Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.
Corrective Action:
Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.
Additional Notes:
Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.
Mfg Campaign: 11529683
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When coming to a stop with engine running the car engine turns off
Corrective Action:
When coming to a stop with engine running the car engine turns off
Additional Notes:
When coming to a stop with engine running the car engine turns off
Mfg Campaign: 11529097
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Corrective Action:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Additional Notes:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Mfg Campaign: 11528926
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Corrective Action:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Additional Notes:
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Mfg Campaign: 11528926
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.
Mfg Campaign: 11528941
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Corrective Action:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Additional Notes:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Mfg Campaign: 11528997
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Corrective Action:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Additional Notes:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Mfg Campaign: 11528997
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Corrective Action:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Additional Notes:
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Mfg Campaign: 11528997
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Corrective Action:
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Additional Notes:
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Mfg Campaign: 11529012
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My Jeep Cherokee stalled as I approached a stop light. I was able to restart.
Corrective Action:
My Jeep Cherokee stalled as I approached a stop light. I was able to restart.
Additional Notes:
My Jeep Cherokee stalled as I approached a stop light. I was able to restart.
Mfg Campaign: 11528680
Recall Date: Jun 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.
Corrective Action:
While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.
Additional Notes:
While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.
Mfg Campaign: 11527681
Recall Date: Jun 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine wiring harness caught fire with 14,000 miles
Corrective Action:
Engine wiring harness caught fire with 14,000 miles
Additional Notes:
Engine wiring harness caught fire with 14,000 miles
Mfg Campaign: 11527161
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.
Corrective Action:
Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.
Additional Notes:
Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.
Mfg Campaign: 11527164
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts
Corrective Action:
Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts
Additional Notes:
Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts
Mfg Campaign: 11527165
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Corrective Action:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Additional Notes:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Mfg Campaign: 11527285
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Corrective Action:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Additional Notes:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Mfg Campaign: 11527285
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Corrective Action:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Additional Notes:
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Mfg Campaign: 11527285
Recall Date: Jun 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.
Corrective Action:
November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.
Additional Notes:
November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.
Mfg Campaign: 11527092
Recall Date: Jun 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
Corrective Action:
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
Additional Notes:
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
Mfg Campaign: 11527109
Recall Date: Jun 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.
Corrective Action:
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.
Additional Notes:
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.
Mfg Campaign: 11525874
Recall Date: Jun 7, 2023
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