Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while reversing into the driveway, there was smoke coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed smoke coming from an unknown location. The smoke eventually dissipated independently. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the freeze plug. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while reversing into the driveway, there was smoke coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed smoke coming from an unknown location. The smoke eventually dissipated independently. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the freeze plug. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while reversing into the driveway, there was smoke coming from the engine compartment. After a visual inspection of the engine compartment, the contact observed smoke coming from an unknown location. The smoke eventually dissipated independently. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the freeze plug. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
Mfg Campaign: 11557045
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased a brand new 2017 Ford Titanium 2.0L Ecoboost from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to the Covid pandemic, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, 2023, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to shake randomly while driving it and didn't always respond to pressing the gas pedal. The engine light came on and stayed on. It was less than 6 miles to the dealership so I took it straight there where it still remains. After a week, I got word (17th) that coolant has leaked into cylinder 2 and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach Ford with the issue and ask for them to cover the replacement but told me Ford hasn't been helping customers. I'm very upset that I spent nearly $40,000 on a top of the line Ford Escape, have put only 39,777 miles on it, done every single service at the dealership, and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders causing major vibrations and power loss. After some research, it appears this is known issue with the engines going back to the 1.5L Ecoboost. It appears there is a known fault in the manufacturing of the engine design and Ford is not taking responsibility for ALL of those engines. The 1.5L engines seems to have reached some sort of settlement. It appears the 2.0L engine needs to be addressed. The car is no longer safe to drive until the $7,641 repair, and even then, no guarantee that the same issue won't happen again in the future while driving 65 down the freeway.
Corrective Action:
I purchased a brand new 2017 Ford Titanium 2.0L Ecoboost from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to the Covid pandemic, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, 2023, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to shake randomly while driving it and didn't always respond to pressing the gas pedal. The engine light came on and stayed on. It was less than 6 miles to the dealership so I took it straight there where it still remains. After a week, I got word (17th) that coolant has leaked into cylinder 2 and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach Ford with the issue and ask for them to cover the replacement but told me Ford hasn't been helping customers. I'm very upset that I spent nearly $40,000 on a top of the line Ford Escape, have put only 39,777 miles on it, done every single service at the dealership, and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders causing major vibrations and power loss. After some research, it appears this is known issue with the engines going back to the 1.5L Ecoboost. It appears there is a known fault in the manufacturing of the engine design and Ford is not taking responsibility for ALL of those engines. The 1.5L engines seems to have reached some sort of settlement. It appears the 2.0L engine needs to be addressed. The car is no longer safe to drive until the $7,641 repair, and even then, no guarantee that the same issue won't happen again in the future while driving 65 down the freeway.
Additional Notes:
I purchased a brand new 2017 Ford Titanium 2.0L Ecoboost from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to the Covid pandemic, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, 2023, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to shake randomly while driving it and didn't always respond to pressing the gas pedal. The engine light came on and stayed on. It was less than 6 miles to the dealership so I took it straight there where it still remains. After a week, I got word (17th) that coolant has leaked into cylinder 2 and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach Ford with the issue and ask for them to cover the replacement but told me Ford hasn't been helping customers. I'm very upset that I spent nearly $40,000 on a top of the line Ford Escape, have put only 39,777 miles on it, done every single service at the dealership, and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders causing major vibrations and power loss. After some research, it appears this is known issue with the engines going back to the 1.5L Ecoboost. It appears there is a known fault in the manufacturing of the engine design and Ford is not taking responsibility for ALL of those engines. The 1.5L engines seems to have reached some sort of settlement. It appears the 2.0L engine needs to be addressed. The car is no longer safe to drive until the $7,641 repair, and even then, no guarantee that the same issue won't happen again in the future while driving 65 down the freeway.
Mfg Campaign: 11557066
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have filled out this form before. I had to have my engine replaced in my 2017 Ford escape 1.5l. so many people are having problems with these cars with the coolant intrusion problem. Ford refuses to acknowledge it don't know why you guys won't make them put a recall on these engines people owe too much money on their vehicles to keep doing this they can't just get rid of their cars. Now some people are realizing the new engines are not working either and they're forced to get a second new engine or lose all that money on their car. There is a Facebook page it's Ford EcoBoost Nightmares. You might want to check in on this so you actually know what's going on. This is not a joke anymore people are losing a lot of money Ford needs to be reimbursing people for their engine problems and if they have other engine problems they need to replace them too until they can learn how to fix these engines. I'm in the hole now and I have no money I have put every penny I have into this car and I still owe nine grand on it. I'm barely keeping a roof over my head. Please make them put the recall out people need to get reimbursed.
Corrective Action:
I have filled out this form before. I had to have my engine replaced in my 2017 Ford escape 1.5l. so many people are having problems with these cars with the coolant intrusion problem. Ford refuses to acknowledge it don't know why you guys won't make them put a recall on these engines people owe too much money on their vehicles to keep doing this they can't just get rid of their cars. Now some people are realizing the new engines are not working either and they're forced to get a second new engine or lose all that money on their car. There is a Facebook page it's Ford EcoBoost Nightmares. You might want to check in on this so you actually know what's going on. This is not a joke anymore people are losing a lot of money Ford needs to be reimbursing people for their engine problems and if they have other engine problems they need to replace them too until they can learn how to fix these engines. I'm in the hole now and I have no money I have put every penny I have into this car and I still owe nine grand on it. I'm barely keeping a roof over my head. Please make them put the recall out people need to get reimbursed.
Additional Notes:
I have filled out this form before. I had to have my engine replaced in my 2017 Ford escape 1.5l. so many people are having problems with these cars with the coolant intrusion problem. Ford refuses to acknowledge it don't know why you guys won't make them put a recall on these engines people owe too much money on their vehicles to keep doing this they can't just get rid of their cars. Now some people are realizing the new engines are not working either and they're forced to get a second new engine or lose all that money on their car. There is a Facebook page it's Ford EcoBoost Nightmares. You might want to check in on this so you actually know what's going on. This is not a joke anymore people are losing a lot of money Ford needs to be reimbursing people for their engine problems and if they have other engine problems they need to replace them too until they can learn how to fix these engines. I'm in the hole now and I have no money I have put every penny I have into this car and I still owe nine grand on it. I'm barely keeping a roof over my head. Please make them put the recall out people need to get reimbursed.
Mfg Campaign: 11556711
Recall Date: Nov 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle occasionally stalled, hesitated, or jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle occasionally stalled, hesitated, or jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle occasionally stalled, hesitated, or jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Mfg Campaign: 11556313
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH, the vehicle suddenly lost automotive power and the speed was reduced to approximate 35 MPH with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinder and the engine needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH, the vehicle suddenly lost automotive power and the speed was reduced to approximate 35 MPH with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinder and the engine needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH, the vehicle suddenly lost automotive power and the speed was reduced to approximate 35 MPH with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that coolant was present inside the engine cylinder and the engine needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Mfg Campaign: 11556018
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I spoke to jasmine, This is [XXX] and we recently spoke regarding my case, [XXX], for the coolant leaking in the engine of my 2017 Ford Escape SE. the issue: Bulletin [XXX] · Number: TSB [XXX]· Date: 12-20-2019 My vehicle has been in the shop since 11/14/2023. Mathews ford has my vehicle now. 1101 W SW Expy Dr, Broken Arrow, OK 74012 Phone number Call (918) 251-3673 matthewsfordba.com I also paid for new coils and spark plugs and a coolant flush hopefully I can get reimbursed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I spoke to jasmine, This is [XXX] and we recently spoke regarding my case, [XXX], for the coolant leaking in the engine of my 2017 Ford Escape SE. the issue: Bulletin [XXX] · Number: TSB [XXX]· Date: 12-20-2019 My vehicle has been in the shop since 11/14/2023. Mathews ford has my vehicle now. 1101 W SW Expy Dr, Broken Arrow, OK 74012 Phone number Call (918) 251-3673 matthewsfordba.com I also paid for new coils and spark plugs and a coolant flush hopefully I can get reimbursed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I spoke to jasmine, This is [XXX] and we recently spoke regarding my case, [XXX], for the coolant leaking in the engine of my 2017 Ford Escape SE. the issue: Bulletin [XXX] · Number: TSB [XXX]· Date: 12-20-2019 My vehicle has been in the shop since 11/14/2023. Mathews ford has my vehicle now. 1101 W SW Expy Dr, Broken Arrow, OK 74012 Phone number Call (918) 251-3673 matthewsfordba.com I also paid for new coils and spark plugs and a coolant flush hopefully I can get reimbursed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11556034
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 128,000.
Mfg Campaign: 11556149
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
Corrective Action:
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
Additional Notes:
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
Mfg Campaign: 11555872
Recall Date: Nov 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Corrective Action:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Additional Notes:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Mfg Campaign: 11555924
Recall Date: Nov 19, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Corrective Action:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Additional Notes:
TRANSMISSION cable broke. Transmission failed and we had to replace it for $5,500. Car was at 101,000 miles. Ford wouldn't help. Now getting a cylinder 4 misfire - P0304 code, U3000-04. Also, coolant leaks constantly and there is no leak. per the recall of the 2017 Ford Fusion, this coolant leak into the cylinders is happening to us as well.
Mfg Campaign: 11555924
Recall Date: Nov 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Since I purchased the vehicle second hand from a dealer, I've had a recurring check engine light that comes on a couple of times a month indicating a Cyclinder 1 misfire. I've replaced the spark plugs twice and the engine coils for almost $1000. Then, at 75,000 miles, Cylinder 4 caused a blinking engine light and that coil needed replacing for $5000. The cyclinder 1 misfire has remained and the Ford dealership has now taken a closer look and has diagnosed that coolant is leaking into the cylinders and it will require a full engine replacement to the tune of $8000+. The car has 80,000 miles and is 6 years old - there is no way I should need to replace the engine for this. Online (and apparently reported to you), there are countless indications of this issue and to date, Ford has refused to do anything to support their customers who have to shell out $8000 or more, or make the decision to cut their losses with their vehicles. I truly hope that the NHTSA will force them to make this right for the many many customers impacted.
Corrective Action:
Since I purchased the vehicle second hand from a dealer, I've had a recurring check engine light that comes on a couple of times a month indicating a Cyclinder 1 misfire. I've replaced the spark plugs twice and the engine coils for almost $1000. Then, at 75,000 miles, Cylinder 4 caused a blinking engine light and that coil needed replacing for $5000. The cyclinder 1 misfire has remained and the Ford dealership has now taken a closer look and has diagnosed that coolant is leaking into the cylinders and it will require a full engine replacement to the tune of $8000+. The car has 80,000 miles and is 6 years old - there is no way I should need to replace the engine for this. Online (and apparently reported to you), there are countless indications of this issue and to date, Ford has refused to do anything to support their customers who have to shell out $8000 or more, or make the decision to cut their losses with their vehicles. I truly hope that the NHTSA will force them to make this right for the many many customers impacted.
Additional Notes:
Since I purchased the vehicle second hand from a dealer, I've had a recurring check engine light that comes on a couple of times a month indicating a Cyclinder 1 misfire. I've replaced the spark plugs twice and the engine coils for almost $1000. Then, at 75,000 miles, Cylinder 4 caused a blinking engine light and that coil needed replacing for $5000. The cyclinder 1 misfire has remained and the Ford dealership has now taken a closer look and has diagnosed that coolant is leaking into the cylinders and it will require a full engine replacement to the tune of $8000+. The car has 80,000 miles and is 6 years old - there is no way I should need to replace the engine for this. Online (and apparently reported to you), there are countless indications of this issue and to date, Ford has refused to do anything to support their customers who have to shell out $8000 or more, or make the decision to cut their losses with their vehicles. I truly hope that the NHTSA will force them to make this right for the many many customers impacted.
Mfg Campaign: 11555813
Recall Date: Nov 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, several attempts were needed before the vehicle started. The contact stated that the vehicle started and idled rough. The engine malfunction warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine had failed, and coolant had leaked into the cylinder. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under warranty. The failure mileage was approximately 68,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, several attempts were needed before the vehicle started. The contact stated that the vehicle started and idled rough. The engine malfunction warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine had failed, and coolant had leaked into the cylinder. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under warranty. The failure mileage was approximately 68,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, several attempts were needed before the vehicle started. The contact stated that the vehicle started and idled rough. The engine malfunction warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine had failed, and coolant had leaked into the cylinder. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under warranty. The failure mileage was approximately 68,000. The VIN was not available.
Mfg Campaign: 11555672
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 37,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 37,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 37,000.
Mfg Campaign: 11555243
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cooling system-related engine failure. Coolant intrusion leading to misfires, engine lag, overheating, and ultimately engine failure. The vehicle was purchased in July 2020 with approximately 30,000 miles and driven without issue until late July 2022 when the engine issue began to occur. By early August at approximately 68,000 miles the cooling system-related engine failure began to occur and made the vehicle inoperable. Inspection can be available upon request. The safety of myself, family, and all others nearby was put at risk due to this engine failure issue as it occurred and shutdown the vehicle while being operated on a local roadway. This engine problem has been identified by Ford Motor Company in one of their own Technical Service Bulletins and many other owners of this same vehicle have had the issue occur. The vehicle has been inspected by a local Ford Dealership Service staff and confirmed to have the defective engine issue described. There was an Engine Maintenance indicator code that coincided with the described issue that started to occur approximately 1 week before the engine issue occurred.
Corrective Action:
Cooling system-related engine failure. Coolant intrusion leading to misfires, engine lag, overheating, and ultimately engine failure. The vehicle was purchased in July 2020 with approximately 30,000 miles and driven without issue until late July 2022 when the engine issue began to occur. By early August at approximately 68,000 miles the cooling system-related engine failure began to occur and made the vehicle inoperable. Inspection can be available upon request. The safety of myself, family, and all others nearby was put at risk due to this engine failure issue as it occurred and shutdown the vehicle while being operated on a local roadway. This engine problem has been identified by Ford Motor Company in one of their own Technical Service Bulletins and many other owners of this same vehicle have had the issue occur. The vehicle has been inspected by a local Ford Dealership Service staff and confirmed to have the defective engine issue described. There was an Engine Maintenance indicator code that coincided with the described issue that started to occur approximately 1 week before the engine issue occurred.
Additional Notes:
Cooling system-related engine failure. Coolant intrusion leading to misfires, engine lag, overheating, and ultimately engine failure. The vehicle was purchased in July 2020 with approximately 30,000 miles and driven without issue until late July 2022 when the engine issue began to occur. By early August at approximately 68,000 miles the cooling system-related engine failure began to occur and made the vehicle inoperable. Inspection can be available upon request. The safety of myself, family, and all others nearby was put at risk due to this engine failure issue as it occurred and shutdown the vehicle while being operated on a local roadway. This engine problem has been identified by Ford Motor Company in one of their own Technical Service Bulletins and many other owners of this same vehicle have had the issue occur. The vehicle has been inspected by a local Ford Dealership Service staff and confirmed to have the defective engine issue described. There was an Engine Maintenance indicator code that coincided with the described issue that started to occur approximately 1 week before the engine issue occurred.
Mfg Campaign: 11555026
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased car new and had all recommended service performed by the same dealership. At 56k miles (and six years) the check engine light came on. A Ford dealership diagnosed coolant in the engine block. The repair cost $7,700 for a new engine. Ford agreed to assist but only covered 2,700 leaving me an almost 5 thousand bill
Corrective Action:
I purchased car new and had all recommended service performed by the same dealership. At 56k miles (and six years) the check engine light came on. A Ford dealership diagnosed coolant in the engine block. The repair cost $7,700 for a new engine. Ford agreed to assist but only covered 2,700 leaving me an almost 5 thousand bill
Additional Notes:
I purchased car new and had all recommended service performed by the same dealership. At 56k miles (and six years) the check engine light came on. A Ford dealership diagnosed coolant in the engine block. The repair cost $7,700 for a new engine. Ford agreed to assist but only covered 2,700 leaving me an almost 5 thousand bill
Mfg Campaign: 11555065
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was running rough. The contact stated that shortly afterwards the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinders #4 and #6. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 22-229. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was running rough. The contact stated that shortly afterwards the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinders #4 and #6. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 22-229. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was running rough. The contact stated that shortly afterwards the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinders #4 and #6. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 22-229. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 78,000.
Mfg Campaign: 11555095
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intruded into the cylinders due to an engine defect
Corrective Action:
Coolant intruded into the cylinders due to an engine defect
Additional Notes:
Coolant intruded into the cylinders due to an engine defect
Mfg Campaign: 11555112
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Coolant intruded into the cylinders due to an engine defect
Corrective Action:
Coolant intruded into the cylinders due to an engine defect
Additional Notes:
Coolant intruded into the cylinders due to an engine defect
Mfg Campaign: 11555112
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle had shown a misfire of cylinder 3 at 300000 miles. Had it mantaineced and was told it was a fluke. A year later my car began stalling after starting, smoking out of the tail pipe, and having issues with low coolant levels causing the heat not to work. After research I found this issue to be reported on hundreds of times on forums and with technical service bulletins. There have been reports of engine failure while driving, smoking engine due to low or no coolant from leakage into the engine, and engine FIRES. There are over 502 complaints on the Ford Escape 2017 2.0 FWD engine alone. I have taken my car to a certified Ford dealer and had confirmation of a coolant leak into the engine cylinders due to defective cylinder parts failing prematurely. My car is currently at 60000 with a complete engine failure caused by defective parts. This problem has been reported on 1.5 ecoboost engines as well. This is a
Corrective Action:
My vehicle had shown a misfire of cylinder 3 at 300000 miles. Had it mantaineced and was told it was a fluke. A year later my car began stalling after starting, smoking out of the tail pipe, and having issues with low coolant levels causing the heat not to work. After research I found this issue to be reported on hundreds of times on forums and with technical service bulletins. There have been reports of engine failure while driving, smoking engine due to low or no coolant from leakage into the engine, and engine FIRES. There are over 502 complaints on the Ford Escape 2017 2.0 FWD engine alone. I have taken my car to a certified Ford dealer and had confirmation of a coolant leak into the engine cylinders due to defective cylinder parts failing prematurely. My car is currently at 60000 with a complete engine failure caused by defective parts. This problem has been reported on 1.5 ecoboost engines as well. This is a
Additional Notes:
My vehicle had shown a misfire of cylinder 3 at 300000 miles. Had it mantaineced and was told it was a fluke. A year later my car began stalling after starting, smoking out of the tail pipe, and having issues with low coolant levels causing the heat not to work. After research I found this issue to be reported on hundreds of times on forums and with technical service bulletins. There have been reports of engine failure while driving, smoking engine due to low or no coolant from leakage into the engine, and engine FIRES. There are over 502 complaints on the Ford Escape 2017 2.0 FWD engine alone. I have taken my car to a certified Ford dealer and had confirmation of a coolant leak into the engine cylinders due to defective cylinder parts failing prematurely. My car is currently at 60000 with a complete engine failure caused by defective parts. This problem has been reported on 1.5 ecoboost engines as well. This is a
Mfg Campaign: 11555149
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into my Ford 2.0 Ecoboost engine and needs a full repair. It has been inspected by a Ford dealership. Ford is aware of this problem, it is a well known issue, and they are refusing to cooperate with me. The block on the 2.0L Ecoboost engine had a slot running between the cylinders for coolant. In some cases the coolant was going into the adjacent cylinders (coolant intrusion). The safety of me and my family were definitely at risk. My engine could fail in traffic, causing an accident. Fires have also been reported. This is a dangerous situation. The problem has been confirmed by the service department at a dealership. The vehicle was inspected by the dealership, not a direct manufacturer to my knowledge. A check engine light was on, the code was misfire. Then a red warning came on a few times advising me to pull over immediately and turn the engine off, and that it was too hot.
Corrective Action:
Coolant leaked into my Ford 2.0 Ecoboost engine and needs a full repair. It has been inspected by a Ford dealership. Ford is aware of this problem, it is a well known issue, and they are refusing to cooperate with me. The block on the 2.0L Ecoboost engine had a slot running between the cylinders for coolant. In some cases the coolant was going into the adjacent cylinders (coolant intrusion). The safety of me and my family were definitely at risk. My engine could fail in traffic, causing an accident. Fires have also been reported. This is a dangerous situation. The problem has been confirmed by the service department at a dealership. The vehicle was inspected by the dealership, not a direct manufacturer to my knowledge. A check engine light was on, the code was misfire. Then a red warning came on a few times advising me to pull over immediately and turn the engine off, and that it was too hot.
Additional Notes:
Coolant leaked into my Ford 2.0 Ecoboost engine and needs a full repair. It has been inspected by a Ford dealership. Ford is aware of this problem, it is a well known issue, and they are refusing to cooperate with me. The block on the 2.0L Ecoboost engine had a slot running between the cylinders for coolant. In some cases the coolant was going into the adjacent cylinders (coolant intrusion). The safety of me and my family were definitely at risk. My engine could fail in traffic, causing an accident. Fires have also been reported. This is a dangerous situation. The problem has been confirmed by the service department at a dealership. The vehicle was inspected by the dealership, not a direct manufacturer to my knowledge. A check engine light was on, the code was misfire. Then a red warning came on a few times advising me to pull over immediately and turn the engine off, and that it was too hot.
Mfg Campaign: 11554634
Recall Date: Nov 11, 2023
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