Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR SMELLS LIKE ROTTEN EGGS FROM THE OUTSIDE OF THE VEHICLE. I NOTICED A SLIGHT ODOR IN THE TRUNK AREA, BUT IT'S MOSTLY COMING FROM UNDERNEATH THE VEHICLE.
Corrective Action:
CAR SMELLS LIKE ROTTEN EGGS FROM THE OUTSIDE OF THE VEHICLE. I NOTICED A SLIGHT ODOR IN THE TRUNK AREA, BUT IT'S MOSTLY COMING FROM UNDERNEATH THE VEHICLE.
Additional Notes:
CAR SMELLS LIKE ROTTEN EGGS FROM THE OUTSIDE OF THE VEHICLE. I NOTICED A SLIGHT ODOR IN THE TRUNK AREA, BUT IT'S MOSTLY COMING FROM UNDERNEATH THE VEHICLE.
Mfg Campaign: 11034266
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11034271
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11034271
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Mfg Campaign: 11034351
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Mfg Campaign: 11034351
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST CAN BE EASILY SMELLED WHEN ACCELERATING, POSSIBLY INDICATING A LEAK OF CARBON MONOXIDE INTO THE CABIN.
Corrective Action:
EXHAUST CAN BE EASILY SMELLED WHEN ACCELERATING, POSSIBLY INDICATING A LEAK OF CARBON MONOXIDE INTO THE CABIN.
Additional Notes:
EXHAUST CAN BE EASILY SMELLED WHEN ACCELERATING, POSSIBLY INDICATING A LEAK OF CARBON MONOXIDE INTO THE CABIN.
Mfg Campaign: 11034464
Recall Date: Oct 18, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST SMELL.....ROTTEN EGGS OR SULFER SMELL WHILE ACCELERATING WITH THE A/C ON IN RECIRCULATE SO I KNOW ITS NOT FROM OUTSIDE VEHICLES
Corrective Action:
EXHAUST SMELL.....ROTTEN EGGS OR SULFER SMELL WHILE ACCELERATING WITH THE A/C ON IN RECIRCULATE SO I KNOW ITS NOT FROM OUTSIDE VEHICLES
Additional Notes:
EXHAUST SMELL.....ROTTEN EGGS OR SULFER SMELL WHILE ACCELERATING WITH THE A/C ON IN RECIRCULATE SO I KNOW ITS NOT FROM OUTSIDE VEHICLES
Mfg Campaign: 11034056
Recall Date: Oct 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WIFE AND I PURCHASED A 2017 FORD EXPLORER AND SHE WAS COMPLAINING OF BURNING EYES AND NESUEA I DID THINK NOTHING OF IT UNTIL I SAW A CBS REPORT ABOUT THE POLICE INTERCEPTORS SO WHEN I WENT TO MY LOCAL DEALERSHIP AND ASKED THEM ABOUT IT THEY SAID NOT TO WORRY BECAUSE MY EXPLORER WAS NOT PART OF THE RECALL PLEASE NHTSA MAKE THEM TAKE THE EXPLORERS BACK AND EXCHANGE IT'S NOT FAIR THAT WE PAID FOR A $34,000 VEHICLE THAT IS NOT SAFE FOR US AND THE PUBLIC THANK YOU,
Corrective Action:
MY WIFE AND I PURCHASED A 2017 FORD EXPLORER AND SHE WAS COMPLAINING OF BURNING EYES AND NESUEA I DID THINK NOTHING OF IT UNTIL I SAW A CBS REPORT ABOUT THE POLICE INTERCEPTORS SO WHEN I WENT TO MY LOCAL DEALERSHIP AND ASKED THEM ABOUT IT THEY SAID NOT TO WORRY BECAUSE MY EXPLORER WAS NOT PART OF THE RECALL PLEASE NHTSA MAKE THEM TAKE THE EXPLORERS BACK AND EXCHANGE IT'S NOT FAIR THAT WE PAID FOR A $34,000 VEHICLE THAT IS NOT SAFE FOR US AND THE PUBLIC THANK YOU,
Additional Notes:
MY WIFE AND I PURCHASED A 2017 FORD EXPLORER AND SHE WAS COMPLAINING OF BURNING EYES AND NESUEA I DID THINK NOTHING OF IT UNTIL I SAW A CBS REPORT ABOUT THE POLICE INTERCEPTORS SO WHEN I WENT TO MY LOCAL DEALERSHIP AND ASKED THEM ABOUT IT THEY SAID NOT TO WORRY BECAUSE MY EXPLORER WAS NOT PART OF THE RECALL PLEASE NHTSA MAKE THEM TAKE THE EXPLORERS BACK AND EXCHANGE IT'S NOT FAIR THAT WE PAID FOR A $34,000 VEHICLE THAT IS NOT SAFE FOR US AND THE PUBLIC THANK YOU,
Mfg Campaign: 11034196
Recall Date: Oct 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY PARENTS BOUGHT THIS UNIT 8 MONTHS AGO FROM TIPTON FORD DEALERSHIP IN BROWNSVILLE TX. SOON AFTER THAT MY MOM STARTING COMPLAINING ABOUT TINGLING IN HER HANDS AND HAD LOST 8 POUNDS IN 2 WEEKS. SHE WAS RECENTLY ADMITTED IN THE HOSPITAL FOR 4 DAYS WITH CARBON MONOXIDE LEVEL IN HER BLOOD. THE LOCAL FORD DEALERSHIP HAS NOT BEEN HELPFUL WHAT SO EVER.
Corrective Action:
MY PARENTS BOUGHT THIS UNIT 8 MONTHS AGO FROM TIPTON FORD DEALERSHIP IN BROWNSVILLE TX. SOON AFTER THAT MY MOM STARTING COMPLAINING ABOUT TINGLING IN HER HANDS AND HAD LOST 8 POUNDS IN 2 WEEKS. SHE WAS RECENTLY ADMITTED IN THE HOSPITAL FOR 4 DAYS WITH CARBON MONOXIDE LEVEL IN HER BLOOD. THE LOCAL FORD DEALERSHIP HAS NOT BEEN HELPFUL WHAT SO EVER.
Additional Notes:
MY PARENTS BOUGHT THIS UNIT 8 MONTHS AGO FROM TIPTON FORD DEALERSHIP IN BROWNSVILLE TX. SOON AFTER THAT MY MOM STARTING COMPLAINING ABOUT TINGLING IN HER HANDS AND HAD LOST 8 POUNDS IN 2 WEEKS. SHE WAS RECENTLY ADMITTED IN THE HOSPITAL FOR 4 DAYS WITH CARBON MONOXIDE LEVEL IN HER BLOOD. THE LOCAL FORD DEALERSHIP HAS NOT BEEN HELPFUL WHAT SO EVER.
Mfg Campaign: 11034199
Recall Date: Oct 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING VEHICLE OVER 45 MPH EXHAUST FUMES INSIDE VEHICLE APPARENTLY COMING THROUGH AC VENTS
Corrective Action:
WHEN ACCELERATING VEHICLE OVER 45 MPH EXHAUST FUMES INSIDE VEHICLE APPARENTLY COMING THROUGH AC VENTS
Additional Notes:
WHEN ACCELERATING VEHICLE OVER 45 MPH EXHAUST FUMES INSIDE VEHICLE APPARENTLY COMING THROUGH AC VENTS
Mfg Campaign: 11033364
Recall Date: Oct 14, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED THIS VEHICLE BRAND NEW ON 8/11/2017 (19 MILES)AND WE STARTED NOTICING A SMELL OF EXHAUST WHEN WE ACCELERATED AND WHEN WE HAD THE REAR A/C ON COMING IN THE CABIN. WE HAD IT AT THE DEALERSHIP FROM SEPT 25, 2017 TO OCT 6,2017 (1496 MILES). THE PROBLEM STILL EXISTS WHEN WE PICKED IT UP FROM THE DEALERSHIP ON OCT 6, 2017. WE BELIEVE THIS IS A SERIOUS HEALTH CONCERN AS WE HAVE BEEN EXPERIENCING HEADACHES, ESPECIALLY MY WIFE, WHO IS THE PRIMARY DRIVER. WE WILL NOT LET OUR GRANDCHILDREN RIDE IN THIS VEHICLE WITH THE EXHAUST FUMES PRESENT. WE ARE AWARE THAT FORD IS AWARE OF THIS PROBLEM SINCE 2012. AS THIS IS A BRAND NEW VEHICLE,WITH 1496 MILES, WE FEEL THAT THIS PROBLEM IS NOT GOING TO GO AWAY ANYTIME SOON. WE DO NOT WANT HAVE TO KEEP TAKING THIS TO THE DEALERSHIP FOR TEMPORARY FIXES (TSB). WE WANT A PERMANENT FIX, IF THAT INCLUDES GETTING A NEW ONE.
Corrective Action:
WE PURCHASED THIS VEHICLE BRAND NEW ON 8/11/2017 (19 MILES)AND WE STARTED NOTICING A SMELL OF EXHAUST WHEN WE ACCELERATED AND WHEN WE HAD THE REAR A/C ON COMING IN THE CABIN. WE HAD IT AT THE DEALERSHIP FROM SEPT 25, 2017 TO OCT 6,2017 (1496 MILES). THE PROBLEM STILL EXISTS WHEN WE PICKED IT UP FROM THE DEALERSHIP ON OCT 6, 2017. WE BELIEVE THIS IS A SERIOUS HEALTH CONCERN AS WE HAVE BEEN EXPERIENCING HEADACHES, ESPECIALLY MY WIFE, WHO IS THE PRIMARY DRIVER. WE WILL NOT LET OUR GRANDCHILDREN RIDE IN THIS VEHICLE WITH THE EXHAUST FUMES PRESENT. WE ARE AWARE THAT FORD IS AWARE OF THIS PROBLEM SINCE 2012. AS THIS IS A BRAND NEW VEHICLE,WITH 1496 MILES, WE FEEL THAT THIS PROBLEM IS NOT GOING TO GO AWAY ANYTIME SOON. WE DO NOT WANT HAVE TO KEEP TAKING THIS TO THE DEALERSHIP FOR TEMPORARY FIXES (TSB). WE WANT A PERMANENT FIX, IF THAT INCLUDES GETTING A NEW ONE.
Additional Notes:
WE PURCHASED THIS VEHICLE BRAND NEW ON 8/11/2017 (19 MILES)AND WE STARTED NOTICING A SMELL OF EXHAUST WHEN WE ACCELERATED AND WHEN WE HAD THE REAR A/C ON COMING IN THE CABIN. WE HAD IT AT THE DEALERSHIP FROM SEPT 25, 2017 TO OCT 6,2017 (1496 MILES). THE PROBLEM STILL EXISTS WHEN WE PICKED IT UP FROM THE DEALERSHIP ON OCT 6, 2017. WE BELIEVE THIS IS A SERIOUS HEALTH CONCERN AS WE HAVE BEEN EXPERIENCING HEADACHES, ESPECIALLY MY WIFE, WHO IS THE PRIMARY DRIVER. WE WILL NOT LET OUR GRANDCHILDREN RIDE IN THIS VEHICLE WITH THE EXHAUST FUMES PRESENT. WE ARE AWARE THAT FORD IS AWARE OF THIS PROBLEM SINCE 2012. AS THIS IS A BRAND NEW VEHICLE,WITH 1496 MILES, WE FEEL THAT THIS PROBLEM IS NOT GOING TO GO AWAY ANYTIME SOON. WE DO NOT WANT HAVE TO KEEP TAKING THIS TO THE DEALERSHIP FOR TEMPORARY FIXES (TSB). WE WANT A PERMANENT FIX, IF THAT INCLUDES GETTING A NEW ONE.
Mfg Campaign: 11032245
Recall Date: Oct 8, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES COMING INSIDE CAR WHEN ACCELERATING
Corrective Action:
EXHAUST FUMES COMING INSIDE CAR WHEN ACCELERATING
Additional Notes:
EXHAUST FUMES COMING INSIDE CAR WHEN ACCELERATING
Mfg Campaign: 11032247
Recall Date: Oct 8, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES IN CABIN ARE EXTREMELY STRONG WHEN DRIVING 35 MPH OR HIGHWAY. I AM LIGHTHEADED, DIZZY,TROUBLE BREATHING EXASPERATED WITH COPD AND ASTHMA. DEALER SAID THEY DID NOT NOTICE EXHAUST IN CABIN WITH CO DETECTOR.
Corrective Action:
EXHAUST FUMES IN CABIN ARE EXTREMELY STRONG WHEN DRIVING 35 MPH OR HIGHWAY. I AM LIGHTHEADED, DIZZY,TROUBLE BREATHING EXASPERATED WITH COPD AND ASTHMA. DEALER SAID THEY DID NOT NOTICE EXHAUST IN CABIN WITH CO DETECTOR.
Additional Notes:
EXHAUST FUMES IN CABIN ARE EXTREMELY STRONG WHEN DRIVING 35 MPH OR HIGHWAY. I AM LIGHTHEADED, DIZZY,TROUBLE BREATHING EXASPERATED WITH COPD AND ASTHMA. DEALER SAID THEY DID NOT NOTICE EXHAUST IN CABIN WITH CO DETECTOR.
Mfg Campaign: 11032157
Recall Date: Oct 7, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR 2017 FORD EXPLORER SPORT HAS A CONSTANT FOUL SMELL AFTER ACCELERATION. THE SMELL OVERWHELMS THE PASSENGER COMPARTMENT AND IS SIMILAR TO A SULFUR OR BURNING HAIR SMELL. ADDITIONALLY, IF THE VEHICLE IS STOPPED IDLE FOR ANY PERIOD OF TIME, UPON INITIAL ACCELERATION, A LARGE CLOUD OF WHITE SMOKE COMES FROM THE TAILPIPES.
Corrective Action:
OUR 2017 FORD EXPLORER SPORT HAS A CONSTANT FOUL SMELL AFTER ACCELERATION. THE SMELL OVERWHELMS THE PASSENGER COMPARTMENT AND IS SIMILAR TO A SULFUR OR BURNING HAIR SMELL. ADDITIONALLY, IF THE VEHICLE IS STOPPED IDLE FOR ANY PERIOD OF TIME, UPON INITIAL ACCELERATION, A LARGE CLOUD OF WHITE SMOKE COMES FROM THE TAILPIPES.
Additional Notes:
OUR 2017 FORD EXPLORER SPORT HAS A CONSTANT FOUL SMELL AFTER ACCELERATION. THE SMELL OVERWHELMS THE PASSENGER COMPARTMENT AND IS SIMILAR TO A SULFUR OR BURNING HAIR SMELL. ADDITIONALLY, IF THE VEHICLE IS STOPPED IDLE FOR ANY PERIOD OF TIME, UPON INITIAL ACCELERATION, A LARGE CLOUD OF WHITE SMOKE COMES FROM THE TAILPIPES.
Mfg Campaign: 11032209
Recall Date: Oct 7, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUME LEAKS INTO PASSENGER CABIN - PROBLEM SINCE PURCHASING THIS VEHICLE NEW THIS SPRING; ANYTIME WHEN ACCELERATING TO MERGE INTO HIGHWAY TRAFFIC WITH RECIRCULATING AC ON A BURNING OIL OR ACRID ODOR LEAKS INTO THE CABIN. IN AN ATTEMPT TO FIX THE PROBLEM THE LOCAL FORD DEALER 'RESEALED" THE UNDERCARRIAGE, HOWEVER THE PROBLEM PERSIST. ON A RECENT 400 MILE ROAD TRIP WITH RECIRCULATING AC ON PASSENGER AND DRIVER GOT VERY DROWSY, WINDOWS HAD TO BE OPENED, RECIRCULATING AC TURNED OFF AND STOPS MADE TO SHAKE OFF THE EFFECTS. MY PREVIOUS 2013 FORD EXPLORER HAD THE SAME EXHAUST PROBLEM BUT NEVER LIKE THIS. WHEN I PURCHASED THIS NEW MODEL I TOOK IT ON FAITH THE "PROBLEM" WOULDN'T AFFECT THE 2017S. FORD HAS HAD A LONG TIME TO FIGURE THIS OUT AND CORRECT WHATEVER MANUFACTURING OR DESIGN DEFECT IS CAUSING THIS. I WILL CONTACT THE LOCAL DEALER WHO HAS BEEN VERY ACCOMMODATING TO ADVISE I HAVE FILED THIS COMPLAINT. I JUST WANT A SUV THAT DOESN'T HAVE THIS ISSUE SINCE 80% OF MY TRIPS ARE 40+ MILES OF HIGHWAY DRIVING AT HIGHER SPEEDS. ALL I WANT IS A FORD EXPLORER THAT DOESN'T PUT MY HEALTH AT RISK.
Corrective Action:
EXHAUST FUME LEAKS INTO PASSENGER CABIN - PROBLEM SINCE PURCHASING THIS VEHICLE NEW THIS SPRING; ANYTIME WHEN ACCELERATING TO MERGE INTO HIGHWAY TRAFFIC WITH RECIRCULATING AC ON A BURNING OIL OR ACRID ODOR LEAKS INTO THE CABIN. IN AN ATTEMPT TO FIX THE PROBLEM THE LOCAL FORD DEALER 'RESEALED" THE UNDERCARRIAGE, HOWEVER THE PROBLEM PERSIST. ON A RECENT 400 MILE ROAD TRIP WITH RECIRCULATING AC ON PASSENGER AND DRIVER GOT VERY DROWSY, WINDOWS HAD TO BE OPENED, RECIRCULATING AC TURNED OFF AND STOPS MADE TO SHAKE OFF THE EFFECTS. MY PREVIOUS 2013 FORD EXPLORER HAD THE SAME EXHAUST PROBLEM BUT NEVER LIKE THIS. WHEN I PURCHASED THIS NEW MODEL I TOOK IT ON FAITH THE "PROBLEM" WOULDN'T AFFECT THE 2017S. FORD HAS HAD A LONG TIME TO FIGURE THIS OUT AND CORRECT WHATEVER MANUFACTURING OR DESIGN DEFECT IS CAUSING THIS. I WILL CONTACT THE LOCAL DEALER WHO HAS BEEN VERY ACCOMMODATING TO ADVISE I HAVE FILED THIS COMPLAINT. I JUST WANT A SUV THAT DOESN'T HAVE THIS ISSUE SINCE 80% OF MY TRIPS ARE 40+ MILES OF HIGHWAY DRIVING AT HIGHER SPEEDS. ALL I WANT IS A FORD EXPLORER THAT DOESN'T PUT MY HEALTH AT RISK.
Additional Notes:
EXHAUST FUME LEAKS INTO PASSENGER CABIN - PROBLEM SINCE PURCHASING THIS VEHICLE NEW THIS SPRING; ANYTIME WHEN ACCELERATING TO MERGE INTO HIGHWAY TRAFFIC WITH RECIRCULATING AC ON A BURNING OIL OR ACRID ODOR LEAKS INTO THE CABIN. IN AN ATTEMPT TO FIX THE PROBLEM THE LOCAL FORD DEALER 'RESEALED" THE UNDERCARRIAGE, HOWEVER THE PROBLEM PERSIST. ON A RECENT 400 MILE ROAD TRIP WITH RECIRCULATING AC ON PASSENGER AND DRIVER GOT VERY DROWSY, WINDOWS HAD TO BE OPENED, RECIRCULATING AC TURNED OFF AND STOPS MADE TO SHAKE OFF THE EFFECTS. MY PREVIOUS 2013 FORD EXPLORER HAD THE SAME EXHAUST PROBLEM BUT NEVER LIKE THIS. WHEN I PURCHASED THIS NEW MODEL I TOOK IT ON FAITH THE "PROBLEM" WOULDN'T AFFECT THE 2017S. FORD HAS HAD A LONG TIME TO FIGURE THIS OUT AND CORRECT WHATEVER MANUFACTURING OR DESIGN DEFECT IS CAUSING THIS. I WILL CONTACT THE LOCAL DEALER WHO HAS BEEN VERY ACCOMMODATING TO ADVISE I HAVE FILED THIS COMPLAINT. I JUST WANT A SUV THAT DOESN'T HAVE THIS ISSUE SINCE 80% OF MY TRIPS ARE 40+ MILES OF HIGHWAY DRIVING AT HIGHER SPEEDS. ALL I WANT IS A FORD EXPLORER THAT DOESN'T PUT MY HEALTH AT RISK.
Mfg Campaign: 11031917
Recall Date: Oct 5, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Corrective Action:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Additional Notes:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Mfg Campaign: 11031949
Recall Date: Oct 5, 2017
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Corrective Action:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Additional Notes:
THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.
Mfg Campaign: 11031949
Recall Date: Oct 5, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO INCREASE THE RPMS TO APPROXIMATELY 25-30 MPH, THE VEHICLE EMITTED A STRONG, FOUL ODOR SIMILAR TO ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO SANDERS FORD (1135 LEJUNE BLVD, JACKSONVILLE, NC 28540; 1-888-897-8527) WHO DIAGNOSED THE VEHICLE AND COMPLETED THE DIRECTIONS ON A SPECIFIC SERVICE BULLETIN. THE CONTACT STATED THAT THE DEALER REPLACED THE VENTS UNDERNEATH THE BUMPER. THE SERVICE BULLETIN NUMBER WAS UNKNOWN. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO INCREASE THE RPMS TO APPROXIMATELY 25-30 MPH, THE VEHICLE EMITTED A STRONG, FOUL ODOR SIMILAR TO ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO SANDERS FORD (1135 LEJUNE BLVD, JACKSONVILLE, NC 28540; 1-888-897-8527) WHO DIAGNOSED THE VEHICLE AND COMPLETED THE DIRECTIONS ON A SPECIFIC SERVICE BULLETIN. THE CONTACT STATED THAT THE DEALER REPLACED THE VENTS UNDERNEATH THE BUMPER. THE SERVICE BULLETIN NUMBER WAS UNKNOWN. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO INCREASE THE RPMS TO APPROXIMATELY 25-30 MPH, THE VEHICLE EMITTED A STRONG, FOUL ODOR SIMILAR TO ROTTEN EGGS. THE CONTACT TOOK THE VEHICLE TO SANDERS FORD (1135 LEJUNE BLVD, JACKSONVILLE, NC 28540; 1-888-897-8527) WHO DIAGNOSED THE VEHICLE AND COMPLETED THE DIRECTIONS ON A SPECIFIC SERVICE BULLETIN. THE CONTACT STATED THAT THE DEALER REPLACED THE VENTS UNDERNEATH THE BUMPER. THE SERVICE BULLETIN NUMBER WAS UNKNOWN. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Mfg Campaign: 11031664
Recall Date: Oct 4, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE BUYING MY EXPLORER I HAVE NOTICED ANY TIME I ACCELERATE I BEGIN TO NOTICE AN AWFUL SMELL. IF WE DO NOT ROLL WINDOWS DOWN, EVERYONE IN THE VEHICLE GETS NAUSEOUS OR DIZZY. TODAY WHILE ACCELERATING ON THE INTERSTATE I HAD TO QUICKLY STOP TO THROW UP. IT HAS NEVER GOTTEN TO THAT POINT UNTIL TODAY. AFTER BRINGING IT TO NEAREST FORD DEALERSHIP IT WAS CONFIRMED THAT IT IS A CARBON MONOXIDE LEAK AND I WOULD HAVE TO TAKE IT BACK TO WHERE I PURCHASED IT TO HAVE IT REPAIRED.
Corrective Action:
SINCE BUYING MY EXPLORER I HAVE NOTICED ANY TIME I ACCELERATE I BEGIN TO NOTICE AN AWFUL SMELL. IF WE DO NOT ROLL WINDOWS DOWN, EVERYONE IN THE VEHICLE GETS NAUSEOUS OR DIZZY. TODAY WHILE ACCELERATING ON THE INTERSTATE I HAD TO QUICKLY STOP TO THROW UP. IT HAS NEVER GOTTEN TO THAT POINT UNTIL TODAY. AFTER BRINGING IT TO NEAREST FORD DEALERSHIP IT WAS CONFIRMED THAT IT IS A CARBON MONOXIDE LEAK AND I WOULD HAVE TO TAKE IT BACK TO WHERE I PURCHASED IT TO HAVE IT REPAIRED.
Additional Notes:
SINCE BUYING MY EXPLORER I HAVE NOTICED ANY TIME I ACCELERATE I BEGIN TO NOTICE AN AWFUL SMELL. IF WE DO NOT ROLL WINDOWS DOWN, EVERYONE IN THE VEHICLE GETS NAUSEOUS OR DIZZY. TODAY WHILE ACCELERATING ON THE INTERSTATE I HAD TO QUICKLY STOP TO THROW UP. IT HAS NEVER GOTTEN TO THAT POINT UNTIL TODAY. AFTER BRINGING IT TO NEAREST FORD DEALERSHIP IT WAS CONFIRMED THAT IT IS A CARBON MONOXIDE LEAK AND I WOULD HAVE TO TAKE IT BACK TO WHERE I PURCHASED IT TO HAVE IT REPAIRED.
