Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED AFTER DRIVING 10 MILES AND PARKING FOR AN HOUR. COULDN'T MOVE SHIFT LEVER OR RELEASE ELECTRONIC PARKING BRAKE. SOMEONE FINALLY JUMPED THE CAR FOR ME Y AND I IMMEDIATELY BOUGHT A NEW BATTERY (BATTERY $151.19 AND JUMPER CABLES 26.99 AT PEPBOYS, DBPOWER JUMPSTARTER 74.59 AT AMAZON). 3 MONTHS LATER THE SAME THING HAPPENED AFTER BEING IN THE GARAGE OVERNIGHT. NO LIGHTS WERE LEFT ON OR ANY OBVIOUS SOURCE OF ELECTRICAL DRAIN. I COULD HAVE BEEN STRANDED SOMEWHERE. *TR
Corrective Action:
BATTERY DIED AFTER DRIVING 10 MILES AND PARKING FOR AN HOUR. COULDN'T MOVE SHIFT LEVER OR RELEASE ELECTRONIC PARKING BRAKE. SOMEONE FINALLY JUMPED THE CAR FOR ME Y AND I IMMEDIATELY BOUGHT A NEW BATTERY (BATTERY $151.19 AND JUMPER CABLES 26.99 AT PEPBOYS, DBPOWER JUMPSTARTER 74.59 AT AMAZON). 3 MONTHS LATER THE SAME THING HAPPENED AFTER BEING IN THE GARAGE OVERNIGHT. NO LIGHTS WERE LEFT ON OR ANY OBVIOUS SOURCE OF ELECTRICAL DRAIN. I COULD HAVE BEEN STRANDED SOMEWHERE. *TR
Additional Notes:
BATTERY DIED AFTER DRIVING 10 MILES AND PARKING FOR AN HOUR. COULDN'T MOVE SHIFT LEVER OR RELEASE ELECTRONIC PARKING BRAKE. SOMEONE FINALLY JUMPED THE CAR FOR ME Y AND I IMMEDIATELY BOUGHT A NEW BATTERY (BATTERY $151.19 AND JUMPER CABLES 26.99 AT PEPBOYS, DBPOWER JUMPSTARTER 74.59 AT AMAZON). 3 MONTHS LATER THE SAME THING HAPPENED AFTER BEING IN THE GARAGE OVERNIGHT. NO LIGHTS WERE LEFT ON OR ANY OBVIOUS SOURCE OF ELECTRICAL DRAIN. I COULD HAVE BEEN STRANDED SOMEWHERE. *TR
Mfg Campaign: 11323973
Recall Date: May 9, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EXPERIENCED REPEATED DEAD BATTERY AFTER NOT USING THE CAR FOR A WEEK. FIRST I THOUGHT I WAS LEAVING LIGHTS ON OR A DOOR OPEN, SO I WOULD CALL ROADSIDE ASSISTANCE TO GET A JUMP, BUT THE PROBLEM STARTED GETTING WORSE. ON THE THIRD YEAR OF OWNERSHIP, AFTER ONE OR TWO DAYS OF NOT USING THE CAR, THE BATTERY WAS COMPLETELY DEAD. GETTING LATE TO WORK AND MEETINGS JUST BECAME UNSUSTAINABLE. THE CAR IS ALWAYS GARAGE KEPT. I ALWAYS MAKE SURE TO TURN OFF EVERYTHING. I PREVIOUSLY OWNED A TOYOTA COROLLA FROM 1998 AND FOR THE 12 YEARS OF OWNERSHIP ONLY EXPERIENCED A DEAD BATTERY ONCE. *TR
Corrective Action:
EXPERIENCED REPEATED DEAD BATTERY AFTER NOT USING THE CAR FOR A WEEK. FIRST I THOUGHT I WAS LEAVING LIGHTS ON OR A DOOR OPEN, SO I WOULD CALL ROADSIDE ASSISTANCE TO GET A JUMP, BUT THE PROBLEM STARTED GETTING WORSE. ON THE THIRD YEAR OF OWNERSHIP, AFTER ONE OR TWO DAYS OF NOT USING THE CAR, THE BATTERY WAS COMPLETELY DEAD. GETTING LATE TO WORK AND MEETINGS JUST BECAME UNSUSTAINABLE. THE CAR IS ALWAYS GARAGE KEPT. I ALWAYS MAKE SURE TO TURN OFF EVERYTHING. I PREVIOUSLY OWNED A TOYOTA COROLLA FROM 1998 AND FOR THE 12 YEARS OF OWNERSHIP ONLY EXPERIENCED A DEAD BATTERY ONCE. *TR
Additional Notes:
EXPERIENCED REPEATED DEAD BATTERY AFTER NOT USING THE CAR FOR A WEEK. FIRST I THOUGHT I WAS LEAVING LIGHTS ON OR A DOOR OPEN, SO I WOULD CALL ROADSIDE ASSISTANCE TO GET A JUMP, BUT THE PROBLEM STARTED GETTING WORSE. ON THE THIRD YEAR OF OWNERSHIP, AFTER ONE OR TWO DAYS OF NOT USING THE CAR, THE BATTERY WAS COMPLETELY DEAD. GETTING LATE TO WORK AND MEETINGS JUST BECAME UNSUSTAINABLE. THE CAR IS ALWAYS GARAGE KEPT. I ALWAYS MAKE SURE TO TURN OFF EVERYTHING. I PREVIOUSLY OWNED A TOYOTA COROLLA FROM 1998 AND FOR THE 12 YEARS OF OWNERSHIP ONLY EXPERIENCED A DEAD BATTERY ONCE. *TR
Mfg Campaign: 11323470
