Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the driver's side door failed to shut completely. While exiting the vehicle, the door continuously poked her lower leg. There were no warning lights illuminated. Upon exiting the driver's side door, the contact was poked on her leg. The contact sustained injuries to the calf muscle and was cut. The contact was taken to the emergency room, where her leg was stitched up. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the driver's side door failed to shut completely. While exiting the vehicle, the door continuously poked her lower leg. There were no warning lights illuminated. Upon exiting the driver's side door, the contact was poked on her leg. The contact sustained injuries to the calf muscle and was cut. The contact was taken to the emergency room, where her leg was stitched up. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the driver's side door failed to shut completely. While exiting the vehicle, the door continuously poked her lower leg. There were no warning lights illuminated. Upon exiting the driver's side door, the contact was poked on her leg. The contact sustained injuries to the calf muscle and was cut. The contact was taken to the emergency room, where her leg was stitched up. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 36,000.
Mfg Campaign: 11544485
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.
Corrective Action:
My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.
Additional Notes:
My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.
Mfg Campaign: 11544633
Recall Date: Sep 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was having issues where my car was getting a code that there was an engine misfire occurring (PO302 code). I took it to multiple shops and nobody could figure out the problem. After extensive testing they finally figured out that there is coolant leaking onto my engine. I now have to repair basically half my engine and I have only had the car for 52,000 miles (5 years).
Corrective Action:
I was having issues where my car was getting a code that there was an engine misfire occurring (PO302 code). I took it to multiple shops and nobody could figure out the problem. After extensive testing they finally figured out that there is coolant leaking onto my engine. I now have to repair basically half my engine and I have only had the car for 52,000 miles (5 years).
Additional Notes:
I was having issues where my car was getting a code that there was an engine misfire occurring (PO302 code). I took it to multiple shops and nobody could figure out the problem. After extensive testing they finally figured out that there is coolant leaking onto my engine. I now have to repair basically half my engine and I have only had the car for 52,000 miles (5 years).
Mfg Campaign: 11544010
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car began running rough at initial start after a thunderstorm but subsided within a minute or two and was running normally. Car continued to run normally but check engine light came on. Took to the dealership who said that coolant had intruded into the engine, an engine assembly replacement was needed, and the replacement cost would be close to $12,000. The vehicle had 77,144 miles at the time. Due to being out of warranty, we would incur the total cost of repairs. This issue appears to be related to recall 17S09 but our vehicle has 0 unrepaired recalls.
Corrective Action:
Car began running rough at initial start after a thunderstorm but subsided within a minute or two and was running normally. Car continued to run normally but check engine light came on. Took to the dealership who said that coolant had intruded into the engine, an engine assembly replacement was needed, and the replacement cost would be close to $12,000. The vehicle had 77,144 miles at the time. Due to being out of warranty, we would incur the total cost of repairs. This issue appears to be related to recall 17S09 but our vehicle has 0 unrepaired recalls.
Additional Notes:
Car began running rough at initial start after a thunderstorm but subsided within a minute or two and was running normally. Car continued to run normally but check engine light came on. Took to the dealership who said that coolant had intruded into the engine, an engine assembly replacement was needed, and the replacement cost would be close to $12,000. The vehicle had 77,144 miles at the time. Due to being out of warranty, we would incur the total cost of repairs. This issue appears to be related to recall 17S09 but our vehicle has 0 unrepaired recalls.
Mfg Campaign: 11544045
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Mfg Campaign: 11544126
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an unknown speed, the vehicle failed to accelerate properly; however, the vehicle jolted while reversing. The transmission warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact there was a delay in the drive train, and that the engine had internal damages. The contact stated that the engine was replaced prior to the failure by the local dealer. The mechanic recommended that the engine be rebuilt. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Mfg Campaign: 11544126
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine cut out in middle of street right after turned on. Engine also overheated on highway. Garage says it's because of a leaked coolant into the engine causing a misfire.
Corrective Action:
Engine cut out in middle of street right after turned on. Engine also overheated on highway. Garage says it's because of a leaked coolant into the engine causing a misfire.
Additional Notes:
Engine cut out in middle of street right after turned on. Engine also overheated on highway. Garage says it's because of a leaked coolant into the engine causing a misfire.
Mfg Campaign: 11544138
Recall Date: Sep 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinders causing head gasket failure. Needing replacement of block due to known issue with Ford 1.5 ecobost engine. TSB 20-2100
Corrective Action:
Coolant intrusion into cylinders causing head gasket failure. Needing replacement of block due to known issue with Ford 1.5 ecobost engine. TSB 20-2100
Additional Notes:
Coolant intrusion into cylinders causing head gasket failure. Needing replacement of block due to known issue with Ford 1.5 ecobost engine. TSB 20-2100
Mfg Campaign: 11543834
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Corrective Action:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Additional Notes:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Mfg Campaign: 11543979
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Corrective Action:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Additional Notes:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Mfg Campaign: 11543979
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Corrective Action:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Additional Notes:
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Mfg Campaign: 11543979
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This auto engine has burned significant oil from day 1. About a quart for every 800 miles. It burns oil as evidenced by heavy carbon deposits in the the tailpipe. Dealer has no explanation or suggestions from either themselves or the manufacturer to resolve the problem. Nor has taken any action to resolve.
Corrective Action:
This auto engine has burned significant oil from day 1. About a quart for every 800 miles. It burns oil as evidenced by heavy carbon deposits in the the tailpipe. Dealer has no explanation or suggestions from either themselves or the manufacturer to resolve the problem. Nor has taken any action to resolve.
Additional Notes:
This auto engine has burned significant oil from day 1. About a quart for every 800 miles. It burns oil as evidenced by heavy carbon deposits in the the tailpipe. Dealer has no explanation or suggestions from either themselves or the manufacturer to resolve the problem. Nor has taken any action to resolve.
Mfg Campaign: 11543727
Recall Date: Sep 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 ford escape over heated while I was on the highway. I had almost no coolant. The temp gage never moved. It never indicated there was a problem. There was never evidence there was even a leak. I have a coworker who also began having issues with her 2015 ford escape. Her check engine light began to blink when she turned corners. Her vehicle is under warranty and the engine is being replaced because coolant was leaking into the engine which seems to be happening to a lot of these vehicles. I am adding coolant a few times a week. I can't even afford to put it in the shop to get a proper diagnosis I have kept up on oil changes and also had the spark plugs replaced but the leak hasn't been found and I was told by a mechanic at a shop that it looks like my #3 spark plug was a little wet. I get a misfire at start of car
Corrective Action:
My 2018 ford escape over heated while I was on the highway. I had almost no coolant. The temp gage never moved. It never indicated there was a problem. There was never evidence there was even a leak. I have a coworker who also began having issues with her 2015 ford escape. Her check engine light began to blink when she turned corners. Her vehicle is under warranty and the engine is being replaced because coolant was leaking into the engine which seems to be happening to a lot of these vehicles. I am adding coolant a few times a week. I can't even afford to put it in the shop to get a proper diagnosis I have kept up on oil changes and also had the spark plugs replaced but the leak hasn't been found and I was told by a mechanic at a shop that it looks like my #3 spark plug was a little wet. I get a misfire at start of car
Additional Notes:
My 2018 ford escape over heated while I was on the highway. I had almost no coolant. The temp gage never moved. It never indicated there was a problem. There was never evidence there was even a leak. I have a coworker who also began having issues with her 2015 ford escape. Her check engine light began to blink when she turned corners. Her vehicle is under warranty and the engine is being replaced because coolant was leaking into the engine which seems to be happening to a lot of these vehicles. I am adding coolant a few times a week. I can't even afford to put it in the shop to get a proper diagnosis I have kept up on oil changes and also had the spark plugs replaced but the leak hasn't been found and I was told by a mechanic at a shop that it looks like my #3 spark plug was a little wet. I get a misfire at start of car
Mfg Campaign: 11543569
Recall Date: Sep 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle has 45655 miles on it. Vehicle idled rough at start on 9-5-23. Upon driving at highway speeds check engine light illuminated. Vehicle was taken to repair shop the next day and was found to have coolant in the engine block and no coolant in the reservoir. No other engine lights are on no indicator for temp and temp was in the normal range.
Corrective Action:
Vehicle has 45655 miles on it. Vehicle idled rough at start on 9-5-23. Upon driving at highway speeds check engine light illuminated. Vehicle was taken to repair shop the next day and was found to have coolant in the engine block and no coolant in the reservoir. No other engine lights are on no indicator for temp and temp was in the normal range.
Additional Notes:
Vehicle has 45655 miles on it. Vehicle idled rough at start on 9-5-23. Upon driving at highway speeds check engine light illuminated. Vehicle was taken to repair shop the next day and was found to have coolant in the engine block and no coolant in the reservoir. No other engine lights are on no indicator for temp and temp was in the normal range.
Mfg Campaign: 11543422
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I drove about 20 minutes to an eating establishment. Left the establishment after about an hour and a half. Got into my car. It would not shift into gear. The shifter moved., but not into gear. No reverse. No drive. No neutral. I called triple a. The arrived in 45 minutes. The gentleman went into my car after telling him what happened. He came back to me and told his tow truck can’t tow my car. They need a truck with a special tool to be able to pull my vehicle out. Since it wouldn’t go into neutral. He did not have that on his truck. I waited for 4 hours. Still no tow truck. I then realized that I had road side assistance with Ford. I called them. I told the gentleman my situation including what the previous tow company told me. He called me back in 20 minutes. Said he found a tow truck. He wouldn’t be able to get there for and hour and half to 2 hours. The tow company towed it to jannell ford in Hanover, Massachusetts. On Monday Jannell called me. They said since I didn’t have an appointment it’s gonna be a while before we can look at it. Through out the 3 weeks they kept in touch with me and were talking about a new transmission. Finally it was my turn for my vehicle to be looked at. And it went into gear. There were no repairs made. I brought my car to a transmission place. He could not recreate what happened. But he did tell me it would happen again. It’s a matter of time. This is the third time I have brought my vehicle involving transmission issues. The first time was June 30, 2021. Torque converter was replaced 2nd time April 12, 2022 Te problem I have now happened July 24, 2023.
Corrective Action:
I drove about 20 minutes to an eating establishment. Left the establishment after about an hour and a half. Got into my car. It would not shift into gear. The shifter moved., but not into gear. No reverse. No drive. No neutral. I called triple a. The arrived in 45 minutes. The gentleman went into my car after telling him what happened. He came back to me and told his tow truck can’t tow my car. They need a truck with a special tool to be able to pull my vehicle out. Since it wouldn’t go into neutral. He did not have that on his truck. I waited for 4 hours. Still no tow truck. I then realized that I had road side assistance with Ford. I called them. I told the gentleman my situation including what the previous tow company told me. He called me back in 20 minutes. Said he found a tow truck. He wouldn’t be able to get there for and hour and half to 2 hours. The tow company towed it to jannell ford in Hanover, Massachusetts. On Monday Jannell called me. They said since I didn’t have an appointment it’s gonna be a while before we can look at it. Through out the 3 weeks they kept in touch with me and were talking about a new transmission. Finally it was my turn for my vehicle to be looked at. And it went into gear. There were no repairs made. I brought my car to a transmission place. He could not recreate what happened. But he did tell me it would happen again. It’s a matter of time. This is the third time I have brought my vehicle involving transmission issues. The first time was June 30, 2021. Torque converter was replaced 2nd time April 12, 2022 Te problem I have now happened July 24, 2023.
Additional Notes:
I drove about 20 minutes to an eating establishment. Left the establishment after about an hour and a half. Got into my car. It would not shift into gear. The shifter moved., but not into gear. No reverse. No drive. No neutral. I called triple a. The arrived in 45 minutes. The gentleman went into my car after telling him what happened. He came back to me and told his tow truck can’t tow my car. They need a truck with a special tool to be able to pull my vehicle out. Since it wouldn’t go into neutral. He did not have that on his truck. I waited for 4 hours. Still no tow truck. I then realized that I had road side assistance with Ford. I called them. I told the gentleman my situation including what the previous tow company told me. He called me back in 20 minutes. Said he found a tow truck. He wouldn’t be able to get there for and hour and half to 2 hours. The tow company towed it to jannell ford in Hanover, Massachusetts. On Monday Jannell called me. They said since I didn’t have an appointment it’s gonna be a while before we can look at it. Through out the 3 weeks they kept in touch with me and were talking about a new transmission. Finally it was my turn for my vehicle to be looked at. And it went into gear. There were no repairs made. I brought my car to a transmission place. He could not recreate what happened. But he did tell me it would happen again. It’s a matter of time. This is the third time I have brought my vehicle involving transmission issues. The first time was June 30, 2021. Torque converter was replaced 2nd time April 12, 2022 Te problem I have now happened July 24, 2023.
Mfg Campaign: 11543430
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Last week, I noticed that my vehicle was not driving the same. It was like jerking a little. I called and made an appointment with Ford service department. They did a diagnostic and said coolant was leaking into the engine. The car has a little over 72,000 miles on it. I looked at saw other Escapes had the same problem. I am writing to add to other complaints concerning the engine. Thank you.
Corrective Action:
Last week, I noticed that my vehicle was not driving the same. It was like jerking a little. I called and made an appointment with Ford service department. They did a diagnostic and said coolant was leaking into the engine. The car has a little over 72,000 miles on it. I looked at saw other Escapes had the same problem. I am writing to add to other complaints concerning the engine. Thank you.
Additional Notes:
Last week, I noticed that my vehicle was not driving the same. It was like jerking a little. I called and made an appointment with Ford service department. They did a diagnostic and said coolant was leaking into the engine. The car has a little over 72,000 miles on it. I looked at saw other Escapes had the same problem. I am writing to add to other complaints concerning the engine. Thank you.
Mfg Campaign: 11543441
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11542841
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Mfg Campaign: 11543003
Recall Date: Sep 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Corrective Action:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Additional Notes:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Mfg Campaign: 11542746
Recall Date: Sep 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Corrective Action:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Additional Notes:
On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.
Mfg Campaign: 11542746
Recall Date: Sep 5, 2023
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