Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.
Corrective Action:
Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.
Additional Notes:
Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.
Mfg Campaign: 11669953
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.
Corrective Action:
I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.
Additional Notes:
I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.
Mfg Campaign: 11669957
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Corrective Action:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Additional Notes:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Mfg Campaign: 11669958
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Corrective Action:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Additional Notes:
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Mfg Campaign: 11669958
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse camera consistent either “Not Available” or image freezes.
Corrective Action:
Reverse camera consistent either “Not Available” or image freezes.
Additional Notes:
Reverse camera consistent either “Not Available” or image freezes.
Mfg Campaign: 11669960
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera is still broke with the newest firmware. Please hold the accountable
Corrective Action:
Rear view camera is still broke with the newest firmware. Please hold the accountable
Additional Notes:
Rear view camera is still broke with the newest firmware. Please hold the accountable
Mfg Campaign: 11669968
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera not functioning when reversing. Error instead of imaging on screen
Corrective Action:
Backup camera not functioning when reversing. Error instead of imaging on screen
Additional Notes:
Backup camera not functioning when reversing. Error instead of imaging on screen
Mfg Campaign: 11669978
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Camera error resulting in no rear camera feed when going in reverse.
Corrective Action:
Camera error resulting in no rear camera feed when going in reverse.
Additional Notes:
Camera error resulting in no rear camera feed when going in reverse.
Mfg Campaign: 11669979
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue
Corrective Action:
The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue
Additional Notes:
The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue
Mfg Campaign: 11669982
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera not working. Says not available when backing up.
Corrective Action:
Backup camera not working. Says not available when backing up.
Additional Notes:
Backup camera not working. Says not available when backing up.
Mfg Campaign: 11669984
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.
Corrective Action:
When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.
Additional Notes:
When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.
Mfg Campaign: 11669990
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.
Corrective Action:
Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.
Additional Notes:
Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.
Mfg Campaign: 11669998
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.
Corrective Action:
My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.
Additional Notes:
My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.
Mfg Campaign: 11669999
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4
Corrective Action:
After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4
Additional Notes:
After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4
Mfg Campaign: 11670000
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.
Corrective Action:
A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.
Additional Notes:
A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.
Mfg Campaign: 11670003
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.
Corrective Action:
Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.
Additional Notes:
Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.
Mfg Campaign: 11670007
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.
Corrective Action:
After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.
Additional Notes:
After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.
Mfg Campaign: 11670009
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.
Corrective Action:
Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.
Additional Notes:
Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.
Mfg Campaign: 11669714
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse
Corrective Action:
I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse
Additional Notes:
I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse
Mfg Campaign: 11669820
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.
Corrective Action:
Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.
Additional Notes:
Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.
Mfg Campaign: 11669514
Recall Date: Jun 26, 2025
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