Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN IDLING IN PARK, THREW A CHECK ENGINE AND SERVICE TRANSMISSION LIGHT. WHEN ATTEMPTING TO SHIFT INTO DRIVE, VEHICLE ROUGHLY SLAMS INTO GEAR AND IS UNABLE TO SWITCH GEARS ONCE DRIVING.
Corrective Action:
WHEN IDLING IN PARK, THREW A CHECK ENGINE AND SERVICE TRANSMISSION LIGHT. WHEN ATTEMPTING TO SHIFT INTO DRIVE, VEHICLE ROUGHLY SLAMS INTO GEAR AND IS UNABLE TO SWITCH GEARS ONCE DRIVING.
Additional Notes:
WHEN IDLING IN PARK, THREW A CHECK ENGINE AND SERVICE TRANSMISSION LIGHT. WHEN ATTEMPTING TO SHIFT INTO DRIVE, VEHICLE ROUGHLY SLAMS INTO GEAR AND IS UNABLE TO SWITCH GEARS ONCE DRIVING.
Mfg Campaign: 11141674
Recall Date: Oct 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Corrective Action:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Additional Notes:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Mfg Campaign: 11141550
Recall Date: Oct 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Corrective Action:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Additional Notes:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Mfg Campaign: 11141550
Recall Date: Oct 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Corrective Action:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Additional Notes:
VEHICLE LEASED NEW BEGAN TO HAVE GRUMBLING, LOAD HUMMING NOISE COMING FROM TRANSMISSION AT 37MPH. TOOK TEST DRIVE IN ANOTHER VEHICLE SAME NOISE. JEEP SAID KNOWN ISSUE WAITING FOR UPDATE. TOOK VEHICLE BACK TO DEALER UPDATED TRANSMISSION AND DRIVE LINE MODULE. NOISE STILL THERE, IF VECHILE PLACED IN 4X4 OR ESC TURNED OFF NOISE WILL DISAPPEAR. NOISE SOUNDS LIKE IT CAN BE DRIVELINE OR TRANSMISSION NOT IN RIGHT GEAR. CAR IS NOT SHIFTING CORRECTLY AND RPM GOES HIGH. VEHICLE HAS STALLED OUT A FEW TIMES FOR NO REASON CAR WAS STATIONARY WITH FOOT ON BRAKE AND THE AUTO START OFF DISABLED. HEATED STEERING WHEEL AND SEATS GET EXTREMELY HOT. SHUT DOWN ON THERE OWN AT TIMES FOR NO REASON. POOR GAS MILEAGE IS RELATED TO ENGINE, TRANSMISSION AND DRIVELINE PROBLEMS
Mfg Campaign: 11141550
Recall Date: Oct 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Corrective Action:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Additional Notes:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Mfg Campaign: 11140004
Recall Date: Oct 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Corrective Action:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Additional Notes:
SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.
Mfg Campaign: 11140004
Recall Date: Oct 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, IT LURCHED FORWARD AND STRUCK THE PRECEDING VEHICLE. THE PRECEDING VEHICLE HAD A TRAILER HITCH AND RIPPED OFF THE CONTACT'S BUMPER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP RAM OF MCCOMB, LLC (101 RAINBOW WAY, MCCOMB, MS 39648, (601) 684-7020), BUT THEY DID NOT INSPECT THE DAMAGE AND STATED THEY WERE NOT A COLLISION CENTER. THE CONTACT WAS REFERRED TO A COLLISION CENTER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO MAKE AN APPOINTMENT WITH ANOTHER DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, IT LURCHED FORWARD AND STRUCK THE PRECEDING VEHICLE. THE PRECEDING VEHICLE HAD A TRAILER HITCH AND RIPPED OFF THE CONTACT'S BUMPER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP RAM OF MCCOMB, LLC (101 RAINBOW WAY, MCCOMB, MS 39648, (601) 684-7020), BUT THEY DID