Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
448 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Corrective Action:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Additional Notes:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Mfg Campaign: 11593543
Recall Date: Jun 10, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Corrective Action:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Additional Notes:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Mfg Campaign: 11593543
Recall Date: Jun 10, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to park warning when I’m in park when I turn off vehicle
Corrective Action:
Shift to park warning when I’m in park when I turn off vehicle
Additional Notes:
Shift to park warning when I’m in park when I turn off vehicle
Mfg Campaign: 11590937
Recall Date: May 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Corrective Action:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Additional Notes:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Mfg Campaign: 11589301
Recall Date: May 17, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Corrective Action:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Additional Notes:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Mfg Campaign: 11589301
Recall Date: May 17, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Corrective Action:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Additional Notes:
The thermostat housing fails and is a known issue which causes the car to overheat and they said it will start of fire or shut down and loss of steering assist. The dealerships know about the issue and GMC does nothing leaving people with large repair bills or inoperable cars. the system won't let me upload my receipts here is the part #12678780 I was told by the dealership this is a known issue and they my emissions warranty only covers the thermostat but not the housing, but that they are 1 piece, playing games.....
Mfg Campaign: 11589301
Recall Date: May 17, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
bad torque converter lead to transmission replacement bad torque converter inspected by dealer car stopped starting difficulty shifting and catching up to speed while driving gmc california denied goodwill help
Corrective Action:
bad torque converter lead to transmission replacement bad torque converter inspected by dealer car stopped starting difficulty shifting and catching up to speed while driving gmc california denied goodwill help
Additional Notes:
bad torque converter lead to transmission replacement bad torque converter inspected by dealer car stopped starting difficulty shifting and catching up to speed while driving gmc california denied goodwill help
Mfg Campaign: 11588487
Recall Date: May 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Corrective Action:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Additional Notes:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Mfg Campaign: 11584183
Recall Date: Apr 20, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Corrective Action:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Additional Notes:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Mfg Campaign: 11584183
Recall Date: Apr 20, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Corrective Action:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Additional Notes:
The car needs an PCM upgrade because it’s lit up a code in randomly situation. Causing the vehicle to lose the water temperature gage, power steering wheel assistance reduced and ac stop working, gmc is aware of the problem even issued a technical bulletin in 2018, but instead of inform the clients about the defective part, they want the client with this problem to pay to upgrade a defective PCM that came out from factory with problem. Note the power steering wheel assistance is part of the safety of the car. The problem always existed in the car, it toke me 2 years to find the problem.
Mfg Campaign: 11584183
Recall Date: Apr 20, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We purchased this vehicle New in 2018. Gear Shift Problem. The vehicle displays a persistent “Shift to Park” warning on the dashboard. This usually occurs even when the gear selector is in the “Park” position and I have difficulty in Turning Off the Vehicle. The ignition remains active despite the gear selector being in “Park.” We have to go through all the gears - Drive - Neutral then Park then try to turn it off over and over. May take 5 or 6 tries before I can leave the car safely. Unintended Vehicle Movement: We believe the car is safely in the “Park” position and have exited the car and then it rolled. We have to jump back in and try to turn it off. I'm [XXX] and husband [XXX] and this is causing us injuries. It rolled one time and hit the Handicap Parking Sign in my parking space. It just missed hitting another car in a parking lot when it rolled about 3 times now. Called around to get it fixed but everyone says "it's been a problem for years and GMC has NO fix for it." Only temporary fix is to install new gear shifter or full transmission replacement, which owner has to pay for $700 to $3000 repair! We don't have 30,000 miles as of yet. We are low income, on Social Security and this should be a Recall since there are many complaints online for years. Praying we do not have a collision or terrible injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We purchased this vehicle New in 2018. Gear Shift Problem. The vehicle displays a persistent “Shift to Park” warning on the dashboard. This usually occurs even when the gear selector is in the “Park” position and I have difficulty in Turning Off the Vehicle. The ignition remains active despite the gear selector being in “Park.” We have to go through all the gears - Drive - Neutral then Park then try to turn it off over and over. May take 5 or 6 tries before I can leave the car safely. Unintended Vehicle Movement: We believe the car is safely in the “Park” position and have exited the car and then it rolled. We have to jump back in and try to turn it off. I'm [XXX] and husband [XXX] and this is causing us injuries. It rolled one time and hit the Handicap Parking Sign in my parking space. It just missed hitting another car in a parking lot when it rolled about 3 times now. Called around to get it fixed but everyone says "it's been a problem for years and GMC has NO fix for it." Only temporary fix is to install new gear shifter or full transmission replacement, which owner has to pay for $700 to $3000 repair! We don't have 30,000 miles as of yet. We are low income, on Social Security and this should be a Recall since there are many complaints online for years. Praying we do not have a collision or terrible injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We purchased this vehicle New in 2018. Gear Shift Problem. The vehicle displays a persistent “Shift to Park” warning on the dashboard. This usually occurs even when the gear selector is in the “Park” position and I have difficulty in Turning Off the Vehicle. The ignition remains active despite the gear selector being in “Park.” We have to go through all the gears - Drive - Neutral then Park then try to turn it off over and over. May take 5 or 6 tries before I can leave the car safely. Unintended Vehicle Movement: We believe the car is safely in the “Park” position and have exited the car and then it rolled. We have to jump back in and try to turn it off. I'm [XXX] and husband [XXX] and this is causing us injuries. It rolled one time and hit the Handicap Parking Sign in my parking space. It just missed hitting another car in a parking lot when it rolled about 3 times now. Called around to get it fixed but everyone says "it's been a problem for years and GMC has NO fix for it." Only temporary fix is to install new gear shifter or full transmission replacement, which owner has to pay for $700 to $3000 repair! We don't have 30,000 miles as of yet. We are low income, on Social Security and this should be a Recall since there are many complaints online for years. Praying we do not have a collision or terrible injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583975
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584108
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have this 2018 Acadia where all of a sudden, at random, the radiator fan runs on high constantly, the AC stops blowing cold air, the thermostat gauge on the dash drops to the C, and the Power Assist is reduced and pops up as a message on the dash as well. Sounds like this may be a common problem among Acadia's. It resets at random and everything appears to be normal for a while. In addition, there are no check engine lights and no codes to check. I have had this happening for over a year and had a dealership service the car but never said mentioned it as a problem. So now that it's out of warranty my and has more frequent occurrences now I''m more aware but now it's out of warranty. It comes up on an Acadia Forum as a common issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584108
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car does not recognize it is in park and has rolled into my garage door even though the shifter has been placed in the park position. Also it continues to alarm to "Shift to Park" and has caused 2 dead batteries.
Corrective Action:
Car does not recognize it is in park and has rolled into my garage door even though the shifter has been placed in the park position. Also it continues to alarm to "Shift to Park" and has caused 2 dead batteries.
Additional Notes:
Car does not recognize it is in park and has rolled into my garage door even though the shifter has been placed in the park position. Also it continues to alarm to "Shift to Park" and has caused 2 dead batteries.
Mfg Campaign: 11578939
Recall Date: Mar 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575479
Recall Date: Mar 5, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575479
Recall Date: Mar 5, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
4 years ago I would get a shift to park error. This meant my vehicle did not recognize that it was in park. This meant that my vehicle would not lock, turn off the radio or headlights. My husband tried to fix it, but it turned out to be a part that only a dealership could obtain. So $500 later my vehicle was fixed. This was a KNOWN problem affecting multiple vehicles/years. Fast forward to the third week of February this year. I again am getting this same error. Took it to the dealership and there is a switch along with a transmission control harness and jumper harness that needed replaced. These parts have to do with the original shifter that was replaced 4 years ago, but of course not covered. So now $668 dollars later my vehicle is fixed. This is another KNOWN issue and my repair paper says “replace per bulletin #19-NA-206. Now I am pissed. I want to know why these are not a recall. Both times were a HUGE SAFETY ISSUE. I could not lock my car for Pete’s sake. If my car was stolen, what is the first question my insurance company is asking? It would be “ WAS IT LOCKED?” Not to mention MY PERSONAL SAFETY. Anyone could get into my vehicle and wait for me or me and my grandchildren to get in the car. Does human trafficking ring any bells???? What is it that needs to be done to make this a damn recall?
Corrective Action:
4 years ago I would get a shift to park error. This meant my vehicle did not recognize that it was in park. This meant that my vehicle would not lock, turn off the radio or headlights. My husband tried to fix it, but it turned out to be a part that only a dealership could obtain. So $500 later my vehicle was fixed. This was a KNOWN problem affecting multiple vehicles/years. Fast forward to the third week of February this year. I again am getting this same error. Took it to the dealership and there is a switch along with a transmission control harness and jumper harness that needed replaced. These parts have to do with the original shifter that was replaced 4 years ago, but of course not covered. So now $668 dollars later my vehicle is fixed. This is another KNOWN issue and my repair paper says “replace per bulletin #19-NA-206. Now I am pissed. I want to know why these are not a recall. Both times were a HUGE SAFETY ISSUE. I could not lock my car for Pete’s sake. If my car was stolen, what is the first question my insurance company is asking? It would be “ WAS IT LOCKED?” Not to mention MY PERSONAL SAFETY. Anyone could get into my vehicle and wait for me or me and my grandchildren to get in the car. Does human trafficking ring any bells???? What is it that needs to be done to make this a damn recall?
Additional Notes:
4 years ago I would get a shift to park error. This meant my vehicle did not recognize that it was in park. This meant that my vehicle would not lock, turn off the radio or headlights. My husband tried to fix it, but it turned out to be a part that only a dealership could obtain. So $500 later my vehicle was fixed. This was a KNOWN problem affecting multiple vehicles/years. Fast forward to the third week of February this year. I again am getting this same error. Took it to the dealership and there is a switch along with a transmission control harness and jumper harness that needed replaced. These parts have to do with the original shifter that was replaced 4 years ago, but of course not covered. So now $668 dollars later my vehicle is fixed. This is another KNOWN issue and my repair paper says “replace per bulletin #19-NA-206. Now I am pissed. I want to know why these are not a recall. Both times were a HUGE SAFETY ISSUE. I could not lock my car for Pete’s sake. If my car was stolen, what is the first question my insurance company is asking? It would be “ WAS IT LOCKED?” Not to mention MY PERSONAL SAFETY. Anyone could get into my vehicle and wait for me or me and my grandchildren to get in the car. Does human trafficking ring any bells???? What is it that needs to be done to make this a damn recall?
Mfg Campaign: 11575486
Recall Date: Mar 5, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Leaving work on [XXX], my vehicle started sounding like a loud truck and it started to smoke. I immediately pull over because something smell like it was burning. That's when I call my insurance company to assist me. So, I had it tow to the nearest Mechanic Shop. It was a scary movement for me being along at night. I'm very upset about this had happen to my GMC 2018 Acadia, the Cadillac Converter left is defect. It is not drivable. It's at the shop for least a month. The Mechanic Shop have not received the parts because GMC has a back order. This is to long being without transportation. This is unfair where I continue to pay the monthly bill. Please, I asking to investigate on this matter. I called the Pep Boy Mechanic Shop today and the manager said it still on BACK ORDER. What happen to GMC products? Hope to hear from someone soon! Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Leaving work on [XXX], my vehicle started sounding like a loud truck and it started to smoke. I immediately pull over because something smell like it was burning. That's when I call my insurance company to assist me. So, I had it tow to the nearest Mechanic Shop. It was a scary movement for me being along at night. I'm very upset about this had happen to my GMC 2018 Acadia, the Cadillac Converter left is defect. It is not drivable. It's at the shop for least a month. The Mechanic Shop have not received the parts because GMC has a back order. This is to long being without transportation. This is unfair where I continue to pay the monthly bill. Please, I asking to investigate on this matter. I called the Pep Boy Mechanic Shop today and the manager said it still on BACK ORDER. What happen to GMC products? Hope to hear from someone soon! Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Leaving work on [XXX], my vehicle started sounding like a loud truck and it started to smoke. I immediately pull over because something smell like it was burning. That's when I call my insurance company to assist me. So, I had it tow to the nearest Mechanic Shop. It was a scary movement for me being along at night. I'm very upset about this had happen to my GMC 2018 Acadia, the Cadillac Converter left is defect. It is not drivable. It's at the shop for least a month. The Mechanic Shop have not received the parts because GMC has a back order. This is to long being without transportation. This is unfair where I continue to pay the monthly bill. Please, I asking to investigate on this matter. I called the Pep Boy Mechanic Shop today and the manager said it still on BACK ORDER. What happen to GMC products? Hope to hear from someone soon! Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11574345
Recall Date: Feb 27, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Thermostat fails frequently leading to reduced steering assist and temp gauge drops to below cold while fan runs on high. Along with sporadic blackout on all interior screens/instrument panel.
Corrective Action:
Thermostat fails frequently leading to reduced steering assist and temp gauge drops to below cold while fan runs on high. Along with sporadic blackout on all interior screens/instrument panel.
Additional Notes:
Thermostat fails frequently leading to reduced steering assist and temp gauge drops to below cold while fan runs on high. Along with sporadic blackout on all interior screens/instrument panel.
Mfg Campaign: 11572792
Recall Date: Feb 19, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The shift to park displays and will not allow the vehicle to shut off. This is the second time this has happened in this vehicle. I have 63822 miles and repaired this same issue about 20000 miles ago. Looked into it and it appeared to be a common issue in this year and model. Looking for some insight on what if anything can b me done.thank you
Corrective Action:
The shift to park displays and will not allow the vehicle to shut off. This is the second time this has happened in this vehicle. I have 63822 miles and repaired this same issue about 20000 miles ago. Looked into it and it appeared to be a common issue in this year and model. Looking for some insight on what if anything can b me done.thank you
Additional Notes:
The shift to park displays and will not allow the vehicle to shut off. This is the second time this has happened in this vehicle. I have 63822 miles and repaired this same issue about 20000 miles ago. Looked into it and it appeared to be a common issue in this year and model. Looking for some insight on what if anything can b me done.thank you
Mfg Campaign: 11571159
Recall Date: Feb 10, 2024
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