Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
860 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
OCT 23, 2019 WE WERE SUPPOSED TO BRING OUR CAR FOR A SERVICE BECAUSE THE CHECK ENGINE IS ON BUT BEFORE WE EVEN GET TO THE DEALER THE CAR WON'T START. WE HAVE TO CALL FOR A TOWING COMPANY. WHEN WE GET THERE THEY SAID THEY DON'T KNOW WHAT'S WRONG. WE CALLED GMC COMPLAINT BEFORE WE GOT AN ANSWER WITH THE DEALER ON OCT 30 THEY SAID ITS A FUEL PUMP RECALL. SINCE THEN WE HAVEN'T HEARD FROM THEM. IT WILL 6 WEEKS THIS WEEK. WE JUST BOUGHT THIS CAR AS CERTIFIED PRE OWNED LAST APRIL 2019 NOW WE CANT'T USE IT AND NO UPDATES AT ALL. WE DON'T KNOW WHEN WILL HAVE OUR CAR BACK.
Corrective Action:
OCT 23, 2019 WE WERE SUPPOSED TO BRING OUR CAR FOR A SERVICE BECAUSE THE CHECK ENGINE IS ON BUT BEFORE WE EVEN GET TO THE DEALER THE CAR WON'T START. WE HAVE TO CALL FOR A TOWING COMPANY. WHEN WE GET THERE THEY SAID THEY DON'T KNOW WHAT'S WRONG. WE CALLED GMC COMPLAINT BEFORE WE GOT AN ANSWER WITH THE DEALER ON OCT 30 THEY SAID ITS A FUEL PUMP RECALL. SINCE THEN WE HAVEN'T HEARD FROM THEM. IT WILL 6 WEEKS THIS WEEK. WE JUST BOUGHT THIS CAR AS CERTIFIED PRE OWNED LAST APRIL 2019 NOW WE CANT'T USE IT AND NO UPDATES AT ALL. WE DON'T KNOW WHEN WILL HAVE OUR CAR BACK.
Additional Notes:
OCT 23, 2019 WE WERE SUPPOSED TO BRING OUR CAR FOR A SERVICE BECAUSE THE CHECK ENGINE IS ON BUT BEFORE WE EVEN GET TO THE DEALER THE CAR WON'T START. WE HAVE TO CALL FOR A TOWING COMPANY. WHEN WE GET THERE THEY SAID THEY DON'T KNOW WHAT'S WRONG. WE CALLED GMC COMPLAINT BEFORE WE GOT AN ANSWER WITH THE DEALER ON OCT 30 THEY SAID ITS A FUEL PUMP RECALL. SINCE THEN WE HAVEN'T HEARD FROM THEM. IT WILL 6 WEEKS THIS WEEK. WE JUST BOUGHT THIS CAR AS CERTIFIED PRE OWNED LAST APRIL 2019 NOW WE CANT'T USE IT AND NO UPDATES AT ALL. WE DON'T KNOW WHEN WILL HAVE OUR CAR BACK.
Mfg Campaign: 11286478
Recall Date: Dec 2, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE CAR IS SHIFTED INTO PARK, IT OFTEN DOES NOT SHOW THAT IT IS IN PARK. IT WILL ROLL, THE LIGHTS WILL NOT GO OFF, DOORS WILL NOT LOCK. TO GET IT TO WORK, YOU MUST RESTART THE CAR AND MOVE THE SHIFTER IN AND OUT OF THE PARK POSITION. WHILE YOU ARE DOING THIS THE CAR WILL CONTINUE TO ROLL WITH THE BRAKES DEPRESSED. THE SERVICE WRITER AT THE DEALER STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. THIS HAS HAPPENED AT LEAST 10 TIMES.
Corrective Action:
WHEN THE CAR IS SHIFTED INTO PARK, IT OFTEN DOES NOT SHOW THAT IT IS IN PARK. IT WILL ROLL, THE LIGHTS WILL NOT GO OFF, DOORS WILL NOT LOCK. TO GET IT TO WORK, YOU MUST RESTART THE CAR AND MOVE THE SHIFTER IN AND OUT OF THE PARK POSITION. WHILE YOU ARE DOING THIS THE CAR WILL CONTINUE TO ROLL WITH THE BRAKES DEPRESSED. THE SERVICE WRITER AT THE DEALER STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. THIS HAS HAPPENED AT LEAST 10 TIMES.
Additional Notes:
WHEN THE CAR IS SHIFTED INTO PARK, IT OFTEN DOES NOT SHOW THAT IT IS IN PARK. IT WILL ROLL, THE LIGHTS WILL NOT GO OFF, DOORS WILL NOT LOCK. TO GET IT TO WORK, YOU MUST RESTART THE CAR AND MOVE THE SHIFTER IN AND OUT OF THE PARK POSITION. WHILE YOU ARE DOING THIS THE CAR WILL CONTINUE TO ROLL WITH THE BRAKES DEPRESSED. THE SERVICE WRITER AT THE DEALER STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. THIS HAS HAPPENED AT LEAST 10 TIMES.
Mfg Campaign: 11282725
Recall Date: Nov 27, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR CONTINUES TO TELL YOU TO SHIFT TO PARK AFTER IT HAS BEEN PLACED IN PARK. THE CAR WILL NOT ALLOW YOU TO LOCK OR EXIT THE VEHICLE. TO REMEDY YOU MUST SHAKE THE GEAR SHIFT, OR WAIT A PERIOD OF TIME, START THE CAR, PLACE IN DRIVE AND SHIFT BACK TO START. SOMETIMES, YOU HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR WILL REALIZE IT IS IN PARK.
Corrective Action:
CAR CONTINUES TO TELL YOU TO SHIFT TO PARK AFTER IT HAS BEEN PLACED IN PARK. THE CAR WILL NOT ALLOW YOU TO LOCK OR EXIT THE VEHICLE. TO REMEDY YOU MUST SHAKE THE GEAR SHIFT, OR WAIT A PERIOD OF TIME, START THE CAR, PLACE IN DRIVE AND SHIFT BACK TO START. SOMETIMES, YOU HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR WILL REALIZE IT IS IN PARK.
Additional Notes:
CAR CONTINUES TO TELL YOU TO SHIFT TO PARK AFTER IT HAS BEEN PLACED IN PARK. THE CAR WILL NOT ALLOW YOU TO LOCK OR EXIT THE VEHICLE. TO REMEDY YOU MUST SHAKE THE GEAR SHIFT, OR WAIT A PERIOD OF TIME, START THE CAR, PLACE IN DRIVE AND SHIFT BACK TO START. SOMETIMES, YOU HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR WILL REALIZE IT IS IN PARK.
Mfg Campaign: 11282422
Recall Date: Nov 26, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I SHIFT THE CAR TO PARK AND TURN IT OFF, I GET A WARNING ON THE DASH THAT INSTRUCTS ME TO "SHIFT TO PARK" EVEN THOUGH I ALREADY HAVE. THE VEHICLE WILL NOT TURN OFF, AND AS A RESULT I HAVE TO TURN THE CAR ON AND OFF SHIFTING REPEATEDLY UP TO 20 TIMES TO FINALLY GET THE CAR TO RECOGNIZE IT'S IN PARK. THE VEHICLE IS TOTALLY UNSAFE AS IT WILL NOT STAY IN PARK!
Corrective Action:
WHEN I SHIFT THE CAR TO PARK AND TURN IT OFF, I GET A WARNING ON THE DASH THAT INSTRUCTS ME TO "SHIFT TO PARK" EVEN THOUGH I ALREADY HAVE. THE VEHICLE WILL NOT TURN OFF, AND AS A RESULT I HAVE TO TURN THE CAR ON AND OFF SHIFTING REPEATEDLY UP TO 20 TIMES TO FINALLY GET THE CAR TO RECOGNIZE IT'S IN PARK. THE VEHICLE IS TOTALLY UNSAFE AS IT WILL NOT STAY IN PARK!
Additional Notes:
WHEN I SHIFT THE CAR TO PARK AND TURN IT OFF, I GET A WARNING ON THE DASH THAT INSTRUCTS ME TO "SHIFT TO PARK" EVEN THOUGH I ALREADY HAVE. THE VEHICLE WILL NOT TURN OFF, AND AS A RESULT I HAVE TO TURN THE CAR ON AND OFF SHIFTING REPEATEDLY UP TO 20 TIMES TO FINALLY GET THE CAR TO RECOGNIZE IT'S IN PARK. THE VEHICLE IS TOTALLY UNSAFE AS IT WILL NOT STAY IN PARK!
Mfg Campaign: 11282424
Recall Date: Nov 26, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN YOU PUT THE CAR INTO PARK THE COMPUTER DOES NOT RECOGNIZE THAT IT IS IN PARK, YOU MAY HAVE TO RESTART AND RE-PUT THE CAR BACK INTO PARK SEVERAL TIMES, ALSO THE LIGHT WILL NOT GO OFF, THE DOORS WILL NOT LOCK, THE BATTERY WILL RUN DOWN AND THE CAR WILL ROLL. THE VEHICLE WAS IN A FULL PARKING LOT.
Corrective Action:
WHEN YOU PUT THE CAR INTO PARK THE COMPUTER DOES NOT RECOGNIZE THAT IT IS IN PARK, YOU MAY HAVE TO RESTART AND RE-PUT THE CAR BACK INTO PARK SEVERAL TIMES, ALSO THE LIGHT WILL NOT GO OFF, THE DOORS WILL NOT LOCK, THE BATTERY WILL RUN DOWN AND THE CAR WILL ROLL. THE VEHICLE WAS IN A FULL PARKING LOT.
Additional Notes:
WHEN YOU PUT THE CAR INTO PARK THE COMPUTER DOES NOT RECOGNIZE THAT IT IS IN PARK, YOU MAY HAVE TO RESTART AND RE-PUT THE CAR BACK INTO PARK SEVERAL TIMES, ALSO THE LIGHT WILL NOT GO OFF, THE DOORS WILL NOT LOCK, THE BATTERY WILL RUN DOWN AND THE CAR WILL ROLL. THE VEHICLE WAS IN A FULL PARKING LOT.
Mfg Campaign: 11282367
Recall Date: Nov 25, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Corrective Action:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Additional Notes:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Mfg Campaign: 11281808
Recall Date: Nov 22, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Corrective Action:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Additional Notes:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Mfg Campaign: 11281808
Recall Date: Nov 22, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Corrective Action:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Additional Notes:
WHEN I PUT MY CAR IN PARK I GET A WARNING THAT SAYS MY CAR IS NOT IN PARK ACTION REQUIRED. THE VEHICLE BELL CONTINUES TO DING AND WILL NOT ALLOW ME TO LOCK THE CAR. MY FEAR IS GETTING OUT THE VEHICLE AND IT STARTING TO ROLL NOT KNOWING IF THE VEHICLE IS ACTUALLY IN PARK. THIS IS VERY SCARY NOT KNOWING IF IT IS SAFE TO GET OUT OF THE VEHICLE.
Mfg Campaign: 11281808
Recall Date: Nov 22, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BEGAN IN SEPT 2019 - WHEN I PARK THE CAR I WOULD GET A MESSAGE SAYING "ACTION REQUIRED SHIFT TO PARK" EVEN THOUGH IT'S SHIFTED IN PARK. I HAVE HAD TO SHUT THE CAR ON AND OFF A FEW TIMES BEFORE IT GOES AWAY.
Corrective Action:
BEGAN IN SEPT 2019 - WHEN I PARK THE CAR I WOULD GET A MESSAGE SAYING "ACTION REQUIRED SHIFT TO PARK" EVEN THOUGH IT'S SHIFTED IN PARK. I HAVE HAD TO SHUT THE CAR ON AND OFF A FEW TIMES BEFORE IT GOES AWAY.
Additional Notes:
BEGAN IN SEPT 2019 - WHEN I PARK THE CAR I WOULD GET A MESSAGE SAYING "ACTION REQUIRED SHIFT TO PARK" EVEN THOUGH IT'S SHIFTED IN PARK. I HAVE HAD TO SHUT THE CAR ON AND OFF A FEW TIMES BEFORE IT GOES AWAY.
Mfg Campaign: 11281504
Recall Date: Nov 21, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
SHIFT TO PARK WARNING COMES ON 3 TIMES IN 5 DAYS. CAR WON'T TURN ON OR OFF FOR SHORT PERIOD.
Corrective Action:
SHIFT TO PARK WARNING COMES ON 3 TIMES IN 5 DAYS. CAR WON'T TURN ON OR OFF FOR SHORT PERIOD.
Additional Notes:
SHIFT TO PARK WARNING COMES ON 3 TIMES IN 5 DAYS. CAR WON'T TURN ON OR OFF FOR SHORT PERIOD.
Mfg Campaign: 11281423
Recall Date: Nov 20, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN CAR IS PARKED. A MESSAGE POPS UP TO PUT THE CAR IN PARK, EVEN THOUGH IT IS IN PARK. THIS PREVENTS ME FROM LOCKING MY DOORS! IT DINGS, HONKS, ETC BECAUSE MESSAGE WHEN OUT IN PARK MESSAGE IS ON!
Corrective Action:
WHEN CAR IS PARKED. A MESSAGE POPS UP TO PUT THE CAR IN PARK, EVEN THOUGH IT IS IN PARK. THIS PREVENTS ME FROM LOCKING MY DOORS! IT DINGS, HONKS, ETC BECAUSE MESSAGE WHEN OUT IN PARK MESSAGE IS ON!
Additional Notes:
WHEN CAR IS PARKED. A MESSAGE POPS UP TO PUT THE CAR IN PARK, EVEN THOUGH IT IS IN PARK. THIS PREVENTS ME FROM LOCKING MY DOORS! IT DINGS, HONKS, ETC BECAUSE MESSAGE WHEN OUT IN PARK MESSAGE IS ON!
Mfg Campaign: 11281437
Recall Date: Nov 20, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF SPONTANEOUSLY SHATTERED WHILE ON HIGHWAY. NO EVIDENCE OF ANY ROCKS OR EXTERNAL OBJECTS CAUSING THE GLASS TO SHATTER.
Corrective Action:
SUNROOF SPONTANEOUSLY SHATTERED WHILE ON HIGHWAY. NO EVIDENCE OF ANY ROCKS OR EXTERNAL OBJECTS CAUSING THE GLASS TO SHATTER.
Additional Notes:
SUNROOF SPONTANEOUSLY SHATTERED WHILE ON HIGHWAY. NO EVIDENCE OF ANY ROCKS OR EXTERNAL OBJECTS CAUSING THE GLASS TO SHATTER.
Mfg Campaign: 11281091
Recall Date: Nov 19, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING, THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE HESITATED AND STALLED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TAKEN TO BRENENGEN CHEVROLET CADILLAC (531 THEATER RD, ONALASKA, WI 54650, (608) 783-8900). THE DEALER DIAGNOSED THAT FUEL WAS LEAKING, THE ENGINE WAS MISFIRING, AND THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE DEALER CALLED GM AND WAS WAITING FOR MORE INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,720.
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING, THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE HESITATED AND STALLED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TAKEN TO BRENENGEN CHEVROLET CADILLAC (531 THEATER RD, ONALASKA, WI 54650, (608) 783-8900). THE DEALER DIAGNOSED THAT FUEL WAS LEAKING, THE ENGINE WAS MISFIRING, AND THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE DEALER CALLED GM AND WAS WAITING FOR MORE INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,720.
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING, THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE HESITATED AND STALLED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TAKEN TO BRENENGEN CHEVROLET CADILLAC (531 THEATER RD, ONALASKA, WI 54650, (608) 783-8900). THE DEALER DIAGNOSED THAT FUEL WAS LEAKING, THE ENGINE WAS MISFIRING, AND THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE DEALER CALLED GM AND WAS WAITING FOR MORE INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,720.
Mfg Campaign: 11279976
Recall Date: Nov 14, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
UPON STOPPING VEHICLE AND SHIFTING IN TO PARK I GET A 'SHIFT TO PARK' NOTIFICATION ON THE DRIVERS' INFORMATION SCREEN ALTHOUGH THE VEHICLE IS IN PARK. SOMETIMES IT TAKES SEVERAL ATTEMPTS OF SHIFTING FROM AND BACK TO PARK FOR THE SCREEN TO CLEAR.
Corrective Action:
UPON STOPPING VEHICLE AND SHIFTING IN TO PARK I GET A 'SHIFT TO PARK' NOTIFICATION ON THE DRIVERS' INFORMATION SCREEN ALTHOUGH THE VEHICLE IS IN PARK. SOMETIMES IT TAKES SEVERAL ATTEMPTS OF SHIFTING FROM AND BACK TO PARK FOR THE SCREEN TO CLEAR.
Additional Notes:
UPON STOPPING VEHICLE AND SHIFTING IN TO PARK I GET A 'SHIFT TO PARK' NOTIFICATION ON THE DRIVERS' INFORMATION SCREEN ALTHOUGH THE VEHICLE IS IN PARK. SOMETIMES IT TAKES SEVERAL ATTEMPTS OF SHIFTING FROM AND BACK TO PARK FOR THE SCREEN TO CLEAR.
Mfg Campaign: 11278824
Recall Date: Nov 8, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PARK TO SHIFT ISSUE WHERE CAR WILL NOT GO INTO PARK AND YOU CANNOT TURN OFF ENGINE TO LEAVE VEHICLE WITHOUT LEAVING CAR ON OR UNLOCKED. THIS HAPPENS RANDOMLY WHEN TRYING TO PARK AND SECURE VEHICLE. HAS HAPPENED IN GARAGE WHERE IT HAS TAKEN OVER 20 ATTEMPTS TO TURN ON AND OFF CAR OVER AND OVER FILLING GARAGE WITH FUMES TRYING TO GET CAR TURNED OFF IN SHIFT AND THEN ABLE TO TURN OFF CAR AND LOCK.
Corrective Action:
PARK TO SHIFT ISSUE WHERE CAR WILL NOT GO INTO PARK AND YOU CANNOT TURN OFF ENGINE TO LEAVE VEHICLE WITHOUT LEAVING CAR ON OR UNLOCKED. THIS HAPPENS RANDOMLY WHEN TRYING TO PARK AND SECURE VEHICLE. HAS HAPPENED IN GARAGE WHERE IT HAS TAKEN OVER 20 ATTEMPTS TO TURN ON AND OFF CAR OVER AND OVER FILLING GARAGE WITH FUMES TRYING TO GET CAR TURNED OFF IN SHIFT AND THEN ABLE TO TURN OFF CAR AND LOCK.
Additional Notes:
PARK TO SHIFT ISSUE WHERE CAR WILL NOT GO INTO PARK AND YOU CANNOT TURN OFF ENGINE TO LEAVE VEHICLE WITHOUT LEAVING CAR ON OR UNLOCKED. THIS HAPPENS RANDOMLY WHEN TRYING TO PARK AND SECURE VEHICLE. HAS HAPPENED IN GARAGE WHERE IT HAS TAKEN OVER 20 ATTEMPTS TO TURN ON AND OFF CAR OVER AND OVER FILLING GARAGE WITH FUMES TRYING TO GET CAR TURNED OFF IN SHIFT AND THEN ABLE TO TURN OFF CAR AND LOCK.
Mfg Campaign: 11278538
Recall Date: Nov 6, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
PREMATURE TREAD WEAR ON ALL 4 TIRES. CAR HAS 34400 MILES ON IT. TOOK CAR IN FOR OIL CHANGE AND ASKED SERVICE DEPARTMENT TO LOOK AT TIRES. I WAS TOLD THIS IS A PROBLEM SEEN A LOT WITH 2017 ACADIAS. SERVICE DEPARTMENT TOLD ME THAT MICHELIN WOULD PAY TO REPLACE ALL 4 TIRES BUT WOULD SPLIT THE COST WITH ME, MEANING I HAVE TO PAY 500-600 DOLLARS FOR NEW TIRES WHEN GMC AND MICHELIN KNOW THIS IS AN ISSUE. THESE ARE 60000 MILE TIRES AND SHOULD NOT BE WORN THIS BADLY AT 34400 MILES. I LEASE THIS CAR AND HAVE A YEAR LEFT. I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING TO REPLACE DEFECTIVE TIRES. I WAS ALSO TOLD THAT MICHELIN'S OFFER TO SPLIT COST IS ONLY GOOD UNTIL 36000 MILES WHICH DOESN'T GIVE ME MUCH TIME TO DECIDE WHAT TO DO OR PURSUE A MORE SATISFACTORY RESOLUTION. IF I DON'T REPLACE THE TIRES IN THE NEXT MONTH OR SO, I WILL HAVE TO PAY FULL COST TO REPLACE THEM LATER. IF I TURN THE CAR IN EARLY, I HAVE 13 PAYMENTS LEFT TO ROLL INTO A NEW LEASE WHICH INCREASES MY MONTHLY PAYMENT SIGNIFICANTLY. MICHELIN AND/OR GM NEED TO DO THE RIGHT THING AND PUT ALL NEW TIRES ON AT NO COST TO ME.
Corrective Action:
PREMATURE TREAD WEAR ON ALL 4 TIRES. CAR HAS 34400 MILES ON IT. TOOK CAR IN FOR OIL CHANGE AND ASKED SERVICE DEPARTMENT TO LOOK AT TIRES. I WAS TOLD THIS IS A PROBLEM SEEN A LOT WITH 2017 ACADIAS. SERVICE DEPARTMENT TOLD ME THAT MICHELIN WOULD PAY TO REPLACE ALL 4 TIRES BUT WOULD SPLIT THE COST WITH ME, MEANING I HAVE TO PAY 500-600 DOLLARS FOR NEW TIRES WHEN GMC AND MICHELIN KNOW THIS IS AN ISSUE. THESE ARE 60000 MILE TIRES AND SHOULD NOT BE WORN THIS BADLY AT 34400 MILES. I LEASE THIS CAR AND HAVE A YEAR LEFT. I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING TO REPLACE DEFECTIVE TIRES. I WAS ALSO TOLD THAT MICHELIN'S OFFER TO SPLIT COST IS ONLY GOOD UNTIL 36000 MILES WHICH DOESN'T GIVE ME MUCH TIME TO DECIDE WHAT TO DO OR PURSUE A MORE SATISFACTORY RESOLUTION. IF I DON'T REPLACE THE TIRES IN THE NEXT MONTH OR SO, I WILL HAVE TO PAY FULL COST TO REPLACE THEM LATER. IF I TURN THE CAR IN EARLY, I HAVE 13 PAYMENTS LEFT TO ROLL INTO A NEW LEASE WHICH INCREASES MY MONTHLY PAYMENT SIGNIFICANTLY. MICHELIN AND/OR GM NEED TO DO THE RIGHT THING AND PUT ALL NEW TIRES ON AT NO COST TO ME.
Additional Notes:
PREMATURE TREAD WEAR ON ALL 4 TIRES. CAR HAS 34400 MILES ON IT. TOOK CAR IN FOR OIL CHANGE AND ASKED SERVICE DEPARTMENT TO LOOK AT TIRES. I WAS TOLD THIS IS A PROBLEM SEEN A LOT WITH 2017 ACADIAS. SERVICE DEPARTMENT TOLD ME THAT MICHELIN WOULD PAY TO REPLACE ALL 4 TIRES BUT WOULD SPLIT THE COST WITH ME, MEANING I HAVE TO PAY 500-600 DOLLARS FOR NEW TIRES WHEN GMC AND MICHELIN KNOW THIS IS AN ISSUE. THESE ARE 60000 MILE TIRES AND SHOULD NOT BE WORN THIS BADLY AT 34400 MILES. I LEASE THIS CAR AND HAVE A YEAR LEFT. I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING TO REPLACE DEFECTIVE TIRES. I WAS ALSO TOLD THAT MICHELIN'S OFFER TO SPLIT COST IS ONLY GOOD UNTIL 36000 MILES WHICH DOESN'T GIVE ME MUCH TIME TO DECIDE WHAT TO DO OR PURSUE A MORE SATISFACTORY RESOLUTION. IF I DON'T REPLACE THE TIRES IN THE NEXT MONTH OR SO, I WILL HAVE TO PAY FULL COST TO REPLACE THEM LATER. IF I TURN THE CAR IN EARLY, I HAVE 13 PAYMENTS LEFT TO ROLL INTO A NEW LEASE WHICH INCREASES MY MONTHLY PAYMENT SIGNIFICANTLY. MICHELIN AND/OR GM NEED TO DO THE RIGHT THING AND PUT ALL NEW TIRES ON AT NO COST TO ME.
Mfg Campaign: 11277416
Recall Date: Oct 31, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I GET A 'SHIFT TO PARK' NOTIFICATION WHEN I PUT MY CAR IN PARK AND TRY TO TURN IT OFF. I'M CONFIDENT MY CAR IS IN PARK AS IT DOESN'T MOVE WHEN I RELEASE THE BRAKE, I HAVE TO RESTART THE CAR, PUT IT IN DRIVE OR REVERSE, THEN SHIFT INTO PARK AGAIN. SOMETIMES I HAVE TO DO THIS 5 TIMES BEFORE I'M ABLE TO TURN OFF MY CAR.
Corrective Action:
I GET A 'SHIFT TO PARK' NOTIFICATION WHEN I PUT MY CAR IN PARK AND TRY TO TURN IT OFF. I'M CONFIDENT MY CAR IS IN PARK AS IT DOESN'T MOVE WHEN I RELEASE THE BRAKE, I HAVE TO RESTART THE CAR, PUT IT IN DRIVE OR REVERSE, THEN SHIFT INTO PARK AGAIN. SOMETIMES I HAVE TO DO THIS 5 TIMES BEFORE I'M ABLE TO TURN OFF MY CAR.
Additional Notes:
I GET A 'SHIFT TO PARK' NOTIFICATION WHEN I PUT MY CAR IN PARK AND TRY TO TURN IT OFF. I'M CONFIDENT MY CAR IS IN PARK AS IT DOESN'T MOVE WHEN I RELEASE THE BRAKE, I HAVE TO RESTART THE CAR, PUT IT IN DRIVE OR REVERSE, THEN SHIFT INTO PARK AGAIN. SOMETIMES I HAVE TO DO THIS 5 TIMES BEFORE I'M ABLE TO TURN OFF MY CAR.
Mfg Campaign: 11277071
Recall Date: Oct 30, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2017 GMC ACADIA SL-2 ALL TERRAIN WITH 16,000 MILES THAT WAS IN FOR SERVICE A MONTH AGO FOR THE 'SHIFT TO PARK' PROBLEM FOR 2 WEEKS. GM WOULD NOT REPLACE THE SHIFT ASSEMBLY INSTEAD A HARNESS WAS INSTALLED. ONE WEEK LATER IT WAS BACK IN FOR SERVICE AND HAS BEEN IN THERE FOR LAST 10 DAYS FOR THE SAME PROBLEM. I DO HAVE A LOANER WHICH I APPRECIATE BUT I WANT MY CAR REPAIRED. I AM TOLD THE GM STRIKE IS AFFECTING THE DELAY IN GETTING PARTS TO THE DEALER. I HAVE RESEARCHED AND ASCERTAINED THAT THERE ARE 2 DIFFERENT SHIFT ASSEMBLY REPLACEMENTS. THE FIRST FIX FOR THIS PROBLEM WAS PART NO. 84159722. THE SECOND REPLACEMENT NUMBER IS 13528228 WHICH REPLACES THE 84159722. MY CAR NEEDS PART NO. 13528228 SO WE HAVE NO FURTHER ISSUE WITH THE SHIFT TO PARK PROBLEM. (IF IN FACT THIS IS A 'FIX.')
Corrective Action:
I HAVE A 2017 GMC ACADIA SL-2 ALL TERRAIN WITH 16,000 MILES THAT WAS IN FOR SERVICE A MONTH AGO FOR THE 'SHIFT TO PARK' PROBLEM FOR 2 WEEKS. GM WOULD NOT REPLACE THE SHIFT ASSEMBLY INSTEAD A HARNESS WAS INSTALLED. ONE WEEK LATER IT WAS BACK IN FOR SERVICE AND HAS BEEN IN THERE FOR LAST 10 DAYS FOR THE SAME PROBLEM. I DO HAVE A LOANER WHICH I APPRECIATE BUT I WANT MY CAR REPAIRED. I AM TOLD THE GM STRIKE IS AFFECTING THE DELAY IN GETTING PARTS TO THE DEALER. I HAVE RESEARCHED AND ASCERTAINED THAT THERE ARE 2 DIFFERENT SHIFT ASSEMBLY REPLACEMENTS. THE FIRST FIX FOR THIS PROBLEM WAS PART NO. 84159722. THE SECOND REPLACEMENT NUMBER IS 13528228 WHICH REPLACES THE 84159722. MY CAR NEEDS PART NO. 13528228 SO WE HAVE NO FURTHER ISSUE WITH THE SHIFT TO PARK PROBLEM. (IF IN FACT THIS IS A 'FIX.')
Additional Notes:
I HAVE A 2017 GMC ACADIA SL-2 ALL TERRAIN WITH 16,000 MILES THAT WAS IN FOR SERVICE A MONTH AGO FOR THE 'SHIFT TO PARK' PROBLEM FOR 2 WEEKS. GM WOULD NOT REPLACE THE SHIFT ASSEMBLY INSTEAD A HARNESS WAS INSTALLED. ONE WEEK LATER IT WAS BACK IN FOR SERVICE AND HAS BEEN IN THERE FOR LAST 10 DAYS FOR THE SAME PROBLEM. I DO HAVE A LOANER WHICH I APPRECIATE BUT I WANT MY CAR REPAIRED. I AM TOLD THE GM STRIKE IS AFFECTING THE DELAY IN GETTING PARTS TO THE DEALER. I HAVE RESEARCHED AND ASCERTAINED THAT THERE ARE 2 DIFFERENT SHIFT ASSEMBLY REPLACEMENTS. THE FIRST FIX FOR THIS PROBLEM WAS PART NO. 84159722. THE SECOND REPLACEMENT NUMBER IS 13528228 WHICH REPLACES THE 84159722. MY CAR NEEDS PART NO. 13528228 SO WE HAVE NO FURTHER ISSUE WITH THE SHIFT TO PARK PROBLEM. (IF IN FACT THIS IS A 'FIX.')
Mfg Campaign: 11271795
Recall Date: Oct 29, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BEGINNING IN MID-OCTOBER 2019, WHEN I ATTEMPT TO TURN OFF MY ACADIA, I GET A MESSAGE THAT SAYS, "ACTION REQUIRED. SHIFT TO PARK". IT WILL NOT ALLOW ME TO TURN MY CAR OFF OR EXIT THE VEHICLE AND LOCK IT. IN ORDER TO CIRCUMNAVIGATE THE ERROR, I MUST TURN MY CAR BACK ON, SHIFT TO DRIVE, SHIFT TO PARK AND TURN MY CAR BACK OFF. AT THE MINIMUM, I MUST COMPLETE THESE STEPS THREE TIMES TO GET MY CAR TO A SPOT WHERE IT WILL ALLOW IT TO TURN OFF. THIS ONLY OCCURS WHEN I AM IN PARK, ATTEMPTING TO EXIT MY VEHICLE.
Corrective Action:
BEGINNING IN MID-OCTOBER 2019, WHEN I ATTEMPT TO TURN OFF MY ACADIA, I GET A MESSAGE THAT SAYS, "ACTION REQUIRED. SHIFT TO PARK". IT WILL NOT ALLOW ME TO TURN MY CAR OFF OR EXIT THE VEHICLE AND LOCK IT. IN ORDER TO CIRCUMNAVIGATE THE ERROR, I MUST TURN MY CAR BACK ON, SHIFT TO DRIVE, SHIFT TO PARK AND TURN MY CAR BACK OFF. AT THE MINIMUM, I MUST COMPLETE THESE STEPS THREE TIMES TO GET MY CAR TO A SPOT WHERE IT WILL ALLOW IT TO TURN OFF. THIS ONLY OCCURS WHEN I AM IN PARK, ATTEMPTING TO EXIT MY VEHICLE.
Additional Notes:
BEGINNING IN MID-OCTOBER 2019, WHEN I ATTEMPT TO TURN OFF MY ACADIA, I GET A MESSAGE THAT SAYS, "ACTION REQUIRED. SHIFT TO PARK". IT WILL NOT ALLOW ME TO TURN MY CAR OFF OR EXIT THE VEHICLE AND LOCK IT. IN ORDER TO CIRCUMNAVIGATE THE ERROR, I MUST TURN MY CAR BACK ON, SHIFT TO DRIVE, SHIFT TO PARK AND TURN MY CAR BACK OFF. AT THE MINIMUM, I MUST COMPLETE THESE STEPS THREE TIMES TO GET MY CAR TO A SPOT WHERE IT WILL ALLOW IT TO TURN OFF. THIS ONLY OCCURS WHEN I AM IN PARK, ATTEMPTING TO EXIT MY VEHICLE.
Mfg Campaign: 11271525
Recall Date: Oct 28, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN THE CAR IS INTENTIONALLY STOPPED AND SHIFTED INTO PARK, THE DASHBOARD SHOWS A WARNING THAT THE CAR IS NOT IN PARK. IT REQUIRES MOVING THE GEAR SHIFT IN AND OUT OF DRIVE UNTIL THE ELECTRONICS RECOGNIZE THE CAR IS IN PARK. UNTIL THEN, ALL THE CAR ELECTRONICS REMAIN ACTIVE. WHEN THE DOOR IS OPENED AN ALARM SOUNDS BECAUSE THE ELECTRONICS THINKS THE CAR IS NOT IN PARK. THE GMC DEALERSHIP IS AWARE OF THE PROBLEM BUT CLAIMS THE PARTS NEEDED TO FIX IT ARE UNAVAILABLE. THIS FIRST HAPPENED OVER A YEAR AGO, BUT THE DEALERSHIP COULDN'T RECREATE THE PROBLEM. IT HAS STARTED HAPPENING AGAIN, AND THE DEALERSHIP HAS RECOGNIZED THE PROBLEM, BUT CLAIMS THE PARTS ARE UNAVAILABLE.
Corrective Action:
WHEN THE CAR IS INTENTIONALLY STOPPED AND SHIFTED INTO PARK, THE DASHBOARD SHOWS A WARNING THAT THE CAR IS NOT IN PARK. IT REQUIRES MOVING THE GEAR SHIFT IN AND OUT OF DRIVE UNTIL THE ELECTRONICS RECOGNIZE THE CAR IS IN PARK. UNTIL THEN, ALL THE CAR ELECTRONICS REMAIN ACTIVE. WHEN THE DOOR IS OPENED AN ALARM SOUNDS BECAUSE THE ELECTRONICS THINKS THE CAR IS NOT IN PARK. THE GMC DEALERSHIP IS AWARE OF THE PROBLEM BUT CLAIMS THE PARTS NEEDED TO FIX IT ARE UNAVAILABLE. THIS FIRST HAPPENED OVER A YEAR AGO, BUT THE DEALERSHIP COULDN'T RECREATE THE PROBLEM. IT HAS STARTED HAPPENING AGAIN, AND THE DEALERSHIP HAS RECOGNIZED THE PROBLEM, BUT CLAIMS THE PARTS ARE UNAVAILABLE.
Additional Notes:
WHEN THE CAR IS INTENTIONALLY STOPPED AND SHIFTED INTO PARK, THE DASHBOARD SHOWS A WARNING THAT THE CAR IS NOT IN PARK. IT REQUIRES MOVING THE GEAR SHIFT IN AND OUT OF DRIVE UNTIL THE ELECTRONICS RECOGNIZE THE CAR IS IN PARK. UNTIL THEN, ALL THE CAR ELECTRONICS REMAIN ACTIVE. WHEN THE DOOR IS OPENED AN ALARM SOUNDS BECAUSE THE ELECTRONICS THINKS THE CAR IS NOT IN PARK. THE GMC DEALERSHIP IS AWARE OF THE PROBLEM BUT CLAIMS THE PARTS NEEDED TO FIX IT ARE UNAVAILABLE. THIS FIRST HAPPENED OVER A YEAR AGO, BUT THE DEALERSHIP COULDN'T RECREATE THE PROBLEM. IT HAS STARTED HAPPENING AGAIN, AND THE DEALERSHIP HAS RECOGNIZED THE PROBLEM, BUT CLAIMS THE PARTS ARE UNAVAILABLE.
Mfg Campaign: 11271333
Recall Date: Oct 27, 2019
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