Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE DASH LIGHTS DO NOT DIM WHEN TRANSITIONING FROM DAY TO NIGHT DRIVING. I HAVE TO PULL THE VEHICLE OVER, TURN IT OFF, WAIT A FEW MINUTES AND RESTART. SOMETIMES IT TAKES THREE OR FOUR TRIES BEFORE THE LIGHTS DIM. ADDITIONALLY, THE REVERSE CAMERA DISPLAY DOES NOT DIM AT NIGHT. I HAVE ALMOST BACKED INTO A DITCH AND A TREE BECAUSE I WAS BLINDED BY THE CAMERA DISPLAY. USUALLY I HAVE TO PUT SOMETHING OVER IT WHILE BACKING UP AT NIGHT IN ORDER TO DO SO SAFELY. VERY POOR DESIGN IN BOTH THE DASH AND REVERSE CAMERA DIMMING TECHNOLOGY. IT'S NOT LIKE THE DIMMING FEATURE IS NEW TECHNOLOGY!
Corrective Action:
THE DASH LIGHTS DO NOT DIM WHEN TRANSITIONING FROM DAY TO NIGHT DRIVING. I HAVE TO PULL THE VEHICLE OVER, TURN IT OFF, WAIT A FEW MINUTES AND RESTART. SOMETIMES IT TAKES THREE OR FOUR TRIES BEFORE THE LIGHTS DIM. ADDITIONALLY, THE REVERSE CAMERA DISPLAY DOES NOT DIM AT NIGHT. I HAVE ALMOST BACKED INTO A DITCH AND A TREE BECAUSE I WAS BLINDED BY THE CAMERA DISPLAY. USUALLY I HAVE TO PUT SOMETHING OVER IT WHILE BACKING UP AT NIGHT IN ORDER TO DO SO SAFELY. VERY POOR DESIGN IN BOTH THE DASH AND REVERSE CAMERA DIMMING TECHNOLOGY. IT'S NOT LIKE THE DIMMING FEATURE IS NEW TECHNOLOGY!
Additional Notes:
THE DASH LIGHTS DO NOT DIM WHEN TRANSITIONING FROM DAY TO NIGHT DRIVING. I HAVE TO PULL THE VEHICLE OVER, TURN IT OFF, WAIT A FEW MINUTES AND RESTART. SOMETIMES IT TAKES THREE OR FOUR TRIES BEFORE THE LIGHTS DIM. ADDITIONALLY, THE REVERSE CAMERA DISPLAY DOES NOT DIM AT NIGHT. I HAVE ALMOST BACKED INTO A DITCH AND A TREE BECAUSE I WAS BLINDED BY THE CAMERA DISPLAY. USUALLY I HAVE TO PUT SOMETHING OVER IT WHILE BACKING UP AT NIGHT IN ORDER TO DO SO SAFELY. VERY POOR DESIGN IN BOTH THE DASH AND REVERSE CAMERA DIMMING TECHNOLOGY. IT'S NOT LIKE THE DIMMING FEATURE IS NEW TECHNOLOGY!
Mfg Campaign: 11183232
Recall Date: Feb 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Corrective Action:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Additional Notes:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Mfg Campaign: 11182885
Recall Date: Feb 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Corrective Action:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Additional Notes:
ENCIENDO EL VEHCULO PERO CUANDO ME QUEDO DENTRO DEL MISMO ENCENDIDO Y CON AIRE ACONDICIONADO ENCENDIDO POR LO MENOS 20MINUTOS SE ENCIENDE LUZ DEL MOTOR Y TRANSMISIN INDICANDO TIENE QUE SER VERIFICADO, PROCEDO APAGAR EL VEHCULO POR 2HRS Y AL ENCENDERLO NUEVAMENTE YA NO LO TIENE PERO AVECES PUEDE SALIR CORRIENDO EL VEHCULO Y EL CAMBIO SE QUEDA EN 3D NUNCA BAJA Y NO PASA DE 40MPH
Mfg Campaign: 11182885
Recall Date: Feb 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I'VE OWNED A 2018 JEEP COMPASS FOR 2 MONTHS I BOUGHT IT WITH LESS THAN 50 MILES ON IT. AT 3500 MILES THE ENGINE WILL SHUT OFF RANDOMLY. YOU HAVE TO PUT THE JEEP IN PARK TO RESTART THE CAR. THE CAUSE OF THIS IS THE JEEP CONSUMES OIL AG A RATE OF A QUART PER 1000 MILES AND THE JEEP IS INSTALLED WITH A FAIL SAFE THAT KILLS THE MOTOR SO IT DOESN'T HARM THE MOTOR BUT WILL LEAVE YOU STOPPED IN THE MIDDLE OF THE HIGHWAY. THE ONLY WAY TO RESTART THE CAR IS TO PUT IT IN PARK AND RESTART IT.THERE IS NO LOW OIL WARNINGS OR OIL CHANGE INDICATORS. THE RECOMMENDED OIL CHANGE IS 5000 MILES
Corrective Action:
I'VE OWNED A 2018 JEEP COMPASS FOR 2 MONTHS I BOUGHT IT WITH LESS THAN 50 MILES ON IT. AT 3500 MILES THE ENGINE WILL SHUT OFF RANDOMLY. YOU HAVE TO PUT THE JEEP IN PARK TO RESTART THE CAR. THE CAUSE OF THIS IS THE JEEP CONSUMES OIL AG A RATE OF A QUART PER 1000 MILES AND THE JEEP IS INSTALLED WITH A FAIL SAFE THAT KILLS THE MOTOR SO IT DOESN'T HARM THE MOTOR BUT WILL LEAVE YOU STOPPED IN THE MIDDLE OF THE HIGHWAY. THE ONLY WAY TO RESTART THE CAR IS TO PUT IT IN PARK AND RESTART IT.THERE IS NO LOW OIL WARNINGS OR OIL CHANGE INDICATORS. THE RECOMMENDED OIL CHANGE IS 5000 MILES
Additional Notes:
I'VE OWNED A 2018 JEEP COMPASS FOR 2 MONTHS I BOUGHT IT WITH LESS THAN 50 MILES ON IT. AT 3500 MILES THE ENGINE WILL SHUT OFF RANDOMLY. YOU HAVE TO PUT THE JEEP IN PARK TO RESTART THE CAR. THE CAUSE OF THIS IS THE JEEP CONSUMES OIL AG A RATE OF A QUART PER 1000 MILES AND THE JEEP IS INSTALLED WITH A FAIL SAFE THAT KILLS THE MOTOR SO IT DOESN'T HARM THE MOTOR BUT WILL LEAVE YOU STOPPED IN THE MIDDLE OF THE HIGHWAY. THE ONLY WAY TO RESTART THE CAR IS TO PUT IT IN PARK AND RESTART IT.THERE IS NO LOW OIL WARNINGS OR OIL CHANGE INDICATORS. THE RECOMMENDED OIL CHANGE IS 5000 MILES
Mfg Campaign: 11181723
Recall Date: Feb 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
UPON FIRST STOP OF DAY-ONLY ON FIRST STOP, THE BRAKES STOP VEHICLE EXTREMELY HARD, IF NOT WEARING SEAT BELT-YOU WOULD IMPACT WINDSHIELD. AFTER TRAVELING FOR 10MIN BRAKES WORK CORRECTLY, THIS HAS BEEN GETTING WORSE - VEHICLE IS AT DEALER NOW AND HAS BEEN FOR TWO WEEKS-WITH NO CORRECTIVE ACTION YET.
Corrective Action:
UPON FIRST STOP OF DAY-ONLY ON FIRST STOP, THE BRAKES STOP VEHICLE EXTREMELY HARD, IF NOT WEARING SEAT BELT-YOU WOULD IMPACT WINDSHIELD. AFTER TRAVELING FOR 10MIN BRAKES WORK CORRECTLY, THIS HAS BEEN GETTING WORSE - VEHICLE IS AT DEALER NOW AND HAS BEEN FOR TWO WEEKS-WITH NO CORRECTIVE ACTION YET.
Additional Notes:
UPON FIRST STOP OF DAY-ONLY ON FIRST STOP, THE BRAKES STOP VEHICLE EXTREMELY HARD, IF NOT WEARING SEAT BELT-YOU WOULD IMPACT WINDSHIELD. AFTER TRAVELING FOR 10MIN BRAKES WORK CORRECTLY, THIS HAS BEEN GETTING WORSE - VEHICLE IS AT DEALER NOW AND HAS BEEN FOR TWO WEEKS-WITH NO CORRECTIVE ACTION YET.
