Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Corrective Action:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Additional Notes:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Mfg Campaign: 11406846
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Corrective Action:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Additional Notes:
AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.
Mfg Campaign: 11406846
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.
Corrective Action:
THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.
Additional Notes:
THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.
Mfg Campaign: 11406865
Recall Date: Apr 7, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE WATER PUMP LEAKED COOLANT INTO THE ENGINE OIL AND WILL COST OVER $3,000.00 TO FIX. THE FORD EXROPLER ENGINE DESIGN WITH THE WATER PUMP IN THE ENGINE IS A CASH TRAP FOR CONSUMERS. THE DESIGN IS HORRIBLE.
Corrective Action:
THE WATER PUMP LEAKED COOLANT INTO THE ENGINE OIL AND WILL COST OVER $3,000.00 TO FIX. THE FORD EXROPLER ENGINE DESIGN WITH THE WATER PUMP IN THE ENGINE IS A CASH TRAP FOR CONSUMERS. THE DESIGN IS HORRIBLE.
Additional Notes:
THE WATER PUMP LEAKED COOLANT INTO THE ENGINE OIL AND WILL COST OVER $3,000.00 TO FIX. THE FORD EXROPLER ENGINE DESIGN WITH THE WATER PUMP IN THE ENGINE IS A CASH TRAP FOR CONSUMERS. THE DESIGN IS HORRIBLE.
Mfg Campaign: 11406038
Recall Date: Apr 1, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Corrective Action:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Additional Notes:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Mfg Campaign: 11404305
Recall Date: Mar 22, 2021
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Corrective Action:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Additional Notes:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Mfg Campaign: 11404305
Recall Date: Mar 22, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Corrective Action:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Additional Notes:
*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.
Mfg Campaign: 11404305
Recall Date: Mar 22, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
WIFE AND I PURCHASED AN 2017 XLT SPORT WITH 11,000 MILES AND WITHIN MONTHS WE KEPT HEARING POPPING NOISES AS SHE TURNS. ITS THE STRUTS AND THEY HAVE BEEN REPLACED TWICE WITHIN WITH 20K MILES. JUST HAD THEM REPLACED AGAIN AT OUR LOCAL DEALERSHIP WHO HELPED US TREMENDOUSLY AND DIDN'T CHARGE US THAT MUCH SINCE IT IS NOW OUT OF WARRANTY 39,000 MILES REPLACING THEM AND ITS POPPING AGAIN. I HAVE RESEARCHED THAT THE STRUTS ON THESE MODELS ARE BAD. THIS NEEDS TO BE LOOKED INTO.
Corrective Action:
WIFE AND I PURCHASED AN 2017 XLT SPORT WITH 11,000 MILES AND WITHIN MONTHS WE KEPT HEARING POPPING NOISES AS SHE TURNS. ITS THE STRUTS AND THEY HAVE BEEN REPLACED TWICE WITHIN WITH 20K MILES. JUST HAD THEM REPLACED AGAIN AT OUR LOCAL DEALERSHIP WHO HELPED US TREMENDOUSLY AND DIDN'T CHARGE US THAT MUCH SINCE IT IS NOW OUT OF WARRANTY 39,000 MILES REPLACING THEM AND ITS POPPING AGAIN. I HAVE RESEARCHED THAT THE STRUTS ON THESE MODELS ARE BAD. THIS NEEDS TO BE LOOKED INTO.
Additional Notes:
WIFE AND I PURCHASED AN 2017 XLT SPORT WITH 11,000 MILES AND WITHIN MONTHS WE KEPT HEARING POPPING NOISES AS SHE TURNS. ITS THE STRUTS AND THEY HAVE BEEN REPLACED TWICE WITHIN WITH 20K MILES. JUST HAD THEM REPLACED AGAIN AT OUR LOCAL DEALERSHIP WHO HELPED US TREMENDOUSLY AND DIDN'T CHARGE US THAT MUCH SINCE IT IS NOW OUT OF WARRANTY 39,000 MILES REPLACING THEM AND ITS POPPING AGAIN. I HAVE RESEARCHED THAT THE STRUTS ON THESE MODELS ARE BAD. THIS NEEDS TO BE LOOKED INTO.
Mfg Campaign: 11404122
Recall Date: Mar 21, 2021
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REAR WINDOW GLASS SPONTANEOUSLY SHATTERED WHILE SITTING AT STOP LIGHT. DEFROSTER WAS OFF, OUTSIDE TEMP WAS 38 DEGREES FAHRENHEIT. NO KNOWN REASON. GOOGLE SHOWS THIS HAPPENING TO OTHER 2017 FORD EXPLORERS, BUT WHEN I CALLED FORD, THEY DENIED ANY KNOWLEDGE OF THIS PROBLEM.
Corrective Action:
REAR WINDOW GLASS SPONTANEOUSLY SHATTERED WHILE SITTING AT STOP LIGHT. DEFROSTER WAS OFF, OUTSIDE TEMP WAS 38 DEGREES FAHRENHEIT. NO KNOWN REASON. GOOGLE SHOWS THIS HAPPENING TO OTHER 2017 FORD EXPLORERS, BUT WHEN I CALLED FORD, THEY DENIED ANY KNOWLEDGE OF THIS PROBLEM.
Additional Notes:
REAR WINDOW GLASS SPONTANEOUSLY SHATTERED WHILE SITTING AT STOP LIGHT. DEFROSTER WAS OFF, OUTSIDE TEMP WAS 38 DEGREES FAHRENHEIT. NO KNOWN REASON. GOOGLE SHOWS THIS HAPPENING TO OTHER 2017 FORD EXPLORERS, BUT WHEN I CALLED FORD, THEY DENIED ANY KNOWLEDGE OF THIS PROBLEM.
Mfg Campaign: 11403764
Recall Date: Mar 18, 2021
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Corrective Action:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Additional Notes:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Mfg Campaign: 11403228
Recall Date: Mar 16, 2021
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Corrective Action:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Additional Notes:
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
Mfg Campaign: 11403228
Recall Date: Mar 16, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).
Corrective Action:
THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).
Additional Notes:
THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).
Mfg Campaign: 11400160
Recall Date: Mar 10, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.
Corrective Action:
THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.
Additional Notes:
THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.
Mfg Campaign: 11399317
Recall Date: Mar 5, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB
Corrective Action:
DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB
Additional Notes:
DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB
Mfg Campaign: 11399341
Recall Date: Mar 5, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING ON TO THE HIGHWAY OR UPHILL, THE INSIDE CABIN SMELLS OF FUMES. I BELIEVE IT IS CARBON MONOXIDE. WHEN THE CAR IS WARMING UP IN THE MORNING, THE CABIN SMELLS DO FUMES, I BELIEVE ITNIS CARBON MONOXIDE. I HAVE PURCHASED A CARBON MONOXIDE DETECTOR AND WILL INCLUDE IT IN THE CABIN.
Corrective Action:
WHEN ACCELERATING ON TO THE HIGHWAY OR UPHILL, THE INSIDE CABIN SMELLS OF FUMES. I BELIEVE IT IS CARBON MONOXIDE. WHEN THE CAR IS WARMING UP IN THE MORNING, THE CABIN SMELLS DO FUMES, I BELIEVE ITNIS CARBON MONOXIDE. I HAVE PURCHASED A CARBON MONOXIDE DETECTOR AND WILL INCLUDE IT IN THE CABIN.
Additional Notes:
WHEN ACCELERATING ON TO THE HIGHWAY OR UPHILL, THE INSIDE CABIN SMELLS OF FUMES. I BELIEVE IT IS CARBON MONOXIDE. WHEN THE CAR IS WARMING UP IN THE MORNING, THE CABIN SMELLS DO FUMES, I BELIEVE ITNIS CARBON MONOXIDE. I HAVE PURCHASED A CARBON MONOXIDE DETECTOR AND WILL INCLUDE IT IN THE CABIN.
Mfg Campaign: 11398597
Recall Date: Mar 1, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.
Corrective Action:
USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.
Additional Notes:
USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.
Mfg Campaign: 11396533
Recall Date: Feb 16, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.
Corrective Action:
THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.
Additional Notes:
THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.
Mfg Campaign: 11396036
Recall Date: Feb 13, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.
Corrective Action:
THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.
Additional Notes:
THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.
Mfg Campaign: 11396046
Recall Date: Feb 13, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Corrective Action:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Additional Notes:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Mfg Campaign: 11396113
Recall Date: Feb 13, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Corrective Action:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Additional Notes:
EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.
Mfg Campaign: 11396113
Recall Date: Feb 13, 2021
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