Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started the vehicle to run errands and upon exiting the driveway the vehicle was rough idling and the check engine light was blinking. Immediately turned around, brought it home and checked the manual. Scheduled service with dealer and left it parked until the service date. Dealer reproduced the problem, ran diagnostics and verified concern. Diagnostic codes P0304 and P0316 returned. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire cleared up. Dealer noted coolant was not low and had not been added by customer. The vehicle was in for regular oil change service at the same dealer on 6/7/24 and the service package included fluid top off, but the paperwork received did not note specifically whether coolant had been topped off. Dealer let vehicle sit overnight at dealership and checked cylinders for coolant the next day. Dealer found coolant leaking into cylinder 4. Dealer states long block assembly needs replaced due to coolant intrusion. Quoted price of repair $8585.03. Repair not covered by Ford even though it seems to be a known issue. We declined repairs at this time. Why our vehicle has not been included in the recall is a mystery. It meets the date and the final assembly plant location. It is a 2017 Ford Escape Titanium 2.0L EcoBoost engine, assembled in Louisville.
Corrective Action:
Started the vehicle to run errands and upon exiting the driveway the vehicle was rough idling and the check engine light was blinking. Immediately turned around, brought it home and checked the manual. Scheduled service with dealer and left it parked until the service date. Dealer reproduced the problem, ran diagnostics and verified concern. Diagnostic codes P0304 and P0316 returned. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire cleared up. Dealer noted coolant was not low and had not been added by customer. The vehicle was in for regular oil change service at the same dealer on 6/7/24 and the service package included fluid top off, but the paperwork received did not note specifically whether coolant had been topped off. Dealer let vehicle sit overnight at dealership and checked cylinders for coolant the next day. Dealer found coolant leaking into cylinder 4. Dealer states long block assembly needs replaced due to coolant intrusion. Quoted price of repair $8585.03. Repair not covered by Ford even though it seems to be a known issue. We declined repairs at this time. Why our vehicle has not been included in the recall is a mystery. It meets the date and the final assembly plant location. It is a 2017 Ford Escape Titanium 2.0L EcoBoost engine, assembled in Louisville.
Additional Notes:
Started the vehicle to run errands and upon exiting the driveway the vehicle was rough idling and the check engine light was blinking. Immediately turned around, brought it home and checked the manual. Scheduled service with dealer and left it parked until the service date. Dealer reproduced the problem, ran diagnostics and verified concern. Diagnostic codes P0304 and P0316 returned. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire cleared up. Dealer noted coolant was not low and had not been added by customer. The vehicle was in for regular oil change service at the same dealer on 6/7/24 and the service package included fluid top off, but the paperwork received did not note specifically whether coolant had been topped off. Dealer let vehicle sit overnight at dealership and checked cylinders for coolant the next day. Dealer found coolant leaking into cylinder 4. Dealer states long block assembly needs replaced due to coolant intrusion. Quoted price of repair $8585.03. Repair not covered by Ford even though it seems to be a known issue. We declined repairs at this time. Why our vehicle has not been included in the recall is a mystery. It meets the date and the final assembly plant location. It is a 2017 Ford Escape Titanium 2.0L EcoBoost engine, assembled in Louisville.
Mfg Campaign: 11611456
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated on several occasions while starting the vehicle, the check engine warning light illuminated. The contact stated that while driving on several occasions at various speeds, the vehicle was shaking violently before the vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated on several occasions while starting the vehicle, the check engine warning light illuminated. The contact stated that while driving on several occasions at various speeds, the vehicle was shaking violently before the vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated on several occasions while starting the vehicle, the check engine warning light illuminated. The contact stated that while driving on several occasions at various speeds, the vehicle was shaking violently before the vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11611108
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,421.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,421.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,421.
Mfg Campaign: 11611140
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is somehow invading the spark plug cavity. I fill up coolant reservoir and it disappears. Car uncontrollable shaking and engine light is on with a warning the car is unsafe to continue driving.
Corrective Action:
Coolant is somehow invading the spark plug cavity. I fill up coolant reservoir and it disappears. Car uncontrollable shaking and engine light is on with a warning the car is unsafe to continue driving.
Additional Notes:
Coolant is somehow invading the spark plug cavity. I fill up coolant reservoir and it disappears. Car uncontrollable shaking and engine light is on with a warning the car is unsafe to continue driving.
Mfg Campaign: 11611147
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Corrective Action:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Additional Notes:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Mfg Campaign: 11611237
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Corrective Action:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Additional Notes:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Mfg Campaign: 11611237
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Corrective Action:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Additional Notes:
My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.
Mfg Campaign: 11611237
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Dealership has confirmed coolant intrusion in motor due to a faulty design of the ecoboost 1.5 engine. I have found research saying this could cause engine fire or complete engine failure while driving. This is scary since I drive my 3 year old in this vehicle.
Corrective Action:
Dealership has confirmed coolant intrusion in motor due to a faulty design of the ecoboost 1.5 engine. I have found research saying this could cause engine fire or complete engine failure while driving. This is scary since I drive my 3 year old in this vehicle.
Additional Notes:
Dealership has confirmed coolant intrusion in motor due to a faulty design of the ecoboost 1.5 engine. I have found research saying this could cause engine fire or complete engine failure while driving. This is scary since I drive my 3 year old in this vehicle.
Mfg Campaign: 11611275
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car is exhibiting symptoms of coolant intrusion into cylinder 3, but needs to be confirmed by Ford. Was getting a misfire on cylinder 3 and replaced the spark plugs and coil pack. Coolant consumption with no visible leaks has begun in the last 2 weeks. This is a known issue and Ford has not issued recalls to fix this. If Ford would like to inspect and troubleshoot the issue at no cost, I am willing to take the vehicle into the dealer. Engine seizure is a possible result of this defect and could cause an accident and even death.
Corrective Action:
Car is exhibiting symptoms of coolant intrusion into cylinder 3, but needs to be confirmed by Ford. Was getting a misfire on cylinder 3 and replaced the spark plugs and coil pack. Coolant consumption with no visible leaks has begun in the last 2 weeks. This is a known issue and Ford has not issued recalls to fix this. If Ford would like to inspect and troubleshoot the issue at no cost, I am willing to take the vehicle into the dealer. Engine seizure is a possible result of this defect and could cause an accident and even death.
Additional Notes:
Car is exhibiting symptoms of coolant intrusion into cylinder 3, but needs to be confirmed by Ford. Was getting a misfire on cylinder 3 and replaced the spark plugs and coil pack. Coolant consumption with no visible leaks has begun in the last 2 weeks. This is a known issue and Ford has not issued recalls to fix this. If Ford would like to inspect and troubleshoot the issue at no cost, I am willing to take the vehicle into the dealer. Engine seizure is a possible result of this defect and could cause an accident and even death.
Mfg Campaign: 11610927
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape coolant leaked into engine causing vehicle to, all of a sudden, not accelerate when driving on city road. This happened at night with woman driving alone which obviously not safe! Since vehicle would not go over 2-3 mph traffic was backed up and had to put hazard lights on until could get car over. Vehicle was taken to dealer and found out the issue of coolant leaked into engine. The only way to fix the Escape would be to replace the engine. We did get the engine replaced costing $7,439. Researching this problem we have found this is a known issue but Ford has not issued a recall. This problem is not safe for anybody on the road. This should be a recall and Ford should reimburse us for the cost of repair. I do have the receipt as proof of what we paid to replace the engine. This happened in August 2023
Corrective Action:
2017 Ford Escape coolant leaked into engine causing vehicle to, all of a sudden, not accelerate when driving on city road. This happened at night with woman driving alone which obviously not safe! Since vehicle would not go over 2-3 mph traffic was backed up and had to put hazard lights on until could get car over. Vehicle was taken to dealer and found out the issue of coolant leaked into engine. The only way to fix the Escape would be to replace the engine. We did get the engine replaced costing $7,439. Researching this problem we have found this is a known issue but Ford has not issued a recall. This problem is not safe for anybody on the road. This should be a recall and Ford should reimburse us for the cost of repair. I do have the receipt as proof of what we paid to replace the engine. This happened in August 2023
Additional Notes:
2017 Ford Escape coolant leaked into engine causing vehicle to, all of a sudden, not accelerate when driving on city road. This happened at night with woman driving alone which obviously not safe! Since vehicle would not go over 2-3 mph traffic was backed up and had to put hazard lights on until could get car over. Vehicle was taken to dealer and found out the issue of coolant leaked into engine. The only way to fix the Escape would be to replace the engine. We did get the engine replaced costing $7,439. Researching this problem we have found this is a known issue but Ford has not issued a recall. This problem is not safe for anybody on the road. This should be a recall and Ford should reimburse us for the cost of repair. I do have the receipt as proof of what we paid to replace the engine. This happened in August 2023
Mfg Campaign: 11610948
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is a 2.0L ecoboost engine with known manufacturing defect that causes leak of coolant into cylinders. Check engine light came on. Diagnostics at automotive service center disclosed by Ford Technical Service Bulletin. The engine cannot be repaired it must be replaced with a new engine that has been upgraded to correct the internal defect. Cost is $7,000. This same defect occurs in other model Fords built in same year and the Fusion engine was recalled. The engine poses an imminent danger for seizure during operation, overheating and fire. The engine is scheduled to be replaced. A new upgraded engine is on order with expected delivery by August 31. The defective engine is available for inspection as well as mechanic report of duagnostics.
Corrective Action:
This is a 2.0L ecoboost engine with known manufacturing defect that causes leak of coolant into cylinders. Check engine light came on. Diagnostics at automotive service center disclosed by Ford Technical Service Bulletin. The engine cannot be repaired it must be replaced with a new engine that has been upgraded to correct the internal defect. Cost is $7,000. This same defect occurs in other model Fords built in same year and the Fusion engine was recalled. The engine poses an imminent danger for seizure during operation, overheating and fire. The engine is scheduled to be replaced. A new upgraded engine is on order with expected delivery by August 31. The defective engine is available for inspection as well as mechanic report of duagnostics.
Additional Notes:
This is a 2.0L ecoboost engine with known manufacturing defect that causes leak of coolant into cylinders. Check engine light came on. Diagnostics at automotive service center disclosed by Ford Technical Service Bulletin. The engine cannot be repaired it must be replaced with a new engine that has been upgraded to correct the internal defect. Cost is $7,000. This same defect occurs in other model Fords built in same year and the Fusion engine was recalled. The engine poses an imminent danger for seizure during operation, overheating and fire. The engine is scheduled to be replaced. A new upgraded engine is on order with expected delivery by August 31. The defective engine is available for inspection as well as mechanic report of duagnostics.
Mfg Campaign: 11610597
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Corrective Action:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Additional Notes:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Mfg Campaign: 11610602
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Corrective Action:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Additional Notes:
The dealership reported that coolant was leaking into the engine cylinders, and now the whole engine needs to be replaced. They also informed us that this was a "known issue" but is not covered via a recall. This is due to a flawed design, and they do not have a way to prevent it from happening again if we were to replace the engine. We started with a check engine light, and the car had issues getting to highway speeds and reversing uphill. Then the temp warning would go off if we used the AC even for short trips.
Mfg Campaign: 11610602
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Escape with a 1.5L engine. I bought the car 4 years ago certified pre-owned from a ford dealer. Four weeks ago I brought my car to another dealer (one that was recommended) because I was experiencing problems starting my car, a pop up message saying “Engine Fault - Service Now”, and some vibrations while driving the car. But no check engine light or any other problems. That ford dealer when I brought it in said they could not duplicate the problems I was expecting after 2 days of testing and gave the car back to me. Two weeks later and I get the same problems but worse. I start seeing some smoke coming from my exhaust when starting the car, engine light came on and the last straw was a pop up message saying “High Engine Temp - stop car safely” and the car would not excel over 12 mph. So I took it to my local mechanic since I could not drive it far and they said to bring it to my dealer because they thought I needed my Powertrain Control Module repaired. I had it towed to a new dealer (closer to me) than the first one who diagnosed it saying I needed my long block engine replaced due to a coolant intrusion. They said it would cost at least $10,000 and recommended I get rid of it and offered me $500 for them to buy it. After doing my research I can see that this is a huge problem with ford and that there were 2 customer stratification programs done to fix the issue. Luckily the dealer I purchased the car from completed the first customer satisfaction program 19B37 on July 15 2020 but did not complete customer satisfaction program 21N12 prior to me purchasing it because the car was not showing any problems. Now, my car is showing those problems but Ford has told me since my warranty expired 6 months ago I am no longer able to get the repair covered. But my mileage is way under the 84,000 mileage cap. I am planning to call the three dealers I have dealt with now to see if there is anything they can do for me. Any other advice would be greatly appr
Corrective Action:
I have a 2017 Ford Escape with a 1.5L engine. I bought the car 4 years ago certified pre-owned from a ford dealer. Four weeks ago I brought my car to another dealer (one that was recommended) because I was experiencing problems starting my car, a pop up message saying “Engine Fault - Service Now”, and some vibrations while driving the car. But no check engine light or any other problems. That ford dealer when I brought it in said they could not duplicate the problems I was expecting after 2 days of testing and gave the car back to me. Two weeks later and I get the same problems but worse. I start seeing some smoke coming from my exhaust when starting the car, engine light came on and the last straw was a pop up message saying “High Engine Temp - stop car safely” and the car would not excel over 12 mph. So I took it to my local mechanic since I could not drive it far and they said to bring it to my dealer because they thought I needed my Powertrain Control Module repaired. I had it towed to a new dealer (closer to me) than the first one who diagnosed it saying I needed my long block engine replaced due to a coolant intrusion. They said it would cost at least $10,000 and recommended I get rid of it and offered me $500 for them to buy it. After doing my research I can see that this is a huge problem with ford and that there were 2 customer stratification programs done to fix the issue. Luckily the dealer I purchased the car from completed the first customer satisfaction program 19B37 on July 15 2020 but did not complete customer satisfaction program 21N12 prior to me purchasing it because the car was not showing any problems. Now, my car is showing those problems but Ford has told me since my warranty expired 6 months ago I am no longer able to get the repair covered. But my mileage is way under the 84,000 mileage cap. I am planning to call the three dealers I have dealt with now to see if there is anything they can do for me. Any other advice would be greatly appr
Additional Notes:
I have a 2017 Ford Escape with a 1.5L engine. I bought the car 4 years ago certified pre-owned from a ford dealer. Four weeks ago I brought my car to another dealer (one that was recommended) because I was experiencing problems starting my car, a pop up message saying “Engine Fault - Service Now”, and some vibrations while driving the car. But no check engine light or any other problems. That ford dealer when I brought it in said they could not duplicate the problems I was expecting after 2 days of testing and gave the car back to me. Two weeks later and I get the same problems but worse. I start seeing some smoke coming from my exhaust when starting the car, engine light came on and the last straw was a pop up message saying “High Engine Temp - stop car safely” and the car would not excel over 12 mph. So I took it to my local mechanic since I could not drive it far and they said to bring it to my dealer because they thought I needed my Powertrain Control Module repaired. I had it towed to a new dealer (closer to me) than the first one who diagnosed it saying I needed my long block engine replaced due to a coolant intrusion. They said it would cost at least $10,000 and recommended I get rid of it and offered me $500 for them to buy it. After doing my research I can see that this is a huge problem with ford and that there were 2 customer stratification programs done to fix the issue. Luckily the dealer I purchased the car from completed the first customer satisfaction program 19B37 on July 15 2020 but did not complete customer satisfaction program 21N12 prior to me purchasing it because the car was not showing any problems. Now, my car is showing those problems but Ford has told me since my warranty expired 6 months ago I am no longer able to get the repair covered. But my mileage is way under the 84,000 mileage cap. I am planning to call the three dealers I have dealt with now to see if there is anything they can do for me. Any other advice would be greatly appr
Mfg Campaign: 11610462
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the message "Service Engine" was displayed. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that there was coolant inside the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 67,245.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the message "Service Engine" was displayed. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that there was coolant inside the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 67,245.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the message "Service Engine" was displayed. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that there was coolant inside the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 67,245.
Mfg Campaign: 11610475
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
7 year old car with less than 90k miles is going to new a new transmission at the cost of $8.1k. Very unacceptable from Ford this needs to get look into. So many people on forums are having same issue right outside of warranty coverage ending. There is even a potential lawsuit out there.
Corrective Action:
7 year old car with less than 90k miles is going to new a new transmission at the cost of $8.1k. Very unacceptable from Ford this needs to get look into. So many people on forums are having same issue right outside of warranty coverage ending. There is even a potential lawsuit out there.
Additional Notes:
7 year old car with less than 90k miles is going to new a new transmission at the cost of $8.1k. Very unacceptable from Ford this needs to get look into. So many people on forums are having same issue right outside of warranty coverage ending. There is even a potential lawsuit out there.
Mfg Campaign: 11610480
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Both rear side/outer brake lights have failed. They are BOTH full of water. The plastic fused/welded seam along the top has completely separated and allows the unit to FILL with water. This has then resulted in electrical short, water in wiring plugs/harness, failed LEDs. The vehicle will end up with NO easily visible brake lights. It is a MAJOR safety issue. 2017 Ford Escape SE. This should be IMMEDIATELY evaluated and a recall/replacement program issued. Thank you.
Corrective Action:
Both rear side/outer brake lights have failed. They are BOTH full of water. The plastic fused/welded seam along the top has completely separated and allows the unit to FILL with water. This has then resulted in electrical short, water in wiring plugs/harness, failed LEDs. The vehicle will end up with NO easily visible brake lights. It is a MAJOR safety issue. 2017 Ford Escape SE. This should be IMMEDIATELY evaluated and a recall/replacement program issued. Thank you.
Additional Notes:
Both rear side/outer brake lights have failed. They are BOTH full of water. The plastic fused/welded seam along the top has completely separated and allows the unit to FILL with water. This has then resulted in electrical short, water in wiring plugs/harness, failed LEDs. The vehicle will end up with NO easily visible brake lights. It is a MAJOR safety issue. 2017 Ford Escape SE. This should be IMMEDIATELY evaluated and a recall/replacement program issued. Thank you.
Mfg Campaign: 11610502
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that there was coolant intrusion in the engine, and the short block needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where it was determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 46,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that there was coolant intrusion in the engine, and the short block needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where it was determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 46,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that there was coolant intrusion in the engine, and the short block needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where it was determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 46,000.
Mfg Campaign: 11610534
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine light came on, we took it to a mechanic who replaced the spark plug and a coil. We were told it was safe to drive long distances. We drove the car about 8 hours with no issues. The car was parked for 2 days. We then turned it back on to drive home and white smoke blew out of the exhaust and the engine over heating light came on. We turned the car off and had it towed to a mechanic in the area who stated coolant had leaked and the entire engine would need to be repaired. The car has less than 60,000 miles on it, but is over 5 years old, so it is out of warranty. We have maintained it carefully. Original mechanic stated the gasket must have blown when the white smoke came out because we could not have driven 8 hours if there had been an issue when we originally brought the car in. Ford dealership quoted us $11,000 to repair/replace engine. Ford customer service stated no goodwill repairs were available. Looking into joining the class action lawsuit for the manufacturing defect in the engine that we are now painfully aware of. We are thankful that the gasket blew in a drive way and not on the highway as it easily could have.
Corrective Action:
The engine light came on, we took it to a mechanic who replaced the spark plug and a coil. We were told it was safe to drive long distances. We drove the car about 8 hours with no issues. The car was parked for 2 days. We then turned it back on to drive home and white smoke blew out of the exhaust and the engine over heating light came on. We turned the car off and had it towed to a mechanic in the area who stated coolant had leaked and the entire engine would need to be repaired. The car has less than 60,000 miles on it, but is over 5 years old, so it is out of warranty. We have maintained it carefully. Original mechanic stated the gasket must have blown when the white smoke came out because we could not have driven 8 hours if there had been an issue when we originally brought the car in. Ford dealership quoted us $11,000 to repair/replace engine. Ford customer service stated no goodwill repairs were available. Looking into joining the class action lawsuit for the manufacturing defect in the engine that we are now painfully aware of. We are thankful that the gasket blew in a drive way and not on the highway as it easily could have.
Additional Notes:
The engine light came on, we took it to a mechanic who replaced the spark plug and a coil. We were told it was safe to drive long distances. We drove the car about 8 hours with no issues. The car was parked for 2 days. We then turned it back on to drive home and white smoke blew out of the exhaust and the engine over heating light came on. We turned the car off and had it towed to a mechanic in the area who stated coolant had leaked and the entire engine would need to be repaired. The car has less than 60,000 miles on it, but is over 5 years old, so it is out of warranty. We have maintained it carefully. Original mechanic stated the gasket must have blown when the white smoke came out because we could not have driven 8 hours if there had been an issue when we originally brought the car in. Ford dealership quoted us $11,000 to repair/replace engine. Ford customer service stated no goodwill repairs were available. Looking into joining the class action lawsuit for the manufacturing defect in the engine that we are now painfully aware of. We are thankful that the gasket blew in a drive way and not on the highway as it easily could have.
Mfg Campaign: 11610283
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 ford escape with a 1.5L engine. My engine is having an issue with the 1.5L short block, due to coolant intrusion to the cylinder bores. This is causing my motor to misfire at cylinder 1 as well as I have to constantly add coolant to my car due to the internal coolant leak. After much research I came across something called “customer satisfaction program 21N12.” This program also references “Customer satisfaction program 19B37 – supplement #4” AND “Technical Service Bulletin (TSB) 22-2134” This program covers 2017-2019 Ford Fusion and Ford Escapes with the 1.5L engine that has the same internal coolant leak. My vehicle is experiencing exactly what this program (21N12) covers. I have called ford about this program, and they state that although this program does cover same type of vehicle and motor. However, my vin number is not associated with that recall/program. Ford customer relations informed me to contact you and make a complaint in order to add my vin number to that recall so that I can have my car’s engine replaced by ford, for a problem that is a known issue. Please add my vin number to this recall/program (21N12) so that I can have my car fixed. My vehicle was purchased new, and I am the only owner. My vehicle has approximately 74,400 miles on the odometer as I type this (8/22/24). I know for a fact that this engine has a internal coolant leak for the simple fact that I have to constantly add coolant to my vehicle every 1 - 2 weeks.
Corrective Action:
I have a 2017 ford escape with a 1.5L engine. My engine is having an issue with the 1.5L short block, due to coolant intrusion to the cylinder bores. This is causing my motor to misfire at cylinder 1 as well as I have to constantly add coolant to my car due to the internal coolant leak. After much research I came across something called “customer satisfaction program 21N12.” This program also references “Customer satisfaction program 19B37 – supplement #4” AND “Technical Service Bulletin (TSB) 22-2134” This program covers 2017-2019 Ford Fusion and Ford Escapes with the 1.5L engine that has the same internal coolant leak. My vehicle is experiencing exactly what this program (21N12) covers. I have called ford about this program, and they state that although this program does cover same type of vehicle and motor. However, my vin number is not associated with that recall/program. Ford customer relations informed me to contact you and make a complaint in order to add my vin number to that recall so that I can have my car’s engine replaced by ford, for a problem that is a known issue. Please add my vin number to this recall/program (21N12) so that I can have my car fixed. My vehicle was purchased new, and I am the only owner. My vehicle has approximately 74,400 miles on the odometer as I type this (8/22/24). I know for a fact that this engine has a internal coolant leak for the simple fact that I have to constantly add coolant to my vehicle every 1 - 2 weeks.
Additional Notes:
I have a 2017 ford escape with a 1.5L engine. My engine is having an issue with the 1.5L short block, due to coolant intrusion to the cylinder bores. This is causing my motor to misfire at cylinder 1 as well as I have to constantly add coolant to my car due to the internal coolant leak. After much research I came across something called “customer satisfaction program 21N12.” This program also references “Customer satisfaction program 19B37 – supplement #4” AND “Technical Service Bulletin (TSB) 22-2134” This program covers 2017-2019 Ford Fusion and Ford Escapes with the 1.5L engine that has the same internal coolant leak. My vehicle is experiencing exactly what this program (21N12) covers. I have called ford about this program, and they state that although this program does cover same type of vehicle and motor. However, my vin number is not associated with that recall/program. Ford customer relations informed me to contact you and make a complaint in order to add my vin number to that recall so that I can have my car’s engine replaced by ford, for a problem that is a known issue. Please add my vin number to this recall/program (21N12) so that I can have my car fixed. My vehicle was purchased new, and I am the only owner. My vehicle has approximately 74,400 miles on the odometer as I type this (8/22/24). I know for a fact that this engine has a internal coolant leak for the simple fact that I have to constantly add coolant to my vehicle every 1 - 2 weeks.
Mfg Campaign: 11610334
Recall Date: Aug 22, 2024
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