Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Mfg Campaign: 11539325
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.
Mfg Campaign: 11539325
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Mfg Campaign: 11538633
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.
Mfg Campaign: 11538736
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving out of the driveway, the vehicle was running rough. The message stating that the engine was overheating was displayed. The vehicle was towed to an independent mechanic and was diagnosed with engine failure, caused by a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the engine failure. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was approximately 84,572.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving out of the driveway, the vehicle was running rough. The message stating that the engine was overheating was displayed. The vehicle was towed to an independent mechanic and was diagnosed with engine failure, caused by a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the engine failure. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was approximately 84,572.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving out of the driveway, the vehicle was running rough. The message stating that the engine was overheating was displayed. The vehicle was towed to an independent mechanic and was diagnosed with engine failure, caused by a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the engine failure. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was approximately 84,572.
Mfg Campaign: 11538427
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Corrective Action:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Additional Notes:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Mfg Campaign: 11538260
Recall Date: Aug 13, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Corrective Action:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Additional Notes:
After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.
Mfg Campaign: 11538260
Recall Date: Aug 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car began blowing large plume of white smoke out exhaust on startup around 100k miles. It was determined to be the internal coolant leak as described by NHSTA TSB 10218621. Quoted by dealer as over $4000 to repair. No warning lights have come on with the vehicle. Only thing that made me aware of this issues was the smoke coming out of vehicle.
Corrective Action:
Car began blowing large plume of white smoke out exhaust on startup around 100k miles. It was determined to be the internal coolant leak as described by NHSTA TSB 10218621. Quoted by dealer as over $4000 to repair. No warning lights have come on with the vehicle. Only thing that made me aware of this issues was the smoke coming out of vehicle.
Additional Notes:
Car began blowing large plume of white smoke out exhaust on startup around 100k miles. It was determined to be the internal coolant leak as described by NHSTA TSB 10218621. Quoted by dealer as over $4000 to repair. No warning lights have come on with the vehicle. Only thing that made me aware of this issues was the smoke coming out of vehicle.
Mfg Campaign: 11537745
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We found out on July 3, 2023 that the coolant level was low in the reservoir and the vehicle was stuttering. While doing research on the issue I found that there is a manufacturer defect in the engine short block on the 1.5L engine installed from 2017 to 2019 in the ford fusion and the ford escape. I also found a Customer Satisfaction Bulletin 21N12 that was sent out June 09, 2022 which extended the manufacturer’s warranty from 5 year 60,000 miles to 7 year 84,000 miles. Our 2018 ford escape fell out of those parameters, since we found the issue when the vehicle was at 88,000 miles.
Corrective Action:
We found out on July 3, 2023 that the coolant level was low in the reservoir and the vehicle was stuttering. While doing research on the issue I found that there is a manufacturer defect in the engine short block on the 1.5L engine installed from 2017 to 2019 in the ford fusion and the ford escape. I also found a Customer Satisfaction Bulletin 21N12 that was sent out June 09, 2022 which extended the manufacturer’s warranty from 5 year 60,000 miles to 7 year 84,000 miles. Our 2018 ford escape fell out of those parameters, since we found the issue when the vehicle was at 88,000 miles.
Additional Notes:
We found out on July 3, 2023 that the coolant level was low in the reservoir and the vehicle was stuttering. While doing research on the issue I found that there is a manufacturer defect in the engine short block on the 1.5L engine installed from 2017 to 2019 in the ford fusion and the ford escape. I also found a Customer Satisfaction Bulletin 21N12 that was sent out June 09, 2022 which extended the manufacturer’s warranty from 5 year 60,000 miles to 7 year 84,000 miles. Our 2018 ford escape fell out of those parameters, since we found the issue when the vehicle was at 88,000 miles.
Mfg Campaign: 11537789
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car has coolant intrusion problem where the coolant get into the cylinders so I have to top off the coolant after evey drive with a quart of coolant or so. Also there is white smoke coming out of the exhaust beside a faulty engine message that comes and goes on the dash.
Corrective Action:
My car has coolant intrusion problem where the coolant get into the cylinders so I have to top off the coolant after evey drive with a quart of coolant or so. Also there is white smoke coming out of the exhaust beside a faulty engine message that comes and goes on the dash.
Additional Notes:
My car has coolant intrusion problem where the coolant get into the cylinders so I have to top off the coolant after evey drive with a quart of coolant or so. Also there is white smoke coming out of the exhaust beside a faulty engine message that comes and goes on the dash.
Mfg Campaign: 11536645
Recall Date: Aug 5, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Mfg Campaign: 11536512
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.
Mfg Campaign: 11536512
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Mfg Campaign: 11536306
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Today, the shop I took my vehicle to for oil change and tire rotation, could not complete the tire rotation due to many lug nuts being swollen and unable to be reinstalled safely. I had to purchase seventeen new lug nuts costing several hundred dollars to make the vehicle safe again. This flaw in lug nut selection by Ford is widely known and this is not my first encounter with swollen lug nuts. Previously, I had a flat tire on a local highway. When I attempted to change the tire, the provided lug wrench would not fit the lugs. A wrecker was summoned and the driver was also not able to remove the lugs with any sockets he had. The vehicle needed to be towed to my Ford Dealer. Lug nuts were replaced at that time as well. My concern is the safety of the lug nuts since heating can caus them to swell and distort. Are they also being prematurely weakened due to inappropriate materials being used?
Corrective Action:
Today, the shop I took my vehicle to for oil change and tire rotation, could not complete the tire rotation due to many lug nuts being swollen and unable to be reinstalled safely. I had to purchase seventeen new lug nuts costing several hundred dollars to make the vehicle safe again. This flaw in lug nut selection by Ford is widely known and this is not my first encounter with swollen lug nuts. Previously, I had a flat tire on a local highway. When I attempted to change the tire, the provided lug wrench would not fit the lugs. A wrecker was summoned and the driver was also not able to remove the lugs with any sockets he had. The vehicle needed to be towed to my Ford Dealer. Lug nuts were replaced at that time as well. My concern is the safety of the lug nuts since heating can caus them to swell and distort. Are they also being prematurely weakened due to inappropriate materials being used?
Additional Notes:
Today, the shop I took my vehicle to for oil change and tire rotation, could not complete the tire rotation due to many lug nuts being swollen and unable to be reinstalled safely. I had to purchase seventeen new lug nuts costing several hundred dollars to make the vehicle safe again. This flaw in lug nut selection by Ford is widely known and this is not my first encounter with swollen lug nuts. Previously, I had a flat tire on a local highway. When I attempted to change the tire, the provided lug wrench would not fit the lugs. A wrecker was summoned and the driver was also not able to remove the lugs with any sockets he had. The vehicle needed to be towed to my Ford Dealer. Lug nuts were replaced at that time as well. My concern is the safety of the lug nuts since heating can caus them to swell and distort. Are they also being prematurely weakened due to inappropriate materials being used?
Mfg Campaign: 11536180
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Corrective Action:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Additional Notes:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Mfg Campaign: 11535462
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Corrective Action:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Additional Notes:
During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.
Mfg Campaign: 11535462
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT INTRUSION INTO CYLINDERS. AT LEAST NEW SHORT BLOCK NEEDED, IF NOT A LONG BLOCK ASSEMBLY..
Corrective Action:
COOLANT INTRUSION INTO CYLINDERS. AT LEAST NEW SHORT BLOCK NEEDED, IF NOT A LONG BLOCK ASSEMBLY..
Additional Notes:
COOLANT INTRUSION INTO CYLINDERS. AT LEAST NEW SHORT BLOCK NEEDED, IF NOT A LONG BLOCK ASSEMBLY..
Mfg Campaign: 11535529
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Mfg Campaign: 11535588
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cylinder and I would need a whole new engine costing approx $8000. Open research I'm finding out that Ford new about this faulty engine and still manufactured vehicles using this motor. Ford needs to honor a replacement for the faulty engine to make it right!
Corrective Action:
Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cylinder and I would need a whole new engine costing approx $8000. Open research I'm finding out that Ford new about this faulty engine and still manufactured vehicles using this motor. Ford needs to honor a replacement for the faulty engine to make it right!
Additional Notes:
Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cylinder and I would need a whole new engine costing approx $8000. Open research I'm finding out that Ford new about this faulty engine and still manufactured vehicles using this motor. Ford needs to honor a replacement for the faulty engine to make it right!
Mfg Campaign: 11534994
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and failed to accelerate as needed with the accelerator pedal depressed. The vehicle stalled but restarted after four attempts. The vehicle was taken a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and failed to accelerate as needed with the accelerator pedal depressed. The vehicle stalled but restarted after four attempts. The vehicle was taken a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and failed to accelerate as needed with the accelerator pedal depressed. The vehicle stalled but restarted after four attempts. The vehicle was taken a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Mfg Campaign: 11534892
Recall Date: Jul 27, 2023
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