Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.
Corrective Action:
Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.
Additional Notes:
Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.
Mfg Campaign: 11672052
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Multiple instances of the rear camera not appearing or improperly displaying the 360° instead of reverse camera when backing up or when the car is placed into reverse
Corrective Action:
Multiple instances of the rear camera not appearing or improperly displaying the 360° instead of reverse camera when backing up or when the car is placed into reverse
Additional Notes:
Multiple instances of the rear camera not appearing or improperly displaying the 360° instead of reverse camera when backing up or when the car is placed into reverse
Mfg Campaign: 11671837
Recall Date: Jul 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.
Corrective Action:
My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.
Additional Notes:
My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.
Mfg Campaign: 11671261
Recall Date: Jul 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error. This is in response to NHTSA RECALL 25V-280.
Corrective Action:
My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error. This is in response to NHTSA RECALL 25V-280.
Additional Notes:
My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error. This is in response to NHTSA RECALL 25V-280.
Mfg Campaign: 11670890
Recall Date: Jul 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.
Corrective Action:
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.
Additional Notes:
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.
Mfg Campaign: 11670427
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.
Corrective Action:
The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.
Additional Notes:
The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.
Mfg Campaign: 11670467
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze
Corrective Action:
Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze
Additional Notes:
Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze
Mfg Campaign: 11670492
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even after updating to 3.6.4 software, the rear view camera remains unreliable. Currently the cameras are not working at all, any of them. Polestar will tell us to restart the UI and that may or may not fix the issue.
Corrective Action:
Even after updating to 3.6.4 software, the rear view camera remains unreliable. Currently the cameras are not working at all, any of them. Polestar will tell us to restart the UI and that may or may not fix the issue.
Additional Notes:
Even after updating to 3.6.4 software, the rear view camera remains unreliable. Currently the cameras are not working at all, any of them. Polestar will tell us to restart the UI and that may or may not fix the issue.
Mfg Campaign: 11670548
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4
Corrective Action:
The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4
Additional Notes:
The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4
Mfg Campaign: 11670554
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
Corrective Action:
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
Additional Notes:
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
Mfg Campaign: 11670568
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.
Corrective Action:
The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.
Additional Notes:
The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.
Mfg Campaign: 11670151
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
software update 3.6.4 did not fix backup camera issue, still shows as "not available"
Corrective Action:
software update 3.6.4 did not fix backup camera issue, still shows as "not available"
Additional Notes:
software update 3.6.4 did not fix backup camera issue, still shows as "not available"
Mfg Campaign: 11670172
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.
Corrective Action:
Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.
Additional Notes:
Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.
Mfg Campaign: 11670175
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.
Corrective Action:
When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.
Additional Notes:
When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.
Mfg Campaign: 11670256
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.
Corrective Action:
Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.
Additional Notes:
Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.
Mfg Campaign: 11670264
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.
Corrective Action:
When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.
Additional Notes:
When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.
Mfg Campaign: 11670386
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.
Corrective Action:
Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.
Additional Notes:
Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.
Mfg Campaign: 11670397
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.
Corrective Action:
I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.
Additional Notes:
I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.
Mfg Campaign: 11670010
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.
Corrective Action:
After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.
Additional Notes:
After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.
Mfg Campaign: 11670015
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4
Corrective Action:
The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4
Additional Notes:
The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4
Mfg Campaign: 11670022
Recall Date: Jun 29, 2025
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