Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Corrective Action:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Additional Notes:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Mfg Campaign: 11568265
Recall Date: Jan 27, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Corrective Action:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Additional Notes:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Mfg Campaign: 11568265
Recall Date: Jan 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Corrective Action:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Additional Notes:
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Mfg Campaign: 11568265
Recall Date: Jan 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.
Corrective Action:
While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.
Additional Notes:
While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.
Mfg Campaign: 11568010
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Corrective Action:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Additional Notes:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Mfg Campaign: 11567807
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Corrective Action:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Additional Notes:
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Mfg Campaign: 11567807
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB
Corrective Action:
This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB
Additional Notes:
This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB
Mfg Campaign: 11567809
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled without warning. The vehicle was restarted; however, the failure reoccurred. The vehicle was towed to the local dealer, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,400.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled without warning. The vehicle was restarted; however, the failure reoccurred. The vehicle was towed to the local dealer, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,400.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled without warning. The vehicle was restarted; however, the failure reoccurred. The vehicle was towed to the local dealer, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,400.
Mfg Campaign: 11567349
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Antifreeze is leaking into the small block, causing a fire in the engine. This was a known issue on the other Ford Fusions and other year Escapes. Upon viewing other users on reddit, this is a major issue.
Corrective Action:
Antifreeze is leaking into the small block, causing a fire in the engine. This was a known issue on the other Ford Fusions and other year Escapes. Upon viewing other users on reddit, this is a major issue.
Additional Notes:
Antifreeze is leaking into the small block, causing a fire in the engine. This was a known issue on the other Ford Fusions and other year Escapes. Upon viewing other users on reddit, this is a major issue.
Mfg Campaign: 11566895
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Corrective Action:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Additional Notes:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Mfg Campaign: 11566947
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Corrective Action:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Additional Notes:
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Mfg Campaign: 11566947
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Liftgate wont open. It’s been going in and out for the past 3 years. Some times it opens, most times it doesn’t. Now it won’t open at all.
Corrective Action:
Liftgate wont open. It’s been going in and out for the past 3 years. Some times it opens, most times it doesn’t. Now it won’t open at all.
Additional Notes:
Liftgate wont open. It’s been going in and out for the past 3 years. Some times it opens, most times it doesn’t. Now it won’t open at all.
Mfg Campaign: 11566773
Recall Date: Jan 21, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owned a 2017 Ford Escape. The contact stated that while starting the vehicle, the instrument panel began flickering. The contact stated while driving 40 MPH, the flickering ceased. The contact stated that shortly after the flickering stopped, the steering wheel became firm, and was unresponsive causing the vehicle to collide with a telephone pole. There were no injuries sustained. The contact stated that the air bags deployed as designed. A Police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed and deemed a total loss. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.
Corrective Action:
The contact owned a 2017 Ford Escape. The contact stated that while starting the vehicle, the instrument panel began flickering. The contact stated while driving 40 MPH, the flickering ceased. The contact stated that shortly after the flickering stopped, the steering wheel became firm, and was unresponsive causing the vehicle to collide with a telephone pole. There were no injuries sustained. The contact stated that the air bags deployed as designed. A Police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed and deemed a total loss. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.
Additional Notes:
The contact owned a 2017 Ford Escape. The contact stated that while starting the vehicle, the instrument panel began flickering. The contact stated while driving 40 MPH, the flickering ceased. The contact stated that shortly after the flickering stopped, the steering wheel became firm, and was unresponsive causing the vehicle to collide with a telephone pole. There were no injuries sustained. The contact stated that the air bags deployed as designed. A Police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed and deemed a total loss. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.
Mfg Campaign: 11566440
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was a large cloud of white smoke coming from the exhaust. The contact stated that the vehicle was also idling roughly. The contact stated that while driving during the day the smoke ceased; however, the vehicle would idle roughly while stopped for a traffic signal or while slowing for traffic. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine cylinders and recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer and was informed that there was a manufacturer recall for the failure however, the vehicle was not included. The failure was related to Customer Satisfaction Program Number: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was a large cloud of white smoke coming from the exhaust. The contact stated that the vehicle was also idling roughly. The contact stated that while driving during the day the smoke ceased; however, the vehicle would idle roughly while stopped for a traffic signal or while slowing for traffic. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine cylinders and recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer and was informed that there was a manufacturer recall for the failure however, the vehicle was not included. The failure was related to Customer Satisfaction Program Number: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was a large cloud of white smoke coming from the exhaust. The contact stated that the vehicle was also idling roughly. The contact stated that while driving during the day the smoke ceased; however, the vehicle would idle roughly while stopped for a traffic signal or while slowing for traffic. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine cylinders and recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer and was informed that there was a manufacturer recall for the failure however, the vehicle was not included. The failure was related to Customer Satisfaction Program Number: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 78,000.
Mfg Campaign: 11566509
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The headlights keep going out. Every couple weeks to a month one of them blows out. Alternates between both of them to the point that there are times that both are out
Corrective Action:
The headlights keep going out. Every couple weeks to a month one of them blows out. Alternates between both of them to the point that there are times that both are out
Additional Notes:
The headlights keep going out. Every couple weeks to a month one of them blows out. Alternates between both of them to the point that there are times that both are out
Mfg Campaign: 11566571
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Corrective Action:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Additional Notes:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Mfg Campaign: 11566589
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Corrective Action:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Additional Notes:
Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of power during rush hour traffic. Upon review by a local shop, it was determfined that the engine failed due to coolant intrusion, a problem known to, and acknowledged by, Ford Motor Company. This was documented in Ford publication Customer Satisfaction Program 21N12. There were absolutely no warnings or messages, nor were there any smells or sounds to indicate impending failure.
Mfg Campaign: 11566589
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Turbo Charger failed. It has since been replaced. My safety was put at risk because, I could not accelerate fast enough to get up to the required speed limit. It has been inspected by a Ford repair shop. There was only one warning: a check engine light came on while I was in route to work. The car's performance immediately deteriorated and I turned around and went back home.
Corrective Action:
The Turbo Charger failed. It has since been replaced. My safety was put at risk because, I could not accelerate fast enough to get up to the required speed limit. It has been inspected by a Ford repair shop. There was only one warning: a check engine light came on while I was in route to work. The car's performance immediately deteriorated and I turned around and went back home.
Additional Notes:
The Turbo Charger failed. It has since been replaced. My safety was put at risk because, I could not accelerate fast enough to get up to the required speed limit. It has been inspected by a Ford repair shop. There was only one warning: a check engine light came on while I was in route to work. The car's performance immediately deteriorated and I turned around and went back home.
Mfg Campaign: 11566594
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle began to lose forward momentum. The contact stated that his daughter depressed the accelerator pedal, and the engine revved but continued to lose forward momentum. The contact stated that his daughter had not noticed any warning lights being illuminated. The contact’s daughter was able to drive the vehicle to a local dealer, where it was diagnosed and determined that silicone plugs for the transmission drains had failed, and a significant amount of transmission fluid had leaked. The contact stated that the plugs were replaced, and the transmission fluid was replaced. The vehicle was repaired. The contact stated that the failure had occurred again, and the transmission was slipping and the vehicle hesitated before shifting into gear. The manufacturer was informed of the failure. The failure mileage was 49,543.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle began to lose forward momentum. The contact stated that his daughter depressed the accelerator pedal, and the engine revved but continued to lose forward momentum. The contact stated that his daughter had not noticed any warning lights being illuminated. The contact’s daughter was able to drive the vehicle to a local dealer, where it was diagnosed and determined that silicone plugs for the transmission drains had failed, and a significant amount of transmission fluid had leaked. The contact stated that the plugs were replaced, and the transmission fluid was replaced. The vehicle was repaired. The contact stated that the failure had occurred again, and the transmission was slipping and the vehicle hesitated before shifting into gear. The manufacturer was informed of the failure. The failure mileage was 49,543.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle began to lose forward momentum. The contact stated that his daughter depressed the accelerator pedal, and the engine revved but continued to lose forward momentum. The contact stated that his daughter had not noticed any warning lights being illuminated. The contact’s daughter was able to drive the vehicle to a local dealer, where it was diagnosed and determined that silicone plugs for the transmission drains had failed, and a significant amount of transmission fluid had leaked. The contact stated that the plugs were replaced, and the transmission fluid was replaced. The vehicle was repaired. The contact stated that the failure had occurred again, and the transmission was slipping and the vehicle hesitated before shifting into gear. The manufacturer was informed of the failure. The failure mileage was 49,543.
Mfg Campaign: 11566286
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
As my vehicle was being operated, it began to shake and shudder while stopped in traffic. Each time the vehicle was stopped in gear, the entire vehicle would shake horribly. On Thursday January 11th, 2024 the vehicle was taken to the Grieco Ford dealership where I purchased said vehicle as new. Vehicle currently has 70,292 miles and is up to date on its maintenance. Upon inspection, the service advisor indicated the technician found all motor mounts broken, as well as a broken flywheel flex plate. Doing due diligence, I discovered that the motor in my vehicle is the same motor which has an active recall in three other Ford models. The Ford Fusion, Ford Edge and MKZ models. The same damage to my vehicle is commensurate with their recalls. I believe the motor in my vehicle, a Ford Ecoboost 2.0L is the same in a long line of faulty motors and should be added to the line of recalled motors. The damage to my vehicle is one which should be added to the line of recalled motors, and the cost of repair should be reimbursed and covered by the Ford Motor Company and its subsidiaries. Today, January 16th, 2024 at 0934hrs, I received a phone call from the dealership advising me that the torque converter is also faulty, as the vehicle's motor is still shaking after replacing all the motor mounts.
Corrective Action:
As my vehicle was being operated, it began to shake and shudder while stopped in traffic. Each time the vehicle was stopped in gear, the entire vehicle would shake horribly. On Thursday January 11th, 2024 the vehicle was taken to the Grieco Ford dealership where I purchased said vehicle as new. Vehicle currently has 70,292 miles and is up to date on its maintenance. Upon inspection, the service advisor indicated the technician found all motor mounts broken, as well as a broken flywheel flex plate. Doing due diligence, I discovered that the motor in my vehicle is the same motor which has an active recall in three other Ford models. The Ford Fusion, Ford Edge and MKZ models. The same damage to my vehicle is commensurate with their recalls. I believe the motor in my vehicle, a Ford Ecoboost 2.0L is the same in a long line of faulty motors and should be added to the line of recalled motors. The damage to my vehicle is one which should be added to the line of recalled motors, and the cost of repair should be reimbursed and covered by the Ford Motor Company and its subsidiaries. Today, January 16th, 2024 at 0934hrs, I received a phone call from the dealership advising me that the torque converter is also faulty, as the vehicle's motor is still shaking after replacing all the motor mounts.
Additional Notes:
As my vehicle was being operated, it began to shake and shudder while stopped in traffic. Each time the vehicle was stopped in gear, the entire vehicle would shake horribly. On Thursday January 11th, 2024 the vehicle was taken to the Grieco Ford dealership where I purchased said vehicle as new. Vehicle currently has 70,292 miles and is up to date on its maintenance. Upon inspection, the service advisor indicated the technician found all motor mounts broken, as well as a broken flywheel flex plate. Doing due diligence, I discovered that the motor in my vehicle is the same motor which has an active recall in three other Ford models. The Ford Fusion, Ford Edge and MKZ models. The same damage to my vehicle is commensurate with their recalls. I believe the motor in my vehicle, a Ford Ecoboost 2.0L is the same in a long line of faulty motors and should be added to the line of recalled motors. The damage to my vehicle is one which should be added to the line of recalled motors, and the cost of repair should be reimbursed and covered by the Ford Motor Company and its subsidiaries. Today, January 16th, 2024 at 0934hrs, I received a phone call from the dealership advising me that the torque converter is also faulty, as the vehicle's motor is still shaking after replacing all the motor mounts.
Mfg Campaign: 11565702
Recall Date: Jan 16, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury