Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.
Corrective Action:
I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.
Additional Notes:
I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.
Mfg Campaign: 11672861
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"
Corrective Action:
The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"
Additional Notes:
The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"
Mfg Campaign: 11672871
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11672888
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.
Corrective Action:
Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.
Additional Notes:
Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.
Mfg Campaign: 11672899
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.
Corrective Action:
Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.
Additional Notes:
Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.
Mfg Campaign: 11672912
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue
Corrective Action:
Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue
Additional Notes:
Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue
Mfg Campaign: 11672939
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
Corrective Action:
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
Additional Notes:
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
Mfg Campaign: 11672952
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.
Corrective Action:
The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.
Additional Notes:
The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.
Mfg Campaign: 11672957
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed, but my rear backup camera still fail to come on all the time....
Corrective Action:
I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed, but my rear backup camera still fail to come on all the time....
Additional Notes:
I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed, but my rear backup camera still fail to come on all the time....
Mfg Campaign: 11672960
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.
Corrective Action:
Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.
Additional Notes:
Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.
Mfg Campaign: 11672462
Recall Date: Jul 10, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After applying manufacturer’s recall fix for “rear camera temporarily unavailable,” rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.
Corrective Action:
After applying manufacturer’s recall fix for “rear camera temporarily unavailable,” rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.
Additional Notes:
After applying manufacturer’s recall fix for “rear camera temporarily unavailable,” rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.
Mfg Campaign: 11672134
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even on latest software update rear view camera is unreliable. Flickers and says “Camera is unavailable”
Corrective Action:
Even on latest software update rear view camera is unreliable. Flickers and says “Camera is unavailable”
Additional Notes:
Even on latest software update rear view camera is unreliable. Flickers and says “Camera is unavailable”
Mfg Campaign: 11672153
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.
Corrective Action:
Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.
Additional Notes:
Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.
Mfg Campaign: 11672241
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My car received the update Polestar said they would push out (3.6.4 is what I’m currently running) and I’m still having issues with the rear camera not working, and to be honest it’s like it’s actually gotten worse. I’m also having issues with other parts of the software of my car that I wasn’t before that’s requiring me to reboot the infotainment system more than I was before. It’s almost like the car doesn’t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn’t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn’t something I can do (as I drive at least 50 miles everyday to get to and for work). It’s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.
Corrective Action:
My car received the update Polestar said they would push out (3.6.4 is what I’m currently running) and I’m still having issues with the rear camera not working, and to be honest it’s like it’s actually gotten worse. I’m also having issues with other parts of the software of my car that I wasn’t before that’s requiring me to reboot the infotainment system more than I was before. It’s almost like the car doesn’t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn’t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn’t something I can do (as I drive at least 50 miles everyday to get to and for work). It’s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.
Additional Notes:
My car received the update Polestar said they would push out (3.6.4 is what I’m currently running) and I’m still having issues with the rear camera not working, and to be honest it’s like it’s actually gotten worse. I’m also having issues with other parts of the software of my car that I wasn’t before that’s requiring me to reboot the infotainment system more than I was before. It’s almost like the car doesn’t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn’t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn’t something I can do (as I drive at least 50 miles everyday to get to and for work). It’s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.
Mfg Campaign: 11672259
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone. I changed lanes to slow down and realized the turn signal sound was also not working. I wondered if the signals were working. Luckily, I remembered how to reboot the screen and did so. After a few minutes it started up and worked again. That was the third time in a year that it happened. Each time was on a highway. The first time was frightening as I had to exit the highway and research how to try to get it working again. I consider it a safety hazard because the driver must take attention off the road to deal with restarting it and to rerun applications like navigation. Also the the turn signal should not be dependent on the information screen working. The dealer was not informed because I found a solution by reading an owners forum. I also learned that it happens to others more often than it should and that the thinking is that the computer that handles the "infotainment" system is not powerful enough and does not have enough memory to handle the work it needs to do.
Corrective Action:
While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone. I changed lanes to slow down and realized the turn signal sound was also not working. I wondered if the signals were working. Luckily, I remembered how to reboot the screen and did so. After a few minutes it started up and worked again. That was the third time in a year that it happened. Each time was on a highway. The first time was frightening as I had to exit the highway and research how to try to get it working again. I consider it a safety hazard because the driver must take attention off the road to deal with restarting it and to rerun applications like navigation. Also the the turn signal should not be dependent on the information screen working. The dealer was not informed because I found a solution by reading an owners forum. I also learned that it happens to others more often than it should and that the thinking is that the computer that handles the "infotainment" system is not powerful enough and does not have enough memory to handle the work it needs to do.
Additional Notes:
While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone. I changed lanes to slow down and realized the turn signal sound was also not working. I wondered if the signals were working. Luckily, I remembered how to reboot the screen and did so. After a few minutes it started up and worked again. That was the third time in a year that it happened. Each time was on a highway. The first time was frightening as I had to exit the highway and research how to try to get it working again. I consider it a safety hazard because the driver must take attention off the road to deal with restarting it and to rerun applications like navigation. Also the the turn signal should not be dependent on the information screen working. The dealer was not informed because I found a solution by reading an owners forum. I also learned that it happens to others more often than it should and that the thinking is that the computer that handles the "infotainment" system is not powerful enough and does not have enough memory to handle the work it needs to do.
Mfg Campaign: 11672267
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
BACKUP CAMERA SHOWS CAMERA NOT AVALABLE EVEN AFTER THE LATEST UPDATE THAT WAS SUPPOSED TO FIX IT
Corrective Action:
BACKUP CAMERA SHOWS CAMERA NOT AVALABLE EVEN AFTER THE LATEST UPDATE THAT WAS SUPPOSED TO FIX IT
Additional Notes:
BACKUP CAMERA SHOWS CAMERA NOT AVALABLE EVEN AFTER THE LATEST UPDATE THAT WAS SUPPOSED TO FIX IT
Mfg Campaign: 11671913
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.
Corrective Action:
The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.
Additional Notes:
The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.
Mfg Campaign: 11671970
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera flickers and cuts out when in reverse.
Corrective Action:
Rear view camera flickers and cuts out when in reverse.
Additional Notes:
Rear view camera flickers and cuts out when in reverse.
Mfg Campaign: 11671978
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Occasionally receive “Camera Not Available” screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.
Corrective Action:
Occasionally receive “Camera Not Available” screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.
Additional Notes:
Occasionally receive “Camera Not Available” screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.
Mfg Campaign: 11671980
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.
Corrective Action:
Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.
Additional Notes:
Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.
Mfg Campaign: 11672003
Recall Date: Jul 8, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025