Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
Mfg Campaign: 11542782
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Corrective Action:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Additional Notes:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Mfg Campaign: 11542339
Recall Date: Sep 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Corrective Action:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Additional Notes:
Shifts hard sometimes slamming into and out of gears causing car to jump. No warning lights torque converter replaced at 58000 miles. Less than two years later problem came back. It causes the car to jerk sometimes when it shifts and stutters at times as well causing the car to slow down. May someday stop with no warning causing a crash.
Mfg Campaign: 11542339
Recall Date: Sep 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Headgasket failed. Coolant is leaking into the cylinders. Repair requires complete engine replacement. After doing some questioning/investigating, it was revealed that this is a known problem with this vehicle and Ford is doing nothing to notify owners/compensate for this mechanical failure. The symptoms of this failure (misfires leading to improper engine behavior/failure to accelerate) are a significant safety issue.
Corrective Action:
Headgasket failed. Coolant is leaking into the cylinders. Repair requires complete engine replacement. After doing some questioning/investigating, it was revealed that this is a known problem with this vehicle and Ford is doing nothing to notify owners/compensate for this mechanical failure. The symptoms of this failure (misfires leading to improper engine behavior/failure to accelerate) are a significant safety issue.
Additional Notes:
Headgasket failed. Coolant is leaking into the cylinders. Repair requires complete engine replacement. After doing some questioning/investigating, it was revealed that this is a known problem with this vehicle and Ford is doing nothing to notify owners/compensate for this mechanical failure. The symptoms of this failure (misfires leading to improper engine behavior/failure to accelerate) are a significant safety issue.
Mfg Campaign: 11542156
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the auto Start/Stop feature was no longer operable. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 132,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the auto Start/Stop feature was no longer operable. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 132,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the auto Start/Stop feature was no longer operable. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 132,000.
Mfg Campaign: 11541962
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11541604
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.
Mfg Campaign: 11541604
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 35-37 MPH, the vehicle failed to shift into the intended gear, and was jerking significantly. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle was inspected for fluid leakage, but no issues were found. The contact stated that the failure had been recurring while driving. The contact stated that the vehicle was connected to an OBD reader, but no diagnostic codes were retrieved. The vehicle was taken to the dealer, where it was determined that the transmission needed to be repaired; however, the parts were on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair cost. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 35-37 MPH, the vehicle failed to shift into the intended gear, and was jerking significantly. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle was inspected for fluid leakage, but no issues were found. The contact stated that the failure had been recurring while driving. The contact stated that the vehicle was connected to an OBD reader, but no diagnostic codes were retrieved. The vehicle was taken to the dealer, where it was determined that the transmission needed to be repaired; however, the parts were on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair cost. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 35-37 MPH, the vehicle failed to shift into the intended gear, and was jerking significantly. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle was inspected for fluid leakage, but no issues were found. The contact stated that the failure had been recurring while driving. The contact stated that the vehicle was connected to an OBD reader, but no diagnostic codes were retrieved. The vehicle was taken to the dealer, where it was determined that the transmission needed to be repaired; however, the parts were on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair cost. The failure mileage was approximately 69,000.
Mfg Campaign: 11541683
Recall Date: Aug 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking in engine making car not Start and getting stranded
Corrective Action:
Coolant leaking in engine making car not Start and getting stranded
Additional Notes:
Coolant leaking in engine making car not Start and getting stranded
Mfg Campaign: 11541404
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Mfg Campaign: 11541456
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Mfg Campaign: 11541456
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into engine block which caused rough idling and overheating. Potential for vehicle to start on fire. Engine has to be replaced.
Corrective Action:
Coolant intrusion into engine block which caused rough idling and overheating. Potential for vehicle to start on fire. Engine has to be replaced.
Additional Notes:
Coolant intrusion into engine block which caused rough idling and overheating. Potential for vehicle to start on fire. Engine has to be replaced.
Mfg Campaign: 11541475
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Corrective Action:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Additional Notes:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Mfg Campaign: 11541496
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Corrective Action:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Additional Notes:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Mfg Campaign: 11541496
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Corrective Action:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Additional Notes:
What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.
Mfg Campaign: 11541496
Recall Date: Aug 29, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot” was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot” was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot” was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.
Mfg Campaign: 11540514
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Mfg Campaign: 11540516
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.
Mfg Campaign: 11540516
Recall Date: Aug 24, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.
Mfg Campaign: 11539810
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Escape started out with a flashing engine light. Code said was coil #2. Overheated because didnt realize was using coolant. We changed the coils and spark plugs. Engine light went off and continued to keep an eye on the coolant. Engine light came back on next day. Noticed it not wanting to start and was having to fill coolant up frequently. Then noticed the lag when accelerating. Finally wouldn't start at all. Took it to the dealership and they said the coolant was leaking into the second cylinder and I need a new engine. The extended warranty is out (118,880 miles) so I'm not able to get it fixed. I'm still paying on the car.
Corrective Action:
My 2018 Ford Escape started out with a flashing engine light. Code said was coil #2. Overheated because didnt realize was using coolant. We changed the coils and spark plugs. Engine light went off and continued to keep an eye on the coolant. Engine light came back on next day. Noticed it not wanting to start and was having to fill coolant up frequently. Then noticed the lag when accelerating. Finally wouldn't start at all. Took it to the dealership and they said the coolant was leaking into the second cylinder and I need a new engine. The extended warranty is out (118,880 miles) so I'm not able to get it fixed. I'm still paying on the car.
Additional Notes:
My 2018 Ford Escape started out with a flashing engine light. Code said was coil #2. Overheated because didnt realize was using coolant. We changed the coils and spark plugs. Engine light went off and continued to keep an eye on the coolant. Engine light came back on next day. Noticed it not wanting to start and was having to fill coolant up frequently. Then noticed the lag when accelerating. Finally wouldn't start at all. Took it to the dealership and they said the coolant was leaking into the second cylinder and I need a new engine. The extended warranty is out (118,880 miles) so I'm not able to get it fixed. I'm still paying on the car.
Mfg Campaign: 11539953
Recall Date: Aug 21, 2023
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