Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2025 Ram 1500 vehicles. A software error may cause an incorrect tire inflation pressure message to display on the instrument panel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 30C
Recall Date: Apr 10, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2025 Ram 1500 pickup trucks. Incorrect headlight module software may cause the headlights to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: D4B
Recall Date: Dec 19, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2025 Ram 1500 vehicles. The front wheel hub encoder rings may be damaged, which can disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 97B
Recall Date: Oct 24, 2024
Consumer Complaints
170 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Corrective Action:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Additional Notes:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Mfg Campaign: 11640568
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Corrective Action:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Additional Notes:
Brand new 2025 Ram 1500 Bighorn/Lonestar purchased on 10/24/24. From day 1 it pulls to the right at highways speeds. The dealer has tried to fix the issue with alignment two times, but not luck, they don’t know what is wrong because all the numbers in alignment are green and good. There are several online posts that are talking about this issue with the 2025 Ram 1500s. Also in regard to my truck greeting light feature, the service advisisor said the technician claims it is not a feature on the Bighorn/Lonestar trims, but I believe it is. If it wasn't a feature, then I wouldn't have those options in my settings. I also discovered something interesting about this. At night, after turning my truck off - but without pressing the key fob, LOCK button, if I press the key fob UNLOCK button, the headlights and taillights come on (as per the featured settings) like they are supposed to do. However, if I press the key fob LOCK button first (1 or 2 presses - it doesn't matter), when I press the key fob UNLOCK button, the headlights and taillights do not turn on (as per the featured settings) like they are supposed to. Again, I believe this is a software issue, but could be related to the headlight module that I am seeing being reported online as well.
Mfg Campaign: 11640568
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Corrective Action:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Additional Notes:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Mfg Campaign: 11640038
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Corrective Action:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Additional Notes:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Mfg Campaign: 11640038
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Corrective Action:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Additional Notes:
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles the failure disappeared. Called service and they said call back if it happened again?? Told me the code would not be observable by the time I got to them. Sounds similar to a recall on vehicles manufactured thru August of 2024. This truck was built in September 2024.
Mfg Campaign: 11640038
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Brand new truck pulling to the right in highways speed, the dealer try to fix the issue with alignment but not luck, they don’t know what is wrong because all the numbers in alignment are green and good, several online post are talking about this issue with this 2025 Ram 1500
Corrective Action:
Brand new truck pulling to the right in highways speed, the dealer try to fix the issue with alignment but not luck, they don’t know what is wrong because all the numbers in alignment are green and good, several online post are talking about this issue with this 2025 Ram 1500
Additional Notes:
Brand new truck pulling to the right in highways speed, the dealer try to fix the issue with alignment but not luck, they don’t know what is wrong because all the numbers in alignment are green and good, several online post are talking about this issue with this 2025 Ram 1500
Mfg Campaign: 11640124
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS module is leaking brake fluid due to a brake line/module threading issue. The truck is new (purchased 12/30/24, but delivered 1/6/25. It has been at the dealer since 1/22/25 with no eta for a replacement ABS module.
Corrective Action:
ABS module is leaking brake fluid due to a brake line/module threading issue. The truck is new (purchased 12/30/24, but delivered 1/6/25. It has been at the dealer since 1/22/25 with no eta for a replacement ABS module.
Additional Notes:
ABS module is leaking brake fluid due to a brake line/module threading issue. The truck is new (purchased 12/30/24, but delivered 1/6/25. It has been at the dealer since 1/22/25 with no eta for a replacement ABS module.
Mfg Campaign: 11639678
Recall Date: Jan 30, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes and ABS failed 34 days ago after dealership reprogrammed PCM
Corrective Action:
Brakes and ABS failed 34 days ago after dealership reprogrammed PCM
Additional Notes:
Brakes and ABS failed 34 days ago after dealership reprogrammed PCM
Mfg Campaign: 11639067
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Secondary water pump failure with coolant line leak causing engine to rapidly run out of coolant.
Corrective Action:
Secondary water pump failure with coolant line leak causing engine to rapidly run out of coolant.
Additional Notes:
Secondary water pump failure with coolant line leak causing engine to rapidly run out of coolant.
Mfg Campaign: 11639071
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Drivers aid features stopped working
Corrective Action:
Drivers aid features stopped working
Additional Notes:
Drivers aid features stopped working
Mfg Campaign: 11639073
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Drivers aid features stopped working
Corrective Action:
Drivers aid features stopped working
Additional Notes:
Drivers aid features stopped working
Mfg Campaign: 11639073
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driver assist features disabled while driving
Corrective Action:
Driver assist features disabled while driving
Additional Notes:
Driver assist features disabled while driving
Mfg Campaign: 11639074
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driver assist features disabled while driving
Corrective Action:
Driver assist features disabled while driving
Additional Notes:
Driver assist features disabled while driving
Mfg Campaign: 11639074
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Driver assist features disabled while driving
Corrective Action:
Driver assist features disabled while driving
Additional Notes:
Driver assist features disabled while driving
Mfg Campaign: 11639074
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Driver assist features disabled while driving
Corrective Action:
Driver assist features disabled while driving
Additional Notes:
Driver assist features disabled while driving
Mfg Campaign: 11639075
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Driver assist features disabled while driving
Corrective Action:
Driver assist features disabled while driving
Additional Notes:
Driver assist features disabled while driving
Mfg Campaign: 11639075
Recall Date: Jan 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the truck on 10/19/25. Since that time, I have had to call roadside assistance three times and have had to leave it in the shop on two separate occasions totaling well over 30 days. The truck still doesn't have 5k miles. Interestingly, the service record and updates that was provided on the app has been wiped clean. Now, they are offering to pay me for the "inconvenience", but I'm not sure I'm OK with that suggestion. I've been a very loyal Ram owner, this is the fifth one in a row I've had. However, this truck really scares me due how unreliable it's been thus far. Luckily, the failures haven't put myself or others at risk, at least not yet.
Corrective Action:
I purchased the truck on 10/19/25. Since that time, I have had to call roadside assistance three times and have had to leave it in the shop on two separate occasions totaling well over 30 days. The truck still doesn't have 5k miles. Interestingly, the service record and updates that was provided on the app has been wiped clean. Now, they are offering to pay me for the "inconvenience", but I'm not sure I'm OK with that suggestion. I've been a very loyal Ram owner, this is the fifth one in a row I've had. However, this truck really scares me due how unreliable it's been thus far. Luckily, the failures haven't put myself or others at risk, at least not yet.
Additional Notes:
I purchased the truck on 10/19/25. Since that time, I have had to call roadside assistance three times and have had to leave it in the shop on two separate occasions totaling well over 30 days. The truck still doesn't have 5k miles. Interestingly, the service record and updates that was provided on the app has been wiped clean. Now, they are offering to pay me for the "inconvenience", but I'm not sure I'm OK with that suggestion. I've been a very loyal Ram owner, this is the fifth one in a row I've had. However, this truck really scares me due how unreliable it's been thus far. Luckily, the failures haven't put myself or others at risk, at least not yet.
Mfg Campaign: 11638920
Recall Date: Jan 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
During winter, while driving down the highway, the vehicle suddenly stopped driving, like the transmission got stuck between gears or slipped out of a gear, the engine was still on and had power. After the dealership looked into the issue we were told that it is a known issue and there is not a fix at the time.
Corrective Action:
During winter, while driving down the highway, the vehicle suddenly stopped driving, like the transmission got stuck between gears or slipped out of a gear, the engine was still on and had power. After the dealership looked into the issue we were told that it is a known issue and there is not a fix at the time.
Additional Notes:
During winter, while driving down the highway, the vehicle suddenly stopped driving, like the transmission got stuck between gears or slipped out of a gear, the engine was still on and had power. After the dealership looked into the issue we were told that it is a known issue and there is not a fix at the time.
Mfg Campaign: 11636380
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11635328
Recall Date: Jan 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Thursday [XXX] I was driving my new 1500 Big horn ram truck. I only had it for 6 days at that point. I started noticing a noise coming from inside the dashboard and the check engine light came on. I kept driving as usual because i figured the light would go off. All of a sudden a big metal ring the size of my palm fell on my shoe and all the warning lights came on the dash ( the brake failure light, adaptive cruise control unavailable light, parking sensor failure light, check engine light, traction control malfunction light, brake system light, abs failure light). When i tried to brake, the brakes went all the way down and felt very spongy. I had to pump the brakes just so it would stop. So I pulled over into a parking spot turned off the truck and started it back up. The truck started up, but all the lights were still on. I tried to shift into drive but it wouldn't go in gear. I think is because the brake weren't going far enough to push whatever sensor allows the shifter to shift. I tried pumping the brakes and shifting and it worked. So i drove the truck home very carefully and parked it in my driveway. The next morning I called my sales man and left him a msg. He called me later that evening and asked me to bring it in on Monday morning. I did not use the truck during the weekend because it felt very unsafe to drive. On Monday morning i drove it to the dealership and left it there. They did give me a loaner vehicle. 2 days later I got a call from Dave the service manager and he let me know that the ring that fell on my foot holds a brake pedal in place and that they were going to replace the entire brake pedal assembly, the abs module, the brake booster and some ecm (i didn't understand which one). This truck has been unusable now for 7 days and I've only owned it for 13 days. It's been in the shop for 5 days now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11635328
Recall Date: Jan 10, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury