Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to the dealer and the spark plugs and coils were replaced however, the check engine warning light returned. The vehicle was then taken to Pep Boys and the contact was made aware of the engine cylinder failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,744.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to the dealer and the spark plugs and coils were replaced however, the check engine warning light returned. The vehicle was then taken to Pep Boys and the contact was made aware of the engine cylinder failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,744.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to the dealer and the spark plugs and coils were replaced however, the check engine warning light returned. The vehicle was then taken to Pep Boys and the contact was made aware of the engine cylinder failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,744.
Mfg Campaign: 11565703
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. There was no warning light illuminated. The contact connected a voltmeter to the battery, but no electrical failure was found. The contact notified the dealer where the vehicle was purchased. The dealer referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. There was no warning light illuminated. The contact connected a voltmeter to the battery, but no electrical failure was found. The contact notified the dealer where the vehicle was purchased. The dealer referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start intermittently. There was no warning light illuminated. The contact connected a voltmeter to the battery, but no electrical failure was found. The contact notified the dealer where the vehicle was purchased. The dealer referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 83,000.
Mfg Campaign: 11565757
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11565823
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while making a left turn into traffic, the check engine warning light illuminated, and the vehicle was shaking abnormally. Additionally, the contact stated that when the heat was turned on, there was an abnormal burning odor in the vehicle. The vehicle was taken to a dealer where it was diagnosed and determined that coolant had intruded into a cylinder and caused damage to the engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11565823
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At approximately 55k miles (mid-December 2023), the engine started to misfire on startup. It did not happen every time, but happened enough that the check engine light appeared several days later. The diagnostic codes were P0301-00 (Cylinder 1 misfire detected) and P0316-00 (Misfire detected on startup - first 1000 revolutions). All 4 spark plugs and cylinder 1 ignition coil pack were replaced, engine continued to randomly misfire. Battery was replaced, engine still misfired. After replacing the battery, I noticed the coolant tank was empty. I added coolant, and the level continued to drop. I took the vehicle to Ken Garff Ford Dealership in Fort Collins, CO where they confirmed on [XXX] that coolant was leaking into the cylinder and the engine would need to be replaced. There are several Technical Service Bulletins for this issue, the most recent being [XXX] dated [XXX]. Issue is as follows: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly. This is a known design flaw with the engine, and makes the vehicle completely unreliable. The engine was confirmed by the Ford dealer to be malfunctioning beyond repair due to a defect with the engine cylinders. Many other instances of this issue are documented online, and confirmed by dealer to be a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At approximately 55k miles (mid-December 2023), the engine started to misfire on startup. It did not happen every time, but happened enough that the check engine light appeared several days later. The diagnostic codes were P0301-00 (Cylinder 1 misfire detected) and P0316-00 (Misfire detected on startup - first 1000 revolutions). All 4 spark plugs and cylinder 1 ignition coil pack were replaced, engine continued to randomly misfire. Battery was replaced, engine still misfired. After replacing the battery, I noticed the coolant tank was empty. I added coolant, and the level continued to drop. I took the vehicle to Ken Garff Ford Dealership in Fort Collins, CO where they confirmed on [XXX] that coolant was leaking into the cylinder and the engine would need to be replaced. There are several Technical Service Bulletins for this issue, the most recent being [XXX] dated [XXX]. Issue is as follows: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly. This is a known design flaw with the engine, and makes the vehicle completely unreliable. The engine was confirmed by the Ford dealer to be malfunctioning beyond repair due to a defect with the engine cylinders. Many other instances of this issue are documented online, and confirmed by dealer to be a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At approximately 55k miles (mid-December 2023), the engine started to misfire on startup. It did not happen every time, but happened enough that the check engine light appeared several days later. The diagnostic codes were P0301-00 (Cylinder 1 misfire detected) and P0316-00 (Misfire detected on startup - first 1000 revolutions). All 4 spark plugs and cylinder 1 ignition coil pack were replaced, engine continued to randomly misfire. Battery was replaced, engine still misfired. After replacing the battery, I noticed the coolant tank was empty. I added coolant, and the level continued to drop. I took the vehicle to Ken Garff Ford Dealership in Fort Collins, CO where they confirmed on [XXX] that coolant was leaking into the cylinder and the engine would need to be replaced. There are several Technical Service Bulletins for this issue, the most recent being [XXX] dated [XXX]. Issue is as follows: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly. This is a known design flaw with the engine, and makes the vehicle completely unreliable. The engine was confirmed by the Ford dealer to be malfunctioning beyond repair due to a defect with the engine cylinders. Many other instances of this issue are documented online, and confirmed by dealer to be a known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565576
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
It seems like this is a common occurrence especially with this particular vehicle. The low beam LED headlight bulbs keep on breaking resulting in no headlights. These bulbs are expensive and it is such a headache replacing them so often. This should not be the case, but it is.
Corrective Action:
It seems like this is a common occurrence especially with this particular vehicle. The low beam LED headlight bulbs keep on breaking resulting in no headlights. These bulbs are expensive and it is such a headache replacing them so often. This should not be the case, but it is.
Additional Notes:
It seems like this is a common occurrence especially with this particular vehicle. The low beam LED headlight bulbs keep on breaking resulting in no headlights. These bulbs are expensive and it is such a headache replacing them so often. This should not be the case, but it is.
Mfg Campaign: 11565394
Recall Date: Jan 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Corrective Action:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Additional Notes:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Mfg Campaign: 11565068
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Corrective Action:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Additional Notes:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Mfg Campaign: 11565068
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Corrective Action:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Additional Notes:
The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.
Mfg Campaign: 11565068
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated on a several occasions while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the check engine warning light was illuminated intermittently for approximately three months. The vehicle was taken to two dealers, where it was diagnosed that there was a coolant intrusion in the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated on a several occasions while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the check engine warning light was illuminated intermittently for approximately three months. The vehicle was taken to two dealers, where it was diagnosed that there was a coolant intrusion in the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated on a several occasions while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the check engine warning light was illuminated intermittently for approximately three months. The vehicle was taken to two dealers, where it was diagnosed that there was a coolant intrusion in the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was 56,000.
Mfg Campaign: 11565200
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Corrective Action:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Additional Notes:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Mfg Campaign: 11564793
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Corrective Action:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Additional Notes:
Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.
Mfg Campaign: 11564793
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light was flashing on and off. The contact called the local dealer and was informed that the computer system was down. The vehicle was taken back to the dealer, where it was diagnosed that coolant was leaking into the cylinder and the engine. The check engine warning light was reset. The vehicle was not repaired, and the failure persisted. The vehicle was taken to two independent mechanics, and the contact was informed that there was a cylinder misfire. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.
Mfg Campaign: 11564849
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at 60-65 MPH that while veering right coming off an exit ramp and driving approximately 60-65 MPH, and then coming to a stop at a stop sign; the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to the dealer where it was determined that the transmission had failed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 113,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at 60-65 MPH that while veering right coming off an exit ramp and driving approximately 60-65 MPH, and then coming to a stop at a stop sign; the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to the dealer where it was determined that the transmission had failed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 113,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at 60-65 MPH that while veering right coming off an exit ramp and driving approximately 60-65 MPH, and then coming to a stop at a stop sign; the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to the dealer where it was determined that the transmission had failed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 113,000.
Mfg Campaign: 11564856
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the service engine warning light illuminated. The vehicle was taken to the local dealer for routine maintenance, and the contact informed the mechanic about the engine warning light. The mechanic informed the contact that the spark plug failed to release without being fractured, and it was also diagnosed that there was coolant intrusion into the engine. The engine was replaced. The manufacturer was contacted and assisted with the repair and referred the contact to NHTSA Hotline. The failure mileage was approximately 39,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the service engine warning light illuminated. The vehicle was taken to the local dealer for routine maintenance, and the contact informed the mechanic about the engine warning light. The mechanic informed the contact that the spark plug failed to release without being fractured, and it was also diagnosed that there was coolant intrusion into the engine. The engine was replaced. The manufacturer was contacted and assisted with the repair and referred the contact to NHTSA Hotline. The failure mileage was approximately 39,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the service engine warning light illuminated. The vehicle was taken to the local dealer for routine maintenance, and the contact informed the mechanic about the engine warning light. The mechanic informed the contact that the spark plug failed to release without being fractured, and it was also diagnosed that there was coolant intrusion into the engine. The engine was replaced. The manufacturer was contacted and assisted with the repair and referred the contact to NHTSA Hotline. The failure mileage was approximately 39,000.
Mfg Campaign: 11564948
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the gears seized. The vehicle failed to reverse. The transmission became inoperable. The transmission warning light was illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired, but the failure recurred. The contact called the local dealer but was unable to obtain a timely appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the gears seized. The vehicle failed to reverse. The transmission became inoperable. The transmission warning light was illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired, but the failure recurred. The contact called the local dealer but was unable to obtain a timely appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the gears seized. The vehicle failed to reverse. The transmission became inoperable. The transmission warning light was illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was repaired, but the failure recurred. The contact called the local dealer but was unable to obtain a timely appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
Mfg Campaign: 11564539
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Mfg Campaign: 11564354
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.
Mfg Campaign: 11564354
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked and hesitated as if the engine was misfiring. The check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10213732 (Engine and Engine Cooling) however after checking on Manufacturer’s website, the contact learned that the VIN was not included. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked and hesitated as if the engine was misfiring. The check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10213732 (Engine and Engine Cooling) however after checking on Manufacturer’s website, the contact learned that the VIN was not included. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked and hesitated as if the engine was misfiring. The check engine warning light was illuminated. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10213732 (Engine and Engine Cooling) however after checking on Manufacturer’s website, the contact learned that the VIN was not included. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into a cylinder and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Mfg Campaign: 11564091
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] · Number: TSB [XXX] · Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563913
Recall Date: Jan 6, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury