Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Corrective Action:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Additional Notes:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Mfg Campaign: 11580197
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Corrective Action:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Additional Notes:
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
Mfg Campaign: 11580197
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Corrective Action:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Additional Notes:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Mfg Campaign: 11580200
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Corrective Action:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Additional Notes:
The driver side heated seat does not work at all the passenger side heated seat works just the driver side does not work
Mfg Campaign: 11580200
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2017 Explorer vehicle equipped with a 2.3L engine exhibits a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle also exhibits a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission.
Corrective Action:
2017 Explorer vehicle equipped with a 2.3L engine exhibits a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle also exhibits a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission.
Additional Notes:
2017 Explorer vehicle equipped with a 2.3L engine exhibits a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle also exhibits a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission.
Mfg Campaign: 11579970
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Corrective Action:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Additional Notes:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Mfg Campaign: 11579752
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Corrective Action:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Additional Notes:
My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this car, when the hesitation first happened I was pulling out in to moving traffic and the car would not move then took off very quickly. The vehicle has only been inspected by a Ford dealership where they diagnosed the torque convertor. I believe that this should be considered a safety issue. The hesitation alone could cause an accident when trying to move with the flow of traffic.
Mfg Campaign: 11579752
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.
Corrective Action:
Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.
Additional Notes:
Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.
Mfg Campaign: 11579778
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Gaskets on windshield are broken and moving while driving. The windshield is leaking water inside the vehicle from rain water damaged sunroof function and carpet.
Corrective Action:
Gaskets on windshield are broken and moving while driving. The windshield is leaking water inside the vehicle from rain water damaged sunroof function and carpet.
Additional Notes:
Gaskets on windshield are broken and moving while driving. The windshield is leaking water inside the vehicle from rain water damaged sunroof function and carpet.
Mfg Campaign: 11578906
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11578923
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,800.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,800.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,800.
Mfg Campaign: 11578963
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 30 MPH, there was a whistling sound coming through the exterior windshield A-pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the dealer was contacted and confirmed that the remedy was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 30 MPH, there was a whistling sound coming through the exterior windshield A-pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the dealer was contacted and confirmed that the remedy was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 30 MPH, there was a whistling sound coming through the exterior windshield A-pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the dealer was contacted and confirmed that the remedy was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.
Mfg Campaign: 11578770
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.
Mfg Campaign: 11578506
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
Mfg Campaign: 11578255
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.
Corrective Action:
in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.
Additional Notes:
in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.
Mfg Campaign: 11577976
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.
Corrective Action:
While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.
Additional Notes:
While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the seal. It appears to be loosening on both driver and passenger sides but more on the driver side of the windshield.
Mfg Campaign: 11578051
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.
Corrective Action:
I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.
Additional Notes:
I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.
Mfg Campaign: 11577632
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact's husband owns a 2017 Ford Explorer. The contact stated that while her husband driving at approximately 50 MPH, he observed a part flapping. The vehicle was taken to an independent dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.
Corrective Action:
The contact's husband owns a 2017 Ford Explorer. The contact stated that while her husband driving at approximately 50 MPH, he observed a part flapping. The vehicle was taken to an independent dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.
Additional Notes:
The contact's husband owns a 2017 Ford Explorer. The contact stated that while her husband driving at approximately 50 MPH, he observed a part flapping. The vehicle was taken to an independent dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the Exterior A-Pillar Trim needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.
Mfg Campaign: 11577634
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months
Corrective Action:
My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months
Additional Notes:
My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months
Mfg Campaign: 11577467
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11577057
Recall Date: Mar 13, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury