Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 105H DOT 5MNC 1A H 1916 THESE TIRES HAVE 16,940 MILES (13 MONTHS SINCE BOUGHT IT) ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. I TOOK IT TO FORD AND THEY SAID THAT A SERVICE MESSAGE (SSM 46905) RELATIVE TO 2015-2018 EXPLORER- HANKOOK TIRES- CHIPPING, CUTTING AND/OR UNUSUAL/ACCELERATED TREAD WEAR. THE MESSAGE STATES " SOME 2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT CHIPPING,CUTTING AND/OR UNUSUAL OR EVEN ACCELERATED TREAD WEAR.IF THE SIZE WALL IS MARKED AS:255/50R20 105H VENTUS S1 NOBLE 2CONTACT HANKOOK TECHNICAL SERVICES". THE DEALER DID AND HANKOOK KNOWS ABOUT THE ISSUE BUT ONLY OFFERED A 50% DISCOUNT ON NEW TIRES AS A CORRECTIVE MEASURE. SO BASICALLY THEY SOLD BAD TIRES AN THE CUSTOMER HAS TO PAY TO FIX THE PROBLEM.
Corrective Action:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 105H DOT 5MNC 1A H 1916 THESE TIRES HAVE 16,940 MILES (13 MONTHS SINCE BOUGHT IT) ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. I TOOK IT TO FORD AND THEY SAID THAT A SERVICE MESSAGE (SSM 46905) RELATIVE TO 2015-2018 EXPLORER- HANKOOK TIRES- CHIPPING, CUTTING AND/OR UNUSUAL/ACCELERATED TREAD WEAR. THE MESSAGE STATES " SOME 2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT CHIPPING,CUTTING AND/OR UNUSUAL OR EVEN ACCELERATED TREAD WEAR.IF THE SIZE WALL IS MARKED AS:255/50R20 105H VENTUS S1 NOBLE 2CONTACT HANKOOK TECHNICAL SERVICES". THE DEALER DID AND HANKOOK KNOWS ABOUT THE ISSUE BUT ONLY OFFERED A 50% DISCOUNT ON NEW TIRES AS A CORRECTIVE MEASURE. SO BASICALLY THEY SOLD BAD TIRES AN THE CUSTOMER HAS TO PAY TO FIX THE PROBLEM.
Additional Notes:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 105H DOT 5MNC 1A H 1916 THESE TIRES HAVE 16,940 MILES (13 MONTHS SINCE BOUGHT IT) ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. I TOOK IT TO FORD AND THEY SAID THAT A SERVICE MESSAGE (SSM 46905) RELATIVE TO 2015-2018 EXPLORER- HANKOOK TIRES- CHIPPING, CUTTING AND/OR UNUSUAL/ACCELERATED TREAD WEAR. THE MESSAGE STATES " SOME 2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT CHIPPING,CUTTING AND/OR UNUSUAL OR EVEN ACCELERATED TREAD WEAR.IF THE SIZE WALL IS MARKED AS:255/50R20 105H VENTUS S1 NOBLE 2CONTACT HANKOOK TECHNICAL SERVICES". THE DEALER DID AND HANKOOK KNOWS ABOUT THE ISSUE BUT ONLY OFFERED A 50% DISCOUNT ON NEW TIRES AS A CORRECTIVE MEASURE. SO BASICALLY THEY SOLD BAD TIRES AN THE CUSTOMER HAS TO PAY TO FIX THE PROBLEM.
Mfg Campaign: 11045093
Recall Date: Nov 10, 2017
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 10/31/17 WHILE OUT WITH MY CHILDREN TRICK-OR-TREATING, THE LIFTGATE ON MY LEASED 2017 FORD EXPLORER BECAME "STUCK" IN AN UPRIGHT POSITION AND WOULD NOT CLOSE ELECTRONICALLY OR MANUALLY. MY FAMILY AND I HAD PULLED OVER AND PARKED IN A RESIDENTIAL AREA TO GET ITEMS OUT FROM THE REAR STORAGE AREA. I HAD OPENED THE HATCH WITH THE ELECTRONIC SWITCH AND THE DOOR STOPPED ABOUT 2/3 OF THE WAY UP. AS THIS HAD HAPPENED TO ME PREVIOUSLY, I FOLLOWED THE MANUAL DIRECTIONS TO SET THE LIFTGATE OPEN HEIGHT. WE FINISHED GETTING OUR ITEMS OUT OF THE VEHICLE AND PRESSED THE CONTROL BUTTON TO CLOSE. IT WAS AT THIS POINT THAT THE LIFTGATE--NOW AT MAXIMUM HEIGHT--SIMPLY MADE "WHIRRING" SOUNDS AND WOULD NOT CLOSE. DESPITE REFERENCING THE OWNER'S MANUAL, CALLING FORD ROADSIDE ASSISTANCE AND SCOURING THE INTERNET FOR POTENTIAL SOLUTIONS, ALL ATTEMPTS TO BYPASS THE ELECTRONIC SYSTEM/MOTOR AND MANUALLY CLOSE THE DOOR WERE UNSUCCESSFUL. I WAS FORCED TO DRIVE MY FAMILY HOME WITH THE REAR LIFTGATE PRECARIOUSLY LEFT WIDE OPEN. THE NEXT DAY I WAS ADVISED BY MY LEASING COMPANY TO HAVE A TOW TRUCK PICK THE VEHICLE FOR SAFETY REASONS. THE TOW DRIVER WAS SHOCKED AT THIS ODD MALFUNCTION AND EXPRESSED CONCERN TRANSPORTING THE VEHICLE AS ROAD BUMPS COULD POTENTIALLY CAUSE EXCESSIVE BOUNCING AND PERMANENT DAMAGE. WE DETACHED THE LIFT ARMS HOLDING UP THE REAR GATE SO AS TO CLOSE THE DOOR--ONLY TO FIND THAT THE REAR HATCH STILL WOULD NOT FULLY CLOSE. THE REPORT FROM THE FORD DEALERSHIP HERE IN PHOENIX WAS SIMPLY THAT THE "LIFTGATE WOULD NOT CLOSE MANUALLY DUE TO THE MOTOR BINDING." THEY SUBSEQUENTLY REPLACED THE MOTOR AND NOTED THE "SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME." I ASKED MY ADVISOR IF THERE WAS A MANUAL OVERRIDE FOR THIS AND HE SAID "NO." I BELIEVE THAT FORD SHOULD CONDUCT A SAFETY RECALL OF THESE LIFTGATE COMPONENTS AND ENGINEER A MANUAL OVERRIDE FOR WHEN THEY GO OUT.
Corrective Action:
ON 10/31/17 WHILE OUT WITH MY CHILDREN TRICK-OR-TREATING, THE LIFTGATE ON MY LEASED 2017 FORD EXPLORER BECAME "STUCK" IN AN UPRIGHT POSITION AND WOULD NOT CLOSE ELECTRONICALLY OR MANUALLY. MY FAMILY AND I HAD PULLED OVER AND PARKED IN A RESIDENTIAL AREA TO GET ITEMS OUT FROM THE REAR STORAGE AREA. I HAD OPENED THE HATCH WITH THE ELECTRONIC SWITCH AND THE DOOR STOPPED ABOUT 2/3 OF THE WAY UP. AS THIS HAD HAPPENED TO ME PREVIOUSLY, I FOLLOWED THE MANUAL DIRECTIONS TO SET THE LIFTGATE OPEN HEIGHT. WE FINISHED GETTING OUR ITEMS OUT OF THE VEHICLE AND PRESSED THE CONTROL BUTTON TO CLOSE. IT WAS AT THIS POINT THAT THE LIFTGATE--NOW AT MAXIMUM HEIGHT--SIMPLY MADE "WHIRRING" SOUNDS AND WOULD NOT CLOSE. DESPITE REFERENCING THE OWNER'S MANUAL, CALLING FORD ROADSIDE ASSISTANCE AND SCOURING THE INTERNET FOR POTENTIAL SOLUTIONS, ALL ATTEMPTS TO BYPASS THE ELECTRONIC SYSTEM/MOTOR AND MANUALLY CLOSE THE DOOR WERE UNSUCCESSFUL. I WAS FORCED TO DRIVE MY FAMILY HOME WITH THE REAR LIFTGATE PRECARIOUSLY LEFT WIDE OPEN. THE NEXT DAY I WAS ADVISED BY MY LEASING COMPANY TO HAVE A TOW TRUCK PICK THE VEHICLE FOR SAFETY REASONS. THE TOW DRIVER WAS SHOCKED AT THIS ODD MALFUNCTION AND EXPRESSED CONCERN TRANSPORTING THE VEHICLE AS ROAD BUMPS COULD POTENTIALLY CAUSE EXCESSIVE BOUNCING AND PERMANENT DAMAGE. WE DETACHED THE LIFT ARMS HOLDING UP THE REAR GATE SO AS TO CLOSE THE DOOR--ONLY TO FIND THAT THE REAR HATCH STILL WOULD NOT FULLY CLOSE. THE REPORT FROM THE FORD DEALERSHIP HERE IN PHOENIX WAS SIMPLY THAT THE "LIFTGATE WOULD NOT CLOSE MANUALLY DUE TO THE MOTOR BINDING." THEY SUBSEQUENTLY REPLACED THE MOTOR AND NOTED THE "SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME." I ASKED MY ADVISOR IF THERE WAS A MANUAL OVERRIDE FOR THIS AND HE SAID "NO." I BELIEVE THAT FORD SHOULD CONDUCT A SAFETY RECALL OF THESE LIFTGATE COMPONENTS AND ENGINEER A MANUAL OVERRIDE FOR WHEN THEY GO OUT.
Additional Notes:
ON 10/31/17 WHILE OUT WITH MY CHILDREN TRICK-OR-TREATING, THE LIFTGATE ON MY LEASED 2017 FORD EXPLORER BECAME "STUCK" IN AN UPRIGHT POSITION AND WOULD NOT CLOSE ELECTRONICALLY OR MANUALLY. MY FAMILY AND I HAD PULLED OVER AND PARKED IN A RESIDENTIAL AREA TO GET ITEMS OUT FROM THE REAR STORAGE AREA. I HAD OPENED THE HATCH WITH THE ELECTRONIC SWITCH AND THE DOOR STOPPED ABOUT 2/3 OF THE WAY UP. AS THIS HAD HAPPENED TO ME PREVIOUSLY, I FOLLOWED THE MANUAL DIRECTIONS TO SET THE LIFTGATE OPEN HEIGHT. WE FINISHED GETTING OUR ITEMS OUT OF THE VEHICLE AND PRESSED THE CONTROL BUTTON TO CLOSE. IT WAS AT THIS POINT THAT THE LIFTGATE--NOW AT MAXIMUM HEIGHT--SIMPLY MADE "WHIRRING" SOUNDS AND WOULD NOT CLOSE. DESPITE REFERENCING THE OWNER'S MANUAL, CALLING FORD ROADSIDE ASSISTANCE AND SCOURING THE INTERNET FOR POTENTIAL SOLUTIONS, ALL ATTEMPTS TO BYPASS THE ELECTRONIC SYSTEM/MOTOR AND MANUALLY CLOSE THE DOOR WERE UNSUCCESSFUL. I WAS FORCED TO DRIVE MY FAMILY HOME WITH THE REAR LIFTGATE PRECARIOUSLY LEFT WIDE OPEN. THE NEXT DAY I WAS ADVISED BY MY LEASING COMPANY TO HAVE A TOW TRUCK PICK THE VEHICLE FOR SAFETY REASONS. THE TOW DRIVER WAS SHOCKED AT THIS ODD MALFUNCTION AND EXPRESSED CONCERN TRANSPORTING THE VEHICLE AS ROAD BUMPS COULD POTENTIALLY CAUSE EXCESSIVE BOUNCING AND PERMANENT DAMAGE. WE DETACHED THE LIFT ARMS HOLDING UP THE REAR GATE SO AS TO CLOSE THE DOOR--ONLY TO FIND THAT THE REAR HATCH STILL WOULD NOT FULLY CLOSE. THE REPORT FROM THE FORD DEALERSHIP HERE IN PHOENIX WAS SIMPLY THAT THE "LIFTGATE WOULD NOT CLOSE MANUALLY DUE TO THE MOTOR BINDING." THEY SUBSEQUENTLY REPLACED THE MOTOR AND NOTED THE "SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME." I ASKED MY ADVISOR IF THERE WAS A MANUAL OVERRIDE FOR THIS AND HE SAID "NO." I BELIEVE THAT FORD SHOULD CONDUCT A SAFETY RECALL OF THESE LIFTGATE COMPONENTS AND ENGINEER A MANUAL OVERRIDE FOR WHEN THEY GO OUT.
Mfg Campaign: 11044770
Recall Date: Nov 9, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS STOPPED AT A TRAFFIC LIGHT ON THE HIGHWAY TO MAKE A LEFT. ONCE LIGHT CHANGED, I STEPPED ON THE GAS AND THE CAR WOULDN'T MOVE. I THEN HEARD A LOUD "THUMP" AND THOUGHT I'D BEEN HIT FROM THE REAR. WHAT ACTUALLY HAPPENED WAS THE TRANSMISSION, SLAMMED INTO GEAR AND PROCEEDED TO MOVE AT ABOUT 2-3 MPH. IT NEVER REGAINED SPEED. AS I MADE MY TURN, I WAS STUCK ON ANOTHER MAJOR ROAD AT A TRAFFIC LIGHT AND I PLACED IN NEUTRAL AND HEARD THE LOUD "THUMP" AGAIN AS THE TRANS SHIFTED INTO NEUTRAL. ONCE THE TRAFFIC LIGHT CHANGED, I PUT THE VEHICLE BACK INTO "DRIVE" AND YET AGAIN, A LOUD "THUMP" AS IT SLAMMED INTO DRIVE. VEHICLE AGAIN PROCEEDED TO MOVE AT A SNAILS PACE, AT ABOUT 2-3 MPH. FINALLY ON THE DASH I GOT A "WRENCH" LIGHT AND THE ENGINE LIGHT COME ON AS WELL. I PULLED OVER ON A SIDE STREET AND TURNED THE VEHICLE OFF. I WAITED A FEW MINUTES, TURNED THE VEHICLE BACK ON AND WHEN I SHIFTED INTO REVERSE, NEUTRAL AND THEN DRIVE, THE TRANSMISSION SLAMMED INTO GEAR ON EACH OF THEM VERY HARD. I PROCEEDED TO TURN THE VEHICLE OFF AND CALL A TOW SERVICE TO HAVE THE VEHICLE DROPPED OFF AT THE DEALERSHIP. MIGHT I ADD THAT THIS IS A 2017 FORD EXPLORER WITH ONLY 1045 MILES....THIS IS A NEW VEHICLE!!!!!
Corrective Action:
I WAS STOPPED AT A TRAFFIC LIGHT ON THE HIGHWAY TO MAKE A LEFT. ONCE LIGHT CHANGED, I STEPPED ON THE GAS AND THE CAR WOULDN'T MOVE. I THEN HEARD A LOUD "THUMP" AND THOUGHT I'D BEEN HIT FROM THE REAR. WHAT ACTUALLY HAPPENED WAS THE TRANSMISSION, SLAMMED INTO GEAR AND PROCEEDED TO MOVE AT ABOUT 2-3 MPH. IT NEVER REGAINED SPEED. AS I MADE MY TURN, I WAS STUCK ON ANOTHER MAJOR ROAD AT A TRAFFIC LIGHT AND I PLACED IN NEUTRAL AND HEARD THE LOUD "THUMP" AGAIN AS THE TRANS SHIFTED INTO NEUTRAL. ONCE THE TRAFFIC LIGHT CHANGED, I PUT THE VEHICLE BACK INTO "DRIVE" AND YET AGAIN, A LOUD "THUMP" AS IT SLAMMED INTO DRIVE. VEHICLE AGAIN PROCEEDED TO MOVE AT A SNAILS PACE, AT ABOUT 2-3 MPH. FINALLY ON THE DASH I GOT A "WRENCH" LIGHT AND THE ENGINE LIGHT COME ON AS WELL. I PULLED OVER ON A SIDE STREET AND TURNED THE VEHICLE OFF. I WAITED A FEW MINUTES, TURNED THE VEHICLE BACK ON AND WHEN I SHIFTED INTO REVERSE, NEUTRAL AND THEN DRIVE, THE TRANSMISSION SLAMMED INTO GEAR ON EACH OF THEM VERY HARD. I PROCEEDED TO TURN THE VEHICLE OFF AND CALL A TOW SERVICE TO HAVE THE VEHICLE DROPPED OFF AT THE DEALERSHIP. MIGHT I ADD THAT THIS IS A 2017 FORD EXPLORER WITH ONLY 1045 MILES....THIS IS A NEW VEHICLE!!!!!
Additional Notes:
I WAS STOPPED AT A TRAFFIC LIGHT ON THE HIGHWAY TO MAKE A LEFT. ONCE LIGHT CHANGED, I STEPPED ON THE GAS AND THE CAR WOULDN'T MOVE. I THEN HEARD A LOUD "THUMP" AND THOUGHT I'D BEEN HIT FROM THE REAR. WHAT ACTUALLY HAPPENED WAS THE TRANSMISSION, SLAMMED INTO GEAR AND PROCEEDED TO MOVE AT ABOUT 2-3 MPH. IT NEVER REGAINED SPEED. AS I MADE MY TURN, I WAS STUCK ON ANOTHER MAJOR ROAD AT A TRAFFIC LIGHT AND I PLACED IN NEUTRAL AND HEARD THE LOUD "THUMP" AGAIN AS THE TRANS SHIFTED INTO NEUTRAL. ONCE THE TRAFFIC LIGHT CHANGED, I PUT THE VEHICLE BACK INTO "DRIVE" AND YET AGAIN, A LOUD "THUMP" AS IT SLAMMED INTO DRIVE. VEHICLE AGAIN PROCEEDED TO MOVE AT A SNAILS PACE, AT ABOUT 2-3 MPH. FINALLY ON THE DASH I GOT A "WRENCH" LIGHT AND THE ENGINE LIGHT COME ON AS WELL. I PULLED OVER ON A SIDE STREET AND TURNED THE VEHICLE OFF. I WAITED A FEW MINUTES, TURNED THE VEHICLE BACK ON AND WHEN I SHIFTED INTO REVERSE, NEUTRAL AND THEN DRIVE, THE TRANSMISSION SLAMMED INTO GEAR ON EACH OF THEM VERY HARD. I PROCEEDED TO TURN THE VEHICLE OFF AND CALL A TOW SERVICE TO HAVE THE VEHICLE DROPPED OFF AT THE DEALERSHIP. MIGHT I ADD THAT THIS IS A 2017 FORD EXPLORER WITH ONLY 1045 MILES....THIS IS A NEW VEHICLE!!!!!
Mfg Campaign: 11043661
Recall Date: Nov 6, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARBON MONOXIDE EMISSIONS IN AIR CONDITIONING SYSTEM
Corrective Action:
CARBON MONOXIDE EMISSIONS IN AIR CONDITIONING SYSTEM
Additional Notes:
CARBON MONOXIDE EMISSIONS IN AIR CONDITIONING SYSTEM
Mfg Campaign: 11043243
Recall Date: Nov 4, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ORIGINALLY FILED COMPLAINT 10883479 AND 10954630 ON A 2015 FORD EXPLORER LIMITED FOR EXHAUST ODOR IN THE CABIN. AFTER SEVERAL TSB REPAIRS THE EXHAUST ODOR WAS STILL IN THE CABIN. ON JUNE 20, 2017, I PAID $4670.29 AND FORD REPLACED MY 2015 WITH A SIMILAR 2017 FORD EXPLORER LIMITED. ABOUT 12 MILES AFTER DRIVING MY NEW 2017 DOWN THE FREEWAY FROM THE DEALERSHIP, THERE WAS EXHAUST ODOR IN THE CABIN ON MY NEW EXPLORER. SO I FILED ANOTHER COMPLAINT 11010052, SEE DETAILS OF FAILURE MODE. THEREAFTER FORD DID PHASE 1 OF TSB 17-0044 ON ORDER 57558, AND AFTER FURTHER EXHAUST ODORS IN THE CABIN, FORD DID THE SECOND PHASE OF THE TSB ON ORDER 57730. I STILL HAVE EXHAUST ODOR IN THE CABIN, THE ODOR IS NOT AS STRONG AND DOES NOT LAST AS LONG, BUT IT IS STILL THERE. FORD ADVISED THAT THERE IS ANOTHER REPAIR 17N03, BUT THIS APPEARS TO ALREADY TO HAVE BEEN DONE ON THE TSB 17-0044. THE DEALER, SCOTT PETERSON MOTORS OF STURGIS IN SD, HAS DONE ALL THAT THEY CAN DO SO FAR I APPRECIATE THEIR EFFORTS IN GOING THE EXTRA MILE. CONSEQUENTLY, I AM FILING ANOTHER COMPLAINT IN AN EFFORT TO ASSIST FORD IN RESOLVING THIS PROBLEM.
Corrective Action:
ORIGINALLY FILED COMPLAINT 10883479 AND 10954630 ON A 2015 FORD EXPLORER LIMITED FOR EXHAUST ODOR IN THE CABIN. AFTER SEVERAL TSB REPAIRS THE EXHAUST ODOR WAS STILL IN THE CABIN. ON JUNE 20, 2017, I PAID $4670.29 AND FORD REPLACED MY 2015 WITH A SIMILAR 2017 FORD EXPLORER LIMITED. ABOUT 12 MILES AFTER DRIVING MY NEW 2017 DOWN THE FREEWAY FROM THE DEALERSHIP, THERE WAS EXHAUST ODOR IN THE CABIN ON MY NEW EXPLORER. SO I FILED ANOTHER COMPLAINT 11010052, SEE DETAILS OF FAILURE MODE. THEREAFTER FORD DID PHASE 1 OF TSB 17-0044 ON ORDER 57558, AND AFTER FURTHER EXHAUST ODORS IN THE CABIN, FORD DID THE SECOND PHASE OF THE TSB ON ORDER 57730. I STILL HAVE EXHAUST ODOR IN THE CABIN, THE ODOR IS NOT AS STRONG AND DOES NOT LAST AS LONG, BUT IT IS STILL THERE. FORD ADVISED THAT THERE IS ANOTHER REPAIR 17N03, BUT THIS APPEARS TO ALREADY TO HAVE BEEN DONE ON THE TSB 17-0044. THE DEALER, SCOTT PETERSON MOTORS OF STURGIS IN SD, HAS DONE ALL THAT THEY CAN DO SO FAR I APPRECIATE THEIR EFFORTS IN GOING THE EXTRA MILE. CONSEQUENTLY, I AM FILING ANOTHER COMPLAINT IN AN EFFORT TO ASSIST FORD IN RESOLVING THIS PROBLEM.
Additional Notes:
ORIGINALLY FILED COMPLAINT 10883479 AND 10954630 ON A 2015 FORD EXPLORER LIMITED FOR EXHAUST ODOR IN THE CABIN. AFTER SEVERAL TSB REPAIRS THE EXHAUST ODOR WAS STILL IN THE CABIN. ON JUNE 20, 2017, I PAID $4670.29 AND FORD REPLACED MY 2015 WITH A SIMILAR 2017 FORD EXPLORER LIMITED. ABOUT 12 MILES AFTER DRIVING MY NEW 2017 DOWN THE FREEWAY FROM THE DEALERSHIP, THERE WAS EXHAUST ODOR IN THE CABIN ON MY NEW EXPLORER. SO I FILED ANOTHER COMPLAINT 11010052, SEE DETAILS OF FAILURE MODE. THEREAFTER FORD DID PHASE 1 OF TSB 17-0044 ON ORDER 57558, AND AFTER FURTHER EXHAUST ODORS IN THE CABIN, FORD DID THE SECOND PHASE OF THE TSB ON ORDER 57730. I STILL HAVE EXHAUST ODOR IN THE CABIN, THE ODOR IS NOT AS STRONG AND DOES NOT LAST AS LONG, BUT IT IS STILL THERE. FORD ADVISED THAT THERE IS ANOTHER REPAIR 17N03, BUT THIS APPEARS TO ALREADY TO HAVE BEEN DONE ON THE TSB 17-0044. THE DEALER, SCOTT PETERSON MOTORS OF STURGIS IN SD, HAS DONE ALL THAT THEY CAN DO SO FAR I APPRECIATE THEIR EFFORTS IN GOING THE EXTRA MILE. CONSEQUENTLY, I AM FILING ANOTHER COMPLAINT IN AN EFFORT TO ASSIST FORD IN RESOLVING THIS PROBLEM.
Mfg Campaign: 11042266
Recall Date: Nov 2, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE'S SOME BURNING ODOR IN THE CABIN. MY FAMILY SUFFERED A SEVERE HEADACHE AFTER 2 HOURS DRIVING INCLUDED MY 11 MONTHS OLD BABY.
Corrective Action:
THERE'S SOME BURNING ODOR IN THE CABIN. MY FAMILY SUFFERED A SEVERE HEADACHE AFTER 2 HOURS DRIVING INCLUDED MY 11 MONTHS OLD BABY.
Additional Notes:
THERE'S SOME BURNING ODOR IN THE CABIN. MY FAMILY SUFFERED A SEVERE HEADACHE AFTER 2 HOURS DRIVING INCLUDED MY 11 MONTHS OLD BABY.
Mfg Campaign: 11040796
Recall Date: Oct 28, 2017
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
DRIVING ON INTERSTATE AND SMELLED A STRONG ODOR AND FUMES. NO CARS OR TRUCKS WERE IN FRONT OF ME AND I COULD NOT FIGURE OUT WHERE THE ODOR WAS COMING FROM. LATER IN THE 3 HOUR DRIVE, GOT VERY SLEEPY AND DIZZY. STOPPED AT REST AREA FOR FRESH AIR. THIS HAS NEVER HAPPENED TO ME BEFORE. NOW AFRAID TO DRIVE THIS EXPENSIVE VEHICLE ON THESE TRIPS TO TAKE CARE OF GRANDCHILDREN. CALLED DEALERSHIP AND WAS TOLD NO RECALLS AND NOTHING THEY COULD DO. PURCHASED THIS VEHICLE FOR DRIVING LONG DISTANCES AND NOW AFRAID TO DRIVE IT AND MY SON WILL NOT LET OUR GRANDCHILDREN RIDE IN IT. CANNOT SALE IT BECAUSE I WOULD LOOSE SO MUCH MONEY. A RECALL SHOULD BE ISSUED SINCE NUMEROUS COMPLAINTS HAVE BEEN MADE FROM OTHERS WITH THE SAME ISSUES.
Corrective Action:
DRIVING ON INTERSTATE AND SMELLED A STRONG ODOR AND FUMES. NO CARS OR TRUCKS WERE IN FRONT OF ME AND I COULD NOT FIGURE OUT WHERE THE ODOR WAS COMING FROM. LATER IN THE 3 HOUR DRIVE, GOT VERY SLEEPY AND DIZZY. STOPPED AT REST AREA FOR FRESH AIR. THIS HAS NEVER HAPPENED TO ME BEFORE. NOW AFRAID TO DRIVE THIS EXPENSIVE VEHICLE ON THESE TRIPS TO TAKE CARE OF GRANDCHILDREN. CALLED DEALERSHIP AND WAS TOLD NO RECALLS AND NOTHING THEY COULD DO. PURCHASED THIS VEHICLE FOR DRIVING LONG DISTANCES AND NOW AFRAID TO DRIVE IT AND MY SON WILL NOT LET OUR GRANDCHILDREN RIDE IN IT. CANNOT SALE IT BECAUSE I WOULD LOOSE SO MUCH MONEY. A RECALL SHOULD BE ISSUED SINCE NUMEROUS COMPLAINTS HAVE BEEN MADE FROM OTHERS WITH THE SAME ISSUES.
Additional Notes:
DRIVING ON INTERSTATE AND SMELLED A STRONG ODOR AND FUMES. NO CARS OR TRUCKS WERE IN FRONT OF ME AND I COULD NOT FIGURE OUT WHERE THE ODOR WAS COMING FROM. LATER IN THE 3 HOUR DRIVE, GOT VERY SLEEPY AND DIZZY. STOPPED AT REST AREA FOR FRESH AIR. THIS HAS NEVER HAPPENED TO ME BEFORE. NOW AFRAID TO DRIVE THIS EXPENSIVE VEHICLE ON THESE TRIPS TO TAKE CARE OF GRANDCHILDREN. CALLED DEALERSHIP AND WAS TOLD NO RECALLS AND NOTHING THEY COULD DO. PURCHASED THIS VEHICLE FOR DRIVING LONG DISTANCES AND NOW AFRAID TO DRIVE IT AND MY SON WILL NOT LET OUR GRANDCHILDREN RIDE IN IT. CANNOT SALE IT BECAUSE I WOULD LOOSE SO MUCH MONEY. A RECALL SHOULD BE ISSUED SINCE NUMEROUS COMPLAINTS HAVE BEEN MADE FROM OTHERS WITH THE SAME ISSUES.
Mfg Campaign: 11040148
Recall Date: Oct 25, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.
Corrective Action:
THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.
Additional Notes:
THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.
Mfg Campaign: 11039772
Recall Date: Oct 25, 2017
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1216 THESE TIRES HAVE 12,200 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE.
Corrective Action:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1216 THESE TIRES HAVE 12,200 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE.
Additional Notes:
HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1216 THESE TIRES HAVE 12,200 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE.
Mfg Campaign: 11039878
Recall Date: Oct 25, 2017
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Corrective Action:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Additional Notes:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Mfg Campaign: 11039479
Recall Date: Oct 24, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Corrective Action:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Additional Notes:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Mfg Campaign: 11039479
Recall Date: Oct 24, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Corrective Action:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Additional Notes:
DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.
Mfg Campaign: 11039479
Recall Date: Oct 24, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Corrective Action:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Additional Notes:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Mfg Campaign: 11035816
Recall Date: Oct 23, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Corrective Action:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Additional Notes:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Mfg Campaign: 11035816
Recall Date: Oct 23, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Corrective Action:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Additional Notes:
MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.
Mfg Campaign: 11035816
Recall Date: Oct 23, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Corrective Action:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Additional Notes:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Mfg Campaign: 11035999
Recall Date: Oct 23, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Corrective Action:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Additional Notes:
SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.
Mfg Campaign: 11035999
Recall Date: Oct 23, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HAVING HEAD ACHES AND SHORT OF BREATH, CHEST PAINS, FATIGUE,DIZZINESS. HARD TIME BREATHING. POSSIBLE CARBON MONOXIDE POISONING.
Corrective Action:
HAVING HEAD ACHES AND SHORT OF BREATH, CHEST PAINS, FATIGUE,DIZZINESS. HARD TIME BREATHING. POSSIBLE CARBON MONOXIDE POISONING.
Additional Notes:
HAVING HEAD ACHES AND SHORT OF BREATH, CHEST PAINS, FATIGUE,DIZZINESS. HARD TIME BREATHING. POSSIBLE CARBON MONOXIDE POISONING.
Mfg Campaign: 11035485
Recall Date: Oct 22, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, CARBON MONOXIDE EMITTED THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. THE CARBON MONOXIDE REMAINED IN THE VEHICLE UNTIL THE WINDOWS WERE ROLLED DOWN. THE CARBON MONOXIDE DETECTOR DETECTED 13 PPM TO 16 INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, PHONE NUMBER: (951) 471-4100), BUT THEY COULD NOT DETECT THE CARBON MONOXIDE DUE TO NOT HAVING A CARBON MONOXIDE DETECTOR. THE MANUFACTURER INFORMED THE CONTACT THAT IT WAS NOT AN ISSUE AND SOMEONE WOULD CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 20,350.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, CARBON MONOXIDE EMITTED THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. THE CARBON MONOXIDE REMAINED IN THE VEHICLE UNTIL THE WINDOWS WERE ROLLED DOWN. THE CARBON MONOXIDE DETECTOR DETECTED 13 PPM TO 16 INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, PHONE NUMBER: (951) 471-4100), BUT THEY COULD NOT DETECT THE CARBON MONOXIDE DUE TO NOT HAVING A CARBON MONOXIDE DETECTOR. THE MANUFACTURER INFORMED THE CONTACT THAT IT WAS NOT AN ISSUE AND SOMEONE WOULD CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 20,350.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, CARBON MONOXIDE EMITTED THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. THE CARBON MONOXIDE REMAINED IN THE VEHICLE UNTIL THE WINDOWS WERE ROLLED DOWN. THE CARBON MONOXIDE DETECTOR DETECTED 13 PPM TO 16 INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, PHONE NUMBER: (951) 471-4100), BUT THEY COULD NOT DETECT THE CARBON MONOXIDE DUE TO NOT HAVING A CARBON MONOXIDE DETECTOR. THE MANUFACTURER INFORMED THE CONTACT THAT IT WAS NOT AN ISSUE AND SOMEONE WOULD CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 20,350.
Mfg Campaign: 11035162
Recall Date: Oct 20, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST IS ENTERING THE VEHICLE AND MAKING MYSELF AND MY 2.5 YEAR OLD SON SICK. I IMMEDIATELY GET A HEADACHE WHEN DRIVING AND FEEL NAUSEOUS, EXTREME FATIGUE, BODY AND MUSCLE ACHES, MEMORY ISSUES, CONFUSION, AND I'VE BEEN COUGHING UP BROWN MUCOUS WHICH IS LINKED TO THE INHALATION OF HAZARDOUS POLLUTION AND GASES. THESE SYMPTOMS LAST LONG AFTER I AM FINISHED DRIVING MY CAR AND HAVEN'T GONE AWAY FOR MORE THAN FOUR DAYS. MY SON IS HAVING THE SAME SYMPTOMS AND IT MAKES ME NERVOUS BECAUSE EXPOSURE TO THESE GASES WILL HINDER HIS NEURODEVELOPMENT. IT IS DIFFICULT TO SAY WHEN THE GAS IS ENTERING THE CAR, BUT I OPENED MY SUNROOF WHILE DRIVING THIS MORNING WITH THE WINDOWS UP AND THE A/C ON AND I COULD SMELL A NATURAL GAS SMELL AND I FELT THE EFFECTS OF INHALING THE GAS IMMEDIATELY. THE GAS WAS ESCAPING THROUGH THE SUNROOF AND RIGHT BY MY HEAD.
Corrective Action:
EXHAUST IS ENTERING THE VEHICLE AND MAKING MYSELF AND MY 2.5 YEAR OLD SON SICK. I IMMEDIATELY GET A HEADACHE WHEN DRIVING AND FEEL NAUSEOUS, EXTREME FATIGUE, BODY AND MUSCLE ACHES, MEMORY ISSUES, CONFUSION, AND I'VE BEEN COUGHING UP BROWN MUCOUS WHICH IS LINKED TO THE INHALATION OF HAZARDOUS POLLUTION AND GASES. THESE SYMPTOMS LAST LONG AFTER I AM FINISHED DRIVING MY CAR AND HAVEN'T GONE AWAY FOR MORE THAN FOUR DAYS. MY SON IS HAVING THE SAME SYMPTOMS AND IT MAKES ME NERVOUS BECAUSE EXPOSURE TO THESE GASES WILL HINDER HIS NEURODEVELOPMENT. IT IS DIFFICULT TO SAY WHEN THE GAS IS ENTERING THE CAR, BUT I OPENED MY SUNROOF WHILE DRIVING THIS MORNING WITH THE WINDOWS UP AND THE A/C ON AND I COULD SMELL A NATURAL GAS SMELL AND I FELT THE EFFECTS OF INHALING THE GAS IMMEDIATELY. THE GAS WAS ESCAPING THROUGH THE SUNROOF AND RIGHT BY MY HEAD.
Additional Notes:
EXHAUST IS ENTERING THE VEHICLE AND MAKING MYSELF AND MY 2.5 YEAR OLD SON SICK. I IMMEDIATELY GET A HEADACHE WHEN DRIVING AND FEEL NAUSEOUS, EXTREME FATIGUE, BODY AND MUSCLE ACHES, MEMORY ISSUES, CONFUSION, AND I'VE BEEN COUGHING UP BROWN MUCOUS WHICH IS LINKED TO THE INHALATION OF HAZARDOUS POLLUTION AND GASES. THESE SYMPTOMS LAST LONG AFTER I AM FINISHED DRIVING MY CAR AND HAVEN'T GONE AWAY FOR MORE THAN FOUR DAYS. MY SON IS HAVING THE SAME SYMPTOMS AND IT MAKES ME NERVOUS BECAUSE EXPOSURE TO THESE GASES WILL HINDER HIS NEURODEVELOPMENT. IT IS DIFFICULT TO SAY WHEN THE GAS IS ENTERING THE CAR, BUT I OPENED MY SUNROOF WHILE DRIVING THIS MORNING WITH THE WINDOWS UP AND THE A/C ON AND I COULD SMELL A NATURAL GAS SMELL AND I FELT THE EFFECTS OF INHALING THE GAS IMMEDIATELY. THE GAS WAS ESCAPING THROUGH THE SUNROOF AND RIGHT BY MY HEAD.
Mfg Campaign: 11034659
Recall Date: Oct 19, 2017
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Valencia, CA • 36 yrs
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