Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the front driver’s side door keypad fractured in half leaving the wires exposed. No warning lights were illuminated. The dealer was made aware of the failure but confirmed that the parts to fix the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the front driver’s side door keypad fractured in half leaving the wires exposed. No warning lights were illuminated. The dealer was made aware of the failure but confirmed that the parts to fix the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the front driver’s side door keypad fractured in half leaving the wires exposed. No warning lights were illuminated. The dealer was made aware of the failure but confirmed that the parts to fix the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11600845
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11600859
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11600859
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact's father owns a 2017 Ford Explorer. The contact’s father received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim was loose upon inspection but had not detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. VIN tool confirms parts not available.
Corrective Action:
The contact's father owns a 2017 Ford Explorer. The contact’s father received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim was loose upon inspection but had not detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. VIN tool confirms parts not available.
Additional Notes:
The contact's father owns a 2017 Ford Explorer. The contact’s father received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim was loose upon inspection but had not detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 47,000. VIN tool confirms parts not available.
Mfg Campaign: 11599302
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the passenger's side front windshield trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the passenger's side front windshield trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the passenger's side front windshield trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
Mfg Campaign: 11598675
Recall Date: Jul 3, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving down the highway at high speed the EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT flew off my vehicle.
Corrective Action:
While driving down the highway at high speed the EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT flew off my vehicle.
Additional Notes:
While driving down the highway at high speed the EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT flew off my vehicle.
Mfg Campaign: 11598372
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim started detaching from the vehicle, and there was moisturize entering the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim started detaching from the vehicle, and there was moisturize entering the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim started detaching from the vehicle, and there was moisturize entering the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Mfg Campaign: 11597917
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-Pillar trim had started detaching from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-Pillar trim had started detaching from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-Pillar trim had started detaching from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11597938
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Mfg Campaign: 11598042
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,000.
Mfg Campaign: 11598042
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11596249
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11596249
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Corrective Action:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Additional Notes:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Mfg Campaign: 11595945
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Corrective Action:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Additional Notes:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Mfg Campaign: 11595945
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Corrective Action:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Additional Notes:
This is the second time again 15 minutes that I've had to continue to put in these complaints about the recalls it is you know everything else about not being notified about all the recalls which I think there are between 10 and 12 all the way from the rear towing to the a pillars to the headlight all the way down to the Cadillac converter cam trimming assembly etc not been notified one time bye anyone nothing George Coleman Ford dealership. Very unprofessional and I'm very [XXX] right now I've spoke LOL let the message for James Farley CEO of Ford and I will be letting him know everything that has been going on because of the a pillars of water has been able to get inside the vehicle because that is the rubber around the front windshield which is supposed to have been you know done accurately and which it wasn't because if it was there wouldn't be a recall but I'm getting [XXX] to have to find out all these recalls on my own and for the Ford dealership where I bought the vehicle has not tried to reach out whatsoever even about the roof rack recall they have the parts in but they had not notified me so therefore if anything happens during the for the headlight if I get a ticket y'all will be held responsible if I get into a bad car wreck y'all will be held responsible because of the rear toe link that's a very important part because it will make you crash into a ditch and die and yeah I'm just I'm [XXX] right now I can't wait for James Farley to call me back because he's going to he's going to find out how [XXX] I am and I'll go above the CEO and talk to the Ford family about these issues along with leaving bad reviews and y'all get deducted for every complaint. There's one person at George Coleman Ford that I would like to extend my gratitude towards and I don't know his first name his name is Mr Shockley that is a great man he's been the most helpful and he has went above and beyond to help me and my wife when I did ask him about the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Mfg Campaign: 11595945
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 35 MPH, the front passenger’s side A-pillar trim detached and flew onto the road. The contact stated that her husband was able to pull over and retrieve the A-pillar trim. In addition, the contact stated that air was leaking into the vehicle from the front passenger’s side windshield. The contact stated that the A-pillar trim was temporarily repaired and clipped back in place. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 35 MPH, the front passenger’s side A-pillar trim detached and flew onto the road. The contact stated that her husband was able to pull over and retrieve the A-pillar trim. In addition, the contact stated that air was leaking into the vehicle from the front passenger’s side windshield. The contact stated that the A-pillar trim was temporarily repaired and clipped back in place. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 35 MPH, the front passenger’s side A-pillar trim detached and flew onto the road. The contact stated that her husband was able to pull over and retrieve the A-pillar trim. In addition, the contact stated that air was leaking into the vehicle from the front passenger’s side windshield. The contact stated that the A-pillar trim was temporarily repaired and clipped back in place. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11595703
Recall Date: Jun 21, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the speedometer and RPM gauges were sticking. There was an abnormal ticking sound detected. While in gear, the speedometer and RPM were flashing on and off. The driver was unable to determine the speed of the vehicle while driving. The contact stated that several unknown warning lights were flashing on and off. The contact disconnected the battery. The contact cleaned the cables and terminals and replaced the battery. The vehicle started working as designed, but the failure recurred. The contact called the local dealer, who scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the speedometer and RPM gauges were sticking. There was an abnormal ticking sound detected. While in gear, the speedometer and RPM were flashing on and off. The driver was unable to determine the speed of the vehicle while driving. The contact stated that several unknown warning lights were flashing on and off. The contact disconnected the battery. The contact cleaned the cables and terminals and replaced the battery. The vehicle started working as designed, but the failure recurred. The contact called the local dealer, who scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the speedometer and RPM gauges were sticking. There was an abnormal ticking sound detected. While in gear, the speedometer and RPM were flashing on and off. The driver was unable to determine the speed of the vehicle while driving. The contact stated that several unknown warning lights were flashing on and off. The contact disconnected the battery. The contact cleaned the cables and terminals and replaced the battery. The vehicle started working as designed, but the failure recurred. The contact called the local dealer, who scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
Mfg Campaign: 11595779
Recall Date: Jun 21, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the seals on the driver’s and passenger’s sides of the front windshield had deteriorated. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the seals on the driver’s and passenger’s sides of the front windshield had deteriorated. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the seals on the driver’s and passenger’s sides of the front windshield had deteriorated. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
Mfg Campaign: 11595502
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the windshield rubber and trim cracked and detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the windshield rubber and trim cracked and detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the windshield rubber and trim cracked and detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available.
Mfg Campaign: 11595510
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 MPH, the A-pillar trims detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 MPH, the A-pillar trims detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 MPH, the A-pillar trims detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.
Mfg Campaign: 11595006
Recall Date: Jun 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury