Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon start up, the vehicle started to shake, and the contact noticed a cloud of white smoke coming from the exhaust. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that ignition coil and spark plugs had failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that upon start up, the vehicle started to shake, and the check engine warning light illuminated. The contact then noticed that a cloud of white smoke came from the exhaust. The vehicle was then towed to the dealer where it was diagnosed that the head gasket leaked oil and coolant had leaked into the engine cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact stated that upon research, he noticed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall or the Customer Satisfaction Program: 21N12. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 50,000.
Mfg Campaign: 11531894
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 40 MPH, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was steered to the side of the road and shut off. The vehicle was able to restart after several attempts. The vehicle was taken to a dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 134,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 40 MPH, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was steered to the side of the road and shut off. The vehicle was able to restart after several attempts. The vehicle was taken to a dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 134,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 40 MPH, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was steered to the side of the road and shut off. The vehicle was able to restart after several attempts. The vehicle was taken to a dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 134,000.
Mfg Campaign: 11531629
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My wife was stopping for gas, the car stopped running as she was pulling into the station. I had to have it towed to our dealer. She leaves for work at 4:30am and we are fortunate it didn’t happen on the road. I was told by the dealer that antifreeze had leaked into oil causing extensive damage to the engine. This is problem Ford has known about for years but refuses to accept responsibility for the issue. They said I would need to pay $8500 for the repairs while knowing it is their issue. I am in end stage renal failure and to not have a vehicle to get to the dialysis center or kidney doctor. I don’t think Ford understands how dangerous this situation is.
Corrective Action:
My wife was stopping for gas, the car stopped running as she was pulling into the station. I had to have it towed to our dealer. She leaves for work at 4:30am and we are fortunate it didn’t happen on the road. I was told by the dealer that antifreeze had leaked into oil causing extensive damage to the engine. This is problem Ford has known about for years but refuses to accept responsibility for the issue. They said I would need to pay $8500 for the repairs while knowing it is their issue. I am in end stage renal failure and to not have a vehicle to get to the dialysis center or kidney doctor. I don’t think Ford understands how dangerous this situation is.
Additional Notes:
My wife was stopping for gas, the car stopped running as she was pulling into the station. I had to have it towed to our dealer. She leaves for work at 4:30am and we are fortunate it didn’t happen on the road. I was told by the dealer that antifreeze had leaked into oil causing extensive damage to the engine. This is problem Ford has known about for years but refuses to accept responsibility for the issue. They said I would need to pay $8500 for the repairs while knowing it is their issue. I am in end stage renal failure and to not have a vehicle to get to the dialysis center or kidney doctor. I don’t think Ford understands how dangerous this situation is.
Mfg Campaign: 11531631
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.
Corrective Action:
Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.
Additional Notes:
Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.
Mfg Campaign: 11531324
Recall Date: Jul 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2018 Ford Escape with a 1.5L EcoBoost engine. The vehicle was purchased new. It experienced catastrophic engine failure in June 2023 with 86,286 miles on the original engine. With very little warning, the car began running rough, the "Check Engine" light came on, it lost power and it began billowing white smoke. The vehicle was transported via flatbed to a Ford dealership. In accordance with TSB 22-2322, the shop performed diagnostic testing and found coolant intrusion in cylinder 2. My vehicle was one of three in their shop with "blown" engines just that day. This dealership is reported to have serviced between 400-500 vehicles with the same type of engine failure. My research into this issue has uncovered an alarming rate of EcoBoost failures and generated serious safety concerns. Specifically: - Coolant intrusion can cause engines to overheat, causing automobiles to catch fire. (potential deadly consequence) - Sudden loss of power/acceleration. Engine failures while in traffic are a hazard to the driver, passengers and adjacent motorists (again, with potentially deadly consequences) The Ford dealership informed me that vehicle owners with less than 84,000 miles are being offered short block replacement under an extended Ford Motor Co warranty. Furthermore, some Ford owners are being offered financial assistance for repair if they are considered "loyal." In my case, I was refused financial assistance. Despite its otherwise good condition, I am undecided on whether I will repair the vehicle. I believe the existence of an extended engine warranty and the fact that multiple TSBs have been issued on these engines constitutes admission on the part of Ford that it is responsible for the extraordinary rate of EcoBoost engine failures. I believe these engines pose an inherent safety risk to drivers, their passengers and the public. I urge NHTSB to order a recall of the affected engines.
Corrective Action:
I own a 2018 Ford Escape with a 1.5L EcoBoost engine. The vehicle was purchased new. It experienced catastrophic engine failure in June 2023 with 86,286 miles on the original engine. With very little warning, the car began running rough, the "Check Engine" light came on, it lost power and it began billowing white smoke. The vehicle was transported via flatbed to a Ford dealership. In accordance with TSB 22-2322, the shop performed diagnostic testing and found coolant intrusion in cylinder 2. My vehicle was one of three in their shop with "blown" engines just that day. This dealership is reported to have serviced between 400-500 vehicles with the same type of engine failure. My research into this issue has uncovered an alarming rate of EcoBoost failures and generated serious safety concerns. Specifically: - Coolant intrusion can cause engines to overheat, causing automobiles to catch fire. (potential deadly consequence) - Sudden loss of power/acceleration. Engine failures while in traffic are a hazard to the driver, passengers and adjacent motorists (again, with potentially deadly consequences) The Ford dealership informed me that vehicle owners with less than 84,000 miles are being offered short block replacement under an extended Ford Motor Co warranty. Furthermore, some Ford owners are being offered financial assistance for repair if they are considered "loyal." In my case, I was refused financial assistance. Despite its otherwise good condition, I am undecided on whether I will repair the vehicle. I believe the existence of an extended engine warranty and the fact that multiple TSBs have been issued on these engines constitutes admission on the part of Ford that it is responsible for the extraordinary rate of EcoBoost engine failures. I believe these engines pose an inherent safety risk to drivers, their passengers and the public. I urge NHTSB to order a recall of the affected engines.
Additional Notes:
I own a 2018 Ford Escape with a 1.5L EcoBoost engine. The vehicle was purchased new. It experienced catastrophic engine failure in June 2023 with 86,286 miles on the original engine. With very little warning, the car began running rough, the "Check Engine" light came on, it lost power and it began billowing white smoke. The vehicle was transported via flatbed to a Ford dealership. In accordance with TSB 22-2322, the shop performed diagnostic testing and found coolant intrusion in cylinder 2. My vehicle was one of three in their shop with "blown" engines just that day. This dealership is reported to have serviced between 400-500 vehicles with the same type of engine failure. My research into this issue has uncovered an alarming rate of EcoBoost failures and generated serious safety concerns. Specifically: - Coolant intrusion can cause engines to overheat, causing automobiles to catch fire. (potential deadly consequence) - Sudden loss of power/acceleration. Engine failures while in traffic are a hazard to the driver, passengers and adjacent motorists (again, with potentially deadly consequences) The Ford dealership informed me that vehicle owners with less than 84,000 miles are being offered short block replacement under an extended Ford Motor Co warranty. Furthermore, some Ford owners are being offered financial assistance for repair if they are considered "loyal." In my case, I was refused financial assistance. Despite its otherwise good condition, I am undecided on whether I will repair the vehicle. I believe the existence of an extended engine warranty and the fact that multiple TSBs have been issued on these engines constitutes admission on the part of Ford that it is responsible for the extraordinary rate of EcoBoost engine failures. I believe these engines pose an inherent safety risk to drivers, their passengers and the public. I urge NHTSB to order a recall of the affected engines.
Mfg Campaign: 11531440
Recall Date: Jul 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started overheating with the high-engine temperature warning light illuminated. The contact was able to pull over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that the head gasket and the water pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the warranty had expired and did not provide any additional assistance. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started overheating with the high-engine temperature warning light illuminated. The contact was able to pull over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that the head gasket and the water pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the warranty had expired and did not provide any additional assistance. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started overheating with the high-engine temperature warning light illuminated. The contact was able to pull over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and the contact was informed that the head gasket and the water pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the warranty had expired and did not provide any additional assistance. The failure mileage was 82,000.
Mfg Campaign: 11530973
Recall Date: Jul 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford is casting faulty engine blocks and is not being forced to own the repair costs associated with putting in new engines. It's a safety hazard. My vehicle overheated and would not do over 20mph in traffic.
Corrective Action:
Ford is casting faulty engine blocks and is not being forced to own the repair costs associated with putting in new engines. It's a safety hazard. My vehicle overheated and would not do over 20mph in traffic.
Additional Notes:
Ford is casting faulty engine blocks and is not being forced to own the repair costs associated with putting in new engines. It's a safety hazard. My vehicle overheated and would not do over 20mph in traffic.
Mfg Campaign: 11530407
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Escape with 1.5L Turbo engine was diagnosed with coolant Intrusion into the cylinder bores. Wife states engine stalled out at busy intersection and was able to restart engine and barely get home. Next day engine would not even crank over. Towed vehicle to Ford dealership and it was diagnosed as coolant Intrusion into cylinder bores. Dealer says we need a new engine. The cost is $9400. Not even a year ago campaign 19B37 and 21N12 letter send to me but dealership said all was good. Well, it's not good and my wife could have been in a serious accident due to vehicle stalling out. I am getting the repairs done at an independent repair shop now but looking for some compensation for these repairs that Ford Motor Company has declined. How can you help me in this case?
Corrective Action:
My 2018 Ford Escape with 1.5L Turbo engine was diagnosed with coolant Intrusion into the cylinder bores. Wife states engine stalled out at busy intersection and was able to restart engine and barely get home. Next day engine would not even crank over. Towed vehicle to Ford dealership and it was diagnosed as coolant Intrusion into cylinder bores. Dealer says we need a new engine. The cost is $9400. Not even a year ago campaign 19B37 and 21N12 letter send to me but dealership said all was good. Well, it's not good and my wife could have been in a serious accident due to vehicle stalling out. I am getting the repairs done at an independent repair shop now but looking for some compensation for these repairs that Ford Motor Company has declined. How can you help me in this case?
Additional Notes:
My 2018 Ford Escape with 1.5L Turbo engine was diagnosed with coolant Intrusion into the cylinder bores. Wife states engine stalled out at busy intersection and was able to restart engine and barely get home. Next day engine would not even crank over. Towed vehicle to Ford dealership and it was diagnosed as coolant Intrusion into cylinder bores. Dealer says we need a new engine. The cost is $9400. Not even a year ago campaign 19B37 and 21N12 letter send to me but dealership said all was good. Well, it's not good and my wife could have been in a serious accident due to vehicle stalling out. I am getting the repairs done at an independent repair shop now but looking for some compensation for these repairs that Ford Motor Company has declined. How can you help me in this case?
Mfg Campaign: 11530409
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, he heard an abnormally loud sound coming from the engine compartment. While continuing to drive the vehicle, the sound dissipated, but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who determined inconclusively that the flexplate and torque converter needed to be replaced. The vehicle is repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,500. The contact is requesting reimbursement for repairs made to the vehicle.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, he heard an abnormally loud sound coming from the engine compartment. While continuing to drive the vehicle, the sound dissipated, but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who determined inconclusively that the flexplate and torque converter needed to be replaced. The vehicle is repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,500. The contact is requesting reimbursement for repairs made to the vehicle.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, he heard an abnormally loud sound coming from the engine compartment. While continuing to drive the vehicle, the sound dissipated, but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who determined inconclusively that the flexplate and torque converter needed to be replaced. The vehicle is repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,500. The contact is requesting reimbursement for repairs made to the vehicle.
Mfg Campaign: 11529585
Recall Date: Jun 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
With 53,000 miles, this vehicle was brought in 5/6/2021 to address recall 19B37 (reprogram powertrain control module due to coolant intrusion into the cylinder bores). The recall was performed at this time. At this time, this was my company car (leased by Cardinal Health and managed through Element Fleet). I purchased the vehicle in April of 2022. I never received any additional information from Ford regarding this recall or the issue with the coolant. My company confirmed they never received any further information about this issue either. With 96,000 miles, I began having issues with the vehicle on May of 2023. The engine ran "rough" and was louder than usual. The "Engine Fault Service Now" light then appeared, so I brought it to a local shop and they replaced the spark plugs. The vehicle ran somewhat better for a couple of days, but was still a little louder than usual. In early June of 2023, the "Engine Fault Service Now" light came on again. I brought it to NAPA auto parts to run a diagnostic test. Nothing came up, but they noticed the coolant was low, so we filled the coolant and scheduled an appt with Ford dealer. Less than a week later, the flashing engine light came on, so I stopped driving it and had it towed to the Ford Dealer. They diagnosed it as a coolant intrusion in cylinder 3 and said it needs a new short block engine. The repairs are approx $8,000 so they directed me to Ford and told me to reference Customer Satisfaction Program 21NI2. I was told that the limitations to this program were that it had to be fixed prior to November 2022 or the vehicle had to have 84,000 miles or less. Because my vehicle didn't fit this criteria, I received no assistance. Ford was aware of this problem and is doing nothing to about it. They are allowing owners to drive a vehicle under potentially dangerous circumstances, and then are holding the owner accountable for the repairs.
Corrective Action:
With 53,000 miles, this vehicle was brought in 5/6/2021 to address recall 19B37 (reprogram powertrain control module due to coolant intrusion into the cylinder bores). The recall was performed at this time. At this time, this was my company car (leased by Cardinal Health and managed through Element Fleet). I purchased the vehicle in April of 2022. I never received any additional information from Ford regarding this recall or the issue with the coolant. My company confirmed they never received any further information about this issue either. With 96,000 miles, I began having issues with the vehicle on May of 2023. The engine ran "rough" and was louder than usual. The "Engine Fault Service Now" light then appeared, so I brought it to a local shop and they replaced the spark plugs. The vehicle ran somewhat better for a couple of days, but was still a little louder than usual. In early June of 2023, the "Engine Fault Service Now" light came on again. I brought it to NAPA auto parts to run a diagnostic test. Nothing came up, but they noticed the coolant was low, so we filled the coolant and scheduled an appt with Ford dealer. Less than a week later, the flashing engine light came on, so I stopped driving it and had it towed to the Ford Dealer. They diagnosed it as a coolant intrusion in cylinder 3 and said it needs a new short block engine. The repairs are approx $8,000 so they directed me to Ford and told me to reference Customer Satisfaction Program 21NI2. I was told that the limitations to this program were that it had to be fixed prior to November 2022 or the vehicle had to have 84,000 miles or less. Because my vehicle didn't fit this criteria, I received no assistance. Ford was aware of this problem and is doing nothing to about it. They are allowing owners to drive a vehicle under potentially dangerous circumstances, and then are holding the owner accountable for the repairs.
Additional Notes:
With 53,000 miles, this vehicle was brought in 5/6/2021 to address recall 19B37 (reprogram powertrain control module due to coolant intrusion into the cylinder bores). The recall was performed at this time. At this time, this was my company car (leased by Cardinal Health and managed through Element Fleet). I purchased the vehicle in April of 2022. I never received any additional information from Ford regarding this recall or the issue with the coolant. My company confirmed they never received any further information about this issue either. With 96,000 miles, I began having issues with the vehicle on May of 2023. The engine ran "rough" and was louder than usual. The "Engine Fault Service Now" light then appeared, so I brought it to a local shop and they replaced the spark plugs. The vehicle ran somewhat better for a couple of days, but was still a little louder than usual. In early June of 2023, the "Engine Fault Service Now" light came on again. I brought it to NAPA auto parts to run a diagnostic test. Nothing came up, but they noticed the coolant was low, so we filled the coolant and scheduled an appt with Ford dealer. Less than a week later, the flashing engine light came on, so I stopped driving it and had it towed to the Ford Dealer. They diagnosed it as a coolant intrusion in cylinder 3 and said it needs a new short block engine. The repairs are approx $8,000 so they directed me to Ford and told me to reference Customer Satisfaction Program 21NI2. I was told that the limitations to this program were that it had to be fixed prior to November 2022 or the vehicle had to have 84,000 miles or less. Because my vehicle didn't fit this criteria, I received no assistance. Ford was aware of this problem and is doing nothing to about it. They are allowing owners to drive a vehicle under potentially dangerous circumstances, and then are holding the owner accountable for the repairs.
Mfg Campaign: 11529265
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Going south bound on interstate 81 in Winchester Va. The engine check light came on and the engine started to miss and lose power, and the engine was vibrating really bad. I was able to get the car to the side of the road and got the car to the dealer on 5/16/2023 where they checked it out. I was advised it needed a new engine. The electrode on spark plug 2 rusted off from the block as a result of a crack in block. They replaced the engine
Corrective Action:
Going south bound on interstate 81 in Winchester Va. The engine check light came on and the engine started to miss and lose power, and the engine was vibrating really bad. I was able to get the car to the side of the road and got the car to the dealer on 5/16/2023 where they checked it out. I was advised it needed a new engine. The electrode on spark plug 2 rusted off from the block as a result of a crack in block. They replaced the engine
Additional Notes:
Going south bound on interstate 81 in Winchester Va. The engine check light came on and the engine started to miss and lose power, and the engine was vibrating really bad. I was able to get the car to the side of the road and got the car to the dealer on 5/16/2023 where they checked it out. I was advised it needed a new engine. The electrode on spark plug 2 rusted off from the block as a result of a crack in block. They replaced the engine
Mfg Campaign: 11528996
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We bought a 2018 Ford Escape 1.5 ecoboost. It was a one time owner. It had about 60,000 miles on it when we got it from a dealership in Montgomery AL. We drove the car for almost 2 months with no problems. All of a sudden out of no where it started leaking coolant. And taking it to the dealership it said it was running hot and popped up a message on the dash that said “high engine temperature drive safely”. The dealership replaced the engine under some kind of warranty with Ford, but I received my vehicle back unfixed. We have two young children and no vehicle to replace it. We are paying nearly 19,000 dollars for the car that we can not drive. $498 a month and $161 insurance a month. The prices to fix these Ford vehicles is outrages and money some people do not have. It is very unfair, and the Ford service departments know exactly what is going on with these vehicles. They are quick to diagnose the problem and they claim “the motors are garbage” so that tells me it a manufactured problem with the vehicles. So the people are supposed to struggle to pay for a vehicle that no longer works unless they find $6,000+ laying around. This needs to be fixed asap. You see all of these recalls on airbags and seat belts when this attempt to recall there’s certain ford vehicles have been going on for about 3-4 years and nothing has been done. It’s time for ford to stand up to their actions instead of continuing to put families out of vehicles. Some families depend on that ONE vehicle.
Corrective Action:
We bought a 2018 Ford Escape 1.5 ecoboost. It was a one time owner. It had about 60,000 miles on it when we got it from a dealership in Montgomery AL. We drove the car for almost 2 months with no problems. All of a sudden out of no where it started leaking coolant. And taking it to the dealership it said it was running hot and popped up a message on the dash that said “high engine temperature drive safely”. The dealership replaced the engine under some kind of warranty with Ford, but I received my vehicle back unfixed. We have two young children and no vehicle to replace it. We are paying nearly 19,000 dollars for the car that we can not drive. $498 a month and $161 insurance a month. The prices to fix these Ford vehicles is outrages and money some people do not have. It is very unfair, and the Ford service departments know exactly what is going on with these vehicles. They are quick to diagnose the problem and they claim “the motors are garbage” so that tells me it a manufactured problem with the vehicles. So the people are supposed to struggle to pay for a vehicle that no longer works unless they find $6,000+ laying around. This needs to be fixed asap. You see all of these recalls on airbags and seat belts when this attempt to recall there’s certain ford vehicles have been going on for about 3-4 years and nothing has been done. It’s time for ford to stand up to their actions instead of continuing to put families out of vehicles. Some families depend on that ONE vehicle.
Additional Notes:
We bought a 2018 Ford Escape 1.5 ecoboost. It was a one time owner. It had about 60,000 miles on it when we got it from a dealership in Montgomery AL. We drove the car for almost 2 months with no problems. All of a sudden out of no where it started leaking coolant. And taking it to the dealership it said it was running hot and popped up a message on the dash that said “high engine temperature drive safely”. The dealership replaced the engine under some kind of warranty with Ford, but I received my vehicle back unfixed. We have two young children and no vehicle to replace it. We are paying nearly 19,000 dollars for the car that we can not drive. $498 a month and $161 insurance a month. The prices to fix these Ford vehicles is outrages and money some people do not have. It is very unfair, and the Ford service departments know exactly what is going on with these vehicles. They are quick to diagnose the problem and they claim “the motors are garbage” so that tells me it a manufactured problem with the vehicles. So the people are supposed to struggle to pay for a vehicle that no longer works unless they find $6,000+ laying around. This needs to be fixed asap. You see all of these recalls on airbags and seat belts when this attempt to recall there’s certain ford vehicles have been going on for about 3-4 years and nothing has been done. It’s time for ford to stand up to their actions instead of continuing to put families out of vehicles. Some families depend on that ONE vehicle.
Mfg Campaign: 11528697
Recall Date: Jun 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact took the vehicle to an independent mechanic for service on the throttle body and was informed by the mechanic that there was white smoke coming from the exhaust. The contact was informed that the head gasket needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact took the vehicle to an independent mechanic for service on the throttle body and was informed by the mechanic that there was white smoke coming from the exhaust. The contact was informed that the head gasket needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact took the vehicle to an independent mechanic for service on the throttle body and was informed by the mechanic that there was white smoke coming from the exhaust. The contact was informed that the head gasket needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Mfg Campaign: 11528496
Recall Date: Jun 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Corrective Action:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Additional Notes:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Mfg Campaign: 11528168
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Corrective Action:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Additional Notes:
The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light started to flash then remained illuminated. Additionally, the contact stated that on occasions, he checked under the hood and noticed that on multiple occasions that the coolant level was low and refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, causing a misfire. The contact was informed that the engine needed to be replaced however, the contact stated that the diagnostic test was incomplete, and the vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was out of the parameters. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 102,000.
Mfg Campaign: 11528168
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On Sunday, I was driving home from the store(about a 5 mile trip), I was less than 1/4 mile from home when engine temperature warning came up I immediately turned the engine off and coasted home in neutral. Lifted the hood and saw coolant was low. Filled reservoir. Monday morning was going to head to dealership about 2 miles away. Vehicle would not start and Engine Fault error came up. Vehicle started on 2nd try and drove to shop. After diagnosis today was Told coolant leaked into cylinders deed causing misfire and only fix was engine replacement at $7100. I bought the car brand new and have had just over 5 years. Called Ford and am waiting to see if resolution. Not crossing my fingers based on what I have read.
Corrective Action:
On Sunday, I was driving home from the store(about a 5 mile trip), I was less than 1/4 mile from home when engine temperature warning came up I immediately turned the engine off and coasted home in neutral. Lifted the hood and saw coolant was low. Filled reservoir. Monday morning was going to head to dealership about 2 miles away. Vehicle would not start and Engine Fault error came up. Vehicle started on 2nd try and drove to shop. After diagnosis today was Told coolant leaked into cylinders deed causing misfire and only fix was engine replacement at $7100. I bought the car brand new and have had just over 5 years. Called Ford and am waiting to see if resolution. Not crossing my fingers based on what I have read.
Additional Notes:
On Sunday, I was driving home from the store(about a 5 mile trip), I was less than 1/4 mile from home when engine temperature warning came up I immediately turned the engine off and coasted home in neutral. Lifted the hood and saw coolant was low. Filled reservoir. Monday morning was going to head to dealership about 2 miles away. Vehicle would not start and Engine Fault error came up. Vehicle started on 2nd try and drove to shop. After diagnosis today was Told coolant leaked into cylinders deed causing misfire and only fix was engine replacement at $7100. I bought the car brand new and have had just over 5 years. Called Ford and am waiting to see if resolution. Not crossing my fingers based on what I have read.
Mfg Campaign: 11528002
Recall Date: Jun 20, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Corrective Action:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Additional Notes:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Mfg Campaign: 11527611
Recall Date: Jun 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Corrective Action:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Additional Notes:
I was in a head on collision where my vehicle went off the road and hit a guard rail head on. My vehicle was totaled but not a single air bag deployed. If I was not wearing my seat belt I could have been ejected from the vehicle. There were no warning lights of any kind shown. It was raining and wet out during the day.
Mfg Campaign: 11527611
Recall Date: Jun 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I took the car into the dealer for a check engine light which was misfire on cylinder 3. It seemed like he knew that it would be a cracked block and it was. The repair is a $6,000 engine. This is ridiculous. I had the same model engine previously and it would probably still be running if the car hadn’t been totaled. If you look on the internet there are many complaints of the same issue. Ford knows that this is a problem and refuses to stand behind this engine. I didn’t buy the extended warranty because I have never needed it. I would settle for paying 1/2 the cost, because I have over 100,000 miles on the car. But 6 thousand seems excessive for a known problem.
Corrective Action:
I took the car into the dealer for a check engine light which was misfire on cylinder 3. It seemed like he knew that it would be a cracked block and it was. The repair is a $6,000 engine. This is ridiculous. I had the same model engine previously and it would probably still be running if the car hadn’t been totaled. If you look on the internet there are many complaints of the same issue. Ford knows that this is a problem and refuses to stand behind this engine. I didn’t buy the extended warranty because I have never needed it. I would settle for paying 1/2 the cost, because I have over 100,000 miles on the car. But 6 thousand seems excessive for a known problem.
Additional Notes:
I took the car into the dealer for a check engine light which was misfire on cylinder 3. It seemed like he knew that it would be a cracked block and it was. The repair is a $6,000 engine. This is ridiculous. I had the same model engine previously and it would probably still be running if the car hadn’t been totaled. If you look on the internet there are many complaints of the same issue. Ford knows that this is a problem and refuses to stand behind this engine. I didn’t buy the extended warranty because I have never needed it. I would settle for paying 1/2 the cost, because I have over 100,000 miles on the car. But 6 thousand seems excessive for a known problem.
Mfg Campaign: 11527521
Recall Date: Jun 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle had a routine oil check, the mechanic stated that the coolant was low. The vehicle was diagnosed but failure was found. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and advised to contact NHTSA. The failure mileage was 21,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle had a routine oil check, the mechanic stated that the coolant was low. The vehicle was diagnosed but failure was found. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and advised to contact NHTSA. The failure mileage was 21,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while the vehicle had a routine oil check, the mechanic stated that the coolant was low. The vehicle was diagnosed but failure was found. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and advised to contact NHTSA. The failure mileage was 21,000.
Mfg Campaign: 11527225
Recall Date: Jun 15, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury