Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that there was water entering the vehicle from the passenger's side to the middle lower side of the windshield. The contact stated that the failure occurred while the vehicle was in the rain or at the car wash. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that there was water entering the vehicle from the passenger's side to the middle lower side of the windshield. The contact stated that the failure occurred while the vehicle was in the rain or at the car wash. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that there was water entering the vehicle from the passenger's side to the middle lower side of the windshield. The contact stated that the failure occurred while the vehicle was in the rain or at the car wash. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Mfg Campaign: 11595058
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar applique trim detached from the vehicle and struck the vehicle behind. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar applique trim detached from the vehicle and struck the vehicle behind. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar applique trim detached from the vehicle and struck the vehicle behind. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.
Mfg Campaign: 11595068
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Corrective Action:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Additional Notes:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Mfg Campaign: 11594563
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Corrective Action:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Additional Notes:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Mfg Campaign: 11594563
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Corrective Action:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Additional Notes:
Vehicle’s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Mfg Campaign: 11594563
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Corrective Action:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Additional Notes:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Mfg Campaign: 11594598
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Corrective Action:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Additional Notes:
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Mfg Campaign: 11594598
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle shuddered and vibrated. The contact stated that a tire rotation was performed on the vehicle; however, the failure persisted. Additionally, the contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The vehicle was pushed into a parking lot. The vehicle then was towed to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under Ford Campaign Number: 20N07 if the dealer determined that the failure was related to the campaign. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle shuddered and vibrated. The contact stated that a tire rotation was performed on the vehicle; however, the failure persisted. Additionally, the contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The vehicle was pushed into a parking lot. The vehicle then was towed to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under Ford Campaign Number: 20N07 if the dealer determined that the failure was related to the campaign. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle shuddered and vibrated. The contact stated that a tire rotation was performed on the vehicle; however, the failure persisted. Additionally, the contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The vehicle was pushed into a parking lot. The vehicle then was towed to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under Ford Campaign Number: 20N07 if the dealer determined that the failure was related to the campaign. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Mfg Campaign: 11594458
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, she noticed that the A-pillar trim was detaching from the vehicle. The contact stated that the failure had gotten worse. The vehicle was taken to a local dealer where the contact was advised that the parts for the repair under NHTSA Campaign Number: 24V031000 (Structure) were not yet available, and that she would have to pay out-of-pocket for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, she noticed that the A-pillar trim was detaching from the vehicle. The contact stated that the failure had gotten worse. The vehicle was taken to a local dealer where the contact was advised that the parts for the repair under NHTSA Campaign Number: 24V031000 (Structure) were not yet available, and that she would have to pay out-of-pocket for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, she noticed that the A-pillar trim was detaching from the vehicle. The contact stated that the failure had gotten worse. The vehicle was taken to a local dealer where the contact was advised that the parts for the repair under NHTSA Campaign Number: 24V031000 (Structure) were not yet available, and that she would have to pay out-of-pocket for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11594477
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the A-Pillar trims were rattling. The contact stated that the windshield was not properly sealed or secured. The vehicle was repaired on several occasions at the residence by an independent mechanic; however, the failure persisted. The contact stated that the windshield had been changed several times. The contact stated that after the repair attempts, tape was used as a temporary fix. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the A-Pillar trims were rattling. The contact stated that the windshield was not properly sealed or secured. The vehicle was repaired on several occasions at the residence by an independent mechanic; however, the failure persisted. The contact stated that the windshield had been changed several times. The contact stated that after the repair attempts, tape was used as a temporary fix. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the A-Pillar trims were rattling. The contact stated that the windshield was not properly sealed or secured. The vehicle was repaired on several occasions at the residence by an independent mechanic; however, the failure persisted. The contact stated that the windshield had been changed several times. The contact stated that after the repair attempts, tape was used as a temporary fix. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11594144
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11593611
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 70 MPH, the front driver’s side windshield trim detached from the vehicle. The contact took the vehicle to the dealer and the contact was informed that the trims and the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11593611
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.
Mfg Campaign: 11592858
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the driver's side front door entry keypad molding trim had detached. The contact stated that there was air coming through the unsealed area. The vehicle was taken to the dealer where it was diagnosed with a detached non-repairable entry keypad molding trim. The contact was informed that the driver's side front door entry keypad molding trim needed to be replaced. The vehicle was not repaired. The contact was advised that the repair was not eligible to be covered under warranty. The contact stated that the failure had previously occurred two times and the door trim was replaced. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the driver's side front door entry keypad molding trim had detached. The contact stated that there was air coming through the unsealed area. The vehicle was taken to the dealer where it was diagnosed with a detached non-repairable entry keypad molding trim. The contact was informed that the driver's side front door entry keypad molding trim needed to be replaced. The vehicle was not repaired. The contact was advised that the repair was not eligible to be covered under warranty. The contact stated that the failure had previously occurred two times and the door trim was replaced. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the driver's side front door entry keypad molding trim had detached. The contact stated that there was air coming through the unsealed area. The vehicle was taken to the dealer where it was diagnosed with a detached non-repairable entry keypad molding trim. The contact was informed that the driver's side front door entry keypad molding trim needed to be replaced. The vehicle was not repaired. The contact was advised that the repair was not eligible to be covered under warranty. The contact stated that the failure had previously occurred two times and the door trim was replaced. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11592623
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight went out due to water intrusion on plug and module.
