Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system screen keeps changing and asking if I want to reset the clock. It also turns on the heated seat and steering wheel heat and blower motor requiring constant attention to the screen to try to turn things off and causing constant distraction from driving.
Corrective Action:
The infotainment system screen keeps changing and asking if I want to reset the clock. It also turns on the heated seat and steering wheel heat and blower motor requiring constant attention to the screen to try to turn things off and causing constant distraction from driving.
Additional Notes:
The infotainment system screen keeps changing and asking if I want to reset the clock. It also turns on the heated seat and steering wheel heat and blower motor requiring constant attention to the screen to try to turn things off and causing constant distraction from driving.
Mfg Campaign: 11497696
Recall Date: Dec 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The touch screen on my UConnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in Jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the NHTSA can make this a recall promptly Thank you
Corrective Action:
The touch screen on my UConnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in Jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the NHTSA can make this a recall promptly Thank you
Additional Notes:
The touch screen on my UConnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in Jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the NHTSA can make this a recall promptly Thank you
Mfg Campaign: 11497315
Recall Date: Dec 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out.
Corrective Action:
The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out.
Additional Notes:
The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out.
Mfg Campaign: 11497053
Recall Date: Dec 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment screen has slowly been delaminating. Today, the screen began receiving phantom commands. I do not touch the screen, but the screen acts as though I am constantly touching it in random places. The radio, defrost, maps, backup camera, etc. turn on and off. It has made my car unsafe to drive because I can't keep my windshield defrosted, I can't use the navigation feature, I can't properly use the rear camera in reverse, and there is persistent beeping from the screen mistakenly sensing that I am touching it.
Corrective Action:
Infotainment screen has slowly been delaminating. Today, the screen began receiving phantom commands. I do not touch the screen, but the screen acts as though I am constantly touching it in random places. The radio, defrost, maps, backup camera, etc. turn on and off. It has made my car unsafe to drive because I can't keep my windshield defrosted, I can't use the navigation feature, I can't properly use the rear camera in reverse, and there is persistent beeping from the screen mistakenly sensing that I am touching it.
Additional Notes:
Infotainment screen has slowly been delaminating. Today, the screen began receiving phantom commands. I do not touch the screen, but the screen acts as though I am constantly touching it in random places. The radio, defrost, maps, backup camera, etc. turn on and off. It has made my car unsafe to drive because I can't keep my windshield defrosted, I can't use the navigation feature, I can't properly use the rear camera in reverse, and there is persistent beeping from the screen mistakenly sensing that I am touching it.
Mfg Campaign: 11497069
Recall Date: Dec 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
ABS light/Traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well.
Corrective Action:
ABS light/Traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well.
Additional Notes:
ABS light/Traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well.
Mfg Campaign: 11496853
Recall Date: Dec 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The UConnect screen is delaminating which is causing the touchscreen to malfunction. This is causing the navigation system, radio, seating controls, and climate control to be inoperable for spans of time. I have already had several occasions where this has caused unsafe driving conditions.
Corrective Action:
The UConnect screen is delaminating which is causing the touchscreen to malfunction. This is causing the navigation system, radio, seating controls, and climate control to be inoperable for spans of time. I have already had several occasions where this has caused unsafe driving conditions.
Additional Notes:
The UConnect screen is delaminating which is causing the touchscreen to malfunction. This is causing the navigation system, radio, seating controls, and climate control to be inoperable for spans of time. I have already had several occasions where this has caused unsafe driving conditions.
Mfg Campaign: 11496583
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it’ll turn back on causing insane distractions.
Corrective Action:
Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it’ll turn back on causing insane distractions.
Additional Notes:
Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it’ll turn back on causing insane distractions.
Mfg Campaign: 11495583
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "X" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with GPS etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 Jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ Apple Car Play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving.
Corrective Action:
On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "X" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with GPS etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 Jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ Apple Car Play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving.
Additional Notes:
On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "X" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with GPS etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 Jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ Apple Car Play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving.
Mfg Campaign: 11495621
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN: My Uconnect 4C NAV with 8.4 Inch Display Screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between AM, FM, and Sirius Satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my Travel Link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my Jeep Grand Cherokee. It is a 25th Anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until March of 2023. Thank You very much. I would appreciate any help you could give me to help me resolve this very annoying issue.
Corrective Action:
UNKNOWN: My Uconnect 4C NAV with 8.4 Inch Display Screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between AM, FM, and Sirius Satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my Travel Link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my Jeep Grand Cherokee. It is a 25th Anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until March of 2023. Thank You very much. I would appreciate any help you could give me to help me resolve this very annoying issue.
Additional Notes:
UNKNOWN: My Uconnect 4C NAV with 8.4 Inch Display Screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between AM, FM, and Sirius Satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my Travel Link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my Jeep Grand Cherokee. It is a 25th Anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until March of 2023. Thank You very much. I would appreciate any help you could give me to help me resolve this very annoying issue.
Mfg Campaign: 11495451
Recall Date: Nov 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Touchscreen display bubbling, delamination, malfunctioning during use, including during back up camera usage/display, navigation display, climate control malfunction. Touchscreen malfunction including functions turning on and off by themselves, system has life of its own. Display continues to show back up camera display even when driving forward commences (see photo). Safety issues/Symptoms include radio changing volumes to extreme levels my itself during driving, back up camera while in use disappearing and screen going blue, navigation system while in use changing to other functions without user input.
Corrective Action:
Touchscreen display bubbling, delamination, malfunctioning during use, including during back up camera usage/display, navigation display, climate control malfunction. Touchscreen malfunction including functions turning on and off by themselves, system has life of its own. Display continues to show back up camera display even when driving forward commences (see photo). Safety issues/Symptoms include radio changing volumes to extreme levels my itself during driving, back up camera while in use disappearing and screen going blue, navigation system while in use changing to other functions without user input.
Additional Notes:
Touchscreen display bubbling, delamination, malfunctioning during use, including during back up camera usage/display, navigation display, climate control malfunction. Touchscreen malfunction including functions turning on and off by themselves, system has life of its own. Display continues to show back up camera display even when driving forward commences (see photo). Safety issues/Symptoms include radio changing volumes to extreme levels my itself during driving, back up camera while in use disappearing and screen going blue, navigation system while in use changing to other functions without user input.
Mfg Campaign: 11495088
Recall Date: Nov 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While car is driving, the infotainment system which controls heating/air conditioning, NAV, radio, etc. will start to flash, make noises on its own, play the radio and the stations switch on their own. It is extremely dangerous and distracting while trying to drive the car. The only way to stop is to turn it off but then you have no access to a navigation system which presents its own dangers. Without proper heating in the winter months or cooling in the summer months, the car can be dangerously cold or dangerously heated, especially dangerous when driving around young children or my elderly parents. When I contacted the dealer about it, they reported they have heard of this happening, that there is no recall despite the inherent dangers and that it would cost over one thousand to repair. It has not been inspected by any manufacturer, police, insurance rep or others as it has only been occuring for a couple months and I was hoping if I reset the system, it would stop. There have been no warning signals that this is occuring. When I decided to do an internet search, I found that thousands of 2018 Jeep Grand Cherokees are having this issue, that it's been widely reported to NHTSA and that Jeep has not issued a recall, despite the dangerous driving of a vehicle such as this.
Corrective Action:
While car is driving, the infotainment system which controls heating/air conditioning, NAV, radio, etc. will start to flash, make noises on its own, play the radio and the stations switch on their own. It is extremely dangerous and distracting while trying to drive the car. The only way to stop is to turn it off but then you have no access to a navigation system which presents its own dangers. Without proper heating in the winter months or cooling in the summer months, the car can be dangerously cold or dangerously heated, especially dangerous when driving around young children or my elderly parents. When I contacted the dealer about it, they reported they have heard of this happening, that there is no recall despite the inherent dangers and that it would cost over one thousand to repair. It has not been inspected by any manufacturer, police, insurance rep or others as it has only been occuring for a couple months and I was hoping if I reset the system, it would stop. There have been no warning signals that this is occuring. When I decided to do an internet search, I found that thousands of 2018 Jeep Grand Cherokees are having this issue, that it's been widely reported to NHTSA and that Jeep has not issued a recall, despite the dangerous driving of a vehicle such as this.
Additional Notes:
While car is driving, the infotainment system which controls heating/air conditioning, NAV, radio, etc. will start to flash, make noises on its own, play the radio and the stations switch on their own. It is extremely dangerous and distracting while trying to drive the car. The only way to stop is to turn it off but then you have no access to a navigation system which presents its own dangers. Without proper heating in the winter months or cooling in the summer months, the car can be dangerously cold or dangerously heated, especially dangerous when driving around young children or my elderly parents. When I contacted the dealer about it, they reported they have heard of this happening, that there is no recall despite the inherent dangers and that it would cost over one thousand to repair. It has not been inspected by any manufacturer, police, insurance rep or others as it has only been occuring for a couple months and I was hoping if I reset the system, it would stop. There have been no warning signals that this is occuring. When I decided to do an internet search, I found that thousands of 2018 Jeep Grand Cherokees are having this issue, that it's been widely reported to NHTSA and that Jeep has not issued a recall, despite the dangerous driving of a vehicle such as this.
Mfg Campaign: 11495203
Recall Date: Nov 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen on my 2018 jeep grand Cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I’ve been told the entire screen and radio have to be replaced which will cost over $800. I have 66k miles on my jeep. I’ve seen this has been an issue for many 2018 jeep owners. I have an appointment on November 30th at angola Chrysler jeep in Angola indiana to have this replaced.
Corrective Action:
The screen on my 2018 jeep grand Cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I’ve been told the entire screen and radio have to be replaced which will cost over $800. I have 66k miles on my jeep. I’ve seen this has been an issue for many 2018 jeep owners. I have an appointment on November 30th at angola Chrysler jeep in Angola indiana to have this replaced.
Additional Notes:
The screen on my 2018 jeep grand Cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I’ve been told the entire screen and radio have to be replaced which will cost over $800. I have 66k miles on my jeep. I’ve seen this has been an issue for many 2018 jeep owners. I have an appointment on November 30th at angola Chrysler jeep in Angola indiana to have this replaced.
Mfg Campaign: 11494846
Recall Date: Nov 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
there's is a problem with the Touch Screen where a message keeps popping up and after a period of time this causes the Touch Screen to be unusable (can't use Navigation, Radio, Hands Free Calling etc.). after doing research online it appears this is a known problem and is the result of a flaw in the Manufacturer's (LG) process (delamination of adhesive between Screen and Digitial Touch Component). As a side note, I mentioned this when I brought my Jeep into the Dealership for service and they confirmed they were aware of it (their solution is to charge me $2,145 to replace the Radio...the Radio isn't the problem, it's the Touch Screen that has the issue).
Corrective Action:
there's is a problem with the Touch Screen where a message keeps popping up and after a period of time this causes the Touch Screen to be unusable (can't use Navigation, Radio, Hands Free Calling etc.). after doing research online it appears this is a known problem and is the result of a flaw in the Manufacturer's (LG) process (delamination of adhesive between Screen and Digitial Touch Component). As a side note, I mentioned this when I brought my Jeep into the Dealership for service and they confirmed they were aware of it (their solution is to charge me $2,145 to replace the Radio...the Radio isn't the problem, it's the Touch Screen that has the issue).
Additional Notes:
there's is a problem with the Touch Screen where a message keeps popping up and after a period of time this causes the Touch Screen to be unusable (can't use Navigation, Radio, Hands Free Calling etc.). after doing research online it appears this is a known problem and is the result of a flaw in the Manufacturer's (LG) process (delamination of adhesive between Screen and Digitial Touch Component). As a side note, I mentioned this when I brought my Jeep into the Dealership for service and they confirmed they were aware of it (their solution is to charge me $2,145 to replace the Radio...the Radio isn't the problem, it's the Touch Screen that has the issue).
Mfg Campaign: 11494251
Recall Date: Nov 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(D) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 MPH however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was later taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(D) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 MPH however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was later taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(D) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 MPH however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was later taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.
Mfg Campaign: 11494113
Recall Date: Nov 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Corrective Action:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Additional Notes:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Mfg Campaign: 11493973
Recall Date: Nov 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Corrective Action:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Additional Notes:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Mfg Campaign: 11493973
Recall Date: Nov 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Corrective Action:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Additional Notes:
I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!
Mfg Campaign: 11493973
Recall Date: Nov 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!
Corrective Action:
We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!
Additional Notes:
We bought our 2018 Jeep Grand Cherokee Limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected Chrysler customer care/Uconnect and the CR asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in Nashville. Most concerning is when i need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when i realized at the last second that i needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit i needed to take. Fortunately, at that exact moment traffic was such that i was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and Chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if i were the original owner it would be fixed for free!
Mfg Campaign: 11493810
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Corrective Action:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Additional Notes:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Mfg Campaign: 11493408
Recall Date: Nov 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Corrective Action:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Additional Notes:
The 8.4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it.
Mfg Campaign: 11493408
Recall Date: Nov 14, 2022
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