Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
FUMES ENTER CAR WILE DRIVING!
Corrective Action:
FUMES ENTER CAR WILE DRIVING!
Additional Notes:
FUMES ENTER CAR WILE DRIVING!
Mfg Campaign: 11030062
Recall Date: Sep 26, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUMES IN CABIN OF CAR. THEY SAY THEY FIXED IT BUT I STILL SMELL EXHAUST FUMES. CARBON MONOXIDE
Corrective Action:
EXHAUST FUMES IN CABIN OF CAR. THEY SAY THEY FIXED IT BUT I STILL SMELL EXHAUST FUMES. CARBON MONOXIDE
Additional Notes:
EXHAUST FUMES IN CABIN OF CAR. THEY SAY THEY FIXED IT BUT I STILL SMELL EXHAUST FUMES. CARBON MONOXIDE
Mfg Campaign: 11024883
Recall Date: Sep 21, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 FORD EXPLORER SPORT. 3.5 ECOBOOST. WHEN ACCELERATING 3/4 OR MORE ON THE PEDAL. DOES NOT SMELL SO MUCH AS EXHAUST AS IT DOES SULFUR AND BAD EGG SMELL. ONLY WAY TO GET THE SMELL OUT OF VEHICLE IS TO TURN AIR OFF AND ROLL WINDOWS DOWN. SEEMS WORSE WHEN AIR CONDITIONING IS ON THAN THE HEAT. PASSENGERS USUALLY GET IT WORSE THAN DRIVER.. AT LEAST THAT'S MY EXPERIENCE, OR THAT IS THE SIDE WITH THE PROBLEM. I WAS READING ON WEBSITES BEFORE ALL THESE CLAIMS WERE BROUGHT UP AND I KEPT COMING TO THE CONCLUSION FROM READING UP WHAT COMPLAINTS I FOUND, IT WAS THAT THE TWIN TURBOS HAD A LOT OF BLOW BACK AND IT WAS ONLY THE ECOBOOST MOTORS. NOW I NOW DIFFER AND THERE IS A CURIOUS PROBLEM AND I OWE A SMALL FORTUNE ON A VEHICLE THAT'S NOT SAFE TO DRIVE AND ALSO WITH A FAMILY OF 5. DOES NOT HAVE PROBLEM AT IDLE OR IF DRIVING GENTLY. CAN DO IT AT LOW SPEEDS OR HIGH SPEEDS. JUST GIVE IT HALF OR MORE PEDDLE AND YOU WILL SMELL IT. WHAT DO I DO. THANKS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Corrective Action:
2017 FORD EXPLORER SPORT. 3.5 ECOBOOST. WHEN ACCELERATING 3/4 OR MORE ON THE PEDAL. DOES NOT SMELL SO MUCH AS EXHAUST AS IT DOES SULFUR AND BAD EGG SMELL. ONLY WAY TO GET THE SMELL OUT OF VEHICLE IS TO TURN AIR OFF AND ROLL WINDOWS DOWN. SEEMS WORSE WHEN AIR CONDITIONING IS ON THAN THE HEAT. PASSENGERS USUALLY GET IT WORSE THAN DRIVER.. AT LEAST THAT'S MY EXPERIENCE, OR THAT IS THE SIDE WITH THE PROBLEM. I WAS READING ON WEBSITES BEFORE ALL THESE CLAIMS WERE BROUGHT UP AND I KEPT COMING TO THE CONCLUSION FROM READING UP WHAT COMPLAINTS I FOUND, IT WAS THAT THE TWIN TURBOS HAD A LOT OF BLOW BACK AND IT WAS ONLY THE ECOBOOST MOTORS. NOW I NOW DIFFER AND THERE IS A CURIOUS PROBLEM AND I OWE A SMALL FORTUNE ON A VEHICLE THAT'S NOT SAFE TO DRIVE AND ALSO WITH A FAMILY OF 5. DOES NOT HAVE PROBLEM AT IDLE OR IF DRIVING GENTLY. CAN DO IT AT LOW SPEEDS OR HIGH SPEEDS. JUST GIVE IT HALF OR MORE PEDDLE AND YOU WILL SMELL IT. WHAT DO I DO. THANKS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Additional Notes:
2017 FORD EXPLORER SPORT. 3.5 ECOBOOST. WHEN ACCELERATING 3/4 OR MORE ON THE PEDAL. DOES NOT SMELL SO MUCH AS EXHAUST AS IT DOES SULFUR AND BAD EGG SMELL. ONLY WAY TO GET THE SMELL OUT OF VEHICLE IS TO TURN AIR OFF AND ROLL WINDOWS DOWN. SEEMS WORSE WHEN AIR CONDITIONING IS ON THAN THE HEAT. PASSENGERS USUALLY GET IT WORSE THAN DRIVER.. AT LEAST THAT'S MY EXPERIENCE, OR THAT IS THE SIDE WITH THE PROBLEM. I WAS READING ON WEBSITES BEFORE ALL THESE CLAIMS WERE BROUGHT UP AND I KEPT COMING TO THE CONCLUSION FROM READING UP WHAT COMPLAINTS I FOUND, IT WAS THAT THE TWIN TURBOS HAD A LOT OF BLOW BACK AND IT WAS ONLY THE ECOBOOST MOTORS. NOW I NOW DIFFER AND THERE IS A CURIOUS PROBLEM AND I OWE A SMALL FORTUNE ON A VEHICLE THAT'S NOT SAFE TO DRIVE AND ALSO WITH A FAMILY OF 5. DOES NOT HAVE PROBLEM AT IDLE OR IF DRIVING GENTLY. CAN DO IT AT LOW SPEEDS OR HIGH SPEEDS. JUST GIVE IT HALF OR MORE PEDDLE AND YOU WILL SMELL IT. WHAT DO I DO. THANKS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Mfg Campaign: 11024935
Recall Date: Sep 21, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING PAST 2,500 RPMS, EXHAUST COMES INTO THE CAR. IT SMELLS AND HAS SINCE I BOUGHT IT. THE DEALERSHIP SAID IT WOULD BURN OFF, I'M NOW AT OVER 5,000 MILES AND IT STILL DOES IT. I KEEP TELLING THE DEALERSHIP. IT IS DANGEROUS TO MYSELF AND MY DAUGHTER. MAKES ME LIGHT HEADED.
Corrective Action:
WHEN ACCELERATING PAST 2,500 RPMS, EXHAUST COMES INTO THE CAR. IT SMELLS AND HAS SINCE I BOUGHT IT. THE DEALERSHIP SAID IT WOULD BURN OFF, I'M NOW AT OVER 5,000 MILES AND IT STILL DOES IT. I KEEP TELLING THE DEALERSHIP. IT IS DANGEROUS TO MYSELF AND MY DAUGHTER. MAKES ME LIGHT HEADED.
Additional Notes:
WHEN ACCELERATING PAST 2,500 RPMS, EXHAUST COMES INTO THE CAR. IT SMELLS AND HAS SINCE I BOUGHT IT. THE DEALERSHIP SAID IT WOULD BURN OFF, I'M NOW AT OVER 5,000 MILES AND IT STILL DOES IT. I KEEP TELLING THE DEALERSHIP. IT IS DANGEROUS TO MYSELF AND MY DAUGHTER. MAKES ME LIGHT HEADED.
Mfg Campaign: 11024668
Recall Date: Sep 20, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST LEAK INTO CABIN OF VEHICLE, NOTICED ESPECIALLY ON ACCELERATION ON HIGHWAY AT SPEEDS OF 55MPH AND WHEN DRIVING UP AND DOWN HILLS. HAD TO ROLL DOWN WINDOW TO GET SMELL OUT OF VEHICLE. CAUSING DRIVER TO GET HEADACHES, NAUSEA AND GET VERY DROWSY. TOOK VACATION FOR 1300 MILES TO VIRGINIA BEACH FROM ILLINOIS AND TRAVELLED THROUGH MOUNTAINS AND THIS DRIVER COULD ONLY DRIVE 2 HOURS BEFORE BECOMING VERY DROWSY. THIS DRIVER HAS BEEN DRIVING FOR 28 YEARS AND HAS NEVER EVER HAD THESE SYMPTOMS BEFORE WHILE DRIVING. THIS DRIVER IS NOT ON ANY MEDICATIONS THAT WOULD CONTRIBUTE TO BEING DROWSY, NOR DOES NOT HAVE ANY MEDICAL CONDITIONS THAT WOULD CAUSE THIS DRIVER TO BECOME DROWSY BEHIND THE WHEEL. THIS DRIVER BELIEVES THIS CAR 2017 FORD EXPLORER IS LEAKING EXHAUST INTO THE CABIN OF THE VEHICLE THROUGH THE AIR VENTS EVEN THOUGH THIS DRIVER DOES NOT CIRCULATE THE INSIDE AIR ON THE A/C SYSTEM. THIS DRIVER ALWAYS HAS THE A/C SYSTEM ON BRINGING IN OUTSIDE AIR INTO THE CAR AND DOES NOT CLICK ON THE BUTTON THAT CIRCULATES THE AIR INSIDE THE CAR. THIS DRIVER NOW HAS TO HAVE THE WINDOW ROLLED DOWN IN THIS VEHICLE WHILE DRIVING THE CAR ANYTIME THIS DRIVER GETS INTO THE VEHICLE TO DRIVE. THIS VEHICLE WAS FIRST NOTICED TO BE CAUSING DRIVER TO BECOME DROWSY ON 7/29/17 & 7/30/17 WHILE ON VACATION DRIVING TO VIRGINIA BEACH WITH DAUGHTER, FRIEND OF FAMILY AND HER SON. 8/2/17 & 8/3/17 DROVE BACK TO ILLINOIS AND DROWSY AGAIN AND HAD TO ROLL WINDOW DOWN. 8/30/17 TOOK VEHICLE TO DEALERSHIP AND THEY TESTED VEHICLE AND NOTICED AN EXHAUST LEAK. HAD TO ORDER PART FOR VEHICLE, APPT. MADE FOR 9/6/17 FOR VEHICLE TO GET REAR BUMPER REMOVED AND EXHAUST SYSTEM LOOKED AT. 9/13/17 RECEIVED THIS VEHICLE BACK FROM DEALER IN EVENING. NEXT DAY DROVE VEHICLE IN MORNING AND EXHAUST SMELL IN VEHICLE. CAR RETURNED TO DEALER 9/15/17 FOR DEALER TO FIX SAME PROBLEM FOR #2 DOCUMENTED VISIT TO DEALER.
Corrective Action:
EXHAUST LEAK INTO CABIN OF VEHICLE, NOTICED ESPECIALLY ON ACCELERATION ON HIGHWAY AT SPEEDS OF 55MPH AND WHEN DRIVING UP AND DOWN HILLS. HAD TO ROLL DOWN WINDOW TO GET SMELL OUT OF VEHICLE. CAUSING DRIVER TO GET HEADACHES, NAUSEA AND GET VERY DROWSY. TOOK VACATION FOR 1300 MILES TO VIRGINIA BEACH FROM ILLINOIS AND TRAVELLED THROUGH MOUNTAINS AND THIS DRIVER COULD ONLY DRIVE 2 HOURS BEFORE BECOMING VERY DROWSY. THIS DRIVER HAS BEEN DRIVING FOR 28 YEARS AND HAS NEVER EVER HAD THESE SYMPTOMS BEFORE WHILE DRIVING. THIS DRIVER IS NOT ON ANY MEDICATIONS THAT WOULD CONTRIBUTE TO BEING DROWSY, NOR DOES NOT HAVE ANY MEDICAL CONDITIONS THAT WOULD CAUSE THIS DRIVER TO BECOME DROWSY BEHIND THE WHEEL. THIS DRIVER BELIEVES THIS CAR 2017 FORD EXPLORER IS LEAKING EXHAUST INTO THE CABIN OF THE VEHICLE THROUGH THE AIR VENTS EVEN THOUGH THIS DRIVER DOES NOT CIRCULATE THE INSIDE AIR ON THE A/C SYSTEM. THIS DRIVER ALWAYS HAS THE A/C SYSTEM ON BRINGING IN OUTSIDE AIR INTO THE CAR AND DOES NOT CLICK ON THE BUTTON THAT CIRCULATES THE AIR INSIDE THE CAR. THIS DRIVER NOW HAS TO HAVE THE WINDOW ROLLED DOWN IN THIS VEHICLE WHILE DRIVING THE CAR ANYTIME THIS DRIVER GETS INTO THE VEHICLE TO DRIVE. THIS VEHICLE WAS FIRST NOTICED TO BE CAUSING DRIVER TO BECOME DROWSY ON 7/29/17 & 7/30/17 WHILE ON VACATION DRIVING TO VIRGINIA BEACH WITH DAUGHTER, FRIEND OF FAMILY AND HER SON. 8/2/17 & 8/3/17 DROVE BACK TO ILLINOIS AND DROWSY AGAIN AND HAD TO ROLL WINDOW DOWN. 8/30/17 TOOK VEHICLE TO DEALERSHIP AND THEY TESTED VEHICLE AND NOTICED AN EXHAUST LEAK. HAD TO ORDER PART FOR VEHICLE, APPT. MADE FOR 9/6/17 FOR VEHICLE TO GET REAR BUMPER REMOVED AND EXHAUST SYSTEM LOOKED AT. 9/13/17 RECEIVED THIS VEHICLE BACK FROM DEALER IN EVENING. NEXT DAY DROVE VEHICLE IN MORNING AND EXHAUST SMELL IN VEHICLE. CAR RETURNED TO DEALER 9/15/17 FOR DEALER TO FIX SAME PROBLEM FOR #2 DOCUMENTED VISIT TO DEALER.
Additional Notes:
EXHAUST LEAK INTO CABIN OF VEHICLE, NOTICED ESPECIALLY ON ACCELERATION ON HIGHWAY AT SPEEDS OF 55MPH AND WHEN DRIVING UP AND DOWN HILLS. HAD TO ROLL DOWN WINDOW TO GET SMELL OUT OF VEHICLE. CAUSING DRIVER TO GET HEADACHES, NAUSEA AND GET VERY DROWSY. TOOK VACATION FOR 1300 MILES TO VIRGINIA BEACH FROM ILLINOIS AND TRAVELLED THROUGH MOUNTAINS AND THIS DRIVER COULD ONLY DRIVE 2 HOURS BEFORE BECOMING VERY DROWSY. THIS DRIVER HAS BEEN DRIVING FOR 28 YEARS AND HAS NEVER EVER HAD THESE SYMPTOMS BEFORE WHILE DRIVING. THIS DRIVER IS NOT ON ANY MEDICATIONS THAT WOULD CONTRIBUTE TO BEING DROWSY, NOR DOES NOT HAVE ANY MEDICAL CONDITIONS THAT WOULD CAUSE THIS DRIVER TO BECOME DROWSY BEHIND THE WHEEL. THIS DRIVER BELIEVES THIS CAR 2017 FORD EXPLORER IS LEAKING EXHAUST INTO THE CABIN OF THE VEHICLE THROUGH THE AIR VENTS EVEN THOUGH THIS DRIVER DOES NOT CIRCULATE THE INSIDE AIR ON THE A/C SYSTEM. THIS DRIVER ALWAYS HAS THE A/C SYSTEM ON BRINGING IN OUTSIDE AIR INTO THE CAR AND DOES NOT CLICK ON THE BUTTON THAT CIRCULATES THE AIR INSIDE THE CAR. THIS DRIVER NOW HAS TO HAVE THE WINDOW ROLLED DOWN IN THIS VEHICLE WHILE DRIVING THE CAR ANYTIME THIS DRIVER GETS INTO THE VEHICLE TO DRIVE. THIS VEHICLE WAS FIRST NOTICED TO BE CAUSING DRIVER TO BECOME DROWSY ON 7/29/17 & 7/30/17 WHILE ON VACATION DRIVING TO VIRGINIA BEACH WITH DAUGHTER, FRIEND OF FAMILY AND HER SON. 8/2/17 & 8/3/17 DROVE BACK TO ILLINOIS AND DROWSY AGAIN AND HAD TO ROLL WINDOW DOWN. 8/30/17 TOOK VEHICLE TO DEALERSHIP AND THEY TESTED VEHICLE AND NOTICED AN EXHAUST LEAK. HAD TO ORDER PART FOR VEHICLE, APPT. MADE FOR 9/6/17 FOR VEHICLE TO GET REAR BUMPER REMOVED AND EXHAUST SYSTEM LOOKED AT. 9/13/17 RECEIVED THIS VEHICLE BACK FROM DEALER IN EVENING. NEXT DAY DROVE VEHICLE IN MORNING AND EXHAUST SMELL IN VEHICLE. CAR RETURNED TO DEALER 9/15/17 FOR DEALER TO FIX SAME PROBLEM FOR #2 DOCUMENTED VISIT TO DEALER.
Mfg Campaign: 11023820
Recall Date: Sep 17, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 9/11/2017 DRIVING ON HIGHWAY - WINDOWS UP NO AC ON - GOT THIS OVERWHELMING FEELING THAT WAS GOING TO PASS OUT - PULLED TO RIGHT AND OPEN ALL WINDOWS - HEAD CLEARED - THIS WAS IN THE MORNING ONLY PERSON IN THE CAR - NO HISTORY OF MEDICAL ISSUES
Corrective Action:
ON 9/11/2017 DRIVING ON HIGHWAY - WINDOWS UP NO AC ON - GOT THIS OVERWHELMING FEELING THAT WAS GOING TO PASS OUT - PULLED TO RIGHT AND OPEN ALL WINDOWS - HEAD CLEARED - THIS WAS IN THE MORNING ONLY PERSON IN THE CAR - NO HISTORY OF MEDICAL ISSUES
Additional Notes:
ON 9/11/2017 DRIVING ON HIGHWAY - WINDOWS UP NO AC ON - GOT THIS OVERWHELMING FEELING THAT WAS GOING TO PASS OUT - PULLED TO RIGHT AND OPEN ALL WINDOWS - HEAD CLEARED - THIS WAS IN THE MORNING ONLY PERSON IN THE CAR - NO HISTORY OF MEDICAL ISSUES
Mfg Campaign: 11022986
Recall Date: Sep 13, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Corrective Action:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Additional Notes:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Mfg Campaign: 11022945
Recall Date: Sep 12, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Corrective Action:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Additional Notes:
EXHAUST FUMES ENTERING VEHICLE WHEN STATIONARY AND IN MOTION.
Mfg Campaign: 11022945
Recall Date: Sep 12, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I NOTICED WHEN AM DRIVING MY VEHICLE I GET SLEEP AND I HAVE NEVER FELT THIS WAY UNTIL I STARTED DRIVING THIS VEHICLE I HAVEBEEN FILLING LIGHT HEADED AND HEADACHES WHEN AM DRIVING THIS VEHICLE. I HAVE. NOT BEEN FILLING WELL AT ALL
Corrective Action:
I NOTICED WHEN AM DRIVING MY VEHICLE I GET SLEEP AND I HAVE NEVER FELT THIS WAY UNTIL I STARTED DRIVING THIS VEHICLE I HAVEBEEN FILLING LIGHT HEADED AND HEADACHES WHEN AM DRIVING THIS VEHICLE. I HAVE. NOT BEEN FILLING WELL AT ALL
Additional Notes:
I NOTICED WHEN AM DRIVING MY VEHICLE I GET SLEEP AND I HAVE NEVER FELT THIS WAY UNTIL I STARTED DRIVING THIS VEHICLE I HAVEBEEN FILLING LIGHT HEADED AND HEADACHES WHEN AM DRIVING THIS VEHICLE. I HAVE. NOT BEEN FILLING WELL AT ALL
Mfg Campaign: 11022394
Recall Date: Sep 8, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OCCASIONAL EXHAUST GASES INSIDE VEHICLE WHILE IDLING.
Corrective Action:
OCCASIONAL EXHAUST GASES INSIDE VEHICLE WHILE IDLING.
Additional Notes:
OCCASIONAL EXHAUST GASES INSIDE VEHICLE WHILE IDLING.
Mfg Campaign: 11022405
Recall Date: Sep 8, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST FUMES FILL THE CABIN OF VEHICLE DURING HEAVY ACCELERATION. USUALLY CAUSES HEADACHE. DEALER CONFIRMED ISSUE. DEALER ADVISES FORD HAS ISSUED A TSB BUT THE PARTS HAVE BEEN RECALLED FOR MONTHS SO NO REPAIR IS ABLE TO BE COMPLETED AT THIS TIME.
Corrective Action:
EXHAUST FUMES FILL THE CABIN OF VEHICLE DURING HEAVY ACCELERATION. USUALLY CAUSES HEADACHE. DEALER CONFIRMED ISSUE. DEALER ADVISES FORD HAS ISSUED A TSB BUT THE PARTS HAVE BEEN RECALLED FOR MONTHS SO NO REPAIR IS ABLE TO BE COMPLETED AT THIS TIME.
Additional Notes:
EXHAUST FUMES FILL THE CABIN OF VEHICLE DURING HEAVY ACCELERATION. USUALLY CAUSES HEADACHE. DEALER CONFIRMED ISSUE. DEALER ADVISES FORD HAS ISSUED A TSB BUT THE PARTS HAVE BEEN RECALLED FOR MONTHS SO NO REPAIR IS ABLE TO BE COMPLETED AT THIS TIME.
Mfg Campaign: 11022227
Recall Date: Sep 7, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS A BURNING SMELL/ STRONG ODOR OF EXHAUST FUMES ENTERING THE VEHICLE WHEN DRIVING . IT SEEMS TO OCCUR MORE OFTEN OR BECOME STRONGER WHEN ACCELERATING UP HILLS OR WHEN ACCELERATING ONTO THE HIGHWAY, BUT CAN OCCUR WHEN DRIVING AT ANY TIME. MY WIFE, MYSELF, FAMILY MEMBERS AND FRIENDS WHO HAVE RIDDEN IN OR DRIVEN THE VEHICLE HAVE SMELLED IT. THE SMELL CAN BE STRONGER TO PASSENGERS IN THE REAR SEATING AREAS. THIS HAS OCCURRED ON NUMEROUS OCCASIONS SINCE MY WIFE HAS LEASED THE VEHICLE ON 01/20/17 AND HAS BEEN TO THE DEALER TWICE TO BE CHECKED ,BUT THEY CANNOT FIND ANYTHING WRONG. THE VEHICLE WILL BE RETURNING TO THE DEALER THIS WEEK (09/06/17) AGAIN TO BE CHECKED .
Corrective Action:
THERE IS A BURNING SMELL/ STRONG ODOR OF EXHAUST FUMES ENTERING THE VEHICLE WHEN DRIVING . IT SEEMS TO OCCUR MORE OFTEN OR BECOME STRONGER WHEN ACCELERATING UP HILLS OR WHEN ACCELERATING ONTO THE HIGHWAY, BUT CAN OCCUR WHEN DRIVING AT ANY TIME. MY WIFE, MYSELF, FAMILY MEMBERS AND FRIENDS WHO HAVE RIDDEN IN OR DRIVEN THE VEHICLE HAVE SMELLED IT. THE SMELL CAN BE STRONGER TO PASSENGERS IN THE REAR SEATING AREAS. THIS HAS OCCURRED ON NUMEROUS OCCASIONS SINCE MY WIFE HAS LEASED THE VEHICLE ON 01/20/17 AND HAS BEEN TO THE DEALER TWICE TO BE CHECKED ,BUT THEY CANNOT FIND ANYTHING WRONG. THE VEHICLE WILL BE RETURNING TO THE DEALER THIS WEEK (09/06/17) AGAIN TO BE CHECKED .
Additional Notes:
THERE IS A BURNING SMELL/ STRONG ODOR OF EXHAUST FUMES ENTERING THE VEHICLE WHEN DRIVING . IT SEEMS TO OCCUR MORE OFTEN OR BECOME STRONGER WHEN ACCELERATING UP HILLS OR WHEN ACCELERATING ONTO THE HIGHWAY, BUT CAN OCCUR WHEN DRIVING AT ANY TIME. MY WIFE, MYSELF, FAMILY MEMBERS AND FRIENDS WHO HAVE RIDDEN IN OR DRIVEN THE VEHICLE HAVE SMELLED IT. THE SMELL CAN BE STRONGER TO PASSENGERS IN THE REAR SEATING AREAS. THIS HAS OCCURRED ON NUMEROUS OCCASIONS SINCE MY WIFE HAS LEASED THE VEHICLE ON 01/20/17 AND HAS BEEN TO THE DEALER TWICE TO BE CHECKED ,BUT THEY CANNOT FIND ANYTHING WRONG. THE VEHICLE WILL BE RETURNING TO THE DEALER THIS WEEK (09/06/17) AGAIN TO BE CHECKED .
Mfg Campaign: 11021288
Recall Date: Sep 3, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Corrective Action:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Additional Notes:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Mfg Campaign: 11021197
Recall Date: Sep 2, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Corrective Action:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Additional Notes:
EXHAUST SMELL COMING INTO CABIN FROM THE FRONT VENTS ON HIGHWAY ACCELERATION.
Mfg Campaign: 11021197
Recall Date: Sep 2, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Corrective Action:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Additional Notes:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Mfg Campaign: 11021074
Recall Date: Sep 1, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Corrective Action:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Additional Notes:
AFTER A SCARY LONG DRIVE FROM INDIANA TO NORTH CAROLINA I TOOK MY VEHICLE TO THE LOCAL FORD DEALER SERVICE DEPARTMENT LETTING THEM KNOW THAT I COULD SMELL EXHAUST WHILE DRIVING AND I FELT OVERLY TIRED, WAY MORE TIRED THEN NEED BE. AFTER TESTING IT WAS DETERMINED THAT CO WAS COMING INTO THE CABIN OF MY VEHICLE. THEY STILL HAVE MY VEHICLE NOW AFTER 2 WEEKS AND THE PARTS THAT WERE ORDERED WERE BODY FILLER AND ELECTRICAL TAPE. THIS DOES NOT SEEM TO BE THE APPROPRIATE FIX FOR THIS SITUATION THAT COULD CAUSE CATASTROPHIC INJURY OR DEATH AND NOW I AM SCARED TO PUT MY AND MY FAMILIES LIVES IN DANGER DUE TO MY VEHICLE TRYING TO KILL US. THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AS SPEEDS OF 50-75 MPH. THIS IS VERY DANGEROUS AND IF I WOULD NOT HAVE STOPPED SO MANY TIMES I WOULD HAVE PASSED OUT AND CAUSED AN ACCIDENT WHICH COULD HAVE KILLED ME OR SOMEONE ELSE. I WAS ADVISED THAT IF I WAS GOING TO DRIVE THE VEHICLE I SHOULD DO SO WITH THE WINDOWS DOWN, WHICH IS NOT ACCEPTABLE AND WHY I HAVE HAD A LOANER CAR FOR WEEKS.
Mfg Campaign: 11021074
Recall Date: Sep 1, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GAS ODOR LEAK INSIDE THE CAR WHILE DRIVING THAT CAUSED ME TO HAVE SXS OF DIZZINESS, NAUSEA AND VOMITING. IT HAPPENED IN MULTIPLE OCCASIONS.
Corrective Action:
GAS ODOR LEAK INSIDE THE CAR WHILE DRIVING THAT CAUSED ME TO HAVE SXS OF DIZZINESS, NAUSEA AND VOMITING. IT HAPPENED IN MULTIPLE OCCASIONS.
Additional Notes:
GAS ODOR LEAK INSIDE THE CAR WHILE DRIVING THAT CAUSED ME TO HAVE SXS OF DIZZINESS, NAUSEA AND VOMITING. IT HAPPENED IN MULTIPLE OCCASIONS.
Mfg Campaign: 11019847
Recall Date: Aug 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Corrective Action:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Additional Notes:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Mfg Campaign: 11019855
Recall Date: Aug 26, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Corrective Action:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Additional Notes:
EXHAUST SMELL COMES INTO THE CABIN WHEN CAR IS ACCELERATING. SEEMS WORST WHEN THE AC IS IN RE-CIRCULATION MODE. YOU CAN SMELL THE EXHAUST FUMES RIGHT AFTER THE ENGINE/TRANSMISSION HAS DOWNSHIFTED TO ACCELERATE.
Mfg Campaign: 11019855
Recall Date: Aug 26, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I RENTED THE REFERENCED VEHICLE FROM ENTERPRISE RENTAL CAR FOR 1 WEEK. DROVE APPROXIMATELY 2000 MILES. THIS 2017 VEHICLE HAD APPROXIMATELY 20,000 MILES ON THE ODOMETER WHEN I RENTED IT. I BELIEVE THAT THE ENGINE WAS THE 3.5 LITER VERSION. EVERY TIME I ACCELERATED HARD, SUCH AS ENTERING ON THE INTERSTATE, I COULD SUBSEQUENTLY SMELL A VERY STRONG EXHAUST SMELL IN THE INTERIOR OF THE SUV. I ALSO NOTICED WHEN I RENTED THE VEHICLE THAT ALL THE WINDOWS AND SURFACES HAD A FILM ON THEM - PERHAPS RESIDUE FROM EXHAUST GASES. I AM A 54 YEAR OLD RETIRED ENGINEER AND HAVE OWNED AND RENTED OVER 25 VEHICLES IN MY LIFETIME AND FIND WHAT I EXPERIENCED WITH THE EXPLORER TO BE VERY UNUSUAL. I ALSO FOUND THAT I WAS SLEEPIER THAN NORMAL WHEN DRIVING PERHAPS DUE TO CO2 EXPOSURE. ALL OF MY PASSENGERS ALSO EXPERIENCED UNUSUAL SLEEPINESS. THE EXHAUST SMELL IN THE INTERIOR WAS UNDENIABLE. I FIND IT VERY DISTURBING THAT FORD IS TRYING TO EXPLAIN THIS AS A PROBLEM WITH ONLY THE POLICE INTERCEPTOR EXPLORERS DUE TO AFTER MARKET MODIFICATIONS. MY EXPERIENCE INDICATES THAT THIS IS A COMPLETELY FALSE AND MISLEADING EXPLANATION. I AM VERY PLEASED TO SEE THAT THE NHTSA IS DOING AN EA ON THE PROBLEM. FORD HAS IGNORED THIS PROBLEM FOR YEARS AND THE PROBLEM IS VERY REAL. I WAS CONSIDERING BUYING THE EXPLORER WHICH WAS ONE REASON I RENTED THE VEHICLE AND FROM MY EXPERIENCE I WILL NOT TOUCH THIS VEHICLE AND WILL NOT BE PURCHASING ONE. PLEASE DO YOUR DUE DILIGENCE REGARDING THIS PROBLEM AND I HOPE TO SEE THAT THIS EVENTUALLY LEADS TO A OVERALL RECALL OF ALL AFFECTED EXPLORERS. THANK YOU.
Corrective Action:
I RENTED THE REFERENCED VEHICLE FROM ENTERPRISE RENTAL CAR FOR 1 WEEK. DROVE APPROXIMATELY 2000 MILES. THIS 2017 VEHICLE HAD APPROXIMATELY 20,000 MILES ON THE ODOMETER WHEN I RENTED IT. I BELIEVE THAT THE ENGINE WAS THE 3.5 LITER VERSION. EVERY TIME I ACCELERATED HARD, SUCH AS ENTERING ON THE INTERSTATE, I COULD SUBSEQUENTLY SMELL A VERY STRONG EXHAUST SMELL IN THE INTERIOR OF THE SUV. I ALSO NOTICED WHEN I RENTED THE VEHICLE THAT ALL THE WINDOWS AND SURFACES HAD A FILM ON THEM - PERHAPS RESIDUE FROM EXHAUST GASES. I AM A 54 YEAR OLD RETIRED ENGINEER AND HAVE OWNED AND RENTED OVER 25 VEHICLES IN MY LIFETIME AND FIND WHAT I EXPERIENCED WITH THE EXPLORER TO BE VERY UNUSUAL. I ALSO FOUND THAT I WAS SLEEPIER THAN NORMAL WHEN DRIVING PERHAPS DUE TO CO2 EXPOSURE. ALL OF MY PASSENGERS ALSO EXPERIENCED UNUSUAL SLEEPINESS. THE EXHAUST SMELL IN THE INTERIOR WAS UNDENIABLE. I FIND IT VERY DISTURBING THAT FORD IS TRYING TO EXPLAIN THIS AS A PROBLEM WITH ONLY THE POLICE INTERCEPTOR EXPLORERS DUE TO AFTER MARKET MODIFICATIONS. MY EXPERIENCE INDICATES THAT THIS IS A COMPLETELY FALSE AND MISLEADING EXPLANATION. I AM VERY PLEASED TO SEE THAT THE NHTSA IS DOING AN EA ON THE PROBLEM. FORD HAS IGNORED THIS PROBLEM FOR YEARS AND THE PROBLEM IS VERY REAL. I WAS CONSIDERING BUYING THE EXPLORER WHICH WAS ONE REASON I RENTED THE VEHICLE AND FROM MY EXPERIENCE I WILL NOT TOUCH THIS VEHICLE AND WILL NOT BE PURCHASING ONE. PLEASE DO YOUR DUE DILIGENCE REGARDING THIS PROBLEM AND I HOPE TO SEE THAT THIS EVENTUALLY LEADS TO A OVERALL RECALL OF ALL AFFECTED EXPLORERS. THANK YOU.
Additional Notes:
I RENTED THE REFERENCED VEHICLE FROM ENTERPRISE RENTAL CAR FOR 1 WEEK. DROVE APPROXIMATELY 2000 MILES. THIS 2017 VEHICLE HAD APPROXIMATELY 20,000 MILES ON THE ODOMETER WHEN I RENTED IT. I BELIEVE THAT THE ENGINE WAS THE 3.5 LITER VERSION. EVERY TIME I ACCELERATED HARD, SUCH AS ENTERING ON THE INTERSTATE, I COULD SUBSEQUENTLY SMELL A VERY STRONG EXHAUST SMELL IN THE INTERIOR OF THE SUV. I ALSO NOTICED WHEN I RENTED THE VEHICLE THAT ALL THE WINDOWS AND SURFACES HAD A FILM ON THEM - PERHAPS RESIDUE FROM EXHAUST GASES. I AM A 54 YEAR OLD RETIRED ENGINEER AND HAVE OWNED AND RENTED OVER 25 VEHICLES IN MY LIFETIME AND FIND WHAT I EXPERIENCED WITH THE EXPLORER TO BE VERY UNUSUAL. I ALSO FOUND THAT I WAS SLEEPIER THAN NORMAL WHEN DRIVING PERHAPS DUE TO CO2 EXPOSURE. ALL OF MY PASSENGERS ALSO EXPERIENCED UNUSUAL SLEEPINESS. THE EXHAUST SMELL IN THE INTERIOR WAS UNDENIABLE. I FIND IT VERY DISTURBING THAT FORD IS TRYING TO EXPLAIN THIS AS A PROBLEM WITH ONLY THE POLICE INTERCEPTOR EXPLORERS DUE TO AFTER MARKET MODIFICATIONS. MY EXPERIENCE INDICATES THAT THIS IS A COMPLETELY FALSE AND MISLEADING EXPLANATION. I AM VERY PLEASED TO SEE THAT THE NHTSA IS DOING AN EA ON THE PROBLEM. FORD HAS IGNORED THIS PROBLEM FOR YEARS AND THE PROBLEM IS VERY REAL. I WAS CONSIDERING BUYING THE EXPLORER WHICH WAS ONE REASON I RENTED THE VEHICLE AND FROM MY EXPERIENCE I WILL NOT TOUCH THIS VEHICLE AND WILL NOT BE PURCHASING ONE. PLEASE DO YOUR DUE DILIGENCE REGARDING THIS PROBLEM AND I HOPE TO SEE THAT THIS EVENTUALLY LEADS TO A OVERALL RECALL OF ALL AFFECTED EXPLORERS. THANK YOU.
Mfg Campaign: 11019909
Recall Date: Aug 26, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury