Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, there was a loud banging sound coming from outside the driver's side door. The contact steered the vehicle to the side of the road and observed that the keypad had detached and was hanging on by the wires. The contact continued to drive, and the keypad detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, there was a loud banging sound coming from outside the driver's side door. The contact steered the vehicle to the side of the road and observed that the keypad had detached and was hanging on by the wires. The contact continued to drive, and the keypad detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, there was a loud banging sound coming from outside the driver's side door. The contact steered the vehicle to the side of the road and observed that the keypad had detached and was hanging on by the wires. The contact continued to drive, and the keypad detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11585193
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the vehicle stalled. The contact was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the vehicle stalled. The contact was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at 65 MPH, the vehicle stalled. The contact was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Mfg Campaign: 11585218
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There was a mechanical failure with the internal water pump that caused my engine to seize and render the vehicle non-operational. The water pump and motor have both been inspected by a certified mechanic who has deemed it as such. The vehicle could have broken down on the highway but I was one of the lucky ones that it did not. There was no warning of my engine being bad until the water pump was replaced. The weep hole in the pump caused coolant to enter my oil.
Corrective Action:
There was a mechanical failure with the internal water pump that caused my engine to seize and render the vehicle non-operational. The water pump and motor have both been inspected by a certified mechanic who has deemed it as such. The vehicle could have broken down on the highway but I was one of the lucky ones that it did not. There was no warning of my engine being bad until the water pump was replaced. The weep hole in the pump caused coolant to enter my oil.
Additional Notes:
There was a mechanical failure with the internal water pump that caused my engine to seize and render the vehicle non-operational. The water pump and motor have both been inspected by a certified mechanic who has deemed it as such. The vehicle could have broken down on the highway but I was one of the lucky ones that it did not. There was no warning of my engine being bad until the water pump was replaced. The weep hole in the pump caused coolant to enter my oil.
Mfg Campaign: 11585023
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the A-pillar trim detached and struck another vehicle. No Police report was filed. No known injuries were sustained. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure was approximately 72,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the A-pillar trim detached and struck another vehicle. No Police report was filed. No known injuries were sustained. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure was approximately 72,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 40 MPH, the A-pillar trim detached and struck another vehicle. No Police report was filed. No known injuries were sustained. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure was approximately 72,000. VIN tool confirms parts not available.
Mfg Campaign: 11584471
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584592
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
None of the door locks work, making it unsafe and dangerous for crime areas. I have contacted ford many times however they are unwilling to fix issues and it is a widespread issue with the year and model... It is an expensive issue to fix in all 4 doors
Corrective Action:
None of the door locks work, making it unsafe and dangerous for crime areas. I have contacted ford many times however they are unwilling to fix issues and it is a widespread issue with the year and model... It is an expensive issue to fix in all 4 doors
Additional Notes:
None of the door locks work, making it unsafe and dangerous for crime areas. I have contacted ford many times however they are unwilling to fix issues and it is a widespread issue with the year and model... It is an expensive issue to fix in all 4 doors
Mfg Campaign: 11583987
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
Mfg Campaign: 11584002
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
Mfg Campaign: 11583745
Recall Date: Apr 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11583072
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11583072
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached from the front windshield. The vehicle was taken to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached from the front windshield. The vehicle was taken to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached from the front windshield. The vehicle was taken to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11582423
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The water pump just went out and left us stranded in 110 weather and the gentleman that own the shop that I took it to told me that he has replaced 13 within 6 months! I have read and studied it and every single customer said the water pump went out at about 70,000 so there needs to be a recall! This is ridiculous!
Corrective Action:
The water pump just went out and left us stranded in 110 weather and the gentleman that own the shop that I took it to told me that he has replaced 13 within 6 months! I have read and studied it and every single customer said the water pump went out at about 70,000 so there needs to be a recall! This is ridiculous!
Additional Notes:
The water pump just went out and left us stranded in 110 weather and the gentleman that own the shop that I took it to told me that he has replaced 13 within 6 months! I have read and studied it and every single customer said the water pump went out at about 70,000 so there needs to be a recall! This is ridiculous!
Mfg Campaign: 11582142
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon starting my vehicle it started smoking all of a sudden from the exhaust pipes. Turned off right away. Towed to Ford dealer where they then said it was the turbocharger that leaked to the engine I believe and to the catilac converter.
Corrective Action:
Upon starting my vehicle it started smoking all of a sudden from the exhaust pipes. Turned off right away. Towed to Ford dealer where they then said it was the turbocharger that leaked to the engine I believe and to the catilac converter.
Additional Notes:
Upon starting my vehicle it started smoking all of a sudden from the exhaust pipes. Turned off right away. Towed to Ford dealer where they then said it was the turbocharger that leaked to the engine I believe and to the catilac converter.
Mfg Campaign: 11581269
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed and entering the freeway, the vehicle began to release exhaust fumes inside the cabin of the vehicle. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed and entering the freeway, the vehicle began to release exhaust fumes inside the cabin of the vehicle. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed and entering the freeway, the vehicle began to release exhaust fumes inside the cabin of the vehicle. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Mfg Campaign: 11581324
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, there was a loud sound before the A-pillar trim on the passenger's side flew off the vehicle. The contact stated that the driver's side was loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,735. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, there was a loud sound before the A-pillar trim on the passenger's side flew off the vehicle. The contact stated that the driver's side was loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,735. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, there was a loud sound before the A-pillar trim on the passenger's side flew off the vehicle. The contact stated that the driver's side was loosened. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,735. VIN tool confirms parts not available.
Mfg Campaign: 11581330
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The air bag warning light came on solid (on solid, not blinking).
Corrective Action:
The air bag warning light came on solid (on solid, not blinking).
Additional Notes:
The air bag warning light came on solid (on solid, not blinking).
Mfg Campaign: 11581416
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the crankshaft solenoid had failed. The vehicle was then taken to the dealer, where it was diagnosed and determined that there were metal shavings inside the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,595.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the crankshaft solenoid had failed. The vehicle was then taken to the dealer, where it was diagnosed and determined that there were metal shavings inside the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,595.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the crankshaft solenoid had failed. The vehicle was then taken to the dealer, where it was diagnosed and determined that there were metal shavings inside the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,595.
Mfg Campaign: 11580381
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission/torque converter has a chattering/shuttering issue in certain gears that causes the RPMs to jump and drop randomly causing unpredictable drivability, acceleration and deceleration. The SUV lurches forwards and backwards when the chattering occurs. There is no check engine light to indicate an issue with the powertrain. According to online forums, many other owners of 2016-2019 model year Ford Explorers experienced the same issues as I've described, with documented cases on YouTube of torque converters failing, and other owners being told by ford dealerships that the transmission assembly (including the torque converter) need to be replaced, with quotes from 3000$ to 8000$. My car in particular doesn't even have 130,000 miles yet and was purchased from a city surplus auction where the city maintained the car every 5000 miles or less and performed every recall and Customer Satisfaction Program. I myself have been quoted 2,600$ for a remanufactured replacement transmission and at-least 1000$ in labor for installation by a local mechanic. Temporary fixes performed by the previous owner included adding Lubeguard friction modifier to the transmission fluid which fixed the issue for a short period of time. This fix was performed 3 times before the dealer made them aware the vehicle needs a new transmission that wouldn't be covered under any existing recall or warranty. A damaged torque converter cannot simply be the only part replaced, since broken off friction material will cycle through the automatic transmission valve body and can damage the transmission, requiring an entire rebuild. Due to the location and tools required to access/replace the transmission, it makes it impossible for a home mechanic that can change their own oil, service their own brakes and perform basic maintenance on their vehicle to inspect, test, or diagnose their own torque converter/transmission. A powertrain, with regular maintenance should last the life of the vehicle.
Corrective Action:
The transmission/torque converter has a chattering/shuttering issue in certain gears that causes the RPMs to jump and drop randomly causing unpredictable drivability, acceleration and deceleration. The SUV lurches forwards and backwards when the chattering occurs. There is no check engine light to indicate an issue with the powertrain. According to online forums, many other owners of 2016-2019 model year Ford Explorers experienced the same issues as I've described, with documented cases on YouTube of torque converters failing, and other owners being told by ford dealerships that the transmission assembly (including the torque converter) need to be replaced, with quotes from 3000$ to 8000$. My car in particular doesn't even have 130,000 miles yet and was purchased from a city surplus auction where the city maintained the car every 5000 miles or less and performed every recall and Customer Satisfaction Program. I myself have been quoted 2,600$ for a remanufactured replacement transmission and at-least 1000$ in labor for installation by a local mechanic. Temporary fixes performed by the previous owner included adding Lubeguard friction modifier to the transmission fluid which fixed the issue for a short period of time. This fix was performed 3 times before the dealer made them aware the vehicle needs a new transmission that wouldn't be covered under any existing recall or warranty. A damaged torque converter cannot simply be the only part replaced, since broken off friction material will cycle through the automatic transmission valve body and can damage the transmission, requiring an entire rebuild. Due to the location and tools required to access/replace the transmission, it makes it impossible for a home mechanic that can change their own oil, service their own brakes and perform basic maintenance on their vehicle to inspect, test, or diagnose their own torque converter/transmission. A powertrain, with regular maintenance should last the life of the vehicle.
Additional Notes:
The transmission/torque converter has a chattering/shuttering issue in certain gears that causes the RPMs to jump and drop randomly causing unpredictable drivability, acceleration and deceleration. The SUV lurches forwards and backwards when the chattering occurs. There is no check engine light to indicate an issue with the powertrain. According to online forums, many other owners of 2016-2019 model year Ford Explorers experienced the same issues as I've described, with documented cases on YouTube of torque converters failing, and other owners being told by ford dealerships that the transmission assembly (including the torque converter) need to be replaced, with quotes from 3000$ to 8000$. My car in particular doesn't even have 130,000 miles yet and was purchased from a city surplus auction where the city maintained the car every 5000 miles or less and performed every recall and Customer Satisfaction Program. I myself have been quoted 2,600$ for a remanufactured replacement transmission and at-least 1000$ in labor for installation by a local mechanic. Temporary fixes performed by the previous owner included adding Lubeguard friction modifier to the transmission fluid which fixed the issue for a short period of time. This fix was performed 3 times before the dealer made them aware the vehicle needs a new transmission that wouldn't be covered under any existing recall or warranty. A damaged torque converter cannot simply be the only part replaced, since broken off friction material will cycle through the automatic transmission valve body and can damage the transmission, requiring an entire rebuild. Due to the location and tools required to access/replace the transmission, it makes it impossible for a home mechanic that can change their own oil, service their own brakes and perform basic maintenance on their vehicle to inspect, test, or diagnose their own torque converter/transmission. A powertrain, with regular maintenance should last the life of the vehicle.
Mfg Campaign: 11580413
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Mfg Campaign: 11580451
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Mfg Campaign: 11580451
Recall Date: Apr 1, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury