Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
860 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE CAR IS SHIFTED FROM A DRIVING GEAR OR NEUTRAL INTO PARK, SOMETIMES THE CAR WILL NOT REGISTER THAT IT HAS ACTUALLY SHIFTED INTO PARK. A WARNING SHOWS UP ON THE DASH THAT SAYS "ACTION REQUIRED, SHIFT TO PARK" EVEN THOUGH IT IS IN PARK. THE CAR WILL NOT TURN OFF DURING THIS WARNING, SO YOU HAVE TO SHIFT IT BACK AND FORTH FROM DRIVE TO PARK UNTIL IT FINALLY REGISTERS PARK. SOMETIMES IT HAPPENS THE NEXT TRY, SOMETIMES IT WILL TAKE 50. THERE HAVE BEEN TWO OCCASIONS WHEN ATTEMPTING TO PARK ON A SLOPE THAT THE CAR STARTED TO ROLL, ONLY A FOOT OR TWO, BUT THEN THE EMERGENCY BRAKE AUTOMATICALLY TURNED ON THE BRING THE CAR TO A STOP. THE CAR HAS BEEN IN FOR SERVICE MULTIPLE TIMES AND THEY HAVE BEEN UNABLE TO FIND A FIX AT THIS TIME.
Corrective Action:
WHEN THE CAR IS SHIFTED FROM A DRIVING GEAR OR NEUTRAL INTO PARK, SOMETIMES THE CAR WILL NOT REGISTER THAT IT HAS ACTUALLY SHIFTED INTO PARK. A WARNING SHOWS UP ON THE DASH THAT SAYS "ACTION REQUIRED, SHIFT TO PARK" EVEN THOUGH IT IS IN PARK. THE CAR WILL NOT TURN OFF DURING THIS WARNING, SO YOU HAVE TO SHIFT IT BACK AND FORTH FROM DRIVE TO PARK UNTIL IT FINALLY REGISTERS PARK. SOMETIMES IT HAPPENS THE NEXT TRY, SOMETIMES IT WILL TAKE 50. THERE HAVE BEEN TWO OCCASIONS WHEN ATTEMPTING TO PARK ON A SLOPE THAT THE CAR STARTED TO ROLL, ONLY A FOOT OR TWO, BUT THEN THE EMERGENCY BRAKE AUTOMATICALLY TURNED ON THE BRING THE CAR TO A STOP. THE CAR HAS BEEN IN FOR SERVICE MULTIPLE TIMES AND THEY HAVE BEEN UNABLE TO FIND A FIX AT THIS TIME.
Additional Notes:
WHEN THE CAR IS SHIFTED FROM A DRIVING GEAR OR NEUTRAL INTO PARK, SOMETIMES THE CAR WILL NOT REGISTER THAT IT HAS ACTUALLY SHIFTED INTO PARK. A WARNING SHOWS UP ON THE DASH THAT SAYS "ACTION REQUIRED, SHIFT TO PARK" EVEN THOUGH IT IS IN PARK. THE CAR WILL NOT TURN OFF DURING THIS WARNING, SO YOU HAVE TO SHIFT IT BACK AND FORTH FROM DRIVE TO PARK UNTIL IT FINALLY REGISTERS PARK. SOMETIMES IT HAPPENS THE NEXT TRY, SOMETIMES IT WILL TAKE 50. THERE HAVE BEEN TWO OCCASIONS WHEN ATTEMPTING TO PARK ON A SLOPE THAT THE CAR STARTED TO ROLL, ONLY A FOOT OR TWO, BUT THEN THE EMERGENCY BRAKE AUTOMATICALLY TURNED ON THE BRING THE CAR TO A STOP. THE CAR HAS BEEN IN FOR SERVICE MULTIPLE TIMES AND THEY HAVE BEEN UNABLE TO FIND A FIX AT THIS TIME.
Mfg Campaign: 11297826
Recall Date: Jan 7, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE DOES NOT ACKNOWLEDGE THAT YOU ARE IN PARK AND WILL NOT TURN THE VEHICLE OFF COMPLETELY. THE ENGINE SHUTS OFF, BUT LIGHTS AND EVERYTHING ELSE STAYS ON. IF YOU EXIT THE VEHICLE IT BEEPS AND THE HORN HONKS.
Corrective Action:
VEHICLE DOES NOT ACKNOWLEDGE THAT YOU ARE IN PARK AND WILL NOT TURN THE VEHICLE OFF COMPLETELY. THE ENGINE SHUTS OFF, BUT LIGHTS AND EVERYTHING ELSE STAYS ON. IF YOU EXIT THE VEHICLE IT BEEPS AND THE HORN HONKS.
Additional Notes:
VEHICLE DOES NOT ACKNOWLEDGE THAT YOU ARE IN PARK AND WILL NOT TURN THE VEHICLE OFF COMPLETELY. THE ENGINE SHUTS OFF, BUT LIGHTS AND EVERYTHING ELSE STAYS ON. IF YOU EXIT THE VEHICLE IT BEEPS AND THE HORN HONKS.
Mfg Campaign: 11297103
Recall Date: Jan 4, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Corrective Action:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Additional Notes:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Mfg Campaign: 11292408
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Corrective Action:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Additional Notes:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Mfg Campaign: 11292408
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Corrective Action:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Additional Notes:
THE VEHICLE HAS HAD ONGOING ISSUES SINCE IT WAS PURCHASED IN JUNE OF 2017. THE 'SHIFT TO PARK' PROBLEM HAD TO BE FIXED TWICE, THE EMERGENCY BRAKING SYSTEM ENGAGES ITSELF FOR NO APPARENT REASON WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS, THE HORN DOES NOT WORK WHEN NEEDED IN EMERGENCY SITUATIONS, THE HEADLIGHTS ARE SO DIM IT'S DANGEROUS, THE BATTERY HAS DRAINED AND LEFT MY WIFE STRANDED 4 TIMES, AND THE VEHICLE HAS A VERY ROUGH IDLE AND IT ALMOST STALLS OUT. I ATTEMPTED TO WORK WITH GM TO HAVE THEM TAKE THE CAR BACK EARLY (LEASE) AND THE REQUEST WAS RECENTLY DENIED. THIS IS MY 3RD ACADIA AND IT BY FAR IS THE MOST DANGEROUS CAR I HAVE EVER DRIVEN. I AM NOW READING ABOUT A FUEL PUMP PROBLEM THAT COULD CAUSE THE VEHICLE TO CATCH ON FIRE, A DRIVESHAFT THAT MAY SEPARATE WHILE DRIVING, AND A FAULTY BRAKING SYSTEM THAT COULD CAUSE THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. I DO NOT FEEL SAFE HAVING MY FAMILY IN THIS CAR AND I AM REQUESTING YOUR ASSISTANCE TO HELP ME WORK WITH GM ON A RESOLUTION. I ENTERED THE DATE THAT THE VEHICLE FIRST STARTED TO HAVE ISSUES, THERE HAVE BEEN OVER 20 INCIDENTS OVER A 2.5 YEAR PERIOD CAUSING A SAFETY ISSUE OR LEAVING MY WIFE AND CHILDREN STRANDED.
Mfg Campaign: 11292408
Recall Date: Jan 1, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WILL NOT SHIFT PROPERLY TO PARK WHEN TURNING THE VEHICLE OFF. THIS CAUSES THE PROBLEM OF MOVING WHEN ATTEMPTING TO TURN OFF THE VEHICLE.
Corrective Action:
VEHICLE WILL NOT SHIFT PROPERLY TO PARK WHEN TURNING THE VEHICLE OFF. THIS CAUSES THE PROBLEM OF MOVING WHEN ATTEMPTING TO TURN OFF THE VEHICLE.
Additional Notes:
VEHICLE WILL NOT SHIFT PROPERLY TO PARK WHEN TURNING THE VEHICLE OFF. THIS CAUSES THE PROBLEM OF MOVING WHEN ATTEMPTING TO TURN OFF THE VEHICLE.
Mfg Campaign: 11291834
Recall Date: Dec 29, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
EXTERIOR HEADLIGHTS ARE INEFFECTIVE AND UNSAFE WHILE DRIVING AT NIGHT. POOR LIGHTING ON MY VEHICLE HAS CAUSED NEAR ACCIDENTS ON THE FREEWAY WITH DEER AND STALLED VEHICLES ON THE ON THE ROAD.
Corrective Action:
EXTERIOR HEADLIGHTS ARE INEFFECTIVE AND UNSAFE WHILE DRIVING AT NIGHT. POOR LIGHTING ON MY VEHICLE HAS CAUSED NEAR ACCIDENTS ON THE FREEWAY WITH DEER AND STALLED VEHICLES ON THE ON THE ROAD.
Additional Notes:
EXTERIOR HEADLIGHTS ARE INEFFECTIVE AND UNSAFE WHILE DRIVING AT NIGHT. POOR LIGHTING ON MY VEHICLE HAS CAUSED NEAR ACCIDENTS ON THE FREEWAY WITH DEER AND STALLED VEHICLES ON THE ON THE ROAD.
Mfg Campaign: 11291836
Recall Date: Dec 29, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I PUT MY VEHICLE IN PARK AND TURN IT OFF, MY SHIFT TO PARK MESSAGE COMES ACROSS AND I HAVE TO TURN MY VEHICLE BACK ON AND MOVE THE GEAR FROM PARK TO SOMETHING ELSE AND BACK TO PARK. SOMETIMES THIS HAS TO BE DONE A FEW TIMES BEFORE IT WILL COMPLETELY TURN OFF.
Corrective Action:
WHEN I PUT MY VEHICLE IN PARK AND TURN IT OFF, MY SHIFT TO PARK MESSAGE COMES ACROSS AND I HAVE TO TURN MY VEHICLE BACK ON AND MOVE THE GEAR FROM PARK TO SOMETHING ELSE AND BACK TO PARK. SOMETIMES THIS HAS TO BE DONE A FEW TIMES BEFORE IT WILL COMPLETELY TURN OFF.
Additional Notes:
WHEN I PUT MY VEHICLE IN PARK AND TURN IT OFF, MY SHIFT TO PARK MESSAGE COMES ACROSS AND I HAVE TO TURN MY VEHICLE BACK ON AND MOVE THE GEAR FROM PARK TO SOMETHING ELSE AND BACK TO PARK. SOMETIMES THIS HAS TO BE DONE A FEW TIMES BEFORE IT WILL COMPLETELY TURN OFF.
Mfg Campaign: 11291793
Recall Date: Dec 28, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Corrective Action:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Additional Notes:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Mfg Campaign: 11291521
Recall Date: Dec 27, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Corrective Action:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Additional Notes:
2017 GMC ACADIA WOULD ISSUE A WARNING SAYING VEHICLE FAILED TO SHIFT TO PARK EVEN THOUGH THE VEHICLE WAS IN PARK. THIS VEHICLE DEFECT IS KNOWN BY GMC AND THEIR DEALERSHIPS. A LAWSUIT IS CURRENTLY PENDING REGARDING THIS ISSUE. GMC HAS FAILED TO ISSUE A RECALL AND HAS FAILED TO RESOLVE THE ISSUE. WE TOOK OUR VEHICLE TO THE LOCAL GMC DEALERSHIP AUGUST 2018 DUE TO THE ISSUE. THE ISSUE STARTED AGAIN IN NOVEMBER 2019. WHEN WE CALLED ABOUT IT, THEY SAID THE PRIOR WORK WASN'T COVERED AND WE WOULD HAVE TO PAY TO HAVE THE "KNOWN DEFECT" REPAIRED AGAIN.
Mfg Campaign: 11291521
Recall Date: Dec 27, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE SHIFTER IS PLACED INTO PARK THE SCREEN SHOWS "PLACE SHIFTER INTO PARK" THE RADIO STILL WORKS, SCREEN WILL NOT TURN OFF, AND THE CAR CANNOT BE LOCKED MAKING IT UNSAFE, EASY TO GET INTO OR STOLEN.
Corrective Action:
WHEN THE SHIFTER IS PLACED INTO PARK THE SCREEN SHOWS "PLACE SHIFTER INTO PARK" THE RADIO STILL WORKS, SCREEN WILL NOT TURN OFF, AND THE CAR CANNOT BE LOCKED MAKING IT UNSAFE, EASY TO GET INTO OR STOLEN.
Additional Notes:
WHEN THE SHIFTER IS PLACED INTO PARK THE SCREEN SHOWS "PLACE SHIFTER INTO PARK" THE RADIO STILL WORKS, SCREEN WILL NOT TURN OFF, AND THE CAR CANNOT BE LOCKED MAKING IT UNSAFE, EASY TO GET INTO OR STOLEN.
Mfg Campaign: 11290900
Recall Date: Dec 23, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Corrective Action:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Additional Notes:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Mfg Campaign: 11289224
Recall Date: Dec 16, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Corrective Action:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Additional Notes:
BATTERY DIED, HAD TO HAVE REPLACED. CAR WAS APPROXIMATELY AT 2 YEAR MARK WHEN IT DIED.
Mfg Campaign: 11289224
Recall Date: Dec 16, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WHEN SHIFT TO PARK WOULD INDICATE THE SHIFT WAS NOT IN PARK. WHEN I GOT THE VEHICLE NEW IS WHEN IT STARTED. I HAVE PUT UP WITH IT BY PRESSING HARD ON THE GEAR SHIFT AND CHECKING IT BEFORE TURNING THE CAR OFF.
Corrective Action:
VEHICLE WHEN SHIFT TO PARK WOULD INDICATE THE SHIFT WAS NOT IN PARK. WHEN I GOT THE VEHICLE NEW IS WHEN IT STARTED. I HAVE PUT UP WITH IT BY PRESSING HARD ON THE GEAR SHIFT AND CHECKING IT BEFORE TURNING THE CAR OFF.
Additional Notes:
VEHICLE WHEN SHIFT TO PARK WOULD INDICATE THE SHIFT WAS NOT IN PARK. WHEN I GOT THE VEHICLE NEW IS WHEN IT STARTED. I HAVE PUT UP WITH IT BY PRESSING HARD ON THE GEAR SHIFT AND CHECKING IT BEFORE TURNING THE CAR OFF.
Mfg Campaign: 11289010
Recall Date: Dec 14, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Corrective Action:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Additional Notes:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Mfg Campaign: 11288529
Recall Date: Dec 11, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Corrective Action:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Additional Notes:
THE VEHICLE STATES TO 'SHIFT TO PARK' BUT THE VEHICLE IS IN PARK ALREADY. THE VEHICLE WILL NOT TURN OFF AND KEEPS THE BATTERY RUNNING. I MUST START UP THE CAR AND SHIFT IT TO DRIVE, THEN PACK TO PARK MULTIPLE TIMES BEFORE THE CAR RECOGNIZES IT IS IN PARK. THIS HAPPENS EVERY TIME, BUT THE AMOUNT OF TIME IT TAKES TO TURN ON AND OFF TO REACH 'PARK' IS RANDOM.
Mfg Campaign: 11288529
Recall Date: Dec 11, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"SHIFT TO PARK" ALERT APPEARS WHEN CAR IS IN "PARK" AND ATTEMPTING TO SHUT ENGINE OFF. ELECTRICAL SYSTEM STAYS ON WITH BELL CHIMING UNTIL I CAN RESTART CAR AND RE-SHIFT AGAIN INTO "PARK". THIS MAY HAVE TO BE DONE MULTIPLE TIMES BEFORE ALERT NO LONGER APPEARS. DOES NOT HAPPEN EVERY TIME WHEN ATTEMPTING TO SHUT OFF ENGINE, BUT WHEN IT DOES USUALLY REQUIRES MULTIPLE RESTARTING/RE-SHIFTING TO GET ALERT TURNED OFF.
Corrective Action:
"SHIFT TO PARK" ALERT APPEARS WHEN CAR IS IN "PARK" AND ATTEMPTING TO SHUT ENGINE OFF. ELECTRICAL SYSTEM STAYS ON WITH BELL CHIMING UNTIL I CAN RESTART CAR AND RE-SHIFT AGAIN INTO "PARK". THIS MAY HAVE TO BE DONE MULTIPLE TIMES BEFORE ALERT NO LONGER APPEARS. DOES NOT HAPPEN EVERY TIME WHEN ATTEMPTING TO SHUT OFF ENGINE, BUT WHEN IT DOES USUALLY REQUIRES MULTIPLE RESTARTING/RE-SHIFTING TO GET ALERT TURNED OFF.
Additional Notes:
"SHIFT TO PARK" ALERT APPEARS WHEN CAR IS IN "PARK" AND ATTEMPTING TO SHUT ENGINE OFF. ELECTRICAL SYSTEM STAYS ON WITH BELL CHIMING UNTIL I CAN RESTART CAR AND RE-SHIFT AGAIN INTO "PARK". THIS MAY HAVE TO BE DONE MULTIPLE TIMES BEFORE ALERT NO LONGER APPEARS. DOES NOT HAPPEN EVERY TIME WHEN ATTEMPTING TO SHUT OFF ENGINE, BUT WHEN IT DOES USUALLY REQUIRES MULTIPLE RESTARTING/RE-SHIFTING TO GET ALERT TURNED OFF.
Mfg Campaign: 11287903
Recall Date: Dec 9, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Mfg Campaign: 11286953
Recall Date: Dec 4, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE FLUID LOW AND BRAKE INDICATORS ILLUMINATED. IN ADDITION, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (248-643-0070, LOCATED AT 1810 MAPLELAWN DR, TROY, MI 48084) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK INTO THE BOOSTER PUMP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500. *BF*JB *LN*JB
Mfg Campaign: 11286953
Recall Date: Dec 4, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I PUT THE CAR IN PARK AND TRY TO SHUT OFF MY CAR, IT BEEPS AND TELLS ME THAT I HAVE TO SHIFT MY CAR INTO PARK. (ALTHOUGH MY CAR IS ALREADY PHYSICALLY IN PARK)THIS TAKES ME, AT TIMES, SEVERAL ATTEMPTS. SOMETIMES I CAN WIGGLE THE SHIFTER, OTHER TIMES I HAVE TO TURN MY CAR OFF AND ON AND SWITCH I TO DRIVE AND REVERSE SEVERAL TIMES BEFORE IT LETS ME SHUT OFF MY CAR PROPERLY SO I CAN EXIT. I JUST PURCHASED THIS CAR SEVERAL WEEKS AGO AND IT JUST STARTED. THIS ONLY HAPPENS WHEN I AM STOPPED AND TRYING TO EXIT MY CAR. IT HAS HAPPENED WHILE TRYING TO GO INTO WORK (IT MADE ME LATE!), WHEN I WAS OUT OF TOWN (4 ATTEMPTS JUST TO BE ABLE TO GET OUT!). ONE OF THESE TIMES I'M GOING TO LITERALLY BE STUCK TRYING TO GET MY CAR SHUT OFF. MY CONCERN IS THAT ALTHOUGH MY CAR IS PARKED, IT MAY NOT ACTUALLY BE "LOCKED" INTO PARK AND COULD POSSIBLY STILL BE IN NEUTRAL.
Corrective Action:
WHEN I PUT THE CAR IN PARK AND TRY TO SHUT OFF MY CAR, IT BEEPS AND TELLS ME THAT I HAVE TO SHIFT MY CAR INTO PARK. (ALTHOUGH MY CAR IS ALREADY PHYSICALLY IN PARK)THIS TAKES ME, AT TIMES, SEVERAL ATTEMPTS. SOMETIMES I CAN WIGGLE THE SHIFTER, OTHER TIMES I HAVE TO TURN MY CAR OFF AND ON AND SWITCH I TO DRIVE AND REVERSE SEVERAL TIMES BEFORE IT LETS ME SHUT OFF MY CAR PROPERLY SO I CAN EXIT. I JUST PURCHASED THIS CAR SEVERAL WEEKS AGO AND IT JUST STARTED. THIS ONLY HAPPENS WHEN I AM STOPPED AND TRYING TO EXIT MY CAR. IT HAS HAPPENED WHILE TRYING TO GO INTO WORK (IT MADE ME LATE!), WHEN I WAS OUT OF TOWN (4 ATTEMPTS JUST TO BE ABLE TO GET OUT!). ONE OF THESE TIMES I'M GOING TO LITERALLY BE STUCK TRYING TO GET MY CAR SHUT OFF. MY CONCERN IS THAT ALTHOUGH MY CAR IS PARKED, IT MAY NOT ACTUALLY BE "LOCKED" INTO PARK AND COULD POSSIBLY STILL BE IN NEUTRAL.
Additional Notes:
WHEN I PUT THE CAR IN PARK AND TRY TO SHUT OFF MY CAR, IT BEEPS AND TELLS ME THAT I HAVE TO SHIFT MY CAR INTO PARK. (ALTHOUGH MY CAR IS ALREADY PHYSICALLY IN PARK)THIS TAKES ME, AT TIMES, SEVERAL ATTEMPTS. SOMETIMES I CAN WIGGLE THE SHIFTER, OTHER TIMES I HAVE TO TURN MY CAR OFF AND ON AND SWITCH I TO DRIVE AND REVERSE SEVERAL TIMES BEFORE IT LETS ME SHUT OFF MY CAR PROPERLY SO I CAN EXIT. I JUST PURCHASED THIS CAR SEVERAL WEEKS AGO AND IT JUST STARTED. THIS ONLY HAPPENS WHEN I AM STOPPED AND TRYING TO EXIT MY CAR. IT HAS HAPPENED WHILE TRYING TO GO INTO WORK (IT MADE ME LATE!), WHEN I WAS OUT OF TOWN (4 ATTEMPTS JUST TO BE ABLE TO GET OUT!). ONE OF THESE TIMES I'M GOING TO LITERALLY BE STUCK TRYING TO GET MY CAR SHUT OFF. MY CONCERN IS THAT ALTHOUGH MY CAR IS PARKED, IT MAY NOT ACTUALLY BE "LOCKED" INTO PARK AND COULD POSSIBLY STILL BE IN NEUTRAL.
Mfg Campaign: 11286763
Recall Date: Dec 3, 2019
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