Mfg Campaign: 11031562
Recall Date: Oct 3, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING VEHICLE I SUFFER FROM BURNING EYES, HEADACHE, NASEA, FEELING ILL, VEHICLE WAS AT DEALER FOR CO2 LEAK, VEHICLE WAS OUT OF SERVICE FOR APPROXIMATELY 60 DAYS, I PICKED IT UP, DROVE HOME APPROXIMATELY 30 MINUTES AND BECAME ILL, SAME AS BEFORE IT WAS SUPPOSEDLY REPAIRED. I RETURNED IT TO DEALER THE SAME DAY SO THEY CAN TRY TO FIGURE WHY REPAIR DIDN'T CORRECT THE PROBLEM, I WAS TOLD A DISTRICT TECHNICIAN WOULD NEED TO COME INSPECT THE VEHICLE, THIS HAS BEEN A PROBLEM SINCE THE FIRST DAY WE DROVE IT HOME FROM THE DEALER. VEHICLE HAS LESS THAN 3,000 MILES ON IT. THIS REPAIR WAS SUPPOSED TO BE THE "RECALL REPAIR" FOR CO2 LEAKING INTO VEHICLE, THIS REPAIR DID NOT RESOLVE MY ISSUE, SO NOT SURE IF FORD REALLY HAS THIS FIGURED OUT YET.
Corrective Action:
WHEN DRIVING VEHICLE I SUFFER FROM BURNING EYES, HEADACHE, NASEA, FEELING ILL, VEHICLE WAS AT DEALER FOR CO2 LEAK, VEHICLE WAS OUT OF SERVICE FOR APPROXIMATELY 60 DAYS, I PICKED IT UP, DROVE HOME APPROXIMATELY 30 MINUTES AND BECAME ILL, SAME AS BEFORE IT WAS SUPPOSEDLY REPAIRED. I RETURNED IT TO DEALER THE SAME DAY SO THEY CAN TRY TO FIGURE WHY REPAIR DIDN'T CORRECT THE PROBLEM, I WAS TOLD A DISTRICT TECHNICIAN WOULD NEED TO COME INSPECT THE VEHICLE, THIS HAS BEEN A PROBLEM SINCE THE FIRST DAY WE DROVE IT HOME FROM THE DEALER. VEHICLE HAS LESS THAN 3,000 MILES ON IT. THIS REPAIR WAS SUPPOSED TO BE THE "RECALL REPAIR" FOR CO2 LEAKING INTO VEHICLE, THIS REPAIR DID NOT RESOLVE MY ISSUE, SO NOT SURE IF FORD REALLY HAS THIS FIGURED OUT YET.
Additional Notes:
WHEN DRIVING VEHICLE I SUFFER FROM BURNING EYES, HEADACHE, NASEA, FEELING ILL, VEHICLE WAS AT DEALER FOR CO2 LEAK, VEHICLE WAS OUT OF SERVICE FOR APPROXIMATELY 60 DAYS, I PICKED IT UP, DROVE HOME APPROXIMATELY 30 MINUTES AND BECAME ILL, SAME AS BEFORE IT WAS SUPPOSEDLY REPAIRED. I RETURNED IT TO DEALER THE SAME DAY SO THEY CAN TRY TO FIGURE WHY REPAIR DIDN'T CORRECT THE PROBLEM, I WAS TOLD A DISTRICT TECHNICIAN WOULD NEED TO COME INSPECT THE VEHICLE, THIS HAS BEEN A PROBLEM SINCE THE FIRST DAY WE DROVE IT HOME FROM THE DEALER. VEHICLE HAS LESS THAN 3,000 MILES ON IT. THIS REPAIR WAS SUPPOSED TO BE THE "RECALL REPAIR" FOR CO2 LEAKING INTO VEHICLE, THIS REPAIR DID NOT RESOLVE MY ISSUE, SO NOT SURE IF FORD REALLY HAS THIS FIGURED OUT YET.
Mfg Campaign: 11029993
Recall Date: Sep 26, 2017
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