Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving
Corrective Action:
The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving
Additional Notes:
The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving
Mfg Campaign: 11481689
Recall Date: Aug 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
U-Connect 8.4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My Jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with Jeep U connect 8.4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed
Corrective Action:
U-Connect 8.4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My Jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with Jeep U connect 8.4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed
Additional Notes:
U-Connect 8.4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My Jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with Jeep U connect 8.4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed
Mfg Campaign: 11481428
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Corrective Action:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Additional Notes:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Mfg Campaign: 11480613
Recall Date: Aug 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Corrective Action:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Additional Notes:
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Mfg Campaign: 11480613
Recall Date: Aug 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.
Corrective Action:
The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.
Additional Notes:
The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.
Mfg Campaign: 11479561
Recall Date: Aug 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Leather dash is delaminating. You issues service/recall repair for 2011-2014 Jeep Grand Cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don’t know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present.
Corrective Action:
Leather dash is delaminating. You issues service/recall repair for 2011-2014 Jeep Grand Cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don’t know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present.
Additional Notes:
Leather dash is delaminating. You issues service/recall repair for 2011-2014 Jeep Grand Cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don’t know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present.
Mfg Campaign: 11479173
Recall Date: Aug 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Corrective Action:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Additional Notes:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Mfg Campaign: 11478963
Recall Date: Aug 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Corrective Action:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Additional Notes:
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Mfg Campaign: 11478963
Recall Date: Aug 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue.
Corrective Action:
The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue.
Additional Notes:
The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue.
Mfg Campaign: 11479066
Recall Date: Aug 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11478480
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Corrective Action:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Additional Notes:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Mfg Campaign: 11478494
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Corrective Action:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Additional Notes:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Mfg Campaign: 11478494
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Corrective Action:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Additional Notes:
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Mfg Campaign: 11478494
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Corrective Action:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Additional Notes:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Mfg Campaign: 11477932
Recall Date: Aug 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Corrective Action:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Additional Notes:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Mfg Campaign: 11477932
Recall Date: Aug 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Corrective Action:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Additional Notes:
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Mfg Campaign: 11477932
Recall Date: Aug 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio goes in and out and the wipers do not clean the glass streak
Corrective Action:
The radio goes in and out and the wipers do not clean the glass streak
Additional Notes:
The radio goes in and out and the wipers do not clean the glass streak
Mfg Campaign: 11477508
Recall Date: Aug 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The radio goes in and out and the wipers do not clean the glass streak
Corrective Action:
The radio goes in and out and the wipers do not clean the glass streak
Additional Notes:
The radio goes in and out and the wipers do not clean the glass streak
Mfg Campaign: 11477508
Recall Date: Aug 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.
Corrective Action:
My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.
Additional Notes:
My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.
Mfg Campaign: 11477603
Recall Date: Aug 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.
Corrective Action:
Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.
Additional Notes:
Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.
Mfg Campaign: 11477388
Recall Date: Aug 3, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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