Corrective Action:
Headlight went out due to water intrusion on plug and module.
Additional Notes:
Headlight went out due to water intrusion on plug and module.
Mfg Campaign: 11592727
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving on several occasions, there was a squeaking sound coming from the tires. The vehicle was taken to a dealer where it was observed that the steering wheel had seized and failed to move. The vehicle was diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving on several occasions, there was a squeaking sound coming from the tires. The vehicle was taken to a dealer where it was observed that the steering wheel had seized and failed to move. The vehicle was diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving on several occasions, there was a squeaking sound coming from the tires. The vehicle was taken to a dealer where it was observed that the steering wheel had seized and failed to move. The vehicle was diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Mfg Campaign: 11592095
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The APIM (Accessory Prodical Interface Module) component failed. This controls the touch screen, navigation system, phone/bluetooth call acceptance and other application. So while driving I had no or inaccurate navigation. The vehicle is in the shop now to replace the APIM. It has not been inspected as far as I know. I had the problem in June 2023, the dealer said it was a software issue so they updated the software. May 29, 2024 it did the same thing now it is the APIM. But there was a note on the repair report from June 2023 that This statement tells me that it was the APIM in June 2023 the "APIM was slow/laggy, however normal operation after little warm up at this time". In June the vehicle was under an extentened warranty, it as expired so If they had repair it in June like they should have the warranty would have covered it.
Corrective Action:
The APIM (Accessory Prodical Interface Module) component failed. This controls the touch screen, navigation system, phone/bluetooth call acceptance and other application. So while driving I had no or inaccurate navigation. The vehicle is in the shop now to replace the APIM. It has not been inspected as far as I know. I had the problem in June 2023, the dealer said it was a software issue so they updated the software. May 29, 2024 it did the same thing now it is the APIM. But there was a note on the repair report from June 2023 that This statement tells me that it was the APIM in June 2023 the "APIM was slow/laggy, however normal operation after little warm up at this time". In June the vehicle was under an extentened warranty, it as expired so If they had repair it in June like they should have the warranty would have covered it.
Additional Notes:
The APIM (Accessory Prodical Interface Module) component failed. This controls the touch screen, navigation system, phone/bluetooth call acceptance and other application. So while driving I had no or inaccurate navigation. The vehicle is in the shop now to replace the APIM. It has not been inspected as far as I know. I had the problem in June 2023, the dealer said it was a software issue so they updated the software. May 29, 2024 it did the same thing now it is the APIM. But there was a note on the repair report from June 2023 that This statement tells me that it was the APIM in June 2023 the "APIM was slow/laggy, however normal operation after little warm up at this time". In June the vehicle was under an extentened warranty, it as expired so If they had repair it in June like they should have the warranty would have covered it.
Mfg Campaign: 11591802
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL TANK LEAK. Heavy odor of gasoline when tank full. Independent mechanic checked for cause and observed residue around the tank where gasoline had escaped from top of tank. Ford Dealership did a diagnosis and subsequent repair, finding that gasket, on top of the tank at the sending unit/fuel pump had cracked, allowing gasoline and fumes to escape. The position is in immediate proximity of the vehicle exhaust pipes. - Repaired by Ford Dealership as an absolute necessity for safety, to avoid a potential fire from gasoline dripping on exhaust pipes either while in motion or parked.
Corrective Action:
FUEL TANK LEAK. Heavy odor of gasoline when tank full. Independent mechanic checked for cause and observed residue around the tank where gasoline had escaped from top of tank. Ford Dealership did a diagnosis and subsequent repair, finding that gasket, on top of the tank at the sending unit/fuel pump had cracked, allowing gasoline and fumes to escape. The position is in immediate proximity of the vehicle exhaust pipes. - Repaired by Ford Dealership as an absolute necessity for safety, to avoid a potential fire from gasoline dripping on exhaust pipes either while in motion or parked.
Additional Notes:
FUEL TANK LEAK. Heavy odor of gasoline when tank full. Independent mechanic checked for cause and observed residue around the tank where gasoline had escaped from top of tank. Ford Dealership did a diagnosis and subsequent repair, finding that gasket, on top of the tank at the sending unit/fuel pump had cracked, allowing gasoline and fumes to escape. The position is in immediate proximity of the vehicle exhaust pipes. - Repaired by Ford Dealership as an absolute necessity for safety, to avoid a potential fire from gasoline dripping on exhaust pipes either while in motion or parked.
Mfg Campaign: 11591514
Recall Date: May 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
Mfg Campaign: 11591011
Recall Date: May 28, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.
Mfg Campaign: 11591132
Recall Date: May 28, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury