Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera is temporarily unavailable
Corrective Action:
Backup camera is temporarily unavailable
Additional Notes:
Backup camera is temporarily unavailable
Mfg Campaign: 11665174
Recall Date: Jun 5, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership.
Corrective Action:
backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership.
Additional Notes:
backup camera says camera temporarily unavailable when put in reverse. Took the car to Dyer and Dyer Volvo to get latest software update but the issue happened multiple times after getting it fixed from dealership.
Mfg Campaign: 11664296
Recall Date: Jun 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing
Corrective Action:
Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing
Additional Notes:
Backup camera is unavailable during reverse . Car has tiny rear windows so a backup camera must work properly when reversing
Mfg Campaign: 11664197
Recall Date: Jun 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced: * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says "Camera unavailable". * Can't access climate controls * Consistently slow. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced: * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says "Camera unavailable". * Can't access climate controls * Consistently slow. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The infotainment in my vehicle has been flaky since I purchased in in Q1 of 2025. I have experienced: * Infotainment randomly restarting while driving * No audio (Includes turn signal, music, navigation, etc.) * Reverse camera occasionally fails when going into reverse. Just says "Camera unavailable". * Can't access climate controls * Consistently slow. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662822
Recall Date: May 23, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera frequently says "unavailable" despite being on most recent software and reset of the system
Corrective Action:
Backup camera frequently says "unavailable" despite being on most recent software and reset of the system
Additional Notes:
Backup camera frequently says "unavailable" despite being on most recent software and reset of the system
Mfg Campaign: 11661906
Recall Date: May 19, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The back up camera fails to show intermittently even with the latest update
Corrective Action:
The back up camera fails to show intermittently even with the latest update
Additional Notes:
The back up camera fails to show intermittently even with the latest update
Mfg Campaign: 11652813
Recall Date: Apr 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650412
Recall Date: Mar 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
STEERING
Potential Consequences:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650412
Recall Date: Mar 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650412
Recall Date: Mar 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera of my car frequently stops working, leaving me without a clear view behind. Though Polestar have attempted to improve this with OTA software updates, the problem has never truly gone away. The rear camera view is often "temporarily unavailable", it is also frequently lagging with frozen frames or video feed that misses frames. There are many reports of this available online as other owners post to ownership forums and subreddits.
Corrective Action:
The rear camera of my car frequently stops working, leaving me without a clear view behind. Though Polestar have attempted to improve this with OTA software updates, the problem has never truly gone away. The rear camera view is often "temporarily unavailable", it is also frequently lagging with frozen frames or video feed that misses frames. There are many reports of this available online as other owners post to ownership forums and subreddits.
Additional Notes:
The rear camera of my car frequently stops working, leaving me without a clear view behind. Though Polestar have attempted to improve this with OTA software updates, the problem has never truly gone away. The rear camera view is often "temporarily unavailable", it is also frequently lagging with frozen frames or video feed that misses frames. There are many reports of this available online as other owners post to ownership forums and subreddits.
Mfg Campaign: 11649787
Recall Date: Mar 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I reverse the car, the back up camera repeatedly goes black and says not available. In order to correct this I have to park the car in the midst of backing up and put in reverse again to reset the system. Very dangerous when backing up or out of spots when the camera goes black.
Corrective Action:
When I reverse the car, the back up camera repeatedly goes black and says not available. In order to correct this I have to park the car in the midst of backing up and put in reverse again to reset the system. Very dangerous when backing up or out of spots when the camera goes black.
Additional Notes:
When I reverse the car, the back up camera repeatedly goes black and says not available. In order to correct this I have to park the car in the midst of backing up and put in reverse again to reset the system. Very dangerous when backing up or out of spots when the camera goes black.
Mfg Campaign: 11648094
Recall Date: Mar 13, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera cuts out randomly. Safety of others is decreased due to loss of visibility. Dealers have a software and hardware fix however it is not pushed out to the owners at large unless you come into a service for another reason. Unknown No.
Corrective Action:
Back up camera cuts out randomly. Safety of others is decreased due to loss of visibility. Dealers have a software and hardware fix however it is not pushed out to the owners at large unless you come into a service for another reason. Unknown No.
Additional Notes:
Back up camera cuts out randomly. Safety of others is decreased due to loss of visibility. Dealers have a software and hardware fix however it is not pushed out to the owners at large unless you come into a service for another reason. Unknown No.
Mfg Campaign: 11647374
Recall Date: Mar 10, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The Polestar 2 has a vastly documented issue (e.g. online communities) where the backup camera fails to load, is choppy or flat out cuts to black in the middle of a maneuver. This is a massive safety issue for pedestrians and has not been fixed or even alleviated since NHTSA has first notified Polestar.
Corrective Action:
The Polestar 2 has a vastly documented issue (e.g. online communities) where the backup camera fails to load, is choppy or flat out cuts to black in the middle of a maneuver. This is a massive safety issue for pedestrians and has not been fixed or even alleviated since NHTSA has first notified Polestar.
Additional Notes:
The Polestar 2 has a vastly documented issue (e.g. online communities) where the backup camera fails to load, is choppy or flat out cuts to black in the middle of a maneuver. This is a massive safety issue for pedestrians and has not been fixed or even alleviated since NHTSA has first notified Polestar.
Mfg Campaign: 11647474
Recall Date: Mar 10, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear backup camera failed to initialize upon reversing. The camera screen displays that camera is temporarily unavailable, requiring switching the camera off/on to reinitialize.
Corrective Action:
Rear backup camera failed to initialize upon reversing. The camera screen displays that camera is temporarily unavailable, requiring switching the camera off/on to reinitialize.
Additional Notes:
Rear backup camera failed to initialize upon reversing. The camera screen displays that camera is temporarily unavailable, requiring switching the camera off/on to reinitialize.
Mfg Campaign: 11647257
Recall Date: Mar 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera fails regularly. The video will freeze/stutter or the camera will switch off and a ‘camera unavailable’ message is displayed. Pedestrians near the car are at risk of being hit if the camera fails while driving in reverse. The car has huge blind spots in the rear end. The dealership has told me they cannot fix the issue because all Polestar 2s have this defect and it must be fixed by a software update. There has been no update to fix this issue.
Corrective Action:
Backup camera fails regularly. The video will freeze/stutter or the camera will switch off and a ‘camera unavailable’ message is displayed. Pedestrians near the car are at risk of being hit if the camera fails while driving in reverse. The car has huge blind spots in the rear end. The dealership has told me they cannot fix the issue because all Polestar 2s have this defect and it must be fixed by a software update. There has been no update to fix this issue.
Additional Notes:
Backup camera fails regularly. The video will freeze/stutter or the camera will switch off and a ‘camera unavailable’ message is displayed. Pedestrians near the car are at risk of being hit if the camera fails while driving in reverse. The car has huge blind spots in the rear end. The dealership has told me they cannot fix the issue because all Polestar 2s have this defect and it must be fixed by a software update. There has been no update to fix this issue.
Mfg Campaign: 11647095
Recall Date: Mar 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera does not work 100% of the time and becomes a black screen saying"camera access unavailable"
Corrective Action:
Rear camera does not work 100% of the time and becomes a black screen saying"camera access unavailable"
Additional Notes:
Rear camera does not work 100% of the time and becomes a black screen saying"camera access unavailable"
Mfg Campaign: 11646829
Recall Date: Mar 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera does not function when putting car in reverse.
Corrective Action:
Back up camera does not function when putting car in reverse.
Additional Notes:
Back up camera does not function when putting car in reverse.
Mfg Campaign: 11646873
Recall Date: Mar 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The backup camera frequently does not work.
Corrective Action:
The backup camera frequently does not work.
Additional Notes:
The backup camera frequently does not work.
Mfg Campaign: 11646138
Recall Date: Mar 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My 2022 Polestar 2’s rear camera regularly fails to operate, which limits my ability to safely reverse my vehicle. This is a persistent issue that has not improved despite successive software updates to the infotainment system. In sum, this is an unsafe and persistent condition warranting a recall.
Corrective Action:
My 2022 Polestar 2’s rear camera regularly fails to operate, which limits my ability to safely reverse my vehicle. This is a persistent issue that has not improved despite successive software updates to the infotainment system. In sum, this is an unsafe and persistent condition warranting a recall.
Additional Notes:
My 2022 Polestar 2’s rear camera regularly fails to operate, which limits my ability to safely reverse my vehicle. This is a persistent issue that has not improved despite successive software updates to the infotainment system. In sum, this is an unsafe and persistent condition warranting a recall.
Mfg Campaign: 11646244
Recall Date: Mar 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Performance Pack with Ohlins Suspension. Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again. I've contacted Polestar of America to report the issue 2 weeks ago because the car is now out of warranty. I have not heard back from them.
Corrective Action:
Performance Pack with Ohlins Suspension. Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again. I've contacted Polestar of America to report the issue 2 weeks ago because the car is now out of warranty. I have not heard back from them.
Additional Notes:
Performance Pack with Ohlins Suspension. Front strut bearing is loose and rattles when going over bumps at lower speed. The rattling is harder to hear at higher speeds. Issue was fixed by Polestar under warranty by replacing the strut bearing at 49,xxx miles. At 52,xxx, the rattling has come back indicating that the front strut bearing is loose again. I've contacted Polestar of America to report the issue 2 weeks ago because the car is now out of warranty. I have not heard back from them.
Mfg Campaign: 11646277
Recall Date: Mar 4, 2025
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