Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
860 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I AM GETTING A MESSAGE SHIFT TO PARK! ON 2017 GMC ACADIA AFTER PUTTING MY VEHICLE IN PARK UNABLE TO LOCK CAR AND LIGHTS AND RADIO REMAIN ON. IT TOOK ME MORE THAN AN HOUR TO GET MY VEHICLE TO STOP DISPLAYING MESSAGE. I AM VERY CONCERNED AND APPALLED AT THE SAME TIME UPON INVESTIGATING I HAVE DISCOVERED GMC IS AWARE OF THIS PROBLEM AND DOES NOT HAVE A FIX FOR IT. I REALLY WISHED IT WOULD HAVE BEEN REVEALED AND I COULD HAVE CHOSEN ANOTHER VEHICLE THAT IS VERY BAD BUSINESS PRACTICES MY VEHICLE IS ONLY TWO YEARS OLD AND I AM STILL MAKING PAYMENTS.
Corrective Action:
I AM GETTING A MESSAGE SHIFT TO PARK! ON 2017 GMC ACADIA AFTER PUTTING MY VEHICLE IN PARK UNABLE TO LOCK CAR AND LIGHTS AND RADIO REMAIN ON. IT TOOK ME MORE THAN AN HOUR TO GET MY VEHICLE TO STOP DISPLAYING MESSAGE. I AM VERY CONCERNED AND APPALLED AT THE SAME TIME UPON INVESTIGATING I HAVE DISCOVERED GMC IS AWARE OF THIS PROBLEM AND DOES NOT HAVE A FIX FOR IT. I REALLY WISHED IT WOULD HAVE BEEN REVEALED AND I COULD HAVE CHOSEN ANOTHER VEHICLE THAT IS VERY BAD BUSINESS PRACTICES MY VEHICLE IS ONLY TWO YEARS OLD AND I AM STILL MAKING PAYMENTS.
Additional Notes:
I AM GETTING A MESSAGE SHIFT TO PARK! ON 2017 GMC ACADIA AFTER PUTTING MY VEHICLE IN PARK UNABLE TO LOCK CAR AND LIGHTS AND RADIO REMAIN ON. IT TOOK ME MORE THAN AN HOUR TO GET MY VEHICLE TO STOP DISPLAYING MESSAGE. I AM VERY CONCERNED AND APPALLED AT THE SAME TIME UPON INVESTIGATING I HAVE DISCOVERED GMC IS AWARE OF THIS PROBLEM AND DOES NOT HAVE A FIX FOR IT. I REALLY WISHED IT WOULD HAVE BEEN REVEALED AND I COULD HAVE CHOSEN ANOTHER VEHICLE THAT IS VERY BAD BUSINESS PRACTICES MY VEHICLE IS ONLY TWO YEARS OLD AND I AM STILL MAKING PAYMENTS.
Mfg Campaign: 11257936
Recall Date: Sep 25, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Corrective Action:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Additional Notes:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Mfg Campaign: 11257514
Recall Date: Sep 23, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Corrective Action:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Additional Notes:
AFTER 2 YEARS OF OWNERSHIP OF A NEW GMC ACADIA MY SUV WOULD NOT SHUT OFF ONCE I PARKED MY CAR. IT WOULD NOT BE ABLE TO DETECT THAT I SHIFTED INTO PARK AFTER ARRIVING AT MY DESTINATION. ALL THE ELECTRONICS WOULD CONTINUE TO RUN. I WOULD HAVE HAVE TO STAY IN THE CAR AND PLAY WITH THE SHIFTER UNTIL THE COMPUTER FINALLY READ THAT IT WAS IN PARK. AFTER TAKING THE CAR TO THE DEALERSHIP THE SUV WAS FIXED WITH AN NEW PART THAT SEEMS TO HAVE RESOLVED THE PROBLEM FOR NOW BUT AS FAR AS I AM AWARE GMC IS STILL DOESN'T KNOW WHY THE PROBLEM IS BEING CAUSED SO I AM WAITING TO SEE IF IT HAPPENS AGAIN. AFTER GETTING IT FIXED NOW MY VEHICLE GIVES ME ANOTHER WARNING EVERY TIME MY "AUTO ENGINE OFF" IS ACTIVATED AT WHEN I COME TO A STOP. NOW I CONTINUOUSLY GET "STEBILITITRC" WARNING EVERY TIME I STOP. THEY FIXED ONE PROBLEM AND NOW I HAVE ANOTHER. IT IS MY FAMILY CAR SO I JUST WANT TO MAKE SURE IT IS SAFE BUT GMC DOESN'T SEEM TO KNOW WHATS WRONG OR HOW TO FIX IT EVEN THOUGH THEY ARE AWARE OF MANY ACADIAS HAVING THE SAME PROBLEM.
Mfg Campaign: 11257514
Recall Date: Sep 23, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Corrective Action:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Additional Notes:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Mfg Campaign: 11256893
Recall Date: Sep 20, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Corrective Action:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Additional Notes:
"SHIFT TO PARK" ISSUE AS DESCRIBED BY OTHERS. GM DEALER SAYS IT NEEDS TO REPLACE A $20.00 HARNESS + LABOR OF OVER $200.00. "SERVICE PARKING BRAKE" ISSUE THAT RANDOMLY PRESENTED ITSELF ONE DAY. I WAS UNABLE TO USE THE PARKING BRAKE. GM DEALER HAD TO "UPGRADE" MY EBCM FOR A WHOPPING $200.00. HOW DOES GM THINK THE CONSUMER SHOULD HAVE TO PAY FOR THIS. THEY HAVE A MONOPOLY BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX THIS!
Mfg Campaign: 11256893
Recall Date: Sep 20, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Corrective Action:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Additional Notes:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Mfg Campaign: 11256122
Recall Date: Sep 17, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Corrective Action:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Additional Notes:
WHEN PUTTING THE VEHICLE INTO PARK, AN ERROR IS DISPLAYED STATING TO SHIFT THE VEHICLE INTO PARK, EVEN THOUGH THE SHIFTER IS IN P. IN ORDER TO GET THIS MESSAGE TO GO AWAY, I HAVE TO MOVE THE SHIFTER UP AND DOWN MULTIPLE TIMES. COULD TAKE UP TO 20 MIN TO GET THE ERROR TO GO AWAY. I CAN NOT LEAVE THE VEHICLE UNTIL THE ERROR IS OFF BECAUSE THE LIGHTS STAY ON AND WILL DRAIN THE BATTERY. I ALSO NOTICE THAT THE VEHICLE ROLLS A LITTLE MORE AFTER MULTIPLE ATTEMPTS TO GET ERROR MESSAGE OFF. THIS IS CONCERNING THAT IT MAY NOT REALIZE ITS IN PARK AND ROLL INTO ANOTHER VEHICLE CAUSING DAMAGE TO BOTH OR ROLL AWAY. I TOOK TO MY DEALER AND WAS TOLD THIS IS A 'KNOWN' ISSUE AND IS NOT COVERED UNDER WARRANTY, NOR IS THERE A RECALL. I JUST PAID OUT OF POCKET FOR NEW TIRES BECAUSE GM KNEW THE TIRES PLACED WERE 'WEARING' TOO SOON BASED ON MILEAGE. NOW, I AM BEING TOLD I WILL HAVE TO PAY ABOUT $600 TO GET THIS FIXED. GM KNOWS OF ISSUES AND NOT FIXING THEM IS WRONG. THIS IS NOT A NEW ISSUE, HAS BEEN LISTED AS COMPLAINTS FOR THE PAST YEAR, YET GM HAS DONE NOTHING TO FIX AND CONTINUE TO MAKE THE VEHICLE WITH THE SAME ISSUES. FRUSTRATING THAT I HAVE TO SPEND THE MONEY TO FIX AN ISSUE THEY KNOW ABOUT! THIS NEEDS PUSHED BACK TO GM TO HOLD THEM ACCOUNTABLE AND MAKE THIS RIGHT. THE SHIFTER ISSUE SHOULD BE A RECALL AND FIXED.
Mfg Campaign: 11256122
Recall Date: Sep 17, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE SAYS SHIFT TO PARK AND WON'T TURN OFF, EVEN THOUGH IT IS ALREADY IN PARK.
Corrective Action:
VEHICLE SAYS SHIFT TO PARK AND WON'T TURN OFF, EVEN THOUGH IT IS ALREADY IN PARK.
Additional Notes:
VEHICLE SAYS SHIFT TO PARK AND WON'T TURN OFF, EVEN THOUGH IT IS ALREADY IN PARK.
Mfg Campaign: 11255551
Recall Date: Sep 16, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2017 ACADIA IS DISPLAYING 'SHIFT TO PARK' MESSAGE WHEN THE CAR IS IN PARK. I HAVE TO TURN THE CAR OFF AND ON AND SHIFT TO OTHER GEARS AND BACK TO PARK UPWARDS OF 5/10 TIMES PRETTY MUCH EVERY TIME I TRY TO TURN THE CAR OFF.
Corrective Action:
2017 ACADIA IS DISPLAYING 'SHIFT TO PARK' MESSAGE WHEN THE CAR IS IN PARK. I HAVE TO TURN THE CAR OFF AND ON AND SHIFT TO OTHER GEARS AND BACK TO PARK UPWARDS OF 5/10 TIMES PRETTY MUCH EVERY TIME I TRY TO TURN THE CAR OFF.
Additional Notes:
2017 ACADIA IS DISPLAYING 'SHIFT TO PARK' MESSAGE WHEN THE CAR IS IN PARK. I HAVE TO TURN THE CAR OFF AND ON AND SHIFT TO OTHER GEARS AND BACK TO PARK UPWARDS OF 5/10 TIMES PRETTY MUCH EVERY TIME I TRY TO TURN THE CAR OFF.
Mfg Campaign: 11255608
Recall Date: Sep 16, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
MICHELIN PREMIER LTX M/S 235/55R20 DRY ROT OR CRACKING BETWEEN TREADS ALL 4 TIRES 30,000 MILES DOESN'T SEAM RIGHT.
Corrective Action:
MICHELIN PREMIER LTX M/S 235/55R20 DRY ROT OR CRACKING BETWEEN TREADS ALL 4 TIRES 30,000 MILES DOESN'T SEAM RIGHT.
Additional Notes:
MICHELIN PREMIER LTX M/S 235/55R20 DRY ROT OR CRACKING BETWEEN TREADS ALL 4 TIRES 30,000 MILES DOESN'T SEAM RIGHT.
Mfg Campaign: 11255640
Recall Date: Sep 16, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN SHIFTING THE VEHICLE TO PARK AND THEN SHUTTING OFF THE ENGINE, I GET AN ERROR MESSAGE 'ACTION REQUIRED- SHIFT TO PARK'. THE VEHICLE IS ALREADY IN PARK! I'VE HAD TO JIGGLE THE SHIFTER, PRESS THE BRAKE WHILE JIGGLING THE SHIFTER, RESTART THE VEHICLE PUT IN REVERSE, THEN BACK IN PARK, AND JIGGLE SOME MORE. THE RADIO AND LIGHTS (BOTH INTERIOR & EXTERIOR) WILL NOT POWER OFF AND THE DOOR CHIMES NONSTOP. THIS HAPPENS RANDOMLY AND IT HAS BEEN A LITTLE OVER A MONTH SINCE THE LAST INCIDENT WHICH OCCURRED TWO DAYS AFTER I HAD TO REPLACE THE BATTERY BECAUSE I MISSED THE ERROR MESSAGE HEADING IN TO WORK. THE LAST 2 DAYS MY HUSBAND HAS DISCONNECTED THE BATTERY BECAUSE NOTHING WILL WORK TO POWER OFF RADIO & LIGHTS. I'VE HAD TO REPLACE THE BATTERY TWICE NOW IN A NEW VEHICLE LEASED IN 2016. THE FIRST TIME WAS DUE TO BRAKE RECALL, MY VEHICLE BEING THE ONLY 2017 GMC ACADIA DENALI EFFECTED BY THAT RECALL. THE BRAKE LIGHTS WOULD REMAIN ON BECAUSE THE BRAKE WAS BASICALLY STICKING, DRAINING THE BATTERY. THAT ISSUE ALSO DISABLED THE CRUISE CONTROL AS THAT FEATURE IS UNAVAILABLE WHEN BREAKING! THIS VEHICLE ALSO HAD REPAIR TO WIRING IN DRIVER SIDE DOOR DUE TO WATER GETTING INTO THE DOOR FRAME FROM OUTSIDE AND CORRODING WIRES CAUSING DETECTION ISSUES WITH THE KEY FOB. I COULD NOT UNLOCK MY DOORS WITHOUT REMOVING THE KEY TO MANUALLY UNLOCK. WHILE IN THE CAR WASH, THE VEHICLE LOST CONNECTION WITH MY KEY AND THE DRIVER'S SEAT MOVED ALL THE WAY BACK AS IT WOULD FOR EASY EXIT WHICH I HAD DISABLED. MESSAGE STATING KEY NOT DETECTED WOULDI WAS TOLD A NEEDED A NEW BATTERY IN MY FOB, DEALERSHIP REPLACED, CALLED & SAID EVERYTHING WAS WORKING AS IT SHOULD. THEY RAN THE VEHICLE THROUGH THE CAR WASH BEFORE I ARRIVED TO PICK UP THE CAR. WHEN I TRIED TO UNLOCK THE DOORS, THE VEHICLE WOULD NOT RECOGNIZE THE FOB. THANK GOODNESS THE SERVICE REP WAS THERE TO WITNESS THE MALFUNCTION.
Corrective Action:
WHEN SHIFTING THE VEHICLE TO PARK AND THEN SHUTTING OFF THE ENGINE, I GET AN ERROR MESSAGE 'ACTION REQUIRED- SHIFT TO PARK'. THE VEHICLE IS ALREADY IN PARK! I'VE HAD TO JIGGLE THE SHIFTER, PRESS THE BRAKE WHILE JIGGLING THE SHIFTER, RESTART THE VEHICLE PUT IN REVERSE, THEN BACK IN PARK, AND JIGGLE SOME MORE. THE RADIO AND LIGHTS (BOTH INTERIOR & EXTERIOR) WILL NOT POWER OFF AND THE DOOR CHIMES NONSTOP. THIS HAPPENS RANDOMLY AND IT HAS BEEN A LITTLE OVER A MONTH SINCE THE LAST INCIDENT WHICH OCCURRED TWO DAYS AFTER I HAD TO REPLACE THE BATTERY BECAUSE I MISSED THE ERROR MESSAGE HEADING IN TO WORK. THE LAST 2 DAYS MY HUSBAND HAS DISCONNECTED THE BATTERY BECAUSE NOTHING WILL WORK TO POWER OFF RADIO & LIGHTS. I'VE HAD TO REPLACE THE BATTERY TWICE NOW IN A NEW VEHICLE LEASED IN 2016. THE FIRST TIME WAS DUE TO BRAKE RECALL, MY VEHICLE BEING THE ONLY 2017 GMC ACADIA DENALI EFFECTED BY THAT RECALL. THE BRAKE LIGHTS WOULD REMAIN ON BECAUSE THE BRAKE WAS BASICALLY STICKING, DRAINING THE BATTERY. THAT ISSUE ALSO DISABLED THE CRUISE CONTROL AS THAT FEATURE IS UNAVAILABLE WHEN BREAKING! THIS VEHICLE ALSO HAD REPAIR TO WIRING IN DRIVER SIDE DOOR DUE TO WATER GETTING INTO THE DOOR FRAME FROM OUTSIDE AND CORRODING WIRES CAUSING DETECTION ISSUES WITH THE KEY FOB. I COULD NOT UNLOCK MY DOORS WITHOUT REMOVING THE KEY TO MANUALLY UNLOCK. WHILE IN THE CAR WASH, THE VEHICLE LOST CONNECTION WITH MY KEY AND THE DRIVER'S SEAT MOVED ALL THE WAY BACK AS IT WOULD FOR EASY EXIT WHICH I HAD DISABLED. MESSAGE STATING KEY NOT DETECTED WOULDI WAS TOLD A NEEDED A NEW BATTERY IN MY FOB, DEALERSHIP REPLACED, CALLED & SAID EVERYTHING WAS WORKING AS IT SHOULD. THEY RAN THE VEHICLE THROUGH THE CAR WASH BEFORE I ARRIVED TO PICK UP THE CAR. WHEN I TRIED TO UNLOCK THE DOORS, THE VEHICLE WOULD NOT RECOGNIZE THE FOB. THANK GOODNESS THE SERVICE REP WAS THERE TO WITNESS THE MALFUNCTION.
Additional Notes:
WHEN SHIFTING THE VEHICLE TO PARK AND THEN SHUTTING OFF THE ENGINE, I GET AN ERROR MESSAGE 'ACTION REQUIRED- SHIFT TO PARK'. THE VEHICLE IS ALREADY IN PARK! I'VE HAD TO JIGGLE THE SHIFTER, PRESS THE BRAKE WHILE JIGGLING THE SHIFTER, RESTART THE VEHICLE PUT IN REVERSE, THEN BACK IN PARK, AND JIGGLE SOME MORE. THE RADIO AND LIGHTS (BOTH INTERIOR & EXTERIOR) WILL NOT POWER OFF AND THE DOOR CHIMES NONSTOP. THIS HAPPENS RANDOMLY AND IT HAS BEEN A LITTLE OVER A MONTH SINCE THE LAST INCIDENT WHICH OCCURRED TWO DAYS AFTER I HAD TO REPLACE THE BATTERY BECAUSE I MISSED THE ERROR MESSAGE HEADING IN TO WORK. THE LAST 2 DAYS MY HUSBAND HAS DISCONNECTED THE BATTERY BECAUSE NOTHING WILL WORK TO POWER OFF RADIO & LIGHTS. I'VE HAD TO REPLACE THE BATTERY TWICE NOW IN A NEW VEHICLE LEASED IN 2016. THE FIRST TIME WAS DUE TO BRAKE RECALL, MY VEHICLE BEING THE ONLY 2017 GMC ACADIA DENALI EFFECTED BY THAT RECALL. THE BRAKE LIGHTS WOULD REMAIN ON BECAUSE THE BRAKE WAS BASICALLY STICKING, DRAINING THE BATTERY. THAT ISSUE ALSO DISABLED THE CRUISE CONTROL AS THAT FEATURE IS UNAVAILABLE WHEN BREAKING! THIS VEHICLE ALSO HAD REPAIR TO WIRING IN DRIVER SIDE DOOR DUE TO WATER GETTING INTO THE DOOR FRAME FROM OUTSIDE AND CORRODING WIRES CAUSING DETECTION ISSUES WITH THE KEY FOB. I COULD NOT UNLOCK MY DOORS WITHOUT REMOVING THE KEY TO MANUALLY UNLOCK. WHILE IN THE CAR WASH, THE VEHICLE LOST CONNECTION WITH MY KEY AND THE DRIVER'S SEAT MOVED ALL THE WAY BACK AS IT WOULD FOR EASY EXIT WHICH I HAD DISABLED. MESSAGE STATING KEY NOT DETECTED WOULDI WAS TOLD A NEEDED A NEW BATTERY IN MY FOB, DEALERSHIP REPLACED, CALLED & SAID EVERYTHING WAS WORKING AS IT SHOULD. THEY RAN THE VEHICLE THROUGH THE CAR WASH BEFORE I ARRIVED TO PICK UP THE CAR. WHEN I TRIED TO UNLOCK THE DOORS, THE VEHICLE WOULD NOT RECOGNIZE THE FOB. THANK GOODNESS THE SERVICE REP WAS THERE TO WITNESS THE MALFUNCTION.
Mfg Campaign: 11255858
Recall Date: Sep 16, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
UPON TURNING MY IGNITION OFF, THE "SHIFT TO PARK" WARNING MESSAGE APPEARS, EVEN THOUGH THE DISPLAY SHOWS THAT I AM IN "P" AND THE BRAKE IS ON. WHEN I TOOK IT TO THE DEALERSHIP,I GOT OUT OF THE CAR AND POINTED TO THE MESSAGE ON MY DISPLAY. BEFORE THE TECHNICIAN EVEN LOOKED INTO MY CAR, HE ASKED "SHIFT TO PARK"? SO OBVIOUSLY THIS IS A WELL KNOWN PROBLEM WITH THIS GMC REPAIR CENTER. MY FRUSTRATION IS THAT IF IT IS A KNOWN DEFECT, WHY DO I HAVE TO PAY TO HAVE IT FIXED?
Corrective Action:
UPON TURNING MY IGNITION OFF, THE "SHIFT TO PARK" WARNING MESSAGE APPEARS, EVEN THOUGH THE DISPLAY SHOWS THAT I AM IN "P" AND THE BRAKE IS ON. WHEN I TOOK IT TO THE DEALERSHIP,I GOT OUT OF THE CAR AND POINTED TO THE MESSAGE ON MY DISPLAY. BEFORE THE TECHNICIAN EVEN LOOKED INTO MY CAR, HE ASKED "SHIFT TO PARK"? SO OBVIOUSLY THIS IS A WELL KNOWN PROBLEM WITH THIS GMC REPAIR CENTER. MY FRUSTRATION IS THAT IF IT IS A KNOWN DEFECT, WHY DO I HAVE TO PAY TO HAVE IT FIXED?
Additional Notes:
UPON TURNING MY IGNITION OFF, THE "SHIFT TO PARK" WARNING MESSAGE APPEARS, EVEN THOUGH THE DISPLAY SHOWS THAT I AM IN "P" AND THE BRAKE IS ON. WHEN I TOOK IT TO THE DEALERSHIP,I GOT OUT OF THE CAR AND POINTED TO THE MESSAGE ON MY DISPLAY. BEFORE THE TECHNICIAN EVEN LOOKED INTO MY CAR, HE ASKED "SHIFT TO PARK"? SO OBVIOUSLY THIS IS A WELL KNOWN PROBLEM WITH THIS GMC REPAIR CENTER. MY FRUSTRATION IS THAT IF IT IS A KNOWN DEFECT, WHY DO I HAVE TO PAY TO HAVE IT FIXED?
Mfg Campaign: 11255355
Recall Date: Sep 13, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UPON SHIFTING THE CAR TO PARK AND SHUTTING OFF THE ENGINE, THE CONSOLE SAYS, "SHIFT TO PARK". THE CAR APPEARS TO ROLL SOME. I HAVE NOT BEEN ON AN INCLINE TO SEE IF IT IS TRULY IN PARK OR NOT. IT WILL NOT ALLOW THE ELECTRONICS TO SHUT OFF AND WILL NOT LET YOU LOCK THE CAR SO THE CAR CANNOT BE LEFT WHEN THIS HAPPENS. IT HAS BEEN HAPPENING INTERMITTENTLY AND TODAY I HAD TO SHUT OFF AND START THE CAR AND DRIVE IT 10-15 TIMES BEFORE IT WOULD RECOGNIZE IT WAS ACTUALLY IN PARK.
Corrective Action:
UPON SHIFTING THE CAR TO PARK AND SHUTTING OFF THE ENGINE, THE CONSOLE SAYS, "SHIFT TO PARK". THE CAR APPEARS TO ROLL SOME. I HAVE NOT BEEN ON AN INCLINE TO SEE IF IT IS TRULY IN PARK OR NOT. IT WILL NOT ALLOW THE ELECTRONICS TO SHUT OFF AND WILL NOT LET YOU LOCK THE CAR SO THE CAR CANNOT BE LEFT WHEN THIS HAPPENS. IT HAS BEEN HAPPENING INTERMITTENTLY AND TODAY I HAD TO SHUT OFF AND START THE CAR AND DRIVE IT 10-15 TIMES BEFORE IT WOULD RECOGNIZE IT WAS ACTUALLY IN PARK.
Additional Notes:
UPON SHIFTING THE CAR TO PARK AND SHUTTING OFF THE ENGINE, THE CONSOLE SAYS, "SHIFT TO PARK". THE CAR APPEARS TO ROLL SOME. I HAVE NOT BEEN ON AN INCLINE TO SEE IF IT IS TRULY IN PARK OR NOT. IT WILL NOT ALLOW THE ELECTRONICS TO SHUT OFF AND WILL NOT LET YOU LOCK THE CAR SO THE CAR CANNOT BE LEFT WHEN THIS HAPPENS. IT HAS BEEN HAPPENING INTERMITTENTLY AND TODAY I HAD TO SHUT OFF AND START THE CAR AND DRIVE IT 10-15 TIMES BEFORE IT WOULD RECOGNIZE IT WAS ACTUALLY IN PARK.
Mfg Campaign: 11255437
Recall Date: Sep 13, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
"SHIFT TO PARK" ERROR WHEN CAR IS ALREADY IN PARK. ISSUE STARTED ABOUT 2 MONTHS AGO; HOWEVER, IT IS BECOMING WORSE AND MORE FREQUENT. MOST OF THE TIME, PRESSING THE SHIFTER BUTTON IN/OUT WILL TURN THE CAR OFF BUT NOT IT CAN TAKE UP TO 5 MINUTES OF TURNING THE CAR ON/OFF AND SHIFTING GEARS TO GET THE CAR TO RECOGNIZE THAT IT IS IN PARK. (THE DASHBOARD DOES RECOGNIZE THAT IT IS IN PARK WITH THE "P" BESIDE THE MILEAGE BUT THE SENSOR DOES NOT.) IT IS A SAFETY CONCERN BECAUSE THE CAR CAN NOT BE TURNED OFF AND LOCKED. DESPITE ONLY HAVING THE CAR FOR A LITTLE OVER 2 YEARS, THE DEALERSHIP SAYS THE COSTS NEEDS TO BE COVERED OUT OF POCKET SINCE IT WAS A LOANER.
Corrective Action:
"SHIFT TO PARK" ERROR WHEN CAR IS ALREADY IN PARK. ISSUE STARTED ABOUT 2 MONTHS AGO; HOWEVER, IT IS BECOMING WORSE AND MORE FREQUENT. MOST OF THE TIME, PRESSING THE SHIFTER BUTTON IN/OUT WILL TURN THE CAR OFF BUT NOT IT CAN TAKE UP TO 5 MINUTES OF TURNING THE CAR ON/OFF AND SHIFTING GEARS TO GET THE CAR TO RECOGNIZE THAT IT IS IN PARK. (THE DASHBOARD DOES RECOGNIZE THAT IT IS IN PARK WITH THE "P" BESIDE THE MILEAGE BUT THE SENSOR DOES NOT.) IT IS A SAFETY CONCERN BECAUSE THE CAR CAN NOT BE TURNED OFF AND LOCKED. DESPITE ONLY HAVING THE CAR FOR A LITTLE OVER 2 YEARS, THE DEALERSHIP SAYS THE COSTS NEEDS TO BE COVERED OUT OF POCKET SINCE IT WAS A LOANER.
Additional Notes:
"SHIFT TO PARK" ERROR WHEN CAR IS ALREADY IN PARK. ISSUE STARTED ABOUT 2 MONTHS AGO; HOWEVER, IT IS BECOMING WORSE AND MORE FREQUENT. MOST OF THE TIME, PRESSING THE SHIFTER BUTTON IN/OUT WILL TURN THE CAR OFF BUT NOT IT CAN TAKE UP TO 5 MINUTES OF TURNING THE CAR ON/OFF AND SHIFTING GEARS TO GET THE CAR TO RECOGNIZE THAT IT IS IN PARK. (THE DASHBOARD DOES RECOGNIZE THAT IT IS IN PARK WITH THE "P" BESIDE THE MILEAGE BUT THE SENSOR DOES NOT.) IT IS A SAFETY CONCERN BECAUSE THE CAR CAN NOT BE TURNED OFF AND LOCKED. DESPITE ONLY HAVING THE CAR FOR A LITTLE OVER 2 YEARS, THE DEALERSHIP SAYS THE COSTS NEEDS TO BE COVERED OUT OF POCKET SINCE IT WAS A LOANER.
Mfg Campaign: 11254605
Recall Date: Sep 11, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UPON TURNING VEHICLE OFF, "SHIFT TO PARK!" ILLUMINATES ON THE CLUSTER. VEHICLE WILL NOT TURN OFF UNTIL IT IS RE-STARTED, SHIFTED IN AND OUT OF GEAR. SOMETIMES THIS NEEDS TO BE DONE MULTIPLE TIMES. THERE HAS BEEN ONE INSTANCE THE ERROR WOULD NOT CLEAR, AND I WAS FORCED TO LEAVE MY VEHICLE ON, AS I WENT INTO A DOCTOR APPOINTMENT. THIS IS VERY ANNOYING, NOT TO MENTION THE WASTED FUEL WITH STARTING/STOPPING THE VEHICLE 5-10 TIMES EACH TIME I TURN IT OFF. I'VE TAKEN VIDEO OF THE PROBLEM, HOWEVER, IT IS TOO LARGE TO UPLOAD HERE. RIDICULOUS.
Corrective Action:
UPON TURNING VEHICLE OFF, "SHIFT TO PARK!" ILLUMINATES ON THE CLUSTER. VEHICLE WILL NOT TURN OFF UNTIL IT IS RE-STARTED, SHIFTED IN AND OUT OF GEAR. SOMETIMES THIS NEEDS TO BE DONE MULTIPLE TIMES. THERE HAS BEEN ONE INSTANCE THE ERROR WOULD NOT CLEAR, AND I WAS FORCED TO LEAVE MY VEHICLE ON, AS I WENT INTO A DOCTOR APPOINTMENT. THIS IS VERY ANNOYING, NOT TO MENTION THE WASTED FUEL WITH STARTING/STOPPING THE VEHICLE 5-10 TIMES EACH TIME I TURN IT OFF. I'VE TAKEN VIDEO OF THE PROBLEM, HOWEVER, IT IS TOO LARGE TO UPLOAD HERE. RIDICULOUS.
Additional Notes:
UPON TURNING VEHICLE OFF, "SHIFT TO PARK!" ILLUMINATES ON THE CLUSTER. VEHICLE WILL NOT TURN OFF UNTIL IT IS RE-STARTED, SHIFTED IN AND OUT OF GEAR. SOMETIMES THIS NEEDS TO BE DONE MULTIPLE TIMES. THERE HAS BEEN ONE INSTANCE THE ERROR WOULD NOT CLEAR, AND I WAS FORCED TO LEAVE MY VEHICLE ON, AS I WENT INTO A DOCTOR APPOINTMENT. THIS IS VERY ANNOYING, NOT TO MENTION THE WASTED FUEL WITH STARTING/STOPPING THE VEHICLE 5-10 TIMES EACH TIME I TURN IT OFF. I'VE TAKEN VIDEO OF THE PROBLEM, HOWEVER, IT IS TOO LARGE TO UPLOAD HERE. RIDICULOUS.
Mfg Campaign: 11254637
Recall Date: Sep 11, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN DEPRESSING THE BRAKE PEDAL A SQUISHING NOISE WAS HEARD. THE SOUND WAS PRESENT WHILE MOVING AND WHILE STOPPED. MASTER CYLINDER WAS LEAKING BRAKE FLUID INTO BRAKE POWER BOOSTER
Corrective Action:
WHEN DEPRESSING THE BRAKE PEDAL A SQUISHING NOISE WAS HEARD. THE SOUND WAS PRESENT WHILE MOVING AND WHILE STOPPED. MASTER CYLINDER WAS LEAKING BRAKE FLUID INTO BRAKE POWER BOOSTER
Additional Notes:
WHEN DEPRESSING THE BRAKE PEDAL A SQUISHING NOISE WAS HEARD. THE SOUND WAS PRESENT WHILE MOVING AND WHILE STOPPED. MASTER CYLINDER WAS LEAKING BRAKE FLUID INTO BRAKE POWER BOOSTER
Mfg Campaign: 11254849
Recall Date: Sep 11, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Corrective Action:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Additional Notes:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Mfg Campaign: 11254857
Recall Date: Sep 11, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Corrective Action:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Additional Notes:
SHIFTER KEEPS LOCKING. HAPPENED 4 TIMES WHERE SHIFTER HAD GOTTEN STUCK IN SHIFT AND UNABLE TO CONTROL CAR. GEAR ASSEMBLY HAS BEEN REPLACED 4 TIMES AND NOTHING IS WORKING.
Mfg Campaign: 11254857
Recall Date: Sep 11, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I REPORTED A PROBLEM OVER A YEAR AGO, AND DESPITE SEVERAL TRIPS TO THE DEALER, THE PROBLEM HAS GOTTEN WORSE. THE VEHICLE SEEMS TO SHIFT TO NEUTRAL WHILE SHIFTING FROM 2ND TO 3RD GEARS. THIS RESULTS IN A VERY HARSH SHIFT. THE MAIN SAFETY ISSUE IS THAT WHILE YOU ARE TRYING TO ACCELERATE, YOUR VEHICLE GOES INTO NEUTRAL AND YOU NEARLY STOP. NOT ONLY HAVE I BEEN SLAMMED INTO MY SEAT WHEN IT FINALLY CATCHES IN THE NEXT GEAR, BUT I'VE ALMOST BEEN REAR ENDED MULTIPLE TIMES. IT IS VERY DANGEROUS. THE DEALER CLAIMS IT'S "DOING WHAT ITS SUPPOSE TO".
Corrective Action:
I REPORTED A PROBLEM OVER A YEAR AGO, AND DESPITE SEVERAL TRIPS TO THE DEALER, THE PROBLEM HAS GOTTEN WORSE. THE VEHICLE SEEMS TO SHIFT TO NEUTRAL WHILE SHIFTING FROM 2ND TO 3RD GEARS. THIS RESULTS IN A VERY HARSH SHIFT. THE MAIN SAFETY ISSUE IS THAT WHILE YOU ARE TRYING TO ACCELERATE, YOUR VEHICLE GOES INTO NEUTRAL AND YOU NEARLY STOP. NOT ONLY HAVE I BEEN SLAMMED INTO MY SEAT WHEN IT FINALLY CATCHES IN THE NEXT GEAR, BUT I'VE ALMOST BEEN REAR ENDED MULTIPLE TIMES. IT IS VERY DANGEROUS. THE DEALER CLAIMS IT'S "DOING WHAT ITS SUPPOSE TO".
Additional Notes:
I REPORTED A PROBLEM OVER A YEAR AGO, AND DESPITE SEVERAL TRIPS TO THE DEALER, THE PROBLEM HAS GOTTEN WORSE. THE VEHICLE SEEMS TO SHIFT TO NEUTRAL WHILE SHIFTING FROM 2ND TO 3RD GEARS. THIS RESULTS IN A VERY HARSH SHIFT. THE MAIN SAFETY ISSUE IS THAT WHILE YOU ARE TRYING TO ACCELERATE, YOUR VEHICLE GOES INTO NEUTRAL AND YOU NEARLY STOP. NOT ONLY HAVE I BEEN SLAMMED INTO MY SEAT WHEN IT FINALLY CATCHES IN THE NEXT GEAR, BUT I'VE ALMOST BEEN REAR ENDED MULTIPLE TIMES. IT IS VERY DANGEROUS. THE DEALER CLAIMS IT'S "DOING WHAT ITS SUPPOSE TO".
Mfg Campaign: 11254344
Recall Date: Sep 10, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF AND THE ENGINE RAN FOR HOURS. EVENTUALLY, THE INTERNAL SYSTEM RECOGNIZED THAT THE VEHICLE WAS IN PARK AND FINALLY TURNED ITSELF OFF. THE MANUFACTURER HAD NOT DONE ANYTHING TO ADDRESS THE FAILURE; HOWEVER, THEY ISSUED TECHNICAL SERVICE BULLETIN NUMBER: 18-NA-297 ON DECEMBER 13, 2018. THE CONTACT CALLED NUMEROUS UNKNOWN DEALERS ACROSS THE COUNTRY TO TRY TO BUY THE PART MENTIONED IN THE SERVICE BULLETIN, BUT THE PART WAS STILL ON BACKORDER. THE PART THAT WAS NEEDED FOR THE REPAIR WAS THE TRANSMISSION SHIFTER ASSEMBLY (NUMBER: 13528228). THE COST OF THE PART WAS LESS THAN $150. THE CONTACT STATED THAT THE VEHICLE WAS OUT OF ITS INITIAL WARRANTY. THE FAILURE MILEAGE WAS 47,500. THE VIN WAS UNKNOWN. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF AND THE ENGINE RAN FOR HOURS. EVENTUALLY, THE INTERNAL SYSTEM RECOGNIZED THAT THE VEHICLE WAS IN PARK AND FINALLY TURNED ITSELF OFF. THE MANUFACTURER HAD NOT DONE ANYTHING TO ADDRESS THE FAILURE; HOWEVER, THEY ISSUED TECHNICAL SERVICE BULLETIN NUMBER: 18-NA-297 ON DECEMBER 13, 2018. THE CONTACT CALLED NUMEROUS UNKNOWN DEALERS ACROSS THE COUNTRY TO TRY TO BUY THE PART MENTIONED IN THE SERVICE BULLETIN, BUT THE PART WAS STILL ON BACKORDER. THE PART THAT WAS NEEDED FOR THE REPAIR WAS THE TRANSMISSION SHIFTER ASSEMBLY (NUMBER: 13528228). THE COST OF THE PART WAS LESS THAN $150. THE CONTACT STATED THAT THE VEHICLE WAS OUT OF ITS INITIAL WARRANTY. THE FAILURE MILEAGE WAS 47,500. THE VIN WAS UNKNOWN. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF AND THE ENGINE RAN FOR HOURS. EVENTUALLY, THE INTERNAL SYSTEM RECOGNIZED THAT THE VEHICLE WAS IN PARK AND FINALLY TURNED ITSELF OFF. THE MANUFACTURER HAD NOT DONE ANYTHING TO ADDRESS THE FAILURE; HOWEVER, THEY ISSUED TECHNICAL SERVICE BULLETIN NUMBER: 18-NA-297 ON DECEMBER 13, 2018. THE CONTACT CALLED NUMEROUS UNKNOWN DEALERS ACROSS THE COUNTRY TO TRY TO BUY THE PART MENTIONED IN THE SERVICE BULLETIN, BUT THE PART WAS STILL ON BACKORDER. THE PART THAT WAS NEEDED FOR THE REPAIR WAS THE TRANSMISSION SHIFTER ASSEMBLY (NUMBER: 13528228). THE COST OF THE PART WAS LESS THAN $150. THE CONTACT STATED THAT THE VEHICLE WAS OUT OF ITS INITIAL WARRANTY. THE FAILURE MILEAGE WAS 47,500. THE VIN WAS UNKNOWN. *TR
Mfg Campaign: 11254352
Recall Date: Sep 10, 2019
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