Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563913
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was pulling out on the to the highway and my car just instantly died I barely got it off the road. If someone would have been behind me there would have been a crash I just got lucky. No warning signs no nothing. I had to get my engine replaced because of the coolant leak this is a problem most people are having. I just seen you recalled some 20 20 22s 23s for another problem why can you guys not recall these engines with the coolant leak I have spent thousands to fix this problem Ford needs to pay people back for this problem. Please do something with these engine coolant leaks. So many people are complaining and no one's doing anything. That's not cool when someone's driving and your car just instantly dies on the highway I was just lucky I was able to just Coast to get it off the road.
Corrective Action:
I was pulling out on the to the highway and my car just instantly died I barely got it off the road. If someone would have been behind me there would have been a crash I just got lucky. No warning signs no nothing. I had to get my engine replaced because of the coolant leak this is a problem most people are having. I just seen you recalled some 20 20 22s 23s for another problem why can you guys not recall these engines with the coolant leak I have spent thousands to fix this problem Ford needs to pay people back for this problem. Please do something with these engine coolant leaks. So many people are complaining and no one's doing anything. That's not cool when someone's driving and your car just instantly dies on the highway I was just lucky I was able to just Coast to get it off the road.
Additional Notes:
I was pulling out on the to the highway and my car just instantly died I barely got it off the road. If someone would have been behind me there would have been a crash I just got lucky. No warning signs no nothing. I had to get my engine replaced because of the coolant leak this is a problem most people are having. I just seen you recalled some 20 20 22s 23s for another problem why can you guys not recall these engines with the coolant leak I have spent thousands to fix this problem Ford needs to pay people back for this problem. Please do something with these engine coolant leaks. So many people are complaining and no one's doing anything. That's not cool when someone's driving and your car just instantly dies on the highway I was just lucky I was able to just Coast to get it off the road.
Mfg Campaign: 11563962
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford Escape 2017 with 2.0 eco boost engine started and ran rough for a few minutes. After driving the check engine light came on. Took to Tuffy who said it had coolant in #3 cylinder after sitting overnight. They would not repair so took to Firestone who verified and found #3 spark plug with heavy deposit and failed coil pack. Fixed. Check engine light came on again. I refilled the coolant reservoir and light went off. The engine tried to stumble and stall a few times which messes up the power steering. Took to dealer who charged for their mechanic to verify what I already paid for. They quoted $8,400 for a long block replacement. If you have a leaky head gasket, why do you need a long block??? Because the block has coolant slits between cylinders which cause the head gasket to fail. After 2017 there is a design change. Ford says they have campaign 21N12 for 1.5L engine but nothing for 2.0L. This is a LEMON law defect. It has only 71,000 miles. I suppose that I will be filing class action and lemon case.
Corrective Action:
Ford Escape 2017 with 2.0 eco boost engine started and ran rough for a few minutes. After driving the check engine light came on. Took to Tuffy who said it had coolant in #3 cylinder after sitting overnight. They would not repair so took to Firestone who verified and found #3 spark plug with heavy deposit and failed coil pack. Fixed. Check engine light came on again. I refilled the coolant reservoir and light went off. The engine tried to stumble and stall a few times which messes up the power steering. Took to dealer who charged for their mechanic to verify what I already paid for. They quoted $8,400 for a long block replacement. If you have a leaky head gasket, why do you need a long block??? Because the block has coolant slits between cylinders which cause the head gasket to fail. After 2017 there is a design change. Ford says they have campaign 21N12 for 1.5L engine but nothing for 2.0L. This is a LEMON law defect. It has only 71,000 miles. I suppose that I will be filing class action and lemon case.
Additional Notes:
Ford Escape 2017 with 2.0 eco boost engine started and ran rough for a few minutes. After driving the check engine light came on. Took to Tuffy who said it had coolant in #3 cylinder after sitting overnight. They would not repair so took to Firestone who verified and found #3 spark plug with heavy deposit and failed coil pack. Fixed. Check engine light came on again. I refilled the coolant reservoir and light went off. The engine tried to stumble and stall a few times which messes up the power steering. Took to dealer who charged for their mechanic to verify what I already paid for. They quoted $8,400 for a long block replacement. If you have a leaky head gasket, why do you need a long block??? Because the block has coolant slits between cylinders which cause the head gasket to fail. After 2017 there is a design change. Ford says they have campaign 21N12 for 1.5L engine but nothing for 2.0L. This is a LEMON law defect. It has only 71,000 miles. I suppose that I will be filing class action and lemon case.
Mfg Campaign: 11563761
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head gasket failed causing coolant to leak entirely. A KNOWN DEFECT.
Corrective Action:
Head gasket failed causing coolant to leak entirely. A KNOWN DEFECT.
Additional Notes:
Head gasket failed causing coolant to leak entirely. A KNOWN DEFECT.
Mfg Campaign: 11562728
Recall Date: Dec 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Several misfires causing lack of power and sudden deceleration in traffic. Coolant leaking into cylinders causing misfiring.
Corrective Action:
Several misfires causing lack of power and sudden deceleration in traffic. Coolant leaking into cylinders causing misfiring.
Additional Notes:
Several misfires causing lack of power and sudden deceleration in traffic. Coolant leaking into cylinders causing misfiring.
Mfg Campaign: 11562421
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle was shuddering. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that an unknown cylinder was misfiring. An unknown repair was performed; however, the failure recurred while driving. The check engine warning light was illuminated. The vehicle was taken to another mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The contact stated that after parking and turning off the vehicle, the engine fan continued to run. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12; however, the dealer informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle was shuddering. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that an unknown cylinder was misfiring. An unknown repair was performed; however, the failure recurred while driving. The check engine warning light was illuminated. The vehicle was taken to another mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The contact stated that after parking and turning off the vehicle, the engine fan continued to run. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12; however, the dealer informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle was shuddering. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that an unknown cylinder was misfiring. An unknown repair was performed; however, the failure recurred while driving. The check engine warning light was illuminated. The vehicle was taken to another mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The contact stated that after parking and turning off the vehicle, the engine fan continued to run. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12; however, the dealer informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
Mfg Campaign: 11562441
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Corrective Action:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Additional Notes:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Mfg Campaign: 11561863
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Corrective Action:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Additional Notes:
Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?
Mfg Campaign: 11561863
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Running rough with no MIL warning light. Possible engine issue as described by the below TSB: Ford TSB 22-2229 Make: Ford Number: 22-2229 Title: 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke and/or Illuminated MIL Date: 6/9/2022 Models: 2015-2018 Edge SE 2015-2018 Edge SEL 2015-2018 Edge Sport 2015-2018 Edge Titanium 2015-2019 Escape S 2015-2019 Escape SE 2018-2019 Escape SEL 2015-2019 Escape Titanium 2017-2018 Fusion Energi Platinum 2015-2018 Fusion Energi SE Luxury 2015-2019 Fusion Energi Titanium 2017-2018 Fusion Platinum 2017-2018 Fusion Platinum Hybrid 2015-2019 Fusion S 2015-2018 Fusion S Hybrid 2015-2019 Fusion SE 2015-2019 Fusion SE Hybrid 2019 Fusion SEL 2019 Fusion SEL Hybrid 2017-2019 Fusion Sport 2015-2019 Fusion Titanium 2015-2019 Fusion Titanium Hybrid Summary: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
Corrective Action:
Running rough with no MIL warning light. Possible engine issue as described by the below TSB: Ford TSB 22-2229 Make: Ford Number: 22-2229 Title: 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke and/or Illuminated MIL Date: 6/9/2022 Models: 2015-2018 Edge SE 2015-2018 Edge SEL 2015-2018 Edge Sport 2015-2018 Edge Titanium 2015-2019 Escape S 2015-2019 Escape SE 2018-2019 Escape SEL 2015-2019 Escape Titanium 2017-2018 Fusion Energi Platinum 2015-2018 Fusion Energi SE Luxury 2015-2019 Fusion Energi Titanium 2017-2018 Fusion Platinum 2017-2018 Fusion Platinum Hybrid 2015-2019 Fusion S 2015-2018 Fusion S Hybrid 2015-2019 Fusion SE 2015-2019 Fusion SE Hybrid 2019 Fusion SEL 2019 Fusion SEL Hybrid 2017-2019 Fusion Sport 2015-2019 Fusion Titanium 2015-2019 Fusion Titanium Hybrid Summary: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
Additional Notes:
Running rough with no MIL warning light. Possible engine issue as described by the below TSB: Ford TSB 22-2229 Make: Ford Number: 22-2229 Title: 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke and/or Illuminated MIL Date: 6/9/2022 Models: 2015-2018 Edge SE 2015-2018 Edge SEL 2015-2018 Edge Sport 2015-2018 Edge Titanium 2015-2019 Escape S 2015-2019 Escape SE 2018-2019 Escape SEL 2015-2019 Escape Titanium 2017-2018 Fusion Energi Platinum 2015-2018 Fusion Energi SE Luxury 2015-2019 Fusion Energi Titanium 2017-2018 Fusion Platinum 2017-2018 Fusion Platinum Hybrid 2015-2019 Fusion S 2015-2018 Fusion S Hybrid 2015-2019 Fusion SE 2015-2019 Fusion SE Hybrid 2019 Fusion SEL 2019 Fusion SEL Hybrid 2017-2019 Fusion Sport 2015-2019 Fusion Titanium 2015-2019 Fusion Titanium Hybrid Summary: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
Mfg Campaign: 11561937
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine small block cracked due to coolant intrusion which Ford issued program 21N12 but now is refusing to repair due to slightly over mileage.
Corrective Action:
Engine small block cracked due to coolant intrusion which Ford issued program 21N12 but now is refusing to repair due to slightly over mileage.
Additional Notes:
Engine small block cracked due to coolant intrusion which Ford issued program 21N12 but now is refusing to repair due to slightly over mileage.
Mfg Campaign: 11561467
Recall Date: Dec 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape Titanium. As I understand it from my Ford Service Representative: My heat was not warming up and when I noted it back in November, the soonest appt was 12/19/2024. I took my 2017 Ford Escape in to have the heat issue diagnosed on 12/19/2023. The coolant and antifreeze was leaking into the 2nd cylinder compartment from a small crack in the cylinder compartments. I have this serviced routinely per MFR. This appears to be a flaw in the Ford designed 4-cylinder engine block for the 2017 Escapes and they have since gone back to the previous engine coolant delivery system because this weakens the integrity of the cylinder compartment and these "cracks" were happening causing the fluids to leak into the piston compartment. I have an extended warranty, though I did not realize it was not a Ford extended warranty, but a 3rd party ESP. My ESP will pay for the major components of replacing the engine and labor costs, however does not cover "single-use" items like hoses, fluids, brackets, etc. to put in the new engine. I requested Ford to assist me with the $425.00 OOP expenses this will be, and they refused. I only have 30,000 miles on this engine and am very concerned that this should be placed on recall and Ford should pay for all 2017 Ford Escapes and other Fords that had this flawed designed 4-cylinder engine coolant delivery system.
Corrective Action:
2017 Ford Escape Titanium. As I understand it from my Ford Service Representative: My heat was not warming up and when I noted it back in November, the soonest appt was 12/19/2024. I took my 2017 Ford Escape in to have the heat issue diagnosed on 12/19/2023. The coolant and antifreeze was leaking into the 2nd cylinder compartment from a small crack in the cylinder compartments. I have this serviced routinely per MFR. This appears to be a flaw in the Ford designed 4-cylinder engine block for the 2017 Escapes and they have since gone back to the previous engine coolant delivery system because this weakens the integrity of the cylinder compartment and these "cracks" were happening causing the fluids to leak into the piston compartment. I have an extended warranty, though I did not realize it was not a Ford extended warranty, but a 3rd party ESP. My ESP will pay for the major components of replacing the engine and labor costs, however does not cover "single-use" items like hoses, fluids, brackets, etc. to put in the new engine. I requested Ford to assist me with the $425.00 OOP expenses this will be, and they refused. I only have 30,000 miles on this engine and am very concerned that this should be placed on recall and Ford should pay for all 2017 Ford Escapes and other Fords that had this flawed designed 4-cylinder engine coolant delivery system.
Additional Notes:
2017 Ford Escape Titanium. As I understand it from my Ford Service Representative: My heat was not warming up and when I noted it back in November, the soonest appt was 12/19/2024. I took my 2017 Ford Escape in to have the heat issue diagnosed on 12/19/2023. The coolant and antifreeze was leaking into the 2nd cylinder compartment from a small crack in the cylinder compartments. I have this serviced routinely per MFR. This appears to be a flaw in the Ford designed 4-cylinder engine block for the 2017 Escapes and they have since gone back to the previous engine coolant delivery system because this weakens the integrity of the cylinder compartment and these "cracks" were happening causing the fluids to leak into the piston compartment. I have an extended warranty, though I did not realize it was not a Ford extended warranty, but a 3rd party ESP. My ESP will pay for the major components of replacing the engine and labor costs, however does not cover "single-use" items like hoses, fluids, brackets, etc. to put in the new engine. I requested Ford to assist me with the $425.00 OOP expenses this will be, and they refused. I only have 30,000 miles on this engine and am very concerned that this should be placed on recall and Ford should pay for all 2017 Ford Escapes and other Fords that had this flawed designed 4-cylinder engine coolant delivery system.
Mfg Campaign: 11561315
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the vehicle lurched forward when shifted into reverse and then stalled. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the vehicle lurched forward when shifted into reverse and then stalled. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the vehicle lurched forward when shifted into reverse and then stalled. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 105,000.
Mfg Campaign: 11560728
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Mfg Campaign: 11560735
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger’s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.
Mfg Campaign: 11560735
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that when he started the vehicle, the check engine warning light illuminated. The contact also stated when he started the vehicle, he became aware that the engine was misfiring. The vehicle was also consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was scheduled for a diagnostic test later in the week. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that when he started the vehicle, the check engine warning light illuminated. The contact also stated when he started the vehicle, he became aware that the engine was misfiring. The vehicle was also consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was scheduled for a diagnostic test later in the week. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that when he started the vehicle, the check engine warning light illuminated. The contact also stated when he started the vehicle, he became aware that the engine was misfiring. The vehicle was also consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was scheduled for a diagnostic test later in the week. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Mfg Campaign: 11560768
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Corrective Action:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Additional Notes:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Mfg Campaign: 11560133
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Corrective Action:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Additional Notes:
I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3 . I am a 25 year ASE master certified auto technician , I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.
Mfg Campaign: 11560133
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a diagnostic scanner to diagnose the vehicle and retrieved a code that indicated that coolant was leaking into cylinder #2. The contact checked the coolant level and noticed that the coolant level was low. The coolant reservoir was refilled. The contact stated the coolant level dropped low again. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a diagnostic scanner to diagnose the vehicle and retrieved a code that indicated that coolant was leaking into cylinder #2. The contact checked the coolant level and noticed that the coolant level was low. The coolant reservoir was refilled. The contact stated the coolant level dropped low again. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a diagnostic scanner to diagnose the vehicle and retrieved a code that indicated that coolant was leaking into cylinder #2. The contact checked the coolant level and noticed that the coolant level was low. The coolant reservoir was refilled. The contact stated the coolant level dropped low again. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11559465
Recall Date: Dec 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak into the engine, the irreparably damages the engine. Ford refuses to repair.
Corrective Action:
Coolant leak into the engine, the irreparably damages the engine. Ford refuses to repair.
Additional Notes:
Coolant leak into the engine, the irreparably damages the engine. Ford refuses to repair.
Mfg Campaign: 11559317
Recall Date: Dec 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification: Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023. Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start. I continued to own my car that had an extended service warranty expire in February 2023.
Corrective Action:
Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification: Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023. Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start. I continued to own my car that had an extended service warranty expire in February 2023.
Additional Notes:
Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification: Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023. Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start. I continued to own my car that had an extended service warranty expire in February 2023.
Mfg Campaign: 11559146
Recall Date: Dec 8, 2023
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