Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.
Corrective Action:
CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.
Additional Notes:
CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.
Mfg Campaign: 11324860
Recall Date: May 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY DAUGHTER WHO IS 18 WAS GOING TO VISIT HER DAD. SHE CAME TO A STOP LIGHT AT A COMPLETE STOP WHEN AIR BAG LIGHT CAME ON AND CHECK ENGINE LIGHT. SHE WAS GOING TO PULL THE CAR TO THE SIDE TO CALL ME. WHEN SHE PRESS THE GAS THE CAR WENT IN REVERSE ALMOST HITTING THE CAR BEHIND HER. SHE WAS SO SCARED SHE LOOKED DOWN TO MAKE SURE THE CAR WAS STILL IN DRIVE AND IT WAS STILL IN DRIVE AND GOING IN REVERSE. SHE WAS ABLE TO TURN THE CAR OFF AND RESET THE LIGHTS AND DRIVE THE JEEP. THIS IS CRAZY WITH ALL THESE COMPLAINTS AND NOBODY DO ANYTHING. JEEP SHOULD BE RESPONSIBLE AND FIX THIS ISSUE. MY DAUGHTER COULD HAVE BEEN SERIOUSLY HURT
Corrective Action:
MY DAUGHTER WHO IS 18 WAS GOING TO VISIT HER DAD. SHE CAME TO A STOP LIGHT AT A COMPLETE STOP WHEN AIR BAG LIGHT CAME ON AND CHECK ENGINE LIGHT. SHE WAS GOING TO PULL THE CAR TO THE SIDE TO CALL ME. WHEN SHE PRESS THE GAS THE CAR WENT IN REVERSE ALMOST HITTING THE CAR BEHIND HER. SHE WAS SO SCARED SHE LOOKED DOWN TO MAKE SURE THE CAR WAS STILL IN DRIVE AND IT WAS STILL IN DRIVE AND GOING IN REVERSE. SHE WAS ABLE TO TURN THE CAR OFF AND RESET THE LIGHTS AND DRIVE THE JEEP. THIS IS CRAZY WITH ALL THESE COMPLAINTS AND NOBODY DO ANYTHING. JEEP SHOULD BE RESPONSIBLE AND FIX THIS ISSUE. MY DAUGHTER COULD HAVE BEEN SERIOUSLY HURT
Additional Notes:
MY DAUGHTER WHO IS 18 WAS GOING TO VISIT HER DAD. SHE CAME TO A STOP LIGHT AT A COMPLETE STOP WHEN AIR BAG LIGHT CAME ON AND CHECK ENGINE LIGHT. SHE WAS GOING TO PULL THE CAR TO THE SIDE TO CALL ME. WHEN SHE PRESS THE GAS THE CAR WENT IN REVERSE ALMOST HITTING THE CAR BEHIND HER. SHE WAS SO SCARED SHE LOOKED DOWN TO MAKE SURE THE CAR WAS STILL IN DRIVE AND IT WAS STILL IN DRIVE AND GOING IN REVERSE. SHE WAS ABLE TO TURN THE CAR OFF AND RESET THE LIGHTS AND DRIVE THE JEEP. THIS IS CRAZY WITH ALL THESE COMPLAINTS AND NOBODY DO ANYTHING. JEEP SHOULD BE RESPONSIBLE AND FIX THIS ISSUE. MY DAUGHTER COULD HAVE BEEN SERIOUSLY HURT
Mfg Campaign: 11324863
Recall Date: May 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SHIFTER SERVICE LIGHT KEEPS COMING ON. *TR
Corrective Action:
SHIFTER SERVICE LIGHT KEEPS COMING ON. *TR
Additional Notes:
SHIFTER SERVICE LIGHT KEEPS COMING ON. *TR
Mfg Campaign: 11324781
Recall Date: May 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11324709
Recall Date: May 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11324709
Recall Date: May 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Corrective Action:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Additional Notes:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Mfg Campaign: 11324574
Recall Date: May 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Corrective Action:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Additional Notes:
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Mfg Campaign: 11324574
Recall Date: May 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR
Corrective Action:
MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR
Additional Notes:
MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR
Mfg Campaign: 11324294
Recall Date: May 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Corrective Action:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Additional Notes:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Mfg Campaign: 11324010
Recall Date: May 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Corrective Action:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Additional Notes:
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Mfg Campaign: 11324010
Recall Date: May 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Corrective Action:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Additional Notes:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Mfg Campaign: 11323957
Recall Date: May 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Corrective Action:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Additional Notes:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Mfg Campaign: 11323957
Recall Date: May 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Corrective Action:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Additional Notes:
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Mfg Campaign: 11323957
Recall Date: May 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON RANDOMLY WHEN I AM DRIVING- THIS LIGHTS UP ALL SHIFTER GEARS. DEALERSHIP SAID THIS IS A COMMON ISSUE WITH JEEP CHEROKEE'S AND THE ISSUE IS THE SHIFTER BEZEL AND WIRING HARNESS. *TR
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON RANDOMLY WHEN I AM DRIVING- THIS LIGHTS UP ALL SHIFTER GEARS. DEALERSHIP SAID THIS IS A COMMON ISSUE WITH JEEP CHEROKEE'S AND THE ISSUE IS THE SHIFTER BEZEL AND WIRING HARNESS. *TR
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON RANDOMLY WHEN I AM DRIVING- THIS LIGHTS UP ALL SHIFTER GEARS. DEALERSHIP SAID THIS IS A COMMON ISSUE WITH JEEP CHEROKEE'S AND THE ISSUE IS THE SHIFTER BEZEL AND WIRING HARNESS. *TR
Mfg Campaign: 11323505
Recall Date: May 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Corrective Action:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Additional Notes:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Mfg Campaign: 11322700
Recall Date: Apr 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Corrective Action:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Additional Notes:
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Mfg Campaign: 11322700
Recall Date: Apr 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
INTERMITTENTLY, UPON STARTING THE JEEP WILL DISPLAY AND "SERVICE SHIFTER" WARNING ON MY DASH WITH ALL GEARS INDICATORS (PRNDL) ILLUMINATED IN RED. I AM ABLE TO MOVE THE SHIFTER AND CAN EVEN OPERATE THE VEHICLE BUT, IT FEELS UNSAFE. I HAVE HAD MIXED SUCCESS WITH TURNING THE JEEP OFF AND RESTARTING BUT, MOST OF THE TIME, IT SUCCEEDS IN ELIMINATING THE WARNING AND THE RED LIGHTS. I HAVE SEEN THIS ISSUE POSTED ON VARIOUS WEBSITES AS AN ISSUE FOR A NUMBER OF JEEP MODELS. GUIDANCE OR, A RECALL MAY BE IN ORDER. I WOULD APPRECIATE EITHER.
Corrective Action:
INTERMITTENTLY, UPON STARTING THE JEEP WILL DISPLAY AND "SERVICE SHIFTER" WARNING ON MY DASH WITH ALL GEARS INDICATORS (PRNDL) ILLUMINATED IN RED. I AM ABLE TO MOVE THE SHIFTER AND CAN EVEN OPERATE THE VEHICLE BUT, IT FEELS UNSAFE. I HAVE HAD MIXED SUCCESS WITH TURNING THE JEEP OFF AND RESTARTING BUT, MOST OF THE TIME, IT SUCCEEDS IN ELIMINATING THE WARNING AND THE RED LIGHTS. I HAVE SEEN THIS ISSUE POSTED ON VARIOUS WEBSITES AS AN ISSUE FOR A NUMBER OF JEEP MODELS. GUIDANCE OR, A RECALL MAY BE IN ORDER. I WOULD APPRECIATE EITHER.
Additional Notes:
INTERMITTENTLY, UPON STARTING THE JEEP WILL DISPLAY AND "SERVICE SHIFTER" WARNING ON MY DASH WITH ALL GEARS INDICATORS (PRNDL) ILLUMINATED IN RED. I AM ABLE TO MOVE THE SHIFTER AND CAN EVEN OPERATE THE VEHICLE BUT, IT FEELS UNSAFE. I HAVE HAD MIXED SUCCESS WITH TURNING THE JEEP OFF AND RESTARTING BUT, MOST OF THE TIME, IT SUCCEEDS IN ELIMINATING THE WARNING AND THE RED LIGHTS. I HAVE SEEN THIS ISSUE POSTED ON VARIOUS WEBSITES AS AN ISSUE FOR A NUMBER OF JEEP MODELS. GUIDANCE OR, A RECALL MAY BE IN ORDER. I WOULD APPRECIATE EITHER.
Mfg Campaign: 11322721
Recall Date: Apr 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY HOWEVER NOW WE ARE 4000 MILES OUT OF WARRANTY AND DEALERSHIP IN NAPERVILLE ILLINOIS WONT FIX IT FOR FREE EVEN THOUGH ITS AN ON GOING ISSUE!!!
Corrective Action:
WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY HOWEVER NOW WE ARE 4000 MILES OUT OF WARRANTY AND DEALERSHIP IN NAPERVILLE ILLINOIS WONT FIX IT FOR FREE EVEN THOUGH ITS AN ON GOING ISSUE!!!
Additional Notes:
WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY HOWEVER NOW WE ARE 4000 MILES OUT OF WARRANTY AND DEALERSHIP IN NAPERVILLE ILLINOIS WONT FIX IT FOR FREE EVEN THOUGH ITS AN ON GOING ISSUE!!!
Mfg Campaign: 11322760
Recall Date: Apr 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER APPEARED WHILE DRIVING WITHIN CITY AND ILLUMINATED GEAR SHIFT COLUMN IN RED. PULLED OVER TO PARK AND TURNED OFF VEHICLE. RESTARTED AND SERVICE SHIFTER DID NOT REMAIN.
Corrective Action:
SERVICE SHIFTER APPEARED WHILE DRIVING WITHIN CITY AND ILLUMINATED GEAR SHIFT COLUMN IN RED. PULLED OVER TO PARK AND TURNED OFF VEHICLE. RESTARTED AND SERVICE SHIFTER DID NOT REMAIN.
Additional Notes:
SERVICE SHIFTER APPEARED WHILE DRIVING WITHIN CITY AND ILLUMINATED GEAR SHIFT COLUMN IN RED. PULLED OVER TO PARK AND TURNED OFF VEHICLE. RESTARTED AND SERVICE SHIFTER DID NOT REMAIN.
Mfg Campaign: 11322588
Recall Date: Apr 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Corrective Action:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Additional Notes:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Mfg Campaign: 11322591
Recall Date: Apr 28, 2020
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