Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Corrective Action:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Additional Notes:
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Mfg Campaign: 11322591
Recall Date: Apr 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT IS COMING ON THE INSTRUMENT PANEL AND ALL THE LIGHTS NEAR THE SHIFTER ARE LIT UP. ALSO THE VEHICLE JUMPS INTO GEAR.
Corrective Action:
SERVICE SHIFTER LIGHT IS COMING ON THE INSTRUMENT PANEL AND ALL THE LIGHTS NEAR THE SHIFTER ARE LIT UP. ALSO THE VEHICLE JUMPS INTO GEAR.
Additional Notes:
SERVICE SHIFTER LIGHT IS COMING ON THE INSTRUMENT PANEL AND ALL THE LIGHTS NEAR THE SHIFTER ARE LIT UP. ALSO THE VEHICLE JUMPS INTO GEAR.
Mfg Campaign: 11322343
Recall Date: Apr 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I START MY CAR, SERVICE SHIFTER COMES ON AND ALL MY LIGHTS ON THE PANEL. I HAVE TO TURN MY CAR OFF, OPEN MY DOOR TO RESET. IT TAKES A FEW TRIES FOR THE CAR TO RESET. ALSO, MY CAR BUMPS FORWARD WHILE DRIVING. HAPPENS FREQUENTLY. I HAVE TAKEN THIS IN SEVERAL TIMES TO THE DEALERSHIP BY THIS NEVER FIXES THE ISSUE. THIS HAS BEEN AN ISSUE SINCE I BOUGHT THE CAR IN DECEMBER OF 2016. ANOTHER ISSUE IS THAT MY CAR JUST DIES WHILE I AM DRIVING. BATTERY IS FINE. AFTER SEVERAL ATTEMPTS AND PUSHING THE GAS PEDAL DOWN, THE CAR WILL START AGAIN AFTER RESTING FOR 10MINUTES. DEALERSHIP ALWAYS SAYS ITS THE OIL, BUT I HAVE 2 MONTHS STILL TO GO FOR OIL CHANGE AND OVER 2,000 MILES TIL MY NEXT CHANGE. OIL LIFE IS OVER 50%. EVERYTIME I TAKE IT IN FOR THIS IT WORKS FOR A FEW MONTHS AND THEN THE ISSUE HAPPENS AGAIN.
Corrective Action:
WHEN I START MY CAR, SERVICE SHIFTER COMES ON AND ALL MY LIGHTS ON THE PANEL. I HAVE TO TURN MY CAR OFF, OPEN MY DOOR TO RESET. IT TAKES A FEW TRIES FOR THE CAR TO RESET. ALSO, MY CAR BUMPS FORWARD WHILE DRIVING. HAPPENS FREQUENTLY. I HAVE TAKEN THIS IN SEVERAL TIMES TO THE DEALERSHIP BY THIS NEVER FIXES THE ISSUE. THIS HAS BEEN AN ISSUE SINCE I BOUGHT THE CAR IN DECEMBER OF 2016. ANOTHER ISSUE IS THAT MY CAR JUST DIES WHILE I AM DRIVING. BATTERY IS FINE. AFTER SEVERAL ATTEMPTS AND PUSHING THE GAS PEDAL DOWN, THE CAR WILL START AGAIN AFTER RESTING FOR 10MINUTES. DEALERSHIP ALWAYS SAYS ITS THE OIL, BUT I HAVE 2 MONTHS STILL TO GO FOR OIL CHANGE AND OVER 2,000 MILES TIL MY NEXT CHANGE. OIL LIFE IS OVER 50%. EVERYTIME I TAKE IT IN FOR THIS IT WORKS FOR A FEW MONTHS AND THEN THE ISSUE HAPPENS AGAIN.
Additional Notes:
WHEN I START MY CAR, SERVICE SHIFTER COMES ON AND ALL MY LIGHTS ON THE PANEL. I HAVE TO TURN MY CAR OFF, OPEN MY DOOR TO RESET. IT TAKES A FEW TRIES FOR THE CAR TO RESET. ALSO, MY CAR BUMPS FORWARD WHILE DRIVING. HAPPENS FREQUENTLY. I HAVE TAKEN THIS IN SEVERAL TIMES TO THE DEALERSHIP BY THIS NEVER FIXES THE ISSUE. THIS HAS BEEN AN ISSUE SINCE I BOUGHT THE CAR IN DECEMBER OF 2016. ANOTHER ISSUE IS THAT MY CAR JUST DIES WHILE I AM DRIVING. BATTERY IS FINE. AFTER SEVERAL ATTEMPTS AND PUSHING THE GAS PEDAL DOWN, THE CAR WILL START AGAIN AFTER RESTING FOR 10MINUTES. DEALERSHIP ALWAYS SAYS ITS THE OIL, BUT I HAVE 2 MONTHS STILL TO GO FOR OIL CHANGE AND OVER 2,000 MILES TIL MY NEXT CHANGE. OIL LIFE IS OVER 50%. EVERYTIME I TAKE IT IN FOR THIS IT WORKS FOR A FEW MONTHS AND THEN THE ISSUE HAPPENS AGAIN.
Mfg Campaign: 11321761
Recall Date: Apr 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING TO WORK THIS MORNING "SERVICE SHIFTER" APPEARED ON MY DASHBOARD AND ALL THE LIGHTS TO THE LEFT OF THE SHIFTER WERE RED.
Corrective Action:
WHEN DRIVING TO WORK THIS MORNING "SERVICE SHIFTER" APPEARED ON MY DASHBOARD AND ALL THE LIGHTS TO THE LEFT OF THE SHIFTER WERE RED.
Additional Notes:
WHEN DRIVING TO WORK THIS MORNING "SERVICE SHIFTER" APPEARED ON MY DASHBOARD AND ALL THE LIGHTS TO THE LEFT OF THE SHIFTER WERE RED.
Mfg Campaign: 11321631
Recall Date: Apr 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Corrective Action:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Additional Notes:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Mfg Campaign: 11321425
Recall Date: Apr 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Corrective Action:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Additional Notes:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Mfg Campaign: 11321425
Recall Date: Apr 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Corrective Action:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Additional Notes:
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Mfg Campaign: 11321425
Recall Date: Apr 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE 30 SECONDS DOWN THE ROAD AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATEVER THE PROBLEM WAS. MY JEEP STARTED BACK, I THEN TURN AROUND AND GO BACK HOME. '30 SECONDS LATER IN MY DRIVEWAY IT HAPPENED AGAIN'. THIS IS A VERY UNSAFE CONDITION, LUCKILY NO ONE WAS BEHIND ME WHEN MY CAR LOST POWER. I HAD MY SHIFTER REPLACED LAST YEAR YET IT'S STILL CAUSING ME PROBLEMS.
Corrective Action:
STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE 30 SECONDS DOWN THE ROAD AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATEVER THE PROBLEM WAS. MY JEEP STARTED BACK, I THEN TURN AROUND AND GO BACK HOME. '30 SECONDS LATER IN MY DRIVEWAY IT HAPPENED AGAIN'. THIS IS A VERY UNSAFE CONDITION, LUCKILY NO ONE WAS BEHIND ME WHEN MY CAR LOST POWER. I HAD MY SHIFTER REPLACED LAST YEAR YET IT'S STILL CAUSING ME PROBLEMS.
Additional Notes:
STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE 30 SECONDS DOWN THE ROAD AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATEVER THE PROBLEM WAS. MY JEEP STARTED BACK, I THEN TURN AROUND AND GO BACK HOME. '30 SECONDS LATER IN MY DRIVEWAY IT HAPPENED AGAIN'. THIS IS A VERY UNSAFE CONDITION, LUCKILY NO ONE WAS BEHIND ME WHEN MY CAR LOST POWER. I HAD MY SHIFTER REPLACED LAST YEAR YET IT'S STILL CAUSING ME PROBLEMS.
Mfg Campaign: 11321164
Recall Date: Apr 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTIER MESSAGE APPEARS ON DISPLAY ABOUT EVERY 50 MILES. DISAPPEARS WHEN ENGINE IS SHUT OFF AND RESTARTED. HAD REPAIRED AT JEEP DEALER. PROBLEM HAS REAPPEARED AGAIN.
Corrective Action:
SERVICE SHIFTIER MESSAGE APPEARS ON DISPLAY ABOUT EVERY 50 MILES. DISAPPEARS WHEN ENGINE IS SHUT OFF AND RESTARTED. HAD REPAIRED AT JEEP DEALER. PROBLEM HAS REAPPEARED AGAIN.
Additional Notes:
SERVICE SHIFTIER MESSAGE APPEARS ON DISPLAY ABOUT EVERY 50 MILES. DISAPPEARS WHEN ENGINE IS SHUT OFF AND RESTARTED. HAD REPAIRED AT JEEP DEALER. PROBLEM HAS REAPPEARED AGAIN.
Mfg Campaign: 11320930
Recall Date: Apr 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER WARNING WHILE DRIVING
Corrective Action:
SERVICE SHIFTER WARNING WHILE DRIVING
Additional Notes:
SERVICE SHIFTER WARNING WHILE DRIVING
Mfg Campaign: 11320899
Recall Date: Apr 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Corrective Action:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Additional Notes:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Mfg Campaign: 11320614
Recall Date: Apr 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Corrective Action:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Additional Notes:
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Mfg Campaign: 11320614
Recall Date: Apr 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER AND THEY SAID A FRONT TIRE TREAD HAD SHIFTED. A NEW TIRE WAS PURCHASED. WE CONTINUED OUR TRIP AND AFTER ABOUT 1 HOUR THE SAME HANDLING PROBLEM OCCURRED JUST AS WE GOT ON THE FLORIDA TURNPIKE.. THE CAR WAS TAKEN TO A COOPER DEALER IN LEE FLORIDA AND WE WERE ADVISED THAT THE OTHER FRONT TIRE HAD FAILED DUE TO THE SAME REASON. TIRES HAD ABOUT 13,00 MILES ON THEM. ANOTHER NEW TIRE WAS PURCHASED. WHEN WE RETURNED HOME I CONTACTED COOPER. THEIR FIRST RESPONSE WAS TO SEE A DEALER. I THEN RECEIVED AN EMAIL STATING THAT THEY WOULD HAVE THE TIRES PICKED UP AND SENT TO THEIR FACTORY. ANOTHER EMAIL WAS THEN RECEIVED SAYING TO SEE A DEALER. FOUR COOPER ULTRA TOURING TIRES WERE PURCHASED 04/27/2018. THE TWO FRONT TIRES FAILED ON AUGUST 29/2019. MILEAGE AT PURCHASE WAS JUST OVER 28,000 AND FAILED AT 41,000. TIRES HAD BEEN ROTATED TWICE.
Corrective Action:
WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER AND THEY SAID A FRONT TIRE TREAD HAD SHIFTED. A NEW TIRE WAS PURCHASED. WE CONTINUED OUR TRIP AND AFTER ABOUT 1 HOUR THE SAME HANDLING PROBLEM OCCURRED JUST AS WE GOT ON THE FLORIDA TURNPIKE.. THE CAR WAS TAKEN TO A COOPER DEALER IN LEE FLORIDA AND WE WERE ADVISED THAT THE OTHER FRONT TIRE HAD FAILED DUE TO THE SAME REASON. TIRES HAD ABOUT 13,00 MILES ON THEM. ANOTHER NEW TIRE WAS PURCHASED. WHEN WE RETURNED HOME I CONTACTED COOPER. THEIR FIRST RESPONSE WAS TO SEE A DEALER. I THEN RECEIVED AN EMAIL STATING THAT THEY WOULD HAVE THE TIRES PICKED UP AND SENT TO THEIR FACTORY. ANOTHER EMAIL WAS THEN RECEIVED SAYING TO SEE A DEALER. FOUR COOPER ULTRA TOURING TIRES WERE PURCHASED 04/27/2018. THE TWO FRONT TIRES FAILED ON AUGUST 29/2019. MILEAGE AT PURCHASE WAS JUST OVER 28,000 AND FAILED AT 41,000. TIRES HAD BEEN ROTATED TWICE.
Additional Notes:
WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER AND THEY SAID A FRONT TIRE TREAD HAD SHIFTED. A NEW TIRE WAS PURCHASED. WE CONTINUED OUR TRIP AND AFTER ABOUT 1 HOUR THE SAME HANDLING PROBLEM OCCURRED JUST AS WE GOT ON THE FLORIDA TURNPIKE.. THE CAR WAS TAKEN TO A COOPER DEALER IN LEE FLORIDA AND WE WERE ADVISED THAT THE OTHER FRONT TIRE HAD FAILED DUE TO THE SAME REASON. TIRES HAD ABOUT 13,00 MILES ON THEM. ANOTHER NEW TIRE WAS PURCHASED. WHEN WE RETURNED HOME I CONTACTED COOPER. THEIR FIRST RESPONSE WAS TO SEE A DEALER. I THEN RECEIVED AN EMAIL STATING THAT THEY WOULD HAVE THE TIRES PICKED UP AND SENT TO THEIR FACTORY. ANOTHER EMAIL WAS THEN RECEIVED SAYING TO SEE A DEALER. FOUR COOPER ULTRA TOURING TIRES WERE PURCHASED 04/27/2018. THE TWO FRONT TIRES FAILED ON AUGUST 29/2019. MILEAGE AT PURCHASE WAS JUST OVER 28,000 AND FAILED AT 41,000. TIRES HAD BEEN ROTATED TWICE.
Mfg Campaign: 11320013
Recall Date: Apr 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING MY 2017 JEEP CHEROKEE AND I RECEIVE AN ALERT ON THE DASHBOARD THAT SAID SERVICE SHIFTER AND THE LIGHTS ON PRND WERE LIGHT UP AND NOT BLINKING. THE CAR WAS IN MOTION WHEN THIS HAPPENED AND IT SHUT DOWN. I WAS ACTUALLY ON A CITY STREET TWICE WHEN THIS OCCURRED. I ALSO RECEIVE ANOTHER ALERT TELLING ME TO PUT THE CAR IN PARK BEFORE SHIFTING GEARS. THE CAR WAS IN MOTION ON A CITY STREET AND THE CAR SHUT OFF. I HAD TO WAIT ABOUT 10 MINS BEFORE I STARTED MY CAR UP AND PRESS THE GAS AT THE SAME TIME TO GET THE JEEP TO START.
Corrective Action:
I WAS DRIVING MY 2017 JEEP CHEROKEE AND I RECEIVE AN ALERT ON THE DASHBOARD THAT SAID SERVICE SHIFTER AND THE LIGHTS ON PRND WERE LIGHT UP AND NOT BLINKING. THE CAR WAS IN MOTION WHEN THIS HAPPENED AND IT SHUT DOWN. I WAS ACTUALLY ON A CITY STREET TWICE WHEN THIS OCCURRED. I ALSO RECEIVE ANOTHER ALERT TELLING ME TO PUT THE CAR IN PARK BEFORE SHIFTING GEARS. THE CAR WAS IN MOTION ON A CITY STREET AND THE CAR SHUT OFF. I HAD TO WAIT ABOUT 10 MINS BEFORE I STARTED MY CAR UP AND PRESS THE GAS AT THE SAME TIME TO GET THE JEEP TO START.
Additional Notes:
I WAS DRIVING MY 2017 JEEP CHEROKEE AND I RECEIVE AN ALERT ON THE DASHBOARD THAT SAID SERVICE SHIFTER AND THE LIGHTS ON PRND WERE LIGHT UP AND NOT BLINKING. THE CAR WAS IN MOTION WHEN THIS HAPPENED AND IT SHUT DOWN. I WAS ACTUALLY ON A CITY STREET TWICE WHEN THIS OCCURRED. I ALSO RECEIVE ANOTHER ALERT TELLING ME TO PUT THE CAR IN PARK BEFORE SHIFTING GEARS. THE CAR WAS IN MOTION ON A CITY STREET AND THE CAR SHUT OFF. I HAD TO WAIT ABOUT 10 MINS BEFORE I STARTED MY CAR UP AND PRESS THE GAS AT THE SAME TIME TO GET THE JEEP TO START.
Mfg Campaign: 11320038
Recall Date: Apr 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING DOWN THE ROAD AND THE SHIFTER WARNING WOULD COME ON. ALL THE LIGHTS ON THE GEAR SHIFT WOULD COME ON IN RED AND I WOULD HAVE TO STOP AND TURN THE CAR OFF TO GET THEM TO RESET. THIS IS ON MY 2017 JEEP CHEROKEE LIMITED.
Corrective Action:
I WAS DRIVING DOWN THE ROAD AND THE SHIFTER WARNING WOULD COME ON. ALL THE LIGHTS ON THE GEAR SHIFT WOULD COME ON IN RED AND I WOULD HAVE TO STOP AND TURN THE CAR OFF TO GET THEM TO RESET. THIS IS ON MY 2017 JEEP CHEROKEE LIMITED.
Additional Notes:
I WAS DRIVING DOWN THE ROAD AND THE SHIFTER WARNING WOULD COME ON. ALL THE LIGHTS ON THE GEAR SHIFT WOULD COME ON IN RED AND I WOULD HAVE TO STOP AND TURN THE CAR OFF TO GET THEM TO RESET. THIS IS ON MY 2017 JEEP CHEROKEE LIMITED.
Mfg Campaign: 11319318
Recall Date: Mar 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SHIFTER SERVICE WARNING ON DASH. UPON START UP THE DASH MESSAGE CENTER OCCASIONALLY SHOWS "SHIFTER SERVICE" AND ALL OF THE SELECTOR LIGHTS ON THE CONSOLE ARE LIT. YOU CANNOT SHIFT INTO DRIVE. YOU MUST STOP THE ENGINE AND RESTART IN ORDER TO PROCEED. THIS OCCURS ON START UP AND OCCASIONALLY ONLY.
Corrective Action:
SHIFTER SERVICE WARNING ON DASH. UPON START UP THE DASH MESSAGE CENTER OCCASIONALLY SHOWS "SHIFTER SERVICE" AND ALL OF THE SELECTOR LIGHTS ON THE CONSOLE ARE LIT. YOU CANNOT SHIFT INTO DRIVE. YOU MUST STOP THE ENGINE AND RESTART IN ORDER TO PROCEED. THIS OCCURS ON START UP AND OCCASIONALLY ONLY.
Additional Notes:
SHIFTER SERVICE WARNING ON DASH. UPON START UP THE DASH MESSAGE CENTER OCCASIONALLY SHOWS "SHIFTER SERVICE" AND ALL OF THE SELECTOR LIGHTS ON THE CONSOLE ARE LIT. YOU CANNOT SHIFT INTO DRIVE. YOU MUST STOP THE ENGINE AND RESTART IN ORDER TO PROCEED. THIS OCCURS ON START UP AND OCCASIONALLY ONLY.
Mfg Campaign: 11319121
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
MY JEEP CONTINUES TO SAY TO CHECK THE AIRBAG.. IF SOMEONE IS SITTING THE PASSENGER SEAT WITH SEAT BELT LOCKED, IT CONTINUES TO BEEP AND SHOW THAT THE SEATBELT IS NOT BUCKLED
Corrective Action:
MY JEEP CONTINUES TO SAY TO CHECK THE AIRBAG.. IF SOMEONE IS SITTING THE PASSENGER SEAT WITH SEAT BELT LOCKED, IT CONTINUES TO BEEP AND SHOW THAT THE SEATBELT IS NOT BUCKLED
Additional Notes:
MY JEEP CONTINUES TO SAY TO CHECK THE AIRBAG.. IF SOMEONE IS SITTING THE PASSENGER SEAT WITH SEAT BELT LOCKED, IT CONTINUES TO BEEP AND SHOW THAT THE SEATBELT IS NOT BUCKLED
Mfg Campaign: 11319144
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD ISSUE WITH HAVE TO GET THE OIL CHANGED WAY TO MANY TIMES SINCE I HAVE HAD THIS VEHICLE. I USUALLY CAN ONLY GO ABOUT 1000 MILES BEFORE I HAVE TO CHANGE THE OIL, OR ADD OIL TO IT. I HAVE CONTINUED TO MAKE MENTION OF THIS, AND THE WORKERS FROM THE DEALERSHIP, KEEP TELLING ME NOTHING IS WRONG AND IT JUST NEEDS AND OIL CHANGE. I HAVE HAD 11 OIL CHANGES, AND WILL BE GOING TOMORROW FOR ANOTHER, AND HAVE HAD TO PUT COUNTLESS AMOUNTS OF BOTTLES OF OIL INTO MY JEEP. ITS VERY FRUSTRATING.
Corrective Action:
I HAVE HAD ISSUE WITH HAVE TO GET THE OIL CHANGED WAY TO MANY TIMES SINCE I HAVE HAD THIS VEHICLE. I USUALLY CAN ONLY GO ABOUT 1000 MILES BEFORE I HAVE TO CHANGE THE OIL, OR ADD OIL TO IT. I HAVE CONTINUED TO MAKE MENTION OF THIS, AND THE WORKERS FROM THE DEALERSHIP, KEEP TELLING ME NOTHING IS WRONG AND IT JUST NEEDS AND OIL CHANGE. I HAVE HAD 11 OIL CHANGES, AND WILL BE GOING TOMORROW FOR ANOTHER, AND HAVE HAD TO PUT COUNTLESS AMOUNTS OF BOTTLES OF OIL INTO MY JEEP. ITS VERY FRUSTRATING.
Additional Notes:
I HAVE HAD ISSUE WITH HAVE TO GET THE OIL CHANGED WAY TO MANY TIMES SINCE I HAVE HAD THIS VEHICLE. I USUALLY CAN ONLY GO ABOUT 1000 MILES BEFORE I HAVE TO CHANGE THE OIL, OR ADD OIL TO IT. I HAVE CONTINUED TO MAKE MENTION OF THIS, AND THE WORKERS FROM THE DEALERSHIP, KEEP TELLING ME NOTHING IS WRONG AND IT JUST NEEDS AND OIL CHANGE. I HAVE HAD 11 OIL CHANGES, AND WILL BE GOING TOMORROW FOR ANOTHER, AND HAVE HAD TO PUT COUNTLESS AMOUNTS OF BOTTLES OF OIL INTO MY JEEP. ITS VERY FRUSTRATING.
Mfg Campaign: 11319151
Recall Date: Mar 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Corrective Action:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Additional Notes:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Mfg Campaign: 11318383
Recall Date: Mar 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Corrective Action:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Additional Notes:
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Mfg Campaign: 11318383
Recall Date: Mar 17, 2020
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