Recall Date: May 6, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE STARLINK INFOTAINMENT SYSTEM IN THE OUTBACK AFFECTS IPHONE MAPPING WHEN CONNECTED TO THE CAR'S USB SLOTS. THE MAPS GO HAYWIRE, ALWAYS POINTING THE WRONG DIRECCION, REROUTING CONSISTENTLY, RESULTING IN VERY DANGEROUS ROUTING. THIS ISSUE HAS BEEN PRESENT SINCE DAY ONE. I HAD TO STOP CONNECTING THE IPHONE TO THE USB SLOTS WHEN DRIVING SO I CAN USE APPS LIKE GOOGLE MAPS AND APPLE MAPS. THIS IS A KNOW ISSUE WITH THE FIRST GENERATION OF STARLINK INFOTAINMENT. IT ONLY HAPPENS WHEN I CONNECT THE IPHONE TO THE OUTBACK AND NOT TO ANY OTHER MODEL. *TR
Corrective Action:
THE STARLINK INFOTAINMENT SYSTEM IN THE OUTBACK AFFECTS IPHONE MAPPING WHEN CONNECTED TO THE CAR'S USB SLOTS. THE MAPS GO HAYWIRE, ALWAYS POINTING THE WRONG DIRECCION, REROUTING CONSISTENTLY, RESULTING IN VERY DANGEROUS ROUTING. THIS ISSUE HAS BEEN PRESENT SINCE DAY ONE. I HAD TO STOP CONNECTING THE IPHONE TO THE USB SLOTS WHEN DRIVING SO I CAN USE APPS LIKE GOOGLE MAPS AND APPLE MAPS. THIS IS A KNOW ISSUE WITH THE FIRST GENERATION OF STARLINK INFOTAINMENT. IT ONLY HAPPENS WHEN I CONNECT THE IPHONE TO THE OUTBACK AND NOT TO ANY OTHER MODEL. *TR
Additional Notes:
THE STARLINK INFOTAINMENT SYSTEM IN THE OUTBACK AFFECTS IPHONE MAPPING WHEN CONNECTED TO THE CAR'S USB SLOTS. THE MAPS GO HAYWIRE, ALWAYS POINTING THE WRONG DIRECCION, REROUTING CONSISTENTLY, RESULTING IN VERY DANGEROUS ROUTING. THIS ISSUE HAS BEEN PRESENT SINCE DAY ONE. I HAD TO STOP CONNECTING THE IPHONE TO THE USB SLOTS WHEN DRIVING SO I CAN USE APPS LIKE GOOGLE MAPS AND APPLE MAPS. THIS IS A KNOW ISSUE WITH THE FIRST GENERATION OF STARLINK INFOTAINMENT. IT ONLY HAPPENS WHEN I CONNECT THE IPHONE TO THE OUTBACK AND NOT TO ANY OTHER MODEL. *TR
Mfg Campaign: 11323475
Recall Date: May 6, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WAS PURCHASED BRAND NEW IN MARCH 2016. BATTERY DIED AUGUST 12, 2017 DURING A TRIP FROM HOUSTON, TEXAS TO NEBRASKA WHILE SITTING/EATING AT A SONIC DRIVE-IN IN EDMOND, OKLAHOMA. MANUFACTURER REIMBURSED ME FOR REPLACEMENT BATTERY COST WHICH I PURCHASED FROM WALMART WHILE ON AN OUT-OF-TOWN TRIP. SINCE IT WAS SATURDAY AFTERNOON THE CLOSEST DEALERSHIP SERVICE DEPARTMENT WAS CLOSED. THE REPLACED BATTERY THEN DIED IN FEBRUARY 2020 AND I REPLACED IT MYSELF WITH AN AGM STYLE BATTERY. *TR
Corrective Action:
CAR WAS PURCHASED BRAND NEW IN MARCH 2016. BATTERY DIED AUGUST 12, 2017 DURING A TRIP FROM HOUSTON, TEXAS TO NEBRASKA WHILE SITTING/EATING AT A SONIC DRIVE-IN IN EDMOND, OKLAHOMA. MANUFACTURER REIMBURSED ME FOR REPLACEMENT BATTERY COST WHICH I PURCHASED FROM WALMART WHILE ON AN OUT-OF-TOWN TRIP. SINCE IT WAS SATURDAY AFTERNOON THE CLOSEST DEALERSHIP SERVICE DEPARTMENT WAS CLOSED. THE REPLACED BATTERY THEN DIED IN FEBRUARY 2020 AND I REPLACED IT MYSELF WITH AN AGM STYLE BATTERY. *TR
Additional Notes:
CAR WAS PURCHASED BRAND NEW IN MARCH 2016. BATTERY DIED AUGUST 12, 2017 DURING A TRIP FROM HOUSTON, TEXAS TO NEBRASKA WHILE SITTING/EATING AT A SONIC DRIVE-IN IN EDMOND, OKLAHOMA. MANUFACTURER REIMBURSED ME FOR REPLACEMENT BATTERY COST WHICH I PURCHASED FROM WALMART WHILE ON AN OUT-OF-TOWN TRIP. SINCE IT WAS SATURDAY AFTERNOON THE CLOSEST DEALERSHIP SERVICE DEPARTMENT WAS CLOSED. THE REPLACED BATTERY THEN DIED IN FEBRUARY 2020 AND I REPLACED IT MYSELF WITH AN AGM STYLE BATTERY. *TR
Mfg Campaign: 11323364
Recall Date: May 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT PEACOCK SUBARU HILTON HEAD (111 DRIVERS WAY SUITE A, HARDEEVILLE, SC 29927) FOR A CRACKED WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,688.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT PEACOCK SUBARU HILTON HEAD (111 DRIVERS WAY SUITE A, HARDEEVILLE, SC 29927) FOR A CRACKED WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,688.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT PEACOCK SUBARU HILTON HEAD (111 DRIVERS WAY SUITE A, HARDEEVILLE, SC 29927) FOR A CRACKED WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,688.
Mfg Campaign: 11322888
Recall Date: Apr 30, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Corrective Action:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Additional Notes:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Mfg Campaign: 11322766
Recall Date: Apr 29, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Corrective Action:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Additional Notes:
THE BATTERY ON OUR 2016 SUBARU OUTBACK KEEPS DISCHARGING AND CAR WON'T START. IT IS IN THE GARAGE. DROVE IT TO THE STORE YESTERDAY. BOUGHT A NEW BATTERY 4 MONTHS AGO, HAS HAPPENED 5 TIMES IN 6 MONTHS.
Mfg Campaign: 11322766
Recall Date: Apr 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IRREGULAR BATTERY AND ELECTRIC ISSUES. WHEN CAR WAS 3-1/2 YEARS OLD WE DROVE 2 HIGHWAY HOURS FOR A MEETING. AFTER THE MEETING (WHILE STILL IN THE PARKING LOT) THE CAR WAS DEAD. WE JUMPED IT WERE DRIVING TOWARD A NEARBY SUBARU DEALERSHIP. THE CAR ACTED IRREGULAR ON THE HIGHWAY. IT HAD LIMITED POWER AND WAS LURCHING. WE LIMPED INTO THE SUBARU DEALERSHIP ABOUT 20 MILES AWAY. THEY COULDN'T FIND OR DIAGNOSE AN ISSUE. BUT, EVENTUALLY RE-CHARGED THE BATTERY AND IT HELD. AT AGE 4, THE CAR DIED IN MY DRIVEWAY. WE JUMPED IT AND THE CHARGE HELD. THE DRIVER SIDE CONTROLS CAN NO LONGER OPEN THE FRONT PASSENGER SIDE WINDOW.
Corrective Action:
IRREGULAR BATTERY AND ELECTRIC ISSUES. WHEN CAR WAS 3-1/2 YEARS OLD WE DROVE 2 HIGHWAY HOURS FOR A MEETING. AFTER THE MEETING (WHILE STILL IN THE PARKING LOT) THE CAR WAS DEAD. WE JUMPED IT WERE DRIVING TOWARD A NEARBY SUBARU DEALERSHIP. THE CAR ACTED IRREGULAR ON THE HIGHWAY. IT HAD LIMITED POWER AND WAS LURCHING. WE LIMPED INTO THE SUBARU DEALERSHIP ABOUT 20 MILES AWAY. THEY COULDN'T FIND OR DIAGNOSE AN ISSUE. BUT, EVENTUALLY RE-CHARGED THE BATTERY AND IT HELD. AT AGE 4, THE CAR DIED IN MY DRIVEWAY. WE JUMPED IT AND THE CHARGE HELD. THE DRIVER SIDE CONTROLS CAN NO LONGER OPEN THE FRONT PASSENGER SIDE WINDOW.
Additional Notes:
IRREGULAR BATTERY AND ELECTRIC ISSUES. WHEN CAR WAS 3-1/2 YEARS OLD WE DROVE 2 HIGHWAY HOURS FOR A MEETING. AFTER THE MEETING (WHILE STILL IN THE PARKING LOT) THE CAR WAS DEAD. WE JUMPED IT WERE DRIVING TOWARD A NEARBY SUBARU DEALERSHIP. THE CAR ACTED IRREGULAR ON THE HIGHWAY. IT HAD LIMITED POWER AND WAS LURCHING. WE LIMPED INTO THE SUBARU DEALERSHIP ABOUT 20 MILES AWAY. THEY COULDN'T FIND OR DIAGNOSE AN ISSUE. BUT, EVENTUALLY RE-CHARGED THE BATTERY AND IT HELD. AT AGE 4, THE CAR DIED IN MY DRIVEWAY. WE JUMPED IT AND THE CHARGE HELD. THE DRIVER SIDE CONTROLS CAN NO LONGER OPEN THE FRONT PASSENGER SIDE WINDOW.
Mfg Campaign: 11322374
Recall Date: Apr 27, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE VEHICLE WAS PURCHASED, THE VEHICLE'S BATTERY DOES NOT REMAIN CHARGED IF THE CAR IS NOT STARTED FOR A PERIOD LONGER THAN TWO DAYS. THE VEHICLE IS ONLY FOUR YEARS OLD WITH 50,000 MILES AND THE BATTERY HAS BEEN REPLACED THREE TIMES. THIS HAS CAUSED THE VEHICLE OWNER TO BE STRANDED WHILE AWAY FROM HOME, WHICH COULD HAVE LED TO UNSAFE CONDITIONS.
Corrective Action:
SINCE VEHICLE WAS PURCHASED, THE VEHICLE'S BATTERY DOES NOT REMAIN CHARGED IF THE CAR IS NOT STARTED FOR A PERIOD LONGER THAN TWO DAYS. THE VEHICLE IS ONLY FOUR YEARS OLD WITH 50,000 MILES AND THE BATTERY HAS BEEN REPLACED THREE TIMES. THIS HAS CAUSED THE VEHICLE OWNER TO BE STRANDED WHILE AWAY FROM HOME, WHICH COULD HAVE LED TO UNSAFE CONDITIONS.
Additional Notes:
SINCE VEHICLE WAS PURCHASED, THE VEHICLE'S BATTERY DOES NOT REMAIN CHARGED IF THE CAR IS NOT STARTED FOR A PERIOD LONGER THAN TWO DAYS. THE VEHICLE IS ONLY FOUR YEARS OLD WITH 50,000 MILES AND THE BATTERY HAS BEEN REPLACED THREE TIMES. THIS HAS CAUSED THE VEHICLE OWNER TO BE STRANDED WHILE AWAY FROM HOME, WHICH COULD HAVE LED TO UNSAFE CONDITIONS.
Mfg Campaign: 11322260
Recall Date: Apr 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY FAILS REGULARLY CAUSING COMPLETE STOP. ELECTRIC SYSTEM TO WINDOWS, ESPECIALLY PASSENGER WINDOW, FAILS WITHOUT ANY KNOWN REASON
Corrective Action:
BATTERY FAILS REGULARLY CAUSING COMPLETE STOP. ELECTRIC SYSTEM TO WINDOWS, ESPECIALLY PASSENGER WINDOW, FAILS WITHOUT ANY KNOWN REASON
Additional Notes:
BATTERY FAILS REGULARLY CAUSING COMPLETE STOP. ELECTRIC SYSTEM TO WINDOWS, ESPECIALLY PASSENGER WINDOW, FAILS WITHOUT ANY KNOWN REASON
Mfg Campaign: 11322273
Recall Date: Apr 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REPEATED DRAINED BATTERY FROM MULTIPLE SHORT DRIVES
Corrective Action:
REPEATED DRAINED BATTERY FROM MULTIPLE SHORT DRIVES
Additional Notes:
REPEATED DRAINED BATTERY FROM MULTIPLE SHORT DRIVES
Mfg Campaign: 11322243
Recall Date: Apr 25, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABOUT A YEAR AGO, MY OUTBACK OCCASIONALLY WOULD NOT START, ESPECIALLY AFTER I RETURNED FROM A TRIP. MY CAR'S BATTERY WAS DEAD. HOWEVER, MY WIFE'S CAR WOULD START RIGHT UP. I TOOK MY CAR TO THE DEALER AND THEY INSTALLED A SOFTWARE UPDATE AND A NEW BATTERY. LESS THAN A YEAR LATER, THE CAR WOULD NOT START AND THE BATTERY WAS DEAD AGAIN. I HAD NOT DRIVEN THE CAR IN ABOUT 5 DAYS BECAUSE OF ANOTHER PROBLEM WITH THE IGNITION (I COULD NOT TURN THE KEY IN THE IGNITION). I RETURNED THE CAR TO THE DEALER. AFTER THE DEALER INSPECTED THE CAR, I WAS TOLD THEY COULD NOT FIND A PROBLEM AND THEY GAVE THE CAR A CLEAN BILL OF HEALTH. SOMETHING IS WRONG--IS IT THE ELECTRICAL SYSTEM? MY CAR WAS IN OUR DRIVEWAY.
Corrective Action:
ABOUT A YEAR AGO, MY OUTBACK OCCASIONALLY WOULD NOT START, ESPECIALLY AFTER I RETURNED FROM A TRIP. MY CAR'S BATTERY WAS DEAD. HOWEVER, MY WIFE'S CAR WOULD START RIGHT UP. I TOOK MY CAR TO THE DEALER AND THEY INSTALLED A SOFTWARE UPDATE AND A NEW BATTERY. LESS THAN A YEAR LATER, THE CAR WOULD NOT START AND THE BATTERY WAS DEAD AGAIN. I HAD NOT DRIVEN THE CAR IN ABOUT 5 DAYS BECAUSE OF ANOTHER PROBLEM WITH THE IGNITION (I COULD NOT TURN THE KEY IN THE IGNITION). I RETURNED THE CAR TO THE DEALER. AFTER THE DEALER INSPECTED THE CAR, I WAS TOLD THEY COULD NOT FIND A PROBLEM AND THEY GAVE THE CAR A CLEAN BILL OF HEALTH. SOMETHING IS WRONG--IS IT THE ELECTRICAL SYSTEM? MY CAR WAS IN OUR DRIVEWAY.
