Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Corrective Action:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Additional Notes:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Mfg Campaign: 11591146
Recall Date: May 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Corrective Action:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Additional Notes:
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
Mfg Campaign: 11591146
Recall Date: May 28, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact stated that there was a whistling sound coming from the windshield while driving. The contact used tape to cover the area of the missing A-pillar trim to prevent the whistling sound or any other possible failures. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,950.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact stated that there was a whistling sound coming from the windshield while driving. The contact used tape to cover the area of the missing A-pillar trim to prevent the whistling sound or any other possible failures. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,950.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact stated that there was a whistling sound coming from the windshield while driving. The contact used tape to cover the area of the missing A-pillar trim to prevent the whistling sound or any other possible failures. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,950.
Mfg Campaign: 11590168
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated there was water leaking into the vehicle on the front driver's and the passenger’s side floorboards. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the water was entering through the front driver's side and the passenger's side windshield A-pillars. The dealer related the failure to the recall. Additionally, the dealer determined that water was also leaking through the cowl, and the cowl needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated there was water leaking into the vehicle on the front driver's and the passenger’s side floorboards. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the water was entering through the front driver's side and the passenger's side windshield A-pillars. The dealer related the failure to the recall. Additionally, the dealer determined that water was also leaking through the cowl, and the cowl needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated there was water leaking into the vehicle on the front driver's and the passenger’s side floorboards. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the water was entering through the front driver's side and the passenger's side windshield A-pillars. The dealer related the failure to the recall. Additionally, the dealer determined that water was also leaking through the cowl, and the cowl needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11589609
Recall Date: May 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the A-pillar trim detached from the passenger’s side windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the A-pillar trim detached from the passenger’s side windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the A-pillar trim detached from the passenger’s side windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Mfg Campaign: 11589047
Recall Date: May 16, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim detached from the vehicle. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim detached from the vehicle. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar applique trim detached from the vehicle. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Mfg Campaign: 11589064
Recall Date: May 16, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the B-Pillar keyless entry panel flew off the vehicle. The contact reached out of the driver's side window and felt exposed wires where the keypad was located. Additionally, the liftgate sensor illuminated, but the liftgate failed to raise up. The vehicle was steered to the side of the road where the contact was observed peeling around the keypad. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the B-Pillar keyless entry panel flew off the vehicle. The contact reached out of the driver's side window and felt exposed wires where the keypad was located. Additionally, the liftgate sensor illuminated, but the liftgate failed to raise up. The vehicle was steered to the side of the road where the contact was observed peeling around the keypad. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the B-Pillar keyless entry panel flew off the vehicle. The contact reached out of the driver's side window and felt exposed wires where the keypad was located. Additionally, the liftgate sensor illuminated, but the liftgate failed to raise up. The vehicle was steered to the side of the road where the contact was observed peeling around the keypad. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11588946
Recall Date: May 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The torque convertor is bad, causing my vehicle not to accelerate properly, especially when going uphill and until reaching a sustained speed. It also shudders while at a sustained speed and jerks when going in reverse. Recently, while accelerating onto the highway (from 30mph to 60+ mph) I was almost rear ended due to the vehicle shifting hard and not accelerated at the rate of speed expected. This happens often, but I'm typically able to compensate for it. This time, I was unable to and it almost caused an accident with my 2 minor children in the back seat. I have taken it to my local Ford Service Center. They know that the issue is caused by degraded torque convertor function. Ford issued Customer Satisfaction Program 20B27 and 20N07 previously but is no longer honoring the program- leaving many of us with no resolution. I never received notice of this program, nor was it listed in Oasis for my vehicle (per my service center). Because this was not listed in Oasis, and it doesn't throw any codes when assessed, the problem with the transmission was dismissed a year ago when it wasn't as severe. This is a safety hazard and the NHTSA needs to step in and force Ford to either reopen Customer Satisfaction Program 20B27 and 20N07 or issue a recall.
Corrective Action:
The torque convertor is bad, causing my vehicle not to accelerate properly, especially when going uphill and until reaching a sustained speed. It also shudders while at a sustained speed and jerks when going in reverse. Recently, while accelerating onto the highway (from 30mph to 60+ mph) I was almost rear ended due to the vehicle shifting hard and not accelerated at the rate of speed expected. This happens often, but I'm typically able to compensate for it. This time, I was unable to and it almost caused an accident with my 2 minor children in the back seat. I have taken it to my local Ford Service Center. They know that the issue is caused by degraded torque convertor function. Ford issued Customer Satisfaction Program 20B27 and 20N07 previously but is no longer honoring the program- leaving many of us with no resolution. I never received notice of this program, nor was it listed in Oasis for my vehicle (per my service center). Because this was not listed in Oasis, and it doesn't throw any codes when assessed, the problem with the transmission was dismissed a year ago when it wasn't as severe. This is a safety hazard and the NHTSA needs to step in and force Ford to either reopen Customer Satisfaction Program 20B27 and 20N07 or issue a recall.
Additional Notes:
The torque convertor is bad, causing my vehicle not to accelerate properly, especially when going uphill and until reaching a sustained speed. It also shudders while at a sustained speed and jerks when going in reverse. Recently, while accelerating onto the highway (from 30mph to 60+ mph) I was almost rear ended due to the vehicle shifting hard and not accelerated at the rate of speed expected. This happens often, but I'm typically able to compensate for it. This time, I was unable to and it almost caused an accident with my 2 minor children in the back seat. I have taken it to my local Ford Service Center. They know that the issue is caused by degraded torque convertor function. Ford issued Customer Satisfaction Program 20B27 and 20N07 previously but is no longer honoring the program- leaving many of us with no resolution. I never received notice of this program, nor was it listed in Oasis for my vehicle (per my service center). Because this was not listed in Oasis, and it doesn't throw any codes when assessed, the problem with the transmission was dismissed a year ago when it wasn't as severe. This is a safety hazard and the NHTSA needs to step in and force Ford to either reopen Customer Satisfaction Program 20B27 and 20N07 or issue a recall.
Mfg Campaign: 11588380
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior B-pillar trim on the driver's side detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted; however, the contact was informed that there were no open recalls related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior B-pillar trim on the driver's side detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted; however, the contact was informed that there were no open recalls related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior B-pillar trim on the driver's side detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The local dealer was contacted; however, the contact was informed that there were no open recalls related to the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Mfg Campaign: 11588418
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271
Corrective Action:
Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271
Additional Notes:
Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is idling while in drive or reverse. Had a Ford certified mechanic look at the vehicle and he immediately said it was the torque converter, and that there is a TSB for this problem. TSB 20-2271
Mfg Campaign: 11588533
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the air conditioner system blew out hot air when activated. As a result, the children in the vehicle felt overwhelmed by the impact of the heat while driving in hot weather conditions. The contact mentioned living in a hot climate state. The vehicle was taken to a local dealer where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the air conditioner system blew out hot air when activated. As a result, the children in the vehicle felt overwhelmed by the impact of the heat while driving in hot weather conditions. The contact mentioned living in a hot climate state. The vehicle was taken to a local dealer where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the air conditioner system blew out hot air when activated. As a result, the children in the vehicle felt overwhelmed by the impact of the heat while driving in hot weather conditions. The contact mentioned living in a hot climate state. The vehicle was taken to a local dealer where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Mfg Campaign: 11588556
Recall Date: May 13, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim detached and flew off the vehicle. The contact also stated due to the failure, water was leaking into the vehicle during inclement weather. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim detached and flew off the vehicle. The contact also stated due to the failure, water was leaking into the vehicle during inclement weather. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim detached and flew off the vehicle. The contact also stated due to the failure, water was leaking into the vehicle during inclement weather. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.
Mfg Campaign: 11588116
Recall Date: May 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim became loosened. The contact attempted to snap the trim down, but the trim remained loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim became loosened. The contact attempted to snap the trim down, but the trim remained loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim became loosened. The contact attempted to snap the trim down, but the trim remained loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Mfg Campaign: 11587813
Recall Date: May 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11587434
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar began to detach from both sides of the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar began to detach from both sides of the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar began to detach from both sides of the windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587148
Recall Date: May 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.
Mfg Campaign: 11587233
Recall Date: May 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the driver's side trim panel detached and made a loud sound. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 139,996. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the driver's side trim panel detached and made a loud sound. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 139,996. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the driver's side trim panel detached and made a loud sound. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 139,996. VIN tool confirms parts not available.
Mfg Campaign: 11586121
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Corrective Action:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Additional Notes:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Mfg Campaign: 11585890
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Corrective Action:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Additional Notes:
My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
Mfg Campaign: 11585890
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at undisclosed speeds, the driver's side trim detached and was flapping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the trim needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at undisclosed speeds, the driver's side trim detached and was flapping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the trim needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at undisclosed speeds, the driver's side trim detached and was flapping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the trim needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.
Mfg Campaign: 11585133
Recall Date: Apr 25, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury