Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Corrective Action:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Additional Notes:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Mfg Campaign: 11173572
Recall Date: Feb 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Corrective Action:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Additional Notes:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Mfg Campaign: 11173572
Recall Date: Feb 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Corrective Action:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Additional Notes:
THE SERVICE SHIFTER MESSAGE DISPLAYS ON THE SCREEN AND YOU CAN'T TELL IF THE THE IS IN DPRN BECUASE ALL THE LIGHTS ARE RED. THE CAR SOMETIMES WILL NOT SHIFT OUT OF GEAR. OR JERKS WHEN IT FINALLY DOES. THIS CARE HESITATES WHILE IN MOTION AND AS WELL AS WHEN STATIONARY AND TRYING TO MOVE. THIS IS VERY DANGEROUS. I HAVE TAKEN THIS VEHICLE TO THE DEALER WHO STATED THAT THE RECALL THEY HAD WAS ONLY FOR A SOFTWARE UPDATE WITH THE SHIFTER BUT THIS ISSUE SHOULD ALSO BE A RECALL WITH THEM COVERING THE REPAIRS. I HAVE LESS THAN 50K MILES THERE IS NO REASON WHY I SHOULD HAVE TO COVER THE EXPENSE OF REPLACING THE SHIFTER ASSEMBLY BECUASE THE SHIFTER IS NOT COVERED UNDER THE WARRANTY THEY SELL YOU.
Mfg Campaign: 11173572
Recall Date: Feb 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING AT REGULAR SPEED MY CAR HAS STOPPED RUNNING. I WAS ABLE TO MANEUVER TO THE SIDE & WAIT SEVERAL MINUTES BEFORE IT RESTARTED. MY HEAT HAS STOPPED WORKING - I TOOK IT TO BE LOOKED AT & WAS TOLD THE "HARNESS" IS CORRODED. MY CAR HAS $43K MILES - HOW CAN THIS BE ALREADY? *DT *DT*JB
Corrective Action:
WHILE DRIVING AT REGULAR SPEED MY CAR HAS STOPPED RUNNING. I WAS ABLE TO MANEUVER TO THE SIDE & WAIT SEVERAL MINUTES BEFORE IT RESTARTED. MY HEAT HAS STOPPED WORKING - I TOOK IT TO BE LOOKED AT & WAS TOLD THE "HARNESS" IS CORRODED. MY CAR HAS $43K MILES - HOW CAN THIS BE ALREADY? *DT *DT*JB
Additional Notes:
WHILE DRIVING AT REGULAR SPEED MY CAR HAS STOPPED RUNNING. I WAS ABLE TO MANEUVER TO THE SIDE & WAIT SEVERAL MINUTES BEFORE IT RESTARTED. MY HEAT HAS STOPPED WORKING - I TOOK IT TO BE LOOKED AT & WAS TOLD THE "HARNESS" IS CORRODED. MY CAR HAS $43K MILES - HOW CAN THIS BE ALREADY? *DT *DT*JB
Mfg Campaign: 11173234
Recall Date: Jan 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLS AND DIES WITHOUT WARNING WHILE DRIVING. AFTER SHUTDOWN A MESSAGE ON THE DASH TELLS YOU TO PUT IT INTO PARK TO START THE CAR AGAIN, ENGINE WILL RESTART AFTER 2 MIN BUT WILL FAIL TO RESTART IF YOU TRY SOONER. VERY DANGEROUS, THIS HAS HAPPENED 6 TIMES NOW WHILE DRIVING. STARTED AT 33K MILES AND I AM NOW AT 42K, 1ST TIME DEALER SAID FILL UP OIL, 2ND TIME SERVICE DEPT SAID NOTHING WRONG BUT UPDATED SOFTWARE, 3RD TIME SERVICE DEPARTMENT HAS NEVER HEARD OF THIS BEFORE AND NO IDEA BUT TOLD ME TO TRADE MY CAR IN FOR SOMETHING ELSE. VERY DANGEROUS AS HAS HAPPENED ON A FREEWAY WHILE MOVING, EACH TIME IS WITHOUT WARNING AND YOU LOSE ALL ENGINE AND POWER. *BF *DT*JB
Corrective Action:
ENGINE STALLS AND DIES WITHOUT WARNING WHILE DRIVING. AFTER SHUTDOWN A MESSAGE ON THE DASH TELLS YOU TO PUT IT INTO PARK TO START THE CAR AGAIN, ENGINE WILL RESTART AFTER 2 MIN BUT WILL FAIL TO RESTART IF YOU TRY SOONER. VERY DANGEROUS, THIS HAS HAPPENED 6 TIMES NOW WHILE DRIVING. STARTED AT 33K MILES AND I AM NOW AT 42K, 1ST TIME DEALER SAID FILL UP OIL, 2ND TIME SERVICE DEPT SAID NOTHING WRONG BUT UPDATED SOFTWARE, 3RD TIME SERVICE DEPARTMENT HAS NEVER HEARD OF THIS BEFORE AND NO IDEA BUT TOLD ME TO TRADE MY CAR IN FOR SOMETHING ELSE. VERY DANGEROUS AS HAS HAPPENED ON A FREEWAY WHILE MOVING, EACH TIME IS WITHOUT WARNING AND YOU LOSE ALL ENGINE AND POWER. *BF *DT*JB
Additional Notes:
ENGINE STALLS AND DIES WITHOUT WARNING WHILE DRIVING. AFTER SHUTDOWN A MESSAGE ON THE DASH TELLS YOU TO PUT IT INTO PARK TO START THE CAR AGAIN, ENGINE WILL RESTART AFTER 2 MIN BUT WILL FAIL TO RESTART IF YOU TRY SOONER. VERY DANGEROUS, THIS HAS HAPPENED 6 TIMES NOW WHILE DRIVING. STARTED AT 33K MILES AND I AM NOW AT 42K, 1ST TIME DEALER SAID FILL UP OIL, 2ND TIME SERVICE DEPT SAID NOTHING WRONG BUT UPDATED SOFTWARE, 3RD TIME SERVICE DEPARTMENT HAS NEVER HEARD OF THIS BEFORE AND NO IDEA BUT TOLD ME TO TRADE MY CAR IN FOR SOMETHING ELSE. VERY DANGEROUS AS HAS HAPPENED ON A FREEWAY WHILE MOVING, EACH TIME IS WITHOUT WARNING AND YOU LOSE ALL ENGINE AND POWER. *BF *DT*JB
Mfg Campaign: 11173170
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Corrective Action:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Additional Notes:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Mfg Campaign: 11172783
Recall Date: Jan 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Corrective Action:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Additional Notes:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Mfg Campaign: 11172783
Recall Date: Jan 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Corrective Action:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Additional Notes:
WHILE DRIVING ON A RESIDENTIAL STREET, MY 2016 JEEP CHEROKEE LATITUDE WITH 45,196 MILES DISPLAYED THE "SERVICE SHIFTER" MESSAGE ON THE DASHBOARD. THE PRND SHIFTER LIGHTS WERE ALL LIT UP RED. PULLED OVER, PUT THE CAR IN PARK, RESTARTED THE VEHICLE AND THE MESSAGE DID NOT APPEAR. LATER IN THE DAY, THE RADIO DISPLAY STOPPED WORKING. SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP.
Mfg Campaign: 11172783
Recall Date: Jan 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE IS BURNING OIL BETWEEN CHANGES, IT SHUTS OFF IN THE MIDDLE OF DRIVING ON A ROAD BECAUSE IT HAS NO OIL. NO WARNING MESSAGES OR LIGHTS POP UP. I HAVE ALMOST BEEN HIT BY OTHER CARS TWICE (WITH A CHILD IN THE BACKSEAT) BECAUSE THE CAR SHUTS DOWN AND THERE IS NO OIL IN THE CAR. MY SCREEN SAYS I HAVE OVER 50% REMAINING UNTIL THE NEXT OIL CHANGE! I WAS DRIVING DOWN THE ROAD, AND THE VEHICLE SHUT OFF AND I WAS ALMOST HIT BY OTHER CARS!
Corrective Action:
THE VEHICLE IS BURNING OIL BETWEEN CHANGES, IT SHUTS OFF IN THE MIDDLE OF DRIVING ON A ROAD BECAUSE IT HAS NO OIL. NO WARNING MESSAGES OR LIGHTS POP UP. I HAVE ALMOST BEEN HIT BY OTHER CARS TWICE (WITH A CHILD IN THE BACKSEAT) BECAUSE THE CAR SHUTS DOWN AND THERE IS NO OIL IN THE CAR. MY SCREEN SAYS I HAVE OVER 50% REMAINING UNTIL THE NEXT OIL CHANGE! I WAS DRIVING DOWN THE ROAD, AND THE VEHICLE SHUT OFF AND I WAS ALMOST HIT BY OTHER CARS!
Additional Notes:
THE VEHICLE IS BURNING OIL BETWEEN CHANGES, IT SHUTS OFF IN THE MIDDLE OF DRIVING ON A ROAD BECAUSE IT HAS NO OIL. NO WARNING MESSAGES OR LIGHTS POP UP. I HAVE ALMOST BEEN HIT BY OTHER CARS TWICE (WITH A CHILD IN THE BACKSEAT) BECAUSE THE CAR SHUTS DOWN AND THERE IS NO OIL IN THE CAR. MY SCREEN SAYS I HAVE OVER 50% REMAINING UNTIL THE NEXT OIL CHANGE! I WAS DRIVING DOWN THE ROAD, AND THE VEHICLE SHUT OFF AND I WAS ALMOST HIT BY OTHER CARS!
Mfg Campaign: 11172832
Recall Date: Jan 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER CAME ON IN MY JEEP AND WOULD NOT DRIVE/SHIFT GOING DOWN THE INTERSTATE IN A LOT OF TRAFFIC. MY FAMILY COULD HAVE BEEN KILLED! CARS WERE SWERVING AROUND ME, BLOWING THEIR HORNS, AND I COULDN'T EVEN STEP ON THE GAS TO TRY TO GET OFF THE ROAD ON TO THE SHOULDER. ABOUT 30 MINUTES BEFORE THAT HAPPENED MY 16 YEAR OLD DAUGHTER WAS DRIVING. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOMEONE GETS KILLED!!!
Corrective Action:
SERVICE SHIFTER CAME ON IN MY JEEP AND WOULD NOT DRIVE/SHIFT GOING DOWN THE INTERSTATE IN A LOT OF TRAFFIC. MY FAMILY COULD HAVE BEEN KILLED! CARS WERE SWERVING AROUND ME, BLOWING THEIR HORNS, AND I COULDN'T EVEN STEP ON THE GAS TO TRY TO GET OFF THE ROAD ON TO THE SHOULDER. ABOUT 30 MINUTES BEFORE THAT HAPPENED MY 16 YEAR OLD DAUGHTER WAS DRIVING. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOMEONE GETS KILLED!!!
Additional Notes:
SERVICE SHIFTER CAME ON IN MY JEEP AND WOULD NOT DRIVE/SHIFT GOING DOWN THE INTERSTATE IN A LOT OF TRAFFIC. MY FAMILY COULD HAVE BEEN KILLED! CARS WERE SWERVING AROUND ME, BLOWING THEIR HORNS, AND I COULDN'T EVEN STEP ON THE GAS TO TRY TO GET OFF THE ROAD ON TO THE SHOULDER. ABOUT 30 MINUTES BEFORE THAT HAPPENED MY 16 YEAR OLD DAUGHTER WAS DRIVING. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOMEONE GETS KILLED!!!
Mfg Campaign: 11171761
Recall Date: Jan 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Corrective Action:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Additional Notes:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Mfg Campaign: 11171083
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Corrective Action:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Additional Notes:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Mfg Campaign: 11171083
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Corrective Action:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Additional Notes:
THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY LOCAL ROAD AT PA. JEEP DEALERSHIP SAID IT WAS COMPUTER UPDATING, I COULD NOT GET IT. AFTER FIRST TIME THEY REPAIRED IT, I DID FEEL SOMETHING WIRED WITH THE CAR. SO I BROUGHT IT BACK TO JEEP DEALERSHIP TWO MORE TIME FOR DIAGNOSE. THEY ALL SAID THE CAR HAD NO PROBLEM. NOT EVEN A MONTH, IT HAPPENED AGAIN. SUDDENLY STOP! THIS TIME THEY STILL TRYING TO FIX IT FOR ME, BUT I COULD NOT TRUST JEEP AGAIN. I MEAN IF THEY CAN FIX IT, IT WOULD NOT HAPPENED AGAIN AFTER THREE TIME WHAT EVER FIX OR DIAGNOSE.
Mfg Campaign: 11171083
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Corrective Action:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Additional Notes:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Mfg Campaign: 11170151
Recall Date: Jan 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Corrective Action:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Additional Notes:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Mfg Campaign: 11170151
Recall Date: Jan 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Corrective Action:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Additional Notes:
OUR 2016 JEEP CHEROKEE (LATITUDE 4WD) HAS BEEN STALLING AFTER A COLD START. THE BATTERY INDICATOR FLASHES AND THEN REGISTERS A MESSAGE TO PLACE THE CAR IN P TO SHIFT INTO GEAR. I HAVE BEEN ABLE TO RESTART THE CAR AFTER WAITING 30-60 SEC, SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS AT THE DEALERSHIP ON 1/14/19 AND I WAS TOLD THAT THERE WASN'T ANY OIL ON THE DIPSTICK. THE ENGINE IS POSSIBLY BURNING OIL BUT THERE ARE NO INDICATORS OR STATUS UPDATES WHEN THE SYSTEM IS CHECKED. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE AWARE OF AN ENGINE ISSUE WITH THE 2016 JEEP CHEROKEE. AN OIL CONSUMPTION TEST IS NEEDED BEFORE THE ENGINE CAN BE REPLACED (IF NEEDED). OIL CONSUMPTION TEST INITIATED 1/14/19. CHRYSLER/JEEP IS AWARE OF THIS ISSUE AND HAS NOT ISSUED A SAFETY RECALL. NEGLIGENCE BY CHRYSLER FOR NOT RESPONDING TO THIS SIGNIFICANT DEFECT AND SAFETY ISSUE.
Mfg Campaign: 11170151
Recall Date: Jan 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISON SERVICES
Corrective Action:
TRANSMISON SERVICES
Additional Notes:
TRANSMISON SERVICES
Mfg Campaign: 11170214
Recall Date: Jan 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Corrective Action:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Additional Notes:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Mfg Campaign: 11169962
Recall Date: Jan 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Corrective Action:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Additional Notes:
ABOUT A MONTH AGO, MY 2016 JEEP STARTED TO STALL AS I WAS DRIVING THE VEHICLE. THE STEERING WHEEL LOCKS AND THE BATTERY SIGN FLASHES, THEN THE CAR TELLS ME TO PLACE THE CAR IN PARK. I SHUT THE CAR OFF, WAIT ABOUT TWO MINUTES THEN RESTART THE CAR. SOMETIMES I WILL MAKE IT TO MY DESTINATION, SOMETIMES IT STALLS ON ME AGAIN. IT'S HAPPENED TOO MANY TIMES, AND I SCARED TO DRIVE THE CAR ANYMORE. IT HAS BEEN IN A SHOP FOR THREE WEEKS NOW, AND THERE IS NOTHING THAT THEY CAN FIND WRONG WITH THE VEHICLE. THEY HOOK IT UP TO A MACHINE, BUT NO ERROR MESSAGES ARE REPORTED TO THEM. *DT*JB
Mfg Campaign: 11169962
Recall Date: Jan 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE SHUT OFF WHILE MY HUSBAND WAS DRIVING.TOOK VEHICLE TO DEALERSHIP. WAS 3 QUARTS LOW. WE HAVE BEEN TOLD BY THE DEALERSHIP THAT THEIR HANDS ARE TIED, THAT THIS ENGINE USES ABOUT A QUART OF OIL EVERY 1000 MILES BUT THE ENGINE IS DESIGNED TO SHUT OFF BEFORE IT WOULD BLOW ENGINE. MY HUSBAND TOLD THE DEALERSHIP THAT IF THEY PUT AN ENGINE IN A VEHICLE THAT USES OILS THIS WAY THEY SHOULD LET PEOPLE KNOW. WE HAVE TALKED TO CHRYSLER WITH NOTHING OTHER THAN HAVE AN OIL CONSUMPTION TEST DONE WHICH WE DID. WE NOW KEEP OIL AND CHECK ON A REGULAR BASIS
Corrective Action:
VEHICLE SHUT OFF WHILE MY HUSBAND WAS DRIVING.TOOK VEHICLE TO DEALERSHIP. WAS 3 QUARTS LOW. WE HAVE BEEN TOLD BY THE DEALERSHIP THAT THEIR HANDS ARE TIED, THAT THIS ENGINE USES ABOUT A QUART OF OIL EVERY 1000 MILES BUT THE ENGINE IS DESIGNED TO SHUT OFF BEFORE IT WOULD BLOW ENGINE. MY HUSBAND TOLD THE DEALERSHIP THAT IF THEY PUT AN ENGINE IN A VEHICLE THAT USES OILS THIS WAY THEY SHOULD LET PEOPLE KNOW. WE HAVE TALKED TO CHRYSLER WITH NOTHING OTHER THAN HAVE AN OIL CONSUMPTION TEST DONE WHICH WE DID. WE NOW KEEP OIL AND CHECK ON A REGULAR BASIS
Additional Notes:
VEHICLE SHUT OFF WHILE MY HUSBAND WAS DRIVING.TOOK VEHICLE TO DEALERSHIP. WAS 3 QUARTS LOW. WE HAVE BEEN TOLD BY THE DEALERSHIP THAT THEIR HANDS ARE TIED, THAT THIS ENGINE USES ABOUT A QUART OF OIL EVERY 1000 MILES BUT THE ENGINE IS DESIGNED TO SHUT OFF BEFORE IT WOULD BLOW ENGINE. MY HUSBAND TOLD THE DEALERSHIP THAT IF THEY PUT AN ENGINE IN A VEHICLE THAT USES OILS THIS WAY THEY SHOULD LET PEOPLE KNOW. WE HAVE TALKED TO CHRYSLER WITH NOTHING OTHER THAN HAVE AN OIL CONSUMPTION TEST DONE WHICH WE DID. WE NOW KEEP OIL AND CHECK ON A REGULAR BASIS
Mfg Campaign: 11169992
Recall Date: Jan 14, 2019
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