Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY WILL NOT RELEASE FROM IGNITION SWITCH WHEN PARKED AFTER DRIVING. REQUIRES MULTIPLE SHIFTING FROM PARK TO DRIVE AND BACK TO PARK BEFORE KEY WILL RELEASE. FREQUENCY OF OCCURRENCE IS NOW EVERY OTHER DAY. VEHICLE HAS 48,500 MILES ON IT CURRENTLY.
Corrective Action:
KEY WILL NOT RELEASE FROM IGNITION SWITCH WHEN PARKED AFTER DRIVING. REQUIRES MULTIPLE SHIFTING FROM PARK TO DRIVE AND BACK TO PARK BEFORE KEY WILL RELEASE. FREQUENCY OF OCCURRENCE IS NOW EVERY OTHER DAY. VEHICLE HAS 48,500 MILES ON IT CURRENTLY.
Additional Notes:
KEY WILL NOT RELEASE FROM IGNITION SWITCH WHEN PARKED AFTER DRIVING. REQUIRES MULTIPLE SHIFTING FROM PARK TO DRIVE AND BACK TO PARK BEFORE KEY WILL RELEASE. FREQUENCY OF OCCURRENCE IS NOW EVERY OTHER DAY. VEHICLE HAS 48,500 MILES ON IT CURRENTLY.
Mfg Campaign: 11382910
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I REPLACED THE INITIAL BATTERY ON 10/22/2018 WITH A BATTERY RECOMMENDED FOR THIS VEHICLE. 4/17/20 I REPLACED THE BATTERY AGAIN. ON NOVEMBER 15, 2020 THE CAR BATTERY WAS COMPLETELY DRAINED. I PURCHASED A POWER PACK TO KEEP IN THE CAR FOR EMERGENCIES. ON DECEMBER 2, 2020 THE CAR BATTERY WAS COMPLETED DRAINED AGAIN. LUCKILY, I WAS STATIONARY WHEN THESE INCIDENTS HAPPENED. AFTER THESE TWO INCIDENTS, I AM TAKING IT TO THE DEALERSHIP TOMORROW. I TRAVEL FOR WORK TO SOME REMOTE PLACES AND AM NO LONGER CONFIDENT IN THIS CAR'S PERFORMANCE.
Corrective Action:
I REPLACED THE INITIAL BATTERY ON 10/22/2018 WITH A BATTERY RECOMMENDED FOR THIS VEHICLE. 4/17/20 I REPLACED THE BATTERY AGAIN. ON NOVEMBER 15, 2020 THE CAR BATTERY WAS COMPLETELY DRAINED. I PURCHASED A POWER PACK TO KEEP IN THE CAR FOR EMERGENCIES. ON DECEMBER 2, 2020 THE CAR BATTERY WAS COMPLETED DRAINED AGAIN. LUCKILY, I WAS STATIONARY WHEN THESE INCIDENTS HAPPENED. AFTER THESE TWO INCIDENTS, I AM TAKING IT TO THE DEALERSHIP TOMORROW. I TRAVEL FOR WORK TO SOME REMOTE PLACES AND AM NO LONGER CONFIDENT IN THIS CAR'S PERFORMANCE.
Additional Notes:
I REPLACED THE INITIAL BATTERY ON 10/22/2018 WITH A BATTERY RECOMMENDED FOR THIS VEHICLE. 4/17/20 I REPLACED THE BATTERY AGAIN. ON NOVEMBER 15, 2020 THE CAR BATTERY WAS COMPLETELY DRAINED. I PURCHASED A POWER PACK TO KEEP IN THE CAR FOR EMERGENCIES. ON DECEMBER 2, 2020 THE CAR BATTERY WAS COMPLETED DRAINED AGAIN. LUCKILY, I WAS STATIONARY WHEN THESE INCIDENTS HAPPENED. AFTER THESE TWO INCIDENTS, I AM TAKING IT TO THE DEALERSHIP TOMORROW. I TRAVEL FOR WORK TO SOME REMOTE PLACES AND AM NO LONGER CONFIDENT IN THIS CAR'S PERFORMANCE.
Mfg Campaign: 11378344
Recall Date: Dec 7, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE ARE REPORTING THIS TODAY, BUT THIS ISSUE HAS GONE ON FOR 2 YEARS. PURCHASED AN OUTBACK USED FROM THE DEALER. BATTERY CONTINUALLY DIES, LEAVING US STRANDED AT HOME OR AWAY FROM HOME. SUBARU DEALER SAYS THE BATTERY TEST GOOD, AND TELL US WE JUST NEED TO DRIVE THE CAR MORE OFTEN. THIS CAR IS DRIVEN DAILY, SO THAT IS NOT THE PROBLEM. DEALER SAYS THEY DON'T KNOW WHAT'S WRONG WITH IT. AFTER SEARCHING FOR SIMILAR ISSUES FROM OTHER OWNERS, IT'S EVIDENT SUBARU IS COVERING THIS UP. UNFORTUNATELY WITHOUT SUBARU WILLING TO FIX THE ISSUE AND NOT TELLING US HOW TO FIX IT WE'RE STUCK WITH THE CAR IN ITS CURRENT STATE.
Corrective Action:
WE ARE REPORTING THIS TODAY, BUT THIS ISSUE HAS GONE ON FOR 2 YEARS. PURCHASED AN OUTBACK USED FROM THE DEALER. BATTERY CONTINUALLY DIES, LEAVING US STRANDED AT HOME OR AWAY FROM HOME. SUBARU DEALER SAYS THE BATTERY TEST GOOD, AND TELL US WE JUST NEED TO DRIVE THE CAR MORE OFTEN. THIS CAR IS DRIVEN DAILY, SO THAT IS NOT THE PROBLEM. DEALER SAYS THEY DON'T KNOW WHAT'S WRONG WITH IT. AFTER SEARCHING FOR SIMILAR ISSUES FROM OTHER OWNERS, IT'S EVIDENT SUBARU IS COVERING THIS UP. UNFORTUNATELY WITHOUT SUBARU WILLING TO FIX THE ISSUE AND NOT TELLING US HOW TO FIX IT WE'RE STUCK WITH THE CAR IN ITS CURRENT STATE.
Additional Notes:
WE ARE REPORTING THIS TODAY, BUT THIS ISSUE HAS GONE ON FOR 2 YEARS. PURCHASED AN OUTBACK USED FROM THE DEALER. BATTERY CONTINUALLY DIES, LEAVING US STRANDED AT HOME OR AWAY FROM HOME. SUBARU DEALER SAYS THE BATTERY TEST GOOD, AND TELL US WE JUST NEED TO DRIVE THE CAR MORE OFTEN. THIS CAR IS DRIVEN DAILY, SO THAT IS NOT THE PROBLEM. DEALER SAYS THEY DON'T KNOW WHAT'S WRONG WITH IT. AFTER SEARCHING FOR SIMILAR ISSUES FROM OTHER OWNERS, IT'S EVIDENT SUBARU IS COVERING THIS UP. UNFORTUNATELY WITHOUT SUBARU WILLING TO FIX THE ISSUE AND NOT TELLING US HOW TO FIX IT WE'RE STUCK WITH THE CAR IN ITS CURRENT STATE.
Mfg Campaign: 11378112
Recall Date: Dec 6, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. CRACKED UNDER MINIMAL STRESS IN HEAT AND COLD WHILE IN MOTION. INSURANCE DID NOT COVER DEDUCTIBLES OR ALTERNATE TRANSPORTATION DURING REPAIRS
Corrective Action:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. CRACKED UNDER MINIMAL STRESS IN HEAT AND COLD WHILE IN MOTION. INSURANCE DID NOT COVER DEDUCTIBLES OR ALTERNATE TRANSPORTATION DURING REPAIRS
Additional Notes:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. CRACKED UNDER MINIMAL STRESS IN HEAT AND COLD WHILE IN MOTION. INSURANCE DID NOT COVER DEDUCTIBLES OR ALTERNATE TRANSPORTATION DURING REPAIRS
Mfg Campaign: 11376794
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. WINDSHIELDS CRACKED WITH MINIMAL STRESS MOSTLY WHILE IN MOTION AT LOW AND HIGH SPEEDS.
Corrective Action:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. WINDSHIELDS CRACKED WITH MINIMAL STRESS MOSTLY WHILE IN MOTION AT LOW AND HIGH SPEEDS.
Additional Notes:
MULTIPLE CRACKED WINDSHIELDS UNEXPLAINED. WINDSHIELDS CRACKED WITH MINIMAL STRESS MOSTLY WHILE IN MOTION AT LOW AND HIGH SPEEDS.
Mfg Campaign: 11376795
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WAS PURCHASED BRAND NEW FROM DEALER. IT RAINED WITHIN A COUPLE DAYS AND DISCOVERED THE WIPERS DIDN'T WORK. DEALER FIXED. MULTIPLE TIMES THE BATTERY HAS DIED. DEALER NO HELP AT ALL AND BLAMES IT ON BATTERY. REPLACED THE BATTERY IN 2017. STILL OFTEN HAVE BATTERY DIE AND WE ALWAYS TURN OFF THE CAR ENTIRELY AND LOCK IT. ONCE IT EVEN DIED AFTER MY FAMILY SPENT ALL DAY AT THE BEACH AND WE WERE STRANDED.
Corrective Action:
CAR WAS PURCHASED BRAND NEW FROM DEALER. IT RAINED WITHIN A COUPLE DAYS AND DISCOVERED THE WIPERS DIDN'T WORK. DEALER FIXED. MULTIPLE TIMES THE BATTERY HAS DIED. DEALER NO HELP AT ALL AND BLAMES IT ON BATTERY. REPLACED THE BATTERY IN 2017. STILL OFTEN HAVE BATTERY DIE AND WE ALWAYS TURN OFF THE CAR ENTIRELY AND LOCK IT. ONCE IT EVEN DIED AFTER MY FAMILY SPENT ALL DAY AT THE BEACH AND WE WERE STRANDED.
Additional Notes:
CAR WAS PURCHASED BRAND NEW FROM DEALER. IT RAINED WITHIN A COUPLE DAYS AND DISCOVERED THE WIPERS DIDN'T WORK. DEALER FIXED. MULTIPLE TIMES THE BATTERY HAS DIED. DEALER NO HELP AT ALL AND BLAMES IT ON BATTERY. REPLACED THE BATTERY IN 2017. STILL OFTEN HAVE BATTERY DIE AND WE ALWAYS TURN OFF THE CAR ENTIRELY AND LOCK IT. ONCE IT EVEN DIED AFTER MY FAMILY SPENT ALL DAY AT THE BEACH AND WE WERE STRANDED.
Mfg Campaign: 11376849
Recall Date: Nov 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 SUBARU OUTBACK - THIS STARTED BACK IN MARCH 2020 WHEN WE REDUCED TRAVEL DUE TO COVID-19. IF THE CAR IS STATIONARY/PARKED AND NOT DRIVEN OR STARTED THE BATTERY WILL GO DOWN WITHIN 7 TO 10 DAYS. AT THAT TIME THE CAR REMOTE WILL NOT OPEN ANY DOOR OR TAILGATE BUT THE SECURITY DASH LIGHT WILL STILL BE BLINKING. THE CAR WAS PARKED WITH THE BUILT IN SUBARU ALARM SET. THE CAR CAN BE OPENED WITH THE KEY BUT THE ALARM IS NOT TRIGGERED AS NORMALLY WOULD HAPPEN. THE INTERIOR LIGHTS DO NOT LIGHT WHEN THE DOOR IS OPENED. THE HEAD LIGHTS ARE TURNED OFF ON THE COLUMN CONTROL. NO LIGHTS ARE REMAINING ON EXTERNALLY OR INTERNALLY WHEN THE CAR IS STATIONARY/PARKED. THE CAR MUST BE CHARGED OR BATTERY REPLACED (ALREADY REPLACED THE BATTERY ONCE) BEFORE IT CAN BE STARTED. AFTER THE CAR HAD BEEN CHARGED AND THE DOOR IS OPENED THE BUILT IN SUBARU ALARM SYSTEM IS TRIGGERED - THE REMOTE WILL NOW WORK AND SHUTS THE ALARM OFF.
Corrective Action:
2016 SUBARU OUTBACK - THIS STARTED BACK IN MARCH 2020 WHEN WE REDUCED TRAVEL DUE TO COVID-19. IF THE CAR IS STATIONARY/PARKED AND NOT DRIVEN OR STARTED THE BATTERY WILL GO DOWN WITHIN 7 TO 10 DAYS. AT THAT TIME THE CAR REMOTE WILL NOT OPEN ANY DOOR OR TAILGATE BUT THE SECURITY DASH LIGHT WILL STILL BE BLINKING. THE CAR WAS PARKED WITH THE BUILT IN SUBARU ALARM SET. THE CAR CAN BE OPENED WITH THE KEY BUT THE ALARM IS NOT TRIGGERED AS NORMALLY WOULD HAPPEN. THE INTERIOR LIGHTS DO NOT LIGHT WHEN THE DOOR IS OPENED. THE HEAD LIGHTS ARE TURNED OFF ON THE COLUMN CONTROL. NO LIGHTS ARE REMAINING ON EXTERNALLY OR INTERNALLY WHEN THE CAR IS STATIONARY/PARKED. THE CAR MUST BE CHARGED OR BATTERY REPLACED (ALREADY REPLACED THE BATTERY ONCE) BEFORE IT CAN BE STARTED. AFTER THE CAR HAD BEEN CHARGED AND THE DOOR IS OPENED THE BUILT IN SUBARU ALARM SYSTEM IS TRIGGERED - THE REMOTE WILL NOW WORK AND SHUTS THE ALARM OFF.
Additional Notes:
2016 SUBARU OUTBACK - THIS STARTED BACK IN MARCH 2020 WHEN WE REDUCED TRAVEL DUE TO COVID-19. IF THE CAR IS STATIONARY/PARKED AND NOT DRIVEN OR STARTED THE BATTERY WILL GO DOWN WITHIN 7 TO 10 DAYS. AT THAT TIME THE CAR REMOTE WILL NOT OPEN ANY DOOR OR TAILGATE BUT THE SECURITY DASH LIGHT WILL STILL BE BLINKING. THE CAR WAS PARKED WITH THE BUILT IN SUBARU ALARM SET. THE CAR CAN BE OPENED WITH THE KEY BUT THE ALARM IS NOT TRIGGERED AS NORMALLY WOULD HAPPEN. THE INTERIOR LIGHTS DO NOT LIGHT WHEN THE DOOR IS OPENED. THE HEAD LIGHTS ARE TURNED OFF ON THE COLUMN CONTROL. NO LIGHTS ARE REMAINING ON EXTERNALLY OR INTERNALLY WHEN THE CAR IS STATIONARY/PARKED. THE CAR MUST BE CHARGED OR BATTERY REPLACED (ALREADY REPLACED THE BATTERY ONCE) BEFORE IT CAN BE STARTED. AFTER THE CAR HAD BEEN CHARGED AND THE DOOR IS OPENED THE BUILT IN SUBARU ALARM SYSTEM IS TRIGGERED - THE REMOTE WILL NOW WORK AND SHUTS THE ALARM OFF.
Mfg Campaign: 11375002
Recall Date: Nov 17, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE HAD A DANGEROUS SITUATION WITH OUR CHILD A COUPLE OF MONTHS AGO AND HAD TO SET THE CHILD LOCK ON THE REAR PASSENGER DOOR (PASSENGER SIDE). THE CHILD LOCK DOES NOT UNDO NOW. AFTER AN INTERNET SEARCH, THIS SEEMS TO BE A COMMON PROBLEM/DEFECT FOR MANY OWNERS, ESPECIALLY AFTER SETTING THE CHILD LOCKS FOR THE FIRST TIME. THIS IS A DANGEROUS SITUATION AS THE DOOR CANNOT BE OPENED FROM THE INSIDE NOW AT ALL AND WE DON'T NEED THE CHILD LOCKS ACTIVATED. IT IS VERY FRUSTRATING FOR OUR KIDS WHO ARE TEENAGERS TO NOT BE ABLE TO GET OUT OF THE CAR.
Corrective Action:
WE HAD A DANGEROUS SITUATION WITH OUR CHILD A COUPLE OF MONTHS AGO AND HAD TO SET THE CHILD LOCK ON THE REAR PASSENGER DOOR (PASSENGER SIDE). THE CHILD LOCK DOES NOT UNDO NOW. AFTER AN INTERNET SEARCH, THIS SEEMS TO BE A COMMON PROBLEM/DEFECT FOR MANY OWNERS, ESPECIALLY AFTER SETTING THE CHILD LOCKS FOR THE FIRST TIME. THIS IS A DANGEROUS SITUATION AS THE DOOR CANNOT BE OPENED FROM THE INSIDE NOW AT ALL AND WE DON'T NEED THE CHILD LOCKS ACTIVATED. IT IS VERY FRUSTRATING FOR OUR KIDS WHO ARE TEENAGERS TO NOT BE ABLE TO GET OUT OF THE CAR.
Additional Notes:
WE HAD A DANGEROUS SITUATION WITH OUR CHILD A COUPLE OF MONTHS AGO AND HAD TO SET THE CHILD LOCK ON THE REAR PASSENGER DOOR (PASSENGER SIDE). THE CHILD LOCK DOES NOT UNDO NOW. AFTER AN INTERNET SEARCH, THIS SEEMS TO BE A COMMON PROBLEM/DEFECT FOR MANY OWNERS, ESPECIALLY AFTER SETTING THE CHILD LOCKS FOR THE FIRST TIME. THIS IS A DANGEROUS SITUATION AS THE DOOR CANNOT BE OPENED FROM THE INSIDE NOW AT ALL AND WE DON'T NEED THE CHILD LOCKS ACTIVATED. IT IS VERY FRUSTRATING FOR OUR KIDS WHO ARE TEENAGERS TO NOT BE ABLE TO GET OUT OF THE CAR.
Mfg Campaign: 11373628
Recall Date: Nov 8, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS THE SECOND TIME WE'VE HAD TO REPLACE OUR 2016 OUTBACK BATTERY. IT BEGINS WITH A SLUGGISH START AND THEN EVENTUALLY, THE BATTERY WON'T TURN THE ENGINE.
Corrective Action:
THIS IS THE SECOND TIME WE'VE HAD TO REPLACE OUR 2016 OUTBACK BATTERY. IT BEGINS WITH A SLUGGISH START AND THEN EVENTUALLY, THE BATTERY WON'T TURN THE ENGINE.
Additional Notes:
THIS IS THE SECOND TIME WE'VE HAD TO REPLACE OUR 2016 OUTBACK BATTERY. IT BEGINS WITH A SLUGGISH START AND THEN EVENTUALLY, THE BATTERY WON'T TURN THE ENGINE.
Mfg Campaign: 11373670
Recall Date: Nov 8, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM THE ORIGINAL OWNER HAVING PURCHASED THE VEHICLE ON 10/13/2015. I HAVE HAD 4 BATTERIES SINCE INITIAL OWNERSHIP: 1.10/13/2015 2.10/21/2017 (SUBARU REPLACED UNDER WARRANTY) 3.4/14/2019 (PURCHASED BATTERY FROM CSAA) 4.10/28/2020 (REPLACED BY CSAA) IT APPEARS TO HAVE A DEFECTIVE ELECTRICAL SYSTEM.
Corrective Action:
I AM THE ORIGINAL OWNER HAVING PURCHASED THE VEHICLE ON 10/13/2015. I HAVE HAD 4 BATTERIES SINCE INITIAL OWNERSHIP: 1.10/13/2015 2.10/21/2017 (SUBARU REPLACED UNDER WARRANTY) 3.4/14/2019 (PURCHASED BATTERY FROM CSAA) 4.10/28/2020 (REPLACED BY CSAA) IT APPEARS TO HAVE A DEFECTIVE ELECTRICAL SYSTEM.
Additional Notes:
I AM THE ORIGINAL OWNER HAVING PURCHASED THE VEHICLE ON 10/13/2015. I HAVE HAD 4 BATTERIES SINCE INITIAL OWNERSHIP: 1.10/13/2015 2.10/21/2017 (SUBARU REPLACED UNDER WARRANTY) 3.4/14/2019 (PURCHASED BATTERY FROM CSAA) 4.10/28/2020 (REPLACED BY CSAA) IT APPEARS TO HAVE A DEFECTIVE ELECTRICAL SYSTEM.
Mfg Campaign: 11373023
Recall Date: Nov 4, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED THE VEHICLE, CERTIFIED PRE-OWNED, IN 2018. AFTER ONLY ONE YEAR OF OWNERSHIP, THE BATTERY DIED AND IT WAS REPLACED. IN 2020, HAVE NOW HAD THE BATTERY DIE ON THREE OCCASIONS: 1) AFTER VEHICLE ENGINE IS OFF, RADIO IS ON FOR SHORT PERIOD OF TIME (LESS THAN 20 MINS), HAVING JUST DRIVEN FOR ~5 HOURS 2) 1 WEEK LATER, AFTER DAILY DRIVING, DOORS ARE OPEN FOR ~15 MINS FROM LOADING UP THE CAR - AT THIS POINT WE TOOK IT IN TO THE DEALER, BUT THEY COULD NOT REPLICATE THE ISSUE. 3) 1 MONTH LATER, AFTER RADIO IS ON FOR ~1 HOUR 30 MINUTES, MANAGED TO START VEHICLE 3 TIMES DURING THAT 1.5 HOURS, BUT ON THE 4TH ATTEMPT IT DID NOT WORK. MEANWHILE 6 OTHER VEHICLES, OF VARIOUS MAKES AND MODELS, WHO ALSO HAD THEIR RADIOS ON FOR THE SAME AMOUNT OF TIME, WERE ABLE TO DRIVE AWAY WITHOUT ISSUE.
Corrective Action:
PURCHASED THE VEHICLE, CERTIFIED PRE-OWNED, IN 2018. AFTER ONLY ONE YEAR OF OWNERSHIP, THE BATTERY DIED AND IT WAS REPLACED. IN 2020, HAVE NOW HAD THE BATTERY DIE ON THREE OCCASIONS: 1) AFTER VEHICLE ENGINE IS OFF, RADIO IS ON FOR SHORT PERIOD OF TIME (LESS THAN 20 MINS), HAVING JUST DRIVEN FOR ~5 HOURS 2) 1 WEEK LATER, AFTER DAILY DRIVING, DOORS ARE OPEN FOR ~15 MINS FROM LOADING UP THE CAR - AT THIS POINT WE TOOK IT IN TO THE DEALER, BUT THEY COULD NOT REPLICATE THE ISSUE. 3) 1 MONTH LATER, AFTER RADIO IS ON FOR ~1 HOUR 30 MINUTES, MANAGED TO START VEHICLE 3 TIMES DURING THAT 1.5 HOURS, BUT ON THE 4TH ATTEMPT IT DID NOT WORK. MEANWHILE 6 OTHER VEHICLES, OF VARIOUS MAKES AND MODELS, WHO ALSO HAD THEIR RADIOS ON FOR THE SAME AMOUNT OF TIME, WERE ABLE TO DRIVE AWAY WITHOUT ISSUE.
Additional Notes:
PURCHASED THE VEHICLE, CERTIFIED PRE-OWNED, IN 2018. AFTER ONLY ONE YEAR OF OWNERSHIP, THE BATTERY DIED AND IT WAS REPLACED. IN 2020, HAVE NOW HAD THE BATTERY DIE ON THREE OCCASIONS: 1) AFTER VEHICLE ENGINE IS OFF, RADIO IS ON FOR SHORT PERIOD OF TIME (LESS THAN 20 MINS), HAVING JUST DRIVEN FOR ~5 HOURS 2) 1 WEEK LATER, AFTER DAILY DRIVING, DOORS ARE OPEN FOR ~15 MINS FROM LOADING UP THE CAR - AT THIS POINT WE TOOK IT IN TO THE DEALER, BUT THEY COULD NOT REPLICATE THE ISSUE. 3) 1 MONTH LATER, AFTER RADIO IS ON FOR ~1 HOUR 30 MINUTES, MANAGED TO START VEHICLE 3 TIMES DURING THAT 1.5 HOURS, BUT ON THE 4TH ATTEMPT IT DID NOT WORK. MEANWHILE 6 OTHER VEHICLES, OF VARIOUS MAKES AND MODELS, WHO ALSO HAD THEIR RADIOS ON FOR THE SAME AMOUNT OF TIME, WERE ABLE TO DRIVE AWAY WITHOUT ISSUE.
Mfg Campaign: 11372507
Recall Date: Nov 1, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 OUTBACK BATTERY IS CONSTANTLY GOING DEAD FOR NO REASON WHAT SO EVER. IF IT SITS FOR ONE DAY WITHOUT BEING DRIVEN, THE BATTERY WILL BE DEAD. I CAN SWITCH OUT THE BATTERY AND IT WILL FIX THE ISSUE FOR A FEW MONTHS, THEN BACK TO THE BATTERY BEING DEAD IF THE CAR SITS FOR ONE DAY WITHOUT BEING DRIVEN. IT'S NOT THE BATTERY, IT'S THE CAR! IT'S HAPPENED TO ME MORE TIMES THAN I CAN COUNT.
Corrective Action:
MY 2016 OUTBACK BATTERY IS CONSTANTLY GOING DEAD FOR NO REASON WHAT SO EVER. IF IT SITS FOR ONE DAY WITHOUT BEING DRIVEN, THE BATTERY WILL BE DEAD. I CAN SWITCH OUT THE BATTERY AND IT WILL FIX THE ISSUE FOR A FEW MONTHS, THEN BACK TO THE BATTERY BEING DEAD IF THE CAR SITS FOR ONE DAY WITHOUT BEING DRIVEN. IT'S NOT THE BATTERY, IT'S THE CAR! IT'S HAPPENED TO ME MORE TIMES THAN I CAN COUNT.
Additional Notes:
MY 2016 OUTBACK BATTERY IS CONSTANTLY GOING DEAD FOR NO REASON WHAT SO EVER. IF IT SITS FOR ONE DAY WITHOUT BEING DRIVEN, THE BATTERY WILL BE DEAD. I CAN SWITCH OUT THE BATTERY AND IT WILL FIX THE ISSUE FOR A FEW MONTHS, THEN BACK TO THE BATTERY BEING DEAD IF THE CAR SITS FOR ONE DAY WITHOUT BEING DRIVEN. IT'S NOT THE BATTERY, IT'S THE CAR! IT'S HAPPENED TO ME MORE TIMES THAN I CAN COUNT.
Mfg Campaign: 11372293
Recall Date: Oct 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE'S BATTERY CONTINUES TO DRAIN FOR NO APPARENT REASON. THIS HAS BEEN AN ISSUE SINCE WE BOUGHT THE VEHICLE. THE VEHICLE WAS TAKE TO SUBARU FOR WARRANTY SERVICE AND THEY DEEMED THERE WAS NOT AN ISSUE. WE HAVE REPLACED THE BATTERY TWICE AND THE SAME ISSUE PERSISTS.
Corrective Action:
VEHICLE'S BATTERY CONTINUES TO DRAIN FOR NO APPARENT REASON. THIS HAS BEEN AN ISSUE SINCE WE BOUGHT THE VEHICLE. THE VEHICLE WAS TAKE TO SUBARU FOR WARRANTY SERVICE AND THEY DEEMED THERE WAS NOT AN ISSUE. WE HAVE REPLACED THE BATTERY TWICE AND THE SAME ISSUE PERSISTS.
Additional Notes:
VEHICLE'S BATTERY CONTINUES TO DRAIN FOR NO APPARENT REASON. THIS HAS BEEN AN ISSUE SINCE WE BOUGHT THE VEHICLE. THE VEHICLE WAS TAKE TO SUBARU FOR WARRANTY SERVICE AND THEY DEEMED THERE WAS NOT AN ISSUE. WE HAVE REPLACED THE BATTERY TWICE AND THE SAME ISSUE PERSISTS.
Mfg Campaign: 11366626
Recall Date: Oct 27, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WIFE HAD AN ACCIDENT WHERE SHE PULLED IN FRONT OF LARGE F350 TRUCK, HIT ON PASSENGER SIDE. SHE WAS GOING 15 MPH, AND TRUCK WAS GOING 50-60 MPH. THE SIDE CURTAIN AND FRONT AIRBAG ON PASSENGER SIDE DEPLOYED. HER CAR ALSO HIT A SIGN AND TREE, CAVING IN THE FRONT OF VEHICLE. HER DRIVER'S SIDE AIRBAGS DID NOT DEPLOY AND SHE WAS SEVERELY INJURED AND SPENT 8 DAYS IN HOSPITAL. LOST PARTIAL DENTURES, ANOTHER TOOTH AND BENT HER IMPLANT WHEN HER FACE HIT STEERING WHEEL. SHE HAD ABOUT 150 STITCHES TO FACE AND HAS PERMANENT SCARING TO FACE AS A RESULT OF THE FAILURE OF AIRBAG TO DEPLOY. SHE WAS WEARING SEAT BELT AND HAS BRUISES TO SHOW FOR IT. THE DRIVER'S SIDE AIRBAG SHOULD HAVE DEPLOYED. AIRBAG IS MADE BY TAKATA. COULD NOT FIND ANY OPEN RECALLS ON AIRBAG. INITIAL IMPACT WAS TO RIGHT SIDE, AND THEN FRONT OF HER 2016 SUBARU OUTBACK STRUCK TREE AND SIGN. AIRBAG SHOULD HAVE DEPLOYED.
Corrective Action:
WIFE HAD AN ACCIDENT WHERE SHE PULLED IN FRONT OF LARGE F350 TRUCK, HIT ON PASSENGER SIDE. SHE WAS GOING 15 MPH, AND TRUCK WAS GOING 50-60 MPH. THE SIDE CURTAIN AND FRONT AIRBAG ON PASSENGER SIDE DEPLOYED. HER CAR ALSO HIT A SIGN AND TREE, CAVING IN THE FRONT OF VEHICLE. HER DRIVER'S SIDE AIRBAGS DID NOT DEPLOY AND SHE WAS SEVERELY INJURED AND SPENT 8 DAYS IN HOSPITAL. LOST PARTIAL DENTURES, ANOTHER TOOTH AND BENT HER IMPLANT WHEN HER FACE HIT STEERING WHEEL. SHE HAD ABOUT 150 STITCHES TO FACE AND HAS PERMANENT SCARING TO FACE AS A RESULT OF THE FAILURE OF AIRBAG TO DEPLOY. SHE WAS WEARING SEAT BELT AND HAS BRUISES TO SHOW FOR IT. THE DRIVER'S SIDE AIRBAG SHOULD HAVE DEPLOYED. AIRBAG IS MADE BY TAKATA. COULD NOT FIND ANY OPEN RECALLS ON AIRBAG. INITIAL IMPACT WAS TO RIGHT SIDE, AND THEN FRONT OF HER 2016 SUBARU OUTBACK STRUCK TREE AND SIGN. AIRBAG SHOULD HAVE DEPLOYED.
Additional Notes:
WIFE HAD AN ACCIDENT WHERE SHE PULLED IN FRONT OF LARGE F350 TRUCK, HIT ON PASSENGER SIDE. SHE WAS GOING 15 MPH, AND TRUCK WAS GOING 50-60 MPH. THE SIDE CURTAIN AND FRONT AIRBAG ON PASSENGER SIDE DEPLOYED. HER CAR ALSO HIT A SIGN AND TREE, CAVING IN THE FRONT OF VEHICLE. HER DRIVER'S SIDE AIRBAGS DID NOT DEPLOY AND SHE WAS SEVERELY INJURED AND SPENT 8 DAYS IN HOSPITAL. LOST PARTIAL DENTURES, ANOTHER TOOTH AND BENT HER IMPLANT WHEN HER FACE HIT STEERING WHEEL. SHE HAD ABOUT 150 STITCHES TO FACE AND HAS PERMANENT SCARING TO FACE AS A RESULT OF THE FAILURE OF AIRBAG TO DEPLOY. SHE WAS WEARING SEAT BELT AND HAS BRUISES TO SHOW FOR IT. THE DRIVER'S SIDE AIRBAG SHOULD HAVE DEPLOYED. AIRBAG IS MADE BY TAKATA. COULD NOT FIND ANY OPEN RECALLS ON AIRBAG. INITIAL IMPACT WAS TO RIGHT SIDE, AND THEN FRONT OF HER 2016 SUBARU OUTBACK STRUCK TREE AND SIGN. AIRBAG SHOULD HAVE DEPLOYED.
Mfg Campaign: 11366703
Recall Date: Oct 27, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Corrective Action:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Additional Notes:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Mfg Campaign: 11366512
Recall Date: Oct 26, 2020
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Corrective Action:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Additional Notes:
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY SAID IT WAS FINE. PURCHASED A BATTERY TENDER AND WOULD LEAVE IT HOOKED UP AND THEN FINALLY THAT NO LONGER FUNCTIONED. HAD TO PURCHASE A NEW BATTERY. WE WILL SEE HOW LONG THIS ONE WILL LAST BEFORE THE SAME THING HAPPENS. SINCE WE LIVE FAR OUT OF TOWN WE RELY ON THIS CAR TO BE IN TIP TOP RUNNING ORDER FOR ANY EMERGENCIES WE MAY HAVE. NOT THE CASE, SORRY TO SAY, BUT I REALLY EXPECTED MORE FROM SUBARU AND RIGHTFULLY SO. THEY HAVE EARNED AN AMAZING REPUTATION SO SURPRISED THEY KNOW ABOUT THE PROBLEM AND WON'T FIX IT.
Mfg Campaign: 11366512
Recall Date: Oct 26, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BATTERY HAS DIED TWICE IN THE LAST 5 MONTHS WHEN NOTHING WAS LEFT ON AND THE CAR HAS BEEN DRIVEN AT LEAST ONCE A WEEK. IT CONTINUES TO DRAIN EVEN WHEN WE REPLACED WITH A HIGH LEVEL BATTERY
Corrective Action:
BATTERY HAS DIED TWICE IN THE LAST 5 MONTHS WHEN NOTHING WAS LEFT ON AND THE CAR HAS BEEN DRIVEN AT LEAST ONCE A WEEK. IT CONTINUES TO DRAIN EVEN WHEN WE REPLACED WITH A HIGH LEVEL BATTERY
Additional Notes:
BATTERY HAS DIED TWICE IN THE LAST 5 MONTHS WHEN NOTHING WAS LEFT ON AND THE CAR HAS BEEN DRIVEN AT LEAST ONCE A WEEK. IT CONTINUES TO DRAIN EVEN WHEN WE REPLACED WITH A HIGH LEVEL BATTERY
Mfg Campaign: 11364473
Recall Date: Oct 15, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE PURCHASED A 2016 OUTBACK IN 2019 WITH RELATIVELY LOW MILEAGE AND WITHIN THE FIRST FEW MONTHS OF OWNING THE BATTERY FAILED ON US MULTIPLE TIMES AND THE CAR REQUIRED A JUMP IN ORDER TO START. THIS HAPPENED WHEN ON GROCERY TRIPS, OUTSIDE OUR HOUSE IN THE MORNING, AND EVEN MULTIPLE TIMES IN THE MIDDLE OF WINTER WHEN RETURNING TO THE AIRPORT AFTER A BUSINESS TRIP. AFTER SEEING A MECHANIC, PURCHASED A NEW BATTERY AND STILL ENCOUNTERED THE SAME ISSUE. WE SAW A SECOND MECHANIC, AND PURCHASED A NEW ALTERNATOR RECENTLY AND CONTINUE TO HAVE FREQUENT BATTERY FAILURES, SOMETIMES AS OFTEN AS ONCE PER WEEK, REQUIRING A JUMP TO START THE CAR. THIS SEEMS VERY ODD GIVEN THE NEWNESS OF THE CAR, BATTERY, AND ALTERNATOR AND WE BELIEVE THERE IS SOMETHING DEFECTIVE WITH THE CAR WIRING. THIS MONTH WE HAD AN INDEPENDENT MECHANIC LOOK AT THE CAR AND HE COULD FIND NO ISSUE WITH THE BATTERY OR ALTERNATOR, HIS THOUGHT WAS IT COULD BE DUE TO FAULTY VEHICLE WIRING. WE THEN RESEARCHED AND HEARD THERE IS A CLASS ACTION LAWSUIT FOR OUR MODEL / YEAR AGAINST SUBARU FOR THIS AND BELIEVE OUR VEHICLE IS IMPACTED. THIS HAPPENS VERY OFTEN, WE NOW HAVE PURCHASED A PORTABLE BATTERY PACK SO WE CAN JUMP OUR CAR AS NEEDED AND AGAIN THE ISSUE HAPPENED THIS MORNING.
Corrective Action:
WE PURCHASED A 2016 OUTBACK IN 2019 WITH RELATIVELY LOW MILEAGE AND WITHIN THE FIRST FEW MONTHS OF OWNING THE BATTERY FAILED ON US MULTIPLE TIMES AND THE CAR REQUIRED A JUMP IN ORDER TO START. THIS HAPPENED WHEN ON GROCERY TRIPS, OUTSIDE OUR HOUSE IN THE MORNING, AND EVEN MULTIPLE TIMES IN THE MIDDLE OF WINTER WHEN RETURNING TO THE AIRPORT AFTER A BUSINESS TRIP. AFTER SEEING A MECHANIC, PURCHASED A NEW BATTERY AND STILL ENCOUNTERED THE SAME ISSUE. WE SAW A SECOND MECHANIC, AND PURCHASED A NEW ALTERNATOR RECENTLY AND CONTINUE TO HAVE FREQUENT BATTERY FAILURES, SOMETIMES AS OFTEN AS ONCE PER WEEK, REQUIRING A JUMP TO START THE CAR. THIS SEEMS VERY ODD GIVEN THE NEWNESS OF THE CAR, BATTERY, AND ALTERNATOR AND WE BELIEVE THERE IS SOMETHING DEFECTIVE WITH THE CAR WIRING. THIS MONTH WE HAD AN INDEPENDENT MECHANIC LOOK AT THE CAR AND HE COULD FIND NO ISSUE WITH THE BATTERY OR ALTERNATOR, HIS THOUGHT WAS IT COULD BE DUE TO FAULTY VEHICLE WIRING. WE THEN RESEARCHED AND HEARD THERE IS A CLASS ACTION LAWSUIT FOR OUR MODEL / YEAR AGAINST SUBARU FOR THIS AND BELIEVE OUR VEHICLE IS IMPACTED. THIS HAPPENS VERY OFTEN, WE NOW HAVE PURCHASED A PORTABLE BATTERY PACK SO WE CAN JUMP OUR CAR AS NEEDED AND AGAIN THE ISSUE HAPPENED THIS MORNING.
Additional Notes:
WE PURCHASED A 2016 OUTBACK IN 2019 WITH RELATIVELY LOW MILEAGE AND WITHIN THE FIRST FEW MONTHS OF OWNING THE BATTERY FAILED ON US MULTIPLE TIMES AND THE CAR REQUIRED A JUMP IN ORDER TO START. THIS HAPPENED WHEN ON GROCERY TRIPS, OUTSIDE OUR HOUSE IN THE MORNING, AND EVEN MULTIPLE TIMES IN THE MIDDLE OF WINTER WHEN RETURNING TO THE AIRPORT AFTER A BUSINESS TRIP. AFTER SEEING A MECHANIC, PURCHASED A NEW BATTERY AND STILL ENCOUNTERED THE SAME ISSUE. WE SAW A SECOND MECHANIC, AND PURCHASED A NEW ALTERNATOR RECENTLY AND CONTINUE TO HAVE FREQUENT BATTERY FAILURES, SOMETIMES AS OFTEN AS ONCE PER WEEK, REQUIRING A JUMP TO START THE CAR. THIS SEEMS VERY ODD GIVEN THE NEWNESS OF THE CAR, BATTERY, AND ALTERNATOR AND WE BELIEVE THERE IS SOMETHING DEFECTIVE WITH THE CAR WIRING. THIS MONTH WE HAD AN INDEPENDENT MECHANIC LOOK AT THE CAR AND HE COULD FIND NO ISSUE WITH THE BATTERY OR ALTERNATOR, HIS THOUGHT WAS IT COULD BE DUE TO FAULTY VEHICLE WIRING. WE THEN RESEARCHED AND HEARD THERE IS A CLASS ACTION LAWSUIT FOR OUR MODEL / YEAR AGAINST SUBARU FOR THIS AND BELIEVE OUR VEHICLE IS IMPACTED. THIS HAPPENS VERY OFTEN, WE NOW HAVE PURCHASED A PORTABLE BATTERY PACK SO WE CAN JUMP OUR CAR AS NEEDED AND AGAIN THE ISSUE HAPPENED THIS MORNING.
Mfg Campaign: 11364262
Recall Date: Oct 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELDS KEEPS CRACKING. REPAIRS ARE EXPENSIVE BECAUSE OF EYESIGHT CALIBRATION. WINDSHIELD CRACKED SHORTLY AFTER PURCHASE IN EARLY 2018, REPAIRED IT IMMEDIATELY, THEN CRACKED AGAIN WITHIN 2 OR 3 MONTHS. CRACK BOTH TIMES SPREAD MORE THAN 6 INCHES IN LESS THAN AN HOUR.
Corrective Action:
WINDSHIELDS KEEPS CRACKING. REPAIRS ARE EXPENSIVE BECAUSE OF EYESIGHT CALIBRATION. WINDSHIELD CRACKED SHORTLY AFTER PURCHASE IN EARLY 2018, REPAIRED IT IMMEDIATELY, THEN CRACKED AGAIN WITHIN 2 OR 3 MONTHS. CRACK BOTH TIMES SPREAD MORE THAN 6 INCHES IN LESS THAN AN HOUR.
Additional Notes:
WINDSHIELDS KEEPS CRACKING. REPAIRS ARE EXPENSIVE BECAUSE OF EYESIGHT CALIBRATION. WINDSHIELD CRACKED SHORTLY AFTER PURCHASE IN EARLY 2018, REPAIRED IT IMMEDIATELY, THEN CRACKED AGAIN WITHIN 2 OR 3 MONTHS. CRACK BOTH TIMES SPREAD MORE THAN 6 INCHES IN LESS THAN AN HOUR.
Mfg Campaign: 11363778
Recall Date: Oct 11, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY IS DRAINED PREMATURELY. POSSIBLY BY A DRAIN FROM THE ECM. I HAD TO REPLACE THE BATTERY AFTER ONLY 1 YEAR OF USE.
Corrective Action:
BATTERY IS DRAINED PREMATURELY. POSSIBLY BY A DRAIN FROM THE ECM. I HAD TO REPLACE THE BATTERY AFTER ONLY 1 YEAR OF USE.
Additional Notes:
BATTERY IS DRAINED PREMATURELY. POSSIBLY BY A DRAIN FROM THE ECM. I HAD TO REPLACE THE BATTERY AFTER ONLY 1 YEAR OF USE.
Mfg Campaign: 11363803
Recall Date: Oct 11, 2020
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