Mfg Campaign: 11181098
Recall Date: Feb 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Corrective Action:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Additional Notes:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Mfg Campaign: 11180873
Recall Date: Feb 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Corrective Action:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Additional Notes:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Mfg Campaign: 11180873
Recall Date: Feb 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Corrective Action:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Additional Notes:
SECOND TIME THIS ISSUE HAS BEEN A PROBLEM. FIRST TIME ELECTRICAL ISSUES PREVENTED CAR FROM SHIFTING OUT OF GEAR AND CAR WILL NOT SHUT OFF, I HAD TO PULL FUSES TO GET CAR TO SHUT DOWN. EMERGENCY PARKING BRAKE WOULD NOT EVEN ENGAGE. SO MY DAUGHTER HAD TO HOLD THE BRAKE BECAUSE SAID AUTO WAS STUCK IN REVERSE FOR OVER ONE HOUR. THIS IS A BRAND NEW CAR. IT IS MY BELIEF THAT THIS DEALERSHIP WAS NOT TRUTHFUL IN DISCLOSING THE ISSUES WITH THIS CAR. WEB SHOWS SEVERAL INSTANCES OF THIS HAPPENING, WHY HAS THE NTHTSA NOT RECALLED THESE VEHICLES WITH THIS SAME SETUP. I BELIEVE IT'S TIMES THAT THIS CAR GETS REPLACED BY THE MANUFACTURER.
Mfg Campaign: 11180873
Recall Date: Feb 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHIFT LOCKED IN REVERSE, WHEN THIS HAPPENS ENGINE WILL NOT SHUT OFF,SHIFT WILL NOT MOVE OR DISENGAGE, HAVE TO HOLD BRAKE PEDDLE DOWN OR HAVE ACCIDENT. NO SHUT DOWN, HAD TO HAVE SOMEONE PULL FUSE UNDER THE HOOD TO SHUT CAR OFF. WAS IN MOTION IN REVERSE IN A PARKING LOT, ALMOST HIT CAR BEHIND ME. SEVERAL PROBLEMS WITH THIS ONLINE 2018 JEEP COMPASS SHIFTER LOCKING
Corrective Action:
TRANSMISSION SHIFT LOCKED IN REVERSE, WHEN THIS HAPPENS ENGINE WILL NOT SHUT OFF,SHIFT WILL NOT MOVE OR DISENGAGE, HAVE TO HOLD BRAKE PEDDLE DOWN OR HAVE ACCIDENT. NO SHUT DOWN, HAD TO HAVE SOMEONE PULL FUSE UNDER THE HOOD TO SHUT CAR OFF. WAS IN MOTION IN REVERSE IN A PARKING LOT, ALMOST HIT CAR BEHIND ME. SEVERAL PROBLEMS WITH THIS ONLINE 2018 JEEP COMPASS SHIFTER LOCKING
Additional Notes:
TRANSMISSION SHIFT LOCKED IN REVERSE, WHEN THIS HAPPENS ENGINE WILL NOT SHUT OFF,SHIFT WILL NOT MOVE OR DISENGAGE, HAVE TO HOLD BRAKE PEDDLE DOWN OR HAVE ACCIDENT. NO SHUT DOWN, HAD TO HAVE SOMEONE PULL FUSE UNDER THE HOOD TO SHUT CAR OFF. WAS IN MOTION IN REVERSE IN A PARKING LOT, ALMOST HIT CAR BEHIND ME. SEVERAL PROBLEMS WITH THIS ONLINE 2018 JEEP COMPASS SHIFTER LOCKING
Mfg Campaign: 11175205
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Corrective Action:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Additional Notes:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Mfg Campaign: 11175221
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Corrective Action:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Additional Notes:
AFTER USING THE REMOTE START AND GETTING IN THE VEHICLE I WAS ABLE TO PLACE THE VEHICLE IN DRIVE WITHOUT PRESSING ON THE BRAKE OR PRESSING THE START/STOP BUTTON TO ALLOW THE WHEEL TO MOVE FREELY, IN TURN ALLOWING THE VEHICLE TO ROLL FORWARD ON A HILL WITHOUT BEING FULLY TURNED ON THUS NOT ALLOWING FOR THE POWER STEERING TO WORK AND THE STEERING WHEEL LOCKED IN POSITION. WHEN IN DRIVE THE VEHICLE WOULD NOT START, AFTER PLACING IT BACK INTO PARK THE VEHICLE WOULD STILL NOT START BUT CONTINUED TO BE ABLE TO ROLL FORWARD WHEN MY FOOT WAS NOT ON THE BRAKE. THE VEHICLES START/STOP WAS COMPLETELY DISABLED FOR FOR UP TO 3 MINUTES THEN THE CAR VERY SUDDENLY SHOOK, POWERED DOWN, AND I WAS ABLE TO PLACE IT IN PARK AND RESTART THE CAR VIA THE START/STOP BUTTON AND NORMAL OPERATION WAS RESUMED.
Mfg Campaign: 11175221
Recall Date: Feb 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING IN A PARKING LOT, MY CAR SHUT OFF INSTANTLY, NO WARNING. THANK GOD I WAS NOT ON THE HIGHWAY OR THAT A CAR WAS NOT DRIVING BEHIND ME! MY HUSBAND CHECKED THE OIL AND IT WAS EXTREMELY LOW. CAR ONLY HAS, 2,840 MILES ON IT. BOUGHT THE CAR NEW ON, 6/30/2018, WITH ONLY, 28 MILES ON IT. WE TOOK THE CAR TO THE JEEP DEALERSHIP AND WAS TOLD THE OIL WAS EMPTY AND THE ENGINE IS BURNING OIL. HE SAID THIS IS HAPPENING WITH THIS MODEL AND OTHER JEEP/DODGE VEHICLES WITH THIS MOTOR. THE MECHANIC DID AN OIL CHANGE AND STATED TO BRING THE CAR BACK AFTER 500 MILES TO CHECK THE OIL AGAIN. HE STATED IF THE OIL LOST HAPPENS AGAIN, THEY WOULD HAVE TO REPLACE THE ENGINE, WITH THE SAME TYPE OF ENGINE AND HOPE FOR THE BEST. I THINK THIS IS ABSURD FOR A NEW VEHICLE WITH SO LITTLE MILES ON IT! FIAT/CHRYSLER IS NO HELP AND WILL NOT GIVE ANY OPTIONS OTHER THAN REPLACING THE ENGINE. SHAMEFUL AND SHOWS THEY DO NOT VALUE THEIR CUSTOMERS TIME NOR FEELINGS. THEY CONTINUE TO MAKE THESE CARS WITH THESE SAME DEFECTED ENGINES. IF YOU SEARCH, JEEP BURNING OIL, YOU WILL FIND A TON OF COMPLAINTS.
Corrective Action:
WHILE DRIVING IN A PARKING LOT, MY CAR SHUT OFF INSTANTLY, NO WARNING. THANK GOD I WAS NOT ON THE HIGHWAY OR THAT A CAR WAS NOT DRIVING BEHIND ME! MY HUSBAND CHECKED THE OIL AND IT WAS EXTREMELY LOW. CAR ONLY HAS, 2,840 MILES ON IT. BOUGHT THE CAR NEW ON, 6/30/2018, WITH ONLY, 28 MILES ON IT. WE TOOK THE CAR TO THE JEEP DEALERSHIP AND WAS TOLD THE OIL WAS EMPTY AND THE ENGINE IS BURNING OIL. HE SAID THIS IS HAPPENING WITH THIS MODEL AND OTHER JEEP/DODGE VEHICLES WITH THIS MOTOR. THE MECHANIC DID AN OIL CHANGE AND STATED TO BRING THE CAR BACK AFTER 500 MILES TO CHECK THE OIL AGAIN. HE STATED IF THE OIL LOST HAPPENS AGAIN, THEY WOULD HAVE TO REPLACE THE ENGINE, WITH THE SAME TYPE OF ENGINE AND HOPE FOR THE BEST. I THINK THIS IS ABSURD FOR A NEW VEHICLE WITH SO LITTLE MILES ON IT! FIAT/CHRYSLER IS NO HELP AND WILL NOT GIVE ANY OPTIONS OTHER THAN REPLACING THE ENGINE. SHAMEFUL AND SHOWS THEY DO NOT VALUE THEIR CUSTOMERS TIME NOR FEELINGS. THEY CONTINUE TO MAKE THESE CARS WITH THESE SAME DEFECTED ENGINES. IF YOU SEARCH, JEEP BURNING OIL, YOU WILL FIND A TON OF COMPLAINTS.
Additional Notes:
WHILE DRIVING IN A PARKING LOT, MY CAR SHUT OFF INSTANTLY, NO WARNING. THANK GOD I WAS NOT ON THE HIGHWAY OR THAT A CAR WAS NOT DRIVING BEHIND ME! MY HUSBAND CHECKED THE OIL AND IT WAS EXTREMELY LOW. CAR ONLY HAS, 2,840 MILES ON IT. BOUGHT THE CAR NEW ON, 6/30/2018, WITH ONLY, 28 MILES ON IT. WE TOOK THE CAR TO THE JEEP DEALERSHIP AND WAS TOLD THE OIL WAS EMPTY AND THE ENGINE IS BURNING OIL. HE SAID THIS IS HAPPENING WITH THIS MODEL AND OTHER JEEP/DODGE VEHICLES WITH THIS MOTOR. THE MECHANIC DID AN OIL CHANGE AND STATED TO BRING THE CAR BACK AFTER 500 MILES TO CHECK THE OIL AGAIN. HE STATED IF THE OIL LOST HAPPENS AGAIN, THEY WOULD HAVE TO REPLACE THE ENGINE, WITH THE SAME TYPE OF ENGINE AND HOPE FOR THE BEST. I THINK THIS IS ABSURD FOR A NEW VEHICLE WITH SO LITTLE MILES ON IT! FIAT/CHRYSLER IS NO HELP AND WILL NOT GIVE ANY OPTIONS OTHER THAN REPLACING THE ENGINE. SHAMEFUL AND SHOWS THEY DO NOT VALUE THEIR CUSTOMERS TIME NOR FEELINGS. THEY CONTINUE TO MAKE THESE CARS WITH THESE SAME DEFECTED ENGINES. IF YOU SEARCH, JEEP BURNING OIL, YOU WILL FIND A TON OF COMPLAINTS.
Mfg Campaign: 11174812
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Corrective Action:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Additional Notes:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Mfg Campaign: 11173125
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Corrective Action:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Additional Notes:
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Mfg Campaign: 11173125
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Corrective Action:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Additional Notes:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Mfg Campaign: 11170878
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Corrective Action:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Additional Notes:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Mfg Campaign: 11170878
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Corrective Action:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Additional Notes:
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Mfg Campaign: 11170878
Recall Date: Jan 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 JEEP COMPASS LIMITED BOUGHT BRAND NEW WOULD NOT START WITH APPROX. 240 MILES ON IT. WAS PARKED IN MY GARAGE. CALLED DEALER, WAS TOLD TO CALL ROADSIDE ASSISTANCE. CAR STARTED AFTER SOME TIME, CANCELLED ROADSIDE ASSISTANCE. I DROVE CAR TO DEALER WHERE I BOUGHT THE CAR. THEY DID DIAGNOSTICS, SAID IT WAS SOFTWARE AND SAID CAR SEEMED TO FIX ITSELF. I DROVE CAR HOME THAT SAME DAY. SECOND TIME ,SAME ISSUE, CAR WOULD NOT START WITH APPRX. 3600 MILES . I HAD JUST COME OUT OF THE SUPERMARKET. CALLED DEALER WHERE I BOUGHT THE CAR, CALLED JEEP ROADSIDE ASSISTANCE, WHO LEFT ME SITTING IN THE COLD FOR ABOUT TWO HOURS. COLD AND VERY ANGRY I CANCELLED THAT TOW AND USED MY TRIPLE AAA AND MY LOCAL TOW GUY,(WHO HAD THE JEEP LOADED ON THE FLATBED IN HALF AN HOUR) AND DROVE ME AND MY JEEP TO MY DEALER. SERVICE IS TRYING TO FIX THE CAR. THEY HAVE HAD IT FOR 3 DAYS NOW AND THROUGH THE WEEKEND. JEEP PROVIDED A RENTAL FOR 1 WEEK. THIS IS A SAFETY ISSUE. I NO LONGER FEEL SAFE WITH THIS CAR. HOPING THEY CAN FIX IT OR IT IS MAYBE A LEMON. BOTH TIMES THE CAR WAS PARKED. I HAVE NEVER HAD A CAR LEAVE ME STRANDED LIKE THIS. I DO HAVE A CASE FILE WITH JEEP AND WAS TOLD SOMEONE WOULD GET BACK TO ME IN 1 BUSINESS DAY. THAT DID NOT HAPPEN, I CALLED THEM BACK AND WAS TOLD I WAS GIVEN INCORRECT INFORMATION AND THAT ACTUALLY THEY WOULD GET BACK TO ME IN 24-48 HOURS. SO, I BETTER GET A PHONE CALL OR E-MAIL ON MONDAY. JEEP KNOWS ABOUT THIS ISSUE. I THOUGHT I WAS BUYING A SAFE CAR.. I DON'T FEEL THAT WAY NOW.
Corrective Action:
2018 JEEP COMPASS LIMITED BOUGHT BRAND NEW WOULD NOT START WITH APPROX. 240 MILES ON IT. WAS PARKED IN MY GARAGE. CALLED DEALER, WAS TOLD TO CALL ROADSIDE ASSISTANCE. CAR STARTED AFTER SOME TIME, CANCELLED ROADSIDE ASSISTANCE. I DROVE CAR TO DEALER WHERE I BOUGHT THE CAR. THEY DID DIAGNOSTICS, SAID IT WAS SOFTWARE AND SAID CAR SEEMED TO FIX ITSELF. I DROVE CAR HOME THAT SAME DAY. SECOND TIME ,SAME ISSUE, CAR WOULD NOT START WITH APPRX. 3600 MILES . I HAD JUST COME OUT OF THE SUPERMARKET. CALLED DEALER WHERE I BOUGHT THE CAR, CALLED JEEP ROADSIDE ASSISTANCE, WHO LEFT ME SITTING IN THE COLD FOR ABOUT TWO HOURS. COLD AND VERY ANGRY I CANCELLED THAT TOW AND USED MY TRIPLE AAA AND MY LOCAL TOW GUY,(WHO HAD THE JEEP LOADED ON THE FLATBED IN HALF AN HOUR) AND DROVE ME AND MY JEEP TO MY DEALER. SERVICE IS TRYING TO FIX THE CAR. THEY HAVE HAD IT FOR 3 DAYS NOW AND THROUGH THE WEEKEND. JEEP PROVIDED A RENTAL FOR 1 WEEK. THIS IS A SAFETY ISSUE. I NO LONGER FEEL SAFE WITH THIS CAR. HOPING THEY CAN FIX IT OR IT IS MAYBE A LEMON. BOTH TIMES THE CAR WAS PARKED. I HAVE NEVER HAD A CAR LEAVE ME STRANDED LIKE THIS. I DO HAVE A CASE FILE WITH JEEP AND WAS TOLD SOMEONE WOULD GET BACK TO ME IN 1 BUSINESS DAY. THAT DID NOT HAPPEN, I CALLED THEM BACK AND WAS TOLD I WAS GIVEN INCORRECT INFORMATION AND THAT ACTUALLY THEY WOULD GET BACK TO ME IN 24-48 HOURS. SO, I BETTER GET A PHONE CALL OR E-MAIL ON MONDAY. JEEP KNOWS ABOUT THIS ISSUE. I THOUGHT I WAS BUYING A SAFE CAR.. I DON'T FEEL THAT WAY NOW.
Additional Notes:
2018 JEEP COMPASS LIMITED BOUGHT BRAND NEW WOULD NOT START WITH APPROX. 240 MILES ON IT. WAS PARKED IN MY GARAGE. CALLED DEALER, WAS TOLD TO CALL ROADSIDE ASSISTANCE. CAR STARTED AFTER SOME TIME, CANCELLED ROADSIDE ASSISTANCE. I DROVE CAR TO DEALER WHERE I BOUGHT THE CAR. THEY DID DIAGNOSTICS, SAID IT WAS SOFTWARE AND SAID CAR SEEMED TO FIX ITSELF. I DROVE CAR HOME THAT SAME DAY. SECOND TIME ,SAME ISSUE, CAR WOULD NOT START WITH APPRX. 3600 MILES . I HAD JUST COME OUT OF THE SUPERMARKET. CALLED DEALER WHERE I BOUGHT THE CAR, CALLED JEEP ROADSIDE ASSISTANCE, WHO LEFT ME SITTING IN THE COLD FOR ABOUT TWO HOURS. COLD AND VERY ANGRY I CANCELLED THAT TOW AND USED MY TRIPLE AAA AND MY LOCAL TOW GUY,(WHO HAD THE JEEP LOADED ON THE FLATBED IN HALF AN HOUR) AND DROVE ME AND MY JEEP TO MY DEALER. SERVICE IS TRYING TO FIX THE CAR. THEY HAVE HAD IT FOR 3 DAYS NOW AND THROUGH THE WEEKEND. JEEP PROVIDED A RENTAL FOR 1 WEEK. THIS IS A SAFETY ISSUE. I NO LONGER FEEL SAFE WITH THIS CAR. HOPING THEY CAN FIX IT OR IT IS MAYBE A LEMON. BOTH TIMES THE CAR WAS PARKED. I HAVE NEVER HAD A CAR LEAVE ME STRANDED LIKE THIS. I DO HAVE A CASE FILE WITH JEEP AND WAS TOLD SOMEONE WOULD GET BACK TO ME IN 1 BUSINESS DAY. THAT DID NOT HAPPEN, I CALLED THEM BACK AND WAS TOLD I WAS GIVEN INCORRECT INFORMATION AND THAT ACTUALLY THEY WOULD GET BACK TO ME IN 24-48 HOURS. SO, I BETTER GET A PHONE CALL OR E-MAIL ON MONDAY. JEEP KNOWS ABOUT THIS ISSUE. I THOUGHT I WAS BUYING A SAFE CAR.. I DON'T FEEL THAT WAY NOW.
Mfg Campaign: 11165336
Recall Date: Jan 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
"TAKATA RECALL" EXCESSIVE CONSUMPTION OF OIL, THE PROBLEM I'M HAVING IN MY 2018 JEEP COMPASS IS I'M CHANGING MY OIL EVERY 3,000 MILES AND BEFORE I REACH THE 3 000 MILES I HAVE TO BUY 2 QUARTS OF OIL, AND I'M USING 100% SYNTHETIC OIL. MY MILEAGE IS 8230.
Corrective Action:
"TAKATA RECALL" EXCESSIVE CONSUMPTION OF OIL, THE PROBLEM I'M HAVING IN MY 2018 JEEP COMPASS IS I'M CHANGING MY OIL EVERY 3,000 MILES AND BEFORE I REACH THE 3 000 MILES I HAVE TO BUY 2 QUARTS OF OIL, AND I'M USING 100% SYNTHETIC OIL. MY MILEAGE IS 8230.
Additional Notes:
"TAKATA RECALL" EXCESSIVE CONSUMPTION OF OIL, THE PROBLEM I'M HAVING IN MY 2018 JEEP COMPASS IS I'M CHANGING MY OIL EVERY 3,000 MILES AND BEFORE I REACH THE 3 000 MILES I HAVE TO BUY 2 QUARTS OF OIL, AND I'M USING 100% SYNTHETIC OIL. MY MILEAGE IS 8230.
Mfg Campaign: 11164648
Recall Date: Jan 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE SHIFTED INTO PARK AND THE START BUTTON HAD TO BE PRESSED MULTIPLE TIMES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO SOLOMON CHRYSLER JEEP DODGE CARMICHAELS (2605 EAST ROY FURMAN HIGHWAY, CARMICHAELS, PA 15320, (724) 966-2600) WHERE IT WAS DIAGNOSED THAT THE OIL WAS LOW AND NEEDED TO BE CHANGED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE PERFORMED AS DESIGNED BECAUSE OF THE LOW OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 32,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE SHIFTED INTO PARK AND THE START BUTTON HAD TO BE PRESSED MULTIPLE TIMES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO SOLOMON CHRYSLER JEEP DODGE CARMICHAELS (2605 EAST ROY FURMAN HIGHWAY, CARMICHAELS, PA 15320, (724) 966-2600) WHERE IT WAS DIAGNOSED THAT THE OIL WAS LOW AND NEEDED TO BE CHANGED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE PERFORMED AS DESIGNED BECAUSE OF THE LOW OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 32,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE SHIFTED INTO PARK AND THE START BUTTON HAD TO BE PRESSED MULTIPLE TIMES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO SOLOMON CHRYSLER JEEP DODGE CARMICHAELS (2605 EAST ROY FURMAN HIGHWAY, CARMICHAELS, PA 15320, (724) 966-2600) WHERE IT WAS DIAGNOSED THAT THE OIL WAS LOW AND NEEDED TO BE CHANGED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE PERFORMED AS DESIGNED BECAUSE OF THE LOW OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 32,000.
Mfg Campaign: 11163835
Recall Date: Dec 28, 2018
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