Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED MY 2017 FORD EXPLORER 2/12/2018, BOUGHT NEW FROM DEALER, AND NOW HAS 6029 MILES ON IT. THE WINDSHIELD SEAL AND ROOF RAILS HAVE DETERIORATED AND COMING AWAY FROM THE SUV. BUT, THE PARTS THEY QUOTED ME WAS FOR FOUR PILLERS THAT GO ON EACH SIDE OF WINDSHIELD, NOTHING ABOUT A SEAL. I WAS INFORMED THIS IS NOT COVERED BY MY WARRANTY. I BELIEVE IT IS A DEFECT FROM THE MANUFACTURE AND SHOULD BE COVERED. QUOTED $982.01 TO REPAIR. THIS SHOULD BE A RECALL AND FORD SHOULD HAVE TO TAKE CARE OF IT. THE SERVICE ADVISOR SAID THIS PROBLEM WILL CONTINUE TO GET WORSE AND WINDSHIELD COULD CRACK CAUSING VISION PROBLEMS UNEXPECTEDLY AND COULD CAUSE HARM/INJURY TO THE DRIVER. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GET SERIOUSLY HURT OR KILLED IN A ACCIDENT THAT COULD HAPPEN. I HAVE ALWAYS HAD FORD VEHICLES, BUT WILL NOT BUY ANOTHER AGAIN.
Corrective Action:
PURCHASED MY 2017 FORD EXPLORER 2/12/2018, BOUGHT NEW FROM DEALER, AND NOW HAS 6029 MILES ON IT. THE WINDSHIELD SEAL AND ROOF RAILS HAVE DETERIORATED AND COMING AWAY FROM THE SUV. BUT, THE PARTS THEY QUOTED ME WAS FOR FOUR PILLERS THAT GO ON EACH SIDE OF WINDSHIELD, NOTHING ABOUT A SEAL. I WAS INFORMED THIS IS NOT COVERED BY MY WARRANTY. I BELIEVE IT IS A DEFECT FROM THE MANUFACTURE AND SHOULD BE COVERED. QUOTED $982.01 TO REPAIR. THIS SHOULD BE A RECALL AND FORD SHOULD HAVE TO TAKE CARE OF IT. THE SERVICE ADVISOR SAID THIS PROBLEM WILL CONTINUE TO GET WORSE AND WINDSHIELD COULD CRACK CAUSING VISION PROBLEMS UNEXPECTEDLY AND COULD CAUSE HARM/INJURY TO THE DRIVER. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GET SERIOUSLY HURT OR KILLED IN A ACCIDENT THAT COULD HAPPEN. I HAVE ALWAYS HAD FORD VEHICLES, BUT WILL NOT BUY ANOTHER AGAIN.
Additional Notes:
PURCHASED MY 2017 FORD EXPLORER 2/12/2018, BOUGHT NEW FROM DEALER, AND NOW HAS 6029 MILES ON IT. THE WINDSHIELD SEAL AND ROOF RAILS HAVE DETERIORATED AND COMING AWAY FROM THE SUV. BUT, THE PARTS THEY QUOTED ME WAS FOR FOUR PILLERS THAT GO ON EACH SIDE OF WINDSHIELD, NOTHING ABOUT A SEAL. I WAS INFORMED THIS IS NOT COVERED BY MY WARRANTY. I BELIEVE IT IS A DEFECT FROM THE MANUFACTURE AND SHOULD BE COVERED. QUOTED $982.01 TO REPAIR. THIS SHOULD BE A RECALL AND FORD SHOULD HAVE TO TAKE CARE OF IT. THE SERVICE ADVISOR SAID THIS PROBLEM WILL CONTINUE TO GET WORSE AND WINDSHIELD COULD CRACK CAUSING VISION PROBLEMS UNEXPECTEDLY AND COULD CAUSE HARM/INJURY TO THE DRIVER. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GET SERIOUSLY HURT OR KILLED IN A ACCIDENT THAT COULD HAPPEN. I HAVE ALWAYS HAD FORD VEHICLES, BUT WILL NOT BUY ANOTHER AGAIN.
Mfg Campaign: 11382794
Recall Date: Dec 9, 2020
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
THE FRONT DRIVER SEAT FEELS LOOSE. WHEN DRIVING AND TAKING A SHARP CURVE OR GOING OVER BUMPS THE SEAT SHIFTS.
Corrective Action:
THE FRONT DRIVER SEAT FEELS LOOSE. WHEN DRIVING AND TAKING A SHARP CURVE OR GOING OVER BUMPS THE SEAT SHIFTS.
Additional Notes:
THE FRONT DRIVER SEAT FEELS LOOSE. WHEN DRIVING AND TAKING A SHARP CURVE OR GOING OVER BUMPS THE SEAT SHIFTS.
Mfg Campaign: 11377271
Recall Date: Dec 1, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE HAD RECEIVED AN OIL CHANGE AND THE COOLANT AND OTHER UNSTATED FLUIDS WERE TOPPED OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN OF UNION LOCATED AT 2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT WAS FOUND IN THE ENGINE AND ALSO THAT THE WATER PUMP WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V925000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE HAD RECEIVED AN OIL CHANGE AND THE COOLANT AND OTHER UNSTATED FLUIDS WERE TOPPED OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN OF UNION LOCATED AT 2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT WAS FOUND IN THE ENGINE AND ALSO THAT THE WATER PUMP WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V925000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE HAD RECEIVED AN OIL CHANGE AND THE COOLANT AND OTHER UNSTATED FLUIDS WERE TOPPED OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN OF UNION LOCATED AT 2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT WAS FOUND IN THE ENGINE AND ALSO THAT THE WATER PUMP WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V925000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Mfg Campaign: 11377109
Recall Date: Nov 30, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY EXPLORER HAS 70.000 MILES AND THE TRANSMISSION STARTED TO MAKE SOUNDS WHEN IS IN MOTION LIKE METAL TO METAL AND WHEN I ACELERATE IS GETING WORST AND WHEN IT SHIFT IT JUMP AT 3.000 RPM I BRING THE EXPLORER TO THE DEALER AND IM WAITING FOR DIAGNOSTIC
Corrective Action:
MY EXPLORER HAS 70.000 MILES AND THE TRANSMISSION STARTED TO MAKE SOUNDS WHEN IS IN MOTION LIKE METAL TO METAL AND WHEN I ACELERATE IS GETING WORST AND WHEN IT SHIFT IT JUMP AT 3.000 RPM I BRING THE EXPLORER TO THE DEALER AND IM WAITING FOR DIAGNOSTIC
Additional Notes:
MY EXPLORER HAS 70.000 MILES AND THE TRANSMISSION STARTED TO MAKE SOUNDS WHEN IS IN MOTION LIKE METAL TO METAL AND WHEN I ACELERATE IS GETING WORST AND WHEN IT SHIFT IT JUMP AT 3.000 RPM I BRING THE EXPLORER TO THE DEALER AND IM WAITING FOR DIAGNOSTIC
Mfg Campaign: 11376104
Recall Date: Nov 24, 2020
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
I NOTICED A STRANGE NOISE WHEN I MADE TURNS AND IT FELT AS IF MY DRIVER SEAT MADE A SLIGHT MOVEMENT. WHEN THE DEALERSHIP FINALLY LOOKED AT IT THOROUGHLY AFTER 3 TIMES THEY DETERMINED THE BAR UNDER MY SEAT THAT BASICALLY HOLDS MY SEAT IN PLACE WAS BROKE COMPLETELY IN HALF. NO EXPLANATION. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS LESS THAN 50,000 MI ON IT. THEY STATED THEY HAVE NEVER SEEN ANYTHING LIKE IT CHARGED ME THE DEDUCTIBLE AND FIXED IT MY CONCERN IS THAT IT WAS A MANUFACTURING PROBLEM AND IF IT HADN'T NOTICED IT AND HAD AN ACCIDENT I FELT LIKE MY SEAT WOULD HAVE DETACHED. IT WAS A LITTLE SCARY AND DISCONCERTING.
Corrective Action:
I NOTICED A STRANGE NOISE WHEN I MADE TURNS AND IT FELT AS IF MY DRIVER SEAT MADE A SLIGHT MOVEMENT. WHEN THE DEALERSHIP FINALLY LOOKED AT IT THOROUGHLY AFTER 3 TIMES THEY DETERMINED THE BAR UNDER MY SEAT THAT BASICALLY HOLDS MY SEAT IN PLACE WAS BROKE COMPLETELY IN HALF. NO EXPLANATION. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS LESS THAN 50,000 MI ON IT. THEY STATED THEY HAVE NEVER SEEN ANYTHING LIKE IT CHARGED ME THE DEDUCTIBLE AND FIXED IT MY CONCERN IS THAT IT WAS A MANUFACTURING PROBLEM AND IF IT HADN'T NOTICED IT AND HAD AN ACCIDENT I FELT LIKE MY SEAT WOULD HAVE DETACHED. IT WAS A LITTLE SCARY AND DISCONCERTING.
Additional Notes:
I NOTICED A STRANGE NOISE WHEN I MADE TURNS AND IT FELT AS IF MY DRIVER SEAT MADE A SLIGHT MOVEMENT. WHEN THE DEALERSHIP FINALLY LOOKED AT IT THOROUGHLY AFTER 3 TIMES THEY DETERMINED THE BAR UNDER MY SEAT THAT BASICALLY HOLDS MY SEAT IN PLACE WAS BROKE COMPLETELY IN HALF. NO EXPLANATION. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS LESS THAN 50,000 MI ON IT. THEY STATED THEY HAVE NEVER SEEN ANYTHING LIKE IT CHARGED ME THE DEDUCTIBLE AND FIXED IT MY CONCERN IS THAT IT WAS A MANUFACTURING PROBLEM AND IF IT HADN'T NOTICED IT AND HAD AN ACCIDENT I FELT LIKE MY SEAT WOULD HAVE DETACHED. IT WAS A LITTLE SCARY AND DISCONCERTING.
Mfg Campaign: 11374397
Recall Date: Nov 12, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Corrective Action:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Additional Notes:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Mfg Campaign: 11373117
Recall Date: Nov 5, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Corrective Action:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Additional Notes:
MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.
Mfg Campaign: 11373117
Recall Date: Nov 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
OUR 2017 FORD EXPLORER HAS BEEN HAVING THIS ISSUE FOR ABOUT 6 MONTHS WHERE EVERY TIME IT REACHES A SPEED OF 30 MPH YOU FEEL THE GEAR KICKING IN HARD. THE VEHICLE JERKS AFTER IT SOUNDS LIKE IT STRUGGLES TO GET INTO THAT NEXT GEAR. AS TIME PASSES IT IS MORE NOTICEABLE AND STRONGER IT DOES NOT MATTER THE SPEED OR ROAD.
Corrective Action:
OUR 2017 FORD EXPLORER HAS BEEN HAVING THIS ISSUE FOR ABOUT 6 MONTHS WHERE EVERY TIME IT REACHES A SPEED OF 30 MPH YOU FEEL THE GEAR KICKING IN HARD. THE VEHICLE JERKS AFTER IT SOUNDS LIKE IT STRUGGLES TO GET INTO THAT NEXT GEAR. AS TIME PASSES IT IS MORE NOTICEABLE AND STRONGER IT DOES NOT MATTER THE SPEED OR ROAD.
Additional Notes:
OUR 2017 FORD EXPLORER HAS BEEN HAVING THIS ISSUE FOR ABOUT 6 MONTHS WHERE EVERY TIME IT REACHES A SPEED OF 30 MPH YOU FEEL THE GEAR KICKING IN HARD. THE VEHICLE JERKS AFTER IT SOUNDS LIKE IT STRUGGLES TO GET INTO THAT NEXT GEAR. AS TIME PASSES IT IS MORE NOTICEABLE AND STRONGER IT DOES NOT MATTER THE SPEED OR ROAD.
Mfg Campaign: 11373124
Recall Date: Nov 5, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.
Corrective Action:
2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.
Additional Notes:
2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.
Mfg Campaign: 11365226
Recall Date: Oct 19, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Corrective Action:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Additional Notes:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Mfg Campaign: 11364774
Recall Date: Oct 17, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Corrective Action:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Additional Notes:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Mfg Campaign: 11364774
Recall Date: Oct 17, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Corrective Action:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Additional Notes:
WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .
Mfg Campaign: 11364774
Recall Date: Oct 17, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11364613
Recall Date: Oct 16, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11364613
Recall Date: Oct 16, 2020
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11364613
Recall Date: Oct 16, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.
Corrective Action:
DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.
Additional Notes:
DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.
Mfg Campaign: 11363232
Recall Date: Oct 7, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Corrective Action:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Additional Notes:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Mfg Campaign: 11362531
Recall Date: Oct 3, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Corrective Action:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Additional Notes:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Mfg Campaign: 11362531
Recall Date: Oct 3, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Corrective Action:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Additional Notes:
THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.
Mfg Campaign: 11362531
Recall Date: Oct 3, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I'M DRIVING THE TRANSMISSION KICKS BACK AND HESITATES THIS HAS BEEN HAPPENING SINCE I'VE PURCHASED THE VEHICLE, ALMOST LIKE ITS STALLING .
Corrective Action:
WHEN I'M DRIVING THE TRANSMISSION KICKS BACK AND HESITATES THIS HAS BEEN HAPPENING SINCE I'VE PURCHASED THE VEHICLE, ALMOST LIKE ITS STALLING .
Additional Notes:
WHEN I'M DRIVING THE TRANSMISSION KICKS BACK AND HESITATES THIS HAS BEEN HAPPENING SINCE I'VE PURCHASED THE VEHICLE, ALMOST LIKE ITS STALLING .
Mfg Campaign: 11361993
Recall Date: Sep 30, 2020
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