Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
448 ComplaintsGeneral Motors, Llc
Defect Description:
SEATS
Potential Consequences:
My car seats (2nd row & 3rd row) seats are rattling really bad when I am on the freeway or highway roads; signs of loose seats. Very concerning to wear it loosens the seat belt strap securing my toddlers car seat. I thought it was the road but unfortunately it’s my seats.
Corrective Action:
My car seats (2nd row & 3rd row) seats are rattling really bad when I am on the freeway or highway roads; signs of loose seats. Very concerning to wear it loosens the seat belt strap securing my toddlers car seat. I thought it was the road but unfortunately it’s my seats.
Additional Notes:
My car seats (2nd row & 3rd row) seats are rattling really bad when I am on the freeway or highway roads; signs of loose seats. Very concerning to wear it loosens the seat belt strap securing my toddlers car seat. I thought it was the road but unfortunately it’s my seats.
Mfg Campaign: 11607736
Recall Date: Aug 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Corrective Action:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Additional Notes:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Mfg Campaign: 11606693
Recall Date: Aug 6, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Corrective Action:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Additional Notes:
I purchased this car in May 2024 and it has done this since the day I bought it. When I shift into park and turn the car off it alerts me that I need to shift into park but it already is, I have to squeeze/jiggle the button on the shifter to make it stop. I feel this could cause some serious problems
Mfg Campaign: 11606693
Recall Date: Aug 6, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Corrective Action:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Additional Notes:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Mfg Campaign: 11605906
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Corrective Action:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Additional Notes:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Mfg Campaign: 11605906
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Corrective Action:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Additional Notes:
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
Mfg Campaign: 11605906
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my 2018 GMC Acadia in 2021. Two days after I purchased the "Shift to Park" error occurred. I contacted the dealer and they said that yes these cars are not recognizing they are indeed in park. After several phone calls back and forth they agreed to repair. Well now 3 years later it began to show the Shift to Park error once again. I looked up to see if they had recalled yet and GM has recalled on SOME vehicles but not sure why others like mine are excluded. I would assume this is a safety issue since the car cannot recognize its in park. I am also not returning to the dealership for repair since I don't believe it was repaired to begin with or the replacement parts are also defective. This seems to be that it will be an ongoing issue and additional costs to me every time this issue comes up.
Corrective Action:
I purchased my 2018 GMC Acadia in 2021. Two days after I purchased the "Shift to Park" error occurred. I contacted the dealer and they said that yes these cars are not recognizing they are indeed in park. After several phone calls back and forth they agreed to repair. Well now 3 years later it began to show the Shift to Park error once again. I looked up to see if they had recalled yet and GM has recalled on SOME vehicles but not sure why others like mine are excluded. I would assume this is a safety issue since the car cannot recognize its in park. I am also not returning to the dealership for repair since I don't believe it was repaired to begin with or the replacement parts are also defective. This seems to be that it will be an ongoing issue and additional costs to me every time this issue comes up.
Additional Notes:
I purchased my 2018 GMC Acadia in 2021. Two days after I purchased the "Shift to Park" error occurred. I contacted the dealer and they said that yes these cars are not recognizing they are indeed in park. After several phone calls back and forth they agreed to repair. Well now 3 years later it began to show the Shift to Park error once again. I looked up to see if they had recalled yet and GM has recalled on SOME vehicles but not sure why others like mine are excluded. I would assume this is a safety issue since the car cannot recognize its in park. I am also not returning to the dealership for repair since I don't believe it was repaired to begin with or the replacement parts are also defective. This seems to be that it will be an ongoing issue and additional costs to me every time this issue comes up.
Mfg Campaign: 11605077
Recall Date: Jul 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle will not shift to park- The cars engine is off and will not turn on, while the car physically will not turn off. I have to move the shifter until vehicle recognized it was in park. resulting in me getting stuck in my vehicle. Multiple reports from other owners with no fix provided by GMC.
Corrective Action:
Vehicle will not shift to park- The cars engine is off and will not turn on, while the car physically will not turn off. I have to move the shifter until vehicle recognized it was in park. resulting in me getting stuck in my vehicle. Multiple reports from other owners with no fix provided by GMC.
Additional Notes:
Vehicle will not shift to park- The cars engine is off and will not turn on, while the car physically will not turn off. I have to move the shifter until vehicle recognized it was in park. resulting in me getting stuck in my vehicle. Multiple reports from other owners with no fix provided by GMC.
Mfg Campaign: 11604941
Recall Date: Jul 28, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have increasing issues over the last several months, most especially this last week or so, with the SHIFT TO PARK. Every time I place it in park the dashboard says SHIFT TO PARK and bings at me continuously. I try turning the vehicle off and on again numerous times and have to place in reverse and park again a few times before it "clicks" into park and allows me to leave the vehicle. I know my year and model are part of a recall for this issue, there are class action lawsuits about it as well as Lemon Law incidents in numerous states. I have called GMC and received no help, I asked to escalate it to a manager, I was told that would happen within 24-48 hrs yet no manager ever called me. I was left to place a complaint with the Better Business Bureau and a GMC "scripted" representative called me and told me that MY vehicle has not been recalled, yet my model and year has been -- this makes zero sense since MY vehicle is having the recalled issue. I asked again to escalate it, a supervisor is supposed to call me within 2hrs (July 9th at 4:10pm EST) but emphasized that the supervisor will also tell me that GMC will NOT pay for my recall because my VIN has not been recalled. This is how they get away with not paying for the vehicles issues. HOW is my vehicle now NOT part of their recall when it's a known issue and my vehicle IS having this issue?? I drive 2 toddlers around, my grandchildren, and now I have this issue on a vehicle that is barely a few years old and I've only owned for 3 years. Again, my YEAR & MODEL vehicle has known issues with this SHIFT TO PARK and GMC is refusing to remedy it.
Corrective Action:
I have increasing issues over the last several months, most especially this last week or so, with the SHIFT TO PARK. Every time I place it in park the dashboard says SHIFT TO PARK and bings at me continuously. I try turning the vehicle off and on again numerous times and have to place in reverse and park again a few times before it "clicks" into park and allows me to leave the vehicle. I know my year and model are part of a recall for this issue, there are class action lawsuits about it as well as Lemon Law incidents in numerous states. I have called GMC and received no help, I asked to escalate it to a manager, I was told that would happen within 24-48 hrs yet no manager ever called me. I was left to place a complaint with the Better Business Bureau and a GMC "scripted" representative called me and told me that MY vehicle has not been recalled, yet my model and year has been -- this makes zero sense since MY vehicle is having the recalled issue. I asked again to escalate it, a supervisor is supposed to call me within 2hrs (July 9th at 4:10pm EST) but emphasized that the supervisor will also tell me that GMC will NOT pay for my recall because my VIN has not been recalled. This is how they get away with not paying for the vehicles issues. HOW is my vehicle now NOT part of their recall when it's a known issue and my vehicle IS having this issue?? I drive 2 toddlers around, my grandchildren, and now I have this issue on a vehicle that is barely a few years old and I've only owned for 3 years. Again, my YEAR & MODEL vehicle has known issues with this SHIFT TO PARK and GMC is refusing to remedy it.
Additional Notes:
I have increasing issues over the last several months, most especially this last week or so, with the SHIFT TO PARK. Every time I place it in park the dashboard says SHIFT TO PARK and bings at me continuously. I try turning the vehicle off and on again numerous times and have to place in reverse and park again a few times before it "clicks" into park and allows me to leave the vehicle. I know my year and model are part of a recall for this issue, there are class action lawsuits about it as well as Lemon Law incidents in numerous states. I have called GMC and received no help, I asked to escalate it to a manager, I was told that would happen within 24-48 hrs yet no manager ever called me. I was left to place a complaint with the Better Business Bureau and a GMC "scripted" representative called me and told me that MY vehicle has not been recalled, yet my model and year has been -- this makes zero sense since MY vehicle is having the recalled issue. I asked again to escalate it, a supervisor is supposed to call me within 2hrs (July 9th at 4:10pm EST) but emphasized that the supervisor will also tell me that GMC will NOT pay for my recall because my VIN has not been recalled. This is how they get away with not paying for the vehicles issues. HOW is my vehicle now NOT part of their recall when it's a known issue and my vehicle IS having this issue?? I drive 2 toddlers around, my grandchildren, and now I have this issue on a vehicle that is barely a few years old and I've only owned for 3 years. Again, my YEAR & MODEL vehicle has known issues with this SHIFT TO PARK and GMC is refusing to remedy it.
Mfg Campaign: 11600575
Recall Date: Jul 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Corrective Action:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Additional Notes:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Mfg Campaign: 11598537
Recall Date: Jul 3, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Corrective Action:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Additional Notes:
The transmission was failing to shift and jerking me forward in the vehicle. The check engine light came on. I was on the highway going at high speeds. Also, my vehicles Internet connection dropped. I pulled off the highway and turned off my vehicle. While starting my vehicle again and attempting to go into reverse, it would not reverse and it would not drive forward . It would just rev the RPMs. My vehicle has been sitting at the dealer for two weeks. They have not looked at it yet. The police were not called as there was not an accident, thankfully. The warning light came on as the vehicle was failing.
Mfg Campaign: 11598537
Recall Date: Jul 3, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Corrective Action:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Additional Notes:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Mfg Campaign: 11598136
Recall Date: Jul 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Corrective Action:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Additional Notes:
When I park the car it beeps and displays on the dash to please park the car. Even if I have it on park. Won't allow me to turn it off. Finally turned it off. Turned it back on. And it done it agian..
Mfg Campaign: 11598136
Recall Date: Jul 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Corrective Action:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Additional Notes:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Mfg Campaign: 11595942
Recall Date: Jun 22, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Corrective Action:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Additional Notes:
Shift to park error notice comes up on dash when car it turned off and in park. Car is clearly in park, but error code “shift to park” appears on screen. Beeping occurs until car is turned off and shifted to R or D and then shifted back to park and turned off. This error happens several times a week, including twice today 6/22/24. I have to restart my vehicle and shift it to R or D then back to park SEVERAL times before the error is cleared.
Mfg Campaign: 11595942
Recall Date: Jun 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 GMC Acadia. The contact stated that while driving at an undisclosed speed, the vehicle briefly accelerated and decelerated erratically, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted, and the vehicle was unable to accelerate above 20 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 GMC Acadia. The contact stated that while driving at an undisclosed speed, the vehicle briefly accelerated and decelerated erratically, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted, and the vehicle was unable to accelerate above 20 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 GMC Acadia. The contact stated that while driving at an undisclosed speed, the vehicle briefly accelerated and decelerated erratically, after which the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted, and the vehicle was unable to accelerate above 20 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Mfg Campaign: 11595549
Recall Date: Jun 20, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Corrective Action:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Additional Notes:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Mfg Campaign: 11595375
Recall Date: Jun 19, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Corrective Action:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Additional Notes:
GM has acknowledged that there is a "Shift to Park" problem with 2017 and 2018 GMC Acadia's. This design flaw/ part failure does not recognize that the vehicle is actually in "Park" so you cannot shut off the engine. In addition, the dash lights remain on which eventually drains the battery. Sometimes the car will roll as if it's in Neutral. GM is very aware of this problem. However, they do not have a permanent solution. GM should be required to issue a nationwide recall to correct the situation by totally disabling the electronic part. In six years of ownership, I've encountered this problem 3 times: 5-14-19, mileage 13,266, 1-27-21, mileage 29,381and most recently 5-30-24, mileage 65,057. This 3rd repair cost me $721.88.
Mfg Campaign: 11595375
Recall Date: Jun 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
SHIFT TO PARK - I originally thought I was turning the car off too quickly. I would put the car in park and hit the button. Then I would get an error message (with Loud beeping) "SHIFT TO PARK." The car will not turn off completely or stop beeping until i turn it back on, and shift into drive and back into park. This last week the problem has escalated and keeps giving me the error message. I have had to leave my car with loud beeping and unlocked. I am driving with a battery charger hoping I will not have to use it. I am shocked this is NOT a recall.
Corrective Action:
SHIFT TO PARK - I originally thought I was turning the car off too quickly. I would put the car in park and hit the button. Then I would get an error message (with Loud beeping) "SHIFT TO PARK." The car will not turn off completely or stop beeping until i turn it back on, and shift into drive and back into park. This last week the problem has escalated and keeps giving me the error message. I have had to leave my car with loud beeping and unlocked. I am driving with a battery charger hoping I will not have to use it. I am shocked this is NOT a recall.
Additional Notes:
SHIFT TO PARK - I originally thought I was turning the car off too quickly. I would put the car in park and hit the button. Then I would get an error message (with Loud beeping) "SHIFT TO PARK." The car will not turn off completely or stop beeping until i turn it back on, and shift into drive and back into park. This last week the problem has escalated and keeps giving me the error message. I have had to leave my car with loud beeping and unlocked. I am driving with a battery charger hoping I will not have to use it. I am shocked this is NOT a recall.
Mfg Campaign: 11594951
Recall Date: Jun 17, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Corrective Action:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Additional Notes:
Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve seen these exact complaints at least a thousand times across multiple years of this model/make 2016,2017,2018,2019. This is clearly a manufacturers fault and needs a recall before people get hurt.
Mfg Campaign: 11593543
Recall Date: Jun 10, 2024
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