Additional Notes:
ABOUT A YEAR AGO, MY OUTBACK OCCASIONALLY WOULD NOT START, ESPECIALLY AFTER I RETURNED FROM A TRIP. MY CAR'S BATTERY WAS DEAD. HOWEVER, MY WIFE'S CAR WOULD START RIGHT UP. I TOOK MY CAR TO THE DEALER AND THEY INSTALLED A SOFTWARE UPDATE AND A NEW BATTERY. LESS THAN A YEAR LATER, THE CAR WOULD NOT START AND THE BATTERY WAS DEAD AGAIN. I HAD NOT DRIVEN THE CAR IN ABOUT 5 DAYS BECAUSE OF ANOTHER PROBLEM WITH THE IGNITION (I COULD NOT TURN THE KEY IN THE IGNITION). I RETURNED THE CAR TO THE DEALER. AFTER THE DEALER INSPECTED THE CAR, I WAS TOLD THEY COULD NOT FIND A PROBLEM AND THEY GAVE THE CAR A CLEAN BILL OF HEALTH. SOMETHING IS WRONG--IS IT THE ELECTRICAL SYSTEM? MY CAR WAS IN OUR DRIVEWAY.
Mfg Campaign: 11322191
Recall Date: Apr 24, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PARKED ON A CITY STREET AND PRIVATE DRIVEWAY ON NUMEROUS OCCASIONS, AND OCCURRING MORE FREQUENTLY, I WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION; AND SOMETIMES THE KEY WOULD NOT TURN IN THE IGNITION. DEALER REPAIRED AT A COST OF $535.38 ON FEB 28, 2020. SINCE THE REPAIR, I HAVE DRIVEN THE CAR VERY INFREQUENTLY. ON APRIL, 13, 2020, I PUT THE KEY IN THE IGNITION AND IT WOULD NOT TURN. *TR
Corrective Action:
PARKED ON A CITY STREET AND PRIVATE DRIVEWAY ON NUMEROUS OCCASIONS, AND OCCURRING MORE FREQUENTLY, I WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION; AND SOMETIMES THE KEY WOULD NOT TURN IN THE IGNITION. DEALER REPAIRED AT A COST OF $535.38 ON FEB 28, 2020. SINCE THE REPAIR, I HAVE DRIVEN THE CAR VERY INFREQUENTLY. ON APRIL, 13, 2020, I PUT THE KEY IN THE IGNITION AND IT WOULD NOT TURN. *TR
Additional Notes:
PARKED ON A CITY STREET AND PRIVATE DRIVEWAY ON NUMEROUS OCCASIONS, AND OCCURRING MORE FREQUENTLY, I WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION; AND SOMETIMES THE KEY WOULD NOT TURN IN THE IGNITION. DEALER REPAIRED AT A COST OF $535.38 ON FEB 28, 2020. SINCE THE REPAIR, I HAVE DRIVEN THE CAR VERY INFREQUENTLY. ON APRIL, 13, 2020, I PUT THE KEY IN THE IGNITION AND IT WOULD NOT TURN. *TR
Mfg Campaign: 11321499
Recall Date: Apr 18, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY VEHICLE WAS IN MOTION ON A HIGHWAY WHEN A PEBBLE STRUCK THE WINDSHIELD AND A CHIP WAS FORMED ON 8/26/2016. THIS CHIP WAS IMMEDIATELY REPAIRED. THIS WAS ONLY MONTHS FROM PURCHASING A BRAND NEW 2016 SUBARU OUTBACK; FACTORY TO DEALER. THEN, WHILE PARKED, IT WAS NOTED THAT THE CHIP FORMED A SPREADING CRACK ON 11/13/2017. AT THIS POINT, THE WINDSHIELD WAS REPLACED WITH NEW, ORIGINAL SUBARU GLASS. *TR
Corrective Action:
MY VEHICLE WAS IN MOTION ON A HIGHWAY WHEN A PEBBLE STRUCK THE WINDSHIELD AND A CHIP WAS FORMED ON 8/26/2016. THIS CHIP WAS IMMEDIATELY REPAIRED. THIS WAS ONLY MONTHS FROM PURCHASING A BRAND NEW 2016 SUBARU OUTBACK; FACTORY TO DEALER. THEN, WHILE PARKED, IT WAS NOTED THAT THE CHIP FORMED A SPREADING CRACK ON 11/13/2017. AT THIS POINT, THE WINDSHIELD WAS REPLACED WITH NEW, ORIGINAL SUBARU GLASS. *TR
Additional Notes:
MY VEHICLE WAS IN MOTION ON A HIGHWAY WHEN A PEBBLE STRUCK THE WINDSHIELD AND A CHIP WAS FORMED ON 8/26/2016. THIS CHIP WAS IMMEDIATELY REPAIRED. THIS WAS ONLY MONTHS FROM PURCHASING A BRAND NEW 2016 SUBARU OUTBACK; FACTORY TO DEALER. THEN, WHILE PARKED, IT WAS NOTED THAT THE CHIP FORMED A SPREADING CRACK ON 11/13/2017. AT THIS POINT, THE WINDSHIELD WAS REPLACED WITH NEW, ORIGINAL SUBARU GLASS. *TR
Mfg Campaign: 11321279
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Corrective Action:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Additional Notes:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Mfg Campaign: 11321323
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Corrective Action:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Additional Notes:
BATTERY RUNS DOWN OFTEN. I'VE HAD THE BATTERY CHECKED MULTIPLE TIMES AND NO PROBLEM WITH THE ALTERNATOR EITHER. I KNOW IT WILL RUN DOWN DURING LOADING OR UNLOADING THAT LASTS MORE THAN 30 MINUTES, SO I MANAGE THAT SITUATION. BUT IT IS STARTING TO RUN DOWN MORE OFTEN WHILE PARKED. THIS HAS LEFT ME STRANDED MULTIPLE TIMES OVER THE LAST 6 MONTHS.
Mfg Campaign: 11321323
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INTERMITTENTLY UNABLE TO REMOVE KEYS FROM IGNITION, AS THOUGH THE ELECTRICAL SYSTEM IS NOT DETECTING THE CAR IS IN PARK. WORK-AROUND IS USUALLY TO PUMP BRAKES, MOVE FROM DRIVE BACK TO PARK, SOMETIMES RESTARTING IGNITION AND THEN TRYING AGAIN. SOMETIMES THIS REQUIRES SEVERAL ATTEMPTS. FOUND SERVICE BULLETIN #16-112-18R, BUT SUBARU IS NOT COVERING COSTS OF REPAIR IF VEHICLE IS OUT OF WARRANTY. BASED ON THE NUMBER OF VEHICLES IMPACTED, THIS SHOULD TRULY BE A RECALL.
Corrective Action:
INTERMITTENTLY UNABLE TO REMOVE KEYS FROM IGNITION, AS THOUGH THE ELECTRICAL SYSTEM IS NOT DETECTING THE CAR IS IN PARK. WORK-AROUND IS USUALLY TO PUMP BRAKES, MOVE FROM DRIVE BACK TO PARK, SOMETIMES RESTARTING IGNITION AND THEN TRYING AGAIN. SOMETIMES THIS REQUIRES SEVERAL ATTEMPTS. FOUND SERVICE BULLETIN #16-112-18R, BUT SUBARU IS NOT COVERING COSTS OF REPAIR IF VEHICLE IS OUT OF WARRANTY. BASED ON THE NUMBER OF VEHICLES IMPACTED, THIS SHOULD TRULY BE A RECALL.
Additional Notes:
INTERMITTENTLY UNABLE TO REMOVE KEYS FROM IGNITION, AS THOUGH THE ELECTRICAL SYSTEM IS NOT DETECTING THE CAR IS IN PARK. WORK-AROUND IS USUALLY TO PUMP BRAKES, MOVE FROM DRIVE BACK TO PARK, SOMETIMES RESTARTING IGNITION AND THEN TRYING AGAIN. SOMETIMES THIS REQUIRES SEVERAL ATTEMPTS. FOUND SERVICE BULLETIN #16-112-18R, BUT SUBARU IS NOT COVERING COSTS OF REPAIR IF VEHICLE IS OUT OF WARRANTY. BASED ON THE NUMBER OF VEHICLES IMPACTED, THIS SHOULD TRULY BE A RECALL.
Mfg Campaign: 11318398
Recall Date: Mar 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVER'S SIDE NEAR THE WIPER BLADE, WHILE DRIVING WITH A FACTORY WINDSHIELD. THE 6" CRACK FROM THE CORNER ALMOST IMMEDIATELY TURNED INTO A CRACK ACROSS THE ENTIRE WINDSHIELD - AGAIN NO TRAUMA OR ROCKS. I WAS DRIVING STRAIGHT ON A HIGHWAY WITH NO POTHOLES OR ANYTHING. I HAD THE WINDSHIELD REPLACED AND IT HAS AGAIN SPONTANEOUSLY CRACKED WITH NO TRAUMA (NO ROCK OR BUG IMPACT OR OTHER IMPACTS/DAMAGES) ON THE PASSENGER SIDE BY THE WIPER BLADE. I BELIEVE THAT THE SUBARU WINDSHIELD AS WELL AS THE DEFROST SYSTEM ARE DEFECTIVE. THIS WILL BE MY THIRD WINDSHIELD IN UNDER 3 MONTHS. OTHER SUBARU OUTBACK OWNERS HAVE COMPLAINED ABOUT THIS AND SUBARU CONTINUES TO BLAME IT ON ROCKS. THE SECOND CRACK HAPPENED WHILE MY VEHICLE WAS STATIONARY IN THE DRIVEWAY!
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVER'S SIDE NEAR THE WIPER BLADE, WHILE DRIVING WITH A FACTORY WINDSHIELD. THE 6" CRACK FROM THE CORNER ALMOST IMMEDIATELY TURNED INTO A CRACK ACROSS THE ENTIRE WINDSHIELD - AGAIN NO TRAUMA OR ROCKS. I WAS DRIVING STRAIGHT ON A HIGHWAY WITH NO POTHOLES OR ANYTHING. I HAD THE WINDSHIELD REPLACED AND IT HAS AGAIN SPONTANEOUSLY CRACKED WITH NO TRAUMA (NO ROCK OR BUG IMPACT OR OTHER IMPACTS/DAMAGES) ON THE PASSENGER SIDE BY THE WIPER BLADE. I BELIEVE THAT THE SUBARU WINDSHIELD AS WELL AS THE DEFROST SYSTEM ARE DEFECTIVE. THIS WILL BE MY THIRD WINDSHIELD IN UNDER 3 MONTHS. OTHER SUBARU OUTBACK OWNERS HAVE COMPLAINED ABOUT THIS AND SUBARU CONTINUES TO BLAME IT ON ROCKS. THE SECOND CRACK HAPPENED WHILE MY VEHICLE WAS STATIONARY IN THE DRIVEWAY!
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVER'S SIDE NEAR THE WIPER BLADE, WHILE DRIVING WITH A FACTORY WINDSHIELD. THE 6" CRACK FROM THE CORNER ALMOST IMMEDIATELY TURNED INTO A CRACK ACROSS THE ENTIRE WINDSHIELD - AGAIN NO TRAUMA OR ROCKS. I WAS DRIVING STRAIGHT ON A HIGHWAY WITH NO POTHOLES OR ANYTHING. I HAD THE WINDSHIELD REPLACED AND IT HAS AGAIN SPONTANEOUSLY CRACKED WITH NO TRAUMA (NO ROCK OR BUG IMPACT OR OTHER IMPACTS/DAMAGES) ON THE PASSENGER SIDE BY THE WIPER BLADE. I BELIEVE THAT THE SUBARU WINDSHIELD AS WELL AS THE DEFROST SYSTEM ARE DEFECTIVE. THIS WILL BE MY THIRD WINDSHIELD IN UNDER 3 MONTHS. OTHER SUBARU OUTBACK OWNERS HAVE COMPLAINED ABOUT THIS AND SUBARU CONTINUES TO BLAME IT ON ROCKS. THE SECOND CRACK HAPPENED WHILE MY VEHICLE WAS STATIONARY IN THE DRIVEWAY!
Mfg Campaign: 11318525
Recall Date: Mar 17, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TWICE SINCE NOVEMBER,'19 AND MOST RECENTLY ON 3/14/2020, WHEN STOPPED AT AN INTERSECTION, WITH FOOT ON BRAKE, THE ENGINE REVVED UP WILDLY. THEN, IN BOTH INCIDENTS I ATTEMPTED TO PUT CAR IN NEUTRAL. GEARSHIFT WOULD NOT MOVE. I HAD TO TURN ENGINE OFF. AFTER SEVERAL ATTEMPT I WAS ABLE TO RESTART THE CAR. I THOUGHT THE FIRST INCIDENT WAS A FLUKE. BUT AFTER YESTERDAY'S (MARCH 14 '20) INCIDENT, IN WHICH I NARROWLY AVOIDED A CRASH, I BELIEVE SUBARU AND, IF NEED BE, THE GOVERNMENT, SHOULD ADDRESS THIS SAFETY ISSUE. PLEASE DO NOT EXCUSE THESE INCIDENTS WITH "YOUR FOOT WAS ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. THIS NOT WHAT HAPPENED.
Corrective Action:
TWICE SINCE NOVEMBER,'19 AND MOST RECENTLY ON 3/14/2020, WHEN STOPPED AT AN INTERSECTION, WITH FOOT ON BRAKE, THE ENGINE REVVED UP WILDLY. THEN, IN BOTH INCIDENTS I ATTEMPTED TO PUT CAR IN NEUTRAL. GEARSHIFT WOULD NOT MOVE. I HAD TO TURN ENGINE OFF. AFTER SEVERAL ATTEMPT I WAS ABLE TO RESTART THE CAR. I THOUGHT THE FIRST INCIDENT WAS A FLUKE. BUT AFTER YESTERDAY'S (MARCH 14 '20) INCIDENT, IN WHICH I NARROWLY AVOIDED A CRASH, I BELIEVE SUBARU AND, IF NEED BE, THE GOVERNMENT, SHOULD ADDRESS THIS SAFETY ISSUE. PLEASE DO NOT EXCUSE THESE INCIDENTS WITH "YOUR FOOT WAS ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. THIS NOT WHAT HAPPENED.
Additional Notes:
TWICE SINCE NOVEMBER,'19 AND MOST RECENTLY ON 3/14/2020, WHEN STOPPED AT AN INTERSECTION, WITH FOOT ON BRAKE, THE ENGINE REVVED UP WILDLY. THEN, IN BOTH INCIDENTS I ATTEMPTED TO PUT CAR IN NEUTRAL. GEARSHIFT WOULD NOT MOVE. I HAD TO TURN ENGINE OFF. AFTER SEVERAL ATTEMPT I WAS ABLE TO RESTART THE CAR. I THOUGHT THE FIRST INCIDENT WAS A FLUKE. BUT AFTER YESTERDAY'S (MARCH 14 '20) INCIDENT, IN WHICH I NARROWLY AVOIDED A CRASH, I BELIEVE SUBARU AND, IF NEED BE, THE GOVERNMENT, SHOULD ADDRESS THIS SAFETY ISSUE. PLEASE DO NOT EXCUSE THESE INCIDENTS WITH "YOUR FOOT WAS ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. THIS NOT WHAT HAPPENED.
Mfg Campaign: 11318147
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN FEBRUARY 2019 I HAD TO REPLACE THE WINDSHIELD IN MY 2016 SUBARU OUTBACK BECAUSE OF A CRACK THAT STARTED FROM THE PASSENGER SIDE EDGE FROM A VERY TINY CHIP, AND PAID ABOUT $950 (OEM EQUIPMENT AND DUE TO THE EYESIGHT SYSTEM CALIBRATION REQUIRED). ON FEBRUARY 29, 2020, I DISCOVERED A CRACK IN THE NEW WINDSHIELD, IN A SIMILAR PLACE (PASSENGER SIDE, TINY CHIP AT THE EVERY EDGE (BLACK PART OF WINDSHIELD), THAT THEN EXTENDED HALF WAY ACROSS THE WINDSHIELD. I COULD NOT REMEMBER ANYTHING HITTING THE WINDSHIELD TO CAUSE THE TINY CHIP, AND IT REALLY WAS TINY AND VERY SHALLOW. THE CAR HAD BEEN PARKED ALL DAY IN A SAFE, SECURE AREA. THE CRACK WAS NOT THERE IN THE MORNING WHEN I PARKED THE CAR, BUT WAS THERE BY THE END OF THE DAY. PHOTO ATTACHED. IT DOES NOT SEEM REASONABLE TO HAVE TO REPLACE A WINDSHIELD ANNUALLY! SUBARU HAS A PROBLEM WITH THEIR WINDSHIELDS!
Corrective Action:
IN FEBRUARY 2019 I HAD TO REPLACE THE WINDSHIELD IN MY 2016 SUBARU OUTBACK BECAUSE OF A CRACK THAT STARTED FROM THE PASSENGER SIDE EDGE FROM A VERY TINY CHIP, AND PAID ABOUT $950 (OEM EQUIPMENT AND DUE TO THE EYESIGHT SYSTEM CALIBRATION REQUIRED). ON FEBRUARY 29, 2020, I DISCOVERED A CRACK IN THE NEW WINDSHIELD, IN A SIMILAR PLACE (PASSENGER SIDE, TINY CHIP AT THE EVERY EDGE (BLACK PART OF WINDSHIELD), THAT THEN EXTENDED HALF WAY ACROSS THE WINDSHIELD. I COULD NOT REMEMBER ANYTHING HITTING THE WINDSHIELD TO CAUSE THE TINY CHIP, AND IT REALLY WAS TINY AND VERY SHALLOW. THE CAR HAD BEEN PARKED ALL DAY IN A SAFE, SECURE AREA. THE CRACK WAS NOT THERE IN THE MORNING WHEN I PARKED THE CAR, BUT WAS THERE BY THE END OF THE DAY. PHOTO ATTACHED. IT DOES NOT SEEM REASONABLE TO HAVE TO REPLACE A WINDSHIELD ANNUALLY! SUBARU HAS A PROBLEM WITH THEIR WINDSHIELDS!
Additional Notes:
IN FEBRUARY 2019 I HAD TO REPLACE THE WINDSHIELD IN MY 2016 SUBARU OUTBACK BECAUSE OF A CRACK THAT STARTED FROM THE PASSENGER SIDE EDGE FROM A VERY TINY CHIP, AND PAID ABOUT $950 (OEM EQUIPMENT AND DUE TO THE EYESIGHT SYSTEM CALIBRATION REQUIRED). ON FEBRUARY 29, 2020, I DISCOVERED A CRACK IN THE NEW WINDSHIELD, IN A SIMILAR PLACE (PASSENGER SIDE, TINY CHIP AT THE EVERY EDGE (BLACK PART OF WINDSHIELD), THAT THEN EXTENDED HALF WAY ACROSS THE WINDSHIELD. I COULD NOT REMEMBER ANYTHING HITTING THE WINDSHIELD TO CAUSE THE TINY CHIP, AND IT REALLY WAS TINY AND VERY SHALLOW. THE CAR HAD BEEN PARKED ALL DAY IN A SAFE, SECURE AREA. THE CRACK WAS NOT THERE IN THE MORNING WHEN I PARKED THE CAR, BUT WAS THERE BY THE END OF THE DAY. PHOTO ATTACHED. IT DOES NOT SEEM REASONABLE TO HAVE TO REPLACE A WINDSHIELD ANNUALLY! SUBARU HAS A PROBLEM WITH THEIR WINDSHIELDS!
Mfg Campaign: 11316459
Recall Date: Mar 5, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury