Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!
Corrective Action:
For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!
Additional Notes:
For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!
Mfg Campaign: 11486924
Recall Date: Sep 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11486394
Recall Date: Sep 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ghost touch in the radio display, crazy touching, the Uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone.
Corrective Action:
Ghost touch in the radio display, crazy touching, the Uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone.
Additional Notes:
Ghost touch in the radio display, crazy touching, the Uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone.
Mfg Campaign: 11486566
Recall Date: Sep 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call SOS several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened?!? So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a KNOWN issue, but it would be $165 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the $165. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well.
Corrective Action:
While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call SOS several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened?!? So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a KNOWN issue, but it would be $165 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the $165. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well.
Additional Notes:
While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call SOS several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened?!? So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a KNOWN issue, but it would be $165 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the $165. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well.
Mfg Campaign: 11485915
Recall Date: Sep 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended.
Corrective Action:
Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended.
Additional Notes:
Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended.
Mfg Campaign: 11485925
Recall Date: Sep 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.
Corrective Action:
Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.
Additional Notes:
Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.
Mfg Campaign: 11485611
Recall Date: Sep 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 8.4 UCONNECT screen is delaminating. It is a known issue with FCA vehicles and FCA is denying they know anything about it because it is a very expensive head unit to replace.
Corrective Action:
The 8.4 UCONNECT screen is delaminating. It is a known issue with FCA vehicles and FCA is denying they know anything about it because it is a very expensive head unit to replace.
Additional Notes:
The 8.4 UCONNECT screen is delaminating. It is a known issue with FCA vehicles and FCA is denying they know anything about it because it is a very expensive head unit to replace.
Mfg Campaign: 11485763
Recall Date: Sep 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The UConnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a Jeep dealer, but Jeep customer service declined to pay to fix the faulty component.
Corrective Action:
The UConnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a Jeep dealer, but Jeep customer service declined to pay to fix the faulty component.
Additional Notes:
The UConnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a Jeep dealer, but Jeep customer service declined to pay to fix the faulty component.
Mfg Campaign: 11485400
Recall Date: Sep 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.
Corrective Action:
I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.
Additional Notes:
I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.
Mfg Campaign: 11484971
Recall Date: Sep 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard.
Corrective Action:
Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard.
Additional Notes:
Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard.
Mfg Campaign: 11484626
Recall Date: Sep 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Corrective Action:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Additional Notes:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Mfg Campaign: 11484163
Recall Date: Sep 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Corrective Action:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Additional Notes:
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Mfg Campaign: 11484163
Recall Date: Sep 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.
Corrective Action:
Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.
Additional Notes:
Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.
Mfg Campaign: 11484107
Recall Date: Sep 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Corrective Action:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Additional Notes:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Mfg Campaign: 11483835
Recall Date: Sep 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Corrective Action:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Additional Notes:
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Mfg Campaign: 11483835
Recall Date: Sep 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.
Corrective Action:
Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.
Additional Notes:
Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.
Mfg Campaign: 11483424
Recall Date: Sep 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Mfg Campaign: 11483226
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Mfg Campaign: 11483226
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11482152
Recall Date: Aug 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UConnect stereo face is delaminating which started about 20 months ago ( when Covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of Navigation, not to mention the loss of heated seats and steering wheel. I tried calling FCA and the woman (Wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. RUDE !! She refused to transfer me to her supervisor... This is a VERY WELL KNOWN ISSUE with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a Dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the KNOWN ISSUE and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. PLEASE issue a RECALL for this KNOWN problem... Thank You.
Corrective Action:
UConnect stereo face is delaminating which started about 20 months ago ( when Covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of Navigation, not to mention the loss of heated seats and steering wheel. I tried calling FCA and the woman (Wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. RUDE !! She refused to transfer me to her supervisor... This is a VERY WELL KNOWN ISSUE with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a Dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the KNOWN ISSUE and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. PLEASE issue a RECALL for this KNOWN problem... Thank You.
Additional Notes:
UConnect stereo face is delaminating which started about 20 months ago ( when Covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of Navigation, not to mention the loss of heated seats and steering wheel. I tried calling FCA and the woman (Wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. RUDE !! She refused to transfer me to her supervisor... This is a VERY WELL KNOWN ISSUE with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a Dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the KNOWN ISSUE and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. PLEASE issue a RECALL for this KNOWN problem... Thank You.
Mfg Campaign: 11482299
Recall Date: Aug 31, 2022
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