Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle showed a check engine light. Then the vehicle stalled on the side of the road with a temperature warning ("Engine Hot"). Once cooled, the vehicle was able to be driven home. Upon taking it to a repair center, was advised of recall (not in NHTSA database). Ford refuses to honor recall. Ford TSB: Ford Ford TSB 21N12 Make: Ford Number: 21N12 Title: Short Block Replacement After Coolant Intrusion Date: 6/9/2022 Models: 2017-2019 Escape 2017-2019 Fusion Summary: In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore. Dealers are to inspect for DTCs P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in the PCM, and confirm presence of coolant intrusion into one or more cylinder bores. If the above criteria are met, replace the short block using the provided kit listed in the parts table. This service must be performed at no charge to the vehicle owner. 19B37 must be completed in OASIS prior to 21N12 being available.
Corrective Action:
Vehicle showed a check engine light. Then the vehicle stalled on the side of the road with a temperature warning ("Engine Hot"). Once cooled, the vehicle was able to be driven home. Upon taking it to a repair center, was advised of recall (not in NHTSA database). Ford refuses to honor recall. Ford TSB: Ford Ford TSB 21N12 Make: Ford Number: 21N12 Title: Short Block Replacement After Coolant Intrusion Date: 6/9/2022 Models: 2017-2019 Escape 2017-2019 Fusion Summary: In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore. Dealers are to inspect for DTCs P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in the PCM, and confirm presence of coolant intrusion into one or more cylinder bores. If the above criteria are met, replace the short block using the provided kit listed in the parts table. This service must be performed at no charge to the vehicle owner. 19B37 must be completed in OASIS prior to 21N12 being available.
Additional Notes:
Vehicle showed a check engine light. Then the vehicle stalled on the side of the road with a temperature warning ("Engine Hot"). Once cooled, the vehicle was able to be driven home. Upon taking it to a repair center, was advised of recall (not in NHTSA database). Ford refuses to honor recall. Ford TSB: Ford Ford TSB 21N12 Make: Ford Number: 21N12 Title: Short Block Replacement After Coolant Intrusion Date: 6/9/2022 Models: 2017-2019 Escape 2017-2019 Fusion Summary: In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore. Dealers are to inspect for DTCs P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in the PCM, and confirm presence of coolant intrusion into one or more cylinder bores. If the above criteria are met, replace the short block using the provided kit listed in the parts table. This service must be performed at no charge to the vehicle owner. 19B37 must be completed in OASIS prior to 21N12 being available.
Mfg Campaign: 11552845
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 40 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was experiencing abnormal coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block was fractured and there was coolant intrusion in the engine, and the coolant was burning in the exhaust. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The failure mileage was approximately 96,000.
Corrective Action:
The contact's daughter owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 40 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was experiencing abnormal coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block was fractured and there was coolant intrusion in the engine, and the coolant was burning in the exhaust. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The failure mileage was approximately 96,000.
Additional Notes:
The contact's daughter owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 40 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was experiencing abnormal coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block was fractured and there was coolant intrusion in the engine, and the coolant was burning in the exhaust. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The failure mileage was approximately 96,000.
Mfg Campaign: 11552921
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts with the check engine warning light illuminated. The contact stated that the check engine warning light remained illuminated while driving. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the engine cylinders and that the engine needed to be replaced. The engine was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 78,862.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts with the check engine warning light illuminated. The contact stated that the check engine warning light remained illuminated while driving. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the engine cylinders and that the engine needed to be replaced. The engine was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 78,862.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts with the check engine warning light illuminated. The contact stated that the check engine warning light remained illuminated while driving. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the engine cylinders and that the engine needed to be replaced. The engine was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 78,862.
Mfg Campaign: 11552546
Recall Date: Oct 30, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a gas station, locked the car. After pumping, the door can't open and found no key detected in my Fordpass app. If someone try to harm me that moment, I would be in danger because the car is controlled by the FORDPASS MODULE. It happened again in a parking lot of Costco, I'm denied of entry and the apps said there's a time for it to be activated, I am using the car to my destination without stopping the engine until I reach home.
Corrective Action:
FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a gas station, locked the car. After pumping, the door can't open and found no key detected in my Fordpass app. If someone try to harm me that moment, I would be in danger because the car is controlled by the FORDPASS MODULE. It happened again in a parking lot of Costco, I'm denied of entry and the apps said there's a time for it to be activated, I am using the car to my destination without stopping the engine until I reach home.
Additional Notes:
FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a gas station, locked the car. After pumping, the door can't open and found no key detected in my Fordpass app. If someone try to harm me that moment, I would be in danger because the car is controlled by the FORDPASS MODULE. It happened again in a parking lot of Costco, I'm denied of entry and the apps said there's a time for it to be activated, I am using the car to my destination without stopping the engine until I reach home.
Mfg Campaign: 11552674
Recall Date: Oct 30, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The high pressure fuel pump failed causing damage to cam and shavings in motor. The mechanic said engine needs to be replaced. I could have been driving on the interstate instead of a back road when this happened and I lost power. Lucky for me I wasn't. It could have been very bad. Ford has had a service bulletin out on this issue for some time. I had to go to 3 different Mechanics before one would even touch it. They all said the same thing. You will need at least a new cam probably a new engine per the service alert. Ford says those mean nothing and they can't help me. If I had been on interstate and crashed then maybe they would talk to me.
Corrective Action:
The high pressure fuel pump failed causing damage to cam and shavings in motor. The mechanic said engine needs to be replaced. I could have been driving on the interstate instead of a back road when this happened and I lost power. Lucky for me I wasn't. It could have been very bad. Ford has had a service bulletin out on this issue for some time. I had to go to 3 different Mechanics before one would even touch it. They all said the same thing. You will need at least a new cam probably a new engine per the service alert. Ford says those mean nothing and they can't help me. If I had been on interstate and crashed then maybe they would talk to me.
Additional Notes:
The high pressure fuel pump failed causing damage to cam and shavings in motor. The mechanic said engine needs to be replaced. I could have been driving on the interstate instead of a back road when this happened and I lost power. Lucky for me I wasn't. It could have been very bad. Ford has had a service bulletin out on this issue for some time. I had to go to 3 different Mechanics before one would even touch it. They all said the same thing. You will need at least a new cam probably a new engine per the service alert. Ford says those mean nothing and they can't help me. If I had been on interstate and crashed then maybe they would talk to me.
Mfg Campaign: 11552258
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Mfg Campaign: 11552268
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2017 ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was hesitating with the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leaking into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.
Mfg Campaign: 11552268
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the contact smelled fumes coming from the vehicle. The contact inspected the vehicle and noticed that the coolant was leaking onto the floor. The Engine Service warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the contact smelled fumes coming from the vehicle. The contact inspected the vehicle and noticed that the coolant was leaking onto the floor. The Engine Service warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the contact smelled fumes coming from the vehicle. The contact inspected the vehicle and noticed that the coolant was leaking onto the floor. The Engine Service warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11551848
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Corrective Action:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Additional Notes:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Mfg Campaign: 11551876
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Corrective Action:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Additional Notes:
The engine began to misfire on cylinder 1.The check engine light came on and verified the problem. The sparkplugs were replaced and coil 1 was swapped with #2 to ensure the coil wasn't malfunctioning. the problem resolved for a couple of days and once again misfires and the check engine light indicated a misfire problem in cylinder one. This time I looked at the coolant level and it had dropped significantly. I believe I have a coolant intrusion problem that the 2.0 Ecoboost engines are known for. In speaking with the Ford dealership they estimated a new engine to be 12000-13000 dollars in repair costs. If I continue to use the vehicle I am certain the engine will overheat possibly blow and catch fire as the coolant will run out or thin the oil. Ford should be held accountable for this problem
Mfg Campaign: 11551876
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Corrective Action:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Additional Notes:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Mfg Campaign: 11551896
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Corrective Action:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Additional Notes:
Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.
Mfg Campaign: 11551896
Recall Date: Oct 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Escape Titanium, with ~65K miles and just past the warranty period had the engine smoke at times and emit a chemical burn odor inside the vehicle. Took the vehicle to a repair shop, paid for a diagnosis and it came back that there was a known issue to Ford Motor Co. of the engine used in this model Escape where coolant did leak into the engine's cylinders. This would eventually cause the engine to stop working. The shop recommended I take it to a Ford dealer as the Ford Motor Co. report on the problem and fix was a multi-page report where every piece of the engine was replaced, in essence, Ford recommended a full engine replacement. I called the Ford Corp office and they responded there was nothing they could do to help, not even offer a discount on a new engine. I wound up paying the dealer $8500+ to put in a new engine. A month after the new engine was put in the vehicle, the Auto-shut off feature where the vehicle engine shuts down when stopped at a traffic light, for example, stopped working. The dealer said this may not be an engine problem as that feature of the vehicle had a multi-page list of requirements that had to be met in order for the feature to work. This included engine working fine, battery power above a certain level, and numerous others.
Corrective Action:
My 2017 Ford Escape Titanium, with ~65K miles and just past the warranty period had the engine smoke at times and emit a chemical burn odor inside the vehicle. Took the vehicle to a repair shop, paid for a diagnosis and it came back that there was a known issue to Ford Motor Co. of the engine used in this model Escape where coolant did leak into the engine's cylinders. This would eventually cause the engine to stop working. The shop recommended I take it to a Ford dealer as the Ford Motor Co. report on the problem and fix was a multi-page report where every piece of the engine was replaced, in essence, Ford recommended a full engine replacement. I called the Ford Corp office and they responded there was nothing they could do to help, not even offer a discount on a new engine. I wound up paying the dealer $8500+ to put in a new engine. A month after the new engine was put in the vehicle, the Auto-shut off feature where the vehicle engine shuts down when stopped at a traffic light, for example, stopped working. The dealer said this may not be an engine problem as that feature of the vehicle had a multi-page list of requirements that had to be met in order for the feature to work. This included engine working fine, battery power above a certain level, and numerous others.
Additional Notes:
My 2017 Ford Escape Titanium, with ~65K miles and just past the warranty period had the engine smoke at times and emit a chemical burn odor inside the vehicle. Took the vehicle to a repair shop, paid for a diagnosis and it came back that there was a known issue to Ford Motor Co. of the engine used in this model Escape where coolant did leak into the engine's cylinders. This would eventually cause the engine to stop working. The shop recommended I take it to a Ford dealer as the Ford Motor Co. report on the problem and fix was a multi-page report where every piece of the engine was replaced, in essence, Ford recommended a full engine replacement. I called the Ford Corp office and they responded there was nothing they could do to help, not even offer a discount on a new engine. I wound up paying the dealer $8500+ to put in a new engine. A month after the new engine was put in the vehicle, the Auto-shut off feature where the vehicle engine shuts down when stopped at a traffic light, for example, stopped working. The dealer said this may not be an engine problem as that feature of the vehicle had a multi-page list of requirements that had to be met in order for the feature to work. This included engine working fine, battery power above a certain level, and numerous others.
Mfg Campaign: 11551713
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle began experiencing a slight vibration when accelerating. When the vehicle reaches 28 mph through 54 mph, the vibration is noticeable. Very noticeable when going uphill. It feels like the rumble strips you drive over at a road construction area. When the vehicle reaches close to 60 mph the vibration is not felt. It began around May/June 2023 and got worse as the months went on. I took the vehicle to the dealer and they said it was a known issue with some Ford vehicles where a transmission torque converter would fail. Their recommendation was to pay them $6K for a new transmission that would come with a 3-year warranty. I already paid them $8K for a new engine for another known problem. I am not giving them another penny.
Corrective Action:
The vehicle began experiencing a slight vibration when accelerating. When the vehicle reaches 28 mph through 54 mph, the vibration is noticeable. Very noticeable when going uphill. It feels like the rumble strips you drive over at a road construction area. When the vehicle reaches close to 60 mph the vibration is not felt. It began around May/June 2023 and got worse as the months went on. I took the vehicle to the dealer and they said it was a known issue with some Ford vehicles where a transmission torque converter would fail. Their recommendation was to pay them $6K for a new transmission that would come with a 3-year warranty. I already paid them $8K for a new engine for another known problem. I am not giving them another penny.
Additional Notes:
The vehicle began experiencing a slight vibration when accelerating. When the vehicle reaches 28 mph through 54 mph, the vibration is noticeable. Very noticeable when going uphill. It feels like the rumble strips you drive over at a road construction area. When the vehicle reaches close to 60 mph the vibration is not felt. It began around May/June 2023 and got worse as the months went on. I took the vehicle to the dealer and they said it was a known issue with some Ford vehicles where a transmission torque converter would fail. Their recommendation was to pay them $6K for a new transmission that would come with a 3-year warranty. I already paid them $8K for a new engine for another known problem. I am not giving them another penny.
Mfg Campaign: 11551714
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak/ intrusion to cylinder causing white smoke and sputtering when idle and driving. Manufacturer defect noticed prior to warrantee expiring in august 2023 unable to schedule inspection prior to warranty expiration. Manufacturer has tcb on this exact issue. No check engine light. Multiple Mechanics reviewed issue stating need to replace the engine due to manufacturer defect causing issues and concerns for greater loss. The vehicle is available any time for testing etc
Corrective Action:
Coolant leak/ intrusion to cylinder causing white smoke and sputtering when idle and driving. Manufacturer defect noticed prior to warrantee expiring in august 2023 unable to schedule inspection prior to warranty expiration. Manufacturer has tcb on this exact issue. No check engine light. Multiple Mechanics reviewed issue stating need to replace the engine due to manufacturer defect causing issues and concerns for greater loss. The vehicle is available any time for testing etc
Additional Notes:
Coolant leak/ intrusion to cylinder causing white smoke and sputtering when idle and driving. Manufacturer defect noticed prior to warrantee expiring in august 2023 unable to schedule inspection prior to warranty expiration. Manufacturer has tcb on this exact issue. No check engine light. Multiple Mechanics reviewed issue stating need to replace the engine due to manufacturer defect causing issues and concerns for greater loss. The vehicle is available any time for testing etc
Mfg Campaign: 11551225
Recall Date: Oct 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine staying at medium temperature the entire ride but quickly escalating with little acceleration. White smoke from exhaust. Coolant leak into cylinder causing smoke and vehicle not operating properly at normal speeds. Discussed this with the dealership that vehicle was purchased from and serviced at prior. They said my warrantee just expired at the end of august but that the manufacturer is aware of the defect and would have fixed it if it was still under warranty. The repair they said would be 7500$ vehicle still not operating properly and coolant leak noted.
Corrective Action:
Engine staying at medium temperature the entire ride but quickly escalating with little acceleration. White smoke from exhaust. Coolant leak into cylinder causing smoke and vehicle not operating properly at normal speeds. Discussed this with the dealership that vehicle was purchased from and serviced at prior. They said my warrantee just expired at the end of august but that the manufacturer is aware of the defect and would have fixed it if it was still under warranty. The repair they said would be 7500$ vehicle still not operating properly and coolant leak noted.
Additional Notes:
Engine staying at medium temperature the entire ride but quickly escalating with little acceleration. White smoke from exhaust. Coolant leak into cylinder causing smoke and vehicle not operating properly at normal speeds. Discussed this with the dealership that vehicle was purchased from and serviced at prior. They said my warrantee just expired at the end of august but that the manufacturer is aware of the defect and would have fixed it if it was still under warranty. The repair they said would be 7500$ vehicle still not operating properly and coolant leak noted.
Mfg Campaign: 11551227
Recall Date: Oct 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought this car "new" from Ford dealer in Gainesville , FL in Nov 2016. A dashboard sign suddenly appeared on 10/2/2023 (overheated engine, risk of fire, please stop driving immediately) while driving on I-75 S from Gainesville to Orlando. The vehicle odometer reading was about 78000 miles. The vehicle would not move past 20 miles per hour. I finally was able to reach my destination in Orlando and took the car to the "Sun State Ford" dealer in Orlando, FL on 10/3/2023. Their inspection stated that the coolant leaked into the engine cylinders and the engine is completely damaged. They stated it will cost me USD 9600 for parts and labor to replace a new engine. I called Ford manufacturer 11 times and spoke to multiple representatives who told me that "it is not Ford's responsibility to replace the engine". Ford had a recall on the same problem in July 2022 and the recall expired in Nov 2022. I took the car to Gainesville Ford dealer at that time when I received the recall message even though there was no problem with my car at that time. The dealer that time stated that it will take 2-3 months for the repair to get completed. Since I had no alternate vehicle to drive and since the car that time had no issue, I did not fell it was necessary to do so. Finally, I sold the car to the "Junk car buyer" for few hundred dollars one 10/18/2023. From 10/3/2023-10/18/2023, I rented multiple cars and paid diagnostic fees to the Orlando Ford dealer. Finally, I bought another used car on 10/18/2023. I feel that this defect in the coolant/engine put my life at risk while driving on 1-75 S on 10/2/2023 and Ford seems to be very irresponsible. A one-owner car's engine should not go down at 78000 miles.
Corrective Action:
I bought this car "new" from Ford dealer in Gainesville , FL in Nov 2016. A dashboard sign suddenly appeared on 10/2/2023 (overheated engine, risk of fire, please stop driving immediately) while driving on I-75 S from Gainesville to Orlando. The vehicle odometer reading was about 78000 miles. The vehicle would not move past 20 miles per hour. I finally was able to reach my destination in Orlando and took the car to the "Sun State Ford" dealer in Orlando, FL on 10/3/2023. Their inspection stated that the coolant leaked into the engine cylinders and the engine is completely damaged. They stated it will cost me USD 9600 for parts and labor to replace a new engine. I called Ford manufacturer 11 times and spoke to multiple representatives who told me that "it is not Ford's responsibility to replace the engine". Ford had a recall on the same problem in July 2022 and the recall expired in Nov 2022. I took the car to Gainesville Ford dealer at that time when I received the recall message even though there was no problem with my car at that time. The dealer that time stated that it will take 2-3 months for the repair to get completed. Since I had no alternate vehicle to drive and since the car that time had no issue, I did not fell it was necessary to do so. Finally, I sold the car to the "Junk car buyer" for few hundred dollars one 10/18/2023. From 10/3/2023-10/18/2023, I rented multiple cars and paid diagnostic fees to the Orlando Ford dealer. Finally, I bought another used car on 10/18/2023. I feel that this defect in the coolant/engine put my life at risk while driving on 1-75 S on 10/2/2023 and Ford seems to be very irresponsible. A one-owner car's engine should not go down at 78000 miles.
Additional Notes:
I bought this car "new" from Ford dealer in Gainesville , FL in Nov 2016. A dashboard sign suddenly appeared on 10/2/2023 (overheated engine, risk of fire, please stop driving immediately) while driving on I-75 S from Gainesville to Orlando. The vehicle odometer reading was about 78000 miles. The vehicle would not move past 20 miles per hour. I finally was able to reach my destination in Orlando and took the car to the "Sun State Ford" dealer in Orlando, FL on 10/3/2023. Their inspection stated that the coolant leaked into the engine cylinders and the engine is completely damaged. They stated it will cost me USD 9600 for parts and labor to replace a new engine. I called Ford manufacturer 11 times and spoke to multiple representatives who told me that "it is not Ford's responsibility to replace the engine". Ford had a recall on the same problem in July 2022 and the recall expired in Nov 2022. I took the car to Gainesville Ford dealer at that time when I received the recall message even though there was no problem with my car at that time. The dealer that time stated that it will take 2-3 months for the repair to get completed. Since I had no alternate vehicle to drive and since the car that time had no issue, I did not fell it was necessary to do so. Finally, I sold the car to the "Junk car buyer" for few hundred dollars one 10/18/2023. From 10/3/2023-10/18/2023, I rented multiple cars and paid diagnostic fees to the Orlando Ford dealer. Finally, I bought another used car on 10/18/2023. I feel that this defect in the coolant/engine put my life at risk while driving on 1-75 S on 10/2/2023 and Ford seems to be very irresponsible. A one-owner car's engine should not go down at 78000 miles.
Mfg Campaign: 11551137
Recall Date: Oct 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased my Ford escape 2017 "new" from Gainesville Ford dealer in 11/2016. Over the years I have serviced my vehicle well, changed all my four tires and brake pads in 06/2023. On 10/2/2023, while I was driving on highway- I 75 &Florida turnpike the engine suddenly showed Engine overheated stop for safety. I stop the car and drove. The sign kept on coming on and off throughout my drive. Since I was on a busy highway, and also in the construction area, there was not a possibility to stop every time the sign appeared. Finally, I reached my destination in Orlando and parked the car in covered parking. That afternoon as I was trying to return home, I started the car, car was moving slowly, I pulled out of the parking lot into the road and the car would not go beyond 10-15 mph. Thankfully the cars around me were considerate and I was able to circle back into the parking lot. From there the car had to be towed to one repair shop who diagnosed that there was coolant leakage into the engine, causing damage of the engine cylinders. I called Ford dealership in Orlando and the car was again towed there. Ford dealership told me that the coolant had leaked into the engine causing damage of the engine and now the whole engine had to be changed and it would cost me $9600. 1 year earlier I had received a letter from Ford stating that my car had a recall on coolant leak into the engine causing engine failure. I had taken the car to the Gainesville Ford dealer where the agent told me that it will take about 3 months for the car to be repaired as they had to order the part. I did not have an alternate vehicle so the agent told me he will order new parts and call me. They never called me. Now my car has total engine failure. I spoke with Ford customer service multiple times, and Ford refused to pay for my car repair. Orlando Ford dealership was no help at all. After 2.5 weeks of multiple calls and no help I had to junk my car and buy a new car. Ford has to be held accountable.
Corrective Action:
I purchased my Ford escape 2017 "new" from Gainesville Ford dealer in 11/2016. Over the years I have serviced my vehicle well, changed all my four tires and brake pads in 06/2023. On 10/2/2023, while I was driving on highway- I 75 &Florida turnpike the engine suddenly showed Engine overheated stop for safety. I stop the car and drove. The sign kept on coming on and off throughout my drive. Since I was on a busy highway, and also in the construction area, there was not a possibility to stop every time the sign appeared. Finally, I reached my destination in Orlando and parked the car in covered parking. That afternoon as I was trying to return home, I started the car, car was moving slowly, I pulled out of the parking lot into the road and the car would not go beyond 10-15 mph. Thankfully the cars around me were considerate and I was able to circle back into the parking lot. From there the car had to be towed to one repair shop who diagnosed that there was coolant leakage into the engine, causing damage of the engine cylinders. I called Ford dealership in Orlando and the car was again towed there. Ford dealership told me that the coolant had leaked into the engine causing damage of the engine and now the whole engine had to be changed and it would cost me $9600. 1 year earlier I had received a letter from Ford stating that my car had a recall on coolant leak into the engine causing engine failure. I had taken the car to the Gainesville Ford dealer where the agent told me that it will take about 3 months for the car to be repaired as they had to order the part. I did not have an alternate vehicle so the agent told me he will order new parts and call me. They never called me. Now my car has total engine failure. I spoke with Ford customer service multiple times, and Ford refused to pay for my car repair. Orlando Ford dealership was no help at all. After 2.5 weeks of multiple calls and no help I had to junk my car and buy a new car. Ford has to be held accountable.
Additional Notes:
I purchased my Ford escape 2017 "new" from Gainesville Ford dealer in 11/2016. Over the years I have serviced my vehicle well, changed all my four tires and brake pads in 06/2023. On 10/2/2023, while I was driving on highway- I 75 &Florida turnpike the engine suddenly showed Engine overheated stop for safety. I stop the car and drove. The sign kept on coming on and off throughout my drive. Since I was on a busy highway, and also in the construction area, there was not a possibility to stop every time the sign appeared. Finally, I reached my destination in Orlando and parked the car in covered parking. That afternoon as I was trying to return home, I started the car, car was moving slowly, I pulled out of the parking lot into the road and the car would not go beyond 10-15 mph. Thankfully the cars around me were considerate and I was able to circle back into the parking lot. From there the car had to be towed to one repair shop who diagnosed that there was coolant leakage into the engine, causing damage of the engine cylinders. I called Ford dealership in Orlando and the car was again towed there. Ford dealership told me that the coolant had leaked into the engine causing damage of the engine and now the whole engine had to be changed and it would cost me $9600. 1 year earlier I had received a letter from Ford stating that my car had a recall on coolant leak into the engine causing engine failure. I had taken the car to the Gainesville Ford dealer where the agent told me that it will take about 3 months for the car to be repaired as they had to order the part. I did not have an alternate vehicle so the agent told me he will order new parts and call me. They never called me. Now my car has total engine failure. I spoke with Ford customer service multiple times, and Ford refused to pay for my car repair. Orlando Ford dealership was no help at all. After 2.5 weeks of multiple calls and no help I had to junk my car and buy a new car. Ford has to be held accountable.
Mfg Campaign: 11551139
Recall Date: Oct 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
my check engine light came on yesterday and i took it to the dealership this morning. they ran diagnostics and told me one of the cylinders is misfiring due to coolant from another cylinder leaking into it. i commute over one hour each way to work, so this puts my safety in danger - they said the car is drivable but i need to keep putting coolant into it weekly. after doing research when i came home, i found this is a common reoccurrence with this model/engine type in ford cars.
Corrective Action:
my check engine light came on yesterday and i took it to the dealership this morning. they ran diagnostics and told me one of the cylinders is misfiring due to coolant from another cylinder leaking into it. i commute over one hour each way to work, so this puts my safety in danger - they said the car is drivable but i need to keep putting coolant into it weekly. after doing research when i came home, i found this is a common reoccurrence with this model/engine type in ford cars.
Additional Notes:
my check engine light came on yesterday and i took it to the dealership this morning. they ran diagnostics and told me one of the cylinders is misfiring due to coolant from another cylinder leaking into it. i commute over one hour each way to work, so this puts my safety in danger - they said the car is drivable but i need to keep putting coolant into it weekly. after doing research when i came home, i found this is a common reoccurrence with this model/engine type in ford cars.
Mfg Campaign: 11550972
Recall Date: Oct 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the Auto START/STOP feature failed to operate as needed and the engine failed to restart after depressing the accelerator pedal. The contact also stated that the vehicle failed to immediately start after refueling. The contact stated that the “Auto START/STOP - Shift to Park(P) and Restart Engine” message was displayed. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the Auto START/STOP feature failed to operate as needed and the engine failed to restart after depressing the accelerator pedal. The contact also stated that the vehicle failed to immediately start after refueling. The contact stated that the “Auto START/STOP - Shift to Park(P) and Restart Engine” message was displayed. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the Auto START/STOP feature failed to operate as needed and the engine failed to restart after depressing the accelerator pedal. The contact also stated that the vehicle failed to immediately start after refueling. The contact stated that the “Auto START/STOP - Shift to Park(P) and Restart Engine” message was displayed. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11550826
Recall Date: Oct 19, 2023
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