Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Corrective Action:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Additional Notes:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Mfg Campaign: 11343626
Recall Date: Aug 6, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Corrective Action:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Additional Notes:
BATTERY DIES UNEXPECTEDLY WITHIN A FEW MINUTES OF THE VEHICLE OFF AND IN ACCESSORY MODE ONLY (I.E. CAR OFF, RADIO OR LIGHTS ON). VEHICLE WILL NOT START WITHOUT JUMP FROM BATTERY PACK OR ANOTHER VEHICLE. CAR WILL NOT EVEN CRANK BUT WILL ONLY MAKE A CLICKING NOISE. OCCASIONALLY, ENGINE TIMING WILL BE AFFECTED AFTER JUMP AND MISFIRES WILL OCCUR CAUSING VEHICLE TO RUN VERY ROUGH UNTIL RESTARTED, AT WHICH POINT ELECTRICAL SYSTEM SEEMS TO RESET ITSELF. TO DATE, DEALER HAS FOUND NO DIRECT CAUSE FOR THE PROBLEM (I.E. NO PARASITIC DRAWS) BUT HAS REPLACED THE BATTERY (WHICH ARE UNDER WARRANTY) MULTIPLE TIMES. PROBLEM HAS OCCURRED NUMEROUS TIMES SINCE IT WAS PURCHASED IN LATE 2015.
Mfg Campaign: 11343626
Recall Date: Aug 6, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABOUT 4 WEEKS AGO WE STARTED HAVING TROUBLE REMOVING OUR KEY FROM THE IGNITION AFTER DRIVING AND PUTTING THE SHIFTER IN PARK. OUR 2015 OUTBACK HAS JUST OVER 58,000 MILES. THE KEY WON'T TURN TO THE FINAL "CLICK" FOR REMOVAL. THAT LEAVES THE CAR IN A MODE WHERE THE BATTERY IS STILL ENGAGED AS THE RADIO IS STILL ON. THE STEERING WHEEL DOES NOT GO INTO A LOCKED POSITION, IT CAN BE TURNED EITHER DIRECTION WITHOUT RESISTANCE. I HAVE TO START THE CAR AGAIN AND SHIFT IT INTO DRIVE AND TRY TURNING THE CAR OFF AGAIN. SOMETIMES I ONLY HAVE TO DO THAT ONCE BUT THERE HAVE BEEN MANY TIMES WHEN IT TAKES 20-30 ATTEMPTS TO BE ABLE TO REMOVE THE KEY. I'M USUALLY ON A FAIRLY FLAT SURFACE. IT DOESN'T MATTER IF I WAS DRIVING FORWARD OR REVERSE BEFORE STOPPING. SUBARU RELEASED A SERVICE BULLETIN # 16-112-18R ISSUED 03/15/18 AND REVISED 11/06/18 THAT DESCRIBES THE PROBLEM AND THE SOLUTION BUT SUBARU SAYS IT IS NOT A RECALL ISSUE. THEY ADMIT IT'S A FAULTY PARTS PROBLEM BUT WON'T FIX IT IN A RECALL. ACCORDING TO THE SERVICE BULLETIN I SHOULD REPLACE "SHIFT LEVER COMPLETE". SOME OWNERS WHO HAD THIS DONE SAID IT'S OVER $500 TO REPAIR, DEPENDING ON THE DEALERSHIP.
Corrective Action:
ABOUT 4 WEEKS AGO WE STARTED HAVING TROUBLE REMOVING OUR KEY FROM THE IGNITION AFTER DRIVING AND PUTTING THE SHIFTER IN PARK. OUR 2015 OUTBACK HAS JUST OVER 58,000 MILES. THE KEY WON'T TURN TO THE FINAL "CLICK" FOR REMOVAL. THAT LEAVES THE CAR IN A MODE WHERE THE BATTERY IS STILL ENGAGED AS THE RADIO IS STILL ON. THE STEERING WHEEL DOES NOT GO INTO A LOCKED POSITION, IT CAN BE TURNED EITHER DIRECTION WITHOUT RESISTANCE. I HAVE TO START THE CAR AGAIN AND SHIFT IT INTO DRIVE AND TRY TURNING THE CAR OFF AGAIN. SOMETIMES I ONLY HAVE TO DO THAT ONCE BUT THERE HAVE BEEN MANY TIMES WHEN IT TAKES 20-30 ATTEMPTS TO BE ABLE TO REMOVE THE KEY. I'M USUALLY ON A FAIRLY FLAT SURFACE. IT DOESN'T MATTER IF I WAS DRIVING FORWARD OR REVERSE BEFORE STOPPING. SUBARU RELEASED A SERVICE BULLETIN # 16-112-18R ISSUED 03/15/18 AND REVISED 11/06/18 THAT DESCRIBES THE PROBLEM AND THE SOLUTION BUT SUBARU SAYS IT IS NOT A RECALL ISSUE. THEY ADMIT IT'S A FAULTY PARTS PROBLEM BUT WON'T FIX IT IN A RECALL. ACCORDING TO THE SERVICE BULLETIN I SHOULD REPLACE "SHIFT LEVER COMPLETE". SOME OWNERS WHO HAD THIS DONE SAID IT'S OVER $500 TO REPAIR, DEPENDING ON THE DEALERSHIP.
Additional Notes:
ABOUT 4 WEEKS AGO WE STARTED HAVING TROUBLE REMOVING OUR KEY FROM THE IGNITION AFTER DRIVING AND PUTTING THE SHIFTER IN PARK. OUR 2015 OUTBACK HAS JUST OVER 58,000 MILES. THE KEY WON'T TURN TO THE FINAL "CLICK" FOR REMOVAL. THAT LEAVES THE CAR IN A MODE WHERE THE BATTERY IS STILL ENGAGED AS THE RADIO IS STILL ON. THE STEERING WHEEL DOES NOT GO INTO A LOCKED POSITION, IT CAN BE TURNED EITHER DIRECTION WITHOUT RESISTANCE. I HAVE TO START THE CAR AGAIN AND SHIFT IT INTO DRIVE AND TRY TURNING THE CAR OFF AGAIN. SOMETIMES I ONLY HAVE TO DO THAT ONCE BUT THERE HAVE BEEN MANY TIMES WHEN IT TAKES 20-30 ATTEMPTS TO BE ABLE TO REMOVE THE KEY. I'M USUALLY ON A FAIRLY FLAT SURFACE. IT DOESN'T MATTER IF I WAS DRIVING FORWARD OR REVERSE BEFORE STOPPING. SUBARU RELEASED A SERVICE BULLETIN # 16-112-18R ISSUED 03/15/18 AND REVISED 11/06/18 THAT DESCRIBES THE PROBLEM AND THE SOLUTION BUT SUBARU SAYS IT IS NOT A RECALL ISSUE. THEY ADMIT IT'S A FAULTY PARTS PROBLEM BUT WON'T FIX IT IN A RECALL. ACCORDING TO THE SERVICE BULLETIN I SHOULD REPLACE "SHIFT LEVER COMPLETE". SOME OWNERS WHO HAD THIS DONE SAID IT'S OVER $500 TO REPAIR, DEPENDING ON THE DEALERSHIP.
Mfg Campaign: 11343719
Recall Date: Aug 6, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Corrective Action:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Additional Notes:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Mfg Campaign: 11343228
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Corrective Action:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Additional Notes:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Mfg Campaign: 11343228
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Corrective Action:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Additional Notes:
SINCE PURCHASING VEHICLE ON 6/16/2016 WE HAVE HAD A RECURRING PROBLEM WITH DRIVERS SIDE WINDOW ENGAGING THE AUTO-REVERSING (ANTI-ENTRAPMENT) FEATURE CAUSING AN INABILITY TO CLOSE WINDOW. WE HAVE MENTIONED THIS ISSUE TO DEALERSHIP NUMEROUS TIMES SOMETIMES DOCUMENTED, SOMETIMES NOT. THEY RESET SWITCH, ONLY FOR THE PROBLEM TO RETURN. ON OUR LAST VISIT6/31/2020 WE WERE TOLD THERE WAS A TSB (12-272-19R) BUT WE WOULD BE CHARGED $276.22 FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. WE ALSO PURCHASED AN EXTENDED WARRANTY FOR $2547.00 GOOD UNTIL 6/16/2026 OR 126000 MILES AND WERE TURNED DOWN ON COVERAGE FROM THEM AS WELL.
Mfg Campaign: 11343228
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Corrective Action:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Additional Notes:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Mfg Campaign: 11343247
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Corrective Action:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Additional Notes:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Mfg Campaign: 11343247
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Corrective Action:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Additional Notes:
MY 2016 SUBARU OUTBACK ALL OF SUDDEN HAD WARNING LIGHTS SUCH AS: BRAKE, ABS, AND STABILITY TRACTION CONTROL POPPED UP ON THE DASHBOARD WHEN THE CAR WAS IN PARK ANS WHEN I WAS DRIVING DOWN THE ROAD AND WILL NOT GO AWAY. IT HAS MADE MY STEERING WHEEL REALLY HARD TO TURN.
Mfg Campaign: 11343247
Recall Date: Aug 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY IN THE CAR HAS FAILED 4 TIMES IN 4 YEARS. SUBARU CANNOT FIND THE REASON FOR THE FAILURE. THIS IS NOT NORMAL AND APPEARS TO BE DEFECT IN THE CAR. I AM NOT GETTING ANY ANSWERS FROM SUBARU ON WHY IS THIS HAPPENING.THE CAR WAS PARKED AT HOME OVER NIGHT THE OTHER 2 TIMES JUST AFTER ARRIVING AT OUR CAMP SITE. WE STOP THE CAR AND THEN SHORTLY ATTEMPT TO RESTART THE CAR AND NOTHING HAPPENS. EACH TIME THE CAR HAS BEEN DRIVEN HUNDRED OF MILES. EACH CAMPING TIME WE WERE HUNDREDS OF MILES FROM HOME AND WITHOUT CELL PHONE SERVICE. I HAVE REPORTS FROM SUBARU AND AUTO ZONE ON REPLACING THE BATTERIES.
Corrective Action:
THE BATTERY IN THE CAR HAS FAILED 4 TIMES IN 4 YEARS. SUBARU CANNOT FIND THE REASON FOR THE FAILURE. THIS IS NOT NORMAL AND APPEARS TO BE DEFECT IN THE CAR. I AM NOT GETTING ANY ANSWERS FROM SUBARU ON WHY IS THIS HAPPENING.THE CAR WAS PARKED AT HOME OVER NIGHT THE OTHER 2 TIMES JUST AFTER ARRIVING AT OUR CAMP SITE. WE STOP THE CAR AND THEN SHORTLY ATTEMPT TO RESTART THE CAR AND NOTHING HAPPENS. EACH TIME THE CAR HAS BEEN DRIVEN HUNDRED OF MILES. EACH CAMPING TIME WE WERE HUNDREDS OF MILES FROM HOME AND WITHOUT CELL PHONE SERVICE. I HAVE REPORTS FROM SUBARU AND AUTO ZONE ON REPLACING THE BATTERIES.
Additional Notes:
THE BATTERY IN THE CAR HAS FAILED 4 TIMES IN 4 YEARS. SUBARU CANNOT FIND THE REASON FOR THE FAILURE. THIS IS NOT NORMAL AND APPEARS TO BE DEFECT IN THE CAR. I AM NOT GETTING ANY ANSWERS FROM SUBARU ON WHY IS THIS HAPPENING.THE CAR WAS PARKED AT HOME OVER NIGHT THE OTHER 2 TIMES JUST AFTER ARRIVING AT OUR CAMP SITE. WE STOP THE CAR AND THEN SHORTLY ATTEMPT TO RESTART THE CAR AND NOTHING HAPPENS. EACH TIME THE CAR HAS BEEN DRIVEN HUNDRED OF MILES. EACH CAMPING TIME WE WERE HUNDREDS OF MILES FROM HOME AND WITHOUT CELL PHONE SERVICE. I HAVE REPORTS FROM SUBARU AND AUTO ZONE ON REPLACING THE BATTERIES.
Mfg Campaign: 11342011
Recall Date: Jul 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY PREMATURELY DIES, TYPICALLY AFTER USING THE RADIO OR OTHER ACCESSORIES FOR ONLY A SHORT WHILE (10 MINUTES) WITHOUT THE ENGINE RUNNING. THIS HAS HAPPENED TO MY VEHICLE 2 TIMES IN THE LAST 4 MONTHS. IN BOTH CASES, THE BATTERY HAS BEEN TESTED AND SHOWN TO BE FINE.
Corrective Action:
THE BATTERY PREMATURELY DIES, TYPICALLY AFTER USING THE RADIO OR OTHER ACCESSORIES FOR ONLY A SHORT WHILE (10 MINUTES) WITHOUT THE ENGINE RUNNING. THIS HAS HAPPENED TO MY VEHICLE 2 TIMES IN THE LAST 4 MONTHS. IN BOTH CASES, THE BATTERY HAS BEEN TESTED AND SHOWN TO BE FINE.
Additional Notes:
THE BATTERY PREMATURELY DIES, TYPICALLY AFTER USING THE RADIO OR OTHER ACCESSORIES FOR ONLY A SHORT WHILE (10 MINUTES) WITHOUT THE ENGINE RUNNING. THIS HAS HAPPENED TO MY VEHICLE 2 TIMES IN THE LAST 4 MONTHS. IN BOTH CASES, THE BATTERY HAS BEEN TESTED AND SHOWN TO BE FINE.
Mfg Campaign: 11342077
Recall Date: Jul 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Corrective Action:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Additional Notes:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Mfg Campaign: 11340847
Recall Date: Jul 22, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Corrective Action:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Additional Notes:
THE CAR IS STATIONARY WHEN THIS HAPPENS. THE IGNITION KEY GETS STUCK IN THE IGNITION AFTER TURNING THE CAR OFF. BESIDES BEING ANNOYING, THIS PREVENTS THE CAR FROM BEING LOCKED THUS INTRODUCES A THEFT RISK. EVENTUALLY, WE ARE ABLE TO REMOVE THE KEY BUT THERE IS NO CONSISTENT METHOD OF DOING SO. IT'S A MATTER OF TIME AND MESSING WITH TURNING THE CAR ON AND OFF, MOVING THE SHIFTER, JIGGLING THE KEY, OR MOVING THE STEERING WHEEL BEFORE IT COMES OUT. GOOGLE INDICATES THIS IS A COMMON PROBLEM WITH SUBARUS SO I DON'T KNOW WHY THERE IS NOT A RECALL. THIS HAPPENS SPORADICALLY AND HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS.
Mfg Campaign: 11340847
Recall Date: Jul 22, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'VE HAD TO REPLACE THE BATTERY TWICE IN TWO YEARS. NORMAL OPERATION DRAINS BATTERY PREMATURELY.
Corrective Action:
I'VE HAD TO REPLACE THE BATTERY TWICE IN TWO YEARS. NORMAL OPERATION DRAINS BATTERY PREMATURELY.
Additional Notes:
I'VE HAD TO REPLACE THE BATTERY TWICE IN TWO YEARS. NORMAL OPERATION DRAINS BATTERY PREMATURELY.
Mfg Campaign: 11340909
Recall Date: Jul 22, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN 4 YEARS. I PURCHASED THE CAR NEW ON 2/29/2016-YES LEAP YEAR. EACH TIME THE BATTERY WAS TOTALLY DRAINED. THE ORIGINAL SUBARU BATTERY WAS REPLACED WITH A BETTER DELCO BATTERY, AND THEN ANOTHER BETTER DELCO BATTER 18 MONTHS AGO AND NOW TODAY! STILL WAITING AT THE GARAGE. MANY COMPLAINTS ABOUT THIS ON THE NHTSA WEBSITE BUT NO RECALLS! SOMETHING IS DRAWING THE BATTERY DOWN WHICH TO ME IS A SAFETY ISSUE. WHEN DO ENOUGH COMPLAINTS WARRANT A RECALL? THIS IS ABSURD. EACH TIME THIS HAS HAPPENED MY SUBARU WAS IN AN UNDERGROUND GARAGE.
Corrective Action:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN 4 YEARS. I PURCHASED THE CAR NEW ON 2/29/2016-YES LEAP YEAR. EACH TIME THE BATTERY WAS TOTALLY DRAINED. THE ORIGINAL SUBARU BATTERY WAS REPLACED WITH A BETTER DELCO BATTERY, AND THEN ANOTHER BETTER DELCO BATTER 18 MONTHS AGO AND NOW TODAY! STILL WAITING AT THE GARAGE. MANY COMPLAINTS ABOUT THIS ON THE NHTSA WEBSITE BUT NO RECALLS! SOMETHING IS DRAWING THE BATTERY DOWN WHICH TO ME IS A SAFETY ISSUE. WHEN DO ENOUGH COMPLAINTS WARRANT A RECALL? THIS IS ABSURD. EACH TIME THIS HAS HAPPENED MY SUBARU WAS IN AN UNDERGROUND GARAGE.
Additional Notes:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN 4 YEARS. I PURCHASED THE CAR NEW ON 2/29/2016-YES LEAP YEAR. EACH TIME THE BATTERY WAS TOTALLY DRAINED. THE ORIGINAL SUBARU BATTERY WAS REPLACED WITH A BETTER DELCO BATTERY, AND THEN ANOTHER BETTER DELCO BATTER 18 MONTHS AGO AND NOW TODAY! STILL WAITING AT THE GARAGE. MANY COMPLAINTS ABOUT THIS ON THE NHTSA WEBSITE BUT NO RECALLS! SOMETHING IS DRAWING THE BATTERY DOWN WHICH TO ME IS A SAFETY ISSUE. WHEN DO ENOUGH COMPLAINTS WARRANT A RECALL? THIS IS ABSURD. EACH TIME THIS HAS HAPPENED MY SUBARU WAS IN AN UNDERGROUND GARAGE.
Mfg Campaign: 11340708
Recall Date: Jul 21, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN A LITTLE OVER 4 YEARS. DEAD, COMPLETELY DRAINED ACCORDING TO AAA. FIRST THE ORIGINAL SUBARU BATTERY, THEN A BETTER DELCO REPLACED THAT, THEN ANOTHER BETTER DELCO, NOW ANOTHER. ONLY 27,000 PLUS MILES. I HAVE NEEDED TO HAVE THIS BATTERY JUMPED ONCE BEFORE AND THE PREVIOUS BATTERIES WERE JUMPED A TOTAL OF 5 TIMES. THE NHTSA WEBSITE HAS NUMEROUS COMPLAINTS ABOUT BATTERY FAILURE FOR THIS MAKE/MODEL AND OTHER SUBARU OUTBACKS BUT NO RECALLS. WHY NOT? THIS IS ALSO A SAFETY ISSUE! I AM TOLD THAT "SOMETHING" IN THE ELECTRICAL COMPONENTS IS DRAWING DOWN THE BATTERY BUT IT CANNOT BE FOUND. THERE IS A FLAW SOMEWHERE. NOTHING WAS LEFT ON. SUBARU OF AMERICA HAS TO KNOW ABOUT THIS. REALLY
Corrective Action:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN A LITTLE OVER 4 YEARS. DEAD, COMPLETELY DRAINED ACCORDING TO AAA. FIRST THE ORIGINAL SUBARU BATTERY, THEN A BETTER DELCO REPLACED THAT, THEN ANOTHER BETTER DELCO, NOW ANOTHER. ONLY 27,000 PLUS MILES. I HAVE NEEDED TO HAVE THIS BATTERY JUMPED ONCE BEFORE AND THE PREVIOUS BATTERIES WERE JUMPED A TOTAL OF 5 TIMES. THE NHTSA WEBSITE HAS NUMEROUS COMPLAINTS ABOUT BATTERY FAILURE FOR THIS MAKE/MODEL AND OTHER SUBARU OUTBACKS BUT NO RECALLS. WHY NOT? THIS IS ALSO A SAFETY ISSUE! I AM TOLD THAT "SOMETHING" IN THE ELECTRICAL COMPONENTS IS DRAWING DOWN THE BATTERY BUT IT CANNOT BE FOUND. THERE IS A FLAW SOMEWHERE. NOTHING WAS LEFT ON. SUBARU OF AMERICA HAS TO KNOW ABOUT THIS. REALLY
Additional Notes:
THIS MORNING 7/21/2020 MY BATTERY FAILED FOR THE 4TH TIME IN A LITTLE OVER 4 YEARS. DEAD, COMPLETELY DRAINED ACCORDING TO AAA. FIRST THE ORIGINAL SUBARU BATTERY, THEN A BETTER DELCO REPLACED THAT, THEN ANOTHER BETTER DELCO, NOW ANOTHER. ONLY 27,000 PLUS MILES. I HAVE NEEDED TO HAVE THIS BATTERY JUMPED ONCE BEFORE AND THE PREVIOUS BATTERIES WERE JUMPED A TOTAL OF 5 TIMES. THE NHTSA WEBSITE HAS NUMEROUS COMPLAINTS ABOUT BATTERY FAILURE FOR THIS MAKE/MODEL AND OTHER SUBARU OUTBACKS BUT NO RECALLS. WHY NOT? THIS IS ALSO A SAFETY ISSUE! I AM TOLD THAT "SOMETHING" IN THE ELECTRICAL COMPONENTS IS DRAWING DOWN THE BATTERY BUT IT CANNOT BE FOUND. THERE IS A FLAW SOMEWHERE. NOTHING WAS LEFT ON. SUBARU OF AMERICA HAS TO KNOW ABOUT THIS. REALLY
Mfg Campaign: 11340715
Recall Date: Jul 21, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE IGNITION KEY KEEPS GETTING STUCK IN THE IGNITION. WHEN ATTEMPTING TO STOP THE VEHICLE TO PARK, THE KEY CANNOT BE REMOVED. THIS IS A WELL KNOWN PROBLEM AS FAR AS INTERNET REPORTS GO YET SUBARU HAS NOT BEEN CALLED OUT ON THIS. THIS MEANS THAT THE CUSTOMER MY BE REQUIRED TO LEAVE THE KEY IN THE IGNITION SHOULD SOME OTHER EMERGENCY ARISE.
Corrective Action:
THE IGNITION KEY KEEPS GETTING STUCK IN THE IGNITION. WHEN ATTEMPTING TO STOP THE VEHICLE TO PARK, THE KEY CANNOT BE REMOVED. THIS IS A WELL KNOWN PROBLEM AS FAR AS INTERNET REPORTS GO YET SUBARU HAS NOT BEEN CALLED OUT ON THIS. THIS MEANS THAT THE CUSTOMER MY BE REQUIRED TO LEAVE THE KEY IN THE IGNITION SHOULD SOME OTHER EMERGENCY ARISE.
Additional Notes:
THE IGNITION KEY KEEPS GETTING STUCK IN THE IGNITION. WHEN ATTEMPTING TO STOP THE VEHICLE TO PARK, THE KEY CANNOT BE REMOVED. THIS IS A WELL KNOWN PROBLEM AS FAR AS INTERNET REPORTS GO YET SUBARU HAS NOT BEEN CALLED OUT ON THIS. THIS MEANS THAT THE CUSTOMER MY BE REQUIRED TO LEAVE THE KEY IN THE IGNITION SHOULD SOME OTHER EMERGENCY ARISE.
Mfg Campaign: 11340341
Recall Date: Jul 20, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FOR A FEW YEARS OFF AND ON WITH THE CAR STOPPED AND ATTEMPTING TO COMPLETE PARKING, THE KEY WOULD NOT TURN FROM THE ACC TO OFF POSITION OR RELEASE THE KEY FROM THE IGNITION. OF THE SEVERAL TIMES WE MENTIONED IT TO MULTIPLE DEALERSHIPS, WE WERE TOLD IT WAS OUR TECHNIQUE, NOT A PROBLEM WITH THE VEHICLE. FINALLY A DEALERSHIP REPORTED THE SHIFT ASSEMBLY WAS NOT RECOGNIZING THE CAR WAS IN PARK THUS WOULD NOT TURN THE KEY PAST THE ACCESSORY POSITION TO OFF OR RELEASE THE KEY. THIS OCCURRED WITH MULTIPLE KEYS AND DIFFERENT PEOPLE. THE SAFETY ISSUE IS THAT YOU CANNOT LOCK THE CAR WITH THE KEY IN THE IGNITION. ALSO, IF YOU CANNOT REMOVE THE KEY AND LEAVE THE CAR, YOU ARE HANDING THE CAR OVER TO WHOMEVER WANTS TO STEAL IT. ONLY WITH LOTS OF TIME, STARTING THE CAR, PUTTING IT INTO ANOTHER GEAR, THEN BACK TO PARK AND TURNING IT OFF AGAIN, WITH LUCK THE ASSEMBLY RECOGNIZES YOU ARE IN PARK AND ALLOWS THE KEY TURN TO OFF AND ALLOWS THE KEY TO BE REMOVED. THE DEALERSHIP WHO IDENTIFIED THE DEFECTIVE SHIFT ASSEMBLY STATED THE ONLY FIX IS TO REPLACE THE ENTIRE ASSEMBLY AT A COST OF $1100.00.
Corrective Action:
FOR A FEW YEARS OFF AND ON WITH THE CAR STOPPED AND ATTEMPTING TO COMPLETE PARKING, THE KEY WOULD NOT TURN FROM THE ACC TO OFF POSITION OR RELEASE THE KEY FROM THE IGNITION. OF THE SEVERAL TIMES WE MENTIONED IT TO MULTIPLE DEALERSHIPS, WE WERE TOLD IT WAS OUR TECHNIQUE, NOT A PROBLEM WITH THE VEHICLE. FINALLY A DEALERSHIP REPORTED THE SHIFT ASSEMBLY WAS NOT RECOGNIZING THE CAR WAS IN PARK THUS WOULD NOT TURN THE KEY PAST THE ACCESSORY POSITION TO OFF OR RELEASE THE KEY. THIS OCCURRED WITH MULTIPLE KEYS AND DIFFERENT PEOPLE. THE SAFETY ISSUE IS THAT YOU CANNOT LOCK THE CAR WITH THE KEY IN THE IGNITION. ALSO, IF YOU CANNOT REMOVE THE KEY AND LEAVE THE CAR, YOU ARE HANDING THE CAR OVER TO WHOMEVER WANTS TO STEAL IT. ONLY WITH LOTS OF TIME, STARTING THE CAR, PUTTING IT INTO ANOTHER GEAR, THEN BACK TO PARK AND TURNING IT OFF AGAIN, WITH LUCK THE ASSEMBLY RECOGNIZES YOU ARE IN PARK AND ALLOWS THE KEY TURN TO OFF AND ALLOWS THE KEY TO BE REMOVED. THE DEALERSHIP WHO IDENTIFIED THE DEFECTIVE SHIFT ASSEMBLY STATED THE ONLY FIX IS TO REPLACE THE ENTIRE ASSEMBLY AT A COST OF $1100.00.
Additional Notes:
FOR A FEW YEARS OFF AND ON WITH THE CAR STOPPED AND ATTEMPTING TO COMPLETE PARKING, THE KEY WOULD NOT TURN FROM THE ACC TO OFF POSITION OR RELEASE THE KEY FROM THE IGNITION. OF THE SEVERAL TIMES WE MENTIONED IT TO MULTIPLE DEALERSHIPS, WE WERE TOLD IT WAS OUR TECHNIQUE, NOT A PROBLEM WITH THE VEHICLE. FINALLY A DEALERSHIP REPORTED THE SHIFT ASSEMBLY WAS NOT RECOGNIZING THE CAR WAS IN PARK THUS WOULD NOT TURN THE KEY PAST THE ACCESSORY POSITION TO OFF OR RELEASE THE KEY. THIS OCCURRED WITH MULTIPLE KEYS AND DIFFERENT PEOPLE. THE SAFETY ISSUE IS THAT YOU CANNOT LOCK THE CAR WITH THE KEY IN THE IGNITION. ALSO, IF YOU CANNOT REMOVE THE KEY AND LEAVE THE CAR, YOU ARE HANDING THE CAR OVER TO WHOMEVER WANTS TO STEAL IT. ONLY WITH LOTS OF TIME, STARTING THE CAR, PUTTING IT INTO ANOTHER GEAR, THEN BACK TO PARK AND TURNING IT OFF AGAIN, WITH LUCK THE ASSEMBLY RECOGNIZES YOU ARE IN PARK AND ALLOWS THE KEY TURN TO OFF AND ALLOWS THE KEY TO BE REMOVED. THE DEALERSHIP WHO IDENTIFIED THE DEFECTIVE SHIFT ASSEMBLY STATED THE ONLY FIX IS TO REPLACE THE ENTIRE ASSEMBLY AT A COST OF $1100.00.
Mfg Campaign: 11339829
Recall Date: Jul 16, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SOMETIMES THE KEY WON'T COME OUT OF THE IGNITION WHEN I TRY TO TURN THE CAR OFF (EVEN THOUGH THE CAR IS IN PARK). BASED ON WHAT I'VE READ, THIS IS A DEFECT WITH A SENSOR NOT RECOGNIZING THAT THE CAR IS IN PARK. I THINK THERE SHOULD BE A RECALL FOR THIS PARTICULAR DEFECT. I BELIEVE THE SERVICE BULLETIN THAT ADDRESSES THIS DEFECT IS TSB NUMBER 16-112-18R.
Corrective Action:
SOMETIMES THE KEY WON'T COME OUT OF THE IGNITION WHEN I TRY TO TURN THE CAR OFF (EVEN THOUGH THE CAR IS IN PARK). BASED ON WHAT I'VE READ, THIS IS A DEFECT WITH A SENSOR NOT RECOGNIZING THAT THE CAR IS IN PARK. I THINK THERE SHOULD BE A RECALL FOR THIS PARTICULAR DEFECT. I BELIEVE THE SERVICE BULLETIN THAT ADDRESSES THIS DEFECT IS TSB NUMBER 16-112-18R.
Additional Notes:
SOMETIMES THE KEY WON'T COME OUT OF THE IGNITION WHEN I TRY TO TURN THE CAR OFF (EVEN THOUGH THE CAR IS IN PARK). BASED ON WHAT I'VE READ, THIS IS A DEFECT WITH A SENSOR NOT RECOGNIZING THAT THE CAR IS IN PARK. I THINK THERE SHOULD BE A RECALL FOR THIS PARTICULAR DEFECT. I BELIEVE THE SERVICE BULLETIN THAT ADDRESSES THIS DEFECT IS TSB NUMBER 16-112-18R.
Mfg Campaign: 11339582
Recall Date: Jul 15, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE KEY CANNOT BE REMOVED FROM THE VEHICLE APPROX 50% OF THE TIME. KEY STAYS IN THE "ON" POSITION WITHOUT THE ENGINE RUNNING. THE CAR HAS TO BE RESTARTED, SHIFTED INTO REVERSE, THEN FORWARD SEVERAL TIMES BEFORE THE KEY CAN SAFELY BE REMOVED. IF LEFT IN THE IGNITION THE BATTERY IS STILL ON, AND A CHILD COULD INADVERTENTLY START THE CAR. THIS IS CLEARLY IDENTIFIED AS A PROBLEM IN SUBARU SERVICE BULLETIN NUMBER: 16-112-18R DATE: 03/15/18 REVISED: 11/06/18 THIS SHOULD BE A RECALL! THEY HAVE CHANGED THE PART TO PREVENT THIS IN NEWER MODELS. THIS HAS BEEN GOING ON FOR OVER A YEAR
Corrective Action:
THE KEY CANNOT BE REMOVED FROM THE VEHICLE APPROX 50% OF THE TIME. KEY STAYS IN THE "ON" POSITION WITHOUT THE ENGINE RUNNING. THE CAR HAS TO BE RESTARTED, SHIFTED INTO REVERSE, THEN FORWARD SEVERAL TIMES BEFORE THE KEY CAN SAFELY BE REMOVED. IF LEFT IN THE IGNITION THE BATTERY IS STILL ON, AND A CHILD COULD INADVERTENTLY START THE CAR. THIS IS CLEARLY IDENTIFIED AS A PROBLEM IN SUBARU SERVICE BULLETIN NUMBER: 16-112-18R DATE: 03/15/18 REVISED: 11/06/18 THIS SHOULD BE A RECALL! THEY HAVE CHANGED THE PART TO PREVENT THIS IN NEWER MODELS. THIS HAS BEEN GOING ON FOR OVER A YEAR
Additional Notes:
THE KEY CANNOT BE REMOVED FROM THE VEHICLE APPROX 50% OF THE TIME. KEY STAYS IN THE "ON" POSITION WITHOUT THE ENGINE RUNNING. THE CAR HAS TO BE RESTARTED, SHIFTED INTO REVERSE, THEN FORWARD SEVERAL TIMES BEFORE THE KEY CAN SAFELY BE REMOVED. IF LEFT IN THE IGNITION THE BATTERY IS STILL ON, AND A CHILD COULD INADVERTENTLY START THE CAR. THIS IS CLEARLY IDENTIFIED AS A PROBLEM IN SUBARU SERVICE BULLETIN NUMBER: 16-112-18R DATE: 03/15/18 REVISED: 11/06/18 THIS SHOULD BE A RECALL! THEY HAVE CHANGED THE PART TO PREVENT THIS IN NEWER MODELS. THIS HAS BEEN GOING ON FOR OVER A YEAR
Mfg Campaign: 11339265
Recall Date: Jul 14, 2020
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