Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Recall has been issued on the ford explorer for smell of exhaust in the cabin. I have had the recall inspected and completed in 2019. I am now smelling the exhaust again upon acceleration. I told the dealership I have always been able to smell the exhaust even after they "fixed" the issue the first time. It just wasn't as bad. The smell is much worse now.
Corrective Action:
Recall has been issued on the ford explorer for smell of exhaust in the cabin. I have had the recall inspected and completed in 2019. I am now smelling the exhaust again upon acceleration. I told the dealership I have always been able to smell the exhaust even after they "fixed" the issue the first time. It just wasn't as bad. The smell is much worse now.
Additional Notes:
Recall has been issued on the ford explorer for smell of exhaust in the cabin. I have had the recall inspected and completed in 2019. I am now smelling the exhaust again upon acceleration. I told the dealership I have always been able to smell the exhaust even after they "fixed" the issue the first time. It just wasn't as bad. The smell is much worse now.
Mfg Campaign: 11417770
Recall Date: May 19, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat
Corrective Action:
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat
Additional Notes:
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat
Mfg Campaign: 11417842
Recall Date: May 19, 2021
Ford Motor Company
Defect Description:
EQUIPMENT
Potential Consequences:
I HAVE A 2017 FORD EXPLORER. THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AS I WAS DRIVING APPROXIMATELY 55 MPH AND FLEW UP IN THE AIR AND LANDED BEHIND ME. FORTUNATELY, THERE WAS NOT A VEHICLE BEHIND ME. THE DRIVER'S SIDE WAS LOOSE, AND I GLUED IT DOWN WITH GORILLA GLUE AS A TEMPORARY HOLD. SINCE THAT TIME, I HAVE NOTICED MANY EXPLORERS WITH THE SAME MISSING WINDSHIELD TRIM. I FEEL THIS POSES A DANGER NOT NECESSARILY TO THE DRIVER, BUT OTHER DRIVERS ON THE ROAD.
Corrective Action:
I HAVE A 2017 FORD EXPLORER. THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AS I WAS DRIVING APPROXIMATELY 55 MPH AND FLEW UP IN THE AIR AND LANDED BEHIND ME. FORTUNATELY, THERE WAS NOT A VEHICLE BEHIND ME. THE DRIVER'S SIDE WAS LOOSE, AND I GLUED IT DOWN WITH GORILLA GLUE AS A TEMPORARY HOLD. SINCE THAT TIME, I HAVE NOTICED MANY EXPLORERS WITH THE SAME MISSING WINDSHIELD TRIM. I FEEL THIS POSES A DANGER NOT NECESSARILY TO THE DRIVER, BUT OTHER DRIVERS ON THE ROAD.
Additional Notes:
I HAVE A 2017 FORD EXPLORER. THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AS I WAS DRIVING APPROXIMATELY 55 MPH AND FLEW UP IN THE AIR AND LANDED BEHIND ME. FORTUNATELY, THERE WAS NOT A VEHICLE BEHIND ME. THE DRIVER'S SIDE WAS LOOSE, AND I GLUED IT DOWN WITH GORILLA GLUE AS A TEMPORARY HOLD. SINCE THAT TIME, I HAVE NOTICED MANY EXPLORERS WITH THE SAME MISSING WINDSHIELD TRIM. I FEEL THIS POSES A DANGER NOT NECESSARILY TO THE DRIVER, BUT OTHER DRIVERS ON THE ROAD.
Mfg Campaign: 11416312
Recall Date: May 12, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.
Corrective Action:
THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.
Additional Notes:
THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.
Mfg Campaign: 11416003
Recall Date: May 10, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I HAD THE REAR SUSPENSION RECALL DONE AND AFTER PURCHASING A NEW SET OF TIRE MY REAR RIGHT TIRE IS WEARING INCREDIBLY FAST AS IF THE REAR SUSPENSION ISSUE IS STILL PRESENT.
Corrective Action:
I HAD THE REAR SUSPENSION RECALL DONE AND AFTER PURCHASING A NEW SET OF TIRE MY REAR RIGHT TIRE IS WEARING INCREDIBLY FAST AS IF THE REAR SUSPENSION ISSUE IS STILL PRESENT.
Additional Notes:
I HAD THE REAR SUSPENSION RECALL DONE AND AFTER PURCHASING A NEW SET OF TIRE MY REAR RIGHT TIRE IS WEARING INCREDIBLY FAST AS IF THE REAR SUSPENSION ISSUE IS STILL PRESENT.
Mfg Campaign: 11416029
Recall Date: May 10, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
WHILE DRIVING ON A STRAIGHT STREET 25-35 MPH JULY 30, 2020, ON A SUNNY DAY,MY CAR RIGHT PASSENGER TIRE CAME OFF. ON A CITY STREET. CAUSING MY CAR TO HIT THE CURB. THERE WAS NO BODY DAMAGE EXCEPT FOR THE PASSENGER FRONT AND REAR TIRE.
Corrective Action:
WHILE DRIVING ON A STRAIGHT STREET 25-35 MPH JULY 30, 2020, ON A SUNNY DAY,MY CAR RIGHT PASSENGER TIRE CAME OFF. ON A CITY STREET. CAUSING MY CAR TO HIT THE CURB. THERE WAS NO BODY DAMAGE EXCEPT FOR THE PASSENGER FRONT AND REAR TIRE.
Additional Notes:
WHILE DRIVING ON A STRAIGHT STREET 25-35 MPH JULY 30, 2020, ON A SUNNY DAY,MY CAR RIGHT PASSENGER TIRE CAME OFF. ON A CITY STREET. CAUSING MY CAR TO HIT THE CURB. THERE WAS NO BODY DAMAGE EXCEPT FOR THE PASSENGER FRONT AND REAR TIRE.
Mfg Campaign: 11415603
Recall Date: May 7, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Corrective Action:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Additional Notes:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Mfg Campaign: 11414953
Recall Date: May 3, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Corrective Action:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Additional Notes:
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Mfg Campaign: 11414953
Recall Date: May 3, 2021
Ford Motor Company
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
THE VEHICLE AND ITS WHEELS WITH ONLY 16,000 MILES HAS DEEP CRACKS AND CUTS ON THE SIDES OF THE TREAD, THREATENING FUTURE BREAKAGE OR EXPLOSION. AS FOREMENTIONED THE VEHICLE UNDERGOES REGULAR MAINTENANCE AS WELL TIRE ROTATION. THERE IS NO REASON FOR THE WHEELS TO BE THIS DAMAGED WITH SO LITTLE USE. TIRES: HANKOOK TIPE: VENTUS S1 NOBLE SIZE: 255 150/20 105H DOT 5MNC 1A H (1817) QUANTITY : 5
Corrective Action:
THE VEHICLE AND ITS WHEELS WITH ONLY 16,000 MILES HAS DEEP CRACKS AND CUTS ON THE SIDES OF THE TREAD, THREATENING FUTURE BREAKAGE OR EXPLOSION. AS FOREMENTIONED THE VEHICLE UNDERGOES REGULAR MAINTENANCE AS WELL TIRE ROTATION. THERE IS NO REASON FOR THE WHEELS TO BE THIS DAMAGED WITH SO LITTLE USE. TIRES: HANKOOK TIPE: VENTUS S1 NOBLE SIZE: 255 150/20 105H DOT 5MNC 1A H (1817) QUANTITY : 5
Additional Notes:
THE VEHICLE AND ITS WHEELS WITH ONLY 16,000 MILES HAS DEEP CRACKS AND CUTS ON THE SIDES OF THE TREAD, THREATENING FUTURE BREAKAGE OR EXPLOSION. AS FOREMENTIONED THE VEHICLE UNDERGOES REGULAR MAINTENANCE AS WELL TIRE ROTATION. THERE IS NO REASON FOR THE WHEELS TO BE THIS DAMAGED WITH SO LITTLE USE. TIRES: HANKOOK TIPE: VENTUS S1 NOBLE SIZE: 255 150/20 105H DOT 5MNC 1A H (1817) QUANTITY : 5
Mfg Campaign: 11414671
Recall Date: Apr 30, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY TRANSMISSION ON A PREVIOUS FORD EXPLORER AND NOW THIS FORD EXPLORER HAVE STARTED TO GIVE ME ISSUES AROUND THE 3RD YEAR OF OWNERSHIP. TRANSMISSION SLIPS, JERKS, AND CAR CUT OFF FOR AROUND 10 SECONDS 4 SEPARATE TIMES NOW. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP SO IT'S HARD TO HAVE CAR LOOKED AT. ALSO LEAKING TRANSMISSION FLUID AND RPM JUMPS HIGH THROUGHOUT DRIVE. THIS HAS HAPPENED WHILE DRIVING ON CITY STREETS AND FREEWAYS. TRANSMISSION IS ROUGHER ON ROADS THAT INVOLVE UPHILL AND DOWNHILL.
Corrective Action:
MY TRANSMISSION ON A PREVIOUS FORD EXPLORER AND NOW THIS FORD EXPLORER HAVE STARTED TO GIVE ME ISSUES AROUND THE 3RD YEAR OF OWNERSHIP. TRANSMISSION SLIPS, JERKS, AND CAR CUT OFF FOR AROUND 10 SECONDS 4 SEPARATE TIMES NOW. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP SO IT'S HARD TO HAVE CAR LOOKED AT. ALSO LEAKING TRANSMISSION FLUID AND RPM JUMPS HIGH THROUGHOUT DRIVE. THIS HAS HAPPENED WHILE DRIVING ON CITY STREETS AND FREEWAYS. TRANSMISSION IS ROUGHER ON ROADS THAT INVOLVE UPHILL AND DOWNHILL.
Additional Notes:
MY TRANSMISSION ON A PREVIOUS FORD EXPLORER AND NOW THIS FORD EXPLORER HAVE STARTED TO GIVE ME ISSUES AROUND THE 3RD YEAR OF OWNERSHIP. TRANSMISSION SLIPS, JERKS, AND CAR CUT OFF FOR AROUND 10 SECONDS 4 SEPARATE TIMES NOW. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP SO IT'S HARD TO HAVE CAR LOOKED AT. ALSO LEAKING TRANSMISSION FLUID AND RPM JUMPS HIGH THROUGHOUT DRIVE. THIS HAS HAPPENED WHILE DRIVING ON CITY STREETS AND FREEWAYS. TRANSMISSION IS ROUGHER ON ROADS THAT INVOLVE UPHILL AND DOWNHILL.
Mfg Campaign: 11414425
Recall Date: Apr 29, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.
Corrective Action:
ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.
Additional Notes:
ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.
Mfg Campaign: 11414145
Recall Date: Apr 27, 2021
Ford Motor Company
Defect Description:
SUSPENSION:REAR
Potential Consequences:
LEFT SIDE REAR SUSPENSION TOE LINK FRACTURE IN MY CAR OCURRED WHEN THE CAR WAS IN SERVICE ON A HIGHWAY! AFTER THE FAILURE MODE OCURRED, WE LOST THE CONTROL OF THE CAR AND WE FRONT CRASHED AGAINST A TRUCK. FORTUNATELLY A FATALITY DOES NOT OCURRED BUT IT WAS CLOSED, ONLY BODY INJURIES AND A LOST CAR. THIS FAILURE MODE HAS A RECALL AND CAMPAIGN UNDER THE NUMBER 20V675000, FORD DEALER IN MEXICO DOES NOT WANTS TO TAKE FULL RESPOSIBILTY OVER THE CATASTROFIC FAILURE AND DEFECTS COMING FROM THE OEM! THEY JUST REJECTED MY CLAIM. I NEED HELP ON THIS ISSUE ASAP. THIS UNIT WAS SOLD IN MEXICO, WE PLACED A REPORT WITH FORD MEXICO BUT THEY REJECTED, AND HIS ARGUMENT WAS THAT THE FAILURE ALREADY OCURRED AND THEY ARE NOT RESPONSIBLE NOW! DEALER SAID THE SAME. THIS IS SERIOUS AND SAFETY ISSUE DUE TO A DEFECTIVE PART WAS PLACED BY FORD AND PASSED AS AN ""OK" PART, MANY LIFES ARE IN RISK NOW!!! AND THEY JUST SAID IS NOT THEIR ISSUE.*DT*DT*DT CONSUMER STATED THERE HAVE BEEN 8 RECALLS SUBMITTED TO NHSTA RELATED TO THIS VEHICLE SO FAR.*JB
Corrective Action:
LEFT SIDE REAR SUSPENSION TOE LINK FRACTURE IN MY CAR OCURRED WHEN THE CAR WAS IN SERVICE ON A HIGHWAY! AFTER THE FAILURE MODE OCURRED, WE LOST THE CONTROL OF THE CAR AND WE FRONT CRASHED AGAINST A TRUCK. FORTUNATELLY A FATALITY DOES NOT OCURRED BUT IT WAS CLOSED, ONLY BODY INJURIES AND A LOST CAR. THIS FAILURE MODE HAS A RECALL AND CAMPAIGN UNDER THE NUMBER 20V675000, FORD DEALER IN MEXICO DOES NOT WANTS TO TAKE FULL RESPOSIBILTY OVER THE CATASTROFIC FAILURE AND DEFECTS COMING FROM THE OEM! THEY JUST REJECTED MY CLAIM. I NEED HELP ON THIS ISSUE ASAP. THIS UNIT WAS SOLD IN MEXICO, WE PLACED A REPORT WITH FORD MEXICO BUT THEY REJECTED, AND HIS ARGUMENT WAS THAT THE FAILURE ALREADY OCURRED AND THEY ARE NOT RESPONSIBLE NOW! DEALER SAID THE SAME. THIS IS SERIOUS AND SAFETY ISSUE DUE TO A DEFECTIVE PART WAS PLACED BY FORD AND PASSED AS AN ""OK" PART, MANY LIFES ARE IN RISK NOW!!! AND THEY JUST SAID IS NOT THEIR ISSUE.*DT*DT*DT CONSUMER STATED THERE HAVE BEEN 8 RECALLS SUBMITTED TO NHSTA RELATED TO THIS VEHICLE SO FAR.*JB
Additional Notes:
LEFT SIDE REAR SUSPENSION TOE LINK FRACTURE IN MY CAR OCURRED WHEN THE CAR WAS IN SERVICE ON A HIGHWAY! AFTER THE FAILURE MODE OCURRED, WE LOST THE CONTROL OF THE CAR AND WE FRONT CRASHED AGAINST A TRUCK. FORTUNATELLY A FATALITY DOES NOT OCURRED BUT IT WAS CLOSED, ONLY BODY INJURIES AND A LOST CAR. THIS FAILURE MODE HAS A RECALL AND CAMPAIGN UNDER THE NUMBER 20V675000, FORD DEALER IN MEXICO DOES NOT WANTS TO TAKE FULL RESPOSIBILTY OVER THE CATASTROFIC FAILURE AND DEFECTS COMING FROM THE OEM! THEY JUST REJECTED MY CLAIM. I NEED HELP ON THIS ISSUE ASAP. THIS UNIT WAS SOLD IN MEXICO, WE PLACED A REPORT WITH FORD MEXICO BUT THEY REJECTED, AND HIS ARGUMENT WAS THAT THE FAILURE ALREADY OCURRED AND THEY ARE NOT RESPONSIBLE NOW! DEALER SAID THE SAME. THIS IS SERIOUS AND SAFETY ISSUE DUE TO A DEFECTIVE PART WAS PLACED BY FORD AND PASSED AS AN ""OK" PART, MANY LIFES ARE IN RISK NOW!!! AND THEY JUST SAID IS NOT THEIR ISSUE.*DT*DT*DT CONSUMER STATED THERE HAVE BEEN 8 RECALLS SUBMITTED TO NHSTA RELATED TO THIS VEHICLE SO FAR.*JB
Mfg Campaign: 11414167
Recall Date: Apr 27, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Corrective Action:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Additional Notes:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Mfg Campaign: 11413382
Recall Date: Apr 22, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Corrective Action:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Additional Notes:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Mfg Campaign: 11413382
Recall Date: Apr 22, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Corrective Action:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Additional Notes:
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Mfg Campaign: 11413382
Recall Date: Apr 22, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 FORD EXPLORER WITH 62,000 MILES SUFFERED A CATASTROPHIC ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEED. THE CAR IMMEDIATELY LOST POWER AND I WAS ALMOST HIT FROM BEHIND. I LIMPED INTO A REST AREA WHERE THE VEHICLE HAD TO BE TOWED TO A DEALER. THE FORD DEALER SERVICE TECHNICIAN DIAGNOSED THE ISSUE AS A MAIN BEARING FAILURE. THE CAR NOW REQUIRES A NEW ENGINE THAT WILL COST $6700 DOLLARS AND FORD HAS DENIED TO PROVIDE ANY FINANCIAL ASSISTANCE EVEN THOUGH THE VEHICLE HAS ONLY 62,000 MILES ON IT.
Corrective Action:
MY 2017 FORD EXPLORER WITH 62,000 MILES SUFFERED A CATASTROPHIC ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEED. THE CAR IMMEDIATELY LOST POWER AND I WAS ALMOST HIT FROM BEHIND. I LIMPED INTO A REST AREA WHERE THE VEHICLE HAD TO BE TOWED TO A DEALER. THE FORD DEALER SERVICE TECHNICIAN DIAGNOSED THE ISSUE AS A MAIN BEARING FAILURE. THE CAR NOW REQUIRES A NEW ENGINE THAT WILL COST $6700 DOLLARS AND FORD HAS DENIED TO PROVIDE ANY FINANCIAL ASSISTANCE EVEN THOUGH THE VEHICLE HAS ONLY 62,000 MILES ON IT.
Additional Notes:
MY 2017 FORD EXPLORER WITH 62,000 MILES SUFFERED A CATASTROPHIC ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEED. THE CAR IMMEDIATELY LOST POWER AND I WAS ALMOST HIT FROM BEHIND. I LIMPED INTO A REST AREA WHERE THE VEHICLE HAD TO BE TOWED TO A DEALER. THE FORD DEALER SERVICE TECHNICIAN DIAGNOSED THE ISSUE AS A MAIN BEARING FAILURE. THE CAR NOW REQUIRES A NEW ENGINE THAT WILL COST $6700 DOLLARS AND FORD HAS DENIED TO PROVIDE ANY FINANCIAL ASSISTANCE EVEN THOUGH THE VEHICLE HAS ONLY 62,000 MILES ON IT.
Mfg Campaign: 11413083
Recall Date: Apr 20, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Corrective Action:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Additional Notes:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Mfg Campaign: 11407826
Recall Date: Apr 13, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Corrective Action:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Additional Notes:
THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.
Mfg Campaign: 11407826
Recall Date: Apr 13, 2021
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Corrective Action:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Additional Notes:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Mfg Campaign: 11407773
Recall Date: Apr 12, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Corrective Action:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Additional Notes:
REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.
Mfg Campaign: 11407773
Recall Date: Apr 12, 2021
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