Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
lug nuts are striped and wont spin off.
Corrective Action:
lug nuts are striped and wont spin off.
Additional Notes:
lug nuts are striped and wont spin off.
Mfg Campaign: 11554133
Recall Date: Nov 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant entering engine
Corrective Action:
Coolant entering engine
Additional Notes:
Coolant entering engine
Mfg Campaign: 11554241
Recall Date: Nov 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion risk of fire. Complete engine shut down. Ford dealership said I now need a new engine due to the coolant intrusion. Ford knows this is a bad design. They had a Customer Satisfaction Program 21N12 June 2022 for a short 2 months to repair. Ford needs to recall and repair. Dealer now wants 8k for new engine, now im out a car.
Corrective Action:
Coolant intrusion risk of fire. Complete engine shut down. Ford dealership said I now need a new engine due to the coolant intrusion. Ford knows this is a bad design. They had a Customer Satisfaction Program 21N12 June 2022 for a short 2 months to repair. Ford needs to recall and repair. Dealer now wants 8k for new engine, now im out a car.
Additional Notes:
Coolant intrusion risk of fire. Complete engine shut down. Ford dealership said I now need a new engine due to the coolant intrusion. Ford knows this is a bad design. They had a Customer Satisfaction Program 21N12 June 2022 for a short 2 months to repair. Ford needs to recall and repair. Dealer now wants 8k for new engine, now im out a car.
Mfg Campaign: 11553976
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was told that my head gasket failed and that there was coolant leaking into my engine which caused a total engine failure. I had the engine replaced, and am now having the same issue with a different engine that is being replaced now as I type this. I have read online that I’m not the only person having this issue with their Ford and I feel that there needs to be a recall on the engine. My car was first diagnosed at a small shop then diagnosed the second time at the ford dealership. Before the engine failed the first time I had the check engine light appear and the code was reading as a cylinder misfire. It appeared about a month or two before the engine failed.
Corrective Action:
I was told that my head gasket failed and that there was coolant leaking into my engine which caused a total engine failure. I had the engine replaced, and am now having the same issue with a different engine that is being replaced now as I type this. I have read online that I’m not the only person having this issue with their Ford and I feel that there needs to be a recall on the engine. My car was first diagnosed at a small shop then diagnosed the second time at the ford dealership. Before the engine failed the first time I had the check engine light appear and the code was reading as a cylinder misfire. It appeared about a month or two before the engine failed.
Additional Notes:
I was told that my head gasket failed and that there was coolant leaking into my engine which caused a total engine failure. I had the engine replaced, and am now having the same issue with a different engine that is being replaced now as I type this. I have read online that I’m not the only person having this issue with their Ford and I feel that there needs to be a recall on the engine. My car was first diagnosed at a small shop then diagnosed the second time at the ford dealership. Before the engine failed the first time I had the check engine light appear and the code was reading as a cylinder misfire. It appeared about a month or two before the engine failed.
Mfg Campaign: 11554060
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My headlights (low beam) constantly blow out. could become a major problem if both blow out while driving at night.
Corrective Action:
My headlights (low beam) constantly blow out. could become a major problem if both blow out while driving at night.
Additional Notes:
My headlights (low beam) constantly blow out. could become a major problem if both blow out while driving at night.
Mfg Campaign: 11554083
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Corrective Action:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Additional Notes:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Mfg Campaign: 11553756
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Corrective Action:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Additional Notes:
My vehicle shut off while i was driving on the highway. The check engine light flashed for a few seconds and then the whole car shut off while i was doing 70 on the highway. Thankfully nobody was hurt but i'm lucky to be alive. Cars swerving everywhere! When i took it to the dealer they say it was a cylinder misfire and its caused by coolant leaking into the engine through porous materials used by FORD. Its been to several ford dealerships. They inspect it, they know right away what the issue is because they see it all the time and they all say the same thing. Yes we know about it, no we wont fix it. I spoke to ford about the issue and they admitted that they know about the problem but they're refusing to recall my vehicle. These vehicles are at risk hurting thousands of people. Im being told that these engines were used in most ford vehicles from 2012 on... PLEASE HELP!!!!!!
Mfg Campaign: 11553756
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Corrective Action:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Additional Notes:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Mfg Campaign: 11553780
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Corrective Action:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Additional Notes:
Check engine light came on and a diagnostic check showed that there was coolant intrusion in the cylinders. This apparently is known by Ford that there was a manufacturing defect.
Mfg Campaign: 11553780
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant has intruded into the cylinder block causing poor engine performance and illuminated MIL
Corrective Action:
Coolant has intruded into the cylinder block causing poor engine performance and illuminated MIL
Additional Notes:
Coolant has intruded into the cylinder block causing poor engine performance and illuminated MIL
Mfg Campaign: 11553400
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:BACK UP LIGHTS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Mfg Campaign: 11553446
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Mfg Campaign: 11553446
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and advised that the vehicle be taken to the dealer. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the adhesive allowing the lens to separate from the housing. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 72,000.
Mfg Campaign: 11553446
Recall Date: Nov 3, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while pulling out of the driveway and attempting to make a right turn, the vehicle lost power steering functionality. The message "Steering Loss. Stop Safely!" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 68,840.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while pulling out of the driveway and attempting to make a right turn, the vehicle lost power steering functionality. The message "Steering Loss. Stop Safely!" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 68,840.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while pulling out of the driveway and attempting to make a right turn, the vehicle lost power steering functionality. The message "Steering Loss. Stop Safely!" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 68,840.
Mfg Campaign: 11553247
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Corrective Action:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Additional Notes:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Mfg Campaign: 11553253
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Corrective Action:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Additional Notes:
My car suddenly stopped accelerating. No warning lights came on. If I had been on a freeway, it could have been catastrophic. I had car towed to Sunrise Ford who said I needed a new Turbo boost, turbo charge assembly and VCT solenoids. I authorized that repair as cat only has 65,000 miles. After that repair, while the car was being test driven by the service technician from sunrise ford, the car failed again, completely immobilized and the tech pushed the car off to the side of the road. Now they say I have complete transmission failure and have to spend 7000-9000 to replace the transmission at 65,000 miles. It seems like a defect that could put other drivers at risk! It should be looked into as I hear other Fords have had issue with the turbo boost and transmission.
Mfg Campaign: 11553253
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no visible coolant leaks. The contact was constantly adding coolant to the vehicle. The check engine and power train malfunction warning lights were illuminated. The contact detected an abnormal odor of antifreeze inside the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the coolant was going intruding into the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact there was no coverage on the vehicle. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no visible coolant leaks. The contact was constantly adding coolant to the vehicle. The check engine and power train malfunction warning lights were illuminated. The contact detected an abnormal odor of antifreeze inside the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the coolant was going intruding into the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact there was no coverage on the vehicle. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no visible coolant leaks. The contact was constantly adding coolant to the vehicle. The check engine and power train malfunction warning lights were illuminated. The contact detected an abnormal odor of antifreeze inside the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the coolant was going intruding into the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and informed the contact there was no coverage on the vehicle. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 66,000.
Mfg Campaign: 11553038
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Corrective Action:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Additional Notes:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Mfg Campaign: 11553078
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Corrective Action:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Additional Notes:
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Mfg Campaign: 11553078
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The 2.0L Ecoboost leaked coolant into the #1 cylinder, ruining the engine at just over 66,000 miles in my 2017 Escape. I am paying a local Ford dealer $7,500 for a new engine installation. I know that this problem is not unusual, but I wanted you to have this formation so you can add it to your collection. Ford must be held accountable and reimburse its customers for these common incidents. I have contacted Ford Customer Service and was told that they had no help available. My case # with Ford is 45936036-N5H2J5. I did not know about the problem in the engine until the check engine light came on.
Corrective Action:
The 2.0L Ecoboost leaked coolant into the #1 cylinder, ruining the engine at just over 66,000 miles in my 2017 Escape. I am paying a local Ford dealer $7,500 for a new engine installation. I know that this problem is not unusual, but I wanted you to have this formation so you can add it to your collection. Ford must be held accountable and reimburse its customers for these common incidents. I have contacted Ford Customer Service and was told that they had no help available. My case # with Ford is 45936036-N5H2J5. I did not know about the problem in the engine until the check engine light came on.
Additional Notes:
The 2.0L Ecoboost leaked coolant into the #1 cylinder, ruining the engine at just over 66,000 miles in my 2017 Escape. I am paying a local Ford dealer $7,500 for a new engine installation. I know that this problem is not unusual, but I wanted you to have this formation so you can add it to your collection. Ford must be held accountable and reimburse its customers for these common incidents. I have contacted Ford Customer Service and was told that they had no help available. My case # with Ford is 45936036-N5H2J5. I did not know about the problem in the engine until the check engine light came on.
Mfg Campaign: 11553102
Recall Date: Nov 1, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury