Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
448 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Corrective Action:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Additional Notes:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Mfg Campaign: 11528642
Recall Date: Jun 24, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Corrective Action:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Additional Notes:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Mfg Campaign: 11528642
Recall Date: Jun 24, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Corrective Action:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Additional Notes:
The thermostat stops working and my a/c stops blowing cold air, and driving assist stops and engine light goes on. It is a rampant problem among GMC Acadias with no reason or fix. Please advise.
Mfg Campaign: 11528642
Recall Date: Jun 24, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle would intermittently display a "Shift to Park" message and sound alert chiming when moving shifter to park position. The car could not be parked until the chiming and message were dismissed by jiggling the shifter, sometimes after a prolonged battery-draining attempt to end the condition.
Corrective Action:
The vehicle would intermittently display a "Shift to Park" message and sound alert chiming when moving shifter to park position. The car could not be parked until the chiming and message were dismissed by jiggling the shifter, sometimes after a prolonged battery-draining attempt to end the condition.
Additional Notes:
The vehicle would intermittently display a "Shift to Park" message and sound alert chiming when moving shifter to park position. The car could not be parked until the chiming and message were dismissed by jiggling the shifter, sometimes after a prolonged battery-draining attempt to end the condition.
Mfg Campaign: 11527012
Recall Date: Jun 14, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 GMC Acadia. The contact stated that while parking the vehicle, the transmission was shifted into park(P) however, the "Shift to Park" message was displayed after the contact pressed the Auto Start/Stop button. The contact had to depress the brake pedal while pushing the Auto Start/Stop button to turn the vehicle back on and then shift the transmission from drive(D) to Park(P) approximately 3-4 times before the failure was corrected. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the dealer had previously replaced the gear shift assembly; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,211.
Corrective Action:
The contact owns a 2018 GMC Acadia. The contact stated that while parking the vehicle, the transmission was shifted into park(P) however, the "Shift to Park" message was displayed after the contact pressed the Auto Start/Stop button. The contact had to depress the brake pedal while pushing the Auto Start/Stop button to turn the vehicle back on and then shift the transmission from drive(D) to Park(P) approximately 3-4 times before the failure was corrected. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the dealer had previously replaced the gear shift assembly; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,211.
Additional Notes:
The contact owns a 2018 GMC Acadia. The contact stated that while parking the vehicle, the transmission was shifted into park(P) however, the "Shift to Park" message was displayed after the contact pressed the Auto Start/Stop button. The contact had to depress the brake pedal while pushing the Auto Start/Stop button to turn the vehicle back on and then shift the transmission from drive(D) to Park(P) approximately 3-4 times before the failure was corrected. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the dealer had previously replaced the gear shift assembly; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,211.
Mfg Campaign: 11525464
Recall Date: Jun 5, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When turning off engine it displays "shift to park" and won't shut off. This has been ongoing since I purchased vehicle but is much worse now
Corrective Action:
When turning off engine it displays "shift to park" and won't shut off. This has been ongoing since I purchased vehicle but is much worse now
Additional Notes:
When turning off engine it displays "shift to park" and won't shut off. This has been ongoing since I purchased vehicle but is much worse now
Mfg Campaign: 11524995
Recall Date: Jun 2, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle does not shut off when shift to park. Must put vehicle in gear then shift to park numerous times in order to get the vehicle shut off. Vehicle will not start. Requires numerous attempts applying brake to start
Corrective Action:
Vehicle does not shut off when shift to park. Must put vehicle in gear then shift to park numerous times in order to get the vehicle shut off. Vehicle will not start. Requires numerous attempts applying brake to start
Additional Notes:
Vehicle does not shut off when shift to park. Must put vehicle in gear then shift to park numerous times in order to get the vehicle shut off. Vehicle will not start. Requires numerous attempts applying brake to start
Mfg Campaign: 11520554
Recall Date: May 5, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Suspension did not meet yearly state inspection standards. Service advisor/technician stated “control arm bushing deteriorated- excessive play”. Rear control arms could be moved with hand pressure excessive play. They stated that this is a very common problem with this make of car at this mileage (41,633).
Corrective Action:
Suspension did not meet yearly state inspection standards. Service advisor/technician stated “control arm bushing deteriorated- excessive play”. Rear control arms could be moved with hand pressure excessive play. They stated that this is a very common problem with this make of car at this mileage (41,633).
Additional Notes:
Suspension did not meet yearly state inspection standards. Service advisor/technician stated “control arm bushing deteriorated- excessive play”. Rear control arms could be moved with hand pressure excessive play. They stated that this is a very common problem with this make of car at this mileage (41,633).
Mfg Campaign: 11516506
Recall Date: Apr 11, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
unknown
Corrective Action:
unknown
Additional Notes:
unknown
Mfg Campaign: 11516606
Recall Date: Apr 11, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
unknown
Corrective Action:
unknown
Additional Notes:
unknown
Mfg Campaign: 11516606
Recall Date: Apr 11, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
unknown
Corrective Action:
unknown
Additional Notes:
unknown
Mfg Campaign: 11516606
Recall Date: Apr 11, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Corrective Action:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Additional Notes:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Mfg Campaign: 11516296
Recall Date: Apr 10, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Corrective Action:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Additional Notes:
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Mfg Campaign: 11516296
Recall Date: Apr 10, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I shift the car into park but the vehicle tells me the car is not in park and won't shut off. GM charged me $656.00 to replace the switch and harness.
Corrective Action:
I shift the car into park but the vehicle tells me the car is not in park and won't shut off. GM charged me $656.00 to replace the switch and harness.
Additional Notes:
I shift the car into park but the vehicle tells me the car is not in park and won't shut off. GM charged me $656.00 to replace the switch and harness.
Mfg Campaign: 11514210
Recall Date: Mar 28, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Corrective Action:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Additional Notes:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Mfg Campaign: 11513919
Recall Date: Mar 27, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Corrective Action:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Additional Notes:
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Mfg Campaign: 11513919
Recall Date: Mar 27, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After shifting to park a message comes in screen that is telling me to shift to park I have put it in park so then I have to restart vehicle and move gear shifter back into park sometimes it works on 1st try then sometimes takes extra try’s to get it to clear
Corrective Action:
After shifting to park a message comes in screen that is telling me to shift to park I have put it in park so then I have to restart vehicle and move gear shifter back into park sometimes it works on 1st try then sometimes takes extra try’s to get it to clear
Additional Notes:
After shifting to park a message comes in screen that is telling me to shift to park I have put it in park so then I have to restart vehicle and move gear shifter back into park sometimes it works on 1st try then sometimes takes extra try’s to get it to clear
Mfg Campaign: 11514063
Recall Date: Mar 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Erroneous error code on heads up that car not in park. Appears to be in park, error code can be reset by activation/deactivation of trigger switch on shift lever. Provides unclear message if car is or is not in park, vagueness makes me question vehicle park status overall. Issue was very intermittent in 2022, frequency of erroneous error code increasing now happens 1 out of 5 times when shifting to park.
Corrective Action:
Erroneous error code on heads up that car not in park. Appears to be in park, error code can be reset by activation/deactivation of trigger switch on shift lever. Provides unclear message if car is or is not in park, vagueness makes me question vehicle park status overall. Issue was very intermittent in 2022, frequency of erroneous error code increasing now happens 1 out of 5 times when shifting to park.
Additional Notes:
Erroneous error code on heads up that car not in park. Appears to be in park, error code can be reset by activation/deactivation of trigger switch on shift lever. Provides unclear message if car is or is not in park, vagueness makes me question vehicle park status overall. Issue was very intermittent in 2022, frequency of erroneous error code increasing now happens 1 out of 5 times when shifting to park.
Mfg Campaign: 11510561
Recall Date: Mar 7, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Corrective Action:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Additional Notes:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Mfg Campaign: 11510064
Recall Date: Mar 3, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Corrective Action:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Additional Notes:
2018 Acadia will display “Shift to park” warning along with an audible warning when the vehicle is shut off. This happens even though the PRNDL display is in the “Park” position each time. If I try to exit the vehicle, the audible warning continues (apparently indefinitely). This began at an odometer of about 59,200. Initially, the situation could be corrected by restarting the car and shifting in and out of Park or depressing the shift knob several times. Within a couple of hundred miles, it became consistent and eventually could not be corrected as described above. Unfortunately, this is not covered under warranty. I began driving for a few months without the shift knob, simply depressing the plunger on the shift rod coming up from the transmission. Doing this, the warning rarely occurs and, if it does, it’s easily corrected with one or two presses of the plunger. Some modifications of the shift knob have allowed the knob to be used with results similar to driving without the knob. I hope there will be a software update (deployed over OnStar) to use the PRNDL information and eliminate this failed system.
Mfg Campaign: 11510064
Recall Date: Mar 3, 2023
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