Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear Camera Not working properly. Cant back up safely.
Corrective Action:
Rear Camera Not working properly. Cant back up safely.
Additional Notes:
Rear Camera Not working properly. Cant back up safely.
Mfg Campaign: 11673225
Recall Date: Jul 13, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.
Corrective Action:
There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.
Additional Notes:
There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.
Mfg Campaign: 11672970
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.
Corrective Action:
I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.
Additional Notes:
I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.
Mfg Campaign: 11672976
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.
Corrective Action:
The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.
Additional Notes:
The back up camera frequently goes unavailable. It happens probably 50% or more of the times I go into reverse. It sometimes happens as I'm actively backing up.
Mfg Campaign: 11672980
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.
Corrective Action:
Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.
Additional Notes:
Frequently, when putting the car in reverse, the rear view camera is unavailable. In some instances it simply does not work. In other instances it will suddenly stop working while reversing, which is more dangerous. And worst of all, it will sometimes provide a static image while reversing such that it initially appears to be working but on further inspection the image is not a live view. This issue has gotten worse on 3.6.4.
Mfg Campaign: 11672982
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recent software update has not resolved recall 25V280000 that referred to rear camera not working properly in reverse. Problems have persisted (Camera Unavailable) while backing up.
Corrective Action:
Recent software update has not resolved recall 25V280000 that referred to rear camera not working properly in reverse. Problems have persisted (Camera Unavailable) while backing up.
Additional Notes:
Recent software update has not resolved recall 25V280000 that referred to rear camera not working properly in reverse. Problems have persisted (Camera Unavailable) while backing up.
Mfg Campaign: 11672987
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.
Corrective Action:
Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.
Additional Notes:
Since purchasing the car, there have been constant issues and failure with the backup camera. Numerous software updates (including to P3.6.3) have NOT rectified the issue.
Mfg Campaign: 11673002
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.
Corrective Action:
Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.
Additional Notes:
Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.
Mfg Campaign: 11673004
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Corrective Action:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Additional Notes:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Mfg Campaign: 11673087
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Corrective Action:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Additional Notes:
The rear-view camera continues to be an issue and is worse with each software update that is installed, in an attempt to fix the camera. When entering the car and shifting into reverse, the rear camera does not show and states 'unavailable'. This issue has persisted for over a year. Given the small rear window and potential blind spots, the rear camera is an important safety tool. In addition, the latest fix has resulted in sensors not making an audible sound about 50% of the time (rear cross traffic, parking sensors, etc.). The issue with the camera not working started when the system was updated from android automotive operating system. Polestar continues to try and 'fix' this issue by removing features in the system to free up memory in the computer system, however this is not a software issue. This is clearly a hardware issue that needs to be addressed.
Mfg Campaign: 11673087
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.
Corrective Action:
the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.
Additional Notes:
the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.
Mfg Campaign: 11672693
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
Corrective Action:
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
Additional Notes:
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
Mfg Campaign: 11672699
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up
Corrective Action:
When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up
Additional Notes:
When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up
Mfg Campaign: 11672702
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.
Corrective Action:
Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.
Additional Notes:
Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.
Mfg Campaign: 11672711
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.
Corrective Action:
The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.
Additional Notes:
The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.
Mfg Campaign: 11672725
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA
Corrective Action:
My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA
Additional Notes:
My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle NHTSA Recall 25V-280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA
Mfg Campaign: 11672780
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive
Corrective Action:
Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive
Additional Notes:
Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive
Mfg Campaign: 11672785
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.
Corrective Action:
The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.
Additional Notes:
The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.
Mfg Campaign: 11672799
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
For reference, I have the 3.6.4 software update. The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says "Camera is temporarily unavailable" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.
Corrective Action:
For reference, I have the 3.6.4 software update. The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says "Camera is temporarily unavailable" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.
Additional Notes:
For reference, I have the 3.6.4 software update. The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says "Camera is temporarily unavailable" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.
Mfg Campaign: 11672822
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.
Corrective Action:
Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.
Additional Notes:
Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.
Mfg Campaign: 11672844
Recall Date: Jul 11, 2025
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