Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500 and Chevrolet Silverado 1500 and 2015 GMC Sierra 2500 and 3500, and Chevrolet Silverado 2500 and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202309680
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
424 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
5 MINUTES AFTER STARTING MY TRUCK, I WAS DRIVING ON A SIDE ROAD, TO WORK, WITH THE REAR WINDOW DEFROST ON, WHEN I HEARD A HISSING SOUND THEN STARTED TO SMELL SOMETHING BURNING, FROM BEHIND ME. I LOOK IN MY REARVIEW MIRROR AND SAW SMOKE COMING FROM ABOVE/BEHIND THE PASSENGER SEAT. I QUICKLY PULLED OVER, JUMPED OUT AND AS I WAS LOOKING FOR THE SOURCE OF THE SMOKE, I SAW SPARKS JUMP FROM THE REAR WINDOW DEFROST THEN "BANG" LIKE A GUN FIRING: THE REAR DRIVER'S SIDE PASSENGER WINDOW SHATTERED. THE AIR TEMP WAS 3F. I IMMEDIATELY DROVE TO A CHEVY/GMC DEALERSHIP 4 MILES AWAY. THEY TOLD ME TO REPORT TO THE GMC CUSTOMER CARE LINE. NO MENTION OF A RECALL WAS MADE TO ME. THOUGH IT APPEARS THERE IS ONE. IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT, INFRONT OF THE WINDOW, I DO FEEL THIS MAY HAVE CAUSED THEM HARM. ## VIN PASSED ## GMC 2016 ##
Corrective Action:
5 MINUTES AFTER STARTING MY TRUCK, I WAS DRIVING ON A SIDE ROAD, TO WORK, WITH THE REAR WINDOW DEFROST ON, WHEN I HEARD A HISSING SOUND THEN STARTED TO SMELL SOMETHING BURNING, FROM BEHIND ME. I LOOK IN MY REARVIEW MIRROR AND SAW SMOKE COMING FROM ABOVE/BEHIND THE PASSENGER SEAT. I QUICKLY PULLED OVER, JUMPED OUT AND AS I WAS LOOKING FOR THE SOURCE OF THE SMOKE, I SAW SPARKS JUMP FROM THE REAR WINDOW DEFROST THEN "BANG" LIKE A GUN FIRING: THE REAR DRIVER'S SIDE PASSENGER WINDOW SHATTERED. THE AIR TEMP WAS 3F. I IMMEDIATELY DROVE TO A CHEVY/GMC DEALERSHIP 4 MILES AWAY. THEY TOLD ME TO REPORT TO THE GMC CUSTOMER CARE LINE. NO MENTION OF A RECALL WAS MADE TO ME. THOUGH IT APPEARS THERE IS ONE. IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT, INFRONT OF THE WINDOW, I DO FEEL THIS MAY HAVE CAUSED THEM HARM. ## VIN PASSED ## GMC 2016 ##
Additional Notes:
5 MINUTES AFTER STARTING MY TRUCK, I WAS DRIVING ON A SIDE ROAD, TO WORK, WITH THE REAR WINDOW DEFROST ON, WHEN I HEARD A HISSING SOUND THEN STARTED TO SMELL SOMETHING BURNING, FROM BEHIND ME. I LOOK IN MY REARVIEW MIRROR AND SAW SMOKE COMING FROM ABOVE/BEHIND THE PASSENGER SEAT. I QUICKLY PULLED OVER, JUMPED OUT AND AS I WAS LOOKING FOR THE SOURCE OF THE SMOKE, I SAW SPARKS JUMP FROM THE REAR WINDOW DEFROST THEN "BANG" LIKE A GUN FIRING: THE REAR DRIVER'S SIDE PASSENGER WINDOW SHATTERED. THE AIR TEMP WAS 3F. I IMMEDIATELY DROVE TO A CHEVY/GMC DEALERSHIP 4 MILES AWAY. THEY TOLD ME TO REPORT TO THE GMC CUSTOMER CARE LINE. NO MENTION OF A RECALL WAS MADE TO ME. THOUGH IT APPEARS THERE IS ONE. IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT, INFRONT OF THE WINDOW, I DO FEEL THIS MAY HAVE CAUSED THEM HARM. ## VIN PASSED ## GMC 2016 ##
Mfg Campaign: 11309350
Recall Date: Feb 15, 2020
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Corrective Action:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Additional Notes:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Mfg Campaign: 11308796
Recall Date: Feb 12, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Corrective Action:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Additional Notes:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Mfg Campaign: 11308796
Recall Date: Feb 12, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Corrective Action:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Additional Notes:
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Mfg Campaign: 11308796
Recall Date: Feb 12, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I REMOTE STARTED MY VEHICLE, DROVE TO TOWN, SMELT SOMETHING BURNING. REAR WINDOW SHATTERED DRIVER SIDE
Corrective Action:
I REMOTE STARTED MY VEHICLE, DROVE TO TOWN, SMELT SOMETHING BURNING. REAR WINDOW SHATTERED DRIVER SIDE
Additional Notes:
I REMOTE STARTED MY VEHICLE, DROVE TO TOWN, SMELT SOMETHING BURNING. REAR WINDOW SHATTERED DRIVER SIDE
Mfg Campaign: 11308149
Recall Date: Feb 10, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11307729
Recall Date: Feb 7, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED SEVERAL GAUGES BECAME INOPERABLE. THE DRIVER INFORMATION SYSTEM ILLUMINATED A CODE AND THE POWER STEERING CEASED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC DEALER. (2010 E MAIN ST, OWOSSO, MI 48867, (888) 399-4101) ON EIGHT OCCASIONS HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURES. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING, THE STABILITY TRAC ACTIVATED AND PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AT 50 MPH IN INCLEMENT WEATHER. AN AUDIBLE CHIME WAS HEARD BEFORE THE POWER STEERING CEASED. THE BRAKE ALSO FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11307729
Recall Date: Feb 7, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Mfg Campaign: 11307368
Recall Date: Feb 5, 2020
General Motors, Llc
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING 15 MPH, A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE PRIOR TO HEARING A LOUD EXPLOSION. THE CONTACT STATED THAT HE NOTICED THAT THE REAR PASSENGER SIDE PANEL HAD SHATTERED. NO WARNING LIGHTS WERE ILLUMINATED HOWEVER, THE CONTACT STATED THAT THE VEHICLE WAS IN IN THE FOUR WHEEL DRIVE OPTION AS WELL AS THE REAR DEFROST SYSTEM WAS ENGAGED. THE CONTACT STATED THAT A DIAGNOSTIC AND REPAIR APPOINTMENT WAS SCHEDULED WITH PHILLIPS CHEVROLET (9700 W LINCOLN HWY, FRANKFORT, IL 60423). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,417.
Mfg Campaign: 11307368
Recall Date: Feb 5, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD IT TWICE NOW WHERE I PUSH ON THE BRAKES AND THE BRAKES BECOME SOFT AND THE TRUCK WON'T STOP. I NEARLY REAR ENDED A CAR THIS WEEKEND WHEN SUDDENLY THE BRAKES GRABBED BUT NOW I'M NERVOUS TO DRIVE IT IN FEAR OF CAUSING AN ACCIDENT OR INJURY I THINK IT'S SOMETHING GM SHOULD BE LOOKING INTO FOR A RECAL FOR THE SAFETY ISSUE IT CAUSES
Corrective Action:
I HAD IT TWICE NOW WHERE I PUSH ON THE BRAKES AND THE BRAKES BECOME SOFT AND THE TRUCK WON'T STOP. I NEARLY REAR ENDED A CAR THIS WEEKEND WHEN SUDDENLY THE BRAKES GRABBED BUT NOW I'M NERVOUS TO DRIVE IT IN FEAR OF CAUSING AN ACCIDENT OR INJURY I THINK IT'S SOMETHING GM SHOULD BE LOOKING INTO FOR A RECAL FOR THE SAFETY ISSUE IT CAUSES
Additional Notes:
I HAD IT TWICE NOW WHERE I PUSH ON THE BRAKES AND THE BRAKES BECOME SOFT AND THE TRUCK WON'T STOP. I NEARLY REAR ENDED A CAR THIS WEEKEND WHEN SUDDENLY THE BRAKES GRABBED BUT NOW I'M NERVOUS TO DRIVE IT IN FEAR OF CAUSING AN ACCIDENT OR INJURY I THINK IT'S SOMETHING GM SHOULD BE LOOKING INTO FOR A RECAL FOR THE SAFETY ISSUE IT CAUSES
Mfg Campaign: 11302105
Recall Date: Jan 26, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
8 SPEED TRANSMISSION SHUDDER AND JERK. HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES REGARDING THIS ISSUE, NOTHING HAS COMPLETELY FIX THE ISSUE.
Corrective Action:
8 SPEED TRANSMISSION SHUDDER AND JERK. HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES REGARDING THIS ISSUE, NOTHING HAS COMPLETELY FIX THE ISSUE.
Additional Notes:
8 SPEED TRANSMISSION SHUDDER AND JERK. HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES REGARDING THIS ISSUE, NOTHING HAS COMPLETELY FIX THE ISSUE.
Mfg Campaign: 11298939
Recall Date: Jan 13, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STARTED TRUCK WITH REAR DEFROST ON, LOUD GUN-LIKE SOUND AND SMOKE CAME FROM LEFT, REAR WINDOW AND LEFT WINDOW SHATTERED WHILE STATIONARY.
Corrective Action:
STARTED TRUCK WITH REAR DEFROST ON, LOUD GUN-LIKE SOUND AND SMOKE CAME FROM LEFT, REAR WINDOW AND LEFT WINDOW SHATTERED WHILE STATIONARY.
Additional Notes:
STARTED TRUCK WITH REAR DEFROST ON, LOUD GUN-LIKE SOUND AND SMOKE CAME FROM LEFT, REAR WINDOW AND LEFT WINDOW SHATTERED WHILE STATIONARY.
Mfg Campaign: 11298358
Recall Date: Jan 10, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE CONTACTED SARAH AT GMC CORPORATE ON 1/2 CONCERNING COVERING BRAKE REPAIR COSTS. AT THE END OF LAST YEAR, MY HUSBAND HAD INTERMITTENT BRAKE ISSUES WHILE DRIVING AT LOW SPEEDS. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER (MID-DEC, 2019). THIS BRAKE RECALL ISSUE WAS 'FIXED' BY FITZGERALD GMC IN ROCKVILLE, MD. HOWEVER, AFTER THE 'RECALL REAPIR,' TOWARD THE END OF DEC 2019 AND INTO JAN 2020, THE BRAKES CONTINUED TO RANDOMLY FUNCTION IMPROPERLY AT LOW SPEEDS. FITZGERALD WANTS TO CHARGE US FOR THE DIAGNOSTIC AND FOR REPAIRS ($1100). WE ARE HOPING THAT GMC WILL COVER THE COST OF FIXING THIS RECALL ISSUE, AS THE 'RECALL FIX' FROM FITZGERALD DID NOT RESOLVE THE BRAKE PROBLEM, AND IS A SAFETY CONCERN. I WE TOLD BY SARAH THAT GMC WOULD CONSIDER COVERING AS WE ARE JUST OUTSIDE THE WARRANTY BUT SHE WOULD HAVE TO ESCALATE THE REQUEST TO A SENIOR ADVISOR. TO DATE (1/10/20) WE HAVE NOT RECEIVED A RESPONSE FROM GMC AND OUR CAR SITS AT THE DEALERSHIP!
Corrective Action:
WE CONTACTED SARAH AT GMC CORPORATE ON 1/2 CONCERNING COVERING BRAKE REPAIR COSTS. AT THE END OF LAST YEAR, MY HUSBAND HAD INTERMITTENT BRAKE ISSUES WHILE DRIVING AT LOW SPEEDS. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER (MID-DEC, 2019). THIS BRAKE RECALL ISSUE WAS 'FIXED' BY FITZGERALD GMC IN ROCKVILLE, MD. HOWEVER, AFTER THE 'RECALL REAPIR,' TOWARD THE END OF DEC 2019 AND INTO JAN 2020, THE BRAKES CONTINUED TO RANDOMLY FUNCTION IMPROPERLY AT LOW SPEEDS. FITZGERALD WANTS TO CHARGE US FOR THE DIAGNOSTIC AND FOR REPAIRS ($1100). WE ARE HOPING THAT GMC WILL COVER THE COST OF FIXING THIS RECALL ISSUE, AS THE 'RECALL FIX' FROM FITZGERALD DID NOT RESOLVE THE BRAKE PROBLEM, AND IS A SAFETY CONCERN. I WE TOLD BY SARAH THAT GMC WOULD CONSIDER COVERING AS WE ARE JUST OUTSIDE THE WARRANTY BUT SHE WOULD HAVE TO ESCALATE THE REQUEST TO A SENIOR ADVISOR. TO DATE (1/10/20) WE HAVE NOT RECEIVED A RESPONSE FROM GMC AND OUR CAR SITS AT THE DEALERSHIP!
Additional Notes:
WE CONTACTED SARAH AT GMC CORPORATE ON 1/2 CONCERNING COVERING BRAKE REPAIR COSTS. AT THE END OF LAST YEAR, MY HUSBAND HAD INTERMITTENT BRAKE ISSUES WHILE DRIVING AT LOW SPEEDS. WE IMMEDIATELY TOOK THE TRUCK TO THE DEALER (MID-DEC, 2019). THIS BRAKE RECALL ISSUE WAS 'FIXED' BY FITZGERALD GMC IN ROCKVILLE, MD. HOWEVER, AFTER THE 'RECALL REAPIR,' TOWARD THE END OF DEC 2019 AND INTO JAN 2020, THE BRAKES CONTINUED TO RANDOMLY FUNCTION IMPROPERLY AT LOW SPEEDS. FITZGERALD WANTS TO CHARGE US FOR THE DIAGNOSTIC AND FOR REPAIRS ($1100). WE ARE HOPING THAT GMC WILL COVER THE COST OF FIXING THIS RECALL ISSUE, AS THE 'RECALL FIX' FROM FITZGERALD DID NOT RESOLVE THE BRAKE PROBLEM, AND IS A SAFETY CONCERN. I WE TOLD BY SARAH THAT GMC WOULD CONSIDER COVERING AS WE ARE JUST OUTSIDE THE WARRANTY BUT SHE WOULD HAVE TO ESCALATE THE REQUEST TO A SENIOR ADVISOR. TO DATE (1/10/20) WE HAVE NOT RECEIVED A RESPONSE FROM GMC AND OUR CAR SITS AT THE DEALERSHIP!
Mfg Campaign: 11298413
Recall Date: Jan 10, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HERE IS WHAT HAPPENED REGARDING THE REAR SLIDING-WINDOW SHATTERING (AND NEARLY A FIRE) IN MY 2016 SIERRA: ON JANUARY 1ST, 2020, I WAS DRIVING STRAIGHT AT APPROXIMATELY 30 MPH ON A SMOOTH, LEVEL CITY STREET (NO POTHOLES OR ROAD DEFECTS, ETC.) IN 25-DEGREE WEATHER WITH MY REAR-WINDOW DEFROSTER ON WHEN I SMELLED SOMETHING BURNING AND LOOKED IN MIRROR AND SAW SMOKE AND A FEW SECONDS LATER THE DRIVER'S SIDE GLASS-PANEL OF MY SLIDING REAR-WINDOW SHATTERED. THERE WAS NO ICE ON WINDOW AT THE TIME AND I HAD BEEN DRIVING APPROXIMATELY 7 MINUTES. I KNOW THAT GM HAS ACKNOWLEDGED THIS PROBLEM AND ISSUED A RECALL #N192220470 ON CANADIAN VEHICLES, AND THAT THERE IS A MAJOR FIRE HAZARD. I SPOKE WITH ANDERSON CHEVROLET AND GROSSINGER GMC THIS MORNING (JANUARY 2ND) AND WAS BASICALLY DISMISSED AND TOLD TO CALL GM ABOUT IT, THEY WON'T HELP ME.
Corrective Action:
HERE IS WHAT HAPPENED REGARDING THE REAR SLIDING-WINDOW SHATTERING (AND NEARLY A FIRE) IN MY 2016 SIERRA: ON JANUARY 1ST, 2020, I WAS DRIVING STRAIGHT AT APPROXIMATELY 30 MPH ON A SMOOTH, LEVEL CITY STREET (NO POTHOLES OR ROAD DEFECTS, ETC.) IN 25-DEGREE WEATHER WITH MY REAR-WINDOW DEFROSTER ON WHEN I SMELLED SOMETHING BURNING AND LOOKED IN MIRROR AND SAW SMOKE AND A FEW SECONDS LATER THE DRIVER'S SIDE GLASS-PANEL OF MY SLIDING REAR-WINDOW SHATTERED. THERE WAS NO ICE ON WINDOW AT THE TIME AND I HAD BEEN DRIVING APPROXIMATELY 7 MINUTES. I KNOW THAT GM HAS ACKNOWLEDGED THIS PROBLEM AND ISSUED A RECALL #N192220470 ON CANADIAN VEHICLES, AND THAT THERE IS A MAJOR FIRE HAZARD. I SPOKE WITH ANDERSON CHEVROLET AND GROSSINGER GMC THIS MORNING (JANUARY 2ND) AND WAS BASICALLY DISMISSED AND TOLD TO CALL GM ABOUT IT, THEY WON'T HELP ME.
Additional Notes:
HERE IS WHAT HAPPENED REGARDING THE REAR SLIDING-WINDOW SHATTERING (AND NEARLY A FIRE) IN MY 2016 SIERRA: ON JANUARY 1ST, 2020, I WAS DRIVING STRAIGHT AT APPROXIMATELY 30 MPH ON A SMOOTH, LEVEL CITY STREET (NO POTHOLES OR ROAD DEFECTS, ETC.) IN 25-DEGREE WEATHER WITH MY REAR-WINDOW DEFROSTER ON WHEN I SMELLED SOMETHING BURNING AND LOOKED IN MIRROR AND SAW SMOKE AND A FEW SECONDS LATER THE DRIVER'S SIDE GLASS-PANEL OF MY SLIDING REAR-WINDOW SHATTERED. THERE WAS NO ICE ON WINDOW AT THE TIME AND I HAD BEEN DRIVING APPROXIMATELY 7 MINUTES. I KNOW THAT GM HAS ACKNOWLEDGED THIS PROBLEM AND ISSUED A RECALL #N192220470 ON CANADIAN VEHICLES, AND THAT THERE IS A MAJOR FIRE HAZARD. I SPOKE WITH ANDERSON CHEVROLET AND GROSSINGER GMC THIS MORNING (JANUARY 2ND) AND WAS BASICALLY DISMISSED AND TOLD TO CALL GM ABOUT IT, THEY WON'T HELP ME.
Mfg Campaign: 11292554
Recall Date: Jan 2, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I RECEIVED A WARNING MESSAGE ON MY DIGITAL DASH DISPLAY WHICH INDICATED "SERVICE POWER STEERING" AND MY POWER STEERING STOPPED WORKING COMPLETELY. IT WAS IMPOSSIBLE TO STEER THE VEHICLE AND I HAD TO HAVE THE VEHICLE TOWED FOR SERVICE. THE VEHICLE WAS PARKED AT THE TIME THE WARNING CAME ON. THE MECHANIC WILL BE EVALUATING THE VEHICLE IN THE MORNING.
Corrective Action:
I RECEIVED A WARNING MESSAGE ON MY DIGITAL DASH DISPLAY WHICH INDICATED "SERVICE POWER STEERING" AND MY POWER STEERING STOPPED WORKING COMPLETELY. IT WAS IMPOSSIBLE TO STEER THE VEHICLE AND I HAD TO HAVE THE VEHICLE TOWED FOR SERVICE. THE VEHICLE WAS PARKED AT THE TIME THE WARNING CAME ON. THE MECHANIC WILL BE EVALUATING THE VEHICLE IN THE MORNING.
Additional Notes:
I RECEIVED A WARNING MESSAGE ON MY DIGITAL DASH DISPLAY WHICH INDICATED "SERVICE POWER STEERING" AND MY POWER STEERING STOPPED WORKING COMPLETELY. IT WAS IMPOSSIBLE TO STEER THE VEHICLE AND I HAD TO HAVE THE VEHICLE TOWED FOR SERVICE. THE VEHICLE WAS PARKED AT THE TIME THE WARNING CAME ON. THE MECHANIC WILL BE EVALUATING THE VEHICLE IN THE MORNING.
Mfg Campaign: 11296760
Recall Date: Jan 2, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2 TIMES NOW MY TRUCK BRAKES DID NOT WORK. I MEAN, THEY LITERALLY DIDNT WORK. THE FIRST TIME IT HAPPENED MY PICKUP ALMOST HIT MY HOUSE. THE SECOND TIME IT HAPPENED THE PICKUP HIT ANOTHER VEHICLE AT MY HOME CAUSING DAMAGE TO BOTH VEHICLES. I AM CURRENTLY IN FEAR OF DRIVING THIS PICKUP TRUCK DO TO THESE 2 BRAKE FAILURES. WILL THE NEXT CRASH ACTUALLY HURT SOMEONE? GMC NEEDS TO REPAIR THESE BRAKE FAILURE ISSUES. AGAIN, THERE WAS ABSOLUTELY NO BRAKES EVEN THOUGH I PRESSED ON THE BRAKE PEDAL AS HARD AS I COULD. THE PROPERTY DAMAGE AMOUNT FROM THE SECOND BRAKE FAILURE IS WELL OVER $2,000.00. PLEASE HAVE GMC REPAIR/FIX THIS PROBLEM SO I CAN DRIVE MY PICKUP WITHOUT WORRY AND MORE DAMAGE.
Corrective Action:
2 TIMES NOW MY TRUCK BRAKES DID NOT WORK. I MEAN, THEY LITERALLY DIDNT WORK. THE FIRST TIME IT HAPPENED MY PICKUP ALMOST HIT MY HOUSE. THE SECOND TIME IT HAPPENED THE PICKUP HIT ANOTHER VEHICLE AT MY HOME CAUSING DAMAGE TO BOTH VEHICLES. I AM CURRENTLY IN FEAR OF DRIVING THIS PICKUP TRUCK DO TO THESE 2 BRAKE FAILURES. WILL THE NEXT CRASH ACTUALLY HURT SOMEONE? GMC NEEDS TO REPAIR THESE BRAKE FAILURE ISSUES. AGAIN, THERE WAS ABSOLUTELY NO BRAKES EVEN THOUGH I PRESSED ON THE BRAKE PEDAL AS HARD AS I COULD. THE PROPERTY DAMAGE AMOUNT FROM THE SECOND BRAKE FAILURE IS WELL OVER $2,000.00. PLEASE HAVE GMC REPAIR/FIX THIS PROBLEM SO I CAN DRIVE MY PICKUP WITHOUT WORRY AND MORE DAMAGE.
Additional Notes:
2 TIMES NOW MY TRUCK BRAKES DID NOT WORK. I MEAN, THEY LITERALLY DIDNT WORK. THE FIRST TIME IT HAPPENED MY PICKUP ALMOST HIT MY HOUSE. THE SECOND TIME IT HAPPENED THE PICKUP HIT ANOTHER VEHICLE AT MY HOME CAUSING DAMAGE TO BOTH VEHICLES. I AM CURRENTLY IN FEAR OF DRIVING THIS PICKUP TRUCK DO TO THESE 2 BRAKE FAILURES. WILL THE NEXT CRASH ACTUALLY HURT SOMEONE? GMC NEEDS TO REPAIR THESE BRAKE FAILURE ISSUES. AGAIN, THERE WAS ABSOLUTELY NO BRAKES EVEN THOUGH I PRESSED ON THE BRAKE PEDAL AS HARD AS I COULD. THE PROPERTY DAMAGE AMOUNT FROM THE SECOND BRAKE FAILURE IS WELL OVER $2,000.00. PLEASE HAVE GMC REPAIR/FIX THIS PROBLEM SO I CAN DRIVE MY PICKUP WITHOUT WORRY AND MORE DAMAGE.
Mfg Campaign: 11289849
Recall Date: Dec 18, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Corrective Action:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Additional Notes:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Mfg Campaign: 11289775
Recall Date: Dec 17, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Corrective Action:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Additional Notes:
REAR WINDOW GLASS ON DRIVER SIDE OF SLIDING REAR WINDOW EXPLODED AFTER USING DEFROST IN COLD WEATHER WHILE DRIVING ON THE INTERSTATE.
Mfg Campaign: 11289775
Recall Date: Dec 17, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES HAD ALREADY BEEN REPAIRED BY DEALER UNDER RECALL PRIOR TO THIS INCIDENT. FOR SEVERAL WEEKS I NOTICED PROBLEMS. THE HILL ASSIST WOULD NOT HOLD EVEN WHEN BRAKING THE TRUCK ROLLED BACK ON HILLS. THE PETAL WOULD FEEL HARD LIKE SOMETHING WAS KEEPING IT FROM DEPRESSING. FINALLY, THE BRAKES FAILED AGAIN WHILE I WAS IN LINE AT A FAST FOOD RESTAURANT. ONE SECOND THEY WORKED, THE NEXT THEY DID NOT! I WAS MOVING SLOWLY AND ABLE TO PUT IT IN PARK. GOT OUT AND ASKED FOR HELP MOVING IT OUT OF LINE AND INTO A PARKING SPOT. I PUT IT BACK IN GEAR ONCE PEOPLE HAD STOPPED CROSS TRAFFIC AND ROLLED SLOWLY INTO A PARKING SPOT. APPROACHING THE LIGHT POLE, I DEPRESSED THE BRAKE AGAIN AND IT WOULD NOT DEPRESS. THERE WAS A SCRAPING SOUND AND I PUMPED THEM SEVERAL TIMES, BUT IT DIDN'T FEEL LIKE THERE WAS ANY GIVE AT ALL. I ROLLED TO CURB AND PUT INTO PARK. I HAD THE TRUCK TOWED TO DEALER, TRADED IT FOR ANOTHER CAR AND NEVER DRIVE AGAIN. DATE WAS NOVEMBER 15, 2019. 8:30 AM. THE TRUCK HAD APPROXIMATELY 50,750 MILES ON IT. VERY SCARY AND DANGEROUS AS THERE WERE MANY PEDESTRIANS INCLUDING CHILDREN IN PARKING LOT AND USING CROSSWALK WHICH TRANSECTS DRIVE LANE. THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED AT DEALER JUST A FEW WEEKS BEFORE, SO FIX OBVIOUSLY DID NOT WORK!!
Corrective Action:
BRAKES HAD ALREADY BEEN REPAIRED BY DEALER UNDER RECALL PRIOR TO THIS INCIDENT. FOR SEVERAL WEEKS I NOTICED PROBLEMS. THE HILL ASSIST WOULD NOT HOLD EVEN WHEN BRAKING THE TRUCK ROLLED BACK ON HILLS. THE PETAL WOULD FEEL HARD LIKE SOMETHING WAS KEEPING IT FROM DEPRESSING. FINALLY, THE BRAKES FAILED AGAIN WHILE I WAS IN LINE AT A FAST FOOD RESTAURANT. ONE SECOND THEY WORKED, THE NEXT THEY DID NOT! I WAS MOVING SLOWLY AND ABLE TO PUT IT IN PARK. GOT OUT AND ASKED FOR HELP MOVING IT OUT OF LINE AND INTO A PARKING SPOT. I PUT IT BACK IN GEAR ONCE PEOPLE HAD STOPPED CROSS TRAFFIC AND ROLLED SLOWLY INTO A PARKING SPOT. APPROACHING THE LIGHT POLE, I DEPRESSED THE BRAKE AGAIN AND IT WOULD NOT DEPRESS. THERE WAS A SCRAPING SOUND AND I PUMPED THEM SEVERAL TIMES, BUT IT DIDN'T FEEL LIKE THERE WAS ANY GIVE AT ALL. I ROLLED TO CURB AND PUT INTO PARK. I HAD THE TRUCK TOWED TO DEALER, TRADED IT FOR ANOTHER CAR AND NEVER DRIVE AGAIN. DATE WAS NOVEMBER 15, 2019. 8:30 AM. THE TRUCK HAD APPROXIMATELY 50,750 MILES ON IT. VERY SCARY AND DANGEROUS AS THERE WERE MANY PEDESTRIANS INCLUDING CHILDREN IN PARKING LOT AND USING CROSSWALK WHICH TRANSECTS DRIVE LANE. THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED AT DEALER JUST A FEW WEEKS BEFORE, SO FIX OBVIOUSLY DID NOT WORK!!
Additional Notes:
BRAKES HAD ALREADY BEEN REPAIRED BY DEALER UNDER RECALL PRIOR TO THIS INCIDENT. FOR SEVERAL WEEKS I NOTICED PROBLEMS. THE HILL ASSIST WOULD NOT HOLD EVEN WHEN BRAKING THE TRUCK ROLLED BACK ON HILLS. THE PETAL WOULD FEEL HARD LIKE SOMETHING WAS KEEPING IT FROM DEPRESSING. FINALLY, THE BRAKES FAILED AGAIN WHILE I WAS IN LINE AT A FAST FOOD RESTAURANT. ONE SECOND THEY WORKED, THE NEXT THEY DID NOT! I WAS MOVING SLOWLY AND ABLE TO PUT IT IN PARK. GOT OUT AND ASKED FOR HELP MOVING IT OUT OF LINE AND INTO A PARKING SPOT. I PUT IT BACK IN GEAR ONCE PEOPLE HAD STOPPED CROSS TRAFFIC AND ROLLED SLOWLY INTO A PARKING SPOT. APPROACHING THE LIGHT POLE, I DEPRESSED THE BRAKE AGAIN AND IT WOULD NOT DEPRESS. THERE WAS A SCRAPING SOUND AND I PUMPED THEM SEVERAL TIMES, BUT IT DIDN'T FEEL LIKE THERE WAS ANY GIVE AT ALL. I ROLLED TO CURB AND PUT INTO PARK. I HAD THE TRUCK TOWED TO DEALER, TRADED IT FOR ANOTHER CAR AND NEVER DRIVE AGAIN. DATE WAS NOVEMBER 15, 2019. 8:30 AM. THE TRUCK HAD APPROXIMATELY 50,750 MILES ON IT. VERY SCARY AND DANGEROUS AS THERE WERE MANY PEDESTRIANS INCLUDING CHILDREN IN PARKING LOT AND USING CROSSWALK WHICH TRANSECTS DRIVE LANE. THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED AT DEALER JUST A FEW WEEKS BEFORE, SO FIX OBVIOUSLY DID NOT WORK!!
Mfg Campaign: 11281691
Recall Date: Nov 22, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. AFTER THE CONTACT PARKED THE VEHICLE FROM BEING DRIVEN A SHORT DISTANCE, HE NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO NOTICED A SPARK OF FIRE ON THE INSIDE OF THE VEHICLE UNDERNEATH THE REAR WINDSHIELD WHERE THE DEFROST MECHANISM WAS LOCATED. THE CONTACT AND THE PASSENGER EXITED THE VEHICLE AND THE FIRE EXTINGUISHED ITSELF. THE FIRE DEPARTMENT WAS NOT CONTACTED. ALMOST IMMEDIATELY, THE REAR DRIVER'S SIDE WINDOW SHATTERED. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO GMC OF PERRYSBURG (LOCATED AT 26875 N DIXIE HWY, PERRYSBURG, OH 43551, 866-442-6919), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. AFTER THE CONTACT PARKED THE VEHICLE FROM BEING DRIVEN A SHORT DISTANCE, HE NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO NOTICED A SPARK OF FIRE ON THE INSIDE OF THE VEHICLE UNDERNEATH THE REAR WINDSHIELD WHERE THE DEFROST MECHANISM WAS LOCATED. THE CONTACT AND THE PASSENGER EXITED THE VEHICLE AND THE FIRE EXTINGUISHED ITSELF. THE FIRE DEPARTMENT WAS NOT CONTACTED. ALMOST IMMEDIATELY, THE REAR DRIVER'S SIDE WINDOW SHATTERED. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO GMC OF PERRYSBURG (LOCATED AT 26875 N DIXIE HWY, PERRYSBURG, OH 43551, 866-442-6919), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. AFTER THE CONTACT PARKED THE VEHICLE FROM BEING DRIVEN A SHORT DISTANCE, HE NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO NOTICED A SPARK OF FIRE ON THE INSIDE OF THE VEHICLE UNDERNEATH THE REAR WINDSHIELD WHERE THE DEFROST MECHANISM WAS LOCATED. THE CONTACT AND THE PASSENGER EXITED THE VEHICLE AND THE FIRE EXTINGUISHED ITSELF. THE FIRE DEPARTMENT WAS NOT CONTACTED. ALMOST IMMEDIATELY, THE REAR DRIVER'S SIDE WINDOW SHATTERED. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO GMC OF PERRYSBURG (LOCATED AT 26875 N DIXIE HWY, PERRYSBURG, OH 43551, 866-442-6919), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Mfg Campaign: 11278919
Recall Date: Nov 8, 2019
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