Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Vehicle have a coolant leaking and I hope that you can help us to issue the ford company a recall because this all happen on all ford ecoboost and they want us to pay for $10,000 for engine replacement.
Corrective Action:
My Vehicle have a coolant leaking and I hope that you can help us to issue the ford company a recall because this all happen on all ford ecoboost and they want us to pay for $10,000 for engine replacement.
Additional Notes:
My Vehicle have a coolant leaking and I hope that you can help us to issue the ford company a recall because this all happen on all ford ecoboost and they want us to pay for $10,000 for engine replacement.
Mfg Campaign: 11558942
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked in the driveway, the contact attempted to start the vehicle however, the vehicle failed to start. The contact stated that the check engine warning light illuminated. The contact stated that after several attempts, the vehicle started, and he was able to drive the vehicle for several days. The contact stated that the coolant reservoir and the radiator had to remain full of water to prevent the vehicle from overheating. The contact stated that the most current failure, the vehicle failed to start, and there was white smoke coming from the engine compartment. The contact checked the engine fuel level and there was a white creamy substance on the dipstick. The vehicle was towed to the dealer where it was diagnosed with oil leak in the cylinder and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,686. The VIN was unavailable.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked in the driveway, the contact attempted to start the vehicle however, the vehicle failed to start. The contact stated that the check engine warning light illuminated. The contact stated that after several attempts, the vehicle started, and he was able to drive the vehicle for several days. The contact stated that the coolant reservoir and the radiator had to remain full of water to prevent the vehicle from overheating. The contact stated that the most current failure, the vehicle failed to start, and there was white smoke coming from the engine compartment. The contact checked the engine fuel level and there was a white creamy substance on the dipstick. The vehicle was towed to the dealer where it was diagnosed with oil leak in the cylinder and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,686. The VIN was unavailable.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked in the driveway, the contact attempted to start the vehicle however, the vehicle failed to start. The contact stated that the check engine warning light illuminated. The contact stated that after several attempts, the vehicle started, and he was able to drive the vehicle for several days. The contact stated that the coolant reservoir and the radiator had to remain full of water to prevent the vehicle from overheating. The contact stated that the most current failure, the vehicle failed to start, and there was white smoke coming from the engine compartment. The contact checked the engine fuel level and there was a white creamy substance on the dipstick. The vehicle was towed to the dealer where it was diagnosed with oil leak in the cylinder and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,686. The VIN was unavailable.
Mfg Campaign: 11558965
Recall Date: Dec 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
Transmission code fault I did not have power
Corrective Action:
Transmission code fault I did not have power
Additional Notes:
Transmission code fault I did not have power
Mfg Campaign: 11558680
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was driving rough and would not properly accelerate with the odor of coolant present inside the vehicle. The contact diagnosed the vehicle with a misfire due to coolant leaking into cylinder #4. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was driving rough and would not properly accelerate with the odor of coolant present inside the vehicle. The contact diagnosed the vehicle with a misfire due to coolant leaking into cylinder #4. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was driving rough and would not properly accelerate with the odor of coolant present inside the vehicle. The contact diagnosed the vehicle with a misfire due to coolant leaking into cylinder #4. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000.
Mfg Campaign: 11558700
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Mfg Campaign: 11558795
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Mfg Campaign: 11558795
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Blown head gasket at 55,000 miles. Coolant intrusion into cylinder. TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 19-2346 19 December 2019 Ford Motor Company has known about this problem, but refuses to pay for the repairs, because the vehicle is 6 years old. Powertrain warranty: 5 years 60,000 miles.
Corrective Action:
Blown head gasket at 55,000 miles. Coolant intrusion into cylinder. TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 19-2346 19 December 2019 Ford Motor Company has known about this problem, but refuses to pay for the repairs, because the vehicle is 6 years old. Powertrain warranty: 5 years 60,000 miles.
Additional Notes:
Blown head gasket at 55,000 miles. Coolant intrusion into cylinder. TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 19-2346 19 December 2019 Ford Motor Company has known about this problem, but refuses to pay for the repairs, because the vehicle is 6 years old. Powertrain warranty: 5 years 60,000 miles.
Mfg Campaign: 11558809
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.
Mfg Campaign: 11558497
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak and need new heard gasket at only 71000 miles.
Corrective Action:
Coolant leak and need new heard gasket at only 71000 miles.
Additional Notes:
Coolant leak and need new heard gasket at only 71000 miles.
Mfg Campaign: 11558412
Recall Date: Dec 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11558182
Recall Date: Dec 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi my name is [XXX] and I have a problem with my coolant leaking in the engine of my 2017 Ford Escape 2.0 turbo all wheel drive SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. My transmission is also slipping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11558182
Recall Date: Dec 3, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Corrective Action:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Additional Notes:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Mfg Campaign: 11558083
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Corrective Action:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Additional Notes:
On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.
Mfg Campaign: 11558083
Recall Date: Dec 2, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
while driving the steering sweerves to the right doesn't do it all the time
Corrective Action:
while driving the steering sweerves to the right doesn't do it all the time
Additional Notes:
while driving the steering sweerves to the right doesn't do it all the time
Mfg Campaign: 11557856
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
while driving the steering sweerves to the right doesn't do it all the time
Corrective Action:
while driving the steering sweerves to the right doesn't do it all the time
Additional Notes:
while driving the steering sweerves to the right doesn't do it all the time
Mfg Campaign: 11557856
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
while driving the steering sweerves to the right doesn't do it all the time
Corrective Action:
while driving the steering sweerves to the right doesn't do it all the time
Additional Notes:
while driving the steering sweerves to the right doesn't do it all the time
Mfg Campaign: 11557856
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed, and the diagnostic result showed that coolant was leaking from the head gasket which caused engine failure. The contact had the vehicle repaired out of pocket; however, the failure recently returned. The manufacturer was notified of the failure but offered no assistance. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 73,000.
Mfg Campaign: 11557680
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine failed due to antifreeze leaking into the #2 cylinder. I use the vehicle daily and drive long distances on the highway several times per year. From my understanding an engine fire could be a result of this issue. I have the car at a garage now to replace the engine at a cost $8700.00. The issue first appeared approx. 11-7 when the temperature gauge immediately shot to hot after running for only 2 or 3 minutes. The vehicle was then taken to my local garage as I thought it was a minor issue. When Vickers Garage did a thorough inspection he found that there was coolant in the engine. He stated that he thought I needed a new engine but insisted I get a second opinion before I made any decision because of the cost that would be incurred. I then took the car to another garage, Benzy's Diesel where he confirmed that a new engine was needed and I instructed him to complete the repairs - again at a cost of $8700.00.
Corrective Action:
The engine failed due to antifreeze leaking into the #2 cylinder. I use the vehicle daily and drive long distances on the highway several times per year. From my understanding an engine fire could be a result of this issue. I have the car at a garage now to replace the engine at a cost $8700.00. The issue first appeared approx. 11-7 when the temperature gauge immediately shot to hot after running for only 2 or 3 minutes. The vehicle was then taken to my local garage as I thought it was a minor issue. When Vickers Garage did a thorough inspection he found that there was coolant in the engine. He stated that he thought I needed a new engine but insisted I get a second opinion before I made any decision because of the cost that would be incurred. I then took the car to another garage, Benzy's Diesel where he confirmed that a new engine was needed and I instructed him to complete the repairs - again at a cost of $8700.00.
Additional Notes:
The engine failed due to antifreeze leaking into the #2 cylinder. I use the vehicle daily and drive long distances on the highway several times per year. From my understanding an engine fire could be a result of this issue. I have the car at a garage now to replace the engine at a cost $8700.00. The issue first appeared approx. 11-7 when the temperature gauge immediately shot to hot after running for only 2 or 3 minutes. The vehicle was then taken to my local garage as I thought it was a minor issue. When Vickers Garage did a thorough inspection he found that there was coolant in the engine. He stated that he thought I needed a new engine but insisted I get a second opinion before I made any decision because of the cost that would be incurred. I then took the car to another garage, Benzy's Diesel where he confirmed that a new engine was needed and I instructed him to complete the repairs - again at a cost of $8700.00.
Mfg Campaign: 11557726
Recall Date: Nov 30, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection of the vehicle, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to the local mechanic who diagnosed and determined that engine coolant had leaked out due to a faulty engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 51,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection of the vehicle, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to the local mechanic who diagnosed and determined that engine coolant had leaked out due to a faulty engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 51,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection of the vehicle, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to the local mechanic who diagnosed and determined that engine coolant had leaked out due to a faulty engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 51,000. The VIN was not available.
Mfg Campaign: 11557469
Recall Date: Nov 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have been told by my mechanic and the Ford dealership that my 2.0 Ecoboost engine overheated as a result of coolant leaking into the cylinders and cracking the engine block. I addressed the issue immediately when the check engine light came on and had the #2 cylinder replaced. The car ran for a brief period of time before the engine light came back on along with the information signal which turned red and stopped the car due to overheating. I had not driven the car that day and travelled about 7 blocks. The car was towed to the dealership on 10/31/23. I had an appt for an unrelated recall on 11/1. Otherwise, I would have had to wait until 11/20 for an appt. My car remains at the dealership awaiting delivery of the 30 parts required. I have no estimate when it will be addressed. In the interim I have been told I am not eligible for a loaner car. At the request of the dealership I contacted Ford Customer Service and was given a case number. The rep said my car didn't qualify for any form of compensation from Ford Motor. When I questioned this, I was told very politely that the information was "proprietary". The dealership later said my car was "too old" and approximately 10,000 over the limit of approx. 84,000 miles to qualify for Ford to cover the repair, quoted at just under $8,000. While the dealer has been professional, it is clear they have dealt with this problem multiple times. I have read on-line extensively and on Consumer Reports that this is the result of a redesign to the engine to improve performance and mileage to something called the "open deck" engine. It didn't exist with previous engine designs and subsequent ones when the problem was addressed. The volume of complaints is extensive and well known to Ford and the automotive industry for a very long time. I have always maintained this car exquisitely addressing problems and regular maintenance. Ford's faulty design caused this and they should be held responsible for the entire cost.
Corrective Action:
I have been told by my mechanic and the Ford dealership that my 2.0 Ecoboost engine overheated as a result of coolant leaking into the cylinders and cracking the engine block. I addressed the issue immediately when the check engine light came on and had the #2 cylinder replaced. The car ran for a brief period of time before the engine light came back on along with the information signal which turned red and stopped the car due to overheating. I had not driven the car that day and travelled about 7 blocks. The car was towed to the dealership on 10/31/23. I had an appt for an unrelated recall on 11/1. Otherwise, I would have had to wait until 11/20 for an appt. My car remains at the dealership awaiting delivery of the 30 parts required. I have no estimate when it will be addressed. In the interim I have been told I am not eligible for a loaner car. At the request of the dealership I contacted Ford Customer Service and was given a case number. The rep said my car didn't qualify for any form of compensation from Ford Motor. When I questioned this, I was told very politely that the information was "proprietary". The dealership later said my car was "too old" and approximately 10,000 over the limit of approx. 84,000 miles to qualify for Ford to cover the repair, quoted at just under $8,000. While the dealer has been professional, it is clear they have dealt with this problem multiple times. I have read on-line extensively and on Consumer Reports that this is the result of a redesign to the engine to improve performance and mileage to something called the "open deck" engine. It didn't exist with previous engine designs and subsequent ones when the problem was addressed. The volume of complaints is extensive and well known to Ford and the automotive industry for a very long time. I have always maintained this car exquisitely addressing problems and regular maintenance. Ford's faulty design caused this and they should be held responsible for the entire cost.
Additional Notes:
I have been told by my mechanic and the Ford dealership that my 2.0 Ecoboost engine overheated as a result of coolant leaking into the cylinders and cracking the engine block. I addressed the issue immediately when the check engine light came on and had the #2 cylinder replaced. The car ran for a brief period of time before the engine light came back on along with the information signal which turned red and stopped the car due to overheating. I had not driven the car that day and travelled about 7 blocks. The car was towed to the dealership on 10/31/23. I had an appt for an unrelated recall on 11/1. Otherwise, I would have had to wait until 11/20 for an appt. My car remains at the dealership awaiting delivery of the 30 parts required. I have no estimate when it will be addressed. In the interim I have been told I am not eligible for a loaner car. At the request of the dealership I contacted Ford Customer Service and was given a case number. The rep said my car didn't qualify for any form of compensation from Ford Motor. When I questioned this, I was told very politely that the information was "proprietary". The dealership later said my car was "too old" and approximately 10,000 over the limit of approx. 84,000 miles to qualify for Ford to cover the repair, quoted at just under $8,000. While the dealer has been professional, it is clear they have dealt with this problem multiple times. I have read on-line extensively and on Consumer Reports that this is the result of a redesign to the engine to improve performance and mileage to something called the "open deck" engine. It didn't exist with previous engine designs and subsequent ones when the problem was addressed. The volume of complaints is extensive and well known to Ford and the automotive industry for a very long time. I have always maintained this car exquisitely addressing problems and regular maintenance. Ford's faulty design caused this and they should be held responsible for the entire cost.
Mfg Campaign: 11557033
Recall Date: Nov 27, 2023
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