Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Mfg Campaign: 11490325
Recall Date: Oct 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Mfg Campaign: 11490325
Recall Date: Oct 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, SOS functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls.
Corrective Action:
Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, SOS functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls.
Additional Notes:
Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, SOS functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls.
Mfg Campaign: 11490110
Recall Date: Oct 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Corrective Action:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Additional Notes:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Mfg Campaign: 11489906
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Corrective Action:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Additional Notes:
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Mfg Campaign: 11489906
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11489873
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screens on the 2018 and later Jeep Grand Cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the NHTSA or Jeep.
Corrective Action:
The screens on the 2018 and later Jeep Grand Cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the NHTSA or Jeep.
Additional Notes:
The screens on the 2018 and later Jeep Grand Cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the NHTSA or Jeep.
Mfg Campaign: 11489436
Recall Date: Oct 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Uconnect Navigation Touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger.
Corrective Action:
Uconnect Navigation Touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger.
Additional Notes:
Uconnect Navigation Touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger.
Mfg Campaign: 11489228
Recall Date: Oct 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Mfg Campaign: 11489253
Recall Date: Oct 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Mfg Campaign: 11489253
Recall Date: Oct 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed.
Corrective Action:
There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed.
Additional Notes:
There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed.
Mfg Campaign: 11489306
Recall Date: Oct 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main LCD screen for the car that controls, climate, radio, Bluetooth, navigation etc. has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make SOS calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of $2000 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse.
Corrective Action:
The main LCD screen for the car that controls, climate, radio, Bluetooth, navigation etc. has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make SOS calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of $2000 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse.
Additional Notes:
The main LCD screen for the car that controls, climate, radio, Bluetooth, navigation etc. has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make SOS calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of $2000 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse.
Mfg Campaign: 11488563
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall?
Corrective Action:
Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall?
Additional Notes:
Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall?
Mfg Campaign: 11488386
Recall Date: Oct 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RADIO IS GOING CRAZY WITH VOLUME, STATIONS, CONECTING TO ANY PHONE IN OR NEAR DE VEHICLE, DIALING AND HAGING ON ITS ON. SEAT HEATING TURNING ON ALL THE WAY UP AND STEERING WHEEL ASWELL. A/C STARTS ON ITS OWN AND KEEPS CHANGING HOT TO COLD AND MAXING IT AS WELL AS TURNING IT OFF. IT ALL STARTED IN JULY 2022 AND IT KEEPS DOING ON AND OFF.
Corrective Action:
RADIO IS GOING CRAZY WITH VOLUME, STATIONS, CONECTING TO ANY PHONE IN OR NEAR DE VEHICLE, DIALING AND HAGING ON ITS ON. SEAT HEATING TURNING ON ALL THE WAY UP AND STEERING WHEEL ASWELL. A/C STARTS ON ITS OWN AND KEEPS CHANGING HOT TO COLD AND MAXING IT AS WELL AS TURNING IT OFF. IT ALL STARTED IN JULY 2022 AND IT KEEPS DOING ON AND OFF.
Additional Notes:
RADIO IS GOING CRAZY WITH VOLUME, STATIONS, CONECTING TO ANY PHONE IN OR NEAR DE VEHICLE, DIALING AND HAGING ON ITS ON. SEAT HEATING TURNING ON ALL THE WAY UP AND STEERING WHEEL ASWELL. A/C STARTS ON ITS OWN AND KEEPS CHANGING HOT TO COLD AND MAXING IT AS WELL AS TURNING IT OFF. IT ALL STARTED IN JULY 2022 AND IT KEEPS DOING ON AND OFF.
Mfg Campaign: 11487932
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle's UConnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: The heat and fan to crank up to maximum; the heated seats to come on high; or Bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. no one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now.
Corrective Action:
The vehicle's UConnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: The heat and fan to crank up to maximum; the heated seats to come on high; or Bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. no one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now.
Additional Notes:
The vehicle's UConnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: The heat and fan to crank up to maximum; the heated seats to come on high; or Bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. no one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now.
Mfg Campaign: 11488048
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's wife owns a 2018 Jeep Grand Cherokee. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle would surge forward. An unknown warning light was illuminated. The contact's wife was able to continue driving. The contact stated that the failure also occurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the transmission; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact's wife owns a 2018 Jeep Grand Cherokee. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle would surge forward. An unknown warning light was illuminated. The contact's wife was able to continue driving. The contact stated that the failure also occurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the transmission; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact's wife owns a 2018 Jeep Grand Cherokee. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle would surge forward. An unknown warning light was illuminated. The contact's wife was able to continue driving. The contact stated that the failure also occurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the transmission; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11487808
Recall Date: Oct 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Mfg Campaign: 11487716
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Mfg Campaign: 11487716
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?
Corrective Action:
Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?
Additional Notes:
Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?
Mfg Campaign: 11487376
Recall Date: Oct 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.
Corrective Action:
8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.
Additional Notes:
8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.
Mfg Campaign: 11487457
Recall Date: Oct 1, 2022
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