NOT INSPECT THE DAMAGE AND STATED THEY WERE NOT A COLLISION CENTER. THE CONTACT WAS REFERRED TO A COLLISION CENTER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO MAKE AN APPOINTMENT WITH ANOTHER DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, IT LURCHED FORWARD AND STRUCK THE PRECEDING VEHICLE. THE PRECEDING VEHICLE HAD A TRAILER HITCH AND RIPPED OFF THE CONTACT'S BUMPER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP RAM OF MCCOMB, LLC (101 RAINBOW WAY, MCCOMB, MS 39648, (601) 684-7020), BUT THEY DID NOT INSPECT THE DAMAGE AND STATED THEY WERE NOT A COLLISION CENTER. THE CONTACT WAS REFERRED TO A COLLISION CENTER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO MAKE AN APPOINTMENT WITH ANOTHER DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11139382
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Corrective Action:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Additional Notes:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Mfg Campaign: 11139409
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Corrective Action:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Additional Notes:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Mfg Campaign: 11139409
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Corrective Action:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Additional Notes:
MALFUNCTION INDICATOR LIGHT IS ON, RIGHT SIDE OF RPM GAUGE IS LITE UP WITH THREE BARS. VEHICLE HAS LARGE CLUNK WHEN TURNING CORNERS AND ACCELERATING, ATTEMPTS TO STALE AT LOW SPEEDS. NOTE I TURN OFF THE STOP/START SWITCH AS I DO NOT LIKE IT TO TURN OFF AT STOP SIGNS. THE VEHICLE ACTS LIKE IT IS STILL ON. THE DEALER SAID IT COULD NOT LOOK AT MY CAR FOR TWO WEEKS. THE VEHICLE HAS 2,496 MILES ON IT. THEY TOLD ME THE FIRST TIME I COMPLAINED THAT I DON'T KNOW HOW TO PROPERLY DRIVE AND I HAVE BEEN DRIVING FOR 40 YEARS. VEHICLE IS DANGEROUS FOR STALLING OUT EVEN AT SPEEDS OF 10-20 MPH. WHEN I SHIFT FROM PARK TO DRIVE IN MY GARAGE, IT FEELS LIKE THE REAR END IS GOING TO BUST THROUGH THE FLOOR BOARDS.
Mfg Campaign: 11139409
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TURN SIGNAL FAILURE. SIGNAL LIGHTS DO NOT BLINK WHEN THE DRIVER SEATBELT IS UNBUCKLED. UNRESTRAINED DRIVER DOES NOT HAVE ANY FUNCTIONAL TURN SIGNALS. TURN SIGNAL LEVER DEPRESSION OR ELEVATION HAS NO EFFECT ON EXTERNAL SIGNAL LIGHTS, INTERNAL ARROWS ON DASH OR RELAY BOX CLICKING. NO EXTERNAL BLINKERS, NO ILLUMINATING SIGNAL ARROWS WHICH USUALLY ILLUMINATE IN YOUR DASHBOARD CONSOLE WHEN THE SIGNAL LEVER IS DEPRESSED, NO SOUND (SIGNAL CLICKING) INSIDE OF THE VEHICLE WHILE SIGNAL LEVER DEPRESSED. THE SIGNALS FUNCTION NORMALLY WHEN THE DRIVER SEATBELT IS BUCKLED. THIS IS A CONSTANT PROBLEM AND HAS NEVER FUNCTIONED NORMALLY.
Corrective Action:
TURN SIGNAL FAILURE. SIGNAL LIGHTS DO NOT BLINK WHEN THE DRIVER SEATBELT IS UNBUCKLED. UNRESTRAINED DRIVER DOES NOT HAVE ANY FUNCTIONAL TURN SIGNALS. TURN SIGNAL LEVER DEPRESSION OR ELEVATION HAS NO EFFECT ON EXTERNAL SIGNAL LIGHTS, INTERNAL ARROWS ON DASH OR RELAY BOX CLICKING. NO EXTERNAL BLINKERS, NO ILLUMINATING SIGNAL ARROWS WHICH USUALLY ILLUMINATE IN YOUR DASHBOARD CONSOLE WHEN THE SIGNAL LEVER IS DEPRESSED, NO SOUND (SIGNAL CLICKING) INSIDE OF THE VEHICLE WHILE SIGNAL LEVER DEPRESSED. THE SIGNALS FUNCTION NORMALLY WHEN THE DRIVER SEATBELT IS BUCKLED. THIS IS A CONSTANT PROBLEM AND HAS NEVER FUNCTIONED NORMALLY.
Additional Notes:
TURN SIGNAL FAILURE. SIGNAL LIGHTS DO NOT BLINK WHEN THE DRIVER SEATBELT IS UNBUCKLED. UNRESTRAINED DRIVER DOES NOT HAVE ANY FUNCTIONAL TURN SIGNALS. TURN SIGNAL LEVER DEPRESSION OR ELEVATION HAS NO EFFECT ON EXTERNAL SIGNAL LIGHTS, INTERNAL ARROWS ON DASH OR RELAY BOX CLICKING. NO EXTERNAL BLINKERS, NO ILLUMINATING SIGNAL ARROWS WHICH USUALLY ILLUMINATE IN YOUR DASHBOARD CONSOLE WHEN THE SIGNAL LEVER IS DEPRESSED, NO SOUND (SIGNAL CLICKING) INSIDE OF THE VEHICLE WHILE SIGNAL LEVER DEPRESSED. THE SIGNALS FUNCTION NORMALLY WHEN THE DRIVER SEATBELT IS BUCKLED. THIS IS A CONSTANT PROBLEM AND HAS NEVER FUNCTIONED NORMALLY.
Mfg Campaign: 11133416
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE SIDE VIEW HRSG HEATED MIRRORS CREATED A STRONG REFLECTION, WHICH IMPACTED THE CONTACT'S VISION. THE CONTACT PLACED FELT OVER THE HEATING SYSTEM AS A INTERIM REMEDY TO PREVENT THE EXTENSIVE GLARE. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC APPOINTMENT WITH TUNKHANNOCK AUTO MART: DODGE RAM CHRYSLER JEEP (509 JOSEPH HUNTER HIGHWAY, TUNKHANNOCK, PA 18657, (888) 338-0991). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE SIDE VIEW HRSG HEATED MIRRORS CREATED A STRONG REFLECTION, WHICH IMPACTED THE CONTACT'S VISION. THE CONTACT PLACED FELT OVER THE HEATING SYSTEM AS A INTERIM REMEDY TO PREVENT THE EXTENSIVE GLARE. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC APPOINTMENT WITH TUNKHANNOCK AUTO MART: DODGE RAM CHRYSLER JEEP (509 JOSEPH HUNTER HIGHWAY, TUNKHANNOCK, PA 18657, (888) 338-0991). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE SIDE VIEW HRSG HEATED MIRRORS CREATED A STRONG REFLECTION, WHICH IMPACTED THE CONTACT'S VISION. THE CONTACT PLACED FELT OVER THE HEATING SYSTEM AS A INTERIM REMEDY TO PREVENT THE EXTENSIVE GLARE. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC APPOINTMENT WITH TUNKHANNOCK AUTO MART: DODGE RAM CHRYSLER JEEP (509 JOSEPH HUNTER HIGHWAY, TUNKHANNOCK, PA 18657, (888) 338-0991). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11132464
Recall Date: Oct 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 10 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO USE THE PARKING BRAKE TO STOP THE VEHICLE ON THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO RAMSEY CHRYSLER JEEP DODGE RAM (1555 NJ-17, RAMSEY, NJ 07446, (201) 818-9600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 10 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO USE THE PARKING BRAKE TO STOP THE VEHICLE ON THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO RAMSEY CHRYSLER JEEP DODGE RAM (1555 NJ-17, RAMSEY, NJ 07446, (201) 818-9600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 10 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO USE THE PARKING BRAKE TO STOP THE VEHICLE ON THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO RAMSEY CHRYSLER JEEP DODGE RAM (1555 NJ-17, RAMSEY, NJ 07446, (201) 818-9600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11132683
Recall Date: Oct 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE SWERVED TOWARDS THE CONTACT'S LANE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A WHITE SUBSTANCE ENTERED THE INTERIOR OF THE VEHICLE WHEN THE CRASH OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, UPPER AND LOWER BACK PAINS, AND SHOULDER AND NECK PAINS. MEDICAL TREATMENT WAS RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (MOSS BROTHERS CHRYSLER JEEP DODGE RAM, 1100 S E ST, SAN BERNARDINO, CA 92408, (909) 884-8255) WAS NOTIFIED OF THE CRASH AND STATED THAT THEY DID NOT INSPECT COLLISION DAMAGES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH AND HAD NOT YET DIAGNOSED THE COLLISION DAMAGES. THE VEHICLE WAS TAKEN TO A SECOND DEALER (VICTORVILLE MOTORS, 14617 CIVIC DR, VICTORVILLE, CA 92394, (760) 733-8484) FOR OVER A MONTH WHILE WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE THE VEHICLE. THE MANUFACTURER RESPONDED BY EMAIL, WHICH INDICATED THAT THEY WOULD SEND A TECHNICIAN TO THE DEALER TO INSPECT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2. *DT UPDATED 10/19/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE SWERVED TOWARDS THE CONTACT'S LANE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A WHITE SUBSTANCE ENTERED THE INTERIOR OF THE VEHICLE WHEN THE CRASH OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, UPPER AND LOWER BACK PAINS, AND SHOULDER AND NECK PAINS. MEDICAL TREATMENT WAS RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (MOSS BROTHERS CHRYSLER JEEP DODGE RAM, 1100 S E ST, SAN BERNARDINO, CA 92408, (909) 884-8255) WAS NOTIFIED OF THE CRASH AND STATED THAT THEY DID NOT INSPECT COLLISION DAMAGES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH AND HAD NOT YET DIAGNOSED THE COLLISION DAMAGES. THE VEHICLE WAS TAKEN TO A SECOND DEALER (VICTORVILLE MOTORS, 14617 CIVIC DR, VICTORVILLE, CA 92394, (760) 733-8484) FOR OVER A MONTH WHILE WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE THE VEHICLE. THE MANUFACTURER RESPONDED BY EMAIL, WHICH INDICATED THAT THEY WOULD SEND A TECHNICIAN TO THE DEALER TO INSPECT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2. *DT UPDATED 10/19/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE SWERVED TOWARDS THE CONTACT'S LANE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A WHITE SUBSTANCE ENTERED THE INTERIOR OF THE VEHICLE WHEN THE CRASH OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, UPPER AND LOWER BACK PAINS, AND SHOULDER AND NECK PAINS. MEDICAL TREATMENT WAS RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (MOSS BROTHERS CHRYSLER JEEP DODGE RAM, 1100 S E ST, SAN BERNARDINO, CA 92408, (909) 884-8255) WAS NOTIFIED OF THE CRASH AND STATED THAT THEY DID NOT INSPECT COLLISION DAMAGES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH AND HAD NOT YET DIAGNOSED THE COLLISION DAMAGES. THE VEHICLE WAS TAKEN TO A SECOND DEALER (VICTORVILLE MOTORS, 14617 CIVIC DR, VICTORVILLE, CA 92394, (760) 733-8484) FOR OVER A MONTH WHILE WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE THE VEHICLE. THE MANUFACTURER RESPONDED BY EMAIL, WHICH INDICATED THAT THEY WOULD SEND A TECHNICIAN TO THE DEALER TO INSPECT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2. *DT UPDATED 10/19/18*JB
Mfg Campaign: 11131720
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN PULLING OUT OF THE DRIVEWAY AND GOING FROM REVERSE TO DRIVE THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS HAPPENED A FEW WEEKS AGO ALSO. I CALLED THE DEALERSIP AND THEY SAID IF THE OIL IS LOW THERE IS A SAFETY FEATURE THAT SHUTS DOWN THE ENGINE. THIS CAR ONLY HAS 3000 MILES ON IT AND IS 3 MONTHS OLD. NO ENGINE LIGHT OR WARNING EVER CAME ON. I CHECKED THE OIL AND IT WAS A LITTLE LOW SO I ADDED A 1/2 A QUART. IN READING UP ON THIS VEHICLE IT SAYS IT BURNS QUITE A BIT OF OIL. THIS IS UNACCEPTABLE THAT THE CAR BURNS THIS MUCH OIL AND THAT THE CAR WILL SHUT DOWN IF THE OIL IS A LITTLE BIT LOW. THIS IS MORE OF A SAFETY HAZARD IF THE CAR SHUTS DOWN WHILE DRIVING?
Corrective Action:
WHEN PULLING OUT OF THE DRIVEWAY AND GOING FROM REVERSE TO DRIVE THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS HAPPENED A FEW WEEKS AGO ALSO. I CALLED THE DEALERSIP AND THEY SAID IF THE OIL IS LOW THERE IS A SAFETY FEATURE THAT SHUTS DOWN THE ENGINE. THIS CAR ONLY HAS 3000 MILES ON IT AND IS 3 MONTHS OLD. NO ENGINE LIGHT OR WARNING EVER CAME ON. I CHECKED THE OIL AND IT WAS A LITTLE LOW SO I ADDED A 1/2 A QUART. IN READING UP ON THIS VEHICLE IT SAYS IT BURNS QUITE A BIT OF OIL. THIS IS UNACCEPTABLE THAT THE CAR BURNS THIS MUCH OIL AND THAT THE CAR WILL SHUT DOWN IF THE OIL IS A LITTLE BIT LOW. THIS IS MORE OF A SAFETY HAZARD IF THE CAR SHUTS DOWN WHILE DRIVING?
Additional Notes:
WHEN PULLING OUT OF THE DRIVEWAY AND GOING FROM REVERSE TO DRIVE THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS HAPPENED A FEW WEEKS AGO ALSO. I CALLED THE DEALERSIP AND THEY SAID IF THE OIL IS LOW THERE IS A SAFETY FEATURE THAT SHUTS DOWN THE ENGINE. THIS CAR ONLY HAS 3000 MILES ON IT AND IS 3 MONTHS OLD. NO ENGINE LIGHT OR WARNING EVER CAME ON. I CHECKED THE OIL AND IT WAS A LITTLE LOW SO I ADDED A 1/2 A QUART. IN READING UP ON THIS VEHICLE IT SAYS IT BURNS QUITE A BIT OF OIL. THIS IS UNACCEPTABLE THAT THE CAR BURNS THIS MUCH OIL AND THAT THE CAR WILL SHUT DOWN IF THE OIL IS A LITTLE BIT LOW. THIS IS MORE OF A SAFETY HAZARD IF THE CAR SHUTS DOWN WHILE DRIVING?
Mfg Campaign: 11130677
Recall Date: Sep 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Corrective Action:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Additional Notes:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Mfg Campaign: 11130679
Recall Date: Sep 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Corrective Action:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Additional Notes:
FRONT DISPLAY PANEL FLASHES OFF AND SCREEN GOES COMPLETELY BLACK THEN SERVICE ENGINE LIGHT COMES ON AND ENGINE STALLS. THEN A MULTITUDE OF SERVICE ALERTS GO ACROSS THE SCREEN AND THE DISPLAY SCREEN CONTINUES TO FLASH ON AND OFF. HAVE TO TRANSITION THE CAR OUT OF DRIVE AND BACK INTO PARK IN ORDER TO RESTART THE CAR. HAPPENS MORE WHEN CAR IS AT A STOP LIGHT.
Mfg Campaign: 11130679
Recall Date: Sep 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
REAR WHEEL MAKING GRINDING NOISE. BROUGHT BACK TO THE DEALER ONE DAY AFTER PURCHASE AND DEALER SERVICE DEPT SAID IT'S A KNOWN ISSUE AND THEY REPLACED ALL FOUR ROTOR SHIELDS
Corrective Action:
REAR WHEEL MAKING GRINDING NOISE. BROUGHT BACK TO THE DEALER ONE DAY AFTER PURCHASE AND DEALER SERVICE DEPT SAID IT'S A KNOWN ISSUE AND THEY REPLACED ALL FOUR ROTOR SHIELDS
Additional Notes:
REAR WHEEL MAKING GRINDING NOISE. BROUGHT BACK TO THE DEALER ONE DAY AFTER PURCHASE AND DEALER SERVICE DEPT SAID IT'S A KNOWN ISSUE AND THEY REPLACED ALL FOUR ROTOR SHIELDS
Mfg Campaign: 11130509
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER STOPPING AT INTERSECTIONS, ACCELERATED TO 30-35 MPH, THEN AS CAR STARTS TO SHIFT AT HIGHER SPEED, A CLUNK AND HESITATION IS HEARD AFTER AUTO SHIFTING .
Corrective Action:
AFTER STOPPING AT INTERSECTIONS, ACCELERATED TO 30-35 MPH, THEN AS CAR STARTS TO SHIFT AT HIGHER SPEED, A CLUNK AND HESITATION IS HEARD AFTER AUTO SHIFTING .
Additional Notes:
AFTER STOPPING AT INTERSECTIONS, ACCELERATED TO 30-35 MPH, THEN AS CAR STARTS TO SHIFT AT HIGHER SPEED, A CLUNK AND HESITATION IS HEARD AFTER AUTO SHIFTING .
Mfg Campaign: 11124452
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AT AROUND 5000 MILES THE OIL PRESSURE LIGHT FLASHES ON AND OFF WHEN MAKING TURNS. I TOOK IT TO THE DEALERSHIP WHERE I LEASED IT FROM AND THEY TOLD ME IT WAS A "KNOWN" ISSUE AND TO COMPLAIN TO CHRYSLER. THEY CHECKED MY OIL AND IT WAS NEARLY 3 QUARTS LOW. THEY THEN GAVE ME THE OPTION TO JUST ADD OIL OR SINCE I WAS CLOSE TO NEEDING AN OIL CHANGE JUST TO HAVE THEM DO THAT. BOTH WOULD BE AT MY EXPENSE. THEY ALSO RECOMMENDED THAT I COME BACK ONCE A MONTH AND HAVE OIL ADDED, ALSO AT MY EXPENSE. I HAD THEM DO THE OIL CHANGE BUT LATER IN THE DAY IT WASN'T SITTING RIGHT WITH ME. THIS IS A BRAND NEW VEHICLE AND ALSO A LEASE, THE PROBLEM NEEDS TO BE FIXED AND IF IT CAN'T THEN IT SURE AS HECK SHOULDN'T BE MY PROBLEM. I AM NOW AFRAID TO DRIVE THE VEHICLE AS I WAS TOLD THAT IT COULD STALL AT ANY GIVEN TIME AND THAT I COULD BLOW MY ENGINE IF I DON'T PAY ATTENTION. I AM GOING BACK TO THE DEALERSHIP TO SPEAK WITH A MANAGER BUT I JUST WANTED OTHERS TO BE AWARE OF THIS ISSUE.
Corrective Action:
AT AROUND 5000 MILES THE OIL PRESSURE LIGHT FLASHES ON AND OFF WHEN MAKING TURNS. I TOOK IT TO THE DEALERSHIP WHERE I LEASED IT FROM AND THEY TOLD ME IT WAS A "KNOWN" ISSUE AND TO COMPLAIN TO CHRYSLER. THEY CHECKED MY OIL AND IT WAS NEARLY 3 QUARTS LOW. THEY THEN GAVE ME THE OPTION TO JUST ADD OIL OR SINCE I WAS CLOSE TO NEEDING AN OIL CHANGE JUST TO HAVE THEM DO THAT. BOTH WOULD BE AT MY EXPENSE. THEY ALSO RECOMMENDED THAT I COME BACK ONCE A MONTH AND HAVE OIL ADDED, ALSO AT MY EXPENSE. I HAD THEM DO THE OIL CHANGE BUT LATER IN THE DAY IT WASN'T SITTING RIGHT WITH ME. THIS IS A BRAND NEW VEHICLE AND ALSO A LEASE, THE PROBLEM NEEDS TO BE FIXED AND IF IT CAN'T THEN IT SURE AS HECK SHOULDN'T BE MY PROBLEM. I AM NOW AFRAID TO DRIVE THE VEHICLE AS I WAS TOLD THAT IT COULD STALL AT ANY GIVEN TIME AND THAT I COULD BLOW MY ENGINE IF I DON'T PAY ATTENTION. I AM GOING BACK TO THE DEALERSHIP TO SPEAK WITH A MANAGER BUT I JUST WANTED OTHERS TO BE AWARE OF THIS ISSUE.
Additional Notes:
AT AROUND 5000 MILES THE OIL PRESSURE LIGHT FLASHES ON AND OFF WHEN MAKING TURNS. I TOOK IT TO THE DEALERSHIP WHERE I LEASED IT FROM AND THEY TOLD ME IT WAS A "KNOWN" ISSUE AND TO COMPLAIN TO CHRYSLER. THEY CHECKED MY OIL AND IT WAS NEARLY 3 QUARTS LOW. THEY THEN GAVE ME THE OPTION TO JUST ADD OIL OR SINCE I WAS CLOSE TO NEEDING AN OIL CHANGE JUST TO HAVE THEM DO THAT. BOTH WOULD BE AT MY EXPENSE. THEY ALSO RECOMMENDED THAT I COME BACK ONCE A MONTH AND HAVE OIL ADDED, ALSO AT MY EXPENSE. I HAD THEM DO THE OIL CHANGE BUT LATER IN THE DAY IT WASN'T SITTING RIGHT WITH ME. THIS IS A BRAND NEW VEHICLE AND ALSO A LEASE, THE PROBLEM NEEDS TO BE FIXED AND IF IT CAN'T THEN IT SURE AS HECK SHOULDN'T BE MY PROBLEM. I AM NOW AFRAID TO DRIVE THE VEHICLE AS I WAS TOLD THAT IT COULD STALL AT ANY GIVEN TIME AND THAT I COULD BLOW MY ENGINE IF I DON'T PAY ATTENTION. I AM GOING BACK TO THE DEALERSHIP TO SPEAK WITH A MANAGER BUT I JUST WANTED OTHERS TO BE AWARE OF THIS ISSUE.
Mfg Campaign: 11124256
Recall Date: Sep 4, 2018
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