Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AT 4,000 MILES, STALLED THREE TIMES, THREE DAYS IN A ROW. TOOK IT IN & THEY SAID THE ENGINE IS BURNING OFF OIL TOO QUICKLY. NO LIGHTS CAME ON, JUST KEPT STALLING. *DT CONSUMER STATED ENGINE STOPPED RUNNING.*JB
Corrective Action:
AT 4,000 MILES, STALLED THREE TIMES, THREE DAYS IN A ROW. TOOK IT IN & THEY SAID THE ENGINE IS BURNING OFF OIL TOO QUICKLY. NO LIGHTS CAME ON, JUST KEPT STALLING. *DT CONSUMER STATED ENGINE STOPPED RUNNING.*JB
Additional Notes:
AT 4,000 MILES, STALLED THREE TIMES, THREE DAYS IN A ROW. TOOK IT IN & THEY SAID THE ENGINE IS BURNING OFF OIL TOO QUICKLY. NO LIGHTS CAME ON, JUST KEPT STALLING. *DT CONSUMER STATED ENGINE STOPPED RUNNING.*JB
Mfg Campaign: 11196913
Recall Date: Apr 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Corrective Action:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Additional Notes:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Mfg Campaign: 11195822
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Corrective Action:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Additional Notes:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Mfg Campaign: 11195822
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Corrective Action:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Additional Notes:
OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.
Mfg Campaign: 11195822
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE ELECTRONIC PARKING BRAKE FAILED AND CAUSED THE BRAKE TO STOP THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WESTSTAR AUTOPLEX (401-403 INTERSTATE 20 FRONTAGE RD, MONOHANS, TX 79756) WHERE AN UNKNOWN MODULE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER DODGE (1310 E MAIN ST, EASTLAND, TX 76448) WHERE THEY REPLACED THE FRONT DRIVER'S SIDE DOOR LATCH, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE ELECTRONIC PARKING BRAKE FAILED AND CAUSED THE BRAKE TO STOP THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WESTSTAR AUTOPLEX (401-403 INTERSTATE 20 FRONTAGE RD, MONOHANS, TX 79756) WHERE AN UNKNOWN MODULE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER DODGE (1310 E MAIN ST, EASTLAND, TX 76448) WHERE THEY REPLACED THE FRONT DRIVER'S SIDE DOOR LATCH, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE ELECTRONIC PARKING BRAKE FAILED AND CAUSED THE BRAKE TO STOP THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WESTSTAR AUTOPLEX (401-403 INTERSTATE 20 FRONTAGE RD, MONOHANS, TX 79756) WHERE AN UNKNOWN MODULE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER DODGE (1310 E MAIN ST, EASTLAND, TX 76448) WHERE THEY REPLACED THE FRONT DRIVER'S SIDE DOOR LATCH, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.
Mfg Campaign: 11195824
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY VEHICLE HAS STALLED WHEN STOPPED AT AN INTERSECTION OR ON THE HIGHWAY IN STOP & GO TRAFFIC. IT'S HAPPENED SEVERAL TIMES AND THE JEEP DEALER TELLS ME THIS WILL HAPPEN WHEN IT NEEDS AN OIL CHANGE. I PURCHASED MY VEHICLE IN JUNE 2018 AND AVE 11,800 MILES ON THE CAR AND HAVE HAD 3 OIL CHANGES, DUE TO THE VEHICLE SHUTTING DOWN WHILE STOPPED.
Corrective Action:
MY VEHICLE HAS STALLED WHEN STOPPED AT AN INTERSECTION OR ON THE HIGHWAY IN STOP & GO TRAFFIC. IT'S HAPPENED SEVERAL TIMES AND THE JEEP DEALER TELLS ME THIS WILL HAPPEN WHEN IT NEEDS AN OIL CHANGE. I PURCHASED MY VEHICLE IN JUNE 2018 AND AVE 11,800 MILES ON THE CAR AND HAVE HAD 3 OIL CHANGES, DUE TO THE VEHICLE SHUTTING DOWN WHILE STOPPED.
Additional Notes:
MY VEHICLE HAS STALLED WHEN STOPPED AT AN INTERSECTION OR ON THE HIGHWAY IN STOP & GO TRAFFIC. IT'S HAPPENED SEVERAL TIMES AND THE JEEP DEALER TELLS ME THIS WILL HAPPEN WHEN IT NEEDS AN OIL CHANGE. I PURCHASED MY VEHICLE IN JUNE 2018 AND AVE 11,800 MILES ON THE CAR AND HAVE HAD 3 OIL CHANGES, DUE TO THE VEHICLE SHUTTING DOWN WHILE STOPPED.
Mfg Campaign: 11195462
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Corrective Action:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Additional Notes:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Mfg Campaign: 11194961
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Corrective Action:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Additional Notes:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Mfg Campaign: 11194961
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Corrective Action:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Additional Notes:
THE VEHICLE WAS IN MOTION ON HIGHWAY 180. THE VEHICLES SERVICE ENGINE LIGHT, TRANSMISSION LIGHT, ELECTRONIC PARKING BRAKE, AND SERVICE HILL HOLDER TURNED ON. I STOPPED THE VEHICLE IN THE SHOLDER. I CHECKED THE TRANSMISSION AND ENGINE OIL AND BOTH WERE GOOD. I TRIED PUTTING THE VEHICLE ON DRIVE AND THE ELECTRONIC PARKING LIGHT CAME ON AND STOPPED THE VEHICLE FROM GOING ON DRIVE. THE LIGHT STAYED ON FOR THE ELECTRONIC BRAKING SERVICE. I WAS ABLE TO TAKE IT OFF THE BRAKE STILL WITH THE SERVICE LIGHTS ON. I WAS GOING TO SHIFT IT INTO DRIVE WHEN IT MADE A STRONG POPPING AND SCREECHING SOUND ON THE TRANSMISSION WHEN PLACED ON REVERSE. I MOVED IT TO DRIVE AND IT DID THE SAMETHING. I TRIED GIVING IT GAS AND THE D FOR DRIVE WOULD JUST BLINK AND THE VEHICLE WOULD NOT MOVE. I WAITED 30 MINUTES AND TRIED MOVING IT BUT NOTHING HAPPENED. I SWITCHED THE GEAR FROM PARKING TO DRIVE HEARING THE POPPING SOUND AS I SHIFTED FROM THE P R N D. I WAS ABLE TO DRIVE IT FOR 10-15 MINUTES AND THE TRANSMISSION STARTED HEATING UP FROM 180F TO 192F. WHILE LEAVING THE VEHICLE STOPPED FOR A WHILE THE TRANSMISSION TEMP DID COOL OFF BUT I WILL HAVE IT SERVICED SINCE I AM STILL STOPPED AT THE HIGHWAY WITH MY FAMILY WHILE WRITING THIS.
Mfg Campaign: 11194961
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OIL CONSUMPTION LOW 2 QUARTS AT 3500 MILES CURRENTLY DOING OIL CONSUMPTION TEST REPLACING ONE QUART OF OIL EVERY 1000 MILES. CONCERN IS THE DEALER SAID AUTO SHUTOFF NO MATTER WHERE I'M AT IF OIL LEVEL DROPS TO LOW. SHOULDN'T HAVE TO WORRY ABOUT THIS WITH NEW VEHICLE. DRIVING GRANDCHILDREN TO SCHOOLS
Corrective Action:
OIL CONSUMPTION LOW 2 QUARTS AT 3500 MILES CURRENTLY DOING OIL CONSUMPTION TEST REPLACING ONE QUART OF OIL EVERY 1000 MILES. CONCERN IS THE DEALER SAID AUTO SHUTOFF NO MATTER WHERE I'M AT IF OIL LEVEL DROPS TO LOW. SHOULDN'T HAVE TO WORRY ABOUT THIS WITH NEW VEHICLE. DRIVING GRANDCHILDREN TO SCHOOLS
Additional Notes:
OIL CONSUMPTION LOW 2 QUARTS AT 3500 MILES CURRENTLY DOING OIL CONSUMPTION TEST REPLACING ONE QUART OF OIL EVERY 1000 MILES. CONCERN IS THE DEALER SAID AUTO SHUTOFF NO MATTER WHERE I'M AT IF OIL LEVEL DROPS TO LOW. SHOULDN'T HAVE TO WORRY ABOUT THIS WITH NEW VEHICLE. DRIVING GRANDCHILDREN TO SCHOOLS
Mfg Campaign: 11195047
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING VEHICLE AT VARYING SPEEDS THE PARKING BRAKE AUTOMATICALLY ENGAGES BY ITSELF, SHUTTING THE VEHICLE DOWN. THIS HAS HAPPENED MULTIPLE TIMES AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP WAITING FOR REPAIR.
Corrective Action:
WHILE DRIVING VEHICLE AT VARYING SPEEDS THE PARKING BRAKE AUTOMATICALLY ENGAGES BY ITSELF, SHUTTING THE VEHICLE DOWN. THIS HAS HAPPENED MULTIPLE TIMES AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP WAITING FOR REPAIR.
Additional Notes:
WHILE DRIVING VEHICLE AT VARYING SPEEDS THE PARKING BRAKE AUTOMATICALLY ENGAGES BY ITSELF, SHUTTING THE VEHICLE DOWN. THIS HAS HAPPENED MULTIPLE TIMES AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP WAITING FOR REPAIR.
Mfg Campaign: 11195248
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Mfg Campaign: 11194633
Recall Date: Apr 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS ATTEMPTING TO TURN INTO HER NEIGHBORHOOD, THE VEHICLE HESITATED. THE FAILURE USUALLY OCCURRED WHILE DRIVING 30 MPH. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST CAROLINA DODGE JEEP RAM (3401 S MEMORIAL DR, GREENVILLE, NC 27834, (888) 848-5262) WHERE IT WAS DIAGNOSED THAT THE STOP/START SENSOR NEEDED TO BE REPLACED. A NEW SENSOR WAS INSTALLED;. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,079. *DT *TR
Mfg Campaign: 11194633
Recall Date: Apr 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR IS BURNING THROUGH OIL TOO FAST. IT HAS STALLED ON ME (WITHOUT WARNING) 5 OR 6 TIMES IN THE PAST 8 MONTHS DUE TO LOW OIL. TOOK TO DEALER TWICE AND WAS TOLD TO JUST GET AN OIL CHANGE-THEY REFUSE TO CHECK ANYTHING ELSE AND THAT THIS IS TYPICAL OF THE COMPASS. I SHOULD NOT HAVE TO SPEND THE MONEY TO GET FREQUENT OIL CHANGES ON A CAR USING SYNTHETIC OIL. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT COULD SHUT OFF AT ANYTIME WITHOUT WARNING. THIS HAPPENED AT 8100 MILES.
Corrective Action:
CAR IS BURNING THROUGH OIL TOO FAST. IT HAS STALLED ON ME (WITHOUT WARNING) 5 OR 6 TIMES IN THE PAST 8 MONTHS DUE TO LOW OIL. TOOK TO DEALER TWICE AND WAS TOLD TO JUST GET AN OIL CHANGE-THEY REFUSE TO CHECK ANYTHING ELSE AND THAT THIS IS TYPICAL OF THE COMPASS. I SHOULD NOT HAVE TO SPEND THE MONEY TO GET FREQUENT OIL CHANGES ON A CAR USING SYNTHETIC OIL. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT COULD SHUT OFF AT ANYTIME WITHOUT WARNING. THIS HAPPENED AT 8100 MILES.
Additional Notes:
CAR IS BURNING THROUGH OIL TOO FAST. IT HAS STALLED ON ME (WITHOUT WARNING) 5 OR 6 TIMES IN THE PAST 8 MONTHS DUE TO LOW OIL. TOOK TO DEALER TWICE AND WAS TOLD TO JUST GET AN OIL CHANGE-THEY REFUSE TO CHECK ANYTHING ELSE AND THAT THIS IS TYPICAL OF THE COMPASS. I SHOULD NOT HAVE TO SPEND THE MONEY TO GET FREQUENT OIL CHANGES ON A CAR USING SYNTHETIC OIL. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT COULD SHUT OFF AT ANYTIME WITHOUT WARNING. THIS HAPPENED AT 8100 MILES.
Mfg Campaign: 11193985
Recall Date: Apr 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
4800 MILES MADE MONTH FOLLOW UP OVER NEXT WEEK TRIED TO TURN OFF STOP/START FEATURE TO SEE WHAT HAPPENED FOR NEXT 6 MONTHS MPG. . I HAVE BEEN TOLD IT IS A COINCIDENCE NOT THE ISSUE BUT MY CAR STARTED SHUTTING OFF 2/3 INTO TURN, GOING UP A SLIGHT INCLINE, COUPLE TIMES SLOWING DOWN FOR TRAFFIC LIGHT, BUT NOT AT A STOP AND DIDN'T WANT TO RESTART. DAY OF CAR FOLLOW UP 3 TIMES TURNING RIGHT IT DIES AND LOW OIL PRESSURE FLICKED ON FOR ABOUT A SECOND. WAS TOLD NEEDED A NEW ENGINE THEN TODAY TOLD CHRYSLER ENGINEERS SAID NO ITS SOMETHING WITH NEW CAR AND SOLVENT CAUSING OIL ISSUE IT WAS TOO LOW BUT NOT LEAKING OUT/ I'M TOLD THEY WILL CHECK OIL CONSUMPTION EVERY 1000 MILES AND STAND BY PRODUCT, LOCAL DEALER SAID COME BACK AT 500 MILES. WHAT IF IT DIES IN HEAVY TRAFFIC OR ON HIGHWAY? TRADED AN OIL BURNING AUDI FOR JEEP IT CAN'T BE GOOD FOR THE ENGINE BUT NOW I'M FACED WITH NEW CAR AND WORRIED IT WILL DIE CAUSING ME TO END UP A STATISTIC. WHY DIDN'T LIGHT COME ON EARLIER AND WHY ONLY A SECOND TO WARN WHEN THE CAR WAS ALREADY SHUT DOWN WHEN IT WARNED ME? SOME RECALLS WERE MADE WHY ISN'T MINE OR OTHERS I'M READING ABOUT?
Corrective Action:
4800 MILES MADE MONTH FOLLOW UP OVER NEXT WEEK TRIED TO TURN OFF STOP/START FEATURE TO SEE WHAT HAPPENED FOR NEXT 6 MONTHS MPG. . I HAVE BEEN TOLD IT IS A COINCIDENCE NOT THE ISSUE BUT MY CAR STARTED SHUTTING OFF 2/3 INTO TURN, GOING UP A SLIGHT INCLINE, COUPLE TIMES SLOWING DOWN FOR TRAFFIC LIGHT, BUT NOT AT A STOP AND DIDN'T WANT TO RESTART. DAY OF CAR FOLLOW UP 3 TIMES TURNING RIGHT IT DIES AND LOW OIL PRESSURE FLICKED ON FOR ABOUT A SECOND. WAS TOLD NEEDED A NEW ENGINE THEN TODAY TOLD CHRYSLER ENGINEERS SAID NO ITS SOMETHING WITH NEW CAR AND SOLVENT CAUSING OIL ISSUE IT WAS TOO LOW BUT NOT LEAKING OUT/ I'M TOLD THEY WILL CHECK OIL CONSUMPTION EVERY 1000 MILES AND STAND BY PRODUCT, LOCAL DEALER SAID COME BACK AT 500 MILES. WHAT IF IT DIES IN HEAVY TRAFFIC OR ON HIGHWAY? TRADED AN OIL BURNING AUDI FOR JEEP IT CAN'T BE GOOD FOR THE ENGINE BUT NOW I'M FACED WITH NEW CAR AND WORRIED IT WILL DIE CAUSING ME TO END UP A STATISTIC. WHY DIDN'T LIGHT COME ON EARLIER AND WHY ONLY A SECOND TO WARN WHEN THE CAR WAS ALREADY SHUT DOWN WHEN IT WARNED ME? SOME RECALLS WERE MADE WHY ISN'T MINE OR OTHERS I'M READING ABOUT?
Additional Notes:
4800 MILES MADE MONTH FOLLOW UP OVER NEXT WEEK TRIED TO TURN OFF STOP/START FEATURE TO SEE WHAT HAPPENED FOR NEXT 6 MONTHS MPG. . I HAVE BEEN TOLD IT IS A COINCIDENCE NOT THE ISSUE BUT MY CAR STARTED SHUTTING OFF 2/3 INTO TURN, GOING UP A SLIGHT INCLINE, COUPLE TIMES SLOWING DOWN FOR TRAFFIC LIGHT, BUT NOT AT A STOP AND DIDN'T WANT TO RESTART. DAY OF CAR FOLLOW UP 3 TIMES TURNING RIGHT IT DIES AND LOW OIL PRESSURE FLICKED ON FOR ABOUT A SECOND. WAS TOLD NEEDED A NEW ENGINE THEN TODAY TOLD CHRYSLER ENGINEERS SAID NO ITS SOMETHING WITH NEW CAR AND SOLVENT CAUSING OIL ISSUE IT WAS TOO LOW BUT NOT LEAKING OUT/ I'M TOLD THEY WILL CHECK OIL CONSUMPTION EVERY 1000 MILES AND STAND BY PRODUCT, LOCAL DEALER SAID COME BACK AT 500 MILES. WHAT IF IT DIES IN HEAVY TRAFFIC OR ON HIGHWAY? TRADED AN OIL BURNING AUDI FOR JEEP IT CAN'T BE GOOD FOR THE ENGINE BUT NOW I'M FACED WITH NEW CAR AND WORRIED IT WILL DIE CAUSING ME TO END UP A STATISTIC. WHY DIDN'T LIGHT COME ON EARLIER AND WHY ONLY A SECOND TO WARN WHEN THE CAR WAS ALREADY SHUT DOWN WHEN IT WARNED ME? SOME RECALLS WERE MADE WHY ISN'T MINE OR OTHERS I'M READING ABOUT?
Mfg Campaign: 11193959
Recall Date: Apr 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE ENGINE OIL CONSUMPTION, WHICH CAUSED THE VEHICLE TO STALL ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED WHEN THE OIL WAS LOW. BEST CHRYSLER DODGE JEEP RAM (520 COLONY PL, PLYMOUTH, MA 02360) STATED THAT THE CONTACT NEEDED TO CHANGE THE OIL EVERY THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE ENGINE OIL CONSUMPTION, WHICH CAUSED THE VEHICLE TO STALL ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED WHEN THE OIL WAS LOW. BEST CHRYSLER DODGE JEEP RAM (520 COLONY PL, PLYMOUTH, MA 02360) STATED THAT THE CONTACT NEEDED TO CHANGE THE OIL EVERY THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE ENGINE OIL CONSUMPTION, WHICH CAUSED THE VEHICLE TO STALL ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED WHEN THE OIL WAS LOW. BEST CHRYSLER DODGE JEEP RAM (520 COLONY PL, PLYMOUTH, MA 02360) STATED THAT THE CONTACT NEEDED TO CHANGE THE OIL EVERY THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11193610
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE AUTO STOP/START FEATURE FAILED TO OPERATE. THE CONTACT STATED THAT THERE WAS A DELAY BETWEEN THE ACCELERATOR PEDAL BEING DEPRESSED AND THE VEHICLE RESPONDING. ADDITIONALLY, THE BACK-UP CAMERA INDEPENDENTLY ACTIVATED WHILE THE VEHICLE WAS BEING DRIVEN. ALSO, THERE WAS AN ABNORMAL BURNING ODOR AND STEAM COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) TO BE DIAGNOSED ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED THAT THE TCM, ECM, AND PCM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 27.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE AUTO STOP/START FEATURE FAILED TO OPERATE. THE CONTACT STATED THAT THERE WAS A DELAY BETWEEN THE ACCELERATOR PEDAL BEING DEPRESSED AND THE VEHICLE RESPONDING. ADDITIONALLY, THE BACK-UP CAMERA INDEPENDENTLY ACTIVATED WHILE THE VEHICLE WAS BEING DRIVEN. ALSO, THERE WAS AN ABNORMAL BURNING ODOR AND STEAM COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) TO BE DIAGNOSED ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED THAT THE TCM, ECM, AND PCM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 27.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE AUTO STOP/START FEATURE FAILED TO OPERATE. THE CONTACT STATED THAT THERE WAS A DELAY BETWEEN THE ACCELERATOR PEDAL BEING DEPRESSED AND THE VEHICLE RESPONDING. ADDITIONALLY, THE BACK-UP CAMERA INDEPENDENTLY ACTIVATED WHILE THE VEHICLE WAS BEING DRIVEN. ALSO, THERE WAS AN ABNORMAL BURNING ODOR AND STEAM COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) TO BE DIAGNOSED ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED THAT THE TCM, ECM, AND PCM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 27.
Mfg Campaign: 11193659
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WAS DRIVING AND WENT TO TURN AND THE JEEP TURNED OFF WITH NO WARNING. IT TOOK ME A MINUTE FOR IT TO START AGAIN. THE NEXT DAY I WAS TURNING ONTO THE HIGHWAY AND THE JEEP DID THE SAME THING. I'M LUCKY THAT THERE WAS AN AREA FOR ME TO BE ABLE TO COAST INTO ON THE SIDE OFF THE ROAD OR I COULD HAVE BEEN IN A SERIOUS ACCIDENT. HAD THE JEEP TOWED TO THE CLOSET DEALERSHIP AND THEY INFORMED ME THERE WAS NO OIL IN THE JEEP. I HAD 1K MILES LEFT TO MY NEXT OIL CHANGE AND GET MY OIL CHANGED ALWAYS BEFORE 5K MILES. THE DEALERSHIP TOLD ME THESE JEEPS BURN OIL FASTER THAN THEY SHOULD AND I SHOULD BUY SYNTHETIC OIL TO CARRY IN THE JEEP AND CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS SHOULD NOT BE THE SOLUTION, AS I WOULDN'T HAVE PURCHASED THE JEEP IF THEY TOLD ME I HAD TO CARRY OIL AROUND WITH ME & CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS ISSUE IS DANGEROUS, AS THERE IS NO WARNING THAT YOUR OIL IS LOW BEFORE THE JEEP TURNS OFF. I TRAVEL AT LEAST 100 MILES A DAY FOR WORK AND I DON'T FEEL SAFE IN THIS VEHICLE AND SHOULDN'T HAVE TO CHECK MY OIL EVERY OTHER DAY.
Corrective Action:
WAS DRIVING AND WENT TO TURN AND THE JEEP TURNED OFF WITH NO WARNING. IT TOOK ME A MINUTE FOR IT TO START AGAIN. THE NEXT DAY I WAS TURNING ONTO THE HIGHWAY AND THE JEEP DID THE SAME THING. I'M LUCKY THAT THERE WAS AN AREA FOR ME TO BE ABLE TO COAST INTO ON THE SIDE OFF THE ROAD OR I COULD HAVE BEEN IN A SERIOUS ACCIDENT. HAD THE JEEP TOWED TO THE CLOSET DEALERSHIP AND THEY INFORMED ME THERE WAS NO OIL IN THE JEEP. I HAD 1K MILES LEFT TO MY NEXT OIL CHANGE AND GET MY OIL CHANGED ALWAYS BEFORE 5K MILES. THE DEALERSHIP TOLD ME THESE JEEPS BURN OIL FASTER THAN THEY SHOULD AND I SHOULD BUY SYNTHETIC OIL TO CARRY IN THE JEEP AND CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS SHOULD NOT BE THE SOLUTION, AS I WOULDN'T HAVE PURCHASED THE JEEP IF THEY TOLD ME I HAD TO CARRY OIL AROUND WITH ME & CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS ISSUE IS DANGEROUS, AS THERE IS NO WARNING THAT YOUR OIL IS LOW BEFORE THE JEEP TURNS OFF. I TRAVEL AT LEAST 100 MILES A DAY FOR WORK AND I DON'T FEEL SAFE IN THIS VEHICLE AND SHOULDN'T HAVE TO CHECK MY OIL EVERY OTHER DAY.
Additional Notes:
WAS DRIVING AND WENT TO TURN AND THE JEEP TURNED OFF WITH NO WARNING. IT TOOK ME A MINUTE FOR IT TO START AGAIN. THE NEXT DAY I WAS TURNING ONTO THE HIGHWAY AND THE JEEP DID THE SAME THING. I'M LUCKY THAT THERE WAS AN AREA FOR ME TO BE ABLE TO COAST INTO ON THE SIDE OFF THE ROAD OR I COULD HAVE BEEN IN A SERIOUS ACCIDENT. HAD THE JEEP TOWED TO THE CLOSET DEALERSHIP AND THEY INFORMED ME THERE WAS NO OIL IN THE JEEP. I HAD 1K MILES LEFT TO MY NEXT OIL CHANGE AND GET MY OIL CHANGED ALWAYS BEFORE 5K MILES. THE DEALERSHIP TOLD ME THESE JEEPS BURN OIL FASTER THAN THEY SHOULD AND I SHOULD BUY SYNTHETIC OIL TO CARRY IN THE JEEP AND CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS SHOULD NOT BE THE SOLUTION, AS I WOULDN'T HAVE PURCHASED THE JEEP IF THEY TOLD ME I HAD TO CARRY OIL AROUND WITH ME & CHECK MY OIL EVERY COUPLE OF HUNDRED MILES. THIS ISSUE IS DANGEROUS, AS THERE IS NO WARNING THAT YOUR OIL IS LOW BEFORE THE JEEP TURNS OFF. I TRAVEL AT LEAST 100 MILES A DAY FOR WORK AND I DON'T FEEL SAFE IN THIS VEHICLE AND SHOULDN'T HAVE TO CHECK MY OIL EVERY OTHER DAY.
Mfg Campaign: 11193367
Recall Date: Apr 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING THE JEEP COMPASSM WITH LESS THAN 5K MILES, THE CAR SHUT OFF WHILE I WAS GOING ABOUT 35 MPH WITHOUT WARNING AND LOCKED THE STEERING AND EVERYTHING. I TOOK IT TO THE JEEP DEALER AND WITHOUT HESITATION, THEY KNEW THAT IT NEEDED A BRAND NEW ENGINE BECAUSE THE CAR "SHOULD NOT BE BURNING OIL THIS QUICKLY." THEY MADE IT SEEM AS THOUGH THIS OCCURS EXTREMELY FREQUENTLY AND I HAVE READ SEVERAL FORUMS ABOUT PEOPLE HAVING THE SAME ISSUE JUST BY LOOKING UP "JEEP COMPASS BURNING OIL." THIS IS AN EXTREMELY HAZARDOUS SITUATION AND SHOULD BE ADDRESSED IMMEDIATELY. *DT CONSUMER STATED DEALER TOLD HIM RINGS AND PISTONS IN THE ENGINE AND THAT THE OLD ENGINE WAS BURNING A CRAZY AMOUNT OF OIL ENGINE WAS BURNING A TREMENDOUS AMOUNT OF OIL, DEALER HINTED THAT A RECALL MAY HAPPEN BECAUSE HOW COMMON THE PROBLEM WAS.*JB
Corrective Action:
WHILE DRIVING THE JEEP COMPASSM WITH LESS THAN 5K MILES, THE CAR SHUT OFF WHILE I WAS GOING ABOUT 35 MPH WITHOUT WARNING AND LOCKED THE STEERING AND EVERYTHING. I TOOK IT TO THE JEEP DEALER AND WITHOUT HESITATION, THEY KNEW THAT IT NEEDED A BRAND NEW ENGINE BECAUSE THE CAR "SHOULD NOT BE BURNING OIL THIS QUICKLY." THEY MADE IT SEEM AS THOUGH THIS OCCURS EXTREMELY FREQUENTLY AND I HAVE READ SEVERAL FORUMS ABOUT PEOPLE HAVING THE SAME ISSUE JUST BY LOOKING UP "JEEP COMPASS BURNING OIL." THIS IS AN EXTREMELY HAZARDOUS SITUATION AND SHOULD BE ADDRESSED IMMEDIATELY. *DT CONSUMER STATED DEALER TOLD HIM RINGS AND PISTONS IN THE ENGINE AND THAT THE OLD ENGINE WAS BURNING A CRAZY AMOUNT OF OIL ENGINE WAS BURNING A TREMENDOUS AMOUNT OF OIL, DEALER HINTED THAT A RECALL MAY HAPPEN BECAUSE HOW COMMON THE PROBLEM WAS.*JB
Additional Notes:
WHILE DRIVING THE JEEP COMPASSM WITH LESS THAN 5K MILES, THE CAR SHUT OFF WHILE I WAS GOING ABOUT 35 MPH WITHOUT WARNING AND LOCKED THE STEERING AND EVERYTHING. I TOOK IT TO THE JEEP DEALER AND WITHOUT HESITATION, THEY KNEW THAT IT NEEDED A BRAND NEW ENGINE BECAUSE THE CAR "SHOULD NOT BE BURNING OIL THIS QUICKLY." THEY MADE IT SEEM AS THOUGH THIS OCCURS EXTREMELY FREQUENTLY AND I HAVE READ SEVERAL FORUMS ABOUT PEOPLE HAVING THE SAME ISSUE JUST BY LOOKING UP "JEEP COMPASS BURNING OIL." THIS IS AN EXTREMELY HAZARDOUS SITUATION AND SHOULD BE ADDRESSED IMMEDIATELY. *DT CONSUMER STATED DEALER TOLD HIM RINGS AND PISTONS IN THE ENGINE AND THAT THE OLD ENGINE WAS BURNING A CRAZY AMOUNT OF OIL ENGINE WAS BURNING A TREMENDOUS AMOUNT OF OIL, DEALER HINTED THAT A RECALL MAY HAPPEN BECAUSE HOW COMMON THE PROBLEM WAS.*JB
Mfg Campaign: 11193392
Recall Date: Apr 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THREE TIMES THIS HAS HAPPENED WHILE DRIVING. SLOWING TO STOP AT A LIGHT ON A HIGHWAY IN HEAVY TRAFFIC. SLOWING DOWN AT A STOP SIGN ON SIDE STREET NO TRAFFIC. TURN WITH ACCELERATION OFF A HEAVY CONGESTED AREA TO SIDE ROAD. NO ACCIDENT TO REPORT, BUT COULD HAVE BEEN A MAJOR ONE AT THE BUSIEST INTERSECTION IN TOWN. THE 3RD INCIDENT THE CHECK ENGINE LIGHT CAME ON. HAD IT READ AND CODE P2172 IS THROTTLE ACTUATOR CONTROL SYSTEM. ALL 3 TIMES WERE WITHIN 8 DAYS.
Corrective Action:
THREE TIMES THIS HAS HAPPENED WHILE DRIVING. SLOWING TO STOP AT A LIGHT ON A HIGHWAY IN HEAVY TRAFFIC. SLOWING DOWN AT A STOP SIGN ON SIDE STREET NO TRAFFIC. TURN WITH ACCELERATION OFF A HEAVY CONGESTED AREA TO SIDE ROAD. NO ACCIDENT TO REPORT, BUT COULD HAVE BEEN A MAJOR ONE AT THE BUSIEST INTERSECTION IN TOWN. THE 3RD INCIDENT THE CHECK ENGINE LIGHT CAME ON. HAD IT READ AND CODE P2172 IS THROTTLE ACTUATOR CONTROL SYSTEM. ALL 3 TIMES WERE WITHIN 8 DAYS.
Additional Notes:
THREE TIMES THIS HAS HAPPENED WHILE DRIVING. SLOWING TO STOP AT A LIGHT ON A HIGHWAY IN HEAVY TRAFFIC. SLOWING DOWN AT A STOP SIGN ON SIDE STREET NO TRAFFIC. TURN WITH ACCELERATION OFF A HEAVY CONGESTED AREA TO SIDE ROAD. NO ACCIDENT TO REPORT, BUT COULD HAVE BEEN A MAJOR ONE AT THE BUSIEST INTERSECTION IN TOWN. THE 3RD INCIDENT THE CHECK ENGINE LIGHT CAME ON. HAD IT READ AND CODE P2172 IS THROTTLE ACTUATOR CONTROL SYSTEM. ALL 3 TIMES WERE WITHIN 8 DAYS.
Mfg Campaign: 11192819
Recall Date: Mar 31, 2019
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